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3.5

Based on 113 opinions finded in 2 websites

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Nº 245 in 308 in Mole Valley

CUSTOMERS TALK ABOUT DISHES WITH..pizza
Score

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Food took over an hour to arrive, delivery was supposed to be within 30 minutes according the their app. Food arrived stone cold and was like cardboard. They refused a refund and said they would deliver the order again but why would we wait another hour for it to be delivered cold again. Will never us again.

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Louise . 2024-11-16

MORE AT Google

Never get the order right on deliveries ever my order every time will come wrong

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Ironspider . 2024-10-24

MORE AT Google

Ordered a £35 deal from here, Ali served me at the counter very polite easy to speak to and gave me an extra dip. Been using this place since i moved here lovely food

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Rex . 2024-10-21

MORE AT Google

The customer service is excellent and we were very welcome in the store. Best pizza hot and fresh

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Naila Smith . 2024-10-07

MORE AT Google

Best pizza, best customer service. Very quick service

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Straw Berry . 2024-10-07

MORE AT Google

Pizza was very delicious. We would love to come back again

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Sachi Nakali . 2024-10-07

MORE AT Google

It was a very tasty, reasonably priced pizza. Surprisingly and seriously delicious. We had chicken, sweetcorn, peppers on a large base, absolutely yummy. 10/10 It's a takeaway only place so atmosphere isn't relevant here. We'd definitely go back. Thank you.

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Joshua Gill . 2024-07-30

MORE AT Google

Ordered online, food was made quickly and tasted delicious! The man who served me was very polite and likeable. It was the first time I've ordered from there but I will definitely be ordering again.

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Benjamin Howarth . 2024-07-10

MORE AT Google

Behaviour of staff is more bad than food

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Daljit Singh . 2024-06-29

MORE AT Google

Personally the BossMan is smashing. But understaffed and its not his his fault. Someone should give him a medal

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- . 2024-06-07

MORE AT Google

Pizza Hut Leatherhead's takeaway service is top-notch! Ordering online was simple, and the staff had my order ready in no time. The pizzas were hot, fresh, and packed with flavor. Perfect for a convenient and tasty meal on the go!

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Yaswanth Varma . 2024-03-23

MORE AT Google

Absolute rubbish! Been waiting more than half and hour for the food (never arrived and won’t arrive.) I just called them and the guy there said they don’t have drivers and still my money been taken. I am really disappointed with this place. Never again.

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Ivan Munoz . 2024-03-01

MORE AT Google

There isn’t an option on this app to point out that it was more than an hour late. Apparently there’s a different system which meant they didn’t get my order until after an hour had already passed. I asked for a refund… denied! Absolutely outrageous. Pizza was okay, not worth the wait.

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James . 2024-02-08

MORE AT Just Eat

Ordered food, didn't show up waited 1.5 hours. I called to check and they said they are busy, sighed down the phone, extremely rude and cut the line!! Shocking never experience customer service like this! (from a fellow catering worker).

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Grace Nash . 2024-02-03

MORE AT Google

Excellent Service !!! Pizza - Best Quality !

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Janusz . 2024-01-31

MORE AT Just Eat

Thanks for the great food, service is amazing and would highly recommend this place.

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Jerrie Tan . 2023-10-06

MORE AT Google

Super polite staff. Excellent service, my pizza tasted great as well. Thank you

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Giles Kirby . 2023-08-30

MORE AT Google

100% perfect easy to talk to easy order and on time wouldn't go any where else

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Jack Heath . 2023-08-16

MORE AT Google

Absolutely Delicious, I would definitely recommend!!! 😋

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Jack . 2023-08-01

MORE AT Just Eat

Phoned in to make an order and told too busy so will need to do an online order. Doesn't fill you with a lot of faith that an online order will come in a decent time frame. Very rude over the phone. An order is an order whether online or on the phone.

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Samuel Hayward . 2023-07-29

MORE AT Google

Very bland & tasteless! Also very light on the toppings. Very small size for a medium pizza too! At 40 quid for 2 medium pizzas, this is not value for money. Shame as we’ve always enjoyed eat in Pizza Hut restaurants. Wouldn’t order from here again.

