Pizza Hut in Trafford

Was made to feel unwelcome in the store the manager on shift on 19/11/24 in the afternoon at 1pm was RUDE! Make me and my family feel like dirt and not wanted! We have paid our way and a complaint will be made! Avoid this place and that nasty person!

Always loved Pizza Hut but this has really put me off returning to any Pizza Hut. The food tasted absolutely atrocious but due to being starved in the queue waiting for a table we ate it anyway. £2 for extra mushrooms, I was lucky if there was half a mushroom. The waitress seating people didn’t do an amazing job either - left people waiting when the tables that were available full of crap but didn’t help just walked around aimlessly

Ordered online. Our order was incorrect. Food arrived cold and had to be heated up at home :( very disappointed.

Perhaps the most expensive and worst tasting pizza I have ever had. What happened to Pizza Hut. I used to love going there but this will be my last visit. The taste was so bland, the 'beef' was an odd orange, crusty colour, all of the toppings with the exception of the pepperoni were tasteless, like they had used frozen toppings that had lost its flavour months ago. £65 for 2 individuals pizzas, a kids meal and an ice cream factory is terrible value when the quality is so poor. We couldn't wait to finish and leave.

Like most Pizza Huts, this one has decent enough food at a decent enough price. Due to the location of this one, it does get busy, but the staff seemed to be able to handle it. One even had time to have a laugh with us while serving. It might not be the greatest restaurant in Manchester, but it's a decent place to stop if you're hungry.

Lovely staff lovely food Lovely atmosphere

Staff were polite. Were seated promptly. Boxed food for us to take home promptly. Unfortunately the margarita pizza tasted like cardboard and was quite unappetising. Was a little disappointed after running a half marathon and wanting to celebrate my birthday. Never mind.

Overall good On arriving staff very polite and helpful let us choose where we wanted to sit and explained both menus and that it’s card/contactless and that we can scan the QR code to order our food.

To all of the people saying greasy pizza.... If you put a load of cheese on anything and cook it, it will sweat... Pepperoni and nduja pizza and it was greasy, well what do you expect 🤣 Karen's everywhere today

Pizza Hut is a bit of a chore now adays. Ordering online is slow. You're asked about tipping before anyone has lifted a finger and any changes etc are painful. I know you can ask for a member of waiting staff but they seemed busy trying not to make eye contact! I had a pizza with pepperoni and nduja which tasted OK but was THE greasiest pizza I've ever eaten. The rest of the food was OK but the service was practically non-existent. The waiting staff don't seem very interested. If it weren't for the appeal the ice cream factory (which is stocked to varying levels depending when you show up) holds for my kids, I'd have given up on Pizza Hut completely by now.

Pizza hut need to sack Darren the manager! So rude & unwelcoming

Darren the manager was very rude. Pizza Hut Trafford centre sort your manager out! No customer service skills whatsoever from the manager himself.

Awful. Asked for water and they literally gave me an empty glass. Overpriced.

Thanks to Lorna and the rest of the team for making my dining experience special, the service was excellent, food, choice of salad items, dessert, all fresh and very tasty. Thanks Lorna for going over and above tonight, you are a credit to the company and should be rewarded for your outstanding customer service.

First time at Trafford Centre and it was a blast! Came to Pizza Hut and was served by Dug! Absolutely amazing waitressing with food, he ensured that everyone was seated with a well manner, Wrote this review as he deserves a good comment!☺️Go dug!

Good food and service will definitely return

Food was amazing. Didn’t have to wait long, staff very friendly, definitely recommend going if your going Trafford centre.

They have a very good pizza regardless of taste, the atmosphere is weak, it's like being on silent mode, otherwise score 9

Quickly seated Paid via QR code and staff had given me glass etc within less than a minute Pizzas constantly refilled

The service at Pizza Hut by Harriet, was excellent. She truly is a people person with great customer skills. The service given was perfect.

The staff were just disinterested and someone on the door was more preoccupied blowing bubbles at everyone. Ordering is easy which was the only successful part as I did it at the table and online. The catch here is you have to pay upfront for your meal which I wouldn’t have done for the pizza which was put in front of me. The salami was burnt to a crisp and the nduja sausage was non existent. At no point did anyone come to the table and ask if our meal was ok which I would have complained at the time. The only positive is we left pretty quickly as we were so disappointed. Without doubt the worst Pizza Hut experience I’ve ever had and if anyone wants to contact me from Pizza Hut I’d be happy to follow up and accept a refund.

