Pizza Hut Delivery in South Gloucestershire

Missing item from delivery. Called the hut and was told it would be sent straight out. It never arrived and now I’m having to spend more time trying to get my money back! Phone lines constantly engaged. Have had to email customer services. Wish I had stayed with Domino’s now. Never had an issue with them.

l ordered a 9" pizza but only got 1/2 sandwiched together in 2 pieces

Didn’t receive my drink with my order

Great Pizza, great staff and fast delivery.

Ordered cheesy garlic bread but came without cheese. Otherwise the food was good and great for the price

Rubbish service. Rude drivers. Order turned up half an hour late and cold pizza!?? Unbelievable service. I would give nil stars if I could. DON'T ORDER FROM HERE IF YOU CAN HELP IT!!!

£30 for 2 pizzas, Bearley any cheese and counted 7 pieces of pepperoni on both pizzas combined, what a joke

missing the garlic bread from deal

Very good service big car park very convenient

Always prompt and friendly service. Recommended

Placed my order with carlene. I’m really fussy and she made my pizza to my specification. It was perfect. I will definitely be ordering again. My new favourite takeaway.

Carlene was so lovely, she always checks to ensure my dietary needs are met when I come to collect the pizza and is always so friendly every time I’ve come. Pizza was great too and really nice plant based cheese which doesn’t happen often. Thank you :)

pizzas were not cut. the food was very cold. hardly threw the majority away. Unhappy for the first time with our Pizza Hut Order.

Carlene was so helpful today. So kind and respectful and very polite Would go back again she was amazing

Amazing service went and ordered pizza for the kids never expected to be greeted by such a funny and helpful staff carlene went above and beyond to help with very picky kids

Carlene service was really good couldn't fault

Lady that served me suggested a my box which was delicious cooked to perfection. Plus she on her own in store rushed off her feet and still had time to give me a smile and chat

Carlene has amazing customer service even suggested the roll cookie. Which is now my favourite of all desserts and will be back for her and cookie

Good pizza good topping very generous better than dominoes pizza

great value for money,friendly staff always cooked to perfection highly recommended

I was given the wrong drink and I asked for no garlic on the pizza crust but when it arrived it had garlic on

Very good service and good value Very nice tasting would come back again Very easy conviant Carline is very good at job!!

Coming here quite often, food is always great and staff is always helpful and friendly. One of the best pizzahut branch.

Been coming here for ages.. always great service, people and food! Just bring back black olives for the pizzas!

The pizza was so delicious to my family and the staff was extra ordinary.

Great Service, Yummy Pizza's Thank You Pizza Hut.

I’m been using the Bradley stoke Pizza Hut for many years and always had top notch pizzas and service and the boss is very nice to deal with

Great place for quick pizza. Good taste, fast delivery and easy to locate the place 🍕!

Zohaib and carlen very good customer service producing the best pizzas in Bradley stoke region

Amazing service, super friendly. Definitely recommend.

The service was really good it was brilliant

As we were very indecisive the Lady on serving knew all the answers to our questions, and guided us to help us get to what we needed to order! She was brilliant! Thank you

Driver didn't show up at all. Called restaurant and they said the driver left a long time ago but they couldn't contact him. They refused to send out a replacement order saying to contact Just Eat instead.

Value for money and friendly staff

LOW VALUE FOR MONEY. £20 quid for a pizza that tastes worse than a Tesco pizza base and some topping.

Great delivery driver - thank you 😃

Really good Pizza, perfectly cooked with a crispy base too ◔⁠‿⁠◔ . Thank You Pizza Hut Team & Thank You Delivery Driver Too.

Waited for over an hour - turned up cold

Disgusting food and not even cooked properly

Food was out for delivery for 20 minutes. We live 4 minutes from restaurant. Wedges had started to get cold

Pizza boxes soaked. Failed to deliver the order, missing 500ml of Pepsi and the ice cream was completely melted

Gave me the wrong pizza 🍕 very disappointed, undercooked potato wedges..

