Based on 113 opinions finded in 2 websites
Based on 113 opinions finded in 2 websites
Nº 245 in 308 in Mole Valley
Opinions
Food took over an hour to arrive, delivery was supposed to be within 30 minutes according the their app. Food arrived stone cold and was like cardboard. They refused a refund and said they would deliver the order again but why would we wait another hour for it to be delivered cold again. Will never us again.
Louise . 2024-11-16
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Never get the order right on deliveries ever my order every time will come wrong
Ironspider . 2024-10-24
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Ordered a £35 deal from here, Ali served me at the counter very polite easy to speak to and gave me an extra dip. Been using this place since i moved here lovely food
Rex . 2024-10-21
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The customer service is excellent and we were very welcome in the store. Best pizza hot and fresh
Naila Smith . 2024-10-07
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Best pizza, best customer service. Very quick service
Straw Berry . 2024-10-07
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Pizza was very delicious. We would love to come back again
Sachi Nakali . 2024-10-07
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It was a very tasty, reasonably priced pizza. Surprisingly and seriously delicious. We had chicken, sweetcorn, peppers on a large base, absolutely yummy. 10/10 It's a takeaway only place so atmosphere isn't relevant here. We'd definitely go back. Thank you.
Joshua Gill . 2024-07-30
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Ordered online, food was made quickly and tasted delicious! The man who served me was very polite and likeable. It was the first time I've ordered from there but I will definitely be ordering again.
Benjamin Howarth . 2024-07-10
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Behaviour of staff is more bad than food
Daljit Singh . 2024-06-29
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Personally the BossMan is smashing. But understaffed and its not his his fault. Someone should give him a medal
- . 2024-06-07
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Pizza Hut Leatherhead's takeaway service is top-notch! Ordering online was simple, and the staff had my order ready in no time. The pizzas were hot, fresh, and packed with flavor. Perfect for a convenient and tasty meal on the go!
Yaswanth Varma . 2024-03-23
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Absolute rubbish! Been waiting more than half and hour for the food (never arrived and won’t arrive.) I just called them and the guy there said they don’t have drivers and still my money been taken. I am really disappointed with this place. Never again.
Ivan Munoz . 2024-03-01
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There isn’t an option on this app to point out that it was more than an hour late. Apparently there’s a different system which meant they didn’t get my order until after an hour had already passed. I asked for a refund… denied! Absolutely outrageous. Pizza was okay, not worth the wait.
James . 2024-02-08
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Ordered food, didn't show up waited 1.5 hours. I called to check and they said they are busy, sighed down the phone, extremely rude and cut the line!! Shocking never experience customer service like this! (from a fellow catering worker).
Grace Nash . 2024-02-03
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Excellent Service !!! Pizza - Best Quality !
Janusz . 2024-01-31
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Thanks for the great food, service is amazing and would highly recommend this place.
Jerrie Tan . 2023-10-06
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Super polite staff. Excellent service, my pizza tasted great as well. Thank you
Giles Kirby . 2023-08-30
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100% perfect easy to talk to easy order and on time wouldn't go any where else
Jack Heath . 2023-08-16
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Absolutely Delicious, I would definitely recommend!!! 😋
Jack . 2023-08-01
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Phoned in to make an order and told too busy so will need to do an online order. Doesn't fill you with a lot of faith that an online order will come in a decent time frame. Very rude over the phone. An order is an order whether online or on the phone.
Samuel Hayward . 2023-07-29
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Very bland & tasteless! Also very light on the toppings. Very small size for a medium pizza too! At 40 quid for 2 medium pizzas, this is not value for money. Shame as we’ve always enjoyed eat in Pizza Hut restaurants. Wouldn’t order from here again.
Nigel . 2023-07-24
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Food was pre-ordered yet still turned up 45 mins late. Unacceptable. Was cold when it arrived too. Am sure it would have tasted good, but you reheat cold pizza the following day, not the night you order it in. Very disappointing.
Barry . 2023-05-18
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First time coming here, fantastic customer service from the receptionist. Definetely recommend.
keyhan s . 2023-03-09
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Ordered today, unbelievable service,they can’t deliver, so said I would collect. On ordering was informed can’t have spicy pepperoni feast !! Also they have no olives !! plus no flatbreads, maybe my menu may be out of date re the flatbreads.. Totally rubbish they can’t deliver a basic service and the ingredients
Lisa Thwaites . 2023-03-05
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Pizza was swimming in Greece garlic bread under cooked and bbq wedges had no bbq However phoned up and now awaiting what I hope to be nice and fresh
Laina Taylor . 2022-12-27
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Very late phone restaurant nd said will be 20mins late I phone after 40 and they did not answer the phone
Daniel . 2022-09-23
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Best customer service of anywhere in the local area and delicious food too! Definitely reccomend if you want an all round perfect pizza experience
Louis Harris . 2022-08-31
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Awful service. They will keep pretending your order is already on the way. Incredibly late as standard and overpriced.
