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3.8

Based on 146 opinions finded in 2 websites

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Nº 244 in 338 in St Edmundsbury

CUSTOMERS TALK ABOUT DISHES WITH..pizzachickengarliccheese
Score

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It's a great PizzaHut take away and delivery kitchen. Always a bit of a buzz around dinner time when locals come and go for their pizzas.

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Alexander Overman . 2025-03-23

MORE AT Google

Pizza come hot. Was absolutely delicious 😋. Only reason I haven't given 5 stars is because a sauce doesn't come as standard unlike their competitors. This of course isn't this restaurant fault, that is a Pizza hut thing. Can't fault the food I received today, will definitely order again.

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Rebel Aurora-skye Sayer . 2025-03-12

MORE AT Google

Was delicious, will definitely order again.

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Rebecca Draper . 2025-03-12

MORE AT Google

I came to collect my order which I had placed on the phone, and my collection didn't communicate through the phone properly. However, a very kind and helpful man (Ronak) provided me with outstanding service. He said sorry for the mistake and made what I had ordered. I could have easily left hungry however Ronak was amazing :). (Thank you) The pizza was also very good.

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Preston D . 2025-03-07

MORE AT Google

The service from pizza Hut is fantastic and good custom satisfaction. Am delighted😃

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sudharshan . 2025-03-05

MORE AT Google

Excellent pizza. Great as always.

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Andrew B . 2025-03-03

MORE AT Google

Very nice service. Friendly staff and great pizza!!!! Great manager, Andrei!

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Antonio Serban . 2025-02-15

MORE AT Google

food is stone cold. 1hr and 15 minutes to arrive

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Daniel . 2025-01-17

MORE AT Just Eat

Food didn't arrive, but still charged a fee.

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Darren . 2025-01-09

MORE AT Just Eat

The food was cold. It was brought to the door just in its boxes and not in an insulated bag. Driver claimed it had been in the bag but the boxes were cold to the touch as if they had just sat in his car.

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Dawn . 2025-01-09

MORE AT Just Eat

The worst pizza ever. I believe that I am suffering from food poisoning. Dough was undercooked and cheese was very oily. It immediately made my stomach hurt and I couldn’t finish it. Please Pray for me because I'm not doing good. Do not order from here!

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Jamia Davis . 2024-12-31

MORE AT Google

Take out only, quick and easy. Always tastes good

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Riyaz Kassam . 2024-12-27

MORE AT Google

Food was cold on arrival. Delivery was 20 minutes after the first estimate. Not impressed at all.

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Mike . 2024-11-03

MORE AT Just Eat

Went in late last night (closing time) after walking back from the pub. Very friendly man served us (didn’t get his name☹️) Delicious stuffed crust pizza, brilliant service. I will definitely be visiting agsin

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Gina Downing . 2024-10-20

MORE AT Google

Been several times now, the pizza has been consistently bang on and service very polite and friendly.

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Stuart C . 2024-10-20

MORE AT Google

Wasn't what I expected or saw on Google maps

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Faith Housham . 2024-10-16

MORE AT Google

Ordered on Uber Eats and waited an hour just for them to cancel on me, despite the driver being close. I got refunded, but you wasted my time for no reason. Very disappointing service.

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Ben . 2024-10-09

MORE AT Google

terrible delivery, the pizza was turned up on its side to the point it was hardly edible as it was all mashed together with the cheese all over the lid and not on the pizza. I will not order from here again

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Darren . 2024-10-04

MORE AT Just Eat

Rang to order pizza for collection and asked if they could make sure the pizza is cooked crispy as the last 2 times I’ve had pizza it had been undercooked the crust hadn’t even gone brown. (Deep dish pizza should be crispy on the bottom) He replied no as were busy 👍 not being fussy just want my pizza as it should be cooked! I then replied I’d like to order my food as I’d like it please or I’ll just cancel as it’s not enjoyable and he said ok that’s fine, so with that I cancelled my order and will not be using them again! I go there all the time and unfortunately I will never again. Good job dominos pizza is Nextdoor to cook my pizza properly . Bad service 👍 undercooked pizza with the excuse of we’re busy 👍 Wouldn’t recommend.

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j knowles . 2024-09-28

MORE AT Google

Absolutely fuming, ordered a pizza around an hour ago and it still isn’t out for delivery will not be ordering from here again.

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Kelly Murtagh . 2024-08-18

MORE AT Google

Very good service, always best place to get dinner

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Raveena Ratheesan . 2024-08-07

MORE AT Google

I've given this Pizza Hut 🍕 a try a few times and I've always been disappointed. The Pizza Hut out in Ipswich is pretty good so I don't really understand what's going wrong with the location here.

