Pizza Hut in North East Lincolnshire

Not a great experience.. No more to add

Pizza all sloshed to one side like it’s just been thrown around

The servers was fantastic. We loved our meals . It was a little empty. But we loved every minute xx

Good delivery driver - food came hot

I ordered the vegan deal for 2 which was meant to come with 2 sides, it only came with one and just eat will not give me a refund for them.

The staff where great and food and drinks where great as well I would come again it's great for the price yeah great food and drinks.

Really disappointed when the order arrived, puddings came with ice creams in small open paper bowls sat on top of the pizzas, so they had not only melted but split all over the order. Bad idea to serve open ice cream with hot food, had to throw away

Order time kept becoming later and later. Delivery person knocked my door down upon arrival

The friendly welcome and attention to their customers

Food was very late and very soggy. I had to wait for my pizza to dry before I reheated it. When the delivery driver delivered it she tapped on the door and walked off asking if I had a dog which I clearly didn't as there was no barking. She then came to the door with the delivery bag and left me to get the food out of the bag myself. Slightly insulting to ask for a tip online when she didn't bother to do the work. Never had this before.

Went to pizza hut Grimsby. Pizza came out before starter of garlic bread. Pizza wasi like warm. Young girl asked if everything was OK we told her pizza wasn't hot enough she just said oh. Discusting for the price they charge. Won't be going back.

Delicious food, was luke warm by the time it got to us. As the delivery time kept getting pushed back.

The staff were really attentive and the atmosphere was OK, but my biggest gripe was the pizza. Not sure if it's because we were on the lunchtime buffet but there was hardly any cheese on any of the pizzas. It was literally some sparse topping with a light dusting of melted cheese on. Maybe this is Pizza Huts way of trimming costs but it's not what I recall what their pizzas used to taste like. Salad was decent enough, but the pizza is what we are there for, and it was disappointing.

food was cold, not luke warm actually cold. Brownie was in a box? with the sauce running all over the box and coming out of the sides, it was a mess!

Food turned up very late and cold.

Food has not been delivered although it says it has been.

Absolutely delicious! My almost 2 year old loved her mini monster meal (pizza, drink, and ice cream). I've never seen her eat so much pizza! I had the bbq chicken and ham flatbread, and it was delicious. Highly recommend!

Food was delivered, one pizza hot and the other cold. Pretty sure the pizza was dropped as both were folded over in the back if the box and one of the seels were broken. I hope so it could be checked. For the price it wasn't worth it, highly disappointed.

Wrong drink arrived & also wrong garlic bread which is still on the box. Complained to just eat who refused any compensation so spent £25 & wasted half of this. Extremely unhappy & very poor service.

Barely any cheese on the pizzas really bland

Arrived an hour and 15 minutes late. Was cold when it did arrive.

Ordered food at 13:10 and didn’t receive food till 15:05

Haven’t been to Pizza Hut for years, went for the buffet today to find out you have to order off an app! Not what you expect when paying £20+ each. Took a long time to figure it out, would be a lot nicer to actually speak to someone especially when going out for dinner. Food and salad was very nice, clean restaurant and very friendly staff

Food okay, but cold and missing an item. Took 1 hr 55 to arrive

Fantastic staff, very friendly and just a wonderful place to dine in. The staff are very welcoming. The food was just spectacular, as it was my first time eating there I thought to myself “wow, this is just an amazing place to eat in”

Both the pizzas were barely warm and the so called pepperoni feast or what ever it was called didn't really have much on it, the sides were miniscule for the price you pay. on the other hand delivery was bang on time and the sprite was good

One of the better Pizza Hut's we've visited. Very clean and attentive staff. Hannah was great and the pizza's we're cooked perfectly

Food was nice but only proplem is my garlic bread was cold

Waitress was lovely and efficient. Place was clean. Don't like the idea of ordering and paying through the app at the table because you lose the personal touches which is why you go to the restaurant. The app has it's place when ordering for a delivery.

