Pizza Hut Delivery in Brighton and Hove

was not delivered and shaz from pizza hut was very unhelpful and was not willing to send the food out to me when i have paid for the food and was waiting outside my house for 45 minutes waiting for the food and he would not refund my money to my account so I could order from another food establishment

They send wrong items and was late

I’d give ZERO stars if possible- 2 pizzas took 1 hour 45 minutes. I called 8 times- all just rang and ignored. The ‘check update link’ was never updated- said was due to be delivered an hour before it arrived. Then suddenly said ‘delivered enjoy your food’ 15mins before it arrived so we were sat thinking it had gone to a wrong address. Food was cold and soggy, no garlic crust, no sour cream dip. AVOID THIS STORE!

didn’t turn up because the shop was closed and still let me order on the app lost 17 quid

Pizza was burnt. The bbq sauce was open . Potato wedges were dry . Usually food quality and delivery time is fine but not this time.

Be very careful when ordering changes to your pizzas such as lactose free. We placed an order for a staff celebration of 16 pizzas with veg ones and lactose free ones yet they label nothing up and expect you to guess which ones are which. Contacting customer care, there response is, check the pictures on the website. Team members couldn’t get involved due to lactose issue. Also 9 of the 16 pizzas were burnt. After spending close to £200 on pizzas customer care response it a £15 voucher. Avoid. Oh the pizzas were also late and no one picks up the phone.

Worst customer service. Oreded a simple pizza for delivery only for it to take 1 hour and 40 minutes then to be marked as delivered when it was not Tried to call the store no answer I eventually had to drive to the store where I was told the driver is new and did not understand how the delivery service works. Totally unacceptable and not way a business chain such as pizza hut should be run. Avoid at all cost and will not be ordering from thier in the future.

took an hour and 30 mins for delivery. Estimated wait was advertised as at least 30 mins or less. Disappointed by this service.

I ordered and paid for large ice cream and got small🤬

Placed order at 6. Just eat said it was delivered when it wasn’t, so I called the restaurant. They refused to give any form of compensation after waiting a whole 2 hours stating it’s just eats responsibility. The manager was rude, unhelpful and confrontational. Food turned up cold on top of all that.

Food was left on the doorstep and a lot of the food was overcooked and burnt

Food was dry and boring ordered extra cheese, didn't get that as well as barely any sauce toppings just fell off due to nothing to hold onto ie: cheese/sauce. Staff in own clothes looked like they're on work experience. Might as well have made meat on bread myself utterly dry and undercooked, I normally check the pizza before I leave with it. Normally pizza sensationally average but this was awful, I've given pizza hut enough chances to do better. I'm giving up on pizza hut in general. You've lost your passion to make good food either the company is holding your hands on how much toppings you're allowed to use or you've given up on taking pride in your work.. P.s. £5.95 for 4 skinny pieces of toast half the tops covered in cheese give me a break. So done!!!

Called restaurant after an hour of waiting which was also 15 minutes after the delivery time. Just eat said it was delivered but they said it was in the oven still. Person on the phone was very unhelpful.

Great little shop with some great deals. Girl on counter Trinity was very polite & patient while I looked at the menu and looked at deals for me.

I was served by Trinity in store today, she was an absolute delight! So lovely and polite! Despite having an issue with a leak and being on her own the service was immaculate and food was very fast! Will definitely be visiting this store again!

Been to this place many times all I have felt is comfort and care from each of the workers every person in there has such a caring and wonderful attitude listens and understands everything that I want. The food is unbelievable no other restaurant I’ve been to does a pizza as good as these guys, the time it takes to be made is so quick I’m in and out within 5 mins and the food is always glass

Team at Lewes road branch always deliver high standard of service. Highly appreciate it.

Really disappointed - ordered two large pizzas, both stuffed crust which was + £3 each pizza, two sides, two desserts, and a drink for £45. We ended up with one pizza (with no £3 stuffed crust), cold and lacklustre sides, and burnt desserts. Dont get me wrong, I don’t expect gourmet food from a Pizza Hut, but for the money im paying I expect all of my food to turn up and be atleast lukewarm. Tried seeing what we could do with our deliveroo driver, but he couldn’t help with anything. We tried ringing the shop, but no one picked up and I think that was probably on purpose. To top it all off, from atleast £20 that should have been given back to us by Deliveroo, we were given £7. I don’t think that can even buy you a side or two from Pizza Hut. Really bitter taste left in my mouth after this, severely dissatisfied is the least I could say.