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George Nave . 2024-08-05

MORE AT Google

Andrei made pizza for my sister and nephew that was very tasty and yummy. Very friendly deal with customers and nice expression. Highly recommended. Thanks Andrei for your great service ❤️

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Al Amin Liton . 2024-07-23

MORE AT Google

I had a fantastic experience with Pizza Hut’s delivery service! The food arrived quickly and was still hot and fresh. The pizza was delicious with the perfect amount of toppings and a crispy crust. The delivery driver was friendly and professional. Overall, the service was excellent and the food was amazing. Highly recommend!

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Robert Iacob . 2024-06-16

MORE AT Google

The New Yorker is great, and customer service is phenomenal

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Calvin Underwood . 2024-06-15

MORE AT Google

A short gentleman served us with a polite manner, great service and quality pizza. Thanks

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Aykut . 2024-06-11

MORE AT Google

Very good food , more quality than other food places, very fast delivery, I recommend Pizza Hut nr 1 in Bury st Edmunds

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Ana Maria Popa . 2024-06-08

MORE AT Google

Disappointed.. we’ve ordered a loaded chicken supreme pizza, and sadly.. we’ve got a normal chicken supreme pizza. What was even more sad, is not that we paid more for that pizza, or that the fact that was semi burnt, but the fact that I called the shop to tell them, just to be careful in the future to not repete the mistake, and he said that he put the 3 types of cheese on it, doesn’t mean he needs to put more cheese.. I guess.. he doesn’t know what ‘loaded’ means.. He was very rude. Shouted at me just because I told them that I don’t think they’ve sent the right pizza. I didn’t request other pizza or a refund.. I just wanted to be able to order again in the future and make sure I get what I pay for.. It’s not the first time I order that pizza, and that was definitely not the loaded one. My husband doesn’t even want to hear about Pizza Hut again. Good luck..

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Adriana Calo . 2024-06-03

MORE AT Google

Very friendly place and best food

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Arul Shalini . 2024-05-13

MORE AT Google

Excellent customer service sorry please thank you. Ronald is a top man :)

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Sensory Nest . 2024-05-12

MORE AT Google

Food is always good, store is clean and staff are friendly

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mark goodchild . 2024-04-12

MORE AT Google

Took ages to be delivered/accepted bya driver. Driver said it was delivered before it was so we thought it has been delivered when it hadn't. Delivered without the drink that we ordered too. Overall, not impressed at all.

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Phoebe . 2024-02-22

MORE AT Just Eat

I collected my pizza and the whole place stank of cigarettes, there wasn’t anyone at the counter when I arrived and no instructions what a customer should do upon arrival. The pizza was very dry even though I was on time collecting it.

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Richard Smedley . 2024-02-17

MORE AT Google

Went into the pizza hut to collect an order on my way past had to wait over 35 minutes to the when I eventually get my order I get home and my both my pizzas are both wrong

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Connor Barton . 2024-02-12

MORE AT Google

Boxes were not sealed. Ordered 4 garlic dips and was given 4 sour cream and chive dips. Food quality was very good.

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Thomas . 2024-02-06

MORE AT Just Eat

Wrong order was delivered. Pizza Hut didn’t sort the problem out.

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Ashley . 2023-10-19

MORE AT Just Eat

ordered bbq base pizza and got tomato

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Jordan . 2023-09-21

MORE AT Just Eat

Driver got lost. First time that's happened in the 2 years of living here. Therefore food was lukewarm at best. Could live with that, it was one of those things but I paid for extra toppings on the pizza and they were missing not good enough.

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Matt . 2023-09-05

MORE AT Just Eat

Delicious pizza, collections always speedy and on-time, friendly staff. Excellent takeaway.

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Myles M . 2023-08-09

MORE AT Google

Super speedy. Collections always ready in 10mins. Kitchen couldn't be cleaner. Staff are friendly and polite. Food is exactly as expected.

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Daniel Norman . 2023-07-04

MORE AT Google

Didn't give me the correct order. I ordered a Chicken Supreme with xtra toppings. I received a basic margarita with xtra toppings, no chicken, no mushrooms, no peppers & no onions so not a Chicken Supreme. No wonder it was in good time because it wasn't a full pizza.

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Bryony . 2023-06-30

MORE AT Just Eat

The delivery window changed. 3 times. The pizza was delivered warm to cold. I had to reheat it. Really unhappy. PS tell the delivery guy to wash his bag. Disgusting.

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Maureen . 2023-06-02

MORE AT Just Eat

Very good value and very good food

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leigh shelton . 2023-04-21

MORE AT Google

Incredible service. Spoke to Zack. Excellent service.. Highly recommended

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Sahir Sumalani . 2023-04-07

MORE AT Google

Food come pretty much frozen and was uneatable, kids left with no dinner

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Jack . 2023-03-26

MORE AT Just Eat

Order perfect. Great service from ordering to delivery

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JULIE . 2023-03-11

MORE AT Just Eat

The nachos were small and not worth the money. The pizza cheese was all on one side of the pizza and unusual taste with the pizza.

