Pizza Hut Delivery in Taunton Deane

This is the most bizarre review after a bizarre experience. We had just landed back in the UK after a long haul flight. Having had very little sleep and having a 4.5 hour drive home to Cornwall, to save time, we thought, let's order pizza. I looked on Google, and found this place. Not far off the M5, shouldn't take us long, I can pre order. So I did. Went in to collect, no order received. Odd. Showed him my email confirmation and it turns out I accidentally ordered for the wrong time. My error totally! Clocks have gone back and because we've been out of the country, the time in our car was wrong. I said 'sorry my error, but could you please put it in and cook it for us now as we've still got another 2 hours to drive after a long haul flight, we've hardly slept, I'm exhausted and hungry and made an error'. The guy at the counter said 'Sorry I can't do that. The computer won't allow me.' I said 'but I've paid, I've got proof of payment, I've got my bank card, photo ID and I'm standing right in front of you, explaining I've made a mistake re the time and asking if you can please cook it for me now.' Repeat response 'No. The computer won't allow me to do that.' I then asked if I could cancel the order and reorder, and was told no. I needed to contact customer services. Only they can do that. I went online to cancel but it said that customer services will take 48 hours to reply. I explained this to the guy. Asking again, and saying surely you can just cook it now and then not cook it later. No he says, if you reorder and pay again now and customer services don't reply and the order is there in an hours time, I'll cook it again. To which I replied 'what, even though I'm here telling you I just made a mistake because of the clocks going back and you know I won't be here to collect in another hour!?'. Yes, he replies because the computer controls everything. I then said, but if you cook it again customer services will refuse my refund won't they!?' 'I don't know' , he replied' that's up to them!' To which I replied' so 'even though I'm here in front of you with the card I paid with, saying I've made an error with the time and you don't need to cook it again, you won't cook it for me now and you won't cancel my order, and plan to cook it again in an hour even if I reorder now'. 'I'm not allowed to' came the reply. 'Everything is controlled by computer'. Utter madness!!!!! Eventually he agreed to put it in the oven half an hour after my visit, when the order dropped, so I didn't have to wait a full hour. But after a long haul flight, 4.5 hour drive home, I honestly could have stood there and cried. I get that the time selected was totally my error, but I cannot fathom that a human cannot make up and put a pizza in an oven 45 minutes before the computer tells them to, and then just doesn't do the same again 45 minutes later!!! Absolutely dreadful customer service. No compassion whatsoever. I ran my own shop for 7 years and would bend over backwards to help a customer. Just no compassion. Maybe I should have read the other reviews before going here. Whoever owns this place you need to sort out your staff!!! When my husband went in to collect, he said no one even came to the counter to greet him. Nobody about at all. Sad, because the food was absolutely delicious.

Worst pizza I have ever eaten, soggy, cold, doughy and very greasy

I normally like this place and food but today I need to call out the staff. These people didn't cook my pizza well, since it was half baked, and didn't fulfill the two toppings offer, giving me only 3 options when it's normally 2 toppings of choice. Please, managers or people in charge check these people's work out because they are dropping the standards dramatically

I ordered pizza and chef is drunk here. Worst experience

The food was not that good . If anyone see it or eat it no one will like it

Skip this place even if you’re a PH fan. You will thank later if you do.

Lovely food, good prices. Just make sure you check the pizza before leaving as I've had an order that wasn't what I asked for previously.

Order not delivered and was told they never had an order from address but the money was taken from my account via PayPal so I have proof and proof of my order aswell will not be using Pizza Hut again for sure .

I wait outside in the rain for 20 minutes and no one brings my order, no one calls me and delivers? never once I only order from you, to give me money back.😡😡😡😡

Good Pizza service was amazing, just no parking

Ordered at lunch time turned up at dinner time ... Very nice just not the 20 - 40 mins More like 2 - 4 hours

Friendly service when getting cookie doughs to take away

Terrible took 20 minuets to come to the front swearing!! Never experienced it before manager wouldn't give me his name!! He explained he was over staffed!! Not happy couldn't trust the branch!! Do not use this branch terrible service wouldn't trust them not to do somthing to my food!! Management please look into this branch on this date!!

Really nice hot food delivered only slightly late. Would definitely order again. Thank you.

Piping hot and absolutely delicious.

Pizza was amazing. App however not updating so had no idea when the delivery would arrive. But it was a bit early which is better than late.

One of the best fast food pizzas that I have eaten in a long time.

Food was really greasy and didn’t enjoy

Why bother telling them to ensure they ring the bell not knock coz I won't hear it. They didn't bother putting on the delivery drivers paperwork, fortunately I did just hear something, when I checked it was the pizza.

Awful, super greasy. Don't order the Margherita!

Missing ice cream with the cookies. Couldn’t be bothered to call up for them but just worth checking order before closing the door. Cookie tasted great though

Two large pizzas for collection. £8.99 each. Bargain!

food is great but please please order on pizza hut website, not just eat, I found out I could have saved £20 if I had ordered on the site and I called them and they said they were "not allowed" to cancel the order even if I order the exact same thing on the website so the food would not be wasted

Hi one pizza was missing & the cookie dough as missing. Had to share one pizza . Garlic bread was stone cold really poor service

First time trying a melt. Really delicious. The garlic bread , however, was cold. All went down very quickly as I was very hungry. Would recommend the melt!

