Pizza Hut Delivery - Surrey Quays - London in Southwark

Ordered a pizza and it never arrived . Tried to call and no one picked up . Never again .

The pizza and nachos were totally damaged.

Freezing cold couldn’t even eat it

Had to walk out of my flat to collect it as the driver got confused. Food was freezing cold. Go and order somewhere else. Not worth it.

I have ordered large size of pizza and I got delivered small pizza

Great service by veno at Surrey Quays Pizza Hut. Thank you again

Delivery was rude to us …. Thanks

I ordered a large pizza, a side, some dips, and ice cream through the pizza hut app. However, not only did it arrive 15 late, but they didn't include the ice cream I ordered. This initially wasn't a big deal but I still wanted what I paid for. So, I called the store just to try to get credit for the next time I ordered something or something like that. But, little did I know I seemed to encounter their local joker who wasn't interested in helping and clearly just wanted to mess with people. After facing multiple busy dial tones I finally got through and I explained the mistake but was then promptly told it probably was another store and I should check with them. I double checked the phone number and address on my email and it was definitely this store. So, I called back only to face another busy dial tone so I waited a bit, and after a couple tries, I finally got through and the guy would put me through this game where he would ask something from me like "what's your address?" then put the phone down and just be gone for 2-4 minutes only to eventually come back and say "oh I can't find your address. Then it was "what's your order number?" And again be gone for 2-4 minutes before coming back and saying "I can't find your order number", then same thing again for the customer number. I was on the phone for over 15 minutes just waiting for him to acknowledge my order. This is the worst service I've ever had from a Pizza Hut over something that was initially incredibly trivial. I had only hoped they would return the funds for the ice cream or give me a discount for a future purchase, but I want expected to be treated so poorly over such a trivial issue. It's worth saying the pizza itself was also not good - as though it had been sitting around a while. I personally think this guy should be fired because I hate trolls - but you make what you want out of all this.

We always take the pizza in plough way, the best Pizza Hut! They always deliver a great and quick service, we love the handcrafted pizza, crafted and cooked perfectly. Well done!

my order was missing an item. I'm not happy!

we did not receive the ice cream

It’s fairly grim. Not cheap for the buffet, £20 for adults, £10 for kids. For that, there was a choice of four pizzas; margarita, vegetarian, pepperoni and beef and onion ? The pizzas came out more slowly than people wanted them and, as they arrived, a queue developed. There were also two penne dishes, one with a tomato sauce, the other cheese sauce with peas and broccoli in it. Then a buffet of lettuce, shredded carrot, cheap coleslaw. They were also a bit aggressive on taking the plates back. You can always get a new plate, but I felt that they thought that if they lift your plate, you won’t go up again. This was happening while other people were still eating. Maybe I’m expecting a bit much, but 2 adults and 2 kids at £60 seems expensive, given the quality of food, especially given that you serve yourself, even place your own order and pay online.

I went to Pizza Hut with my friends and the food was very nice! We ordered the buffet and it was really good :) however a bit on the expensive side and the restaurant was a bit cramped.

I have not received an order yet they put on their system that it’s been delivered. I tried calling to find out the issue but no one answered. Very unprofessional

Always best pizza when Matt is there!!! 🍕 Otherwise, not so great ....

My pizza was delivered late and cold

I have not revived my order but it says I have

Food cold when it was delivered

Arrived on time Food was still nice and hot .. delivery driver was polite

Roxy (Rosanne) at Pizza Hut Surrey Quays London was outstanding!!! Her service was amazing and she went above and beyond customer service standards! Would definable visit here again just because of Roxy!🤩

I ordered a BBQ based pizza, they sent me Tomato based! It was horrible & a waste of £28!

Order was late, cold and wrong, couldn't have been any worse

Its a pizza hut, it tastes like pizza hut, costs as much as pizza hut costs, staff are decent and quick + no problems with the pizza

Uncooked food. Wish I could post the photos of raw food here.

Terrible experience with Pizza Hut. They don’t know their pizza sizes. I ordered a medium size pizza 11 slices and only got 4 slices and the edges were burnt.

Ordered a beyond beef tear and share paid additional £3 got a plain one. Called the restaurant 4 times, they picked up after about waiting on line for ages. Said they no longer sell this??! Why is it still an option for purchase? My cookie dough came with no ice cream. They forgot my 1.5 ltr drink but the drink kindly went back and eventually delivered it. Won’t be ordering from here again. Not worth even discounted.

