Papa John's Pizza in Wiltshire

Pizza arrived 20 minutes after it was flagged on the App as ‘delivered’. Pizza had has clearly been in a delivery bag for an age, as the cheese was translucent. The filling was seriously lacking and in some places two inches in from the edge. Worst pizza I’ve ever had.

Ordered at 5.45pm… Said it would be delivered by 6.15pm- 6.35pm. Didn’t turn up until 7.05pm after chasing, Then when it did arrive it was cold!! Spent nearly £50 and had to microwave it. Just a joke!!

Test of pizza was delicious compare to domino's as well as with good price.

Friendly staff, better in test than your great competitor in red and blue.

Great service and friendly staff

The pizza was done to perfection really fresh and hot. Will definitely be using papa johns more

Walked in to make a purchase....staff were using some poor language between themselves and when I asked what was the £9.99 deal the staff member said 'what do you want?' as a 1st time shopper here I found this type of service very poor, so walked out and 20 metres walk into Dominoes Pizza and got a warm welcome from cheerful staff.

Still not here and they keep sahing its 5 mins away!

the extra dips I paid for, were not delivered. Wasn’t expensive but it’s Not the first time it’s happened, so it’s annoying. Offered a delivery of them to compensate after calling, still nothing 45mins later !!

Absolutely disgusting behaviour from Papa Johns, placed an order before closing time, order was accepted, payment was taken -£45. But apparently they delivered the order. Tried calling the restaurant no answer, said they were closed. Maybe don’t accept orders so close to closing time and say you’ve delivered the order when you haven’t. -£45 gone because some people are too lazy to do their jobs.

Ordered during opening times, accepted my order, took payment, never delivered my order.

The food was on time but it was on the later side (we were given a window of 13:05-13:35 and it arrived at 13:34

pizza wasn't cut when it arrived

Really wish you new the difference from a garlic and herb dip to your other nasty garlic dip that taste like gone of milk! Order 4 extra garlic and herb dip and then you sent me garlic special dip witch there is nothing special about that one! Take it of the shelves. Also the staff could do with some training on how to cut a pizza properly instead of tickling with a blunt pizza cutter!

After a twenty minute delivery time change it went straight from order received, skipped delivery and went straight to "enjoy your food" without delivery having been made.

Food was really late and the quality wasn’t great either. Chewy/tough dough and burnt toppings.

The worse pizza I've ever eaten. Thick inedible base with hardly any topping. Total waste of money. Had pizzas from here in the past which were better. I won't be going again.

inedible driver parked no respect for others won't use again my first experience was fab tho

Personal choice but the crust was way too much and the pizza on a whole lukewarm warm 7/10.

Great food and delivery but the app didn’t catch up with when it was being prepared/delivered so it was much earlier than expected. Nothing really to complain about but I might have been busy.

The Vegan Works pizza didn't have the same number and amount of toppings as pictured. There was no vegan sausage.

Made to wait 2 hours for delivery on an order when ordering hour before close. Called store before closed and either lied to about it just being collected as they closed. Or apparently they take 2 hours to deliver and they deliver cold pizza. Terrible customer service as they send the issue back to the store to sort so good luck getting a refund. I'm still waiting to hear back from someone to be helpful.

Disappointed with garlic pizza sticks. couldn't taste any garlic at all so don't know whether missed off, but it meant they were rather bland.

Ordered at 6pm after food finally arrived at 8:15pm. Not good enough. Poor service.

2 hours later had to go collect

Waited 1 hour 50 minutes for my pizza and it turned up cold. Avoid.

Food turned up over 2 hours late. Tried ringing restaurant but they weren't picking up. Restaurant on Just Eat was suddenly not taking orders. Presumed my order was cancelled so ordered elsewhere. Was horrified when the driver turned up at 21.15. He didn't want to know & practically threw the food at me & walked away. Tried ringing the restaurant but it kept ringing, then I was cut off.

3 + hours late, couldn’t get in contact with the restaurant, absolutely ridiculous

Pizza Never came and apparently you don’t know how to answer the phone

Over 2 hours late and barely warm.

Original time was 18:40-19:05 and arrived at 20:24.

Food arrived 1 hour and 10 minutes after initially delivery time, came cold so had to put it in the oven ourselves!

Food still hasn't arrived it's been over an hour, I am diabetic and was put at risk because of this

Pizza was cold the pizza Dough was tougher than a rug

Not only was the food an 1 hour and 45 minutes late. The pizza it self was squashed and stuck to the lid.