Pizza was barely warm eaten 2 slices now stone cold what a joke pizza look like it was cut buy a kid how hard is it to cut a pizza

Absolutely disgusting 🤮 Pizza and order wasn’t complete!!! UBER EATS (eating customers food) PIZZA HUT a seven year old kid could bake better. The crust was awful!!!! Pizza Hut on the lewes Road take no responsibility for these UBER drivers who are clearly getting away with eating peoples food THAT is exactly what I was told when I contacted YOU!!! Your words he probably ate your side REALLY bloody shameful!!! I STRONGLY ADVISE ANY ONE NOT TO USE UBER EATS AND ORDER ANYTHING FROM PIZZA HUT LEWES ROAD BRIGHTON.

GREAT selection of toppings well done 👍🍕💥

order very very late so cold and asked for a Farmhouse but no Ham on pizza very disappointing

My food didn’t arrive for 2 hours and I had to call the restaurant 4 times to see where my order was. So unhappy with my order

Absolute angels work in this place they changed my pizza free of charge because I ordered the wrong one, 10/10 service and 10/10 pizza x

Food was hot but I ordered 2 extra toppings and they were barely there. My base was soaked in tomato sauce so I had to scrape it off to make it edible. My bottle of fizz and the 2 extra dips I paid for were missing. I could understand if it was a weekend but 7pm on a Tuesday probably isn’t their busiest time. I always used this branch but I will never use Pizza Hut Lewes Road again

Delivery driver was very late, didn't deliver part of our order and was rude when asked about it telling us to just call the restaurant

Brilliant food, fast service, in & out very quickly. They were welcoming when I arrived and quick to get my order to serve to me. The pizza was incredibly tasty, I’ll go back there for sure.

Terrible 1 hour late no communication do not answer the phone

Always worth the 20 mile trip. We've been coming here for years. Great value, well made pizza, friendly staff. Never disappointed with Pizza Hut food. Highly recommend!

Mahadi provided me with excellent service. Would highly recommend

I've been having pizza from here at least once a month and the food and service never disappoints. The guy who served me today was extremely polite.

Disgusting dervice and THIEFS. I ordered a Medium pizza with a side last Monday at 3 PM By 4 it had not arrived. I called to ask and they say the driver “got lost and couldnt find the place” (he had my phone, why didnt he called??) They said to call back if I did not got it in 15 min. I didn’t. I called and they apologize saying I can either get it AN HOUR AFTER THAT or get a refund. Asked for a refund, and they did it processes it. Worst, THEY CHARGED THE SERVICE THEY NEVER PROVIDED. If I could give a -2 as grade, I would. Terrible and shameful service. UPDATE - I had to CHASE THEM for the refund. Not sure why, but they took TWO WHOLE DAYS to process it even though they never delivered the product. Irresponsible is too small of a word for this stablishment.

Great customer service and best collection deals.

Really nice experience and if they ever miss anything just call them they will send out immediately with compensation

On time delivery and great customer service. Really happy with it.

Never been disappointed ordering from them some time the delivery time is a bit more than 30 mins during the peak but always get compensated if late.

The pizza has been amazing, on time and I enjoyed it :)

Really good customer service and nice pizza deals and on time delivery most of the time.

delivery perfect, food quality really poor.

Got my order totally wrong. Didn't get a full refund.

Pizza is good. What you’d expect, just nice greasy food. Definitely get your money’s worth. Service is great too, super friendly staff. Also very fast service. My pizza was ready in under 10 mins.

Friendly staff and food came out quickly and hot.

As someone who uses this Pizza Hut every couple of weeks, I am always so pleased with our food. The quality is great, the price is really reasonable and if you collect you can feed a family of 4 under £20. The service is always great and friendly. I would really recommend collecting your order for the best deal, however when we have had deliveries, the food always arrives hot and any issues are resolved quickly and with great service.

Well mannered staff and easy to order within price range not too expensive. Definitely try their fries i think its nice.

food was a bit tasteless but i might have covid sooooo

They have got the best deals on within reasonable pricing. Great customer service anytime you feel something is wrong all you have to do is call them surely they sort things out quickly

Took 2hours and 10 minutes to arrive + pizza wasn't that hot

No stars! Did not deliver my food!! Then said they called me. Phone literally in my hand the just two hours liars!!! Avoid

Food was late, when i tried to call the store took me about 20 calls before someone even picked up. When it eventually arrived the driver was extremely rude and unapologetic not to mention that all the boxes had broken seals and the food was cold anyway

Ordered a bundle of 3 pizzas and 2 starters. Food was hot, here fast and made to a standard I'd expect from Pizza Hut. One issue, they forgot a side (wedges). I wasn't going to complain about it cause it felt like a minor thing. While we're eating the door bell rings, they had noticed the mistake on their side and decided to bring the wedges (and it's not that we're next door or something)! I don't think I can remember a delivery service ever bothering to fix a mistake without asking. So great food and exceptional service! Update: have been ordering there a few times since and I have come to believe that some of the reviews here must be fake. Our food has always been fine, no issue with delivery times and they are also easy to reach over the phone. On our last order they had made one pizza with the wrong base, noticed it in time and simply remade it and gave the spare one for free! Good luck finding that level of service elsewhere.

