Far East Express in Medway

Had a problem with delivery driver identifying my correct location but when it came the food was delicious as always and they took a few pounds off for the inconvenience

Absolutely unreal food best Chinese in Medway hands down

Food is great and prices are fine.

My go to chinese cant fault the food or staff best chinese i had in a long time 5*

Food was okay until I found a piece of plastic in my rice!

Probably the worst takeaway I've ever had. Sauces were watery, lacking in taste even of soy sauce. Singapore noodles only tated hot. Before lockdown they were good but not the best. Now they are bad and the worst. Thankfully there food hygiene seems okay

The most awful Chinese food in Rainham please don’t order from them you are just throwing your money away.

Excellent service, polite drivers, nice hot food

Far east express best Chinese in Rainham

Very disapointed Delivary was late food was dry & tastless unless there is big improvement I will not use again

Best Chinese takeaway in the area, great food and fast delivery

Ordered on just eat, got told set time, set time moved, got told it was delivered. Had to drive down apparently the order didn't come through at all and got some free chicken balls

Been waiting two hours for my order and they won’t answer the phone either

It would be quicker going to China to pick it up and return home than waiting for this awful restaurant to deliver. So unprofessional excepting the order and not delivering

Absolute discrace. Avoid this place at all costs. When it's a little busy your just eat order will be cancelled and they will say "they tried to call you". Just save yourself the effort and order from someone else. Should checked the poor rating before ordering.. Avoid. Thank me later.

This Chinese has gone downhill , the food was very over cooked & very dry tasting despite having sauces on them . Very disappointed

Food was on time and piping hot The dishes we ordered were tasty and well presented, I will order again from this takeaway.

Have always been a regular of this take away ordered again yesterday first time in a while and shall not be ordering again. Food was very bland had no taste, beef was a sloppy texture and crispy dunk dried out, nearly £40 for a take out and very disappointing must have a new chef. will be going else where in future.

Food was OK, Delivery was slow though and arrived 5 mins late but we enjoyed the meal, would order again.

Absolutely a waste of your time! You have been warned!!!!!!!!!!!!!!!

AVOID AT ALL COSTS! I ordered a takeaway from this restaurant which is literally down my road via Just Eat. The order never arrived despite the fact I was charged. I did my best to get in contact but they never pick up their phones. Utterly abysmal service and a waste of time/money!

Wouldn't order food from here, I have no idea how they managed to get a 5 star rating

Took sooo long to be delivered, over a hour late and then it wasn't great. Ordered on a Tuesday so not even busy weekend

Very poor food and looks dirty when walking past needs a good clean , when have ordered food is always late and do not inform you of this , have called up when my food has been a hour and a half late to be told you will get your food when our driver gets to you. Very poor customer service.

Dinner tonight for my daughter was awful, food was cold some had hair in it, delivery driver was rude and they didn’t seem to keen on answering the phone, overall not happy

Would give it 0 stars if I could, completely messed the order up, didn't want to co operate with sorting it out and the food that did turn up was poor anyway. Would definitely not recommend

Was OK had sweet and sour chicken with rice I have had better I went to the shop to order it is cash only not much more to say.

Ordered for 19:30 advised it will be here on time. Its now 20:13. I have chased no answer to phone. Just Eat advising they are closed now. Shocking service. Dont use

Ordered at 18:10, said would be delivered for 19:40, it’s now 21:43 and it says it’s been delivered but hasn’t. Cannot contact restaurant as constantly busy but they have answered a few times only to hang up without speaking. I’ll be calling back for a refund. Turned up at 11 when I was asleep in bed. I did get the restaurant eventually but they said they never received my order only for it to turn up an hour later. Chips were burnt and soggy, chicken balls were soggy and dry, chow mein was ok.

Fantastic support to my 90 year old mum during the lockdown . She lives just down from the shop and they always deliver her telephone orders quickly and for free . The food is tasty and hot and the staff are always friendly when they deliver . Well done

Food was disgusting. Duck was just fat. Order missed it off. Phoned to complain but probably better if we didn't get it. So bad. Never use them again. Just dreadful.

Great food, no complaints. Their pork chow mein is excellent.

Ordered at 6:30, they said it would be here by 8, but it arrived just before 11 and after we had given up and gone to bed.

Ordered via Just Eat App at 5.50pm on a Saturday night, said it would arrive at 7.10pm. At 7.40pm still no delivery, I had tried phoning them numerous times but was constantly engaged. Finally got through, left me hanging for over 5mins while they tried to find our order. Was told that they couldn't find our order, then they did and were just waiting for a driver to become available. I said this was no good, I wanted a refund but because via Just Eat I would have to contact them direct for refund, but they could offer us a discount instead. So we took the discount of 2 extra dishes with our order. Our Order finally arrived at 8.35pm,1hr and 25mins later then expected !!! We won't be using them AGAIN 😡😡

Orderd my food off of just eat at 6pm was meant to arrive at 7pm. I waited then called to ask where my order was , I was then told that the food would be with us soon. We waited until 8pm then called back only to be told that the driver was not back yet and then they proceeded to say it will be here soon. We then called back at 8:30pm to complain about the wait and we asked to be compensated for the wait, they offerd a curry or a 10% discount on our next delivery. We took the offer for a curry as we will not be ordering from here again then they told us it was on its way and would be 20 minutes, I then proceeded to wait until 9pm then called back to ask for a refund then was told that the driver was two minutes away. I told them that I would give them another 10 minutes then I was going to go up there and get my money back or my food. Five minutes after that phone call the delivery drivers showed up the food was warm and as I was eating it I proceeded to find two hairs in my order. They missed out the extra curry we where promised they replaced it with a coke instead. They blocked the number attached to my just eat account after the first phone call, then I had to call off of a different number they blocked that, I then had to use a third number to call which they also blocked. I did not have a fourth number to call and tell them that the curry we where promised was missing. Will not recommend this stressed me out more than it was worth especially with me being pregnant, I had even mentioned on the phone that I was pregnant and said that it was unfair to wait that long for food.