Pizza's were lovely, only 4 stars as ice cream is pretty bland with only 2 choices of syrup, would go again, kids loved it

I had lunch on the 10th of August at Pizzahut. We ordered pizza from the app, but we realized we ordered the wrong pizza. They said, dont worry we will refund you the amount, they sent back our order and they said we can make the order again on the app. The manager and one of the waitress said the refund will be on your account in 3 days. Never got the refund. So I paid for 2 orders and got one. I called them and they hanged up on me several times. On the top of that an 11 inch meat feast pizza is £18... Experience was not enjoyable, unfortunately 😕

After the shocking service today I had to change my original review from 5* to 1*. Wasn't even that busy came around 3pm. Waited 15mins for food to come and sides were cold and pizza was undercooked. We ordered 2 deserts, 1 came fairy quickly waited 20mims for the 2nd one to come. They forget we ordered the 2nd desert. 2 staff went by without asking and eventually I spoke to the 3rd. Took a further 10mims to come.

Becca was very nice to us when we arrived and made an extra effort which we really appreciated. She is an incredibly kind person!

Unhealthy mid food in a restaurant full of kids

The worst pizza I’ve ever had. Ordered a thin base, not an extra thin base!! It was overcooked and I was offered a steak knife to cut it!!! Hardly any dairy free cheese on it. Won’t be going back to any PizzaHut again.

Lovely lunch. Becca was so helpful, friendly and nice! 😊

Absolutely the worst Pizza Hut I have ever visited. The buffet is restocked with one type of pizza at a time, not exactly a buffet of choice. The salad is so dismal and wasn't replenished whilst we were, it consisted mainly of carrot and beetroot, no lettuce left. Under -staffed, they just wander around saying yes every time I asked for something and I had to ask plenty, then obliged after a long, long time, make sure you have hours to spend waiting and want half an hour gap between each slice of pizza. No welcome at all. I wouldn't visit here again, once in a lifetime is plenty.

Wait time ok, food was undercooked, cheese and garlic bits next to none existent. Ice cream didn't arrive, nor was we asked if we were finished and ready for the desert, this was asked for twice, and the excuse was that they ran out of sauce. Customer service was very lax, and staff didn't seem bothered. I'm not sure if this was due to not giving a tip on the app at payment before food was cooked? Pizzahut quality is not being pushed out to their customers. The price was extortionate and left an even more bitter taste in the mouth. Experience was not enjoyable, unfortunately 😕

Lovely experience at pizza hut today. All staff really friendly and helpful, but Harriet went above and beyond for us when she was able to get an order changed last minute after I'd already put it through, all with a smile on her face. Not all heroes wear capes, thank you for saving the day and my sanity!

Service was fantastic, shown to the table and Harriet R took our order as we required a receipt.

Lovely and accommodating when we brought a large group of hungry teens

All the staff and Harriet are lovely and helpful, The pizza and pasta was very nice and hot the Atmosphere was good too.

Lovely food, excellent service!

Completely ignored for 15 minutes standing at the front desk after being told to come back after putting our name down for a table more bothered about putting chairs on top of tables to finish early awful customer service skills

Didn't eat , my son's birthday due to working wanted to treat him and he picked pizza hut at Trafford after golf.... Name for written down and told to come back was standing for 10-15 minutes staff walking passed really shocked been before... End up at McDonald's cause all the restaurants waiting time longer

Currently eating at the restaurant now. Half way through the ‘pizza’ which is £18 for an 11 inch pepperoni feast??? And the classic sides still haven’t come out. At this rate we’ll be done with our food before they even arrive. There was no cutlery, no glasses, and the salad bar was EMPTY it was also as if people had been scraping the last bits out of the bowls it was so empty. They did fill up the salsa and brought out a bag tortilla chips tho

This Pizza Hut in Trafford is always good, but today was EXTRA special, due to Caitlin, her customer service was beyond measure, in that she really did go above and beyond, we ordered the new sizzler (v) however it was extremely spicy, Caitlin offered a new pizza without us even suggesting it!!! That’s what you call service, she was amazing!!! She also offered a dessert, extremely kind and very hospitable, best customer service I have ever seen in an eatery!!!