Gd pizza didn't have wait to long

Was told about 45 minutes. Didn't come for about 2 hours.

Forgot my drinks and won’t pick up

For some reason my order said delivered but was actually over looked

We ordered our food at 3:20pm and the food didn’t arrive for an hour and 45minutes. We’re extremely disappointed and didn’t even want the food after the wait time we had. We want our money back.

ordered my food at 7pm and it didn’t arrive until 8:30

Wrong pizza when rang told me it wws the right pizaa rven tho had the order in front of me. Arrived fast but below average pizza.

Hour and a half waiting for a delivery And don’t answer phone yet take money 🤬🤬🤬🤬🤬🤬

Terrible service. They always send the wrong stuff and don't bother to call to tell you if they have changed anything in your order

Food arrived ahead of promised time. Pizza was hot but lacked any bbq sauce and the garlic bread was cold. Do not think I would order again unless I went in to collect

Absolutly apauling!!!!!!!!!! Delivered 30 mins late and then didn't send the right order and then ignored out calls when we called to complain! Terrible service! Will never order from here again!!!!!!

Came quick but ice cream melted

The app said “thumbs up” for ages, turned out my food had been delivered but it was left at my door, I didn’t hear a knock and the only reason I saw it was because my friend left the house, it was cold by the time I realised it was there

Super serives and delicious taste

Didn’t even arrive after they told me they resent it.

Ordered food that never arrived although marked as delivered. They could not get hold of the driver and had no other driver. They would arrange a refund. I have had to email customer service to get my refund. Since these new people took over the franchise it has gone downhill. It used to be great but now, never again will I order from them.

9 mins after end of estimated 20 minute delivery slot. so 9-29 mins late. pizza box folded as drivers bag/box was too small. what does ‘restaurant service‘ mean? no idea. pizza delivered so i wasn't in there. random middle 3 star given as mandatory field.

Avoid like the plague. Over 30+ calls and not a single answer! Food took well over 3 hours. Turned up cold and burnt. Even missing items from the ‘delivery’. Seriously do not order from here. Save your time and money. Avoid.

If you want a pizza delivered. Definitely don’t order from here. Your food will never arrive, but the delivery driver will claim it’s been delivered. When you call and try to sort it out, they will tell you they will send a replacement out, but that will never arrive either.

WORST PLACE EVER! AVOID TO ORDER THERE…. I’ve been waiting 3 hours for our pizza to be delivered and it’s still hasn’t arrived … try to call the branch but they never answered ! It’ll be the last time I am ordering there.

Chicken was not hot pizza has so much oil it could have been deep fried and my drink to was this oily food down was missing

I never got the order, do not order from here!!

Never received the food when the app said it had been delivered

I would write a detailed rating but these jokers aren't worth anyone's time. There are plenty of comments for anyone who wants to scroll through them. TERRIBLE and lazy workers. They will repeatedly cancel your order but still charge you. They shouldn't be open, thieves. I gave them another chance... An hour and 20 minutes later on a Tuesday and still no sign of my 2 pizzas. I called and they said the pizza was on out with the driver, that was 20 minutes ago while I write this. Terrible customer service and clearly liars. The staff don't deserve the wage they're freely given, for their lack of competency.

Ordered and after 2hrs it finally arrived. Not a busy time either. Called and said its still out for delivery and then the tracker was turned off. No sense of urgency or service. Possibly to do with staff shortages and they are probably all nice people but the service is atrocious. On the other hand the delivery girl was extremely polite and the food was hot & very tasty .. after it eventually came.

Horrible service! Ordered pizza and when was delivered a drink was on top of it. Open it up and toppings of a few pieces are stuck to the top. So I have a few pieces without toppings now. Also there are like 4 pieces of chicken on a pizza. And really not tasty!! When I called them back and started telling they just hang up on me!!! Read reviews before ordering - not worth it!

