Based on 231 opinions finded in 3 websites
Based on 231 opinions finded in 3 websites
Nº 1307 in 1489 in County Durham
Opinions
All food was cold and i asked for garlic on pizza as in the kind they use for kiev pizza and they tipped garlic sauce on it the food tasted ok but 30 quid for cold food is no good at all
ben . 2024-09-12
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part of the order was wrong but phoned up and they did rectify it.
Denise . 2024-09-07
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I'd genuinely not even feed this to my dog. wrap tasted of mushrooms. burger sas burned. chips were stale. garlic sauce was so sour. would not recommend
Michael . 2024-09-01
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Perfect, hot and early what’s not to love 🫶🏼
Tracy . 2024-09-01
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Forgot the sauces. Pizza was a soggy mess, doughnuts were stale and the chicken was so incredibly salty even my dogs wouldn't eat it.
Nicole . 2024-08-27
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Waiting over 2 and a half hours. Rang at the 1 and a half hour point to be told the food has left, over another hour later it finally turned up. Meal had chicken strips missing also. Absolute disaster
Reece . 2024-08-24
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it came up on the app it had been delivered 20 minutes before it actually arrived. it arrived cold and wrong! definitely won't be ordering from here again.
Julie . 2024-08-23
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Food was hot very tasty food tasty chips best about will order again
Lisa . 2024-08-18
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Food was really nice! Will be coming back
Andrew . 2024-08-17
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delivery driver very friendly, fast , food was piping hot and really nice. 5 happy people . will be ordering again
Simon . 2024-08-17
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didn't receive our bottle of coke
Jade . 2024-08-16
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One pizza was not what was ordered and the pizzas didn’t taste very nice, and everything was cold and they are 2 minutes away
Steven . 2024-08-16
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2 and a half hours late on a Wednesday!!!!! Didn’t receive my food until 2am
Sophie . 2024-08-08
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Late. Food was cold. Donner kebab meat was cold and rock hard. Very disappointed
Ian . 2024-08-07
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Quality of the parmo was horrid, couldn’t finish it. and garlic sauce tasted like it was straight up mint sauce
Jessica . 2024-08-07
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As always amazing and very friendly delivery too.
Tracy . 2024-08-04
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Nice food and lovely delivery driver very fresh and pleasant and helpful xx
Jess . 2024-08-03
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Ordered it an hour and 10 minutes ago
Bailey . 2024-08-02
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Was not a proper shawarma chicken wrap and the wrap was tiny hardly any chicken just wrap and salad
Tiffany . 2024-07-21
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Food was freezing chips were stale and hard wasn’t nice at all
Kitty . 2024-07-20
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really tasty, food quality is spot on.
Sophie . 2024-07-17
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Chicken has being spot on every time and I love the tasty chips⭐️⭐️⭐️⭐️⭐️
John . 2024-07-09
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chips tast like the oil never been cleaned out
John . 2024-07-08
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Back again because the Tasty chip are unreal and your chicken is absolutely beautiful well done ⭐️⭐️⭐️⭐️⭐️
John . 2024-07-06
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I would like a refund as the door was appealing and so was the service
ashleigh . 2024-07-05
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Big fan of the pizza garlic was different then I'm used too but it was good just not my favourite
Callum . 2024-07-05
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Unbelievable again I can’t recommend this place enough ⭐️⭐️⭐️⭐️⭐️
John . 2024-07-02
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Terrible delivery had to ring 3 times
Jordan . 2024-06-29
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Had to go back food was amazing last time and I am so glad I did chicken is unbelievable and the tasty chip are on another level ⭐️⭐️⭐️⭐️⭐️⭐️
John . 2024-06-28
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amazing food, best pizza and chicken around. my favorite place by far
Matthew . 2024-06-27
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Mixed wrap and Donner calzone was beautiful and was hot when arrived and delivered on time new tasty chips we beautiful too
Lisa . 2024-06-24
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Tasty chip your not wrong there absolutely lovely Donna meat has to be the best I’ve tasted and the chicken unbelievable definitely be going back⭐️⭐️⭐️⭐️⭐️
John . 2024-06-22
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delivered on time. was hot and tasty
Claire . 2024-06-16
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First time ordering here, I live 10-15mins drive away from the shop so it was definitely on the cold side, but wow, the Donner meat was on point, best I've had in years, can't fault the driver mind, 3 quid delivery fee, probably spent that in fuel. Legend👌
Robert . 2024-06-16
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Ordered a parmo and cheesy garlic bread, parmo was burnt, dry and had a fishy smell, chips with parmo where over cooked. Cheesy garlic bread also very dry.