Excellent service and delicious food for our forty Year 6 pupils once again! Thank you so much to Gill and her team of brilliant staff who looked after us so well and made our end of year visit a real treat.

Perfect after shopping or before the cinema. Trafford centre and the food court is soooo busy so coming in here you can get away from the crowds and feel like you have space and relax. Some super friendly staff too! Thanks Gill for all your help on our last visit!

The restaurant wasn’t open until 11:20am (not 11am as advertised) & we didn’t start getting pizza until around 11:40ish - add to that when the pizza did come out, there was no serving spatulas meaning we nearly burnt our hands getting the pizza - staff were either busy chatting to each other or standing around doing nothing

I visited with my family on Monday evening & can’t fault the food or service! Many thanks to Caitlin who went out of her way for us, will definitely visit the Trafford branch again.

The kids menu food portions and price, kids colouring activities, the salad bar and the ice cream factory are all highlights. We have been twice this month as I had to take my daughter to 2x hospital appointments. Each time we visited a lovely waiter called Doug found us a quiet table for my neurodiverse daughter to feel settled. We will be back again in the future as this is now her favourite place to eat out! Many thanks to Doug and the staff at Pizza Hut, Trafford Centre.

Today experience was a bit upsetting. Sat down and Ordered around 8:20pm. Pizza was great but sadly the dessert didn’t came. We waited for around 30mins for the dessert and never came and we left 9:35 we asked the server twice but never heard anything more. Cant be bothered to ask for the 3rd time. So we left sadly without getting the dessert. To be honest how long does it take to make a cookie dough? With 1 scoop of ice cream? As a Pizza Hut. Should do better please. And today was no excuses there are only few customers. Never expect me and my partner to come back ever again but maybe until next year it will improved

My husband took me to Trafford centre as a treat as I have been really poorly for past year. We went to Pizza Hut to eat. Loads of staff stood around doing nothing, had to order via QR code and when food came it was so greasy we couldn’t eat it. Really disappointed and we won’t be going back.

Went with family and was served by Larna (what a gem) who sorted our order perfectly and smoothly and was so helpful with advice and was very helpful when we changed our dine-in order into a takeaway due to something cropping up and Larna, under the fine leadership of Becca, liaised with kitchen and without impacting the order of other customers expedited our order and we were on our way out with all of our food nicely packed. Thanks Larna and Becca. Pizza Hut should recognise your hard work and brilliant customer service. We will be back.

Gill was a great help made us feel at home all of the staff where great you should be very proud of your team 10/10 all day long we will be back again very soon.

Customer service is the worst ever.

First time at Pizza Hut, ordered the buffet for £21.99, all you can eat pizza, salad and ice cream. Excellent value for money, the service was superb, scan the QR code on the table to pay and off you go to get your food. I highly recommend the pepperoni pizza, so tasty. The salad range is huge and the ice cream is so tasty. You won’t be disappointed.

We were greeted by Dugg who seated us quickly. He was very friendly and attentive.

We were greeted fast and seated fast too which is important having a small child, we quickly ordered via our phones and received our glasses and salad bowls soon after! All of the food was fresh and replaced promptly when empty! Overall not a complaint! The staff were completely on the ball, everything was clean and tidy, staff were attentive/friendly and the food was hot! Thank you pizza hut!

Overcooked, burnt pizza - no replacements offered, cold pizza. The salad bar was pretty much empty and what was there very messy. Ice Cream factory was just liquid. Asked for the adult desserts we ordered and took 45 minutes to get uncooked raw cold desserts, waited for replacements another 30 minutes, to be given in takeaway boxes with no ice cream and overcooked/burnt asked for ice cream and a spoon to eat it with and was given a wooden spork and a tub of melted ice cream. Table still hadn't been cleared, from when the mains had been finished. By far the worst experience we've ever had, will not be visiting Pizza Hut in the Trafford Centre again. It ruined our daughter's birthday party, which we weren't allowed to book a table for, and we missed the planned movie and weren't able to do everything planned for her party.

