Pizza Hut Delivery in Medway

ordered on line and mistakenly ordered wrong pizza...rang them within 60 seconds of placing order to be told it can't be changed as they have already cooked it! Have now been waiting 30 minutes for delivery of the pizza. you couldn't make it up if you tried tried complaining by email but their website doesn't work. Go to domino's

Rubbish service! Staff didn't have a clue twice now I've been there, Rubbish customer service. Very slow. Ordered on the phone for collection 20 minutes before arriving as sadly they don't deliver to my house, When arrived I paid for my order man walked away and 10 minutes later gave me my pizza which was sitting there infront of him the whole time..... also refused to let me use my blue light discount qr code told me its online only when leaving and looking at my app its in store only so he just couldn't be bothered think staff need more training here on how to deal with customers. Waiting so long.... not impressed.. my favourite pizzas to.

Shout out to Vee who has been a real help in getting my wife's order right. We had quite a few issues over a number of months, but he finally sorted it for us!

Pizza is always wet with grease, slices are obscure and pizza dough tasted raw. Nothing is ever rectified; I even added the following time that can I have it done a bit more and I still got it the same way. I remember when pizza hut was the place for pizza, now it's just another franchise money machine.

Ordered the New Yorker margarita pizza for £23.99 for delivery which promised lots of mozzarella. What turned up was brown, bland, cheeseless and tasteless. For the first time ever I binned a pizza. I contacted customer services who refuse point blank to refund me. Instead offering first a £25 voucher, then a £30 voucher. I explained repeatedly I do not want vouchers. I want my £23.99 refunded. Had Pizza Hut dealt with my complaint correctly they would have kept me as a customer. I have eaten in their restaurants and online, (the former for over 30 years) but they have lost my custom now. Wish I could upload photos to show what I paid for and what I actually got.

If you're looking for an unforgettable pizza experience, look no further than Pizza Hut in Rochester! From the moment we walked in, we were greeted with a warm welcome, and the atmosphere was just perfect for a laid-back, delicious meal. The pizza? Absolutely phenomenal. Whether you’re a fan of the classics or like to experiment with toppings, they’ve got it all covered. We ordered a mix of their signature stuffed crust and thin base pizzas, and every single bite was perfection. The crust was crispy on the outside, soft on the inside, and the toppings were fresh and flavorful. And let’s not forget their mouth-watering garlic bread – hands down the best we’ve ever had! What really stood out, though, was the service. The staff were incredibly attentive and made sure everything was just right throughout our meal. Despite the restaurant being quite busy, our order came out quickly, and everything was piping hot. It’s clear the team at Pizza Hut Rochester knows how to keep things running smoothly. To top it off, the meal was great value for money, especially considering the portion sizes. We left full, satisfied, and already planning our next visit. If you love pizza, amazing service, and a great atmosphere, Pizza Hut Rochester is the place to be. Highly recommended!

Placed an order via uber, an hour two hours later we received someone else's order stone cold.We rung them up...all the shift manager could say was the right order was sent out because he took a photo. Delivery driver was clueless when we told him it isn't right and said to speak to pizza hut. Pizza hut said to speak to uber and hung up.

It was the best pizza I have ever had last night from Pizza Hut in Rochester. The dough was so nice. The toppings were delicious. The chicken strips, they were very nice and arrived very quickly.

Me and the family had a great meal here. Really fast and great service.

I was working in the area and really fancied a pizza from Pizza Hut. The place was clean and staff were welcoming. The pizza tasted great and will be coming back here for lunch again soon.

Always very good here, staff are good and to Ashley I think she is the assistant manager. Always helpful and friendly. Thank you.

Every time I order from this place, they mess up the order and take a long time to make the order. This time received burnt pizza and missing items. I complained to them and they can’t replace your order if you’re a Deliveroo customer. Shocking customer service and no quality control. Would not recommend ordering from here.

It was good, just your standard place to grab a pizza 😋😋😋

Just an ordinary pizza takeaway. Service was good but realised they got my order wrong when I got home. There is no seating for waiting customers, which makes it feel a bit cold and unwelcoming. They do not accept cash.

Count your days. Everytime i order you lot send the wrong thing instead of cancelling it and then proceed to send me food that looks half eaten. This is why dominos is and will always be better

Place use to be amazing, Removing my 5 star review as there customer service, quality and care has gone downhill since, Will no longer use pizzahut as a brand as they have little to no care with their pizza quality and keeping their loyal customers.

Took forever to deliver and arrived later with cold pizza with missing drink.

we ordered a pizza from pizza hut with pizza they didnt sent any dip also base was thick

Absolute rubbish. Non existent customer services. Late delivery by an hour and the wrong order delivered. Still waiting for my refund a week later. Had to talk to my bank for a charge back as this company has a policy of not issuing refunds, even when they are at fault. Don’t order from here, Pizza Hut is not what it used to be.

Incredibly professional and incredibly kind. The food was also piping hot!

I'm driver for justeat.I am going to pickup the order the staff was very rude.They don't have manerd how to speak with customer and with delivery drive. I will never ever go to this shop.They are very stupid.

