Pizza Hut Delivery in Runnymede

Delivery lady was lovely but that's where the good experience ended. Always ordered from dominoes or papa johns but the kids wanted to try Pizza hut. The food was nearly inedible, under cooked and tasted awful.....more grease than I have ever seen on a pizza. Wont order from here again. Dominoes and papa johns beat this rubbish everyday. Actually felt disgusting after the couple slices I did eat. AVOID

We wanted to order pizza and pay with one4all vouchers but they don’t accept it despite Pizza Hut being listed on their website. Since the voucher wasn’t accepted we wanted to pay cash but this form of payment is not accepted either. We decided to go to Nandos instead.

Pizza very good quality delivery driver very good a very nice man very much enjoyed the meal

I read the reviews and disagree!!! And the pizza is great and the delivery! All very tasty!

I've lived in many different areas of the country and ordered from different Pizza Hut branches over the years. But Pizza Hut Addlestone has the best pizza ever! Top quality every time. I just had to leave a review!

Worst pizza ever undercooked and when the resent the order after I called. It was undercooked again should have never ordered and stuck with papa’s

not enough cheese on pizza, late delivery driver!

Sad. They have removed vegan options and only have 1 option to choose

The order is not fulfilled! No refunds will be given!

19.07.23 Each time i have ordered Joseph has provided me with fabulous service, he knows his customers and what they like! Great tasting pizzas, made by excellent chefs. The best Pizza Hut in Surrey. I order here all of the time.

Used to order here all the time, but the service has got worse and worse. From undercooked pizzas, to things missing from the order, to rude delivery drivers, to squashed boxes with the contents looking like undercooked, sloppy roadkill. Have avoided for the last few months, been going with Gogo's and they haven't let me down once.

Delivery guy was great - friendly and polite, and the food was hot! Great choice of pizza 🍕

Big thank you to the lady on the phone. Very considerate and customer focused. Sorting out Deliveroo`s mess. Ordering directly next time.

I don’t know why but Pizza Hut Addlestone always make great pizzas But tonight i think it was possibly the best one I’ve had out of there Absolutely lovely

One of the best deliveries around! Ordered a large pizza and had by far the quickest delivery driver with glasses on a moped deliver to me. I was amazed, it still was hot like it was out the oven a few seconds ago!!! Would recommend that delivery driver all the time!

Today I had a "large" triple pepperoni, it wasn't large and it was as greasy as hell and tested awful. My first and last visit to that place.

Unbelievable service tonight, I ordered online received someone else's order with their receipt, name, address, phone number all there, which means they have my details too, I called up complained and was told they would re make my order and send it again an hour later I called up to find up how long it would be as at this point I'd been waiting two hours for my order, to be told they haven't even remade it and have no idea what I'm talking about then I was asked if I wanted them to make the order and send it?! Dude I know I can't get you to refund me because this store makes you request it online which doesn't even get refunded when you do of course I want the food, I don't care what the kids say I'm never ordering from there again it's a shambles always something that goes wrong almost every time.

Addlestone Pizza Hut left a pile of boxes outside my house last night, rather strange I didn't order anything and I wasn't there, I would have thought the lack of response to the door bell and the house being in complete darkness may have been a hint to the delivery man that something was wrong, so some poor person is without their pizzas, paid for same, and is now probably fighting with Pizza Hut who swear they delivered it. To those who think wow that's free pizza, not when it is absolutely covered in ants!! Ewww!!! So I am giving it one star on behalf of the poor people who didn't get their dinner last night.

Terrible experience tonight!!!! For the first time in years of eating PizzaHut I finally managed to have a bad experience. Pizza was Dead COLD, like out of the fridge! Missing items on the order… oh well! Do not order nearly to end of shift (I want to believe that was the problem)!

Ordered pizza 1 hour and half ago but the pizza never made it on time…tried calling the store who said should be with us in 5 minutes which never did, my bad I dint seen the reviews before ordering

Excellent customer service and brilliant food to

Useless. Placed an online order, waited 40 minutes, checked and apparently 'order delivered'.. but no pizza. Rang them and was told it was on its way... 20 minutes later, still no pizza. Rang again and 'oh something went wrong, we'll remake it for you straight away' - waited another 40 minutes - rang back 'oh there's a problem with your order, I haven't been able to print it out and send it to the kitchen...' Nice of you to tell me. Can I get a refund? No you have to go through the website. Terrible service, will never be ordering from them again.

Awful pizzas all grease and fat on them , been on the toilet all night.

Nice guys but they shorten me by a 1,5L pepsi max. It is not really good idea because I won't order from this department in Addlestone.

I ordered a meal for two at 8:30pm with uber eats and ended up with a wrong order at 9pm but recieved the correct receipt of what I originally ordered. I had contacted pizza hut addlestone again and they said that they will deliver me my original order to my house that’ll have to be waited up to an hour. It has been more than an hour and there had been no update whatsoever. The wrong order did not make me satisfied at all.

I want to bring something to your attention I was in my garden the other day when I seen a car pull up I thought nothing of it until I seen the driver get out of car wearing a pizza hut hat he walked to rear of car and 2 younger men approached him and to my shock I seen the driver hand something to one of the guys which certainly was not a pizza and in return I seen cash exchanged I have reported this to the police I hope use take this matter seriously and hope to hear back from.you promptly. I could not get reg but was a stocky guy driving an audi a3. I see car regularly so would be happy too forward reg when I see next

For evey reson you could imagine

Poor service, ordered my pizza got told it be 30min waited 1hours and 45

Food Was 2 hours . Phone them up and they said 'is on is way' and Hang up. No apologised just rude Customer Care. On delivering the guy said "I dont feel well Today"

Pizza turned up an hour and a half late. Manager of the shop lied over the phone on two occasions. When asked if I could cancel the order. I was told that they could cancel the order but NOT refund me. As mentioned by someone here, no apology was given, just was told I would get it soon.

