Papa John's Pizza in Brighton and Hove

First to say we had great pizzas delivered and the Hove staff were excellent in sorting out my initial problem and instantly returned additional money charged from a website error/glitchWhen ordering online I put in the correct discount code but on payment on the card it had lost the discount code and basically charged me double . I phoned the store who cancelled the order immediately and I re - ordered this time all went through correctly. The pizzas were great and well done to the Hove staff for sorting this and for your personal customer service. However, when I checked with my credit card provider they stated that Papa Johns UK are on their to watch type list - as this happens frequently and I should report it to the Papa John head office. After finally contacting them they simply do not acknowledge / fail to grasp this has happened and its like hitting my head up against a brick wall - Very very poor head office - Very very good Hove store i will be back as soon as i do not have to use that website

ordered from this papa john's a while back, found hairs in both portions of our vegan potato tots, when ringing to complain it was suggested that they "must've been our hairs" as the man working was bald!! we argued this and they agreed to help us if we emailed a photo, we sent said photo to the given email address multiple times and found it did not exist. we phoned again and were spoken to rather rudely and as of now the issue has not been resolved in the slightest. Very disappointing - will not be ordering from here again and would recommend others to go elsewhere!

Delivery guy extremely sleazy. Kissed my partners hand and wouldn’t let go. Started phoning her mobile the next night had to ring police.

Waited over an hour for a cold pizza which was given back to the delivery person. I requested a paypal refund from the shop but 5 weeks & 5 phone calls later, I was still waiting. Agreed to accept another pizza instead of the refund. Was told 45 mins for delivery but when it came 1hr + 15 mins later, it was completely cold (again!). The sides that I paid for were also cold and the dip was missing. We really like Papa Johns but won't order from this shop again.

Very poor service, wrong order twice, Delivery’s are slow and food ends up cold. Staff are rude and don’t except complaints. To the point if you make a order! They speak good English! Make a complaint They don’t understand. This is a franchise pizza delivery takeaway. But I’ll never order from them again.

Came here tonight ordered a ‘the works’ and a double pepperoni with olives and pork. Sadly the pepperoni order was mixed up and I received the wrong pizza. The team was very helpful and quickly started on the redo and offered a free garlic pizza, mistakes always happen we are human, thank you so much. Delicious pizza love the thin pepperoni will be back Thanks to the lovely staff

Ordered a pizza garlic bread and wedges. Took over an hour and when it did come, it was cold. So I've had to cook it again. What's the point of a takeaway if I end up cooking it myself again. Lady on the phone wasn't helpful either. Just said I could have a free pizza next time. There won't be a next time.

So placed an order before the closing time. Recieved the regular confirmation notice an didn't think anything of it. 40 mins passed and failed to see any kind of update online. So I rang the store and immediately got an explanation from a member of staff saying that there was a problem with the system and that they couldn't process our order yet they seemed to be aware of the order? So I got the standard apology and a free pizza bit what was I supposed to do about feeding my pregnant wife? No phone call to explain the situation or an email or any other form of communication that we couldn't order. So when I asked if we could get an order I was told it was too late because you were closed. Quite frankly this is bad.

Amazing service , staff were really friendly , amazing pizza tasted nice , looked nice to , I will be ordering again !! New pizza is amazing !!

Pizza from Papa Johns is consistently good. This week however we only ordered one pizza (the Greek) & 2 sides - chicken poppers & cheesy jalapeño bites.Pizza was lovely but the portion of jalapeños was dismal. Tasted great, just didn’t get many of them & they didn’t look all that appetising.Still the best take out pizza though - in terms of size, value for money & quality.

Every time I order pizza here, I always get my money's worth because the pizza is quality, the right portion size, fantastic sides and arrives quite quickly. Would definitely recommend over Domino's any day!

I cant find the Preston Road, Brighton branch on here but I am sure they are all the same

The pizza was a half and half and was really good with 33% off but the corn was dreadful over cooked tasteless and awful colour. Still pizza is too expensive for what it is and can be dreadful if done without care. This was fine

Really nice pizza. Had 2 fabulous meals. Nice jalapenos. The pineapple on the tomato and cheese pizza was so yummy, would order again. Nice delivery guys too, so polite.

Regularly order from here and find the outlet great. Better quality than dominoes up the road. Staff friendly and quick with preparing. Must admit only errors I ever had is in home delivery as don't like the dip so now go in store and it's perfect every time. Would recommend this branch over others as each branch different..

The blandest pizza I've ever had. Not enough toppings, very stingy and over all just tasteless. No need to that bad especially at those prices. Won't try it again.