Every pizza hut we go to we get the buffet and my daughter has Celiac disease so she has to have gluten free. as I mentioned we do buffet and we get told my daughter can have 2 pizzas, eat one and we'll bring you another for buffet price . No not Grimsby they made my daughter pay £20 while her friends are paying £9.99 and a member of staff Tanya (chave) had a right attitude and shouldn't be dealing with customers . We will not be returning

Opened the corn on the cob sides to find a fly in the box. Meals gone in the bin. Absolutely disgusting

I paid a visit for a quick lunch here today, and there's been a few changes since my last visit, the first is that it's followed suit with the rest of the chain , the layouts changed a little as well being more open plan than I recall. There's more smaller free standing tables with movable seats and less booth style seating,making it more open plan in style. It's still a well decorated restaurant in keeping with the Pizza Huts chain. The menu seems largely unchanged since my last visit, the staff are still friendly and helpful aswell.The restrooms are still clean and tidy and include facilities for the disabled, the wheelchair access is also very good here and now there's more tables which can accommodate a wheelchair. 👍 Credit cards are accepted, book tables and order meals and pay online while in the restaurant using their app to eat in or takeaway ,an online ordering and delivery service has recently been introduced at this restaurant.(Uber eats)They have added a Vegan menu and Gluten free menu to their range of pizza. The quality and consistency of the food is good, just as we have all come to expect from this well known restaurant chain. This restaurant has a 5***** food hygiene rating. Food review June 2019. They still have the all you can eat buffet at lunchtime during the week, offering a good selection of pizzas,some pasta and the well stocked salad bar and sauces. I found it still very good value for money at the princely sum of £10.99 per head for the basic buffet lunch though drinks are extra. Well it was all you can eat so I did. 🐖🐖🐖 and enjoyed it. 😊 My only real criticism of this place today was the design of the table that I chose to sit at, it was free standing square topped with a pedestal base and I found it quite unstable when I lent on it's edge to get up nearly upsetting it and spilling my pot of tea,which I felt could have been potentially a hazard to young children. Update November 2019. I've used this restaurant a few times recently and have noticed the quality of customer service here very good during the lunchtime rush at this particular Pizza Hut restaurant, firstly there's enough staff to keep everything running smoothly and I have found them all polite and attentive to their customers, very quick and responsive to their customers requirements. 👌

Food was very cold and barely edible

Ease of being able to go strait up to the buffet once paid rather than waiting for someone to come and bring plates out to you. Glasses for drinks were brought out almost instantly! Variety at the buffet could have been a little better on pizzas - but still got my fill.

Staff was good but these pizzas taste horrible I would never go again, Please don’t go here I also warned my students that if they go to Pizza Hut they will not be allowed into my cobra Kai dojo!!🐍

First time ever in a Pizza Hut and the welcome was fantastic from the 2 staff. I met Hannah and Jess both with lovely smiles and very helpful.

Waited over 2 hours for food to come cold, not even worth the £54

Salad bar, kids loved it and the bottomless squash for the kids, not seen this before and good for kids. The service was excellent no wait times especially with kids Love mobile ordering once figured out how to order half and half And Bluelight discount made it affordable

My pizza, side and pudding arrived lukewarm. Missed out 1.5litre pepsi max which I had asked for

The mobile ordering went better than expected. And the server was very helpful with any problems I had with it.

order didn't arrive and could not speak to someone from just eat about it. So I didn't get my food or refund and had to pay for another delivery

Charging £5.00 for the exact same food on Saturday and Sunday is nothing short of extortion!!

i did not get my cookie dough with my icecream and it costed £8

Visited there for lunch. Decent ambiance and courteous staff. They have online order service only.

Every member of staff in the Grimsby Pizza Hut cares and is excellent. We have eaten in many huts for more than 30 years and based on two recent visits this one is the best. Every area is clean, the salad bar is well stocked and the meals are served hot and well cooked.

Food always great, and there was a great waitress that served us attention to detail, all business should have them, do alot better.

