Papa John's Pizza in Wiltshire

Delivery driver was rude but on time

Manager was very polite he always serve me and get fresh pizza and has very good knowledge about customer and very polite handle situations awesome 👌

Absolutely shocking! Placed an order. An hour later we had an email saying there was a problem with our order. Phoned the store to be told they hadnt received our order....even tho the money had left our account and we had an order number. Got told to ring back in 10 mins. I phoned. Took them over 5 mins to answer the phone.... was told again then didnt have our order.....they explained id get a refund......even though they hadnt received my order??!! Told them i didnt want a refund....we wanted our order. Was rudely told i had to reorder on the app..... they then told me they had a power cut.....so now being told 2 different things...... i asked politely if i placed another order could they make sure it was delivered ASAP as we had already waited an hour....to then rudely be told no as other people were waiting. I hung up and ordered dominoes and got my pizza in 20 mins. Avoid this place!!. We better get our refund or ill be taking this matter further.

Living in the outer villages of Chippenham we don’t get delivery option, I always order in advance on the app - it’s ready in just over 10mins (the time it takes me to get there) and always had friendly staff in the store

Delivery was half hour late, the driver didn't apologise. Food was rubbish. Ordered a choc chip cookie, debatable.

Brilliant customer service, very helpful and kind and the food was fantastic.

I really enjoy pizza from pàpa johns

Just bad. Takes 2 hours to get food, no one answers the phone, foods always cold. I give up with this place

Extremely unhappy with the service I have received. I had a notification to say my order was here, I have waited outside for 25 minutes and still no order. I’ve also called the restaurant who have said the issue is with the delivery company. Terrible service. Will not be ordering again!

Awesome collection deal and the guy who deal with customers always polite with cute smile 😊

Great Pizza, always good deals on too!

Best service ever i haven been here few time

Original delivery time was 7.25. This was amended to 8.35. It arrived at 8.45. I have asked for money back.

The customer service is really good and the food was on point I will be going back again!!!

Over an hour for the food to arrive! when I rang up to find out where the order was I was told they care for the customer, I pointed out I was the customer and was told I need to wait. Driver couldn't read the instructions for delivery. Shoddy, wouldn't bother

Awesome deal better than domino’s any large 9.99

Great experience with papa johns

Pizza was really hot tasty and delicious 😋

I recently had the pleasure of visiting Papa John's in Chippenham, and I must say it was an outstanding experience! The moment I walked in, I was greeted with a warm smile and exceptional hospitality from the staff. A special shoutout to Chandan, who went above and beyond to ensure our visit was perfect. Chandan’s friendly demeanor, attention to detail, and genuine care for the customers truly set this place apart. Whether it was helping us choose the best pizza combinations or making sure everything was served fresh and hot, Chandan’s service was impeccable. The pizza itself was, of course, delicious—classic Papa John’s quality with a perfect balance of flavors and a wonderfully crisp crust. But what really made our visit memorable was the exceptional customer service. If you're in Chippenham and craving some great pizza, I highly recommend stopping by Papa John's. And if you're lucky enough to be served by Chandan, you're in for a treat! This place doesn’t just serve pizza; it offers an experience that will keep you coming back for more. Five stars all the way!

Good food and staff are always polite

Extremely long wait times. They mark the delivery as completed at least 20 minutes before it arrives. Called to ask when the food will be here was told 10 minutes. Called again 15 minutes later to be told it's just left and will be 3 minutes. When it does finally arrive it's cold and the order is wrong. Complete waste of time. There needs to be tighter rules and regulations on these franchises.

My delivery was marked as delivered but arrived 25 mins after being marked as 'delivered'. When I called to find out more details or if they were having issues locating me the staff were rude and spoke over me I was barely able to get a word in and then when I called back to complain again and ask where my order was they hung up on me! They lied to me repeatedly about the delivery times and when the order had left the shop, as they kept contradicting themselves. They said they accidentally marked it as delivered but this happens on every order so must be a tactic they use to make thier stats look good. It took a hour to get the pizza. Food was cold when it arrived and the cauliflower wings were mostly uncooked cauliflower stalk, and tata tots were raw, completely inedible

After waiting waiting for so long we finally received our food only to have over cooked hard chewy pizza you can barely eat

Very dissatisfied. Late delivery and food was cold!! I had to reheat it all. I would like a refund please

Food so burnt the cookie was overcooked the edges were black and the rest was cracked like concrete

Fantastic service and great food!

Very fast delivery and food was hot and tasty.

I have just been told to f..k off by the Indian on the phone ..... thank you for customer service Papa Jones ! Oh ... n I want a refund

Ordered 2 different pizzas through Uber Eats but received two of the same and they even over-wrote the receipt on the system. We are one vegetarian and one meat-eater so would never miss-order two meat pizzas. We tried to check the order and the receipt didn't show the details and was clearly in process of re-writing it. I am sure that Uber Eats can see the amendment made from the shop end on the system, if they investigate. We should've checked the tripadvisor review before placing order. We never use them again.