A visit to the Trafford Centre is not complete, without hitting the buffet @ The Hut.The family friendly atmosphere. Very relaxed and all team members really seemed to enjoy their roles. Professional and courteous at all times. A great family experience.

Waited longer than you’d expect to be seated, despite tables being empty tables. I can understand if they were short staff but multiple members of staff passed us without acknowledgement they’d be there shortly. Despite this we still waited, salad bar was disappointing; no lettuce, cucumber, peppers or sweetcorn which are normally staples. Chips were overpriced for such a small portion and raw sadly. Onion rings were cold and tasteless. Was hard to get staffs attention. Think this will be the last time we go to Pizza Hut at this venue. Cost does not match the quality of food or service

Friendly staff and the food is very delicious

Our server Fay was very friendly and helpful! Was patient and communicative as we made changes to menu items with our order and ensured we had everything we needed and enjoyed our meal.

Pretty good place to eat while out. What makes this review 5 stars however, was our server Doug who was incredibly funny and welcoming. His causal demeanor and sense of humour was a really nice contrast to the overly professional 'just another customer' attitude you get in most other places. 10/10.

We got a little confused with the translation into Hebrew, the manager helped us a lot... the food was delicious and hot. Many thanks to Child, the lovely manager who helped us with a lot of love.

great place to eat. service and food were excellent at a good price.

The staff were lovely and helpful great atmosphere and even better food! We popped in on a busy Saturday night and I can honestly say the level of service was very high considering how busy they were, we were told in a queue it would about 10 min wait wasn’t even 5min everyone was working hard! Really appreciate it

Very very expensive, and then an extra charge of £2 piled onto a basic pizza (already €22) for a couple of skimpy circles of ham. Seemed to be understaffed and just looking for a quick turnaround of customers. Defo won’t be eating here again

We’ve eaten at this Pizza Hut branch on a few occasions and have always had a positive experience. Staff are very accommodating, food is good, and usually isn’t a long wait from ordering to food being brought to your table. Special mention for Jill who is very professional, dedicated and always makes you feel welcome!

Awful Chicken wings were terrible, chips hard sweetcorn over cooked, not great options on sald bar Waste of money wont be going again. Spoilt my grandsons birthday

Popped in here last night with my friend - the pizzas were amazing and the staff were really attentive and even though we’re busy took time to talk to us

My husband and I came to the Trafford center on Thursday so it would be quiet as I struggle when it's to busy. We wasn't going to stay for lunch but decided to just have a nosey what the options were . Douglas was amazing so professional and explained everything so we decided to stay for the full buffet

Food let this visit down,ordered buffet,pizza dry and really lacking in flavour,salad bar boring and dry,positive note service and staff were very good.

Staff was extremely racist they saw standing outside waiting to be seated and just ignored us we stood there for more than 7 mins and then when we tried to get in they told us to wait. They were very rude in the way they conducted the customer service and that’s admissible for a company this size never going back here again and trust me I recommend no one comes to eat at this restaurant

Staff very dis-interested and unknowledable regarding dairy & gluten free products - manager wouldn't even prep us a salad in the kitchen to avoid contamination , other Pizza Hut restraunts have done this but the manager here refused so it's led to my wife having an allergic reaction . When I logged a complaint we got a sorry , well sorry doesn't help in these situations s . Certintrly not worth the money paid , they can't even cut the Pizza for you either , rude staff and manager overpriced and even tried to say the kids meal didn't come with sides so we had to practically beg for those . Worst restraunt ive ever been to

We didn't get a seat at first, even though several tables were free. We then had ourselves put on the waiting list. Operation nil. Ordering and payment only possible via the website. Then small bowls were thrown on the table and the wrong drinks were brought. Then came the worst pizza in a long time. The kids had a menu. Here the pizza was only the size of a palm. Despite the salad, we left the table hungry. The price for the whole thing was just cheeky. Never again Pizza Hut. I'd rather go to the Italian restaurant again.

Was barely a pizza was paper thin, it was almost like chewing bricks. They came up serving a wrong pizza. I was sat around waiting for 45 minutes. Meal was also disrupted by homosexual couples passing by.

