Pizza Hut in Trafford

Had a great experience! The pizza was delicious, fresh, and perfectly made. A special shoutout to the manager, Riya, who was incredibly helpful and kind—she made sure everything was just right. Great service all around!

Brilliant service today, Riya so pleasant and attentive! Friendly and polite, nothing felt too much! ❤️

Anthony was so friendly! Great food!

Jackson was brilliant! Amazing service! He’s an asset to the company. 10/10 service. Thank you Jackson.

Absolutely Disgusting Experience – Found a Beetle in the Food I had one of the most horrifying dining experiences at the Pizza Hut located in the Trafford Centre. During the weekday buffet, my 15-year-old son selected the Four Cheese Broccoli Pasta. While eating, he felt something sharp in his mouth that pricked his tongue. When he spat it out, we were shocked to discover it was a black beetle with a missing head—clearly still somewhere in the pasta serving dish To make matters worse, the hygiene around the buffet area was appalling. There was a thick layer of dust near the pasta dish and a large black fly sitting on the wall—clear signs of poor cleanliness and food safety standards. When we raised this with a staff member who appeared to be the manager, his response was completely unacceptable. He smirked, said, “I don’t know how it got in there,” and then proceeded to break the beetle up and mix it into the rest of the food on the plate, saying “if it came from the food, it would be a bit broken.” No apology. No accountability. Just a casual refund and a mutter to a colleague before walking off. My son was visibly distressed, and after returning home, he was physically sick. As someone with experience in the food industry, I have never witnessed such poor hygiene or such an unprofessional, insensitive response from staff. We’ve been visiting the Trafford Centre with family for years, but after this, I’m not sure we’ll be returning. This incident was not just disgusting—it was a serious health and safety concern. I will be reporting it to Environmental Health and Pizza Hut UK. Avoid this location at all costs.

We always come here and every time Anthony is so attentive, friendly and on the ball, even when it’s just him or it’s really busy. He goes above and beyond for us and everyone else. Quick service and yummy food.

Anthony was a great help to me and helped me from getting me seated to ordering

Loved coming here with my fmaily. Really good service 👏 Anthony was really good thank you

Great Atmosphere and good service. Anthony works really hard to ensure the place is clean.

Brilliant service from Riya and her team

Riya seated us straight away and was very very helpful when I had trouble navigating the app, thank you.

Restaurant had QR code ordering at the table, but sadly I was unable to add my location so unable to receive my order. Jackson an employee Trafford park was extremely polite and helpful taking our order manually and going the extra Mile to enable us to receive our discounts ….. Thank you Jackson

Visited traffird centre with my friend. Not had pizza hut in a while so we had a quick glance at the menu. Dan explained everything. He was so friendly and polite. We decided to attend later for an early dinner. The service was great from him. Slight issue with the pizza but Dan was there to fix the issue without me having to say anything. Thank you Dan. Was a lovely trip. Hope you get to see this review and are appreciated for all you do at pizza hut. You're a credit to them.

Riya was absolutely fantastic. She noticed our child’s pizza had mushroom on it when he didn’t order it so she swiftly made him a fresh one. Very pleasant lady. Restaurant was clean and tidy and the salad bar was well stocked. Will definitely be returning again.

Very inviting and a quick service for what I ordered. The pizza was well cooked and the crust was quality. It is an enjoyable place to dine in and the people are accommodating to your order.

Spoken to Riya and she gave an amazing service. She kept asking if we were ok and how the food was. All the staff were smiling. Food prices are super expensive though.

Riya is very polite, welcoming and shows great customer care.

Awesome food and service. Riya was really helpful with all our requests and queries.

Visited for my Birthday - said didn't want to use App server said no problem and left but never returned asked another member of staff to serve me they said 2 minutes then hovered around and literally ignored me. I approached them and said why are you ignoring me ? They said its not my area I told the person who it is but never bothered to tell me this. The shift manager Ms Reid spoke to me and the first thing out of her mouth was calling me sweetie which I found patronising. They explained staff member would come take my order " eventually" so I advised them I was disappointed and left. What happened to real service ? Disappointed that Pizza Hut push the app and probably lose long term customers in the process. I wouldn't mind d but the day in question was my birthday and was looking forwards to it.

Great Service from Riya, Thank you soo much for helping us out Highly recommended

Anthony’s excellent customer service made for a fab meal celebrating our daughter’s birthday with her friends! Thank you!

Absolutely fantastic celebration for my daughters 10th birthday. 15 kids, 5 adults, unexpected arrivals along the way yet the staff handled it with a calm and friendly attitude. Highly recommend. Especially thanks to Chelsea and Ruby D!