Unfortunately, there was an error somewhere and I had to call the restaurant to confirm my order. However, it did arrive eventually. :)

I want my money back please. This is ridiculous and very unprofessional

It never came and I never got my food I am annoyed and upset as that was my dinner tonight and I never got it

The food was cold when it arrived

Ordered a vegan pizza and a regular meat pizza and the orders were one toppings were round the wrong way so the vegans ended up eating meat by mistake. This is unacceptable

Been waiting for my order for over an hour. Is way past the given range. The restaurant is not picking up for the past 30 min. I am done waiting. Not worth the bad experience. Go for a different pizza place and you will be fine.

Would have been nice if restaurant called me to say ice cream ordered not in stock. At least to give me choice, instead of sending something else.

Delicious food, delivered on time. Very friendly service. A++++++++

Very good food and delivered very early. I am genuinely impressed by the service. Very good. A++++++

There was a group of us who made a big order, while celebrating something. Order was late. Turned up without 2 of the sides we ordered. When we called, the member of staff was incredibly rude, refused to send them out, said because we ordered through just eat, they couldn’t do anything, and told us just to go through Just eat to get a refund. I’ve applied for a refund but because we got the sides as part of a meal, there was no option to select the individual items, so I had to click on the full value of the meal. Maybe if Pizza Hut doesn’t offer the same service to people ordered through just eat, they shouldn’t be on just eat. We won’t order from them again.

Good if you are with hungry kids and who likes lot of ice-creams and sweet drinks.

Delicious food, delivered on time. Very friendly service. Excellent. A++++++

The delivery person forgot to collect money.

Deecnt toppings, but the sauce and the dough were sweetened too much (and they didn't really need to be), which negatively affected the taste.

fantastic pizza and very quick delivery! Pizza was delicious and still hot. I ordered one pizza pan crust and one with cheese. I will order again! Polite and quick lady who delivered pizza.

Poor customer service. They never picked the phone and my order was not delivered

Amazing customer service, very quick and delicious food

Very unhappy with the overall experience

Cold and waited 1hr 30mins for delivery. Not acceptable

I paid for jalapeños but there was no jalapeños on my pepperoni pizza

Ordered take away via website and mistakes were made. Manager was extremely accomodating and rectified the mistakes. Thank you for a great service.

Delicious food, delivered on time. Very good service. A+++++++

My food hasn’t been delivered but saying it has been 😅🥹

food arrived and the other half arrived 15 minutes later.

i didn’t get my food at all . i was told that my food was on its way and i have been waiting and waiting and nothing has turned up . do better .

Delicious food, delivered early. Very good service. A+++++

We ordered our Pizza, and whilst waiting we received a phone notification that the pizza was delivered when it wasn't. When we called them to ask where it is they said it was still on its way, however, we promptly received a call from the driver that said he couldn't reach us after several calls. This didn't make sense for several reasons because not only did we receive no missed calls, but he was talking to us on the phone so it definitely worked, and if he had failed to get hold of us why did he put that the pizza had been delivered? When we asked him why he never knocked our door or rang the buzzer if he couldn't reach us by phone like he claimed, and he dismissed it, and said that it doesn't matter now as he has moved on and we will have to cancel our order in order to get a refund (as he had put the pizza as delivered although it wasn't). Terrible service, unfriendly and rude with ridiculous drivers that falsely claim deliveries are on time even if pizza isn't delivered.

had I not called to find out where my order is I wouldn't have known my order was cancelled.

Ordered from here various times and also had a couple local pickups. Good is always tasty and great. Of course they have the times where pizzas are definitely too oily and other times where they're just completely dry, but in general this is great! Staff are actually nice to you even when busy which is great to see, not something that's usually true in these sort of places. Not much I can say, if you like Pizza Hut, this hut got you covered

Very good delivery. Delivery times accurate and nice driver. Pizza and garlic bread all good.

Wasn't able to provide one side ordered, so they duplicated another side, if you order 2 different sides it's for a reason, you obviously didn't want 2 the same.

Good pizza and very clean store.

Very good staff and quality and fast service..manager is very friendly.

