Mcdonald's Restaurants in Sunderland

Love the food, the food arrives late or quickly sometimes. It's always busy

waited over half an hour food food, chicken nuggets were stone cold. was proper starving aswell

Warm friendly place and staff really nice and helpful food always hot and Mcflurries so good

This is the dirtiest McDonald's I've ever been in. Tables sticky and full of food. Dirty toilets. Staff cleaning with a black rag cloth that clearly isn't clean, using on each table without spray. Dirt around toilet seats and taps. Staff standing around.

Ordered 2 double sausage and egg McMuffin only received 1 it was cold it’s not the first time we’ve received not hot food or missing things

Items missing from order and all delivery guy spilled all drinks during transit. I appreciated the apology but not the stinking attitude when i suggested he take the soggy bag and empty drinks cartons back with him.

My order was delivered to the wrong address and I was not contacted by the courier, regardless of the fact that I stood outside for 5 minutes after receiving the notification that my order was close.

Delivery driver pleasant and professional asked me for my code. Food was hot and delicious desert (Flurry) wonderful

The food was cold really cold stuff missing too

Didn't get bacon on my breakfast roll.

Rude courier had bad experience so wanted to make sure all order was their

Order not delivered. Buzzer/bell to my flat, to alert me of delivery driver’s presence, wasn’t rang. I had an incoming phone call which I couldn’t take as I was on the phone. Phone-call was the same time as just eat indicated the food had been delivered. Went outside to check and no food there, and there is no option to select that the food hasn’t been delivered when I’ve indicated that there’s been a problem with my order.

Why are the droids always stale and cold? The triple cheeseburger was really nice this time, chicken selects weren’t fresh or hot enough but everything else was standard. McDonald’s either gets it right or they don’t.

Always food on the floor and tables. More staff to do this needed

The order hasn’t came I ordered it at 12:30 and it kept changing the time it was coming until it said it was coming at 3:00 and now it says it has been delivered and nothing has came I tried cancelling the order and it won’t let me I have tried phoning just eat and McDonald and neither would help .

got exactly what we wanted and in very good time for a Friday evening

What a terrible burger. What a mess of a burger, what’s the point, it was shocking and cold.

Order cold came on a bike cold

drink was spilt all over my food

it never even arrived it went to the other address I use sometimes to be called by the homeowner passing her phone to a delivery driver, I apologised for the wrong address and he agreed to deliver to my address after I offered a tip, he asked for the code but I didn't give him it and the food never came and was listed as delivered. I'm trying to get my full refund but your delivery man is abysmal

Friendly staff, correct order and in a timely manner. Have only given 4 stars for the fact that out of all the staff I could see only two Asian girls had their hair nets properly covering their hair and one Asian lad with his beard net covering properly. All of the others either didn’t have one on or had one with or had nets which were holey and their hair was hanging out of the holes.

Shxte food tonight same goes for the delivery

Very friendly delivery chap. Courteous and polite - McDonalds forgot to fill the fries to the top so large was more like medium.

It's a McDonald's. You know what you're getting. The tabletop tablets for children weren't working on this visit though

Food was cold not worth eating and money a paid

the delivery person was polite friendly and well mannered

Praise the delivery drivers. A big thank you

Bbq smokehouse was exactly what it said on the tin.

Half my chips missing and the two of the three burgers I ordered. 😤

Delivery time kept changing and eventually arrived an hour and a half after it was placed.

delivery man stood outside for 5 mins before coming to door making food cold .... so had to put food in air fryer to warm up

The fries & burger were freezing, McFlurry was almost melted

Again freezing food and again the drivers turn up with the food bag open. Not McDonal’d fault at all, totally a delivery issue

Freezing food! Not surprised when the Just Eat driver walks to the door with the bag open!

Food was stone cold and drinks were spil all over on package

hot chocolate spilled all over bag which left food soggy non eatable and my sprite ended up being destroyed also.

It's a mcdonalds does what it says on the tin - food was hot and tasty Xmas eve no Xmas music or decorations was a bit strange

First time I've had a proper McDonald's breakfast and I thoroughly enjoyed it. First time ever having the hashbrowns and they were delicious.

Food was missing and food was cold

No happy meal toys - proper class when you only ordered because your autistic kids wanted the toys. Useless as per.

THIS IS THE WORST MCDONALDS IN SUNDERLAND YOU ORDER YOUR FOOD AND ONLY HALF IF NOT LESS COMES AND JUST EAT DONT EVER GIVE A REFUND

Arrived 45 minutes late and freezing cold

All food was very dry, chips old and no sauces.

chicken selects and a large fries was missing

Didn't receive my 4 dips for my nuggets

The drink was spilt and the nuggets missing also was a bun and burger not big mac

delivery person was in hendon for 15 mins after leaving mcdonalds my food is absolutely cold and my icecream are ruined as the drinks have spilled into them

When do you short the second floor so early

Half of the order completely wrong, didn't get any of the drinks I ordered

Food has not been delivered saying delivered but has not been

McPlant Burger was very small, food barely warm, wrong Dip was sent & charged for the Chicken Nuggets when it said that they were free 👎🏻

freezing cold and milkshake missing

Received order, drinks all spilt in bag, total mess

All hash browns were freezing and dripping with grease

always something missing! really bad

absolutely shocking service from a just eat delivery driver , the driver was on the map about 200 yards away and was there for a couple of mins then my order was showing been delivered , sadly not delivered to my address.

This was a real let down for the second time running I’ve not ordered in ages because of terrible quality I had last time and I’ll not be ordering anything anytime soon again until it hopefully improves. Clay cold fries like cardboard and two patties with cheese and nothing else, dry and rubbery. Like a Rustler burger. It’s not a nice thing. Coke drinkable for a change.

