McDonald's in Southwark

This is one of the worst McDonald’s I’ve ever been to in my life but I would like a hours for my drinks and some food. I don’t even ask for extra cup and don’t give me attitude like if you don’t wanna watch it don’t work you like both, I would I don’t recommend to come here

Service is shocking unfortunately, pretty sure all the management has learning difficulties. Mcdonald needs to get new management here ASAP. If ur in the area and need some good, quick and cheap food go to Katies chicken just around the corner.

15mins for a chili double cheeseburger is heinous. This McDonald’s is probably the worst one I’ve ever been to in my life. The lack of good service eeems to be a consistent theme throughout the reviews. I’d urge all to avoid. Edit: Turns out the burger was also cold and stale. No surprise. If I could rate less than 1 start I would.

Ordered via JustEat. Order should have been delivered in 10-25 minutes from receipt. Instead it was cancelled after waiting for 30 minutes. Poor experience

Staff are terrible , why hire people who can barley move ? And are so slow , have to wait ages and the staff are just standing around, the woman who was giving out orders went elsewhere and no one was giving out the food the rest of the staff saw this and no one came up to give the food

awful i waited 45 minutes for one burger that came soggy and cold my chips where like cardboard i want my £10 back i am fuming i was on a rush and i need to add that there whre 3 people there so i dont know why it took 45 MINUTES

I’ve never seen such a slow and badly managed McDonald’s, 30min for the most simple orders

Sat with my sister to enjoy a meal and a strange staff started looking under tables and chairs and made me feel uncomfortable and anxious and another staff member made a rude comment about my sister and me being in the restaurant.

Mate I had half an hour before the last train home. I just wanted some chips. I ordered them, and waited. And waited. Then I asked what was going on, how can they not have just stuck some chips in a container for me yet? He said he'd check but I had to leave. Paid for them, waited half an hour, alerted management then went home absolutely starving. So long and irritating.

They got the shitty customer service. Literally ignored my order. Worst customer service. The staff are really rude

my food has not beed delivered but stater delivered

Sadly I paid for a double quarter pounder but only got a single. It was nice but shame it's not what I ordered and I lost money. Otherwise good service.

not one f——ing dip. no dip with the cheese dippers. no dip with the nuggets. and no dip that was added on as extra and PAID for. your job doesn’t require much but you’ve still displayed signs of laziness and incompetence, congratulations.

I asked for BBQ Sauce and got ketchup instead. The food was cold too.

Probably the worst McDonald’s in London. It always takes at least 10 mins to get your order and the food is never up to standard, it doesn’t even really taste like McDonald’s. I’ve been served half full drinks and melted McFlurries. The staff are slow and unapologetic when making mistakes. Management here should be investigated.

Service was bad my filet o fish burger was cold to warm . Not going there again.

Meal was freezing cold when arrived 👎

My food never arrived and my order status changed to delivered! Paying £30 for fast food and not able to receive my order is absolutely ridiculous and unacceptable. Never again!!

i ordered the flint and meal and got no toy and then no collectible in medium meal im so sad

very bad the driver litter outside my front door this is unacceptable I have picture to prove it

Food was very cold and chips empty out of the bag

Terrible service wrong food, driver just left and didn’t come back

my food was all cold my sodas were half empty due to driver spilling them.

was sent 2 ketchup up instead of 3 BBQ sauce

Long wait everytime. Couldn't run a bath Update 2025 - hasn't changed. Longer wait times than a Caribbean's cuisine.

Worstly managed McDonald’s I’ve been to by far. People waiting as long as 30 minutes for their order and even then the food is cold. I live here too so definitely not a one off. Fix up !!!

the drinks were spilt and one was half full and soaked the bag

Ok, not feeling great atmosphere

was an hour late, forgot the drinks, mcflurry and brownie. told the driver but they didn't care, messed up our order many times now and will not be ordering from McDonald's anymore this was the last straw 👎🏻

Food arrived early fresh warm and courier was helpful

didn’t arrive but was marked as delivered, always have an issue with them , either food missing or delivery drivers lying saying they’ve delivered the food

My order never arrived it was given to another house

The odds of being born are 400 TRILLION to one and still, that’s more likely than their Milkshake machine being in service.

I did not get any of the dips I ordered and only got 1 sweet and sour eventhough I ordered bbq dip

Would give zero if I could. Took hour to arrive . It was stone cold. They accepted order quick enough but then courier was waiting 40 mins. It was obviously just sitting there waiting and nobody told the courier.

The food was cold the order a mess. Delivery driver carried it in a Sainsbury’s shopping bag.

drink completely empty spilt all over bag half the meal soaked

Nothing was given to us we have no food to eat thanks to the restaurant and the delivery driver making mistakes

Today I had the opportunity to order breakfast at McDonald's Peckham Rye branch. There was almost no one inside and it was 6:20 am of course despite the lack of people the waiting time for my muffin was longer by over 15 minutes. I asked the person who was hanging around there aimlessly because she didn’t have any food to give to the waiting people except me. When I asked where my order was she told me to wait patiently, but I had already been waiting for 15 minutes and nothing only after I prompted someone kindly showed up and prepared the order! I didn’t like the approach presented by this branch at Peckham Rye station! Where was the manager who should be with his team - it can’t be described like that - this is the worst McDonald’s I’ve been to so far. I have never waited so long for any order anywhere despite the very long queue I had to wait in for my order. So I do not recommend the branch on Peckham Rye and I appeal to the management to do something about the "slackers" who came to work as if it were a punishment. I do not recommend this location. If you are looking for fast, efficient service, you will not find it here!!!