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Nigel . 2023-07-24

MORE AT Just Eat

Food was pre-ordered yet still turned up 45 mins late. Unacceptable. Was cold when it arrived too. Am sure it would have tasted good, but you reheat cold pizza the following day, not the night you order it in. Very disappointing.

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Barry . 2023-05-18

MORE AT Just Eat

First time coming here, fantastic customer service from the receptionist. Definetely recommend.

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keyhan s . 2023-03-09

MORE AT Google

Ordered today, unbelievable service,they can’t deliver, so said I would collect. On ordering was informed can’t have spicy pepperoni feast !! Also they have no olives !! plus no flatbreads, maybe my menu may be out of date re the flatbreads.. Totally rubbish they can’t deliver a basic service and the ingredients

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Lisa Thwaites . 2023-03-05

MORE AT Google

Pizza was swimming in Greece garlic bread under cooked and bbq wedges had no bbq However phoned up and now awaiting what I hope to be nice and fresh

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Laina Taylor . 2022-12-27

MORE AT Google

Very late phone restaurant nd said will be 20mins late I phone after 40 and they did not answer the phone

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Daniel . 2022-09-23

MORE AT Just Eat

Best customer service of anywhere in the local area and delicious food too! Definitely reccomend if you want an all round perfect pizza experience

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Louis Harris . 2022-08-31

MORE AT Google

Awful service. They will keep pretending your order is already on the way. Incredibly late as standard and overpriced.

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Adam Waters . 2022-08-21

MORE AT Google

Avoid this place, they have the worst service, and worse food, when an order goes wrong they tell you they can do nothing about it and leave you high and dry after taking your money and leaving you with horrendous "food"

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Dan Ford . 2022-06-26

MORE AT Google

Didn’t bring the ice cream and have not picked up their phone.

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Talibah . 2022-06-24

MORE AT Just Eat

It was not deep pan but flat base

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Steve . 2022-05-08

MORE AT Just Eat

I didn’t get my garlic dip and both salads were out of date.

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Charles . 2022-04-14

MORE AT Just Eat

They delivered it quick but to the wrong address 2 times. A neighbour brought the pizza to the place I was in. So I couldn't have the pizza as I do not know if it has been manipulated by the neighbor. Need to read the address properly, please.

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Josefina . 2022-04-01

MORE AT Just Eat

Brilliant food, fantastic service 👍

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Iwona . 2022-03-23

MORE AT Just Eat

Lovely pizza, round the corner from me, never really got a pizza from there but I will go back, customer service was amazing and I find that is key these days! They even personalised things for me to enjoy my purchase as I was fussy!

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N H . 2022-03-22

MORE AT Google

There was some confusion but was sorted really well.

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Rosemary . 2022-01-03

MORE AT Just Eat

Appalling service. Order was cold, and wrong. When I called to complain, first I couldn't get through despite 4 attempts! Then I was spoken to by a very rude member of staff. Eventually I managed to get them to agree to deliver the right pizza, but when it arrived, it was wrong again!!! I couldn't get through on phone at all after that... eventually gave up and went to bed. Wont order again!!!

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Clare Easton . 2022-01-03

MORE AT Google

Pizza was soggy and meat looked undercooked

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corey . 2021-12-31

MORE AT Just Eat

Not only late but item missing several phone calls later promising missing item, 3 hours after ordering still no missing item and they cant refund it. Rip off

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Shoshone . 2021-12-18

MORE AT Just Eat

Chicken in Pizza totally BLAND!

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Reza . 2021-12-10

MORE AT Just Eat

Ordered well in advance and gave a requested delivery time with over an hours notice. Order then arrive an hour AFTER the delivery time. Reason given: we're busy tonight. On a Saturday? Who would have guessed. Will NEVER use Pizza Hunt again.