Great food quick delivery would order again

Manager was polite when I order today for collection under new management will be definitely back again

Awesome under new management manger is always polite

I placed the order at 10 in the evening, it was supposed to arrive at 11:30, but it arrived tomorrow at 11:00

I have had pizza from Papa John's in the past and they were okay Tonight I had chicken Barbecue and bacon pizza, garlic bread. The garlic bread was okay, the pizza was really awful, shameful to be honest NO finesse. Just barbecue sauce chucked over a pizza base, tiny amount of chicken and bacon no peppers or onion and totally tasteless 18.00 Would I go back. Never

New management is very special and good better than before

Was. It happy having to wait extra time for this order

Took 90 mins to come and was cold

Ordered a large double pepperoni with extra mozzarella cheese and extra bacon and extra spicy beef. I had 4 bits of pepperoni no bacon and no mozzarella and no beef so a basic large pepperoni with none of the extras ordered. First time they have messed up so will try again once more and see what happens. 🤷‍♂️

Guy at the till was sound pizza was nice

Food qualities are outstanding!

Excellent service and food quality and standards are flawless

Awesome service from the restaurant team.

Service was good and the delivery was quick as well.

Papa John’s have been leading the way with their brilliant offering and consistent innovation, offering new additions to the menu every so often to keep us coming back.

Amazing service and did!! Just loved it!!!

Perfect pizza, price were worth it.

Order was an hour and 40 minutes late. They lied to me multiple times about where my order was. Never going to order again

First time it's been on time and food was piping hot 🔥

Best pizza ever thanks to chandan

Beautiful pizza and super friendly service. Quick too! Me and my friend have been a few times now and it maintains it’s greatness.

Visited store today new person made awesome taste and perfect pizza

As ever over 25 minutes late and cold. Claimed to have called but they did not and they make things up when you call them. Last time I am ordering from them.

Waited about 2hours for my food to be delivered because apparently there's lots of traffic due to roadworks which is understandable however when I called papa johns the person I spoke with was really rude. When I finally received my pizza the delivery guy didn't apologise or anything he just legit threw the food and drink at me and run. The food was cold...

The driver was early and was very rude! He had to phone me as I hadnt arrived home yet, which was why I stated 22.45 and not as soon as possible. I was only 2 minutes away and apologised when I arrived. At this point the app was still showing an estimated time of 22.50! No need to be rude and ignorant!

Wrost and bad service. Late delivery and have to wait for like 2 hours for food to be delivered. And the store didnt receive call as well.

I placed order at 1800hrs and received my order at 2030hrs and what was funny was they even didnt deliverd my Two pepsi max as well. Worst service ever.

Arrived about 40 mins after it said it was out for delivery. Its a mile away. Unsurprisingly arrived cold/luke warm. Won't be ordering again.

Delivery driver forgot ice cream and drinks and said would refund but never did

Awful pizzas, arrived late and cold. Complained to the restaurant and was told they would redo the order and gave me a delivery time. That came and went. Called again and was informed that they could not send out the order without manager approval, whom apparently had the night off.. utter nonsense

Papa John's are usually good but today it was delivered late, driver refused to come through gate to front door and phoned me. Also missing dips.

Doesn’t allow me to selected over 60 mins for late delivery it was actually 80 mins late and food was freezing cold £70 wasted what an absolute disgrace this company is

Two hours late, stone cold and got grief from the delivery guy. Absolute shocking service, restaurant never answered the phone either, total disgrace. Last time using this restaurant.

I placed an order at 18:40, it is now 21:08...the order has not arrived, the tracker has remained on "checking and cutting" since 19:33. I called the store four times, two of which the phone was picked up and immediately put down! Unbelievably horrendous service! I will not be ordering from here again.

Waited for 2+ hours for our order on multiple occasions. Orders wrong a few times. For a our last order we tried to call to ask where it was after almost 2 hours and they picked up the phone only to immediately hang up multiple times. They were great at the start, but safe to say, its gone down hill for whatever reason and we won't be ordering from them again.

Order placed 19:11, now almost 3 hours and haven't got our food yet.

Order takes about 5 hours to arrive, no one picks up the phone.

Food is good, when it actually turns up and is correct. Waited for 2+ hours for our order on multiple occasions. Orders wrong a few times. For a our last order we tried to call to ask where it was after almost 2 hours and they picked up the phone only to immediately hang up multiple times. They were great at the start, but safe to say, its gone down hill for whatever reason and we won't be ordering from them again and warning friends that its not worth buying here anymore.

Waited over 2 hours for food to arrive we live no more then 20 mins away and was stone cold when it got here. Was told several times when we rang that driver was on his way 40 minutes ago, like I would be happy with that answer! Who wants food that was cooked 40 minutes ago let alone 2 hours ago! Was told it was delivered when it wasn’t and the guy on the phone was very rude ! Have been told they couldn’t refund unless we write out a form. What a joke! Will not be ordering ever again

I am absolutely discusted by the customer service I have experience with this shop, I ordered a gluten free pizza for muu younger brother, the received a noaml pizza which he can't even touch as he's highly allergic, with reporting this I was told I would receive a refund within 5 days, I waited a week as I know myself from working in customer service it can take longer, but still never received my refund, so called back amd they said they would sort it, I then called back the following week do this had now been 14days since being told I'd received my refund and again they said they would sort it I gave them all my information phones number address etc. Its now coming up on 4 weeks since originally being told I'd receive a refund and haven't heard a word. I am absolutely Furious.