For the first time in a long time my full order came including sauces, straws! Please keep this up!

sending drinks without straws it has happened twice now.

Bought mcflurries, absolutely awful, they had no sweetness to them at all, felt like I was eating yogurt but yogurt actually tastes nicer!

missed many items from my order

Never put the correct or even paid for items in!!

Always something missing.. free big mac

The people are very nice here and the order was very quick

Don’t double deliver with my order. My chips are cold

The food was late 2h,and the order didn’t come complete.

Driver asked me to come outside yet he was nowhere to be found, then decided to put postcode in took forever food was freezing waste of money

I ordered a philly steak and got a chicken burger

25 minute wait for a cardboard burger. Come on

I waited over an hour and 20 minutes for food which turned up cold and my family didn’t want it which meant it was a complete waste of money. I also attempted to call McDonald’s over 40 times and had no answer so I’m expecting a refund cause this is out of order

Sent wrong food no sauces no pies and was cold. Not nice at all disappointed.

The driver was very rude and left my food on the floor on the main rd when I got to my order it had items missing

really cold and took over 1hr to come

Majority of my order is missing and I am very disappointed

Food was cold! Unsatisfied customer, thought better of McDonald's.

Best McDonald's I've tasted in years , food was hot and fresh and quick service, great 👍

Order never arrived delivered another users order

it never was delivered, even if they say it did, not exisiting customer support here on the app , impossible to talk to a humab being. I WANT MY MONEY BACK 27%

missing dip and missing straw. Fries, burgers and chicken all cold

It is what it is. Came on time and was hot.

Ordered a wrap of the day only and missed three trains waiting for my order to be called out. Other customers expressing their frustrations too. When the food eventually came, it was cold. Not ordering from here again. You might as well order and go look around Peckham for half an hour instead of standing and waiting. Ver very poor

Absolutely shocking time waiting for food was told 6:45 then went to 7:29

Everytime I order something is wrong or missing. Whether I order online or in the store. No straws , no sauce. Chips were freezing cold. Ridiculous at this point won’t be ordering again

The worst place ever, I wait for 2 hamburgeri and 1 cheeseburger more than 15 min

DID NOT ARRIVE! DELIVERED SOMEWHERE ELSE!

Ordered table service cup of tea not hard to make 57 minutes to come I ordered it wasn't until I went counter they made it Very bad service

I did not get my delivery tonight.?i’am still waiting for my delivery.

Food is very greasy today and oily.

Excellent service from Courier 🙂

Half the order missing as usual for Peckham

orderd a delivery. food was cold and not cooked properly

None of the sauces I ordered for my 9 suggests or the extra bbq sause I paid for did not arrive.

Refused refund on missing items. Will never use again.

Received 3 medium fries instead of 3 large, and soda water instead of a large sprite..why is it so hard to work in McDonald's and not get an order right..?? Useless..!!

I asked for 4 bbq sauce got ketchup instead, and the ice cream was a bit melted

I still have not got a refund for this I advised you the delivery guy turned up with order in a plastic carrier bag and the hot chocolates had burst in the bag!!!! The deluvery guy took the order away. WHERE IS MY REFUND???? This is a rip off Why do you treat a customer that spends a lot if money with JE like this. This us sooo wrong. What I am expected to lose my money.....refund my money please......

First order got cancelled. Second order was being prepared for sooooo long. Delivery driver buzzed the wrong flat and got turned away so I had to wait outside and track them down. Finally got the food which was cold and with less sauces than requested. Disappointed and would not order again

Driver stole the food order No idea why they have a pin system when the driver is able to mark as delivered when it hasn’t been. Not McDonald’s fault, I know but no other way to review non existent order

food was stale with less nuggets

Missed the fish fingers from the happy meal.

3rd time and food still cold the mac Donald's is only 5 mins away

I don’t receive the ketchup and the straws.

The sausage and egg McMuffin wasn’t nice , the muffin was burnt and really hard couldn’t eat it

order is continuously missing or spilling drinks won't be ordering from them anymore tired of it

Food came nice and hot but missing the Stormzy Meal stickers that was wanted, please include next time ☹️

Didn’t receive the order but was marked as delivered - extremely disappointing

Worst McDonald’s I have ever been too. Pop in to get a quick snack before the train and waited over 20 minutes for a simple order. Whoever runs this franchise should be ashamed of themselves. Missed me train. Thanks a lot x

Slowest, dirtiest McDonald’s in London

Who doesn't love a Big Mac??!!🍔

I’m so upset, over 90% of my order of happy meal I’m NEVER given a toy for the kids, this is outrageous, my kids are always so disappointed. This need to change!!!

Never received order but it said delivered

Very slow. Group orders together then give out 3 customers food at once, rather than straight away so it keeps fresh

not the right drink I ordered milkshake and I got juice

The delivery driver was rude after I wouldn't accept the opened seal on the McDonald's bags. He said that he didn't tamper with the food the ran away cussing and shouting

My order only had one item in it absolutely shocking

food good but 1 of the sausage muffin missing

food was missing (large fries and 20 nuggets)

The boy didn't deliver my food and left, he didn't call me