Adam Waters . 2022-08-21
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Avoid this place, they have the worst service, and worse food, when an order goes wrong they tell you they can do nothing about it and leave you high and dry after taking your money and leaving you with horrendous "food"
Dan Ford . 2022-06-26
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Didn’t bring the ice cream and have not picked up their phone.
Talibah . 2022-06-24
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It was not deep pan but flat base
Steve . 2022-05-08
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I didn’t get my garlic dip and both salads were out of date.
Charles . 2022-04-14
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They delivered it quick but to the wrong address 2 times. A neighbour brought the pizza to the place I was in. So I couldn't have the pizza as I do not know if it has been manipulated by the neighbor. Need to read the address properly, please.
Josefina . 2022-04-01
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Brilliant food, fantastic service 👍
Iwona . 2022-03-23
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Lovely pizza, round the corner from me, never really got a pizza from there but I will go back, customer service was amazing and I find that is key these days! They even personalised things for me to enjoy my purchase as I was fussy!
N H . 2022-03-22
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There was some confusion but was sorted really well.
Rosemary . 2022-01-03
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Appalling service. Order was cold, and wrong. When I called to complain, first I couldn't get through despite 4 attempts! Then I was spoken to by a very rude member of staff. Eventually I managed to get them to agree to deliver the right pizza, but when it arrived, it was wrong again!!! I couldn't get through on phone at all after that... eventually gave up and went to bed. Wont order again!!!
Clare Easton . 2022-01-03
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Pizza was soggy and meat looked undercooked
corey . 2021-12-31
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Not only late but item missing several phone calls later promising missing item, 3 hours after ordering still no missing item and they cant refund it. Rip off
Shoshone . 2021-12-18
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Chicken in Pizza totally BLAND!
Reza . 2021-12-10
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Ordered well in advance and gave a requested delivery time with over an hours notice. Order then arrive an hour AFTER the delivery time. Reason given: we're busy tonight. On a Saturday? Who would have guessed. Will NEVER use Pizza Hunt again.
Paul . 2021-10-30
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Extremely poor customer service, order almost 2 hours late Would not recommend ordering at peak times
Uhh BOI . 2021-10-27
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Pizza is always nice but really dissappointing when you place your order on online with all the discounts then they refuse it. Called the shop and the guy said nothing online, not sure what he meant, but shouldn’t have online deals if you can not order online…
Dániel Marsi . 2021-10-24
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Wedges undercooked, cookie dough was burnt and missing the ice cream, Chicken pieces were tiny and dry. Haven’t actually eaten the majority of it it’s that bad! Can’t find even find a way to complain to get my money back, without driving it back to the shop!
lisa . 2021-10-15
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Wasn’t upto it’s usual standard
Carole . 2021-07-16
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pizzas were absolutely exquisite, the aftermath destroyed my toilet. very friendly staff kept on offering me sauce and not a single packet to waste. poggers, definitely coming back and i hope the man at the till will be there the next time i come. 10/10 would definitely recommend and will be coming back very soon!!!
Matteo Ryan . 2021-06-19
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Not always understood their language. Clear on how long for waiting time
Donna Pizzy . 2021-06-19
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Exceptionally poor service! Don’t pay cause you won’t get your money back!
Asieh .GH . 2021-06-18
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Slight knock is that it wasn’t a deep pan pizza.. but still tasty.. Hopefully next time it be a right base..
Craig . 2021-05-16
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Outstanding pizzas especially the pan and stuffed crust.. amazing amazing and amazing garlic bread too..
Craig . 2021-05-16
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The best pizza in Leatherhead. This place always has a very good pizza whenever my family gets it ... My son is a bit picky about food, he has his own standards ... so far I have ordered from everywhere in Leatherhead, only Pizza Hut makes pizza that he likes, with all the necessary ingredients and a very good preparation. We are regular customers of this store, every time we receive the order or go to collect the order, the staff is nice, very friendly and polite. Today I was served by Adrian, he welcomed me with a big smile, friendly attitude and reassurance that my pizza is ready for collection, at the end my son was very happy with the quality of the pizza. He really enjoyed it!
Anna S . 2021-03-13
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We ordered large pizza, gf pizza and wings and it was ready in no time and delicious. What made the order however was the absolutely amazing service from the gentleman with glasses behind the counter. It was our first ever visit but highly recommend and we will be going again.
Georgia Gay . 2021-02-23
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First time using Pizza Hut tonight. Had to order on line as card machine in shop not working when we called. Easy to do it online and used the option to get best deal. Food arrived quicker than expected, was very hot and extremely Tasty. Would be good to have a thin and crispy option on pizza base like dominos
Steven Nash . 2021-02-17
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It's like an italian would sey .... ,al diente'.