Quick delivery and left us some free mozzarella sticks! Can’t complain, great service.

Pizza fell in the delivery drivers bag. Took over an hour to arrive, called and they said they would send another within 20 mins - has been over another hour and nothing. Called and now the branch is closed. No pizza and no refund - very poor experience

Personally prefer dominoes better. Vegan options don’t taste great.

Where do I begin? First of all if you are thinking about ordering from this Pizza Hut - do not. Unless everyone takes this advice and then they won’t be overhauling pizza and may be able to serve you something on time. We ordered pizza at 18:00, given an estimated delivery time of 40 minutes. Once an hour had passed we rang the store. We were told our pizzas had come out of the oven and they would be sent out next and should expect it soon. Another 45 minutes pass and no pizza, we ring, we are assured the pizzas are on their way and will be warm. The staff made no apology for the delay but that we should expect this on a Friday. 10 minutes later the pizza arrives. Cold. The chicken is soggy. The nachos are soggy. The cheese curdled, the sauce congealed. More snap in my back in the morning than on those Doritos. The pizzas were greasy, they had no taste, and generally not worth the money at all. We rang once more to ask for them to send a fresh order and we’re told we would need to wait another hour. This would have meant the pizza would not have arrived until 3 hours after order. Anyway, in summary, bad quality pizza, bad service, bad timings. You could probably make a pizza from scratch in the time it takes to get one from here. Or travel to Italy, you’d probably still get a pizza sooner. P.S the dominoes in Stood is worthwhile.

Terrible experience.Poor customer service. Made an error with order. Basically ordered two of the same pizza’s .Rang Pizza Hut within 4 mins of making order. Spoke to Alex who did not take any of my details but alerted me nothing could be done to help and put phone down as says could not stay on the phone as had to answer calls from other customers.

Poor lady was very stressed as the restaurant was short staffed . Well worth the wait

Terrible customer service, one of the pizza's was not delivered by Deliveroo. Driver advised me to contact Pizza hut. Spoke to manager at Pizza Hut who blamed Deliveroo for "stealing pizzas all the time". She refused to replace missing pizza and told me I would have to contact Deliveroo before she put the phone down on me.

Someone called Alex there. Very rude and unprofessional. Delivery delayed considerably and she wouldn't want to know about it. Will never buy there again or especially deal with Alex.

Horrendous service, not tasted food yet because restaurant said it had delivered when it hadn’t, tried phoning restaurant 8 times with no answer. Go Dominos or even better, support a local takeaway!

Allow 3 hours to get you pizza delivered..

Do not waste your money ordering from this place.

dont get why this location has such a low rating.. Pizza is great everytime I collect from in store, friendly staff, Vegan cheese and beyond meat pizza available, just have to ask.

Not the best looking building, but the staff are great and the food is always fresh and hot

Terrible service. Could not care less if there is an issue with your order and the customer service line no longer works and wants you to email instead. A total disgrace. Do not use.

Pizza was extremely late arriving and was cold. Hardly any toppings. Refused a refund WILL NEVER USE AGAIN

Today my boyfriend and my son ordered pizza from Rochester after football and They speak with really cool guy who is manager there and make the best day with some discount and delicious pizza too. Thank you very much Karl. You make people happy

Never send food on time always late and never pick up the phone

Worst management ever. They don't know how to run something like that and really don't care about customers. I ordered my pizzas, and they arrived 2 hours later (yes, TWO HOURS), after at least 3 phone calls from my wife or me. Every time they promised to call back with info or to let us know, but they never did. After acknowledging the delay, the only things they were able to say it is: "we don't work like this, we are better", but nothing else, not a proper apology, no reimbursement, nothing. Btw, the pizzas and the sides arrived quite cold, they told me to call them back, but I had enough of them for a night. Also, the quality of the pizza was better, but I don't know if this is related to the single shop. Avoid it if you don't want your pizza night to be ruined.

Well crafted Pie with excellent hygiene and customer service. 5/5 for a pizza hut.

Hiring process at this restaurant: do you know how to cook? No? No problem, does it take you an hour to hand a pizza to a delivery driver after its cooked? Yes? Great! Do you have the IQ of a pizza? Yes? YOUR HIRED.

Always great pizza and fantastic service.

Anazing pizza. Fantastic pick up deal 2 any size for 699 each. Friendly service staff very helpful. Daughter loved her pizza side and ice cream which she didnt share with dad. Ill be back

Only tried Pizza Hut as dominos website was down and that was a mistake. Ordered 4 pizzas 2 sides and desert. Delivery was 70-80 minutes which I wasn’t super annoyed at considering it was a Saturday night, however one of the pizzas was missing most of the toppings, another clearly burnt. Both of the sides were completely missing. The other 2 pizzas were fine but still not as good as alternatives. Phoned multiple times and no one ever picked up. The online support would take up to 72 hours to respond so obviously no replacement food was on the table. Would never return.

Firstly I couldn't find the place 2ndly I went in2 shop with just eat drivers standing there,3rd had to wait 15 mins so they could find my order

Ordered at 5pm for delivery at 7pm, still not arrive. When called them they said it won't arrive until 9pm. Really rude customer service.