Didn’t even receive the food how can company easily take my money and not deliver the things I need abysmal service and still hungry ironically I decided to use just eat due to a discount code and now I’m left with less money and the same amount of food, the shop aired my calls and when I called in on another number they answered the phone actually poor customer service

Bit confused why the delivery driver didn't just knock the door, he stood at the end of the drive and all we could hear was "hello" luckily the window was open. Not complaining, just thought it was funny lol

Had an issue with order, resolved asap, very good service.

Fast service and food always hot

That was one of my Best Pizzas ever, that I have had from yourselves in a very very very long time, it was cooked to Perfection & with a nice Crispy Base too. Keep it up guys & Thank You all so much ◔⁠‿⁠◔ .

Food was so average for the price you pay

Visiting friends in Bethnal Green, I popped into Pizza Hut on Cambridge Heath Road. Order was quick, hot and super great service. The pizza was delicious! Highly recommended ⭐️⭐️⭐️⭐️⭐️

Very quick delivery time and a friendly driver

Delivery guy was so nice and lovely. Thank you so much

Terrible customer services I was waiting for ages For someone to come to the counter so I rang their Phone number and eventually somebody came to take my order, then they left my Pizza on the conveyor belt getting cold till I had to call out for somebody to box my pizza and give it to me. I won’t be going there again.

Wrong order and missing ice cream

Deliveroo messed up the order, but the store fix it without any hassle

Pizza was ok (v small) and 2 hours 10 minutes to arrive. If the resturant is that busy they need to say so you can cancel. No communication at all until I asked after 1.5 hours. Then not able to refund when time was adjusted for a further mins. I would not order again due to these issues.

I always find the pizza is great from here, timings can be a bit variable so recommend ordering ahead.

Unfortunately the order was incomplete (cheese triangles missing).

It was so nice when It got to me

order arrived an hour late with 2 of the items ordered missing

No notification that the food had been delivered (simply dropped at the reception with no call, which is difficult when you work at an office complex), and the request to have dietary requirement boxes marked clearly was ignored (caused a bit of mayhem for those with intolerances)

Perfect pizza and sides. Love it

Food was cold and stuck to the top of my box

Food was stone cold when it arrived.

Thanks guys. Everything was perfect

Was not very impressed with my order today. I understand that I ordered through Deliveroo, but they gave me the wrong order, giving me a smaller portion than I ordered. The manager Zohaiv Hassan told me that there was nothing he could do. He wouldn't give me my money back, he wouldn't make the effort to contact deliveroo or offer to send the food to me. Instead he asked me to drive over to him (kinda of defeats the point of ordering delivery) to pick up the missing portion. I don't care that I got less food, I care at the lack of customer care, essentially making me feel like it is my fault and the fact he wouldn't give me my money back, money that he says goes to deliveroo and not to them...sure. P.S. ordered wedges and they were only half cooked.

Failed to deliver basically starving hungry won’t use again

Aweful service ordered at 10:45 with estimated delivery at 11:05, hadn't arrived arrival time kept being pushed back and back, 11:30 called and they said a driver had taken it and probably eaten it, advised us they would re make it, explained we weren't happy no real care given or refund offered said go through deliveroo, asked if they could send us confirmation when new order left store said yes and then didn't bother, got to 11:50 and finally received food, deliveroo only offered £10 refund for a £35 meal. Boyfriends birthday was ruined as we waited in a hotel corridor to get signal for over an hour and a half! Then when it arrived there was a hair in his pizza!!

Ordered pizza at 7:00 pm. Not Been delivered by 8:00 o’clock - called the branch, said on the way. Waited until 9:00 clock - still not delivered, advised to call the customer service for full refund and they will deliver by 9:30. A week on they didn’t refund the money (they lied) when enquiring with the customer service they said - no full refund as we accepted the pizza at 9:30! Felt deceived as thought they were trying to make a customer happy, i feel now deceived and feeling that I shouldn’t trust their promise of refund! Never ever order again from Pizza Hut! So unreliable!

