Based on 15 opinions finded in 1 websites

Based on 15 opinions finded in 1 websites
Nº 1516 in 1596 in Wiltshire
Nº 35 of 36 Pizza & Pasta in Wiltshire
Opinions
I ordered from here through UberEats. The food took almost two hours to get to me and when it did eventually arrive some of the items were missing.
Happiness56865026986 . 2025-03-16
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Such poor service and hygiene. Order late by 40 mins and when it finally gets to us the fries have multiple hairs in. Safe to say it all went in the bin and we ordered somewhere else
Hannah H . 2024-12-19
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One star is doing this place a favour. If I could they'd get zero. Placed an order, two pizzas - one gluten free. Except they didn't have gluten free and despite having multiple ways of contacting (phone and email) they decided it was best to deliver half an order 30 minutes too late. When we phoned to complain they told us we were uncontactable because the phone number was wrong (checked our app - it wasn't), regardless we already phoned them 10 minutes earlier on the same number to ask where the order was because it was so late and they didn't say anything about it then... Phoned up to report back after half a delivery was performed to tell them that this was a terrible policy and was told I'd get a refund. (N.b It's not a refund if you don't provide the goods to start with.) I was offered nothing else in compensation. I won't be ordering here again. Pizza Hut should be ashamed of this franchise.
Ian N . 2024-11-29
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Twice in a month and wrong order both times. Told the rude female I want a refund o have to go through head office Don't waste your time
Curious44112117810 . 2024-07-22
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Wrong pizza then an argument followed by them won't refund , Terrible customer service even swearing at me down the phone line.
mark h . 2022-12-02
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The pizza box was damp to touch. I complained but just got rudeness back from the staff. I will give business to dominoes next time.
Ana T . 2022-12-01
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I saw a mouse run out of the door when I visited the Salisbury pizza hut take away on fishton street. I told the staff who were shocked and apologetic. I walked straight out, dirty place.
Magna C . 2022-11-30
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It’s my boyfriends 25th and we can’t go out because of lockdown, I said I’d order him whatever he wanted to try and make up for it being so different this year. When the pizza place of his choice was shut I recommended Pizza Hut, I asked with the order if the driver could sing happy birthday to ‘Ben’ never thinking he would... AND HE DID! My boyfriend said it made his day! Thank you so much dude! I forgot to ask for the gentleman’s name but he sounded South African possibly, if you know him from that description please give him a big pay rise and a couple of premonitions.
Milisa bukacie . 2021-01-21
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A few bad reviews on here which I presume are people just bein unlucky. We've bought quite a few times across 2020 and in Jan 2021 ordering through the app. Never had a problem - unlike other pizza houses - the orders and toppings have always been correct. Whether delivered or collected the food has always been warm. My kids LOVE a meat feast!!
GC1515 . 2021-01-15
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had a home delivery when it arrived it was cold phoned and complained the guy was great but the second delivery wasn't much better and the delivery driver was so rude
Wander588624 . 2020-11-11
MORE AT TripAdvisor
Ordered a “triple loaded pepperoni pizza” and it looked like an ordinary pepperoni pizza... there is nothing to distinguish the pizzas apart even though it’s extra in price! The expense on a 13 inch pizza and some cheese triangles is pretty ridiculous, almost 30 quid... I will definitely be going back to dominoes, two for Tuesday today... how stupid was I to go to Pizza Hut? but in my defence I was looking for a pleasant change but I didn’t get that. Overpriced, under portioned and unsatisfied. Pizza Hut you need to decrease your prices or improve your pizzas/ amount of toppings... also maybe a complimentary dip with the triangle squares and pizza? We shouldn’t have to buy our own dips. Dominoes are far superior. Hope this helps anybody that is contemplating on which pizza to order. All day long dominoes knocks Pizza Hut out the park with price and quality.
shanemD8890XC . 2020-06-02
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I ordered a pizza with x2 chicken and x2 bacon, but this seemed to have been a challenge for these people to comprehend to they gave me 1x chicken 1x bacon instead.... very disappointed. At least 14 little bits of chicken and similar with bacon, what should I expect if I ordered 1x of each? 7 little pieces of chicken and bacon on a large pizza!? Come on.
Rockyboi . 2020-05-31
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Poor service, bad food, rude manager, avoid this at all costs!!!! Our food was wrong and staff not trained properly dirty clothing and bare hand touching people food. The manager was rude including insults towards a friend of mines profession! I’m embarrassed as to what this place has become, as a local born and bred this infuriates me!!! I will never go again!!
rezab2020 . 2020-01-01
MORE AT TripAdvisor
...plenty struggle with basic service and getting ordering correct. However, our family of four recieved everything freshly made, still roasting hot and arrived in the shortest estimated time even though it was a Saturday night. Well done
GC1515 . 2019-10-13
MORE AT TripAdvisor
Pizza places can be hit and miss but having been here a couple of time recently i felt compelled to write to say the food has been very good along with the service I've ordered over the phone and online with no issues on collection. My kids love the meat feast (as do I)!!!!
GC1515 . 2019-07-28
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180 Opinions
Ordered online tonight for me and a friend, for delivery. Website was easy to use and order came within half an hour, so very quick delivery and food came nice and hot. However, the quality of the food wasn't great for the price. Toppings on the pizzas were very lacking, and the dough on our side and dessert was either very undercooked or missing an ingredient that gave it zero rise or fluffiness. It was like eating something that had not risen and then sat out for a while. Real shame, as had high hopes for a cheeky takeaway treat, but yeah, had a bite or two and couldn't eat much more of the chicken side and oreo dessert. Wouldn't order again. Not the best experience or taste. However, delivery driver was polite and delivery was speedy, pizza fine, but sides were awful.
283 Opinions
Good customer service, great food, highly recommend
170 Opinions
I honestly don't why I have bothered .... 2nd time now that they've me my order with missing items... I swore to myself I'd not order from dominoes again! But there here I am... 1st I order cookies, to get open my order to find I have a box of garlic bread instead, to ring the store to be told cookies are out of stock...after placing my order online it would have been nice to have a call to say they're out of stock and to be ordered something else sweet or a refund.. instead I was giving another box of garlic bread which of course is nothing like cookies! And very disappointing and gutting to say the least, still once I phoned them, no solution given ... that was that! Anyway, tonight I give them a 2nd chance. Order comes to the door i admittedly realise something is missing, I speak to driver who then checks the label on the food who also realises my garlic bread is missing, he speaks to the staff at the store who then say they'll call me to arrange a re delivery of the missing garlic bread. An hour as has now passed, no call, no re delivery. The garlic bread was for my daughter as she prefer that to the pizza. So this evening we have shared a small pizza together, which obviously isn't enough, I've spent my evening picking every topping off my pizza🙃🙃 to share to her! And now it's late! We're both still hungry, and haven't received the missing side 😤 dominoes are not cheap these days! Awaiting an email from customer service as i would like a refund!
262 Opinions
Ordered online. Half an hour after promised delivery time, no delivery despite their website saying it had been. When we finally got through on the phone, they said we would have to wait another hour. Telling untruths seems to he standard practice. Never again will I order from you.
206 Opinions
We ordered on the app and a mistake was made, called the shop they rectified the issue and the gentel man that gave our order gave us a bonus pizza which they didn't have to do, lady on the phone was lovely and polite. Pizza was fresh and taste amazing, thank you so much.