I ordered a pizza for collection but wanted to cancel the order so I called the store in the number that was on the confirmation email and I told her guy who answer the phone that I wanted to cancel the order for collection and I told him my name for the collection. He then said that they do not have the order. I told that I got the email with the confirmation number and instead of asking for the number so that he can look up the order he said they don’t have the order and I should another store and hung up. So not only did my order not get cancelled but I lost out on getting my £23 refunded and had to deal with a rude person on the call who didn’t even ask for the confirmation order number which I said twice that I had

Sandra was very helpful very professional thank you and pizza from here is always nice I've eaten here 3 times

I've heard some 'off' things about this particular pizza hut but I can't fault it. I prefer to order their and collect as they tend to listen more than when you call up to query a online order. When I do use delivery though they arrived quickly.

Excellent friendly service..... I will recommend this shop again Thanks to Jennifer.......

In this pizza hut , the staff are very horrible impolite , slower than a small turtle. Really disappointed.

I have never used the pizza Hut delivery service in Surrey Quays. I decided to try it out yesterday evening, my order was taken by a very abrupt and rude assistant named Jennifer. Not only was she rude but while taking my card details ,3 times, was inputting the wrong information. She then went on to inform me that I will have to make the order online and that her manager was informing her to end the call. I then asked to speak with her manager and explained that Jennifer had been inputting the wrong data, as my bank had sent me a text to inform me of the error occurring. There was no apology for the error and the garlic bread was cold. I will not be returning to this Pizza Hut again needless to say.

Food tasted off to the normal taste, there was hair in the pizza and as I looked into it more there was multiple pieces of hair in the pizza and throughout the box, would not recommend delivering unless you know and trust any of the staff members, I was told by a friend who works there that there is one member of staff who actually drops pieces of food and still puts it on the pizza and that’s coming from there own staff Edit: I called to complain and they sent a free fresh pizza which tasted better and didn’t contain any hair

Ordered online and arrived 2 mins earlier. All the foods were ready and hot when I got home. Good service will visit again

Order always arrives on time, good quality good customer service as well.

The pizza we had was bland( bbq and meaty ) and the dough was hard and far from crunchy

If your looking for a quick takeaway look somewhere else. I live 7mins away and it regularly takes 1:30 to 2hrs for delivery.

Got this pizza with Deliveroo. It was warm but it tastes horrible. Such poor quality. You are better off with grocery store pizza. The sides were decent, mac n cheese & nachos. But I will never order pizza hut again in the UK.

Ordered a pizza that didnt arrive after an hour. Called store who said it would arrive in 20 minutes. Another hour later the store ignored all calls.

I have waited nearly 2 hours for 2 large pizzas and they haven’t come its disgusting customer service I would give them a BIG fat 0 if I could making a big complaint in the morning

If I could give this zero stars I would. We have been waiting for a delivery for 2 hours on a Friday night. The delivery hasn’t even showed up and the store is closed. Not only did they say that it would be 30 mins but they have the audacity not to even turn up. Absolutely ridiculous. Called the restaurant and they told us it would be delivered in 5 stops.

I would give it zero stars if I could. Ordered food and paid online, only to be called up later and told that they couldn't fulfil the order. When questioned about how to get my money back I was told I would have to ring their customer service line in the morning. When I complained that this was not good customer service, they hung up on me. Would not go back.

Email said the delivery will be 45-55 minutes, yet 1 hour 45 mins later we are still waiting. We have called the store multiple times and they keep telling us it has been out for deliver for the past 40 mins. The guy said the driver left the last time we called but he didn’t know when we last called which doesn’t make any sense. Joke of a service, will not be ordering for this Pizza Hut again.

This place is an absolute JOKE!!! Waited over 2 hours for my pizza and then called the place they were so unhelpful and had no idea where my pizza was! Will never order again. Not to mention the food was ice cold had to reheat myself!

Order a pizza, delivery took 2h30... Pizza was completely cold. I will not order again. I can do better with a £3 Waitrose pizza.

40 mins late pizzas burnt and soggy no answering of the phone or a apology for the lateness driver was just rude as well will not use it again

Wonderful and tasty pizza compared to other pizza hut

Just ordered 2 pizza a wedges. The wedges hadn't been cooked fully and were apple like in texture. Also no seasoning at all! Why?