Waited over 2 hours and still not arrived

Fast service tasty pizza friendly polite delivery.all good👍

3 times I have given them the benefit of the doubt and each time massive wait, missed items and stone cold pizza. Just get a rude answer on the end of the phone when you try and call in. Really dreadful, hope someone from Papa Johns actually reads this. To everyone else be warned. Better local options

Order was late due to location of the order however doesn’t mean it’s ok to arrive cold and partially inedible, not happy with customer service nore am I happy with the fact it was almost a hour late. Would have ordered from dominos had I knew this was the case at least their orders get delivered on time.

was over an hour & ½ late & was cold

Absolutely terrible customer service, 2hrs 36 mins for 2 x pizza and 2 x sides. I rang after waiting 2hrs to get told that's the way it goes... £60 order which was luke warm on arrival. No more custom from me. The only best thing was the polite and apologetic delivery driver

Turned up 45 minutes late and was cold

Order delayed arrived 40 mins late

Order was very late and food was cold! Not like usual service and quality.

Nice food. Service was good just pizza not as warm as it could have been. All good though 👍

Amazing customer service! Did above and beyond! Thanks for the great experience and will Order from them again

The pizza was not what I ordered 1 of the sides was missing 2 bits of chicken The other sides was missing the dip The pizza was, according to the tracker, in transit for around 35 minutes (the place is a 10 minute drive on a bad day). So, it was luke warm on arrival. But, the tracker isn't a tracker, it says the pizza is with you after a set amount of time (it's happened enough that I know that now) If it was the first time or a rare thing, I'd just not worry about it too much, maybe they were having a bad night, but the last 3 times I've ordered, at least 2 or more of the same things have happened. I've gone out of my way to write a review, that's how bad it was. I normally only write good reviews for big things This has basically made me think take out isn't worth it any more, it's extremely overpriced and woefully disappointing

Really good thank you 😊 food always boiling hot and never forget anything

Despite the food being late, the staff were very helpful and polite. The food is delicious and pipping hot, well worth the wait.

Food is good as usual, but they forget dips that are ordered so regularly that it can't just be a coincidence, more like an easy way to make a quid without doing anything. Store manager is useless and won't refund anything.

Food is always good and arrived hot however they seem unable to deliver anywhere near on time - real shame.

Delivery was very late. Got a notification saying the order was delayed but was even later than that. Was missing 2 Chicken poppers when there was supposed to be 10. Other than that, the food was delicious although extremely expensive, even with the 50% off Just eat discount (I spent £32 on two pizzas, two sides and a small Pepsi ((THAT WAS WITH THE 50% OFF.)) I would order from here again but must let my finances recover first haha.

Didn’t include the dips I bought 💔 but food was good

The just eat website said 20minute wait time it turned into 1 hour. I have a picture of how the food arrived. it looked like it was dropped on the floor.

Really bad service, was delayed and cold

But told it would be one hour late

Pizza was nice and tasty, would of been alot better if it was delivered hot.

After a very troubling start to our takeaway this evening, ordered the food at 1926 online to have 3 confirmation emails sent over got I contact with them over the phone to find that they are having problems with the online service at the moment! After several calls we managed to get hold of the manager clare I believe who went above and beyond to help and recitfied the issue absolutely lovely lady she is definitely a credit to your company!!! We did eventually get our food at around 2115 due to the issues which can't be helped we now have 3 very full children thank you!

Eventually received my order 1 hr 45 minutes AFTER ordering!! Food cold, after chasing up twice I’m not impressed at all, if they can’t handle the volume of orders then either get more staff or turn online ordering off for a bit!

My food was ordered and hadn’t arrived 2 hours later, phoned the restaurant and they have had to remake it 2 hours later which means my food will take nearly 3 hours from time of order to time of potential delivery

Was nearly 2 hours late on delivery and 2hours45 from time ordered 2 phone calls 1st one I was told it’s already left so on its way so when I phoned back 30 minutes later and was told they were going to do a fresh order and resend my order out . They agreed I would get a full refund on my order which I haven’t received as of yet . Also one of the dips was missing and pizza was just not hot enough.

Helpful staff and lovely food. My food got delivered very quickly by a lovely young lady. Definitely recommend if you’re wanting a nice meal at home with the family! ❤️

good food still really hot came quickly and got 50% off what a bargain

I’ve never had a pizza so greasy! The dips ordered were disgusting just like margarine no garlic flavour at all! Will not be ordering again!

