Pizza Hut Restaurants in Babergh

I paid £26 for 2 pizzas and one was delivered! I took video of the driver confirming he only delivered one. I want a refund.

Avoid. Where to start? Restaurant looked busy upon arrival, but turns out it wasn’t busy, it was just slow. Waited an age to be asked for our order, we had a voucher but couldn’t use it on the app, went to the bar to ask to use it and lady didn’t know, so asked us to go back to our table and wait for them to come to us. They didn’t. We had to go back and ask again. We placed the order and got our food an hour later. Two hungry children. By this point the restaurant was in chaos, Uber Eats drivers waiting, takeaway waiting over an hour and others in the restaurant with no food an hour later…Then, everyone being told their orders are pending all of a sudden, and they cannot confirm when the food will be out, so people can either cancel or wait! Only two ladies in the joint all of a sudden are nowhere to be seen and one guy is dealing with all the flack from customers! Turns out, the Manager was cooking and this line ranger out in the restaurant was from a London branch. The girls who left had finished their shift leaving so many customers waiting for food!!! Apparently they were from a London branch too - this place must be going to ruin if a branch has no permanent staff! All in all, we waited two hours and when we asked when our desserts will be out, the guy said at least ten minutes, I said at least, that doesn’t sound sue coming from him, he literally then said you can go if you want to instead. We had to pay for our food even though we had to wait so long, endure such bad service and then basically be told we don’t know when the dessert we’ve already paid for will be served to us. Astounding! I hope Pizza Hut see this and reach out but maybe their team that look at reviews are covering another struggling branch!

Placed an order via uber.. never had a problem with it before. My order went through to this pizza hut and nearly 2hours waiting and they are still wrapping up. Many phone calls unanswered. 1 person answered and hung up. 2 hungry kids waiting patiently for dinner. Uber drivers being ignored. Would no recommend. Absolutely shocking service.

Ordered a pepsi max- it didnt arrive. The delivery man has absolutey no responsibility and cant do anything about it so youre just left to deal with it! Really poor

I did not receive the ice-cream with the chocolate brownie

Pizza was too a good standard , Advised to Have the special offer, £ 8.00 less, Which was a good gesture .. And the side order Was pretty good. From past experience with other branches, I was seriously expecting a piece of crappie burnt coal, All in all It was good food.. Just be careful of Brainless drivers trying to Crash into you, When, using the crossings, Racing about at 45mph, when it's pedestrian write of way.

My order was collected by the driver apparently but they never delivered it to me so I guess they stole £30 worth of food . Pizza Hut were helpful on the phone , waiting for a refund from just eat

Visited this evening at 5:30. It took ages to order via the QR code, which wouldn’t accept our voucher as payment. The manager had to manually process it at the till. Then the problems started. Three of our party were vegan. They ordered a kids' meal for their son, which arrived with pepperoni on top! We’re not even sure if the cheese was vegan (thankfully he didn’t have an allergy). My partner didn’t receive her pizza until about 15 minutes after the rest of us had started eating. When we asked about it, they brought out a similar pizza, but it was missing the garlic dusting. She pointed this out, so they took it back and returned with her actual (but cold) pizza, which seemed to have been left somewhere and forgotten. Over an hour later, we were still waiting for desserts. We had to go up and ask for them, as no one attended our table for a long time, even though we were sitting at the closest table to the tills. Two out of three vegan desserts arrived, and we had to chase the third. Our own dessert never arrived, and after asking about it four times, one staff member told us it was "being prepared." So we waited. When we asked again, another staff member admitted it hadn’t even been put in the oven. Finally, 45 minutes later, we received our dessert, but by then we had to take it as a takeaway because it was past our kids’ bedtimes. Throughout, there were no real apologies, and the staff seemed miserable and unenthusiastic. The food was good (apart from the cold pizza), but it was embarrassing to have to chase things multiple times and spend three hours waiting around. Considering the very high cost that you pay these days for Pizza Hut it's not worth the month at all. Definately won't be ever returning.