Riya was amazing today kind friendly and approcable she catered to our needs with kindness and a smile thank you Riya for a lovely lunch

"Had a great experience at Pizza Hut! Riya was incredibly helpful while we were there. She was friendly, polite, and made sure we had everything we needed. Her excellent customer service really made our visit enjoyable. Thank you, Riya!"

Friendly and helpful staff, helped by the manager - Riya Checking in to make sure service and food is good.

Service was excellent the food was lovely enjoyed our self

Riya who served us was lovely polite and very helpful

Great and attentive staff. Nice to see a hand on manager too. Riya was great with my young daughter.

Personally, Riya the manager deserves a raise

I had a wonderful experience at Pizza Hut, thanks to Riya! She was incredibly friendly, polite, and went out of her way to assist us during our visit. Her warm and helpful attitude made our dining experience even better. Excellent customer service -thank you, Riya! Keep up the great work!

My server was Anthony lovely and very helpful wish him the best he went above and beyond to make sure we got any help we needed

The order through the bar code took ages as the network kept disconnecting because of busy time surrounded by other phone users, after 15 minutes of trying to place order , we gave up .

Great fresh food friendly environment and the manager always asking if needing anything fantastic customer service well done Riya

We went and Riya was amazing always kind to us and very aware about our need 100% recommended specially if she is there

Riya is very helpful and friendly, esp we were with the kid, she is very considerate and serve us in a very lovely way!! Lovely restaurant and friendly staff!! Made our day!! Thank you Riya!

Been for pizza and we were served by Riya. She was amazing and gave us the best service. Will defo come again.

A nice place to eat and a good atmosphere at the Trafford centre. Only slight thing I noticed was some of the salad at the salad bar looked a bit tired.

Jackson the waiter was very helpful couldn’t have done more credit to them

Pizza Hut is the best in the world, the salard bar, pizza and cookie dough is heavenly, service was great and helpful, look at that cookie dough ✨✨

Anthony was our waiter, and was truly welcoming and very bubbly.

Anthony was so helpful! Such a friendly and welcoming person, was extremely attentive during our dinner. A very valuable team member!

I had a great experience thanks to Anthony! He provided excellent service, was very attentive, and made sure everything was perfect. He was not only professional but also very friendly and personable, making the whole experience even better. Highly recommend asking for Anthony if you want top-notch service!

Anthony our server was amazing 🤩

Anthony is excellent.. So good with the kids.

So good to be there today really enjoyed Served by Anthony he was nice and helpful 😊

Anthony was excellent and made sure our food came as we opened our fast

We took six 11year olds here for food after a party and the staff were so helpful and made us feel very welcome. They couldn’t do enough for us. The food arrived quickly despite it being a busy Saturday and it was delicious. I would definitely recommend. Anthony really did go above and beyond. Thank you so much.

I was really looking forward to eating at Pizza Hut during my day trip, but unfortunately, I left without even ordering due to a frustrating and confusing ordering process. After being seated, I was told to order using a QR code scanner, but my phone doesn’t have one built in. Instead, I was directed to order online. I selected the items I wanted, but I couldn’t find anywhere that showed my total or confirmed my basket. I spent 15 minutes trying to figure it out, and with no help from the staff—who seemed too busy to assist—I eventually gave up and left. It was incredibly disappointing, and I feel the ordering process needs to be changed. Not everyone wants to, or can, order through their phone, and clearer instructions (or more staff assistance) would make a huge difference.

Anthony was a fantastic server! Very friendly and his customer service was exceptional!

Came in on Saturday and had a wonderful experience. Very quick service and great interactions from staff. Specifically Caitlin (the manager) was extremely helpful. She was extremely attentive and was happy to help with whatever I needed almost immediately. Would return soon after this experience.

Caitlin (Manager) was so helpful and attentive. Her service was always with a smile, what a great asset to the Pizza Hut team, will definitely be coming back again soon.

Had a bit of issues with the order but Caitlin was amazing and sorted everything out

3rd visit in 3rd year , same comment : Alway my choice in Trafford center quick, clean

Honestly the line was terrible and long not worth the wait tho

Place wasn’t busy when entering, but waited 40 mins for just my 14” pepperoni pizza, which wasn’t worth it. Had no waiter come and check on us. I had to personally get up and update them as other tables received all there dishes even though I was seated before them

Thanks to antony today for looking after me and my family it was very busy and hectic but his services were great thanks again

Server was extremely helpful -CHELSEA.

