Papa John's Pizza in Wiltshire

The order was delivered late and little explanation when I called. Also the items were not hot when delivered. It is a shame as the taste was good but all items were luke warm at best.

I has been waiting 3 hours and nothing has arrived TOTALLY UNEXCEPTABLE!!! I ended up cancelling the order

never arrived. kept getting told times and taking way too long

They didn't deliver it. They delayed it by two hours from my order, then I called them when it was late for the revised time and they claimed the drivers car had broken down just then. I had to collect it. No refund of delivery fee. Awful experience

I had to order twice because they cancelled my first order (I got the full refund) and even before they cancelled it it was over an hour late. I ordered the second time, they delayed it and I didn't get my food until 8:30pm. just for context the first order I placed was at 4pm. I do not blame the driver, he was awesome. it doesn't help that I ordered on a Friday which tends to be busy for any retailer.

I’m fuming my food did not turn up

Order arrived 35 mins late and was stone cold, range shop to be told they would pass the complaint to über, if they can’t deliver they should not offer a delivery service

Order was cancelled due to "only driver breaking down", something which is ridiculous in itself. Told to come and collect it. Then refused to cancel the order or issue an immediate refund over the phone.

Was asked to wait 2 hours for delivery as couldn’t collect and no driver. After 2 hours called and they asked me if I could collect as no driver

Worst pizza ever. The pizza and garlic bread was burnt. When I contacted the store to address the situation I was told they had a problem with the over and then hung up.

Order was so late even later then the delayed Time. ice cream has completely melted, driver didn’t apologise for delay in fact he didn’t say anything!

The delivery time kept getting pushed back and wasn’t getting any updates on the new estimated delivery times or tracking

Waited a long time for my order through just eat, only to receive at text to say my order had been cancelled. By which point it was too late to order from anywhere else. Should have listened to the other reviews.

My delivery did not turn up I waited over an hour and nothing. Would not recommend.

Not sure how a single pizza can be delivered 2 hours late and barely warm?

0 stars!!!!!! Absolutely disgusting. Couldn’t eat the food. It was overcooked and burnt. Arrived 45 mins late. Phoned them straight away and they said it’s not our fault it’s burnt, it’s the ovens fault. Don’t order from here, go somewhere else it’s awful. £40 in the bin.

Not a good experience, forgot items from the order, some items in the order were not edible, cauliflower wings. Poor customer service and argued that the order was fine, no refund given. Buyer beware.

Food was stone cold and very late .

Food over cooked late and tasty horrible

Terrible service, rude on the phone. Currently driving into Salisbury to get it. Neverr again

I haven't received my food delivery

Delivery was over an hour late, when it turned up there were no drinks (still waiting for them) also I do t think we got our piri piri bites either. Food was good.

Phoned the restaurant and they were rude and lied about why it late. The driver apologised and just said it was because they were busy.

Abusive staff, rude. Criminals look them up Thief's

Food is good! But delivery very late!

Food took a couple of hours to arrive. Was cold when it did get here and the delivery driver was extremely rude!

Never arrived despite multiple phone calls being reassured it was on its way. Ordered at 1:44pm 8 calls with the final reassurance being at 5:45pm that my order had left the restaurant. Still nothing. I hate to leave such a negative review yet I wouldn't know what else to say. The first few phone calls were answered swiftly so that's something positively otherwise not.

Waiting over 2 hours and still has not arrived delivery time changed once and still has not arrived past the time no updates prior or during so refunded. Poor poor poor service

Very standard pizza, arrived cold as it took 2 hours from order to delivery, maps said the journey should have taken 20 mins. I will never use this branch again. Staff had no idea where the driver was and he did not apologise when he eventually arrived. Just eat gave me a 50% credit but the food was cold and we didn’t have any facility to warm it up.

Honestly worst service ever avoid at all costs they constantly delay orders honestly terrible

don't bother with these people then delay your order constantly there utterly useless your better off spending your money elsewhere

Pizza arrived 2 hrs 10 mins after ordering. Nobody answered the phone when I was trying to get updates. Food arrived cold and I was refused any kind of refund.

Our food never arrived we asked for a refund refused to give us a refund and told us that the driver had knocked and nobody answered. We have a ring door bell which showed nobody showing up so that was a complete lie. They also claimed to have phoned and nobody answered then claimed that the number we gave was wrong, which it wasn't. Not the first time our food hasn't arrived or been hours late. The man who I spoke to on the phone just hung up on me, complete liars after ur money. I will never order from this horrific place again. If needs be I will get higher up people involved to receive my money back. Disgusting.

Phoned several times, very poor customer service, was rude, hung up the phone mid conversation, no apologies, no empathy, was told on 3 separate occasions that the delivery person had left a minute ago. Food was cold when it arrived! Not good enough at all- probably go down the route of asking for a refund! the whole experience was just abysmal.