Service was friendly and welcoming from the minute we entered. Food was hot and tasty

Good place for pizza lovers , I had my first pizza this year and that's enough for this year , not a cheap place to eat , but not an expensive either 🤔😇 nice service , can be busy at a times 🤔😇

Made an order to collect on mine and missus anniversary as we love the hut however on this occasion I was left abit disappointed. Now while I will take partial blame for not checking the food before leaving (I shouldn't have to and never had to with pizza hut) upon getting home both mine and my partners pizza just looked and tasted undercooked. We didn't eat immediately getting home and by time I had realised this all it was too late for me to return and I think it will be a while before I do again. Crust was basically pale still instead of the standard golden brown it should be. Frustrating

The staff, food and drink were all lovely. It was suddenly super busy which made it quite chaotic as everyone seemed to have been placed in one area of the restaurant rather than being spread out. Also, the buffet price seems to have shot up from our last visit so that was quite the shock but overall our visit was a pleasant one and our waitress was very attentive.

Waited for over 45 mins for food. Takeaways seem to get priority over customers inside the restaurant. It is not fair on customers sitting down and waiting forever, as if they completely forget about us sitting and waiting. We may as well go somewhere else next time, where they look after us properly and serve us. The same thing happened to us on our last 2 visits. It spolt the whole experience. It used to be much better than that. Maybe turn the place into a takeaway place instead. P.S. We don't think it's the waiting staff fault, they are very helpful. It is just not enough of them in that place.

The pizza was cold the base was hard and chewy. I won’t order from them again.

Polite staff, good food and quick service but honestly toilets are disgusting! Really need to sort them out asap, been a problem for long enough now!

BUFFET OFFER ENDS AT 3PM WE GOT THERE AT 2:50PM AND THEY SAID WE CANT HAVE IT

THE YOUNG WAITRESS WAS EXTREMELY HELPFULL

One pizza was missing. We spent 20 minutes continuously ringing the restaurant and nobody picked up the phone. Someone eventually answered and he went over and above to be as unhelpful as possible. Rude, unprofessional and uninterested.

Took 2 hours from ordering to arrive, cold on arrival

Trying to order on the App was impossible. Put next to loads of screaming kids. 84 pounds for 2 Pizzas and 2 bowels of chips and 4 drinks, 3 of the soft. Was extortionate. Won't be going back. Seemed under staffed. The young girl on her own serving us did her best to help out. 3 stars because of waisted time after being asked to order online.

Not the pizza hut we used to know and love. The self service app at the table is so impersonal and awkward to use. Having to pay before you eat, may as well be a Macdonald's

The food was acceptable but reasonably basic. The service was virtually non-existent as it is all self-service. The place has no atmosphere at all as they want the customers in and then out as quickly as possible.

Best Pizza I have ever had in a Pizza Hut

Great pizza and service, great employees and manager's. And you won't find better.

The food was lukewarm at best & I ordered a meal deal which should have included a 500ml bottle of Pepsi but that was missing from my order. Everytime I order from here the food is never hot

Great selection of pizzas, ice cream factory is AMAZING (unlimited Mr Whippy with sauces and candy toppings). Pasta is tasty and great salad selection. Staff quick to change empty dishes and very polite and friendly :)

Some of the best and friendly service I have ever received from start to finish. Visited here the otherday with my family. 6 of us had the buffet. The food was hot, tasty and fresh. But the best part was Claire’s very pleasant and professional service to myself and my visiting family. I am very grateful. Thank you Claire.

Pizzas were delivered like they'd been thrown over a wall with the pizzas all slammed into one side of the box, also missing half the order, driver was gone by the time i could turn around and ask him for it

All 3 pizzas werent overly warm. One was squished in the corber of the box. No ice cream for the cookie dough

I'd always enjoyed a well grilled Chicken Supreme when I worked at Stratford Station and got my lunch from Pizza Hut Westfield. So I took a punt and spent £20 on a regular Chicken Supreme pizza with 2 extra toppings. Ugh, ugh, ugh,!!! It looked like it had been boiled rather than flame grilled. The chicken was white and bland, the cheese white and bland..the peppers limp and bland!!! I should have expected as much for when I collected my order, 20.21...the restaurant was deserted bar just ONE couple. One couple just.gone 8pm on a Saturday evening? I recall when younhad to wait and stand in line at the door to be seated once upon a time at Pizza Hut! A testament to the "quality" of food being served no doubt! Folks eventually vote with their feet!!! All I can say is...sorry Dominoes...I'll be back next week...and it's been a tasteless "£20 lesson" well learnt!! Never Pizza Hut again!!! The tastiest part of the pizza was the CRUST...seriously it was!! My local beady eyed seagulls had the rest!! Hope they don't get the runs!!!