Awful service similar to most of the reviews in relation to wait time for delivery, no communication, not answering the phone and just pure rudeness. I wouldn't expect a prompt refund either, 16 working days is the policy from their customer services team, and even that can extend if the Hut doesn't respond. I'm appalled and downright furious

Never received my order and have never got my money back. Called several times but never received an answer from them neither from Pizza Hut costumer service. AVOID AVOID AVOID

This store should be shutdown. Second time in a row, waiting time more than 3 hour and still no pizza... Well done!

Put one star because you can't put zero. Do not waste your time or money! Took over 90 min to get our delivery, they don't answer the phone at all. Called at least 12 times and let the phone ring. What kind of operation is this? Of course the food arrived cold and soggy. Never again. There are way better pizzas in the area.

Pizza ordered/paid for at 6.50pm last night never arrived. Branch didn't pick up the phone all night or bother to call/email us with an explanation. Couldn't have been more poorly managed.

Pizzas hadn't arrived after 90mins.I called the store. Took AGES for them to answer and when they did it was confirmed that the order was still waiting to be made up! I then cancelled the order have requested a refund via cluster service on website as I couldn't get through on the phone. Will see how long it takes to get my money back.......

Not accurate at all with the time they state the pizza will be ready. Ordered in only for it to take 50mins to get a pizza. Was never rude to me but hear the staff being rude to other customers. Won't be coming back.

No words to describe about pizza hut nice one

Placed order but then they couldn't deliver as they apparently had no drivers, massive waste of time. Edit: I had to CALL UP A PAID NUMBER TO GET MY REFUND, which was closed at the time of ordering. Unbelievable!!!

They saved me, one night when all the shops were closed

If I could give 0 stars I would. Worst experience I've ever had in a Pizza Hut. Very noisy, dirty and unpleasant. Couldn't even stay to actually eat. I don't recommend it to anyone because the parents with 5+ noisy children each make the place unbearable.

Expected delivery time was 30-45mins, didn't arrive after more than an hour. Gave them a call and the staff said there's some 'traffic problem' - however it should only be 5 mins walk to my home...

Ordered my food at 22.02 its 23.20pm amd my food is still yet to arrive callibg restaurant no response.... Worst hut tbh.. Never again.

Friendly staff and affordable pizza with special offer for certain days of the week. Good take away place, order on site or over the phone, delivery is available.

Good deals and manager is very nice

Ordered a Pizza on my limited lunch break made sure I had enough time to get to the shop and back upon arriving at the store , I get told that they cancelled my order because someone called up to cancel an order and they got confused , wasted my whole lunch break needless to say I will never be ordering from here again

Shame on them. Pizza never arrived. Staff is rude and unprofessional.

El servicio de atención al cliente es PÉSIMO desde que llegas y cuando te vas ni las "gracias"; "hasta pronto" o "have a nice evening" te dan. Esperamos como 10 minutos para que nos ubicaran en una mesa y luego nos dimos cuenta que tenían un área completamente desocupada y no querían ocupar. Me tuve que parar a perseguir a los mesoneros para que nos tomaran la orden, luego de 3 intentos finalmente vinieron. Debimos comenzar a comer del "servicio ilimitado de ensalada" que ofrecen porque mis hijos estaban hambrientos y nada que nos atendían. Hubo un problema con la silla del niño y nos cambiaron a otra mesa que estaba sucia y sin el servicio de cubiertos. Pedimos un combo que tenía entradas y nos trajeron la pizza antes que las entradas. Luego dijimos que ya no queríamos las entradas por lo que las cancelamos y a los 10 minutos otra mesonera nos las llevó (nadie indicó en la cocina que las habíamos cancelado). Hacía más frío dentro del restaurant que afuera y preguntamos si era posible regular un poco la temperatura, a lo que nos respondieron "el aire acondicionado ni siquiera está encendido" OSEA, ¡NOS VIERON CARA DE TONTOS!. La pizza estaba buena pero su deficiencia en atención al cliente quita el apetito y las ganas de volver. Le sugiero que si quiere Pizza Hut visite otro restaurant y no el de Surrey Quays. ¡AH! Y por supuesto nos querían cobrar las entradas y el postre que jamás nos comimos.

If you haven’t been to Pizza Hut in a while then this isn’t where you want to start. It’s fine for families but not exactly the cleanest place (unlimited drink machine and bathrooms for example) and lacks any intimacy or character. Service is ok and food pretty quick. Pizza better than I remembered though (not greasy/ oily) though salad bar bowls have definitely shrunk!