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Paul . 2021-10-30

MORE AT Just Eat

Extremely poor customer service, order almost 2 hours late Would not recommend ordering at peak times

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Uhh BOI . 2021-10-27

MORE AT Google

Pizza is always nice but really dissappointing when you place your order on online with all the discounts then they refuse it. Called the shop and the guy said nothing online, not sure what he meant, but shouldn’t have online deals if you can not order online…

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Dániel Marsi . 2021-10-24

MORE AT Google

Wedges undercooked, cookie dough was burnt and missing the ice cream, Chicken pieces were tiny and dry. Haven’t actually eaten the majority of it it’s that bad! Can’t find even find a way to complain to get my money back, without driving it back to the shop!

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lisa . 2021-10-15

MORE AT Just Eat

Wasn’t upto it’s usual standard

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Carole . 2021-07-16

MORE AT Just Eat

pizzas were absolutely exquisite, the aftermath destroyed my toilet. very friendly staff kept on offering me sauce and not a single packet to waste. poggers, definitely coming back and i hope the man at the till will be there the next time i come. 10/10 would definitely recommend and will be coming back very soon!!!

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Matteo Ryan . 2021-06-19

MORE AT Google

Not always understood their language. Clear on how long for waiting time

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Donna Pizzy . 2021-06-19

MORE AT Google

Exceptionally poor service! Don’t pay cause you won’t get your money back!

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Asieh .GH . 2021-06-18

MORE AT Google

Slight knock is that it wasn’t a deep pan pizza.. but still tasty.. Hopefully next time it be a right base..

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Craig . 2021-05-16

MORE AT Just Eat

Outstanding pizzas especially the pan and stuffed crust.. amazing amazing and amazing garlic bread too..

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Craig . 2021-05-16

MORE AT Just Eat

The best pizza in Leatherhead. This place always has a very good pizza whenever my family gets it ... My son is a bit picky about food, he has his own standards ... so far I have ordered from everywhere in Leatherhead, only Pizza Hut makes pizza that he likes, with all the necessary ingredients and a very good preparation. We are regular customers of this store, every time we receive the order or go to collect the order, the staff is nice, very friendly and polite. Today I was served by Adrian, he welcomed me with a big smile, friendly attitude and reassurance that my pizza is ready for collection, at the end my son was very happy with the quality of the pizza. He really enjoyed it!

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Anna S . 2021-03-13

MORE AT Google

We ordered large pizza, gf pizza and wings and it was ready in no time and delicious. What made the order however was the absolutely amazing service from the gentleman with glasses behind the counter. It was our first ever visit but highly recommend and we will be going again.

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Georgia Gay . 2021-02-23

MORE AT Google

First time using Pizza Hut tonight. Had to order on line as card machine in shop not working when we called. Easy to do it online and used the option to get best deal. Food arrived quicker than expected, was very hot and extremely Tasty. Would be good to have a thin and crispy option on pizza base like dominos

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Steven Nash . 2021-02-17

MORE AT Google

It's like an italian would sey .... ,al diente'.

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Daniel Anton . 2021-02-08

MORE AT Google

Ordered online which is a quick and simple process. Decided to collect from my local store Leatherhead. Contact free collection and was ready on time as per advised online. Kind staff, and the quality of the food was delicious and still nice and hot when we got home. Excellent service. Thank you.

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B G . 2021-02-06

MORE AT Google

I never received my order of food last night!!!!! £25 down the drain. Thanks a bunch

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Barret . 2021-01-26

MORE AT Just Eat

In the Instruction section when ordering, I asked if the delivery person could say Alohamora (Harry Potter) and when he arrived he said it and it made our evening. Thanks to the man who played along!

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Amy Delahunty . 2021-01-09

MORE AT Google

Was really nice however asked for chicken to removed and. It wasnt!!

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laura . 2020-12-19

MORE AT Just Eat

Delivered the wrong pizza to me. Then was trying to say it was right even though it wasnt. eventually they realised they gave me a chicken supreme and not a chicken sizzler. This meant i missed my work video call where i was supposed to eat with everyone virtually. Very Poor.

