Pizza Hut in Maidstone

Ordered spicy chicken strip and coated cheese . Pic of selling items looks different , then I see after arriving , about taste , chicken oily , very thin coat , not taste just a spicy can feel , cheese are better , but still not best taste of . Not recommend for order . Better order in McDonald :)

I could tell this restaurant had a difficult night due to there store recently re-opening due to COVID. The main issue was just the underprepared amount of stock and miscommunication on the kitchens behalf. Other then the long wait and one particular member of staff that rudely ignored us for a hour (even tho he was right next to us of bar dispense) I could honestly say the two lovely female waitresses we had completely made up for that, we had Lisa and Sam (apologies if I have gotten these wrong) and dealt our situation with the respect and honesty every customer deserves and, I couldn’t of been more happy and really goes to show even tho everything could go wrong a little kindness and great customer service can go a long way and can strongly say these girls are a credit to your team and will definitely be returning soon.

You know what you're getting at a Pizza Hut. The food was lovely and tasted fresh. The salad bar was good too. What made this visit 5 star were the lovely staff serving. They made us feel so welcome and were just really personal and nice. My daughter almost choked on a piece of food at one point and the waitress was there in a second to make sure she was OK. The other staff member on that night also agreed to play a small prank on our son regarding something being sold out on the menu. It sounds small but it was funny at the time and it was nice that he went along with it. It is quite a small Hut this one, but for me that made me like it more. Really nice. You should be proud of your staff. Would definitely visit again if I were ever down South this way again.

New to trying this branch, quite small, and quite like being in a goldfish bowl really. I had buffet lunch and husband had his own pizza, can’t complain about either, his was perfect, buffet was kept well stocked, salad well stocked and area kept clean. Lovely staff, very friendly, helpful, lady seemed to be running the show on her own but she coped well and didn’t affect her customer service. I only marked it down 1 point purely because of where the toilets are, I have arthritis and it was a bit of a struggle going up the steep stairs to the toilets, they were spotless though and smelt fresh. Overall, cosy and friendly atmosphere, good food, would return.

We come too this pizza hut on a regular basis, as they have a great gluten free menu, and are extremely knowledgeable on cross-contamination and coeliac disease. So it is a big deal for us too find somewhere that our 6 year old coeliac son loves too eat! The staff are lovely and friendly, and always check back too make sure everything is okay with your meal.

This is by far the worst pizza hut I have ever been in, usually the staff are very attentive and friendly but here they just leave you alone and when you ask if more pizza is going to come out you are told more is being cooked. In the hour we have been here we have managed to get a total of 2 slices each and every time they bring out a pizza it is gone before you can even get to it thanks to people loading up thr plates with the entire pizza because the staff are not cooking enough.

I rang ahead to check that I could just come for pudding, the member of staff on the phone was informative and very friendly and reassured me that I could. When I arrived, a lovely lady let me and my two year old choose a table, the place was very clean. We then had the unlimited ice cream, she remained attentive without being over the top or hurrying us. The ice cream was delicious and we loved going up for seconds! When it was time to pay, another member of staff was very encouraging towards my daughter and helped her to pay, she even gave her a sticker which she loved! Overall just a really lovely experience for both my daughter and I. Thank you

We came in around 5 o’clock on a Saturday and did not have a good meal at all. We ordered an American bbq pizza that looked great but had a very strong fishy taste about it that left me and my boyfriend feeling physically sick. We had to leave the restaurant right away. We managed to eat less than half the pizza before we asked the waitress to take it away. I’m not happy that we was charged the full price of 19.90 for our pizza even though it’s made us nearly sick. Do not recommend.

