Mcdonald's Restaurants in Sunderland

Great McDonalds. Food was sound. Quite busy, but there was still space to sit down.

the food is good and the staff are lovely the only problem is their security was absolutely appalling to me and my friends, he does it every time he is shift and is the only security with a problem even tho we are nothing but respectful towards the macdonalds workers. we tried to go in today and order some food and then continued to full force push my friend out of the door when trying to order a mcflurry away she is already injured

Staff very helpful as we are older they explained the board and how it works meal lovely

the deliver man drop my order as he was take it out bag ad drop my order all over floor .wish was no longer edible .this not acceptable.

Hot delicious food delivered on time. Can't ask for more!

The food was lukewarm warm and despite the fact the receipt showed the extortionately priced muffin & jam it wasn’t actually included

Burger cold burger bun burnt and no sauces

This order hasn’t arrived at all? Haven’t received anything

Ashamed, disgusting, order at 0000 from the app to be delivered by uber eats was supposed to be delivered y 0030 and now is expected to be delivered at 0300 I’m fuming been declined by 7uber eats drivers. Not recommend. Absolutely appalling.

Food was freezing and drinks were flat

Food was a disgrace!! Grilled chicken wrap was like the sole of a shoe. revolting!

food was cold so had to put in air fryer

food was absolutely freezing getting a regular occurrence from sunderland high street West. won't be ordering again from there absolutely disgraceful.

Food came with 1 straw for 2 drinks the option to put sauce in when you buy nuggets and they somehow still manage to not put them in

Delivery time perfect, food quality perfect. Got here early aswell

Love the food, the food arrives late or quickly sometimes. It's always busy

Items missing. Food cold. Delivery driver arrived with the bag already open on their bike. So it was freezing when it arrived.

food is cold and squashed in the box

delivery driver didn't know where he was going food arrived freezing cold

Ordered the deluxe deal and never send the deluxe bundle pure embarrassing the fact they can’t even get that right. Not happy.

hasn't turned up infant a refund

food arrived in good condition and drink wasnt spilled for a change, however no straw and no paper napkins....

food was cold and drinks had spilled all over the icecream

delivery cyclist was rude and obnoxious

waited over half an hour food food, chicken nuggets were stone cold. was proper starving aswell

Order says delivered but hasn’t arrived

3 times I have no had a item missing it isn't hard to put things in a bag

delivery was late and was questioning my property

Marked as delivered but nothing came

received wrong order spent nearly £30 on food to receive a £15 order

Chips cold no chicken nuggets or sauce

Sin otras opciones para la comida me arriesgué a regañadientes la experiencia McDonalds. Sin duda la peor comida que he tenido! ¿Por qué a la gente le gusta ir a tal vertedero y llenarse la cara de chatarra? Debería haber tenido algo de fuerza de voluntad y haber permanecido hambriento

Good wasn’t even in the burger and delivery driver was so rude

Warm friendly place and staff really nice and helpful food always hot and Mcflurries so good

Cold food, delivered on a bike. Driver got lost. Drinks half full and one is burst which has gone all on my floor, jeans and UGG slippers

The food took a long time to come and then when received it was very cold. Very disappointing

Food was all cold. Had to warm up.

This is the dirtiest McDonald's I've ever been in. Tables sticky and full of food. Dirty toilets. Staff cleaning with a black rag cloth that clearly isn't clean, using on each table without spray. Dirt around toilet seats and taps. Staff standing around.

Driver was clearly doing multiple deliveries as he went in the opposite direction to my location and stopped at two different addresses before mine. Drink had spilled all over the bag, my McFlurry and an apple pie.

missing a whole happy meal - how the heck?!

it was very hot so I enjoyed it

sp básicamente es una larga historia, pero vine aquí no hace mucho y pedí pedir mi comida y luego un gerente vino y dijo que estoy prohibido en este Mcdonalds. aparentemente mi nombre es Jack y aparentemente amenacé a uno de los pesebres con una caja de herramientas y me dijo que me diera el dinero de las cajas. (btw) esto no sucedió, entonces procedí a ir detrás del mostrador y escupir en cada una de las hamburguesas de queso que había allí y luego comencé a hacer mi propia comida. mientras caminaba, di una patada al gerente y tiré todas mis papas fritas en su cara. luego procedió a llorar en el piso diciendo que quiero a mi mamá. no es una buena experiencia en absoluto!

The fish sticks tasted terrible and all the dips were left out.

this order never arrived and i requested a full refund and i also requested for the order to be cancelled

Ordered in the evening. Rider turned up over 3 hours later in the middle of the night and I had to eventually call the police to get them to leave my property

Good service and complete order, thank you.

Delivery driver was very friendly

Iced coffee was all over the bag and and the ice creams. Driver says he was going to return to store and return with new drink and ice creams but didnt return!!