Daniel Anton . 2021-02-08
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Ordered online which is a quick and simple process. Decided to collect from my local store Leatherhead. Contact free collection and was ready on time as per advised online. Kind staff, and the quality of the food was delicious and still nice and hot when we got home. Excellent service. Thank you.
B G . 2021-02-06
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I never received my order of food last night!!!!! £25 down the drain. Thanks a bunch
Barret . 2021-01-26
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In the Instruction section when ordering, I asked if the delivery person could say Alohamora (Harry Potter) and when he arrived he said it and it made our evening. Thanks to the man who played along!
Amy Delahunty . 2021-01-09
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Was really nice however asked for chicken to removed and. It wasnt!!
laura . 2020-12-19
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Delivered the wrong pizza to me. Then was trying to say it was right even though it wasnt. eventually they realised they gave me a chicken supreme and not a chicken sizzler. This meant i missed my work video call where i was supposed to eat with everyone virtually. Very Poor.
OLIVER . 2020-12-16
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My wife and I have ordered from here several times (Click and Collect), and have always found that the pizzas are ready very quickly. We've always been happy with the pizza, and have found the people who work there to be very friendly.
Colin Corbett . 2020-12-01
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Excellent customer service. We weren’t happy with the pizzas that were delivered. When I spoke to Yash over the phone he offered to personally deliver fresh pizzas - the next batch was piping hot and just right!
Foodi Licious . 2020-11-06
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Still hasn’t arrived yet your app is saying I have it
Jamie . 2020-10-30
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There is no delivery for the moment, nachos were not good because there were too much salsa. But pizza was SO delicious.thanks
Amilie Lavoie . 2020-10-29
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need a refund as large bottle of tango was forgotten
Abby . 2020-09-30
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Nice one ! First order - thanks so much!
Heather . 2020-08-14
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I would give a zero star if the system allows me. Worst pizza ever. Just for a margarita pizza I need a straw to drink it. Full of water and oil and a lot of cheese on the top. My little one was saying it's look like someone vomit on it. I had to put in the bin. When I call and told them about it the manager told me he is happy to do again but it will be the same. Really disappointed Will never buy from there again
kam kev . 2020-08-04
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The only thing i can complain about the food was not very hot. Thank you
ZITA . 2020-03-28
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If you need a gluten free pizza, DON'T but from pizza hut. The pizza is dry, tasteless, doesn't come with sauce, is half the size of the ordinary pizzas and isn't cheap. I always try to find the good in everything, but there is nothing positive I have to say about my experience. I strongly advise against buying a gluten free pizza from here!
Sam Fisher . 2020-03-27
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Placed an order online 1.5 hours in advance which all went through ok. Unbeknownst to me received an email half hour later to say the order was not placed - I only realised when due delivery time came and went. It said I hadn’t been charged just as well as I opted to pay cash. Tried to phone numerous times but calls went unanswered. Very unreliable.
Lucy Moreton . 2020-02-21
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Not happy with the experience at all, I didn’t receive my order and when calling the store they kept putting the phone down on me! Very angry
Emily . 2020-02-20
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Food was late, arrived 30 mins late, stone cold. Called restaurant over 30 times and no answer. Had to contact Just Eat to get them to call the owner.
Dan . 2020-02-06
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I ordered from here and they sent the delivery driver miles from us even though our address was clearly stated on the order. Very poor service don't waste your time.
Peter Arnold (GraftinGardeners Ltd) . 2020-01-21
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Very poor service and won't give me a refund for a pizza I never received! Thanks Pizza Hut!!!
Conner Decourcey . 2020-01-21
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Food arrived almost 30 minutes after the delivery time they had given me. By then, the pizza was barely even warm. The garlic dip I’d ordered was also missing. The pizza base seemed quite dry, chewy and hard. Not what I was hoping for. Pretty disappointed about everything.
Alister . 2020-01-15
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Excellent pizza well cooked went to collect it was ready for collection👌
Romit Patel . 2020-01-01
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Repeated calls to the restaurant : nobody picked up.
David . 2019-12-31
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They have being delivering to my address for over a year now! 50% of the time they get my address wrong by miles leading to cold soggy pizza. Management need to sort these simple mistakes to not lose revenue. They have lost a client in me..
Matthew . 2019-12-11
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Got 2 pizza for cheap amazing quality really nice people great customer service 100% better than dominos
Che Baker . 2019-11-28
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Have us 2 large pizzas for £14 and have my mate a bandage when he showed a cut. Overall great service and i would recommend to anyone over dominos
Adrenaline Kids . 2019-11-28
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Service was lovely and food was delivered early. However, the pizza had hardly any tomato sauce on it and tasted incredibly bland. Very disappointing for the price you pay.