Absolutely the worst takeaway I’ve ever used. Every 6 months or so I lose a grip on my common sense and think it can’t be as bad as I remember. I order again and guess what, it really is as bad as I remember. This time, turned up over an hour late, food was cold, garlic bread looked half eaten, chicken & dips were missing. Rang to complain and they couldn’t have cared any less. Eventually offered a refund but no apology and then hung up on me. It remains to be seen if I get the refund. I’m not holding my breath. AVOID AT ALL COSTS.

I had to call pizza hut 3 times to be told food was on the way it came nearly 2 hours after i ordered it and then just to make it that bit better it was cold

Food arrived on time but the chap said his receipt didn't show a 1.5L bottle while my order receipt does. This is the third time Pizza Hut have missed on delivery of bottle included within their deal, I'm starting to see a pattern. Rest of the food was good.

Arrived on time still warm missing ice cream =(

Never ever order from there - this branch is absolutely terrible. The staff know that pizzas take 2-3 hours to be delivered, and don't care. They purposefully never answer the phone. Their pizzas are still promised, when you order online, to be delivered in 30-40 minutes. But the PH website never gives a honest update on the delay, it's impossible to call the branch (they don't answer the phone), and the staff there could not care less. They hence purposefully ruin the evenings of countless people who just want to spend a nice evening. Don't be one of them.

My food was wrong and pizza missing!!

Was told it would be here by 8.20pm then they changed it to 8.50pm. Called them and they said it was leaving in 7mins but it never arrived so called thm again and had a row to be told it would be remade and sent out and would you believe it... Still a no show... Call again for them to take forever in answering and when they finally do... They hang up!!! Never using this place again

Never showed at all rude staff

I have screen spotted my estimated delivery. Its 1 hour late and still no sign of a driver. So im clearly not getting my delivery and I want my money back.

Quite willing to bet this is the worst Pizza Hut in the entire country. So poorly run you could probably teach an ape to do a better job

I used to love Pizza Hut until I ordered from here. Pizza was delivered cold and soggy with the wrong topping and once again without the garlic sprinkle on the crust. Surprisingly though it was delivered on time for once with a fairly polite driver. Still won’t be ordering again.

Pizza was cold, half my order was missing when the driver dropped it off so they had to go back and get it

I’m disgusted that my pizza has not arrived until 20.25 after ordering it at 6.50. Trying to ring the branch for them not answer the phone then hang up on me when they do. The pizza is cold to the touch and it’s not fair spending this amount of money when the food is this late and cold on a day when it’s not typically busy. Along with the added bad service your employees have offered.

Ordered and still hasn't arrived after 2 hours, store won't even answer the phone

We’ve had numerous problems when ordering for delivery from this store. Missing pizzas, taking over 2 hours to arrive. Won’t be ordering from there again.

Have been waiting 3 hours for 2 pizzas. The branch will not answer the phone have called 10 times. Stuck waiting in on a Friday indefinitely for pizza that has not shown up. We have been charged and can't contact anyone for a refund! Shocking

If I could give this place a zero I would, ordering from here is a gamble every time. I’ve lost count the amount of times I ordered a milk chocolate cookie dough and was given something completely different but today was the worst of it all, ordered a bottle of water and it arrived opened and drank up to half.

So so bad. Ordered pizza, sides and dips. Pizza had the wrong base, several pieces of chicken missing from the side and the dips were all wrong. Delivered by Deliveroo, not very warm and all of the food had been sweating for ages in the box. Phoned for a refund, was offered a free pizza next time, like I'll ever be ordering from them again. Absolutely terrible, avoid.

Poor customer service, lied about delivery driver being outside the house when I was in my front garden and drink missing and driver was rude

Last 3 orders from this place have arrived over 1hr late and cold

All the food was stone cold so I had to get something else !!

Placed an order that was never delivered but still charged on my card, still waiting for a refund 2 days later. Pizza hut have 3 day policy to get back to you, staff in branch are rude and unhelpful. Never ordering from them again, the company have gone really downhill...

Avoid. After waiting nearly two hours for my delivery and calling up being told it’s on its way I then get a text to say it’s been cancelled. Waste of time.

WILL NEVER ORDER FROM HERE AGAIN ! Took an hr and 20 mins to arrive even though though it said 30-40mins delivery. I did ring the restaurant to find out where it was because the tracking service isn't working, really bad line and poor customer service ! When our food finally arrived we had to cut the pizza up ourselves. The pizza itself was dry, cold and over cooked! The potato wedges were sloppy and cold, cheese bites cold too ! The only positive was the delivery driver .. he was polite and did apologise.