Food came cold, courier went to wrong street

my food arrived absolutely freezing and my children wouldn't eat it cold all I wanted was a replacement

Delivery driver went all over the place before coming then didn't even come to the door. He made me come outside to the front gate, when I specifically put a note on the order to leave it at the door

Order was only half right extra items that we did not order and the cokes we ordered were missing

They completely forgot my triple cheeseburger. They put ketchup on my autistic little sisters happy meal cheeseburger and now she won't eat it because she's picky with foods. They got a bit of purple grimace shake in my banana milkshake. I'm quite shocked as I always get my McDonald's from this location and never gotten anything wrong before

Items missing from order and all delivery guy spilled all drinks during transit. I appreciated the apology but not the stinking attitude when i suggested he take the soggy bag and empty drinks cartons back with him.

Ordered 2 double sausage and egg McMuffin only received 1 it was cold it’s not the first time we’ve received not hot food or missing things

My order was delivered to the wrong address and I was not contacted by the courier, regardless of the fact that I stood outside for 5 minutes after receiving the notification that my order was close.

Delivery driver pleasant and professional asked me for my code. Food was hot and delicious desert (Flurry) wonderful

Didn't get bacon on my breakfast roll.

The food was cold really cold stuff missing too

Order not delivered. Buzzer/bell to my flat, to alert me of delivery driver’s presence, wasn’t rang. I had an incoming phone call which I couldn’t take as I was on the phone. Phone-call was the same time as just eat indicated the food had been delivered. Went outside to check and no food there, and there is no option to select that the food hasn’t been delivered when I’ve indicated that there’s been a problem with my order.

Rude courier had bad experience so wanted to make sure all order was their

Why are the droids always stale and cold? The triple cheeseburger was really nice this time, chicken selects weren’t fresh or hot enough but everything else was standard. McDonald’s either gets it right or they don’t.

Always food on the floor and tables. More staff to do this needed

The order hasn’t came I ordered it at 12:30 and it kept changing the time it was coming until it said it was coming at 3:00 and now it says it has been delivered and nothing has came I tried cancelling the order and it won’t let me I have tried phoning just eat and McDonald and neither would help .

What a terrible burger. What a mess of a burger, what’s the point, it was shocking and cold.

Order cold came on a bike cold

got exactly what we wanted and in very good time for a Friday evening

it never even arrived it went to the other address I use sometimes to be called by the homeowner passing her phone to a delivery driver, I apologised for the wrong address and he agreed to deliver to my address after I offered a tip, he asked for the code but I didn't give him it and the food never came and was listed as delivered. I'm trying to get my full refund but your delivery man is abysmal

drink was spilt all over my food

Friendly staff, correct order and in a timely manner. Have only given 4 stars for the fact that out of all the staff I could see only two Asian girls had their hair nets properly covering their hair and one Asian lad with his beard net covering properly. All of the others either didn’t have one on or had one with or had nets which were holey and their hair was hanging out of the holes.

Shxte food tonight same goes for the delivery

It's a McDonald's. You know what you're getting. The tabletop tablets for children weren't working on this visit though

Very friendly delivery chap. Courteous and polite - McDonalds forgot to fill the fries to the top so large was more like medium.

Food was cold not worth eating and money a paid

the delivery person was polite friendly and well mannered

Praise the delivery drivers. A big thank you

Bbq smokehouse was exactly what it said on the tin.

Half my chips missing and the two of the three burgers I ordered. 😤

Delivery time kept changing and eventually arrived an hour and a half after it was placed.

delivery man stood outside for 5 mins before coming to door making food cold .... so had to put food in air fryer to warm up

The fries & burger were freezing, McFlurry was almost melted

Freezing food! Not surprised when the Just Eat driver walks to the door with the bag open!

Again freezing food and again the drivers turn up with the food bag open. Not McDonal’d fault at all, totally a delivery issue

Food was stone cold and drinks were spil all over on package

hot chocolate spilled all over bag which left food soggy non eatable and my sprite ended up being destroyed also.

It's a mcdonalds does what it says on the tin - food was hot and tasty Xmas eve no Xmas music or decorations was a bit strange

No happy meal toys - proper class when you only ordered because your autistic kids wanted the toys. Useless as per.

Food was missing and food was cold

First time I've had a proper McDonald's breakfast and I thoroughly enjoyed it. First time ever having the hashbrowns and they were delicious.

THIS IS THE WORST MCDONALDS IN SUNDERLAND YOU ORDER YOUR FOOD AND ONLY HALF IF NOT LESS COMES AND JUST EAT DONT EVER GIVE A REFUND

Arrived 45 minutes late and freezing cold

All food was very dry, chips old and no sauces.

chicken selects and a large fries was missing

Didn't receive my 4 dips for my nuggets

Food has not been delivered saying delivered but has not been

delivery person was in hendon for 15 mins after leaving mcdonalds my food is absolutely cold and my icecream are ruined as the drinks have spilled into them

When do you short the second floor so early

The drink was spilt and the nuggets missing also was a bun and burger not big mac

Half of the order completely wrong, didn't get any of the drinks I ordered

McPlant Burger was very small, food barely warm, wrong Dip was sent & charged for the Chicken Nuggets when it said that they were free 👎🏻