Pizza Hut Delivery in Three Rivers

Helped correct I mistake I had made in my order, without any issues.

Waited 2mins just to order when 5 other people were waiting

Great pizza and friendly staff 👌

Ordered a takeaway today was really disappointed the pizza base was undercooked and a little doughy. Very little sauce made it dry and some toppings were sparse, I choose 4 toppings and one was mushroom and it looked like about 3 wafer thin slices across the whole pizza. Won't ever be ordering pizza hut again

They don't bother to answer the phone. After 10 attempts, they finally picked up and left the phone off the hook. I gave up after 8 minutes. Useless.

I have given this place three maybe four chances as it’s the only place locally for Pizza Hut pizza. I can honestly say it’s been an awful experience each time. Yesterday l ordered and Received half the order. The manager refused to give the receipt to the delivery driver he also refused to send the missing pizza and food told me from what l could understand to contact Deliveroo. It was my sons birthday never ever again even when given the option to sort the discrepancy out the manager wasn’t interested just kept saying report. I Ended up cooking after spending £50 on two large pizzas and sides that never arrived. I doubt this shop will be open long never will l order ever again and there is no customer service at all.

The pizza was great but the urine stains on the man serving/ cooking weren’t impressive.

Very rude people at the desk!! I bought a veggie pizza for my son and daughter ( 2&5 years old) and then realised at home that they put chilli and was very spicy, At this point, I just thought that it was a simple mistake, so I called and someone told me to get back to get another one. However when I came back there was another guy that said that he is not going to change it, he just said that the veggie pizza are not supposed to be spicy and it was my problem if we don't want to eat it... very disgraceful and rude people.

The food was on time, hot, well presented and absolutely delicious. The mozzarella ball crust is incredible - so worth the extra money.

Tried to place an order online, the website said something was wrong and ask me to call. I called, the guy took 15 minutes to understand what I was saying, making long silent pauses. After that, I started gave my card number, then he start saying that my voice was cutting, and ask me to call again. I call again and he didn't pick up. I call one more time and he pick up pretending that he didn't remember who it was, and then he said was closing time and he can't take any orders. That was before 11 o'clock, but anyway I was trying order since 10:40, he probably make me hung up and call again to look like a new order. Suppose to be a nice dinner with my partner, and we ended up going to bed hungry. Amazing service, congrats. I'll never try again.

They stalled me in the phone for 15 minutes. Pretending not to be understanding just to say they were closed. Buch of unprofessional. Horrible. Disgusting.

Patronised this place via UberEats, and must say they are by far and away some of the worst people I’ve ever had the misfortune of dealing with. They accepted my order knowing full well they didn’t have items that I had asked for. When I asked for a refund they refused stating that as they’d offered me an alternative product, they’d done all they needed to do. The arrogance of the staff was scary and customer service was none existent as they put the phone down on me multiple times and tried to tell me that I didn’t know the law. They even called me stupid! Safe to say I will NEVER EVER use this eatery again. I am honestly surprised they are still in business.

Pizza had hardly any toppings garlic bread with cheese was almost cheeseless, Ham and Mushroom pizza had 3 mushroom slices in total. Stick with farmhouse I think.

Very bad customer service and also pizza quality is very bad.

My favourite “Garlic Bread and Cheese” is non-existent on the Delivery Menu and the “Cheesy Garlic Tear & Share” is not for me nor makes a good substitute.🤢 How disappointing! 😭

£13 for a small pizza, are you mad?

Ordered via deliveroo, spent £35 and didnt get my order!

Very Bad Customer Service, Staff are very rude. Not given proper explanations. They didn’t give time to decide our orders.

We ordered pizzas for a big birthday party. Thoughtful staff, excellent service and delicious pizzas.

Quick and easy to order at a specific time and they bring the PIZZAS to the car as there's not a lot of sage parking

Speedy service and lovely guys at the front desk!!! Really helpful and friendly for a collection order and pizza was delicious

First time in the shop today for lunch : Large pizza and two sides less than £18.. I thought was good value.. Friendly server. Thanks

Very friendly staff quick service

Ordered from here several times. Delivery generally takes a little longer than anticipated so we opted to collect our pizzas instead. Haven't had any mistakes, however on one too many occasions the pizzas were extremely undercooked. Not a major problem for us as we just threw them in the oven, but for others it definitely would be a game breaker as undercooked pizza fills you up in the wrong way and results in... stomach problems. it would be a lot better if they left them in for a little longer.