There are some tables free.. they didn't give us... they saying its busy but its not... 10 tables are free. The lady name is Laura. I ask her for manager and she is lying and saying I m the manager 18 years old girl... very bad experience if any tourists come in your country and you treat very bad.... shame on you the manager and staff.. very good owner appreciate you

Horrendous visit. Overpriced for the quality of food, long waits, unhelpful unfriendly staff, dirty plates and just a tired grim place. Stupidly enough I ordered through the scan option and left a tip before the food came. Won't be doing that again or visiting this place again.

Came here for dinner before a cinema visit. Absolutely gross. We got seated at a tiny 2 person table that was filthy & stickier than a fly trap. The salad buffet was a mess. People had dropped different salad items into other sections & 90% of the iceberg lettuce was brown. I tried to get a bottomless apple tango & just got soda water from the machine & when I told a girl behind the bar she just looked so unbothered & wasn’t even going to take my full glass of fizzy water from me 🤦‍♀️ Got back to our table with my “salad” of cucumber slices & beetroot cubes lol because everything else I didn’t dare take, only to find we didn’t even have any cutlery or napkins. Also found an eyelash in my pizza cheese! Just a mess to be honest. My daughters ice cream factory bowl & spoon was delivered with hard crusty food on the spoon handle which made her not want any dessert so that’s how bad this place was lol Definitely not coming here again.

Food was good when it turned up. For some reason my pizza came out about 10 minutes after my sons. Queue to get in and wait for tables was massive yet there quite clearly lots of empty tables so that just made it more annoying for the people waiting

The wait time was good especially on a Friday night, they were really understanding and energetic they took pride in their work and let me use their charger for my phone so I could get home thank you so much for an amazing experience my family loved it

I had the pleasure of being served by Jill during my recent visit to Pizza Hut inside the Trafford Centre, and I must say, her service was truly exceptional. What stood out the most was Jill's attentiveness to our comfort. She took the time to inquire if we were comfortable with our seating, demonstrating a level of consideration that goes above and beyond the typical dining experience. Jill's commitment to ensuring her customers feel at ease added a personal touch to our visit. It's clear that she takes pride in providing not just good service, but a memorable and enjoyable dining experience. Kudos to Jill for going the extra mile and making our time at Pizza Hut a delightful one. I highly recommend this Pizza Hut location, thanks to the outstanding service provided by Jill.

Half way though ordering the food on the app they ran out of dough for the deep pan lol fancy a pizza hut running out of dough

Food poisoning 😢, I had one pizza yesterday evening , I was awake all night with diarrhoea and vomiting all night. Iam still in bed scarred to eat anything feels weak and sleepy. This restaurant needs to be investigated as soon as possible 🏴‍☠️

Great food and really good service. Doug was very helpful made us feel welcome and appreciate all his help! Well done sir!

we had the most amazing server, he went above and beyond and for sure deserves praise for how well he does his job & his customer service is immaculate, he had a cockney accent and a Liverpool tattoo .. he treated us amazing! thank you for making our night from the 2 scousers x

We decided to go here for dinner, As it was Saturday night about 7/7.30, the Food court was rammed with people. So we queued for a table , was told about 10-15min wait ( was only about 5 mins). Once at the table it is card only and you have to scan a QR code, easy enough. So 2x pizzas 11", 2x chips and 2x drinks £50. If you have meerkat rewards they dont work on a saturday, however there is a promo code option, so my advice would be plan ahead and see if there is a promo code that you could use. Service was quick, Food was good, I would go back, but with a code.

Not been to this pizza hut in a while so me and a friend decided to go today and we won't be back for at least a while. If ever. The atmosphere was chaotic to say the least. Kids running around everywhere, not enough servers on and, the tables where we were sat were very cramped. We could basically hear the entire conversation on the table next to us throughout our stay. The server we got had such a bad attitude and clearly didn't want to be there. We got confused and asked if we could order to which he directed us to the QR code on the table. Once we'd ordered after some confusion on the ordering site he came over with glasses for our refillable drinks. We asked him where we could get the sauces from, he told us and walked off saying something under his breath we believe directed at us, returning with the sauces not long after which we would of happily got ourselves if we had of known where they were. His attitude was terrible throughout the service and it was clear from what we observed he didn't want to be there. He also touched his long beard twice, completely unhygienic another server we observed also, touched her hair. Luckily we observed where the knife and forks were so got them ourselves after he brought our food out. The food was nice but, you can get good food with better service elsewhere so wouldn't recommend at all.