Very nice pizza, though the prices have really gone up since lockdown.

Was made aware that it was cashless and mobile app ordering then confirmed we were OK with this. Was attentive but not in our faces and made sure we, my 19 yo son and I, had a nice time.

The pizza was cold and not even the correct one. To then be 30 minutes late just made it worse.

Was nice to eat what you want at the buffet. Staff were friendly too which was a bonus. Ordering using the barcode was good too

We needed to fit a meal in a specific time so Pizza Hut worked great today everything was very quick and there was no waiting. Staff were friendly on arrival and showed us to our table very promptly and checked we were ok to use app and offered to help further with this aspect if needed. Pizzas were well topped up and the staff kept a very close eye on these throughout so made doing the buffet a great option for us.

cheap and easy, very good pizza

Clare U provided excellent customer service and was warm, friendly and attentive throughout our visit. Marcus (store manager) always goes above and beyond to ensure my autistic son has a pleasurable experience. It's greatly appreciated. Thank you.

missing items from the order and food cold

On arrival we were seated, 3 adults and 2 children, asked to order by the app, food arrived and was OK, cheesy bites not worth the nearly £5 extra, mozzarella sticks were not cooked enough, corn on the cob was not a nice colour and didn't look appetising. Asked for dessert as it wasn't coming and if we could have desserts in a box to take away and all they did was scrape the chocolate brownie off the kids plates into the box along with the scoop of ice cream on top 😲 all of our food came to nearly £100 so expected better service really, the lady who served us was pleasant

Pizza was lovely, service was excellent.

The order I received was completely incorrect.

Had a really good experience @ copdock pizza hut this weekend. Staff were friendly and helpful, and 1 guy in particular went above and beyond. I'm so sorry, I didn't get his name. Tall guy, put on an ITFC shirt before he left! Thanks so much. We will certainly be back. My only negative feedback would be that it's such a shame we're now encouraged to order on our phones. It must have killed tips for the hardworking staff? Table service is so much more personal.

Poorly managed! Ordered and pizza came out with wrong toppings, waitress promised that a new pizza would be cooked and waited & waited and no pizza turned up. Complained again and then the waitress just said ‘I don’t know where that pizza went that you were promised’. The manager didn’t once come out to face us and speak to us in person, just sent the poor waitress to deal with her dreadful management. Restaurant was also freezing cold! The ice cream factory ice cream was awful and definitely not worth £4.99 as priced. Other tables were also complaining and wanted to speak to the manager. Won’t be returning.

Absolutely disgusting pizza was drowning in fat You can see on the picture pepperoni, full of fat thanks to this pizza was all wet . Will never use this restaurant again.

Good service, a busy location, and as with all branches, I would avoid the salad buffet once it has been open a little while due to contamination risks

I never normally have no problems but today I received the wrong order

Food is OK, but those prices wow. It looks like it's going the same way as Little Chef went shame

Booked in advance and asked for a table out of the way as my son is disabled. They were very accommodating. It was easy to order on the app at the table ( they do also offer to take your order and place it for you in the usual way). We had the pizza buffet followed by the ice cream factory. It was a treat for my daughter. When we arrived first there were limited pizzas available but more soon arrived. Table clean and tidy. Staff quick and polite. Toilets would be a little hard to navigate to in a wheelchair as they are behind the buffet. It was a pleasant meal out for us and not too expensive.

Had a take out menu deal. Some great deals in place with good selection of choices. Great friendly service from all.

it was quiet and well spaced between diners food was quick and hot service was friendly and well informed and very helpful

Standard pizza hut experience, just their pricing is too expensive for what is on offer.