Order never arrived when finally got through said couldn’t say when they would do it or deliver. We had to chase them. Awful.

Do not order from here. Consistently takes 1.5 - 2 hours to fulfil a delivery order, no one answers the phone. It'd be quicker to either go to an actual restaurant or to the supermarket and buy a pizza to cook at home.

food once again has not been delivered after saying it’s here

says it’s delivered and yet it’s not here

no drink delivered, food almost cold on arriving.

Food turned up an hour and 45 minutes late, stone cold.. very very disappointed

Pizza was good but expensive for size

The food was good, but a "fast production" defenetly is the wrong word. Wasn't hungry anymore after a medium pizza.

Items missing from order but what was delivered was very good

Never received order, was told they rang multiple times, only had one missed call and never rang the doorbell still waiting on a refund; if I will ever get it that is. Long story short if you don’t want to deliver items in the last hour before you close don’t offer that option for customers.

arrived at end of delivery slot. cold when arrived, but considering it came from Salisbury to amesbury pretty good

Chicken was dry and very small amount. Potatoes were tasteless

Order super greasy to the point it was leaking trough some of the boxes

Shocking! our order was cancelled an hour after ordering trying to blame the traffic in salisbury on a Wednesday night! I had driven back from Southampton and the traffic was fine!! Now saying delivered and my payment has been taken!! which is a nightmare for a refund 😡😡😡 it was my birthday too, shame on you papa John's!!!!!

Shocking. They phoned to cancel our order. Please can I have a refund.

Second time now that an order from this papa johns has been messed up. I waited two hours the other night only to be told “the car was broken”. This time I ordered my food just before 12 lunch time and it’s now 13.51 and I’m still waiting.

More than 1 hr late.Food was cold and hard and inside of the pappadi was burnt.i am very disappointed. Usually I like the the food from this restaurant but this time I am totally disappointed.

We’re still waiting for it to arrive. Can’t comment on food quality because we haven’t had it.

says delivered, but it’s not here?!

Absolutely awful place! AVOID!!! Waited an hour, delivered wrong food and the manager wanted the delivery driver to go to the previous house to retrieve our food and give it to us in his words "if it hadn't been eaten" we requested a fresh pizza for hygiene reasons and as it would be cold. We asked if there's anything he could do for us for the mishap and wait time, like a refund. He said he can't do that but he can make fresh pizza. We have waited 2 hours called them again to ask if our pizza is on its way and the staff said the manager hadn't even told them and he's left to go home!!! But they will make it for us now. So we have waited a total of 2 and a half hours and our pizza has only arrived. Awful management! Staff were friendly and trying to be helpful on the phone but management clearly has no care and it makes me question the quality and standard our food being made. For the price of the pizzas I'd expect a much better quality of service. NEVER AGAIN!! I'm going back to dominos.

pizza was great and speedy delivery

o wrong order arrived , called them back to bring me my correct order well 4 hours later of waiting they closed , no answering

Did not deliver food, still charged me

My food never turned up and when I tried to get into contact nothing would go through

Just Eat accepted the order when the restaurant had already closed an hour ago and now claim that it was prepared, transported and delivered even though there is no way this could have happened. Charged for the promise of food from a restaurant that had already closed. Less than impressed.

2 hours late nearly, freezing cold, had put in oven myself 2 warm up, never use them again

Food was tasty, happy customer, come back.

didn't turn up, didn't answer phone

Late and not very hot but tasted OK

Great service! Superb customer service and great product. Papa johns is by far the best pizza!

This store is easily the best Papa John's I have eaten at. The Manager is extremely polite and patient when I was trying to place my order. Will recommend to everyone.

Absolutely shocking l. Got told 20mins, still no delivery 90mins later, rang to chase, got told another 20mins... Didnt happen! Rang again! Said driver on way... Over 2 ½ hours late! No phone call to explain! Then driver did a very bad job of trying to nick the small bottle of drink thats was offered as compensation... Wont be using again.

3rd pizza ordered this week and it has got worse with each order. I receive an email immediately after ordering notifying me it will be late, yesterday 15 minutes late, today 30 minutes late additionaly the food was cold on arrival. think I will avoid using papa John's again from now.

Never turned up, phoned them 6 times and noone answered

pizza delivery time changed just as I paid for order, the order was then 15 minutes later than the amended time. pizza was not very hot, chicken wings were still warm. pizza was OK, slightly disappointed by the little delay and temperature of the pizza on arrival. had one yesterday arrived early and was piping hot.