What a charming person! Lydia, took our order without writing it down which is amazing in such a busy place. Pizzas were good but not as as good service .

The food was great my ham and pineapple stuffed crust pizza was 5 star

Line up in the cue with the family got took in sat down went to order and you can’t use cash card only what is that about absolutely shocking that company’s like this place refuse to take English currency jokers we won’t be ever going back

The food was good, but unfortunately there was definitely not enough pizza for the amount of customers! The poor girl was trying her best putting pizzas out but as fast as they were out they were eaten. It was very hazardous in the lay out of the food, with the girl having to walk with the got pizza pans round the salad bar and drinks station weaving through people (nothing against her at all, just a suggestion on the lay out' the pizza table could definatly to with being bigger on busy weekends to allow enough food for everyone. There was a good variety of pizza but unfortunately I didn't see any garlic bread out which we love! Also I saw a member of staff drop food, look at it and walk away, then 4 staff saw it/ stood on it and left it. It was a big pizza crust and I was worried someone would trip so after noone else seemed to want to avoid the risk, I picked it up and disposed of it myself. Just very chaotic!

Ich war dass erste mal bei Pizza Hut und muss leider sagen dass ich extrem entäuscht bin von der Preis leistung Die Bedienung war sehr Freundlich und zuvorkommend aber dass essen war für eine so bekannte kette einfach nur grotten schlecht.

Pizza Hut Trafford is one of my favourite in Manchester. I went today with family. Waiting time was good, pizza was good the whole atmosphere was nice. Overall service was good, staff in general are all friendly but our server Kali was exceptionally polite reapectful and helpful. Thank you 😊

the pizza was average. nice environment and service.

Kali is a great staff member at this Pizza Hut. She made us feel welcome with her kindness and her lovely smile.

Shoutout to Kali. She greeted me and my family and served us. She made sure we were okay from start to end. She made us feel very comfortable, we came around 1-2 and it was busy and she still took the time to make sure we were okay. no doubt the experience would be drastically different without her. Pizza was good, salad bar and buffet were good. An all round amazing experience. Definitely coming again. - Amari Sep 24.

Manchester trafford centre best pizza hut buffet i have ever had pizza always tasted fresh mainly due to how quickly it disappeared and how fast a new one was out it was always fresh

The experience from ordering to eating Was fantastic.

A wonderful place to eat pizza and the other things there.

Visited Pizza Hut at The Trafford Centre yesterday & was served by Lacie. Lacie was caring & professional listening to my dietary needs. Service was prompt and pizza was nice & hot. Lacie came & checked I was happy with food. Simple place to stop with great customer service.

Nice food & really good offers, we got unlimited lunch & upgraded to unlimited drinks & ice cream, what's not to like. 😋

Food was good and staff were really friendly each time I've visited

Placed our food order at 18.19. Pizzas arrived quite quickly. Ordered BBQ American and the G.O.A.T. The GOAT arrived with no spinach on. Because we weren’t told of this we weren’t given the option to swap the topping, which means that we didn’t get the full price of what we paid. Finished pizzas at around 18.50. Ordered desserts just after 19.00. Nobody came to take our plates or salad bowls. Nobody checked on us at any time. Many staff walked past and looked at our leftovers and did nothing. When our desserts arrived we finally got chance to ask for a box. Desserts arrived wrong. Staff said she would put them through correctly. As I am writing this nobody has brought us a box and we don’t have the correct desserts. It’s been around 20 minutes since the desserts came out wrong. The restaurant isn’t busy and there’s no excuse. I have ended up getting my own box, and we have just ate the wrong desserts as there is no sign of the right ones coming. I have taken this picture to show that ALL of our plates are still here, salad bowls, pizza slates, AND dessert bowls. Shoddy service. Won’t return. Left before the correct desserts came out as it’s taking too long.

really nice food the only thing I enjoyed the staff was quite rude when the food was delivered they didn’t ask if we needed anything so I had to go up and go for a mission to find the stuff I needed but the food was good but just felt like the staff didn’t do much of there job