Placed order online took way over an hour to arrive . Said has been made for 30 mins before driver collected . Luckily turned up hot but was the worst pizza I’ve ever eaten . Will never by from here again . Flavourless no seasonings . Dough was chewy and unpleasant

Ordered a takeaway and unfortunately it took over an hour to arrive . I turned up still hot but it was the worst pizza I’ve ate ever . Bland flavourless chewy pizza . Will never go back

Always delivered hot, on time and by a polite person.

No sauce and can’t Evan cut the pizza properly it’s so bad I’m not order from here again

on time, pizza and brownies still very warm, extremely friendly delivery driver, would order again

Absolutely disgusting service, phoned up to ask where the pizza was as ordered over an hour ago and the tracker said it had left 30 minutes ago to be told by the guy on the phone that that couldn't be true as the guy only left 10 minutes ago.....pizza lukewarm no apology just called a liar.....will never order from here again.

Terrible service. Waited 1hr 40 mins just to get cold pizzas. Do not recommend.

Food was over 2 hours late. Food was basically cold. No bbq sauce which I ordered on the pizza and with the tots. Extremely unhappy with the service today.

Didn't receive all of the orders, which was 45 mins late, unfortunately.

Food over an hour later than maximum delivery time. Called repeatedly and got told it will be 5 more minutes. This went on for 40 minutes. I asked for some compensation and all I got offered was a free drink in a £30 order. I have people waiting for the food so the free drink is irrelevant. I need to food delivered on time. I asked to speak to the manager and was told they will call me in 2 and a half hours time! Not good enough. I expect a full refund

Pathetic, will never order from PapaJohns Chippenham again, must be the worst run establishment in the country, exceptionally poor service, never answer the phone, deliveries are always well over an hour and the pizzas are awful if you ever get them that is, avoid this place like the plague, you have been warned.

waiting for my food for ages. Tried calling no answer. Still waiting. Get me my food, man

2 and half hours later i still have not received my food. When i phoned they were saying that driver had tried delivering it but no one there. Which is rubbish cos weve been waiting for it. I have diabetes and cant take my medication untill i have eaten. When asked for a refund he refused. Absolute disgrace would not recommend

Food was 10 minutes late and cold on arrival.

Had to wait over and hour and 45 mins for food just for it to be cold

Terrible service, you have to ring nearly an hour after order to be placed for them to actually be bothered to send it out then having to ring again 45 minutes later to be told the driver had a flat tire, which probably meant it still hadn’t left the shop. Avoid at all costs

They had no drivers working?? So why offer delivery- morons. - either collect or full refund and this was part of your 20% deal. Terrible service

2 hour wait for pizza to be told there wasn’t a delivery driver , joke

They changed my order with out telling me and will not refund me

Food was cold and had items that I had paid for not even given to me and they refused to go back and get them. I won’t be using them again.

Awfully overcooked, almost inedible.

Took over 2 hours for my food to arrive

25 minutes later after receiving the “enjoy your food” pop up. Clearly noone listens to the “notes for the driver” as always have issues with delivery. The food was mediocre. My favourite pizza place slowly moving down the list, disappointing.

The order was over 40 mins late and was tepid at best when delivered. Communication was shocking. Not even sure what JustEat or Papa John's do for their income. Very poor.

Food still hasn't arrived and the shop won't answer their phones so I can't find out if/when my order is actually coming - I wanted to cancel the order half an hour ago but, again, the phones aren't being answered so I can't even do that. I don't think the food is even coming at this point so I imagine I'll be calling them in the daytime to demand a refund. I've given the food an Ok rating bc it hasn't turned up so I haven't had a chance to form an opinion on it either way.

Not up to usual standard and a bit on the cold side.

My pizza order missing the spicy beef that I ordered and paid for

Wrong order sent, took 2 and a half hours in total.

Food was over an hour and half from the delivery time stated, on arrival it was cold and not edible.

I got my food, which was great but i was so confused because the delivery driver called my number and stood by my gate instead of just knocking and I couldn’t really understand much of what they said but i got 2 pizzas which I didn’t order and i was more confused but then he called me back and realised the mistake, luckily the 2 pizzas had not been touched but I haven’t had anything like that happen before.

Pizzas were over cooked and burnt. Bacon tots had a maximum of 4 bits of bacon on and no cheese. Brownie burnt. Pizza tasted awful (didn’t actually taste like anything). Bbq chicken had way to much bbq sauce thrown on it and burnt. Mexican pizza was ‘well done’ seemed to be missing cheese and sauce base. Although I did get a call to advise it would be 30mins late (did appreciate the update) it was still 15 mins late from that phone call.