Kayleigh . 2024-06-16
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ordered delivery from here. cheeseburger was dry and didn't even come with cheese, chicken and cheese burger was fine, but didn't have cheese either. took an entire hour to start my food, another thirty minutes to deliver. a waste of time and money.
Chase Miller . 2024-06-14
MORE AT Google
food is excellent, top quality... keep it going people
Anth . 2024-06-09
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fast delivery, hot food, consistently good quality food and service 👌
Anthony . 2024-06-05
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on time for a movie.. Food was lovable and I was full half way through because of the cheesy chips split into small boxes
Cody-Joe . 2024-06-02
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I didn’t get my food how can I leave a review
Tom . 2024-05-31
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Absolutely disgusting. Ordered more than 40’ppund worth of food. Took 2.5 hour to arrive. Cold, burnt and non tasteful. Would never again. Want money back. Chilli sauce clearly out of date. Wish we ordered dominos would have been 100 times better food. Need a refund now or will be making complaint to council and food hygiene plus putting on every local page.
Billie-alice . 2024-05-27
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kebab meat was luke warm. salad lettuce tomato that was it very disappointed 😞
Gillian . 2024-05-27
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Order hasn't arrived. Used text update... No response. Tried calling... Mailbox full, so can't leave a message. Can't request a refund so had to raise a dispute with just eat. Shocking service. Will NOT be using again. AVOID!!!
Katie . 2024-05-26
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Food never even came and won’t answer the phone to tell me where it is or if I’m getting my money back .
Chris . 2024-05-26
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Ordered and was told 25 mins.... after 40 I called to be told the driver is picking it up now. 20 mins after that I called again to be told the same... I said you said that 20 mins ago.... I was cooking last time.. he is coming now... 20 mins later cold food arrived.
Anne Findlay . 2024-05-26
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still waiting an hour and a half later, no sign of food being delivered and no answer from the shop.
Megan . 2024-05-26
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Almost two hours late at the minute, still not here. Tried calling and got turned to a voicemail box which was full so I couldn't even leave a message or ask for an update.
Liam . 2024-05-25
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hasn't arrived , rang shop , said it was in its way , never got order !
Anth . 2024-05-24
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Very disappointing. Food was over one hour late with no apologies. The pizza was very doughy with little topping! The chips were the only thing that were okay ish, very underwhelmed with the service and quality of the food.
Becky . 2024-05-24
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Placed an order never arrived tried calling 4 times no response scruff driver probably kept it for him self
Frankie O'Brien . 2024-05-23
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Orderd at 12.55 food was due at ten to 1 to 1.10, then asked for an update then said 1.30. Food never came till 2.15. Asked for a refund not given. WILL NOT BE USING AGAIN!!!! FOOD WAS STALE AND KEBAB MEAT WAS DRY. I WILL BE WANTING A FULL REFUND
Frankie . 2024-05-23
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Delivery needs to be better. Still hasn’t been delivered upon making this review when we ordered over an hour ago.
Michael . 2024-05-22
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was wrong order ...again and was cold as well, rang the driver but said he couldn't collect food as was on way home and tried to ring the restaurant as well but no longer open.... not happy please help
Alexander . 2024-05-19
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30+ minutes late!! The food said it was delivered at 21.05. However it was not , I got in my car @ 21.32 to go and find out where it was to receive a call at 21.37 to say he was there, I asked why did it say delivered nearly 40 mins ago. He didn’t really have much to say. The food was freezing the garlic sauce was like water. DO NOT ORDER FROM HERE
Charlie . 2024-05-14
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Absolutely shocking ordered waited 2 hours tried calling the restaurant no answer called 10 times no response and never got the food don’t order food from here they are unbelievable
Tyler Wood . 2024-05-13
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Ordered wedges and and I received a portion of chips won't be ordering again absolutely rip off
phil . 2024-05-12
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absolute shocking service food turnd up 2hrs later stone cold. rang the shop to be told they would replace it. 50mins later still no food. so we rang the shop again to which we were told they were cooking it then (this was at 12.30am food was order at 9.50pm) we ended up going to the shop at 1am to get our money back. absolutely shocking service glad McDonald's is 24hrs
Jason . 2024-05-05
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Food was ordered before store opened at 5.20pm was due by 6.05pm, still at 7.20pm no food. Rang at 6.45 and said food on way but not arrived. Sent text from the help page saying due by 7.30pm on way. That is over 2 hours since I ordered it. Fair enough tell people it will be late but by how long and give them a chance to cancel cause clearly it was not even cooked yet when you informed me at 5.50 it was going to be late!!!