It was my first time going to Pizza Hut.. and also my last. For kids.. It's great. The buffet is suitable for them. But the pizza isn't anything special.. for the price of things, it was so disappointing.

Very good. Kids love Pizza Hut.xxx

Good quality. Consistently good. Well cooked. Become quite expensive.

Food was absolutely stone cold. Waited for over an hour.

All the nostalgia attached to my student days. When you order your food online, you have to enter a tip amount. Which is odd as no-one has even served you yet.

Melts are delicious, just a shame the sauces are allocated to the melt, rather than bring able to have a free choice of a sauce (eg spicy tomato with meat feast melt is the presented sauce, when I'd quite like the BBC sauce instead).

Food tastes great and served piping hot but let down by service. It was busy place in the evening seemed not enough staff. Salad bar was not topped up and had to chase staff. It took couple of reminders and long wait to get drink glasses. Not worth to visit in popular times to avoid disappointment.

Disrespectful workers no strawberry sauce nd smarties or potatoe salad and nachos more food on the floor than on the plates bad drinks toilet locks arnt good and they stink

Came to Pizza Hut with friends after bowling. Very long wait for food when restaurant was not busy.

Staff were friendly and pizza was very good , nice atmosphere, good music . Overall a pleasant experience

Rather crowded, but it was a Friday afternoon at half term. Staff was very attentive, but a bit thin on the ground.

Friendly staff and okay food. Clean and comfortable environment.

Overall the experience with my daughter was positive when we visited for the buffet. The only complaints I have were over the selection of pizzas and the frequency with which they refilled the pizza bar. The food was lovely as always, good pizza, salad bar was fresh and had plenty of selection. The experience was somewhat tainted by a group of diners sat near us who wouldn't stop cursing and being vulgar despite being seated near three other tables that had children and the staff seamed reluctant to say anything to these customers. That however doesn't detract from the quality of the food and the overall dining experience. Will definitely dine here again.

The food was ok but would have been better had it still been hot.

We love pizza hut pizza, but the change to be order only on the app is huge mistake. Basically getting a take out with a table. Service is poor.

Went today for the buffet and having visited many different pizza huts in my time I have to say that this has been the best service ever. Our server Patricia was amazing

Exactly what you would expect, good food, fantastic staff and a friendly atmosphere. Staff took their time to ensure that our large party had the best deal from their in house offers and our personal reductions from the AA.

Cold when arrived not impressed

Lovely place but a shame you couldn't get any decent coffee to finish your meal off.

On arrival we were recognised and greeted quickly, dealt with and shown to our table quickly and whilst walking to it asked if we were ‘ordering through the app?’ I just replied yes immediately as I knew it would give us a little more time to decide without the staff being pressured to serve us sooner. We perused the menu and made our order online and it was a doddle (great job with the app by the way - really smooth operation) paying was also seamless with options a plenty just so simple. We were brought our bowls and glasses and told whereabouts to select our drinks and where the salad bar was. Your staff were polite patient and did not hang around which we thought was nice just allowing us to go up and get our own salad and drinks in our own time with no hurrying. Our mains arrived shortly after and we was like ravenous cave dwellers but extremely satisfied in next to no time. The tables and floor was clean and the whole place looked really nicely presented.

The staff were attentive and helpful with service and recommendations. The selection of food was also great and a key factor why we came here rather than other places.

Very polite, well respected, our waiter was very helpful and funny Patricia 😁

Forgot my order other than that food was spot on

Used to love Pizza Hut and in all honesty the pizza is still really good but our over all experience wasn’t great. First off we were told they didn’t except cash then to be told we had to order via a QR code and at the end of ordering on my phone to be asked if I wanted to leave a tip?? For what? At this point I’d don’t most of the staffs job. Took my families order, payed and got our drinks. Salad bar was ok no pasta which I always remember Pizza Hut having. Once the food came out which wasn’t long at all to be fair, it was really tasty pizza which Pizza Hut has always been good at. Except for our food this wasn’t a good restaurant experience felt more like mc Ds or burger king if I’m honest at a premium price. Gutted that Pizza Hut has gone this route. Also for a Friday night when I remember Pizza Hut always being rammed it was dead with only 3 other tables occupied.