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Amy . 2023-02-25

MORE AT Just Eat

I was very disappointed with the size of the salads: it’s a Robbery! 92 grams container cost £4.99?! I overpaid at least 5 times! Can you refund for the salads, please? (Or I will never order from you again) With thanks😠 Aurelia Perrio

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Aurelia . 2023-02-20

MORE AT Just Eat

Good quality Pizza 🍕, nice to find a Pizza Hut which puts quality first

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Alex . 2023-02-02

MORE AT Just Eat

After ordering on the app, it's always ready in about 5 minutes, so quick and pizza seems to be amazing following a bit of a downhill decline. Definitely back on the up and the young man with long hair and girl who normally work here a really friendly and efficient!

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E “Review-Em” . 2023-01-30

MORE AT Google

The order was an hour late was obviously cooked some time before it was delivered and part of the order was missing. I have sent the order back ans require a full refund

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Carl . 2023-01-15

MORE AT Just Eat

Restaurant completely messed up my order. So now I'm waiting for just eat to help sort it out as the restaurant wasn't helpful at all even tho they are the ones that messed up. Won't be ordering from pizza again.

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Sarah . 2022-12-21

MORE AT Just Eat

We did not receive the extra sauces or the chicken stripsI paid for! How do I get a refund?

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Maeson . 2022-12-18

MORE AT Just Eat

Food was cold and wasn't that great

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Dominic . 2022-12-18

MORE AT Just Eat

Food on time but all stone cold... congealed nachos with cheese burnt on... I won't order fro. Pizza hut or just eat again... premium cost for substandard food

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Mark . 2022-12-17

MORE AT Just Eat

Perfectly hot couple of slices of American style pizza 🍕 on a cold winter's evening delivered quickly - happy household thank you

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Alex . 2022-12-12

MORE AT Just Eat

Overcharge by the website restaurant dont want to know spokevto customer care not bothered either total joke of customer care

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Stuart Frost . 2022-10-26

MORE AT Google

Great as expected, good range of vegetarian options now.

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Tom Forster . 2022-10-24

MORE AT Google

Missing food and wrong pizza bases!

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Avner . 2022-10-11

MORE AT Just Eat

Great food but need to improve on on-time delivery.

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Steven . 2022-10-01

MORE AT Just Eat

Food arrived late and they sent the wrong pizza. We had no way of correcting the order as it was a meal deal where you choose your own pizza. Luckily we are not vegans or vegetarians otherwise we would not have been able to eat the pizzas that were delivered.

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Sasha . 2022-09-21

MORE AT Just Eat

Got the completely wrong order. Branch then un able to help as it was through just eat. No one to speak to so waiting for an emailed reply and had to order food from else where.

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Brandon . 2022-09-16

MORE AT Just Eat

Food was good, but dips were missing, that I paid extra for.

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Victoria . 2022-09-10

MORE AT Just Eat

No items on the order were as ordered. One pizza was ordered with no garlic crust - came with garlic crust. One pizza requested mixed peppers - had mushrooms instead and had to be thrown away. Tear and share came as the "beyond meat" version.

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Andrew . 2022-08-30

MORE AT Just Eat

Wrong sauce on pizza. Missing dips and drink.

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Kelly . 2022-08-20

MORE AT Just Eat

The website gives incorrect prices. The £35 deal started at £38.99. So we left it and went next door to dominos.

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Kat . 2022-08-18

MORE AT Google

Late evening visit after theatre. Very friendly and quick serving. Pizza in our opinion better than the international brand next door.

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Michael Perry . 2022-08-09

MORE AT Google

It was horrible he had the pizza on its side and all the food had slid to one side and the delivery driver was rude, I'd like my money back .

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Krishna . 2022-07-29

MORE AT Just Eat

Best service! Andrew was very helpful 👏

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Ionut Vorniceanu . 2022-07-23

MORE AT Google

Pizza Hut was brilliant. just eat shocking service for delivery, we tried contacting just eat and they told can’t do anything for an hour food finally arrived an hour late. Luckily food was hot

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Hannah . 2022-07-22

MORE AT Just Eat

They forgot my drink I ordered as well

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Jordan . 2022-07-13

MORE AT Just Eat

Cracking service, good bunch of staff 10/10

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Kieran . 2022-07-09

MORE AT Just Eat

Shocking! Delivered the wrong pizza and a piece of garlic bread was missing! Have to send an email about it…… so I’m left with a pizza which I can’t eat

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Sharon . 2022-07-02

MORE AT Just Eat

My food was never delivered. The driver arrived at the wrong house after entering the wrong address (the full and correct address was given to him). He was rude on the phone and never called back to help me understand where my order was.