Very busy but was happy there was someone to help when placing our order

one fries were missing and also whole order was freezing cold and had to be reheated

The staff are friendly, wonderful, lovely and provide great customer service and delivery.

The staff are friendly, wonderful, lovely and provide great customer service and delivery.

£10 worth of food missing from the order!

very very very good service 👏 thank you

Missing apple pie and fries were half full, terrible really for a £45+ order. Not good service from McDonald’s

went to get hot chocolate's for my kids to watch the xmas lights get turned on took 1.5 hours missed the lights turn on it wasnt even nice the staff were stressed and miserable and it just ruined everything for my kids

El peor McDonald's en el que he estado. 35 minutos para un pedido y para llegar a casa 4 minutos después y hace frío helado , incluso el chocolate caliente ni siquiera luke caliente. Preguntó al personal varias veces sobre mi comida acaba de decir que estamos ocupados. Pero nadie estaba siendo servido. Múltiples personas que vuelven al mostrador para quejarse de artículos fríos o faltantes al personal no les importa o están mal entrenados El personal parecía estar divirtiéndose aunque riéndose y bromeando en la cocina sobre el clima y las novias, así que podría ser un buen lugar para trabajar. En cuanto a la excusa de muy ocupado No me lo creo que restaurante está al lado del estadio de fútbol por lo que el personal debería ser capaz de manejar ocupado , la cocina parecía sobre atendido no bajo atendido por lo que no es excusa. He trabajado en restaurantes durante años, así que no había excusa para no volver a usar este restaurante.

Ordered no tomato due to dietary requirements, they gave a big tasty with tomato and no bacon

When it came I opened the two bags to find out I did not get the cheeseburger and I did not get the medium Fanta then all the food I got that was meant to be hot was very cold.

drink for my daughter totally empty in the bag so no drink

All food freezing and a refund of only 2 quid odd never ordering again

Siempre faltan artículos. Como no solo a veces, siempre. Me he rendido con ellos. Tan mal que la cagan tan a menudo. La comida está fría cuando llega también. Genuinamente los hoyos de este McDonald’s en particular

Missing items again this is becoming every time I order

So I wouldn't normally provide a rating rhats lower than usual but the space is so crammed that it makes it difficult to move around at the less busy times even worse obviously when busy. I used to think it would be the food delivery drivers fault for the quality of food delivered from here but after having a sit in meal it's atrocious that the burgers are squished like a ball of paper before serving to customers. Atomosphete is normally full of abrasive kids and teens which staff are in all defense not paid enough to worry about despite one guy that was doing his very best to make this a good place (unfortunately don't know his name but he was working the floor or Sunday at around 3pm if it helps for management to narrow it down)

2 items missing shocking service

Thank you so much to the courier and all the staff at the Sunderland High Street restaurant. Very much on time, hot and delicious. A fantastic team effort.

Always a delight to come here. Lovely place. 😘

Everything I ordered was there!! Packed nicely as well. Some drink spillage seems standard and to be expected unfortunatly.

Such a pleasant friendly driver.

Food was nice and delivery time great

very disapointed with order tonight ordered 2 large teas but they sent 2 large hot waters with no tea bags in will be reluctant to order from here again account credit claimed as a result

this place is an absolute fu##ing joke missing drinks the one drink I received tasted like pure water, the mc flurry didn't even have a spoon and was also half filled, the chips were cold and stale like they had been from the day before and the burgers were cold and no onions or sauce on then at all, this is by far the worst McDonald's I've ever ordered from the staff must be a bunch of idiots who haven't a clue how to tie their own shoe lace and definitely special missing out 2 drinks morons

Absolutely first class service. Speed and quality of food was perfect. Thank You

2 times I have ordered food and food has been missing

McMuffin looked like it had a bite taken out of it

Tengo que escribir un enorme agradecimiento a Amy en sunderland mcdonalds que visité con mi nieta de 3 años. Nada era demasiado problema, incluso que ella estaba tan ocupado manteniendo en todas partes limpio y ordenado. Tuvo tiempo de ayudarme con mi pedido me dio leche y le dio un juguete a mi nieta. Ella me ha ayudado ante una dama encantadora con mucha paciencia gracias de mi parte y myla

Recieved the wrong items. I ordered two double McMuffin's and got two 15 hash browns instead. I called McDonald's and told to sort with just eat . The labels on package was correct order placed but wrong items. Unfortunately I will not buy again.

Son can't have big mac sauce so requested without. They sent us one with it. Son couldn't eat his dinner.

Didn't have the right stuff 3 chicken nuggets instead of 4 the same in 2 happy meals and got a lrg meal then fries were a small

Food was mostly fine but you missed off the dip for the chicken selects and there was no milk or sugars with my cup of tea.

For being a fast food outlet really slow service, had to return hot chocolate as was more like dish water. Got the Philly cheese burger .. big mistake it was vile

They're refusing to serve tap water because of *insert your excuse*. But instead encourage you to get bottled. One would say it is illegal but I'm no lawyer. Wraps are preem though.

Never complain but this need something doing with it ! Not happy with the service my Food was cold ! Burger Flung together and top it off got cold unsalted fries that were rubbery! Paying £21.31 for this is diabolical! Sort this out please 🙏

All food was cold had to be reheated both large fries were smaller than medium size and both large cokes were overturned and spilled in bag

Slow service, all I wanted was a coffee. Slow

It was good, chips were a bit stale but that wasn’t the courier’s fault

order is wrong. we received quarter pounders. not big macs.

Food was cold and the two regular lattes had spilt all over the bags

Not my chosen food, filled a hole, no more.

order was freezing cold items missing tracked driver went a mile in the wrong direction then headed back towards me think missing items been delivered elsewhere as asked rider where they were his response was ring restaurant

Kids love this place me not so much is it's always packed tothe brim