Dirty place, staff not friendly

The pizzas we’re barely warm so the crusts were dry - chicken strips were left out of the order - how hard can it be ?

Terrible service, 3hrs to deliver a pizza, then a pizza missing .... and another hr waiting for that to be sent out .... absolutely terrible service

1 50 min for a delivery just around the corner rubbish service pizza was cold driver rude ... never again so many pizza places in the area .

Worst pizza hut I have ever been too , ordered large pizza but got 2 halfs of a medium pizza that was over cooked

Ordered through there app. The food is always hot & fresh. The delivery person is always friendly & helpful. They've been the only delivery person that put the boxes at front door & stand well back.

Ordering takeaway from Rochester branch regularly, the pizzas always arrive on time and my order is right and perfect. Just like to say thank you to all the staff there.

The food was over half hour late, when it got here it was like walm the garlic bread was cold and there was too much Tomato paste on it which ment I couldn’t taste the toppings, over all not good and o won’t be going back.

Just another 🍕 shop. Food wasn't to bad

Really nice pizza and pleasant service

We ordered two large pizzas, very disappointing. The fajita and pineapple / ham pizza. When I opened the box it really did not look like pizza hut quality. The dough was definitely not the standard of pizza hut. I would like my money back and u can collect these awrful pizzas.

Waited 1 hr 30 for the pizza to turn up, phoned up a couple of times to check on it and on the few times I got through was greeted by a rude welcome. However pizza tasted great.

Poor experience. Paid for order online but didnt receive. Store was not helpful

Over 1.5 hours still no order, this is why I always order with domino's when regarding pizza always turns up within 30 minutes. I highly do not recommend pizza hut!

Honestly I don't often give poor reviews as I'd rather just not give a review for the sake of the business but this is so consistent that I have to say something. The service is terrible! I rang for collection for 15 straight minutes again and again with no answer, but when I got there to the store only one person was on the phones. I was met eventually by someone who was so upset about working there that it made me consider dominos. I asked for deals and was met with a voice that barely wanted to outline anything for the customer. The only good thing was that the food came hot of course as I came back 15 mins later to pick it up. The people working here don't want to be here, I sort of don't blame them, whatever pizza hut are doing they need to focus on keeping their employees happy!

Worse Pizza Hut ever, shame it's the nearest to me. Pizza is always cold when delivery. Not ordering from them again. Thought thing might have change but till the same. What a waste of money

They won't deliver to my post code.

Very poor service. It's been more than an hour now and I am still waiting for my delivery. I live only 15 mins away by car. Will never order again from that place.

Improved over the years. Staff no longer seem as miserable, in fact they seem happy nowadays.

Delivery time was same as stated, food fine and polite delivery driver.

Did not deliver and pizza was cold when I picked it up

Terrible food. 2 hours late. Never again.

Delivered pizza was cold and delivery took more than an hour. Switching to Dominos

A good service, only issue is where to park if you collect.

Been an hour and a half still no pizza. Rang 40 mins ago was told it was on its way!

I'd been a customer of their collection service for nearly two years, having spent most of my Friday breaks from work getting a small pizza and a drink for cheap. Not once has there been any problem with my pizza and every week I enjoyed myself. The staff are friendly and the location allows for eating by the river on a nice day. Highly recommended to anyone looking for a quick pizza without a long wait.

Normally I love pizza hut but this one was just sad

Disgusting Pizza Hut delivery place-gives the Pizza Hut franchise a very very bad name. Lazy incompetent staff who seldom lay if ever answer the phone. When they do they are rude. When pizza is rarely delivered hygiene standards and quality of pizza is extremely poor. Once when I called them for delivery-there response was that they were too busy to deliver-WELCOME TO THE WORST PIZZA HUT DELIVERY SERVICE in the UK it's in ROCHESTER-all is not lost however collect an awesome Pizza Hut pizza with awesome staff from Chatham dockside unfortunately they don't deliver you have to collect or eat at there lovely restaurant. Avoid the delivery place in Rochester like THE PLAGUE !!!!!

I've been waiting ages for pizza and it comes undercooked. Raw veg and dough was still white instead "golden brown". Next time I rather eat frozen pizza than ordering from there. Same sh*it but cheaper.

Shocking the worst pizzahut and they don't care

After waiting almost 3 hours for our order, we called Rochester Pizza hut and the manager 'Ray' lied that our door bell wasn't working when their driver came. Instead of apologizing, Ray was very rude to us. Will not order from them again.

Always order from this pizza Hut and will do in future too. Good service, prefer to collect not delivery

Pizza still hasn't arrived, been waiting over an hour and half. The shop closes before I'm going 2 receive my Pizza!!!

Its a sunday and food took 1hr 30mins to arrive. Hardly warm. One of the worst pizzas I've had

So it took an hour and half for my food to come. Cold and disgusting

. 1ST TİME ORDERED. WILL B THE LAST!! Felt sik as i found hair towards the end of the pizza. PLUS toppings were missing which i had paid extra for

Terrible experiance. Made 2 mistakes to 2 seperate orders and failed to rectify the issue satisfactory. Manager was rude and unapproachable. AVOID!