Thank you so much for a great visit today. The food was delicious and the staff were really attentive. The host Dave was especially great as he was so welcoming, even my daughter commented that he made her laugh (which being a tween is kind of hard to do)! We’ll definitely be back again.

Having received a generic email asking for feedback that was given, Pizza Hut asked for a Google review. I have enjoyed very good service and food previously at Pizza Hut, but this experience was really poor. No interaction with staff. Only the basic communication given. Food a bit meh, no check up, got our own pizza box for left overs. Asked on the app to give a tip prior to being served which seems ridiculous. I would have given a cash tip, if I had received any service, but feel I didn't. A really disappointing and sorry experience.

Great Visit … young lady was such a help with the order !!!

Anthony served us, what a friendly kind man he is! Food was amazing, hot and different options. Pablo makes amazing pizzas! Overall the staff are wonderful!

Great service by Anthony. Most helpful and cheerful.

Had an enjoyable dinner of pizza and dessert for myself, my partner and her children, it was a little expensive but the food itself was nice and the bottomless Pepsi and salad bar went down a treat!

Our servers today have been exceptional, amazing service, friendly attitude. Couldn't be happier, big thank you to Riya! :)

When we arrived as a family of 4 we were directed to scan the barcode to order. This was not working for us, so Lorna offered to take out order. The meal deal that was available online does not appear on their menu. Lorna got Daniel the manager to look into this. He told us "No Problem" and out out order through manually. Both Daniel and Lorna have amazing personalities (in fact we remember them both from our previous visit this time last year). They are both a credit to Pizza Hut in ensuring that every customer is treated as VIPs while they done. So many more places could learn a lot about customer service from these two.

Had the buffet all you can eat pizza and pasta ,great value for money, always fresh and tasty 😋

Really good food and a worker called Anthony was really good and served very well

Anthony was charming and made my daughter feel very special on her birthday.

Anthony attended was at Trafford centre and we was so glad for the way he explained everything to us he was very helpful

Thank you so much for your kind Riya Just keep it going 👊😍

delicious food very friendly staff (riya) thank you for everything

Thank you so much for your kind Riya just keep doing

Lovely staff. Very polite and attentive. Lovely choice of pizza and nice and fresh. Thank you Lacie and your manager ( sorry, didn’t get your name. ) for all you help and patience ☺️

Lovely visit today to Pizza Hut. Lacie our server was pleasant and professional and the manager was really helpful with a query. We had the buffet and the selection was great. Would recommend.

The place is quite expensive But yours anthong is very lovely and Manged all well

Lacie was brilliant and a great laugh whilst she chatted with us as we waited for our food. Service was quick and friendly with a brilliant atmosphere

Anthony is a super star. Amazing service ⭐

We had the pleasure of being served by Anthony at Pizza Hut Trafford, and I can't speak highly enough of him! From the moment we walked in, he greeted us with a warm smile and seated us right away, making us feel so welcome. He was incredibly attentive while taking our order, ensuring we had everything we needed. His positive attitude & friendly approach made our experience truly enjoyable. Anthony is a real asset to the team, and it’s clear he takes pride in providing great service. Highly recommend!

Went here for a birthday, great food and even better service, Anthony was a brilliant server for us all!

Had a great time! Anthony provided fantastic service—friendly, attentive, and made sure everything was perfect. Thank you, Anthony, for making our visit enjoyable

Anthony was amazing - friendly, fast service

Family of 6, parents and 4 children aged 3-12. We weren't even greeted we had to hunt staff to be seated, a grumpy woman (manager) showed us to the table. No one told us about ordering ourselves, when we had ordered, no one explained the salad bar or showed us where it was (we were sat well out of site of it) so we didn't use this sevice. We were given glasses for refillable drinks but werent shown where the drinks machine was. When we got a fanta there were floating clumpy bits of brown in it so we returned it to be told its normal. When the food arrived - some of it was missing but the staff were no where to be seen, no one did a check back to see if we had all of our food and to see if the food was OK. We left our food and chased staff round yet again, twice with different members of staff and 30 minutes later it had still not arrived. We asked for the manager which turned out to be who was 'looking after us' - she placed her hands in the table to lean while talking to us and her fingers and nails were absolutely filthy and she didn't smell pleasant at all - she blamed other staff even though we had chased her about it directly. By this point all my 3 year old wanted was ice cream so we told them not to bother as it was nearing kids bed time after our 3 hour visit of running round. She said she would try to get us a discount of £25 then wondered off again and didn't come back to confirm anything. When it came to the ice cream factory, we had no spoons or bowls for adults, the ice cream section was filthy and the pots of 'toppings' were pretty much empty - AGAIN we had to chase staff for spoons with a very unhappy 3 year old. One member of staff I didn't catch the name of did check we were okay just as we were leaving and we explained what had happened, he was disgusted with the service we had received. If you want a nice relaxing family meal - this is not the place for you. Just to add - things we didn't mention while we were there but good to know for families... The kids bolagnaise was very unpleasant and was left basically un touched and all the chips are seasoned with something that the kids all said was spicy. We enjoyed the chips but the kids weren't keen.