I ordered the meal the day before to come at 12pm the next day as it was my husband's birthday and thought I'd order it in plenty of time. when it got to 12pm I checked the order to see where it was and it had changed to 12.20, then at 12.25 when I checked the courier was still at the restaurant. It finally arrived at 12.44 which I was not happy about as one of our guest was diabetic so I had to get them something before the meal arrived 🤨 overall did put a little damper on the meal.

Waited 2 hours for a driver to be assigned and another half an hour - 45 mins for it to be cooked and delivered

Relaxed atmosphere and overal delicious food, friendly staff, very impressed

The food is stone cold, it’s been 1 hour and 40+ Since I’ve ordered, £30 waste of money

Went to town catching up with a friend and we picked Pizza Hut for their special Melt deal. Nice food and very friendly staff.

I phone the pizza hut up, and was told there was a driver problem. 4 just eat drivers were assigned but did not turn up to the restaurant. So I ended up eating a just warm pizza. No happy.

It not cost this price so sad

Lukewarm food, cheese was very congealed

I buy the big one and I received the small one. From this need to eat 2 3 people but the size it’s like my hand.

A long time since visiting here, disappointed to find out ordering is via an app at the table. Certainly not what I expect when out for lunch or dinner.

Food was cold and just poor. Very disappointed

Everything, it was very smooth running, hardly any waiting time for the main meal. I had only just returned from the salad bar! The venue was lovely and clean and the staff were amazing.

had lunch here with my family , the buffet was brilliant as was the lasagne my wife had and the pizza my son had , Callum our server went above and beyond to make our lunch a very pleasant experience , he is a great member of the team here

Food was cold and didn’t get a proper portion

I initially ordered our food just over an hour and a half before it arrived. As a result of the food waiting so long before being collected by a driver it was only just warm when it got to us and the kids were getting quite difficult to manage due to hunger.

Didn't even deliver to the right adress

The pizza was disgusting not ordering again

Never had a bad meal from Pizza hut grimsby, delicious, hot and tasty

Rang and asked for a topping removed and staff was lovely, order was correct except a dip forgot but other than that was brill

Never got my order meanwhile the app says 'delivered'

The food was cold when it turned up

I am always a sucker for a Pizza Hut and the Grimsby store refuses to let me down! Unfortunate for my bank account that they deliver to my place of work...

Never received the food second time this has happened and never seem to receive a refund

Absolutely ridiculous! Was waiting over an hour for my order. I have a disabled child and he is currently really poorly so I ordered this in the hope he would finally eat a meal but it was so late he had to go to bed without his meal. My husband called the restaurant and went himself to collect it but the restaurant refused to let him collect it himself. Absolutely stupid . I will be posting about this on all of my social media so everyone knows how awful the service has been .

It took nearly 2 hours from ordering my food due to arriving and the pizzas was cold and the chips were cold, not great

driver turned up smoking a cigarette while handling our food disgusting

Order arrived late, cold and incorrect.

Pizzas cold. Chips not cooked fully (potatoes still firm). Had to cook the meal again at home. Won’t use again.

Food was delicious but I was gutted my ice-cream that comes with the desert was missing from my order.

Great food, delivered early! Thank you!

I usually love pizza hut but this was my first time ordering from them for delivery and I was surprised how poor the quality was from what I would have expected. The pizza was cold, like cardboard and overall just didn’t taste that nice. My drink wasn’t handed to me and when I asked the driver if he had the drink, he didn’t speak english so I went without

Food was good. Needs abit background music. Also I thought very expensive 4 adults and a child £89 could have gone for a 3 course meal almost anywhere for that

Ordered wings and got nuggets, driver rocket up smoking a cigarette (Don't know if they are from just eat or pizza hut though) pizza is stuffed crust and there's hardly any toppings. Extremely over priced for what you get sadly.