Silvana . 2019-11-18
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The portion was great and the food was still warm when it arrived!
Laura . 2019-10-11
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Quick delivery polite staff can't ask for more really
Robert Fortune . 2019-09-28
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Great place. Can get a pizza for a £5
Jay Arnold . 2019-08-11
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Terrible service, arrived 25 mins late! Had to call 4 times before anyone answered the phone but was a waste of time as not really bothered about customers! Pizza was luke warm and not very good, wont be using them again
Angela Foster . 2019-08-02
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They could have rang to say they had no more drink left but the driver told me at my door, said the money should be back in my account. Pizza was nice though.
Lilymarie . 2019-08-02
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Terrible greasy pizza, so much grease it was dripping through the box. Inedible.
Chloe . 2019-07-28
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They forgot the ice cream so had to go back for it. When they did bring it you can tell it wasn't a fresh one as it had melted
Hannah . 2019-07-19
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I have been ordering here for a long time as it is very close to where I live. Collection deals are excellent especially the lunch time deal. A bit hit or miss on telephone orders but seems to have got better over time. Would rate it on its collection deals but to be honest have not done a delivery.
Grant Adams . 2019-07-04
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8 minutes from ordering to getting it
filthey rich . 2019-06-09
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Also 4 dips that I ordered were missing, and the pizza was cold. I called for half an hour and no one picked up the phone.
Michelle . 2019-06-01
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Didn't delivery bottle of drink but did say they have it sent ASAP but I said not to bother.. Also food just tasteless!
Holly . 2019-04-20
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Service was awful, and late with no explanation or apology. The food can only be described at best, as warm and the Pizza's were bland, even the 'Spicy' one. Not sure what's happened to this place, but we won't be ordering from here again.
Michelle Williams . 2018-12-26
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Absolutely appalling service. What is the point of advertising the phone number if you are never going to pick up?
David King . 2018-12-22
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To latte with delivery more than 30min They dont pick up the phone
Matthaios Bami . 2018-10-22
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Pizza was delivered late, but was good quality. Better than the branch I used to have in Wimbledon!
Sam Eagers . 2018-06-15
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Miałem dobre zdanie o tym miejscu ale po raz kolejny pizza dojechała prawie po godzinnym oczekiwaniu. Pizza jak i dodatki były zimne ale to chyb w zamian za lody których brakowało w zamowieniu. No cóż ostatni raz zamówiłem w tym miejscu pizzę.
Robert Buzniak . 2018-03-29
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I've never eaten pizza like it. People of Leatherhead, you're in for a treat. P.S. I don't know what they do to the Pepsi, but it's the best I've had in my 27 years on planet earth.
Reece Smith . 2018-03-10
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pizza is ok but i order with no cheese but keep being deliverd with cheese bit anoyying
Williams family . 2017-12-08
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Extremely inconsistent service! Ordering feels like a gamble as sometimes you get amazing quality quickly, other times it takes +50 minutes and you get soggy pizza. Used to be loyal customers but now reconsidering.
Oscar M . 2017-09-22
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Poor all round. Didn't have the base I ordered. Delivery took twice as long as estimated online. Pizza received undercooked. Needed to put it in the oven to make it edible. Totally unacceptable. Won't be ordering again.
Steven Peal . 2017-09-18
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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22 Opinions
I wouldn’t stay again. Hopefully the pub is alright but the rooms just don’t do it for me. Cobwebs on the walls, dirty hand prints around the light switch, crumbs on the floor. Pillows were maybe as old as me and had no substance to them and whilst the bottom bed sheet was clean there was no top sheet, just a duvet which I felt had not been washed since the last guest, it didn’t smell fresh. At under £40 for a single room it could be considered good value but it’s not a place I will return to.
310 Opinions
We were booked in for a birthday tea specially, even though they weren't doing teas that week. When we arrived a lovely big table with white tablecloth and napkins was ready for us. We were offered coffee and tea, which came promptly, followed by a plate of hot snacks and a cake stand containing a mouth-watering selection, including egg mayonnaise, coronation chicken and cheese and ham sandwiches. The bread was beautifully soft, with the crusts cut off. In addition were warm scones with jam and clotted cream, topped off by a selection of mini cakes. We were so full we had to take the cakes home! Thank you to Penny, who took such good care of us, and the other members of staff who made us feel very special.
4 Opinions
Would like to see menu options please like on the wall. Some times also food is cold then food is mad hot. Can't win. Too small for the amount of ppl trying this place. Though EVERY STAFF MEMBER is great, polite and an accommodating. Store needs to be bigger. Then you've got a win in the high Street. MENU ON WALL PLEASE.