The pizza was a bit deformed on arrival but still tastes great and the delivery guy was lovely :)

Didn’t receive no food and wasn’t informed that my order was regretted

Only 6pc wings was delivered. It wasnt delivered at my location.

Great Hawaiian pizza and I also recommend the white choc chip caramel cookie dough which comes with lovely vanilla ice cream. Quick delivery and polite delivery drivers. Edit: 2nd order - create your own pizza + a side is a good deal. The cheesy garlic bread is more garlicky than cheesy.

Worst pizza I have ever had dripping with grease went through the box, all the toppings slid off, didn’t even get my money back. Awful

I asked for a hawaiin but had a farmhouse delivered.

Bless him only 1 delivery driver, rang up and they explained and everything was okay

Unfortunately despite paying for 2 dips we didn’t get any not sure how to get the money refunded?

They now run a no cash service. So if you don't have money on a card you can't pay. Which happened to me. No bank card on me, but had plenty of cash on me to pay.

pizzas were bland and toppings dry , slightly over done

Very late delivery which was a pain. When the food eventually arrived it was hot and very tasty but I will not order from there again as I had a problem in the past but decided to overlook it because the food was good.

Unquestionably the best takeaway pizza in Taunton

Great service and food arrived early then estimated. Was great!

Yummy pizza as always despite it was a little cold on arrival but it was absolutely freezing outside so am not surprised. Requested my pizza to be delivered at a particular time slot unfortunately this was ignored so ended up getting it two and half hours early.

Food was great, amazing actually. The delivery driver was a let down. 10 minutes late, which we usually don't mind. However this time they parked all the way up the street which is a good 10 minute walk. Initially we thought he'd gotten lost, but while handing our food to us he dropped his phone. He was late because he was too busy playing Pokemon Go. Bit annoying to be honest. He was so busy playing Pokemon Go that when we found him he was trying to give our food to an elderly neighbour to engrossed in his phone to realise it was the wrong house. He also made the website say the food was delivered before he even had delivered it. Tldr; food was amazing as always, service not so much.

Lovely pizza, drink was not sent as ordered, driver offered to return with it but all would be finished by then

It looked like our pizza was reheated the sauce was dried up and everything was shrivelled up

I didn’t get an alert to say it was on its way and the driver was quite rude to me and said there was no phone number but I did add it to Apple Pay. Doorbell didn’t work so I didn’t hear him come as I was on a call.

Disappointed to have received the wrong order, and now the food has gone to waste due to allergies.

At last a take away that was tasteful and hot .

Didn't bother brining whole order, blamed Just Eat. Tasteless. Don't use..

On time but just at the later of the estimate. Was told 20.30-20.50 as an estimate arrived approx 20.50/20.55 however I was told it was with driver about 20.05/20.10 so I waited to greet. It was stone cold over cooked not good at all

Great service all round. Easy to order, quick delivery and delicious food!

Excellent customer service, friendly and helpful and amazing pizza. Thank you😁

The brown haired women was very rude and obnoxious.. I wouldn't eat out there again.

Went in to make an order for a pizza and some garlic bread - instead of garlic break, I received a portion of wedges instead. I phoned in about it and was told nothing could be done about that (I know at the time of ordering I was wearing a mask, but I made it clear several times that I wanted garlic bread and never once asked for wedges, I don't think the person I ordered through had the strongest understanding of English either, to be fair). After eating some of the wedges, a friend whom I shared them with claimed that some of them were undercooked, and I've spent a good part of the last hour feeling slightly ill. If I order from here again, I'll have to ensure that the order is all 100% correct BEFORE leaving. At least the spicy pepperoni pizza itself was good, which is why I'm leaving four stars instead of three.

Best pizza. Best costumer service.

My husband actually said it was the best pizza he had eaten for a long time

I only asked for a bit of extra sauce . It must come out of their wages as ended up with cheese on toast 😂

Great service and friendly driver, tasty pizza

Firstly I ordered at the one in Hankridge but my order was delinced there and there was no reason for it. I then ordered at the station road shop where for the exact same order was £5 more than the Hankridge store!! Any ways, the pizza turned up and it was way to thin and half of the topping fell off back in the box when I picked it up. The crust was far to crunchy. My garlic bread never turned up so had to phone them to say but the person on the phone was rude and didn’t have a clue. He said “oh erm” and “I’ll have to bake another” rather angrily and rudely. I had to wait another 1hour for it to turn up & when it did, I was that “stuffed” I couldn’t eat it!!!! Next time I’ll be ordering else where. @pizzahut staff; PLEASE check all orders before sending them out as you are the second place in a week that have missed things off my orders!!!!!

Made the foolish mistake of ordering and then not calling immediately to have the cheese removed as all the family is lactose intolerant 🤯 fortunately the nice man I got through to on the phone made an exception and is sending 3 pizzas cheese free out to us. THANK YOU!!