Carolyn . 2024-05-01
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Food took 2 hours to arrive, was cold and even warmed up was just disgusting.
Calum . 2024-04-28
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Delivery was late, food was cold when did arrive
colleen . 2024-04-25
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your food is excellent quality and good prices
Anth . 2024-04-15
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just had a delivery delivered, cheesy garlic bread is lovely, but the taste of the kebab was unfortunately overpowered with some sort of lighter fluid everything tasted the same, couldn't eat , shame because there was a decent amount of meat .
Diane . 2024-04-14
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If waiting 2 hours for cold pizza is what you’re after, then these guys have you covered. Ordered a pizza and a can of coke at 7:30pm, it’s 9:27pm and I have just received it. Pizza was cold and the coke was room temp.
Danny . 2024-04-14
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Garlic bread was cold delivered little bit late but rest was okay
Michael . 2024-04-11
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Food was a hour late when it arrived they had forgot chips that ordered
david . 2024-04-09
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amazing food best takeaway shop by far.
Matthew . 2024-04-03
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Got my pizza that the drive squished making it look like a disaster love the takeaway shop but the driver really needs to be more careful with peoples food
Samuel . 2024-03-28
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ordered a cheeseburger now the burger was scared with the tiniest bit of cheese and the salad on the cheeseburger was near enough about 7 bits of salad won't be ordering again
John . 2024-03-26
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Don't order from here, they will take your money and won't deliver your food.
Adam Mack . 2024-03-25
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Absolutely lovely tasted brilliant think I’ve found my new favourite place
Samuel . 2024-03-22
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Since I've moved to Coundon, I been here a few times. I love the food! Chilli is to die for. Pizzas are so fresh, the parmos 😍
jonathan booth . 2024-03-17
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Not ideal , pizza stunk cheese stunk didnt eat it had 1 bite was rancid.
robert . 2024-03-13
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They do the best jalapeño cheese bites and love their pizzas.
MARY . 2024-03-13
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The teenagers hanging around behind the counter
John Catterson . 2024-03-12
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burger bun was soggy order was late and the driver was not very polite when i told her if my order was cold it would go back. I spent £43 for a order that was late will never again order for here
Kirsty . 2024-03-10
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Checked using the just eat delayed tab to get an update to which I received a text saying time had been pushed back for delivery by 20 mins still not arrived after this time so phoned the store to see what was happening with my order, the person who answered the cal was extremely rude and put the phone down on me without letting me finish speaking. 50 minutes later the driver arrived and apologised which I appreciated, opened our food and there was a couple of items missing. Safe to say we won’t
Abbie . 2024-02-27
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Pizzas splitting in half leaving half the slice on the box, a random half eaten rogue pizza delivered additional to order.
Dan . 2024-02-15
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a bit late but definitely worth the wait foods amazing
Gerdve . 2024-02-10
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Banging food, shame was late most the food was still partly cold
George . 2024-02-01
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Gorgeous also helpful staff and delivery drivers for specific circumstances, Deffo order again!!!!
Shannon Fleming . 2024-01-25
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Overall without a doubt the best pizza I’ve ever had
Jayden . 2024-01-21
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absolutely love the food from here, burgers are top notch, and cheesey garlic bread to die for. delivery guy was very lovely too!
Charlotte . 2024-01-19
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Ordered at 5.30 came at 8.45 after repeatedly telling us it was on the way for 2 hrs came cold and soggy will not be ordering again after the 3rd time calling they took the phone off the hook so we couldn't get in touch with them
chelsea iceton . 2024-01-19
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Missing the 12 inch pizza that was paid for, phoned to ask was told the driver would be sent back out.......he never came back then tried calling again after waiting an hour for the call to not be answered
cieren . 2024-01-10
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order was clearly the last delivery of the night was given delivery time of 01:10 to 01:30 food turned up at 02:10 after calling the shop and being told it was on its way at 01:40. so the food had been out of the shop for half an hour delivered luke warm. rang and asked for no garlic sauce with order and they delivered some anyway. the smallest portion of kebab meat for £5.60 was delivered in the thinnest polystyrene tray known to man. food tasted alright other than that.