Found a clump of hair in my food. Food safety risk. Late delivery. Only offered 10% off on next order... So effectively free delivery, I don't think so... had to go through just eat to make a complaint and hopefully will receive a refund. Waiting for the food to be collected as not going to even try to eat it. On the phone they were unresponsive, unapologetic and the manager I could hear in the background not really bothered by it. I work within the industry and situations like this have me questioning the effectiveness of their food safety plans.

Tried to order from here promised 30min delivery 1 hour 30 later it still hadn't arrived. Dreadful experience - staff lied constantly about when it would arrive.

Great food but the delivery service is appalling.Used this chinese several times in past few months and delivery was over 20 minutes late every time. If you can collect, I'd recommend it. Why pay for the delivery when it'[s not reliable?

Order turned up 2.5hrs after ordering! No apology given. Too late for us to eat and was cold so told the driver to take it back. Terrible will not use again!!!!!!

Recommend! Have ordered from here for years. Satay sauce is the best! Only ever been late twice out of about 100 orders!

For that quick replacement of a home cooked meal. This is the place to go.

This food is so good because of the taste and texture

I have been a customer for many years but have been badly let down tonight.

Absolutely awful. 2 hours waiting for food so ended up ringing just eat themselves and getting the order cancelled. When I phone up after an hour got told they was short on drivers so to wait 15-20 mins. Ended up phoning again 45 mins later and just got left on the side for 10 minutes whilst I could hear them talking away completely ignoring the phone. Ended up hanging up and going to Just Eat. Ruined the Valentine’s Day dinner, ended up having to go and collect order from another Chinese shop myself. AVOID! Listen to all the reviews that say the food was late as this is the case and when you phone up they are not helpful at all.

The food was very nice and it was ready very quickly too. I went to the takeaway, ordered and waited. I would recommend this takeaway.

Ordered through just eat and told it would take 1hr and 30 minutes to deliver which we thought was a long wait but ordered anyway. The takeaway never turned up and couldn't get through to the restaurant!!!! Ended up getting pizza

Where shall i start?... Food is a disgrace Service is a disgrace the place is a shambles!

Great food staff are friendly and good food and value for money.

Ordered my food over 2 hours ago and I'm still waiting. Should have put my order in last Friday it might have come by now. Starting to think Far East Express really is in the far east and not the Medway Towns. Are the cooking my barbecue spare ribs by leaving them next to a high wattage light bulb? Are the frying my rice by the grain? Peeling the spuds with a pencil sharpener? Fuming too because I had a white magnum ice cream in the freezer which I was going to enjoy for dessert but that's gone already because I'm so hungry I'm on the brink of starvation. I think I'm so hungry I'm starting to hallucinate as my sofa is looking a lot like a spring roll. I just want curry sauce coursing through my veins, is that too much to ask? This is the worst Friday of my life!

If i could give this place no stars I definatly would! We either got given dodgy chicken that taste like prawn (we will no in a few hours) or they mixed it up. when rang to complain the lady on the phone was RUDE went up to the shop for her to laugh in our face once told my daughter was allergic to fish still smirking she was so rude not one ounce of sorrow. I will never order from.here again the food was horrid the service was appalling. I just hope our family hasn't been affected by food poisoning! DISGRACEFUL

Despite their prices going up drastically and then being cheeky about it and telling me to go elsewhere over the phone. The food is really good shame about the customer service. Go to the one just down the road!!

90 miunets still no food phoned up as much use as a chocolate fire guard no clue about anything didn't even ask details regarding order but was told would be with us in 10min that was 30 mins ago😤😤😠😠

Recent BIG price hike but BIG drop in service. In common with others the delivery time is woefully underestimated. Was quoted within an hour, I called them after 90 minutes to be told the driver was en-route. I called again at 120 minutes to cancel the order as delays have been all too frequent in recent months. A shame, and the price hike means we need to shop around as the poor service is not worthy of the cost.

Waited 3 hours for the food to arrive only to find a hair in my cold rice followed with no aplogie also your driver and person who takes the orders needs to learn some manners

Ordered 12 dishes, waited over an hour past the expected delivery time only for 2 dishes to be missing from the order. Rang up and was told we’ll get it free next time!!! It won’t be free as we’ve already paid for the meal ...£57. Now got to keep the other dishes warm whilst we wait for the two to be cooked and delivered. Won’t be ordering from here again in a hurry!

the best in town food is very great

Only one i use in Rainham. Never had a bad meal yet. Never have it delivered so cant comment on that.

Never been disappointed food is always hot

Had quite a few home deliveries from here. Always reasonable delivery time. Food always arrives hot and is lovely.

Disgusting. Placed an order and was told it would be 40mjns. Phoned after an hour and half and told it was out for delivery. It never arrived at all. Couldn't get through on the phone as engaged all the time. Phoned next day and was spoken to very very rudely. Couldn't care less. Put the phone down on me. DONT order from this place. Been a customer many times. NEVER again

Have been a regular customer for over two years, delivery was taking over two hours and when we called this sham of a restaurant a rude woman answered by saying 'Wait a minute' then proceeded to leave my partner listening to the clattering of their kitchen for 10 minutes until the line cut out. Food is nothing special, so we cancelled our order through Just Eat, and will never use this 'restaurant' again.

Waited over two hours for delivery, when I phoned them they said there is nothing they can do.

Just had a meal from there just the BEST in the medway :-) :-)