Disgusting pizza, no cheese on any of my 3 pizzas, £50 WASTE. Couldn't even get the other ingredients on the pizza either, basically a tomato base with a few cheese strands and burnt all over. This hut is a disgrace to the brand, a cheap owner with more care for profit than making decent food. Embarrassing pizza I may even drive over to get a refund. Cheapskate manager this place will run to the ground. Terrible, nobody give this guy any more profit, useless franchise purchaser.

Great pizza, always delivered hot but obviously will depend on your distance

My pizza was delivered very quickly - very rushed. The pizza was undercooked, the cheese was extremely sloppy and arrived displaced in a big mess. It was like a sea of cheese with no likeness to an actual pizza. Unfortunately for him - the man who answered the phone said he personally cooked the pizza and delivered it, he admitted this was his best effort and by his own admission ‘it could not have possibly been any better’. Honestly, what a shambles Croxley Green

Only sent half my order? Then no one answers the phone to explain why or issue a refund.

I went for a collection this evening. I called 15 minutes in advance and ordered 2 large pizzas (1 was stuffed crust). When I arrived they were just leaving the oven. Hot, fresh, and on time. Very satisfied customer. Thanks guys!

Oily pizza,asked no ketchup they put extra on,bloke came out with his cigarette in the mouth,no hi no bye

God bless this Pizza Hut and the staff working there! Exceptional service, went in 5min before closing time and expected that they wouldn't take my order anymore. Instead I got the best Customer Service I have ever experienced in any Fast Food place. Pizza hot and delicious as always, Cookies and Ice Cream are also great!

Food always comes on time and piping hot. The service is great and we’ve never had any issues with the food or the delivery. Excellent customer service from placing the call to the delivery guy.

Best customer service. Always fast delivery and the guy on the phone was amazing when we thought we made a mistake on our order. Went above and beyond for us

Order from here regularly - quick delivery every time! Kudos to the manager (Sunny)

STAFF IS VERY POLITE AND HARDWORKING

We ordered some pizza, we got it all in time, who delivered was very polite, highly recommended

Food was nice and hot when deliverd, The guy was really nice as well also love that they have a bot that ads discounts to your orders its really nice to see that

Love Pizza Hut, but out of all the times I have ordered from this branch 80% of the times my order will be delivered incorrectly.

Been ordering now for around 2 years from this hut, food never dissapoints. If something is out of stock, i get a more than suitable replacement worth more. Havent ordered in a while due to covid-19, but second order today and they respected my loyalty with free chicken strips. I cannot praise the guys at this hut any more. Top service, top food, top guys 👍🏻

The driver did not come up to my flat door, asking me to go down and meet him at the building entrance. Since my building has two entrances, I went to the wrong one, taking 2 minutes more to meet up the driver. When I got at the right entrance the pizza box was laying down on the floor while the guy was ringing my flat's bell again. Although the fact that he did not come over is a bit annoying this wouldn't be an issue if he hasn't placed my food on the ground. This is completely unhealthy and disrespectful.  After all, the pizza was completely cold.

Must be a new manager in, food was hot, service was excellent. Forgot my bottle of drink, driver sent out straight away with free cookie dough!! Thanks ! Xx

Initially had the wrong size pizza delivered, really quickly sorted by Pizza Hut and they sent free ice cream too :-) really appreciate this service especially on such a busy night.

Had an estimated delivery time of 75-85 minutes and was called to be told that they are busy and doing what they can which was fine. It’s has now been 110 minutes and no show of our food yet. Apparently no one in the shop can answer the phone either after calling multiple times! Not impressed.

Great pizza, fresh and hot! Friendly staff!

Contrary to some of the reviews here, I bought a £5 veggie supreme tonight after a semi-drunk night out. Guys at till were polite, and because it was closing shortly, gave me a large on the house. Will go back.