Great value for your money if you have the buffet. Food was amazing. The waitress Sherry was very welcoming and happy to assist us with our visit. Will be visiting again

This is probably the best Pizza Hut we’ve been in 🤔 fresh hot tasty food .... pleasant service and the price was fair ... be back soon

My son wanted to go to Pizza Hut for his birthday celebration. I booked a table online for a Saturday at 6:30pm as the later times were unavailable but I don't really know why as the place was quite empty later on. Anyway the staff were really helpful and guided us through the menu and the stuffed crust pizzas were quite nice. The best thing was the salad bar which offered reasonable variety and some nice dressings. My son took advantage of the unlimited fizzy drinks which was worthwhile and he also had a started and a pudding which he really enjoyed. The down side for me was all about value for money and I question how a large stuffed crust pizza can cost nearly £20. Compared to some other countries, and taking into account the cost of ingredients, this seems excessive to me but I know others feel the prices are OK so maybe I'm just a lone voice and perhaps I'm not used to eating at a pizza restaurant. I didn't find the surroundings particularly nice and the state of the ice cream machine put my wife off having one. The toilets incidentally were upstairs which probably isn't good for anyone with a disability or for the elderly but they were reasonably clean which was welcome. I don't imagine going back to Pizza Hut again unless our son persuades us. If I fancy a pizza I would buy one at my local supermarket and cook it myself or better still make one from scratch which I know is a chore but they do taste great at a tenth of the price.

I came here tonight for a pizza was greated by kelly very polite most helpful young lady as always service was fantastic the place was clean and salad cart very clean and plenty of choice was seated straight away I can’t speak any more of this great place to eat wasn’t rushed tonight a very pleasant experience was had so thank you to Kelly and the team will be back soon love mr cheeky in Kent glen x

The pizza was very nice however the waitress was a bit slow to come and ask us what we wanted, and when ordering she didn't seem very smiley or friendly. Other than that it was a good meal.

Delicious pizza, unlimited salad bar,love the red plates.Kids love being here as well.Can't wait until next time!!!!Pizza lovers...

Came here for our daughters 15th birthday. Decided to all have the buffet, not had that before. Had to wait for the pizza as we arrived right on opening time,no problem. But we all had about 5 slices eat. Nice to have a variety rather than one pizza, had some salad, pasta too. Also had 2 tiny pots of chips and a big basket of cheesy chips, 3 fizzy drinks and one water, came to just under £45. Not really worth the money, but we enjoyed it. Staff were nice and friendly.worth going early as food was pipping hot.👌

I stopped here on me way home it’s my favourite hut by none the service as allways is first class the food is great hot tasty value for money so to the girls thank you for great service with a smile love mr cheeky in Kent

I came here for dinner on a Saturday evening, so obviously quite a busy day of the week, steadily busy throughout the evening. The waitress (Deanna) was working all by herself and was absolute fantastic, quite frankly I don’t know how she kept up with everything and also had time to welcome us and make sure everything was okay with our meals, she was incredibly friendly and can’t be praised enough! The food was also amazing, as usual!

Awful experience. Will not return. Veggie pan pizza arrived late and was basically just undercooked veg loosely piled on base with tomato puree. Even a magnifying glass would have been hard pressed to spot any cheese! Worst pizza ever. Did not even attempt a mouthful. Salad was tasteless and not replaced the whole time we were there. You had to scrape what was left at bottom to get anything. Very disappointed. Poor experience. Expected better from pizza hut! Never again!

Got in just after opening for buffet. Pasta was good. Like the new recipe garlic bread peices. But pizza tray were half n half amd no signs so people don't know what pizza is in pan as no signs and one tray contained two different toppings, but friendly staff.

We had the buffet and had to wait for nearly half an hour for a new margarita PIZZA to come out I was not impressed

Ordered a delivery for delivery at 5.15 on Saturday 2 pizzas large Garlic bread 🥖 just over £20 Good deal Turned up right on time and was nice 👍🏻

We found this restaurant to be very welcoming and the staff were friendly and accommodating. There was a party in the upper section so the much smaller lower sections for seating was the only option. It was rather cramped, hardly any space. The food was good, just what I would normally expect from this chain. Mix up with the pizza toppings though

Llegamos después de la hora punta y aunque todavía almuerzo budy nos las arreglamos para conseguir una mesa para 3 enseguida. Menús y informado por nuestra camarera ella sería en breve para tomar nuestro pedido. Bueno a su palabra no fue largo befire ella tomó nuestras bebidas, pizzas y pan de ajo pedidos. La comida llegó puntual y no me puedo quejar, lo suficientemente por encima y las pizzas individuales el tamaño justo. Refresco recambios eran servirte tu mismo que es agradable y conveniente. Tuvimos una charla con el director que encontré agradable y amable. En general, una experiencia pusieron muy buena. Nuestra camarera era preciosa y aunque lleno mantuvo una sonrisa en su rostro.

