Pizza Hut in Sandwell

excellent customer service from the waiter lovely thank you

Very caring and attentive staff. Polite, prompt and efficient.

No cheese on the pizza yet again or should I say a very small portion. Base under cooked.

Brilliant time at this venue after the cinemas after I took my brother we had the buffet and it was amazing great food and great service and a special shout out to Emma who made our experience work while she gave us the best customer service I have had in a while 👍 Olly blamires

The team was so friendly and helpful through my whole time there

Something very very wrong! Since my youngest son was 5 (he is now 15) every month we would go to the cinema and then to Pizza Hut. However, since Covid lockdown we broke our trend. Last night I took my sons and my eldest son’s girlfriend. From the time we arrived it felt off. We stood at the door while the first waitress ignored us and ran to the back when all the staff started looking over. Finally a male came over with no welcoming words but a very stern face. He took us to seat in the furthest corner from the door before changing his mind and moving us one table up. The waitress came over and again there was no hello just a very stern face when she took our order! My job mean that I am always scanning, reading rooms, movements body language etc and I picked up something was very wrong. During the meal I actually caught the waitress peeping around the corner checking we had not ran off which was very awkward and ironic based on what I do for a living! Luckily my kids and their friend never noticed! We don’t live in the area but I have a feeling they took our group for someone else! After paying near £90 for this kind of service I won’t be returning!

Cashless! Order on app. Terrible service and probably another chain going down

Good quality food and pleasant staff.

In this economy, £30 for a pizza is WILD. Especially for a 13” pizza. To then charge £2 - £5 extra for a different crust ontop is too much. Myself and my partner went for a meal pre-cinema and wanted a light bite - cheapest it comes is £13 for a 9” pizza. Granted it’s with unlimited salad but sadly the salad is bad. I also don’t eat it, so is usually just a straight-up terrible deal. The glory days of Pizza Hut are long gone, sadly. It’s the next TGI Fridays… into administration before you know it.

We couldn't get in despite the place looking only half full

Pizza buffet constantly refreshed with new giving decent choice

Great experience in Pizza Hut, Emma was very friendly and made sure we had everything we needed. Thank you for the great service

Top class service from Emma at Pizza Hut Huddersfield

No bottomless drinks and still payed 12 quid and WE had to ask for a refund and the Pepsi bottle they gave us was flat if you think about going you are off your head the pizza also sucked even though it's price is unbelievable. Update we got 3.99 back absolutely ridiculous

Thin pizza was overcooked and hard, had no chicken bites or bottles of Pepsi or water but they did call us to let us know, just odd that they didn’t have many items. Cost £50+ for 3 individual pizzas and 3 sides but really wasn’t worth it.

Jack and Michael served us and had very good customer service skills.

Not what it used to be, it's just too expensive. I enjoyed the food but not the prices, also very noisy and can be chaotic

No bottomless drinks. The pepsi bottle they gave was flat.

Was really busy tonight but the staff were all great and attentive, Neve was great help, and the food was enjoyable!!

Fantastic service! And delicious food. I would definitely recommend dinning at Pizza Hut.

Excellent food and great service as always!

Pretty good but they often get the order wrong. Usually good service on correcting things though.

Had a really nice meal here for my sons birthday last week, food was beautiful, service was friendly and server very polite.

Had a lovely family meal here, the service was amazing by both Amy and Nic & the pizzas made by Michael tasted fantastic! Will definitely recommend & be back again for sure!

Amazing night with great service from Amy and Jack. I definitely will be back.

The service from Mubarrah was superb, she was really thoughtful and made sure we understood everything, she was nice & kind. 10/10 service, will come again!!! Thanks, Rj

Pizza was nice but due to everything being online, I didn’t have much to judge the service on but the server seemed nice

Fab service as always, staff are great and food is always lovely.

Always clean and friendly, staff are great and can't do enough for you.

Food stone cold on delivery. waited 1h for it to come. it wasn't even properly wrapped to keep it warm. Pizza tasted very dry.First and last time ordering from there

Amazing service from Elizabeth .Thank you

Pizza came burnt the rest of my food came cold. No refund given for it either

Visited for the buffet lunch & the manager Emma is lovely / went above and beyond to make sure I was happy with buffet options and anything else I needed was acted on promptly - Thankyou

First lady we spoke to was quite rude to start off with.