Service was 10/10! Although we were slightly outside delivery area at Brokerswood holiday park they helped us with delivery; will be using again. Great teamwork guys

Nice food, delivered warm as well which is unusual these days compared to other companies! Papa Johns is usually really pricey but with their recent offers is more justified

The delivery driver was delightful

Visited Papa Johns for the first time Saturday evening quite late, past 10 and was greeted by a surprisingly helpful young lady. I couldn’t decide and she told us not to rush putting us under no pressure to take our order. When I decided not to bother as I wasn’t that hungry, she talked me into making a small section of my husbands pizza suitable for me, I am a vegetarian so his meat and spicy wasn’t suitable. She suggested it first and I declined, then she offered a second time. Thank you so much for making the effort, I really enjoyed it. This gives me hope, so many times I have been served by workers that really can’t be bothered. She made the effort to be helpful, and was kind and caring. I will definitely be back in again. Thank you again!

Very late, also hardly any toppings on the pizza, was basically a margarita pizza

Called 2x delayed every time we order disappointing and still not here

Food was late and was cold when it arrived

Came 2 hours late and cold didn’t come with any of the dips I ordered. Want a refund

Lovely delivery lady I think she came out of her way as she was the one I spoke to about substituting the cookie that was unavailable. The Oreo thing was weird but nice. Thank you.

Delivered 1 hour later than stated.

Had to phone to enquire where my order was, and when it did arrive the food was cold and the box was damaged. Won't be ordering g from there again

My pizza was cold when it arrived and it was an hour later than the app said it would be

Took 2.5 hours for it to arrive, pizza was cold, delayed 3 times, last delay said 23:25 latest delivery and it arrived 23:45 after ordering at 21:33 called restaurant and didn't even get an apology, appalling attitude and service!! If I could have given 0 stars I would have, especially on delivery time as just got given excuses

Food was cold. And late. For the price (£17) for a small pizza, you would expect more.

The delivery was delayed by over an hour and the food was cold when it arrived

The driver was really nice and polite, but there was no dip even though I specified i'd be sad if there was none in my note. Proper sad now.

App said delivered but food arrived an hour later. Was also cold with dips missing that I paid for

Shockingly late and an item missing

I ordered American hot but the pizza has a perfume taste which is disgusting.

Hi I would like a refund food was hard couldn’t even chew it and the pizza with just cheese hardly any tomato sauce was absolutely disgusting

Arrived on time, delivery driver was friendly, but food did not taste very good. Very stale.

Tasty food as always, delivered nice n hot.

Me and my partner recieved excellent service the other night from Claire, the poor girl was working all on her own yet still managed to interact with us. I think it's disgusting and dangerous to make a young girl work in this shop all by herself late at night. In comparison to domino's where they have at least 3 to 4 members of staff!!! Papa John's pizza needs to do something before something bad happens!!! Thank you Claire you were brilliant.

The food tasted great as always but it was delivered late

Food was late but arrived hot & tasty

not bothered it was late considering i ordered it late at night

Pizza was destroyed by delivery man, very poor

Awful service. Pizza delivered 45 mins after the tracking updated to delivered so was of course cold. Was told to contact head office who'd give me a full refund; they offered me a discount for the next order and then ignored every email I've sent since asking for the refund. Put a review on here to say as much, they replied that I should email customer services to rectify the issue. Did so, they ignored me. In total have had 6 emails ignored. And the pizzas aren't good from here anyway so just don't waste your time. Use someone who isn't a chain/franchise instead.

Amazing quality and price, first timer, will never be using that other pizza delivery place again!

Delivery was half hour late and food arrived cold.

Food wasn't great, barely any cheese or toppings on the pizza. It was supposed to be hawaiian but was really just cheese and there wasn't even enough of that. It also came late, I ordered about 9.45 and got here about 11.15 or later so wasn't very hot. Over all the lady I spoke to because it was so late was polite as was the delivery guy but everything else was poor

Once again I’ve been told my foods been delivered but no food after 1 hour 30 mins - shambles

Pizza was cold, late, I'm disappointed.....

Food was burnt and hard wasnt nice at all

15 minutes late and I did not receive the large pepsi max that I ordered.

Food arrived an hour late. Rung twice and was told driver was either on their way or outside my door but still wdidjt arrive until 10 mins later. Food cold. Phone service poor.