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OLIVER . 2020-12-16

MORE AT Just Eat

My wife and I have ordered from here several times (Click and Collect), and have always found that the pizzas are ready very quickly. We've always been happy with the pizza, and have found the people who work there to be very friendly.

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Colin Corbett . 2020-12-01

MORE AT Google

Excellent customer service. We weren’t happy with the pizzas that were delivered. When I spoke to Yash over the phone he offered to personally deliver fresh pizzas - the next batch was piping hot and just right!

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Foodi Licious . 2020-11-06

MORE AT Google

Still hasn’t arrived yet your app is saying I have it

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Jamie . 2020-10-30

MORE AT Just Eat

There is no delivery for the moment, nachos were not good because there were too much salsa. But pizza was SO delicious.thanks

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Amilie Lavoie . 2020-10-29

MORE AT Google

need a refund as large bottle of tango was forgotten

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Abby . 2020-09-30

MORE AT Just Eat

Nice one ! First order - thanks so much!

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Heather . 2020-08-14

MORE AT Just Eat

I would give a zero star if the system allows me. Worst pizza ever. Just for a margarita pizza I need a straw to drink it. Full of water and oil and a lot of cheese on the top. My little one was saying it's look like someone vomit on it. I had to put in the bin. When I call and told them about it the manager told me he is happy to do again but it will be the same. Really disappointed Will never buy from there again

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kam kev . 2020-08-04

MORE AT Google

The only thing i can complain about the food was not very hot. Thank you

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ZITA . 2020-03-28

MORE AT Just Eat

If you need a gluten free pizza, DON'T but from pizza hut. The pizza is dry, tasteless, doesn't come with sauce, is half the size of the ordinary pizzas and isn't cheap. I always try to find the good in everything, but there is nothing positive I have to say about my experience. I strongly advise against buying a gluten free pizza from here!

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Sam Fisher . 2020-03-27

MORE AT Google

Placed an order online 1.5 hours in advance which all went through ok. Unbeknownst to me received an email half hour later to say the order was not placed - I only realised when due delivery time came and went. It said I hadn’t been charged just as well as I opted to pay cash. Tried to phone numerous times but calls went unanswered. Very unreliable.

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Lucy Moreton . 2020-02-21

MORE AT Google

Not happy with the experience at all, I didn’t receive my order and when calling the store they kept putting the phone down on me! Very angry

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Emily . 2020-02-20

MORE AT Just Eat

Food was late, arrived 30 mins late, stone cold. Called restaurant over 30 times and no answer. Had to contact Just Eat to get them to call the owner.

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Dan . 2020-02-06

MORE AT Just Eat

I ordered from here and they sent the delivery driver miles from us even though our address was clearly stated on the order. Very poor service don't waste your time.

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Peter Arnold (GraftinGardeners Ltd) . 2020-01-21

MORE AT Google

Very poor service and won't give me a refund for a pizza I never received! Thanks Pizza Hut!!!

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Conner Decourcey . 2020-01-21

MORE AT Google

Food arrived almost 30 minutes after the delivery time they had given me. By then, the pizza was barely even warm. The garlic dip I’d ordered was also missing. The pizza base seemed quite dry, chewy and hard. Not what I was hoping for. Pretty disappointed about everything.

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Alister . 2020-01-15

MORE AT Just Eat

Excellent pizza well cooked went to collect it was ready for collection👌

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Romit Patel . 2020-01-01

MORE AT Google

Repeated calls to the restaurant : nobody picked up.

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David . 2019-12-31

MORE AT Just Eat

They have being delivering to my address for over a year now! 50% of the time they get my address wrong by miles leading to cold soggy pizza. Management need to sort these simple mistakes to not lose revenue. They have lost a client in me..

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Matthew . 2019-12-11

MORE AT Just Eat

Got 2 pizza for cheap amazing quality really nice people great customer service 100% better than dominos

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Che Baker . 2019-11-28

MORE AT Google

Have us 2 large pizzas for £14 and have my mate a bandage when he showed a cut. Overall great service and i would recommend to anyone over dominos

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Adrenaline Kids . 2019-11-28

MORE AT Google

Service was lovely and food was delivered early. However, the pizza had hardly any tomato sauce on it and tasted incredibly bland. Very disappointing for the price you pay.