Very good! Accidentally made a larger pizza than I’d requested but they let me have it without increasing the price! Lovely staff, food was great.

Delicious Pizza Hut food served with a friendly smile from jack :)

Only ones inside today (sunday) Not suprised though the food was poor the pizza was all dough tasteless, and too expensive, will not be going again.

Emma was really nice and friendly. She made sure we were happy with the food. She also was helping keep my toddler busy with the drawings and colouring in.

Great value buffet deal had today for lunch at work. Fantastic friendly staff. Chef was on point with the selection of buffet pizza.

Great customer service and product knowledge overall great experience would recommend

The pizza was delicious and warm. The delivery was fantastic too. I'm very grateful to everybody involved.

Our waitress was lovely and so friendly. They were very understaffed but didn't make us wait long. Food was perfect as always left feeling very full and stuffed.

Amy and the staff at pizza hut were great and were very accommodating even sang happy birthday to our daughter and bought the cake out to our daughter as requested . There was a rude customer who came in with his family demanding they had a booth and we’re just very demanding and they handled the rude customer really well honestly I don’t think I would have been calm! Excellent service from all the staff . Kind regards from the family sat in the circle booth! We were very happy with our seats! X

A good selection of pizza's at the buffet and service with a smile.

I enjoyed the pizza buffet. Michael, the manager was very friendly, and provided excellent service. Thank you

Food was cold had to reheat in the microwave.

On my first visit to this particular Pizza Hut store I was greeted and seated by the manager Nicola c who was very pleasant and took my order. The food was made amazing standard and was delicious.

Amazing service, friendly staff.

Amy from here went above and beyond to get me a coffee to take into the cinema . They don't have takeaway cups so if you want a hot coffee, not the tepid stuff from Costa machine, take your own cup and call in, I would 100% recommend 😁

My experience is always excellent from the moment i walk through the door that's why i keep coming back

My child has additional needs n comes n eats after cinema n is made so welcome by staff

Great customer service, Emma sat us down at our table and was great. Entertained my little when she was crying. Over all a great visit. Only downside is you have to pay by card but Emma explained why but I still don't agree.

Great customer service, was shown how to use the online order

Wrong order, second time in a row.

Always nice to have a pizza hut

Great meal for me and my son and even better we got a free kids buffet with every adult meal!

Myself and two sons came for lunch, and even though the restaurant was busy with it being the school holidays Neve who served us was very helpful, polite and friendly. The food arrived quickly and we all enjoyed it.

Really lovely meal. Staff were lovely and ensure you were well catered for. The kids loved the salad bar!

Went to watch twisters and deapool 3. Both were amazing. Would go again to watch repeats

Price and Food is amazing but only beaten by the even better staff! Really welcoming and friendly staff who top off a brilliant meal out!

I ordered the vegie sizzler and it has never had mushrooms on it before which I'm allergic to. I rang to complain and the manager didn't even apologise and this has happened to me before. I won't be ordering from here again

The manager Amanda was very attentive and can't do enough for you. She is the friendliest and kindest member of staff. Makes the visit worth it everytime.

Me and my family love coming to this pizza hut especially the manager Amanda is absolute perfection in every way possible always polite always making sure there's plenty of food put out I'm come to this one not just for the delicious food but for her too she always makes you feel so welcome superstar she is greatness now let's talk about the food what can I say apart from wow I absolutely love there pizza and pasta the girls live the ice cream and salad bar I wouldn't come anywhere else we'll done team keep up the good work youre all doing amazing xx

Jack was a phenomenal server, and we had an amazing time

Emma was a great host and friendly

Emma was very polite and friendly

Had a fantastic day watching Deadpool and wolverine the nachos where amazing and it had a friendly atmosphere

Lovely service and food. Very busy for a Monday night. Team were very attentive considering.

Manager down here is the best manager I've ever seen! Always takes the time out to speak to you, makes sure there is a pizza coming out for the buffet that the kids like and myself. Is amazing with her staff! Just makes the whole experience the best it could be! Cannot fault her 😊 best service I've ever had at a place like this!