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Bethany . 2022-07-02

MORE AT Just Eat

Delivery 1 minute after earliest estimated time. Could see when on route and near to us. Really pleased and food nice and hot and exactly as ordered.

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Denise . 2022-06-23

MORE AT Just Eat

Absolutely incredible service from Pizza Hut. Spoke to a lovely man who I didn’t catch his name but he was very attentive to our situation and can’t thank him enough. Lauren

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Connor Boyce . 2022-06-08

MORE AT Google

Food was lovely. Did not receive the drink but I know these things can happen from time to time. All food was there and excellent. Will order again!

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Zara . 2022-04-20

MORE AT Just Eat

Charged 55p*2 for tiny plastic dips that normally come free, wasn’t in a hurry but was very late and didn’t answer phone when I tried ringing. App gave no update either , just wanted to know I had not been forgotten

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Barry . 2022-02-26

MORE AT Just Eat

Delivery app useless said my pizza was delivered had to call to chase took 1 hour app said 30 minutes 🤔

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Mark Chrisman . 2022-02-23

MORE AT Google

Words fail me terrible pizza staff couldn't care less. Complete waste of money..

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Jock Wilson . 2022-01-13

MORE AT Google

Not the first time we’ve had a late order from here

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Victoria . 2021-11-10

MORE AT Just Eat

macaroni cheese was just melted cheese with literally six bits of macaroni mixed in, (i counted them), and the pizza (for the second time in a row) wasnt cooked fully, cheese hadnt been properly melted. And the cookie dough was cremated so it tasted foul.

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jack . 2021-10-25

MORE AT Just Eat

Ok so Pizza Hut is usually rly good and I love it but I ordered a Texan bbq and they have me the most opposite pizza on earth not bloody pleased. This is what I received

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Sam Greaves . 2021-10-09

MORE AT Google

Really happy with the new plant based options from Pizza Hut! 👍🏽

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Nicola . 2021-08-29

MORE AT Just Eat

Really helpful staff after an item was missed, instantly contacted me and arranged for it to be delivered, friendly and efficient.

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Steph . 2021-08-13

MORE AT Just Eat

Pizza was so greasy it was dripping. It was soaking through the box. I’ve had pizza from you before and it’s never been like that.

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Charlotte . 2021-07-25

MORE AT Just Eat

driver was rude. Forgot the dips i ordered. Pizza tastes like greasy cardboard

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Toby . 2021-05-05

MORE AT Just Eat

Took my order AND my money and then called me and told me they wouldn't deliver to me yet still took payment. I was told it would be refunded straight away and I'm still waiting from yesterday.

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Kate . 2021-05-01

MORE AT Just Eat

It came before time, the hot and pizza was delicious.

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Fatma . 2021-04-09

MORE AT Just Eat

Not fussed about lateness, there's lots of roadworks on around town. Food was piping hot and courier was friendly and polite!

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Carly . 2021-03-16

MORE AT Just Eat

My first order, everything was hot and exactly on time 👍

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Mandy . 2021-02-25

MORE AT Just Eat

Ordered 2 pizzas. One was fresh and ok but the other one was dry and sure that was not cooked in the day. The poor quality one was send in different box format (Xmas box). Hard to believe this one was not taken from the frozen from few weeks ago. Very dissatisfied looking at the price and quality offered which clearly doesn’t meet the minimum standards for all of the pizzas in equality.

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Pablo . 2021-01-28

MORE AT Just Eat

Brilliant as always!! Good food, on time and with a friendly smile!

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Miranda . 2021-01-09

MORE AT Just Eat

Ordered for 7.35pm- but delivery confirmed for 8.05 delivery-hadn't arrived at 8.30 - so texted and told would be 8.45. Arrived just after 8.45 with apology. Food was piping hot and tasted great but unfortunately bit too late for us so didn't enjoy as we had hoped ☹

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Lou . 2020-12-31

MORE AT Just Eat

The food was delicious, driver very courteous and earlier than expected, which was great as I was hungry!

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Miranda . 2020-12-06

MORE AT Just Eat

Brilliant food Brilliant delivery time Full belly 😁

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Scott . 2020-11-24

MORE AT Just Eat

Very dry pizzas, overcooked and gummy dough. ordered with extra cheese in both but almost didn’t have cheese on it.

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Pablo . 2020-11-24

MORE AT Just Eat

My garlic dip was left out of the order

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Richard . 2020-11-13

MORE AT Just Eat

Pizza was lukewarm by the time it arrived, also felt undercooked

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Joseph . 2020-11-11

MORE AT Just Eat

The man said he would be back with my cookie and ice cream in 10 minutes but he never came back

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Rhea . 2020-11-04

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