Thanks to Anthony for his excellent service at traffford centre

We visited for my sons birthday. The staff at the front weren't very helpful. They were more interested in having a good ole chin wag with someone else. However, we eventually caught there attention and was given a table. Unfortunately, we left shortly after and did not eat here. The service was poor and the prices are just too expensive for what it is. After reading the reviews also, I'm glad we swerved this one as the quality of the food looks to be pretty poor anyway. There are plenty of better options in the area that are reasonably priced and the staff are actually interested!

I ordered a loaded bacon chessy bite bites which was supposed of come with a round dough ball with bacon and chesse inside instead of that I got a dough with no bacon and the "bacon" it was supposed to come with was in little pieces on top but instead of bacon I got ham i am really mad and I demand a free bacon chessy bite bites next time I come

I had a truly disappointing experience at this restaurant. From the start, the service was extremely slow – we waited outside for ages just to be seated with very little communication from the staff and then waited even longer for our food and drinks to arrive. When my daughters pizza came, it was missing the ham I’d paid extra for. I complained, only to be told they had no ham left in the kitchen, yet they still charged me the £2 for the topping! Promise of manager doing the refund, never saw the manager! To make matters worse, no one checked in on us, to see if our food was ok, and to be honest, it wasn’t. Plates not cleared away for deserts, I had to have them stacked in front of me. We asked about desserts, multiple times, they arrived incorrectly after several requests. I found The pizza itself was cold, with a very thin, crusty base that was more disappointing than enjoyable. Not great value for money at all. The whole experience was poor value for money, and despite the issues, I wasn’t even given a refund for the missing ham. Poor hygiene around salad bar, and the toilets, felt like we had self served ourselves so much, with ordering on the app, getting our drinks etc, No communication with staff. Overall, I’m really not impressed, and I won’t be returning.

Very bad value for money. £45 for 2 small pizzas with very little topping which did not cover the surface and 2 drinks. Will not be returning.

What made me cross is that everything was £2 more expensive than central Manchester ie buffet £18 rather than £16 at Manchester arndale

Great food and good service, will be returning. The service was fast and not goo expensive would reccomrnd to try beforr they all close

Shocking ordered the buffet long waits and no pizzas coming out. Around 20 people waiting for buffet pizza never seen this before.

Shockingly shite service. No one asked how the food was in the middle of eating came and took the menus no excuse me just reached over. Shambolic garlic bread like how do you mess up garlic bread. Pizza is awful for the amount you pay. Just go to domino's if you want to pay this much for a pizza. Only redeeming factor is the salad bar and that's it. So many better options in the Trafford centre as well just stay clear

20th December 2024 table 46 4.18pm.i waited 20 mins for my dessert, I had to speak to 3 members of staff and the manager before I received it. The manager promised to refund me and I'm still waiting. Shocking service, shocking value for money, avoid!!!

Brilliant restaurant for kids birthdays - salad & ice cream a good addition to their meals

A lovely experience, Anthony especially was really helpful and went the extra mile

The pizza take 34 minutes to came to us my and my friend and pizza size 9 , £18 each is very small and I order two drinks just come one was really bad experience I’m not recommending this place !!!

Anthony was fabulous and friendly

Hard to describe that place. Tables and floor a bit dirty. Waiting time for pizza was ok but had to ask 3 times and was waiting 30min to get brownie with ice cream. I do not recommend that place. No pizza hut standards at all.

Was made to feel unwelcome in the store the manager on shift on 19/11/24 in the afternoon at 1pm was RUDE! Make me and my family feel like dirt and not wanted! We have paid our way and a complaint will be made! Avoid this place and that nasty person!

Always loved Pizza Hut but this has really put me off returning to any Pizza Hut. The food tasted absolutely atrocious but due to being starved in the queue waiting for a table we ate it anyway. £2 for extra mushrooms, I was lucky if there was half a mushroom. The waitress seating people didn’t do an amazing job either - left people waiting when the tables that were available full of crap but didn’t help just walked around aimlessly

Ordered online. Our order was incorrect. Food arrived cold and had to be heated up at home :( very disappointed.