Well done karan the manger who was polite to me while ordering pizza on the call awesome good service

I ordered a pizza from this store it was amazing and very good in taste. Lovely experience

Absolute perfection from the food to the temperature to the delivery time A* all round ✨🍀🙏💖

Awesome to management people time are change till 1 late night thank you papa johns staff for giving me great service at late night

Very helpful staff. The manager was brilliant. I'm definitely coming back 👌🏾

wish I could leave zero stars , 1 hour and 40 min wait , cold on arrival .

Very friendly staff, amazing pizza!

Brilliant service from the manager

No complaints - quick delivery!

Pizza was nice and very friendly in the restaurant

I came to experience it for the first time. The staff is very enthusiastic and friendly. The food is delicious. Will come back

I ordered a pizza from this store and that was very amazing so definitely i tried again❤️🥰🫡

I ordered online and as usual it was stress free and delivered early. I had an extra bacon and cheese stick as a thank you from the manager. I love Papa Johns Pizza. It is tasty and bigger than the others out there.

Ordered all meat pizza. Came without nuch meat on. I called up the restaurant and they were very accommodating and were willing to immediately send out another pizza. I asked for it to be delivered on another date and told them my time. I rang then on the date specified to double check and they already had my pizza in the oven! Mishap in the order itself, but my missed was dealt with greatly 👍🏼 will be ordering from here again!

Just Don’t . You will end up dissatisfied and disappointed. As per all the recent reviews it’s hard to believe they are allowed to trade. The reviews are just a snapshot of how bad this place currently is. Using personal phones whilst handling ingredients is not hygienic also high levels of hand to face to food witnessed. Even when you drive to collect you are met with untruthful statements and rudeness. They don’t pick up the phone . Try speaking to customer services and emailing is futile. You will need to do this as they won’t refund you no matter how cold, late or terribly prepared your food is. Should you pursue this your reply will be a cut and paste email……. Thank you for taking the time to contact our Customer Services Department. At Papa John’s (GB) Limited we endeavor to set and maintain high standards in all our stores. We were very concerned to learn the problems you experienced and would like to offer our apologies for any inconvenience caused, we clearly got it wrong on this occasion. No refund or appropriate reimbursement. Salisbury has many alternatives. Hope this helps.

Very late even though we ordered almost 2 hours in advance. Absolutely atrocious service when tried to tackle this on phone with the restaurant.

Difficult to distinguish from a frozen pizza. Very sparse toppings frankly, lucky to get half a piece of pepperoni per slice. Quite disappointing.

It was over an hour but a LOT colder than the 15mins it took them to travel two roads at the end. The quality of the pizza was also surprisingly bad. The driver was very polite but do yourself a favour and avoid.

ordered a garden party pizza from this store... absolutely loved it and enjoyed it...will continue ordering from this store😀😀

The garlic bread was very good in taste Tasty food 😋😋😋 Lovely experience with papa John’s

Best folded pizza in Salisbury.

45 mins late from original delivery estimate. The delivery was pushed back immediately after I placed the order and was then pushed back two more times and was still late. Wouldn’t have ordered if I’d known how long it would take.

Sadly- we didn’t check out the reviews… absolutely rubbish. This tasted like a frozen pizza. No tomato base, burnt, mushroom topping- looked like one mushroom sliced for a large pizza. The profit margin on pizzas is still enormous- regardless of “ pressures on the catering industry “. This place takes zero pride in their product. If they think they are catering to students or punters that don’t care about any quality- they aren’t. This isn’t the only chain taking the mick.. people- demand more. This is sub par

Expected us to wait 1hr and 30 minutes for our food and got it wrong, would not recommend this place to anyone as they sent us out another pizza but it took over 1hr again which arrived cold. Dominos is the exact same distance but gets it to us easily in 30 minutes and it’s still piping hot. Would not refund us or take any responsibility for their poor service! Best go to dominos or Pizza Hut as both has far better service than this.

Do not order from Papa Johns, you get better service, deals and quality from Dominos. They make you wait 1hr and 30 minutes for your pizza then once it arrives the pizza isn’t what it says on the box or what you ordered so then they have expected us to wait another 1hr for our pizza. So it’s gets to the point where paying the delivery is just pointless and that we should of picked it up ourselves, they have refused to issue us a refund as they also refuse to take responsibility for their fault in service and quality of food. Very terrible experience and I would recommend anyone to avoid this place as it’s no where near as good as they promise.

The food was very good and tasty and the staff was very polite. Lovely experience

Called shop and told them I’d collect as didn’t want to wait that long

didn't receive the food at all 😞

I didn’t receive my order and i lost my money it’s really disappointing

Again, been waiting for a delivery from Papa Johns for 1 hour and 30 minutes. The food is not here yet! This is unacceptable.

Worst delivery service. took 3 and half hours still not received my order