Pizza was a bit under cooked and they forgot to bring one item.

The garlic bread was cold The pizza toppings were wrong onions instead of bacon and stuffing so couldn’t eat it Will never order from there again

It's been 2 and a half hours and the food still hasn't arrived

The cookie dough arrived on time, however it was missing the vanilla ice cream that it was supposed to come with sadly and was a very small portion.

Slow service, cashier / server does not know how to add extras or where they are found on the pad. Just ordered pizza without extras. Really disappointed. This is due to poor training 😕

Really fast. Really delicious. Much better service than Dominos, who since they are now a franchise, have totally deteriorated. Pizza hut are the new pizza King.

Review for collection order. Pizza just out of the oven, sides all perfectly cooked. Tasted very fresh and far better than average Pizza Hut. Friendly reception and fast order collection. Very impressed with this. Pizza Hut can be hit and miss, this order was a hit.

One pizza was delicious but the dough was uneven! One side 3x thicker than the other one. Nachos were pathetic.

My family have been ordering pizza from here once a week since the first lockdown, as a treat. We order online and almost always get exactly what we've ordered. Any issues have been dealt with quickly and efficiently. Our pizza arrives quickly and the delivery drivers are friendly. The quality is the same as in the restaurants. Well done and thank you for helping us get through the lockdowns.

Wanted to change a order I accidentally made on the website and for some reason no one's answering the phone...poor

On time, hot and tasty, would order again

Worst pizza I’ve had in a long time. Pizza was dripping and soggy like bread that was dunked in water. Poor effort and a disgrace from whoever quality checked before letting it go out for delivery. Fix up.

Collected a takeaway pizza deal and it was just as ordered. If you want it hot suggest you arrive early and eat in the car park rather than drive home first.

Amazing service, stop here a few times over the winter period while out gritting the roads, go in order, staff are really friendly and it's always been ready within 15 minutes and they brought it to van when it was ready. Thanks guys, keep up the good work 👍

Absolutely teribble, shocked to had that experience with that. Nothing dip on side. Inexperienced staff, pizza slice is horrible. Uncooked with loads of tomato base and too much cheese top of them. Shocked

Order not arrived. Appalling service complaint going in to just eat.

There was a mix up with our order but the delivery driver Colston was super helpful and apologetic, very grateful for his patience and understanding. The pizza was delish too! :)

Unable to fulfill our order after we had paid, didn't offer refund/alternative for the difference. Order was only luke warm. Order was also missing other items such as bottled drinks and ice cream. Will avoid in future.

Les he dado algunas oportunidades para mejorar sus fallas anteriores, pero parecen decididos a ser una decepción constante y constante. No cumplir en absoluto es bastante malo. Llegar tarde, con una bolsa prometedora y luego abrirla frente a ti solo para exclamar "¡oh! Se olvidaron de ponerla en la bolsa", es bastante cretino. Otras veces incluyen la cancelación de pedidos porque no tienen conductores de entrega. Más engañarme por darles demasiadas oportunidades.

Too bad, I went to collect at UBER EATS but the signal point is 1.3 miles before Pizza Hut. When i open the map to navigate i have to return to 1.3 mile signal pointe to start the journey. Thank you.

Ordered at 8.30pm and by 10pm it still hadn’t arrived. We gave them benefit of the doubt due to covid and less staff but it was an hour and a half. Contacted and were told it had been ‘delivered’ despite no one ringing the doorbell. The guy on the phone said he couldn’t get hold of the driver so he offered to remake the order...only he had no drivers. Which is not much help. Asked for a refund and given a number to call. Called that and referred to the website. Went there and referred back to the store. Was begrudgingly given a refund. Ordered from domino’s and it took 20 mins between ordering and delivery. Lesson learned I guess! Avoid!!!!