The staff were very welcoming at the copdock restaurant.

Love the fact I cam enjoy with the grandchildren and that they do GF

I liked the digital ordering via qr code. The staff were helpful and went above and beyond. The food quality was great, and came out quickly, with a well stocked salad bar.

Great place to take children. Excellent service at Copdock from Patricia. .

It’s a good place to eat I came here in a group of 10 and found they handled the large number well. The food was good but not quite the best . The tables and chairs were However not very clean. The main problem was the salad bar being fairly cramped in and hard to use if more then 2 people are there. But over all I recommend this for large groups or people with kids. Just to let you know you get a free ice cream if you leave a 5 star review so some reviews may be not quite truthful.

Patricia was a great server, thank you!

Outstanding customer service, nothing was too much trouble and the online ordering is so easy to do, got our glasses and salad bowls within minutes of placing our order. Will be visiting again soon 👏

Very professional and friendly staff

Always love a pizza hut. The lunch buffet is great value for money and an easy place to stop off for food, particularly with kids.

Went for a Pizza Huts Lunch Buffet. Seemed slightly short staffed but was coping well. Buffet was topped up quickly and regularly. Only issue would be it would be nice to have signs saying what each pizza was, not an issue for me but maybe worth thinking about. Like that they do online ordering which speeds up service.

I know food prices have gone up everywhere but it is very expensive here now. One of the two pizzas was overcooked couldn't eat half of it... also the salad was not as fresh as it could be with lettuce on the turn... on entry to the ladies toilet I was hit with the smell stale urine with liquid and toilet paper on the floor in addition to dispensers in the stalls that were empty or didn't work..... saying all this the onion rings were nice. I agree with many others, the app ordering takes away any sense of service, so didn't experience anything this evening that we felt deserved a tip! Wont be going to any branch pizza hut anytime soon.

Food was late and very cold. Won't be ordering again.

Great place to take the kids, love the ice cream station.

Never turned up. Rang restaurant & the staff were great. The problem is just eat promising to deliver but can't supply drivers

Self service. Was asked to use the app on arrival. I msy be old but was expecting some sort of waiter service.

Quick lunch after my daughter left school today and our service was absolutely brilliant, lovely waitress, made conversation about exams etc, just a lovely person 👌🏻

Was awful staff said they were stressed n over worked with a half busy restaurant. Spilt drinks everywhere. There was a rat outside the back door. They made us use the app to order, never checked if we were OK. Basically the only thing they done was bring us glasses n our food. So why would we tip. First time at a pizza hut won't b rushing back. It's pretty expensive too.

Missing Pepsi max, pizzas look like they have been stood on their end not flat. driver just shrugged his shoulders when I asked where drink was

My pizza arrived squashed on one side and the didn't even delivered my loaded cheese bites

Been a few times recently due to birthdays and other special occasions. My youngest has a dairy allergy so I know I can feed her here and staff are helpful. Unfortunately pretty much everytime they mess up the orders so things are missed or they give the wrong size pizza or don't take toppings off as requested. Staff deal with it so it all works out OK in the end.

Staff not really wanting to serve you would rather you use the app.

Foot was plentiful and hot and reasonable priced

From the minute we walked in staff were not friendly and not helpful when trying to order food. Keeping in mind our table was prebooked for my child’s first birthday. The QR code to scan the menu was not easy and made us not feel relaxed and at ease. When eating our buffet the waitress kept interrupting twice querying about how many drinks and buffets we had payed for. We felt like we were treated like criminals making out we hadn’t payed for everyone’s meal via the app and which we did. When she asked how our meals were I responded to an upset manner, she did not approach her manager to try and resolve this awful experience, this was very disappointing as they had no interests to us and basically couldn’t wait for us to leave the premises. Please avoid at all costs as the buffet was not replenished enough and staff were useless in accommodating they’re customers.

Over 1 hour 15mins waited, ice cream was melted and like liquid and desserts cold and cookie dough can’t be heated up without going hard so total waste of money and time won’t be ordering again

Don't waste your money completely rubbish dry and items missing