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Silvana . 2019-11-18

MORE AT Just Eat

The portion was great and the food was still warm when it arrived!

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Laura . 2019-10-11

MORE AT Just Eat

Quick delivery polite staff can't ask for more really

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Robert Fortune . 2019-09-28

MORE AT Google

Great place. Can get a pizza for a £5

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Jay Arnold . 2019-08-11

MORE AT Google

Terrible service, arrived 25 mins late! Had to call 4 times before anyone answered the phone but was a waste of time as not really bothered about customers! Pizza was luke warm and not very good, wont be using them again

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Angela Foster . 2019-08-02

MORE AT Google

They could have rang to say they had no more drink left but the driver told me at my door, said the money should be back in my account. Pizza was nice though.

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Lilymarie . 2019-08-02

MORE AT Just Eat

Terrible greasy pizza, so much grease it was dripping through the box. Inedible.

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Chloe . 2019-07-28

MORE AT Just Eat

They forgot the ice cream so had to go back for it. When they did bring it you can tell it wasn't a fresh one as it had melted

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Hannah . 2019-07-19

MORE AT Just Eat

I have been ordering here for a long time as it is very close to where I live. Collection deals are excellent especially the lunch time deal. A bit hit or miss on telephone orders but seems to have got better over time. Would rate it on its collection deals but to be honest have not done a delivery.

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Grant Adams . 2019-07-04

MORE AT Google

8 minutes from ordering to getting it

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filthey rich . 2019-06-09

MORE AT Google

Also 4 dips that I ordered were missing, and the pizza was cold. I called for half an hour and no one picked up the phone.

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Michelle . 2019-06-01

MORE AT Just Eat

Didn't delivery bottle of drink but did say they have it sent ASAP but I said not to bother.. Also food just tasteless!

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Holly . 2019-04-20

MORE AT Just Eat

Service was awful, and late with no explanation or apology. The food can only be described at best, as warm and the Pizza's were bland, even the 'Spicy' one. Not sure what's happened to this place, but we won't be ordering from here again.

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Michelle Williams . 2018-12-26

MORE AT Google

Absolutely appalling service. What is the point of advertising the phone number if you are never going to pick up?

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David King . 2018-12-22

MORE AT Google

To latte with delivery more than 30min They dont pick up the phone

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Matthaios Bami . 2018-10-22

MORE AT Google

Pizza was delivered late, but was good quality. Better than the branch I used to have in Wimbledon!

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Sam Eagers . 2018-06-15

MORE AT Google

Miałem dobre zdanie o tym miejscu ale po raz kolejny pizza dojechała prawie po godzinnym oczekiwaniu. Pizza jak i dodatki były zimne ale to chyb w zamian za lody których brakowało w zamowieniu. No cóż ostatni raz zamówiłem w tym miejscu pizzę.

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Robert Buzniak . 2018-03-29

MORE AT Google

I've never eaten pizza like it. People of Leatherhead, you're in for a treat. P.S. I don't know what they do to the Pepsi, but it's the best I've had in my 27 years on planet earth.

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Reece Smith . 2018-03-10

MORE AT Google

pizza is ok but i order with no cheese but keep being deliverd with cheese bit anoyying

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Williams family . 2017-12-08

MORE AT Google

Extremely inconsistent service! Ordering feels like a gamble as sometimes you get amazing quality quickly, other times it takes +50 minutes and you get soggy pizza. Used to be loyal customers but now reconsidering.

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Oscar M . 2017-09-22

MORE AT Google

Poor all round. Didn't have the base I ordered. Delivery took twice as long as estimated online. Pizza received undercooked. Needed to put it in the oven to make it edible. Totally unacceptable. Won't be ordering again.

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Steven Peal . 2017-09-18

MORE AT Google

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