Great service from the Emma & the team

I have been going to Pizza Hut for nearly 40 years. For the last few years, I've lived out of the country. Yesterday I took my 2 daughters and grandchildren..... I was absolutely shocked at how expensive it is now. In my opinion, nowhere near the quality and quantity it used to be. I'm afraid I won't be returning. Very disappointed 😞

Very beautiful place first time going to see movie food was scrumptious although the mess my nephew made was hilarious.

Nice Pizza Hut to go to straight after watching a movie. Recommend the stuffed crust pizzas

They changed the pizza base to one that resembles a cheap imitation of Domino's. Will not be ordering from here again until they change it back to how it was.

Generally I come with my 2 boys, and we normally go for the Unlimited Buffet. I like how the Staff walk around and ask if there are any Pizza toppings missing from the Buffet, or if you have a preference. Always way too podged at the end but got to force that ice cream down. Would highly recommend

Amazing place to come definitely our go too date place

Lovely staff and Lovely food, Emma and Amanda are always helpful and very friendly ☺️

Hardly any cheese really thin had thin before not this thin Hardly any sauce. It looks like it was got from a cheap supermarket

Not a nice experience! Fizzy drink from machine taste like soap water, my cheesy bite meatfeast pizza dough was very chewy and bill was expensive for what it is. I won't be returning anytime soon.

Best pizza hut I've been to by far. Itc clean inside and the Salad bar is not messy and it's fresh.

specifically asked for the sauce with the melt and didn’t get any just got little packets of sauce which i don’t like. delivery time kept changing and driver stayed in one place for 15 minutes.

Bike rider was so nice and frendly

Stone cold and inedible. Pretty rubbish considering I live 10 min walk away

Pizzas we're great, but had to use our NHS blue light card discount just to bring the price down to expensive, I mean £20 for what dominoes would call a small pizza, £6 for bottle of beer, we not at Wembley ffs

Speed of service and food delivery. The freedom of salad bar as soon as we arrived

food was cold and my Pepsi was not there not happy 😒

Staff were amazing with our little girl and they were all very helpful

Disgustingly expensive. An individual stuffed crust pizza (vegetarian) cost £22.44!

Only take cards, no cash ? very polite and helpful we enjoyed our food

Staff were rude and unhelpful I tried ordering online since nobody comes to check if you want to order in person but had trouble with the website. I had to ask a woman to serve me and she didn't look happy about it and had no manners, the salad bowls don't get cleaned when people spill other stuff into then and the drinks machine had grotty kids finger prints on it. Pizzas tasted nice but service needs improving

Best meal deal I found in Quinton Pizza Hut with the Help of Gaurav. I like the taste of melt. Garlic sprinkle on top is yum. Thanks

We went for birthday celebrations and they couldn't do enough for us. We went for buffet afew people in wheelchairs so they brought a nice selection of pizzas to table for u. Very helpful staff would definitely recommend and will go again

Giving one star as been told this particular building refused to take cash from a friend's son. If you guys have a stake in digital currencies, you can handle losing a customer, cash is king we don't want fascist currency control. Will be happy to change once confirmation has been confirmed that you'll take cash. Won't be recommending

Best pizza hut to go to in my opinion. Staff are lovely and they always ensure the buffet is topped up!

Good food, lovely waiting staff.

got mushrooms on a pizza i specifically asked not to be on

Was ok. Seems to have gone down in quality lately and the prices going the other way. Was dead and limited staff. Stick to the take out.

Very helpful staff, nothing too much trouble. Food quick and good. Not the cheapest place but child friendly

Staff were lovely when dealing with us, but I was trying to catch the eye of someone to ask a question for about 15 minutes, and they aren't looking around to see if anyone needs anything. Literally, walking around, working hard, but looking at the floor, and it felt intentional, which was really frustrating. Food is exactly what you expect from pizza hut. The kids had a great time, as usual, and that's the main thing.

Honestly, awful. Was freezing cold, stale base, topping was flavourless and it was a massive waste of money. I’ve had better pizzas from backstreet takeaways, genuinely and they’re about £7 per pizza. This was £33 for 2 pizzas and 2 sides (the sides are just frozen chips and onion rings, soggy and equally flavourless. I barely ever leave reviews, even if unhappy, but for the price and brand size, you expect consistently decent pizza. I’d give it a 2/10 and that’s generous.