I placed an order, called an hour later to see where my food is and an automated answer machine says closed!? If that's the case, why accept my order and send me an email to say it will be delivered soon??? Checked again online and says open.

The delivery driver “couldn’t find our address”

made a LARGE ORDER for staff at work on last day waited 1.5 hours for 6 pizzas that never turned up very disappointing have to go down there now to see what was happening

1 star is even too much...Rude, bad pizza, late and delivery guy had no change.

Ordered pizza at 5pm, arrival time 6pm. By 6.45 no show on the pizza so i called. No apology, at first they suggested it wasn’t even ordered then said it was on its way. When asked if it would be cold he said no it will be piping hot. At 7pm still no pizza so I phoned back and they said the driver couldn’t find the house so she came back to the shop and they would send another. By 8.15 still no pizza so we ordered from a local pizza shop - Dominic’s. That pizza arrived in 25 minutes and then at 8.45 the Pizza Hut driver phoned to ask where my house was even though we had given plenty of instructions. Told her I no longer wanted the pizza as it was nearly 4 hours after ordering and she hung up on me. Terrible customer service, horrendous management. Avoid

Ordered on saturday night .. pizza was burnt this is the 2nd time these people have given us burnt pizza ... i wont be using them again.

Waited 40 minutes for a pizza on a Tuesday! When we rang the staff member on the other end of the phone didn't care, not even an apology! When our deliver it did arrive, it was overcooked, dry and tasteless. I will never go here again!!

30 minutes late, 1 hr and 20 minutes it took to make some cookies and bring a tub of ice cream, when they turnt up, no ice cream was there and cookies were stone cold, not a happy person!

Really poor customer service, cold pizzas, and terrible management. Not worth the bother.

Ordered a few pizzas this evening, very hard bases, cold and seemed like they had been re heated in the oven. Called the branch, not to get money back or a replacement because the deal I got was quite cheap and not worth the agro, woman answered claiming to be the manager and instantly got on the defensive, didn't offer any resolution and didn't seem to be accepting that my order was terrible, just seemed adamant that I was wrong and the pizza was fine. Terrible service ended up just putting the phone down as was clearly getting nowhere. Will never order from there again, terrible service, manager didn't listen, terrible quality pizza.

Speedy service, great food and friendly staff.

It was herendous service over the phone. The women wasn't polite and very aburupt with her words , I soon hope she is fired ! This is going to somewhere not to be named #addlestonepizzahut 17/06/17

Never seem to get a pizza that isn't burnt! then I get a phone call saying they can't find me... I lived on the same road as the damn shop!

Ordered delivery 2 weeks ago and were told delivery would be 40 minutes; pizzas arrived cold and 70 minutes late. We complained and were promised a discount on next order. Tried to order last week and we were refused discount; we were told by the employee that there were no records with our account; weren't entited a discount and the lady that had dealt with us had left......strange that he had that detail and not our account details!!! Asked to speak to the Manager and we were told that there was no Manager on site. So we didn't place an order and decided to go with a competitor. We tested the waters today and ordered again, for our sins, and were told that we DID have a £10 discount on our account, so happily placed an order with, I must admit a helpful , friendly lady, who also said that the order would take 40 minutes. Food still hadn't turned up after an hour and a half; we rang to chase up only to be told they were too busy, the Assistant Manager hung up the phone while I was still taliking! The food eventually arrived 10 minutes later after the call, stone cold again. ... Will never order from here again........Thankfully we are moving do a different district! Didn't want to put one star but had to, to report the review! However, I managed to speak to the ACTUAL Manager in the end, Kinga, who has only been in the position for one week, and yes I did give her grief and told her that she needs to re-train or re-staff her employees! Straightaway she refunded us the whole meal as we decided to order from elsewhere. I wish her all the best with her new, challenging role! I would advise future customers to speak to the Manager (not Assistant Manager) when ordering from the Addlestone Branch.

Every time I order they mess up, the latest being sending me a cold burnt pizza. Won't ever be using them again. Suggest people use an alternative if you want a half decent pizza.

Terrible service. Ordered a pan base, got Italian. Pizza was cold and took around an hour for delivery. Tried to call in but was put on hold for 15 minutes before giving up. My gf decided to drive to the shop, as she hates Italian, but found the door locked (at around 2pm on Sunday). She knocked for a few minutes and was apparently greeted by a single member of staff who was very aggressive and made no attempt to apologise. His excuse was; "what do you want me to do, I'm on my own here, I don't have a secretary to answer the phone. I'll make you another pizza if you go away". Extremely poor, NEVER order from Addlestone Pizza Hut. The staff are a disgrace.

Ordered a pizza deal one margarita and t one with chicken and it was horrible....the pizza was over loaded with cheese and could not taste anything but cheese when complained the manager did not even know how to talk to the customers....really bad service will be never using them again!!!!

Lovely place and foods always just right. Was served by a really nice staff member called Prince who made me laugh and just made it a nice experience. If you ever read this Prince, you sir, are a lad!