Craig . 2023-12-21
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Amazing pizzas, their delivery driver broke down on the way one time food was a little late, but after reheating it was delicious as always. Great communication, great drivers, great food.
Piers Jackson . 2023-12-18
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Pizza base was undercooked and soggy
Colin . 2023-12-12
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Excellent service and food. Recommended.
Trevor . 2023-12-08
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The food was stone cold when arrived
Taylor . 2023-12-07
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Everything was okay food a little bit cold
Malcolm . 2023-12-07
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Fast delivery, delicious food. Kind and friendly delivery drivers too!
Piers . 2023-12-04
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Hardleys any chips in the box wasn’t even half full and half of the garlic was missing pizza dough hasn’t been needed properly either
Jake . 2023-12-01
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Food was nice pizzas are the best 🙂 thanks Yousef 🤣🤣
natalie . 2023-11-24
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Food and prices are sadly not what they used to be . This used to be my go to place but will be going else where in future . Prices all gone up and the food ain't that great .
shane . 2023-11-20
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Naughty little place this food is always ten ten
Danny b . 2023-11-13
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Shawarma had no flavour at all and was rubbery. Parmo was even more rubbery and the bachmel sauce tasted abit strange, cheesy garlic bread was lush, chips were ok. I ordered a full fat coke 1.5L and a Pepsi max 1.5L turned up instead. Driver was polite and smiley
Jake . 2023-11-12
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Red hot and delicious and loads for money
Richard . 2023-11-12
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Food was delicious, especially the free cheesy garlic bread. Would be 5 stars but gave us the wrong drinks
Piers . 2023-11-12
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Delivery very fast and driver was canny, the food was hot and tasted great :)
Natasha . 2023-11-11
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Had a pepperoni pizza from here dough nice fluffy and light and really enjoyed my pizza will be ordering again from here as its very good value for money and tasty
Susan Page . 2023-11-10
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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24 Opinions
Toppings should go on top of the cheese not under it. tomato sauce was hardly detectable, base stodgy and spongy. the base was like a cake despite being billed as thin and crusty. if you don't know how to make a pizza, which really isn't difficult, then you shouldn't call yourself a pizzeria
21 Opinions
Ordered two 'Croque Monsieur' and what arrived was two ham and cheese toasties lathered in poor quality English mustard? Why English Mustard? With stale crisps and wilted lettuce. Very poor and given the price quite surprising, especially given that there are numerous much nicer cafés in the city. Staff rather surly as well.
252 Opinions
Now called the Charcoa Carvery since its refurb recently and I was impressed with the new decor which was luxurious and classy. The staff were pleasant and eager to assist and for all it was Sunday lunchtime there was no queu to get served and plenty of choice re seating arrangements for all we had not booked. I chose the turkey which was perfect and my family all had beef which they enjoyed. There was a good selection of vegetables (even salad if we had wanted it) but I did find it difficult to access the veges as there is nowhere to put your plate down and you need one hand to open the lid and another to serve the veges. Also the containers at the back of the vegetable servery were very inaccessible - this must have been designed by a very tall person with no regard for shorter customers and anyone with a disability or only able to use one hand would have been at a severe disadvantage. Also we never discovered the sauces until we returned to select our dessert as the sauces are set aside from the actual carvery and vegetable area. In the past you paid at the end and it was all the same price. Now you buy a ticket at the beginning but the meals are more expensive than the carvery selection so how do you know what you actually want until you are at the servery and by then its too late - you have either paid for carvery or paid for a meal so that is a strange set up I found. BUT getting back to the food and that was good, plentiful and hot. It is described as the 'ultimate carvery' and I think that is rather optimistic - its tasty and the ambience is lovely but a few practical tweaks in my opinion are needed. at the vegetable servery and make customers aware that the sauces are available. I enjoyed my trio of mini desserts and the assistant brought the hot drinks to the table when she had made them. A pleasant afternoon while the piano man played in the background.