Pizzas good but sometimes comes cold, need to stop getting lost on delivery though.

Horrible experience and worst customer service. Margarita pizza was burnt and the lady was arguing over that.

Absolutely disgusting.. ordered pizzas at 16:30pm for a time delivery at 19:30pm but they arrived at 19:50pm. The pizza's was stone cold.. rather disappointing.. I would not order again from this place.

They got my complete order wrong was spoken to so rudely I ask for my money back had to contact pizza hut customer service to get my money back it took 3 WEEKS the lady I spoke to needs training in manners I know mistakes happen this could have been sorted so much quicker customer service were also a joke

Ordered 2 pizzas at 5.45pm. Gave the lady my number and full contact details along with directions to my home to make it easier for the driver. Called her at 6.15pm and she said she did not take my number down and so the driver could not call me and had returned back to the branch. I explained I have ordered from there 10 plus times. Then she asked me if they should just send the driver as the pizzas not that cold or to make a fresh order. WHAT A JOKE? Such poor service and standards from a long established brand name.

Ordered a pizza and it took over 2 hours to arrive, when the driver finally came he was missing an item. He came back another 1.5 hours later for that missing item. I asked if it can be free or to bring a second item. He said he would ask manager but then ultimately said no. Then head office called me and offered to give me a voucher for my troubles, ok, so I got the voucher code. I tried to redeem the code a week later but had a difficult time because of the poor customer service and communication with the restaurant. Finally, I realised that the voucher discount wasn't a discount and it was just their regular promotions. Thanks!

Service and food was horrible! Ordered the pizzas, it came with no sauces, was cut unevenly and came cold. We ordered a choco chip cookie and they gave us a raspberry with white chocolate cookie. When we rang them back for the refund on the cookie, the man rudely hung up on us but we rung back again and they came back to collect and refund us. The garlic had no crisp and was soggy. No one was happy with the food and we won't be back

Food quality was disgustingly poor, cheap ingredients does not taste like pizza hut, food was cold, order was wrong and when we called to complain and ask for a refund we were hung up on initially and had to call again!!! Do yourself a favour and do not order from here

Ordered a simple pepperoni pizza with cheese bite crust, when it arrived there was almost every ingredient available on the pizza so we sent it back. 2nd time round they brought the pizza and it was wrong AGAIN.. awaiting 3rd visit, lets hope its correct this time. ive only lost half a stone since i ordered. Disgraceful.

Order came more than an hour late. They refused to acknowledge and wouldnt give us a hot pizza without taking back the other pizza (would have had to wait another hour), smh...

Soggy, too much tomato base and cold when arrived. Not even cooked properly. Won't be ordering again !!!

The manager of pizza hut is very helpful and solve any issue quickly as I highly recommend it

Nearly let us down on kids party last year saying no drivers, good manager sorted it. Just ordered for Party this year so fingers crossed. Good guy on the phone. Order regularly, not normally any issues

Get Pizza from here quite about once a month and has always been, great service and great food, thanks

Just the worst. Ordered a pizza, it never even made it to my door. Driver got lost twice, had to call me for directions. After an hour and a half of waiting I gave up. AVOID.

I placed an order at 7.10pm. I received a call at 7.20pm telling me that due to lack of drivers my pizza will not be delivered till 8pm. With the offer of a free side I excepted however, the pizza was delivered COLD!!!! not even slightly warm. the free side was a portion of garlic bread which not only was cold but look like it was left from yesterday. Thanks Pizza Hut for a waste of a delivery.

To expensive. Not great pizzas either. Amazes me people use them!

You must know there arte two types of pizza hut. Deliveries and normal, this the delivery onea and pizzas here are specially good!!

Nice pizza but can be expensive

Got our order wrong and accused us of ordering the wrong thing! Also forgot our garlic bread!

Was great pizza and was the manger he was so paction explain to me all the menu

Poor telephone answering skills you would never think that pizza hut infact delivered pizza's Complete lack of knowledge on the local area didnt know where my street was did advise to use google maps but no common sense. In the end i gave up trying to order with them and gone to farmhouse pizza much more efficient when comes to processing a telephone order

Don't bother, service is non existent.