Pedimos nuestra comida en 7:45 no llegó hasta las 9:15. Puedo entender su agitado el viernes por la noche, pero una hora media es ridículo. No ayuda el humor pobre yo estaba allí cuando no todo aparezca y la comida estaba fría. Fui a reclamar y para rematar fueron groseros en el teléfono y el servicio en general era pobre. Nunca más. Dominos ftw.

Llegamos alrededor de las 7. 40 a un restaurante vacío. Vi que cierra a las 9. Así que rush había sido quizás. Dado el estado del lugar, eso espero. Servidor 1, que era encantador. Pero. . . Ella había sido dejado con la tarea de limpiar el desastre en solitario.

Estado hoy aquí por curiosidad. El personal es acogedor y alegre, pero sobre todo muy servicial. Comida en sí es buena aunque el queso y pizza carne no tenía mucho de carne. . Que cuatro pequeñas piezas de. Comida para niños es agradable con una buena opción para ellos. Los precios parecen ser más como de un restaurante a la carta y no de comida rápida - Un poco caro. En general, volvería de nuevo sólo porque realmente nos gustó el personal! Bien hecho, Adam y gracias a Kylie!

Plus points, food was fine, staff were friendly, price was reasonable. Negatives, dirty dishes on the salad bar, served main while still eating starter and salad bowl. Was overall OK, nothing more.

I stopped herfora bite to eat was great by Avery nice polite young lady showed to a table said my...

Llevé a mi hija por su cumpleaños, ojalá no hubiese sido así. Ordenados de arranque, que nunca recibimos. Esperamos por vasos para bebidas y ensaladeras, no dijeron que había cambiado y ahora al lado de la máquina. La comida estaba bien. Tenía un código de...

On a relatively quiet Thursday lunchtime, just around 1.30pm I snuck into this Pizza Hut for the buffet as a throw back to my uni days. Understandably the prices have jumped a little since then, but the quality has taken a big step back. None of the pizzas looked fresh, even those carted from the kitchen hatch. Slices of pizza were left festering on the hot plate for goodness knows how long. The attendant very diligently moving slices from one plate to another. As the slices continuously get shuffled it becomes very difficult to tell how long they had been sitting up there. Too long by my reckoning as by about 9.30pm that night I began suffering with Hut Butt, the Pizza equivalent of Delhi Belly. It was not pretty. Too much info?

The team here are amazing fun friendly helpful had a really great time here the food is typical pizza Hut food but was great love the unlimited salad and soft drinks. They surprised me with birthday greetings even though we didn't tell them. Amazing time all together

First time we have had pizza hut in a while go to this one as we are over this way and decide to have the midweek buffet and there wasnt much choice but what was even more disapointing was the extreme lack off pizza wasnt more than 3 types of pizza at any point and wasnt many slices and wasnt to busy hate to imagine it busy

Tried the new starter of bbq spare ribs. Fantastic delicious. Ordered my favourite california king of the coast but was disappointed. Pizza was much drier than normal. My two friends pizzas came out rather dry too

Saturday lunchtime visit were seated quickly 3 adults 3 children service was fast and food was hot only negative was the building it was compact and felt a little closed in.

Visited at about ten minutes before closing this evening, disappointing that there was no salad available but ok given that it was so close to closing time. Waitress was friendly and service was quick- I ordered a gluten free pizza and disappointingly it was dreadful, usually from Pizza Hut they're ok but this was dry, tasteless and literally had no cheese on it! Nobody asked how the food was and when told they were fairly disinterested. I wouldn't recommend (at least not near closing time!!).

Love coming in here at lunch time for the buffet. The staff are always lovely, the whole place is spotless and the food is fantastic. Plenty to choose from food wise with loads of pizzas and the salad bar, the new drinks machine has loads of choice now as well.