2 hours waiting for a delivery that never happened. Very Bad costumer support.

Pizza Hut es un poco caro y esto debe ser una delicia, las pizzas toman tiempo para cocinar y no hay dónde sentarse para esperar, ya que generalmente se sientan en el automóvil

Ordered a pizza which did not turn up from Bradley stoke Pizza Hut, have contacted the shop the next day to find out what has happened the and was told to contact customer service who I’ve rung multiple times with no answer. Still haven’t got my money back or been told what has happened, disgusting service.

Ordered two large pizzas , cost nearly £30 . Got the toppings for two very small pizzas just in the middle and loads of bread . Disgusting.

Really good,nice staff food on time, suggested deal's didn't know were available,would recommend

Lied about attempting a delivery to my hotel which is less than a mile down the road even had the audacity to say reception said I'm not staying there. I asked reception and they said no delivery was attempted. I placed the order before 3pm for 5pm delivery. I called at 5:30 to find out where my order was and j was told it had been returned by the driver as he couldn't find me. He then told me I had to drive to the store as there was too much traffic for his driver to redeliver. It would take another hour for my delivery. At this point the order was already 40 minutes late. My number was clearly on the order. I had no missed calls. When I asked for a cancellation the manager lied that it was not possible in store and that I have to call customer services. I called him up on his lie saying the card payment system should always have a supervisor override for refunds. I had to drive to the store to get my card payment refunded. It took me 8 minutes to get there. I attached a photo of my odometer (on the same road that it would have taken his driver an hour) THIS DEFEATS THE WHOLE PURPOSE OF ORDERING FOOD TO BE DELIVERED! OH, AND HE REFUSED TO GIVE ME A TILL RECEIPT. ALL HE GAVE ME WAS THE CARD RECEIPT! WORST EXPERIENCE EVER.

Gave me incorrect order. Management were rude, lie to my face and argued that they were correct despite clear evidence from the Pizza Hut website showing that they were wrong. The manager actually claimed that their website is irrelevant to them, despite the order being made on.. the website. Thankfully, Pizza Hut customer support number identified the wrong doings and agreed with me (because I had literal proof) and are now trying to correct this.

There are no words.... Would not feed to my hound 😵

Pedido una vez antes, fue realmente bueno. Pedimos en línea anoche y fue una decepción. En primer lugar, avisé que la orden no se había cumplido. Telefoneé a la tienda y el tipo aconsejó todo bien. Inicial en línea y por teléfono dijo que estaría con nosotros dentro de 20/30 minutos. . . . . . y una hora después llamé por teléfono y el tipo estaba a 5 minutos de distancia, luego perdí una llamada, llamé directamente sin respuesta. Intenté e intenté llamar por teléfono a la tienda para decirle que honestamente está a 5 minutos, 10 minutos como máximo. . . . esto continuó por otra hora. El tipo dijo que el conductor te llamó por teléfono porque no podía encontrarte, así que está de regreso con tu comida y saldré porque sé dónde estás. . . . Promesa de 10 minutos. . . . . no, otros 40 minutos hasta que llegó nuestra comida, tuve que guiar al conductor que sabía de dónde estábamos a una milla de distancia hasta nuestra puerta. La comida se recalentó, comimos un poco pero el resto se agotó, brillante desperdiciado cerca de 40. ¡Y para ser sincero, los que comieron pollo han tenido malestar estomacal! No molestar

ordered food online to be delivered at 5pm to arrive around 6pm, waited an hour and a half and calling twice to be told that a fresh one would be sent out to me... literally waited another hour to be told its still on its way to me, to then wait another 40 minutes and not be able to get through to anyone in the branch, paid for food that was then never delivered and could not speak to anyone at the branch or get a refund. briliant.

Rather tasty, yet doesn’t worth the price. Incompetent staff.