The food was cold and not cooked well. although the service was good and quick

Overcooked and wrong sauce put on base of pizza

Just a bit meh! Greasy, yet crispy mm (classic crust) thin base, not the best experience, but not my worst.

Advertises 30-45min delivery. Took over 2 hours from order to arrive. Notifications said it was on its way after 40mins and said enjoy your food after 45. When I called to chase they said it was still being cooked!!

So disappointed. They couldn't even get the order right. Missing pizza. We now have to wait so first pizza is getting cold. And the amount of wedges is silly. No happy. Normally really good.

The food was received exactly on time, it was piping hot and delicious, despite not being exactly what I ordered!

Best pizza good quality, order coming quick and pizza still hot. Friendly delivery girl Violeta she was nice and polite

Pizza perfect. Nice and friendly delivery driver Violeta.

love there service , very quick and fast. pizza was amazing tasted so fresh :)

Ordered to arrive at 7 pm. It was delivered at 5.50 pm. The pizza was very tasty but quite greasy

I order cheesy bites and they sent stuffed crust

Very overpriced for what it was

Starting to get really annoying that from one week to the next , you just dont know if they have gluten free options available!!. No gluten free for about five months then they did for about two weeks but none again.

Pizza great as always, Saturday night always busy but maybe spend another 15 seconds cutting it as ours looked like it had been cut by a trigonometry impaired fool.

Pizza was very good, I never had a pizza with so much toppings on. Amazing pizza. I recommend it to anyone. The only issue that I had I ordered an ice cream magnum and they sent me Ben jerry blondie brownie and I hate brownies, not my thing... I wish they have called me, that's why is that number phone I guess....and told me that they don't have what I ordered and let me choose something else, something that I like not them to decide for me. I throw that ice cream in the bin, waste money . I hope in the future for their progression and to keep their customers to call the client and explain if they don't have what they ordered or to remove the items from menu.

No stuffed crust. Said could have a free side but forgot to put it in. Forgot to put order through then so was late being delivered. Sent free bottle of Pepsi - but we don’t like Pepsi

Always comes to me fast and is always hot.

I ordered 5 sour cream and chive dips and I got 5 garlic and herb instead which we dont like and the pizza was extremely greasy on the base

Really delicious, arrived earlier than predicted which was great and it was piping hot throughout.

hi, no Ben & Jerry's Chocolate Fudge Brownie (465ml) and the bottle pepsi was 0.5L, no 1.5L

I wouldn't even give this place 1 star. Late pizza on 2 occasions and the first time our pizza had clearly been left on its side. Also lies from the staff about how long it is taking and where it is. Not good.

We ordered this once before and it was lovely but this time we ordered and paid for an 11” but received a 9”, there wasn’t much sauce or topping and it just was just quite bland and more crust than topped pizza which was chewy and burnt. Really not worth the cost and won’t order from here again.

Not the best when ur paying £20 + for a medium pizza and few bits of chicken

Pizza arrived very hot. Delivery girl pleasant.

Delivered almost half hour late. Was cold and filling was minimal. £20 down the pan.

Automatic top marks for delivering during a pandemic. Who cares if it was late, it should be expected at the moment.

Don't do it out here,only about 4 miles from town but to far with out charging a fortune.

It was decent, little annoyed that everything kept falling off my pizza specially the cheese but otherwise all good would order again

Still not arrived one and half hours later.

The pizza was tasty, the service was fast. One happy customer)))

Could of been hotter. Overall a tasty pizza, but the base could have cooked a little longer.

Ordered garlic dips, received BBQ with no contact from the store. Ordered a pizza base with no garlic for my partner, received it with garlic and wasn’t happy with what we received. Then tried to fill in the ‘didpizzahutdeliver’ only for them to tell me my code was invalid... and then it had magically expired within 30 minutes of receiving our food.

Man there serving with dreadlocks not covered by a hair net. Shouldn't be aloud

Was stood in shop for 15 minutes totally ignored while staff chatted out the back

Easy to order, then sit back and wait. Plenty left for later.

Food generally good but recently quality not as good as it used to be, feels like it's been rushed

The food was greatmy daughter loved the macaroni cheese and the cookie dough and ice cream and my son loved his pizza and our pizza was really really nice and tasty annfield you all up everyone was very happy we would definitely been using this again

excellent fast delivery and hot food thankyou

I ordered a classic crust and it came with garlic powder all over the crust which wasn’t nice

Delivery man was strange and made a comment regarding the delivery time: “I would have cooked something by now.”

Really good pizza, fast service even for 12 at night.

Staff very friendly to every one never once had a probem! The workers are aways makeig me happy! The pizza is very good its really tasty! I love how there a big choice of crust (stuffed crust is my fav). There sides are really good! I think my fav one was a garlic bread pizza one (I might of named it wrong!). It’s a good place to buy some pizza for a house party! They have really good offers for everyone! Also I love the point card you when you get 7 points (spent £70) you get a free medium pizza what I did and was the best free thing I had.

The best pizza in town with lovely friendly staff and ready to be at your service to deliver great customer experience.