Overly expensive, today was our last visit. Thanx but no thanx, there's plenty of alternative places to dine :) :)

Order was collected from restaurant at 20 past 7. I know as i spoke to pizza hut and they confirmed this. Order wasn't delivered until nearly 8 o'clock so food was cold. And was also missing the side of chicken wings. Not necessarily the restaurants fault, apart from the missing chicken wings. More the driver taking an age to deliver it! Terrible service from the driver. It's out of restaurants hands soon as it leaves

My order never came I want an refund

FAO of the Pizza Hut Grimsby manager, I’d like to make a special thank you for my visit today, I don’t dine in at Pizza Hut that often however the service received by all staff members today was impeccable. Every staff member made an effort to ensure my food was satisfactory and asked if there was anything else I would like. (The same level of service was also given to other customers at that time). The pizza was fresh and rotated fairly quickly with great variety to suit all in addition to the ice cream toppings etc. It’s very rare to see this kind of level of service being given across board, your staff members are true ambassadors to the business so thank you again and I will most definitely visit this restaurant again. P.S Table 3 (Order Num - 9658693)

Shocking, waited over an hour then got a call from a random woman who had my food, I then got hers and driver swapped them AFTER she’d opened mine?? Food stone cold and inedible as unopened and could have been tampered with by stranger/driver. Pizza Hut customer service diabolical.

Absolutely diabolical, our order was delivered to some strangers house and we received the strangers food, the delivery driver then swapped them back (must be breaching health and safety, this stranger could have done anything to our food and is therefore inedible) and delivered ours stone cold (£50 worth of pizza) I rang the store to suggest they fix this and the woman on the phone was pig ignorant and told me there’s nothing they can do about it??? This is absolutely disgusting.

I have not received my order and it’s saying it’s been delivered and it has not

food is freezing and disgusting £45 down the a drain

The pizza and chicken was cold I’ve been intouch with just eat and they refuse to give me a refund won’t be useing Pizza Hut or just eat again absolute rip of over £30 for cold food

Was a lovely meal, but the size of the pizza did not reflect the price paid.

unlimited drinks and the choice of drink was great but we had to ask for our glasses for the drinks, ice cream factory was good but again we had to ask for our bowls, the pizza that was on offer was ok but as we had the buffet was just ok but it did take time to come out so was a lot of waiting around, the app was slow when you ordered something extra and then went back it just disappeared was weird. the chip and onion rings were disgusting!!!!!

Hannah's customer service skills (at Grimsby PH) are very worthy of note. . Always exceptional, kind and caring. A very impressive young lady who has served me several times . Rarely does someone leave such a lasting impression, but Hannah does! She is exceptional .

Order missing a pizza, driver said only 3 boxes given to him , at pizza hut they said they gave him 4 boxes, who is telling the truth ???? No score today

First time here and would definitely come back. Lovely atmosphere and the servers very welcoming and helpful.

So much better than dominoes. On par with the best pizza in Grimsby

As usual excellent food, BEWARE this was the second time I placed this order as the first order wasn’t delivered so paid £50.40 each time, now just eat refuse to refund for the undelivered order

The whole visit was great. We had booked a table but arrived early on the off chance we could get in sooner. That was no problem at all. The pizzas were amazing...best pizza we have had in a long time. Ordering online was easy and straightforward, however, we could have placed the order in person if we wanted. The service was fantastic both members of staff who served us were super polite and very attentive. It was a great visit. We forgot how good Pizza Hut is. We visited during a quiet period so there wasn't really an atmosphere but that worked in our favour as service was super quick. In conclusion great staff - quick service -delicious food

Very nice staff and good service with a smile ☺

Kindness of staff and customers - everyone was tolerant of our neurodiversity and we felt at ease to just be ourselves. Staff were helpful and happy to have a conversation. I noticed that they were the same with other customers too. Lovely people and a great experience for us.

Food was ok but cold as it arrived late

Rang Pizza Hut when we stopped getting time updates. According to their timing the driver had left 45 minutes before we called. Pizza arrived over an hour late, it was stone cold and chewy. Driver shrugged and blamed traffic at 9:30pm on a Tuesday night in a small town. Really disappointed and won’t bother ordering from there again.