My son decided that he wanted to visit pizza hut for his birthday. So along we went with two of his friends. Being a Friday night just on the outskirts of Maidstone there really was not enough team on the floor. Infact I didn't see a manager once! The poor lady serving was completely on her own so when the world turns up at once she was rushed off her feet! We was a table of 5 and I shall be very honest. The whole experience was just rubbish! I can not remember the last time I visited but I will not be rushing back!It took over 25 minutes to produce a kids milkshake. They had run out of children's pizza bases (Pizza Hut without a pizza base is just laughable!). My pizza seemed to be just undercooked but then I saw some being delivered almost burnt! The pizza buffet from lunch hadn't been cleaned or wiped so there was food debris everywhere. Just looked shocking! The children's dessert, well the ice cream machine wasn't working and one of the jars for the kids topping was empty. Overall this business needs a good scrubbing from top to bottom, it's just dirty and un organised

Visited here today after doing a quick bit of shopping around 3-4pm.. The restaurant was very quiet so we was seated down the lower part of the restaurant. Me & my sister had the free salad bar, a large BBQ pizza & two refillable drinks that you could re fill with funky flavoured drinks! It came to around £20 the waitress was really nice & boxed our leftovers for later!

Estávamos passando pelo centro da cidade e resolvemos ir a pizza hut. Muito boa escolha, pizza veio quentinha na qualidade da pizza hut. Preços no padrão ingles.

There was 19 of us that visited this restaurant for a birthday meal. The staff were brilliant and can't thank them enough for making us fill welcome and everything so smoothly. Food was brilliant and with so many of us all came out in great time and lovely.Thank You

although i love to eat in pizza hut, the takeaway side of the business is poor and the food arrived cold and undercooked. not a pleasant experience!

My mother in law decided to choose this restaurant for lunch as she haven't had pizza for a long time, so a party of four stop at this eatery for lunch buffet. The staff directed us to a table and explained to us about the buffet and the unlimited soft drinks refill.There was a good selection of pizza, both deep pan and thin. The salad was fresh, I ordered extra side of chips and garlic bread. As we had eat as much as you can there was no service charge on our bill i tipped the waitress 12% as i worked in the catering industry and she did asked us how the food was. Nothing more exciting to write about.

We went in one lunch time for the buffet, wasn't too busy so got to pick where we sat. Staff were all lovely, tables and floors all nice and clean. The food was lovely, plenty to choose from and I love the refill drinks machine, didn't know there were so many different flavours!

Cheap Meal after a long day of shopping. Thats what me and my disabled girlfriend fancied.Difficult to navigate the staff were very accomodating and helped us store the folded down wheelchair. Stuffed to the brim with Stuffed crust, served with good service, we left the building to find we had been locked out the Mall, with no way to get back to the car, parked on the Top of the car park. Not being from around the area, I went back inside to ask for help and Sadie the manager went the extra Mile. She used her own phone, to get in touch with the Malls security, who aided us back to our car. Without her waving her magic wand, it would've been me, pushing my girlfriend in a wheelchair, up a very long, very steep ramp. Causing alot of stress, pain and upset to my other half. Aswell as probably doing my back no good.Sadie, Thankyou so much for your help! It made a huge difference! Will come to you again!

Poor service and surly staff. Manager made no apology and basically said poor customer experience was out of his hands. Do wonder what manager means.

Great service, great food, very enjoyable, reasonable prices, although the window seats look straight into the shopping centre where everyone can see you, which I don't particularly like. Small restaurant, but still enjoyable.

My middle name is cheesy bites stuffed crust and named after the pizza here. Moar of this. If you eat your pizza without stuffed crust you're going to hell. Pizza hut well done, I have high standard of pizza and you met it. Call me.

A very busy place. But the staff were brilliant at letting us know how long to wait for a table.... service was food. Toilets clean. Food..... well pizza hut food. So that's fine.

Never had pizza so tasteless and dry, even Asda's own brand pizza is more tasteful! Staff young and senseless. Waited 15minutes for a second drink!! Salad at salad bar was stale, off and minging... no wonder its free! Table has crumbs on and smelt of old stale water, when the waitress cleaned the table next to us it is no wonder our table smelt, the cloth she was using was dirty! Couldn't wait to leave!