Pizza Hut in Canterbury

Very friendly service by Curtis W and delicious food!

perfect, atmosphere was quiet and food was awesome, also curtis was an excellent waiter 👍

CurtisW was lovely, friendly & helpful. Making sure the place was clean and tidy, talking to everyone. 5/5

Wrong order, driver very rude says it’s right order

Lovely staff, Beth is amazing. Food is lovely

The service was absolutely amazing, the manager and the staff were extremely inviting and kind. The food was incredible and warm, straight out of the oven. The atmosphere was calm, with light music perfect for a happy food dance!🕺 Overall my experience in this restaurant was a pleasure and I will definitely visit again! I would recommend you come here !

We had a lasagna and the truth is that it was very good, the tomato is not repeated, and the staff was very pleasant, highly recommended.💯

The chef really outdone himself today, making us exquisite classic Italian cuisine. The amazing ambiance really enlightened my week. The artworks attached on the walls are of the finest movement of the last centuries. Definitely coming back to this place soon on weekly basis. Deserves a Michelin star (or two maybe).

Great service, Nusrat gave a wonderful service. Could be more hot pizzas for the buffet

great customer service from Nusrat !

Best pizza ever had in Canterbury Price is a little high, though it's worth. The best part is unlimited salads.... Enjoyed the salads and pizza.

Great service. Delicious pizza!

Beth C made our day very entertaining & enjoyable also very helpful on meals deals Would go back there again 100%

My daughter and I are repeat customers. The team at Canterbury branch are outstanding. Staff are fantastic with kids and we feel absolutely welcome and cared for each visit. Midweek visits are very reasonable, and it goes without saying that pizza huts in general are super fun for kids, it’s our favourite treat and we absolutely love our visits. Thank you all, we’ll be back soon

pizza completly squashed sideways from delivery and smeared to one side

Well, well, well, Pizza Hut, Canterbury. What has happened?! There used to be such a lovely, vibrant and pleasant atmosphere at this restaurant. Well, the life has been well and truly sucked out of it. Upon arriving you are greeted with "Order on your phone and card only". Hmmm, ok.... So, we started to place our order on the phone, but actually decided in the end that this just didn't feel right. What has happened to good old fashioned table service?!?! So, we just got up and left (a younger couple did the same as us - in fact, they didn't even start the order process - and I don't blame them. Absolutely appalling set-up. Customer service = ZERO Atmosphere = ZERO Probability of us visiting again = ZERO

The buffet is great value for money!

We had the buffet was nice and hot! Plenty of food aswell, service was excellent. will be back again next time were in Canterbury

We were very disappointed. Food on the floors. Chocolate sauce and sprinkles all over by the ice cream station. Pizza was loaded with chillies and hardly any cheese, some salad bits were empty. No service from staff and they couldnt care less when l complained just "are you ready too pay." Asked for a spoon for my ice cream and was told all the spoons are in the dishwasher I'll bring one that never arrived. I used a fork. Toilets were dirty. Wake up Pizza Hut !!!

Our server Lauryn D was absolutely fantastic made myself and my partner very welcome. food was incredible very fresh and was able to make pizza requests for the buffet will definatly be coming back

Visited and directed to the phone app we told the server that we wanted to pay by card. We were then told to go and wait by the till. The waitress then went off to clear a table and then entered into a long conversation with the customers avoiding us. She was obviously not interested in our custom. We waited but the conversation went on for a long time. We left. It seems that if you are older and want to pay by card then Pizza hut are not interested in your custom. Avoid.

The manager at the Canterbury branch was rude and not understanding to my dietary needs I had a gastric sleeve and can only eat kids portions she insisted I pay for the adults price because I don't think it's fair because due to my stomach being small that's enough portion size for me she said I still need to pay adult price but I should only stick to bread sticks!!! Not on

Spank me daddy twice. The Pizza is nice. I’ve just met the staff - Oh there so nice. QR is a pleasure the salad was a treasure

Quality service, really considerate and will make sure you are well catered for. Will come again.

This experience was awful compared to many I have had at any restaurant before! Hannah, was our server and we had to wait 20 minutes before I went and asked if she was going to take our order. She then said she would be there soon, however we saw her sitting at a table on her phone!!! Fifteen minutes later it hit 3pm when the buffet deal finished. She started to approach us which made us believe she was waiting for it to finish so we would spend more money. We felt the service was bad and left to find somewhere much nicer than how HANNAH treated us.

Rude manager had an attitude and was very unprofessional. Refused to provide refund for order before it went through. 0 customer service skills

Good food and service . It’s too hot in there .

Tasty food, friendly service, and a lot of food choice !

Fresh Salad, variety of freshly cooked pizza. Super helpful staff who couldn't do enough for us. Thank you Beth and Lauryn.

Italians greeted very badly!!!!!! pizza gummy, from Italian I expected more since they dare to put the name "pizza" on the restaurant. Rude staff and try to cheat customers when you pay. P.S. cutlery smells like onion

Great service from Angelica, friendly and attentive

Food was good here. Service was also fast. It was relatively less crowded when we went. Drinks were also good.

No service. Order from the app, pay with the app. They ask for personal information and have the audacity to ask for tips. Tips for what? I did everything but the cooking! No not recommend

Everything was amazing the staff were nice the food was great it was easy to order and the wait time wasn’t long at all . We all enjoyed ourselves. Staff went above and beyond interacted with my daughter and kept her entertained.

I am writing to express my disappointment with the service I received during my recent visit from your high street, Canterbury restaurant. Unfortunately, my experience did not meet the standards I expected. Firstly, my food arrived significantly later than the estimated delivery time. This delay was quite inconvenient and affected the quality of my dining experience. Secondly, despite specifically requesting mayonnaise for my fries, it was not included in my order. This oversight was particularly frustrating as it was a key part of my meal.

Went here for lunch on bank holiday weekend & the place was packed. The food was good!

The food, friendly staff, speed service f service and value for money were all great. Only not 5 star as the loos really need some maintenance!

Welcomed with ‘card only and order on your phone’. I asked if I could not order on my phone. ‘You need to go to the till or wait until I can get to you’!! Apparently it is Pizza Hut company policy brought in during Covid - but not all follow it (maybe because we have moved on from Covid except for Canterbury). I decided not to eat there in case I was asked to cook my food, wash the plates and put the bins out as well.

Good place would eat here again

Thank you, Curtis, you were a kind and funny person I would recommend him as a waiter

Disgusting the buffet was not worth the money had to wait on pizzas to be put out for over 20 minutes then they were over cooked and full of grease

Food was bland and chips were hard and cold will not be ordering from them again

Nice pizza but with delivery cost me 19 pound pizza was to small for that kind off money

Pizza Hut? More like Pizza Shut! This chain will be closed before long. What a silly way to order some food. Zero option to pay with cash. Absolutely no service other than when they bring your food out. To order using a QR code when the lady could have just taken our order right there and then has perplexed myself. What happens if you forget your phone or your battery has died? I will not be going back. Sort it out Pizza Hut 🍕

Got cookie and cow cream delivered was spot on a lush sweet treatt for ney years Eve for me and mt partner.

We has the £44 meal deal. Which is pizza 2 sides 2 desserts and unlimited salad. You do have to pay extra for your drinks though. You can also take any home if you cant eat it all.

Good food, menu items were forgotten about as they were focusing on the buffet items. After 4 inquiries, our chips arrived to the table

Had a great meal in pizza hut Canterbury. Great service with very helpful & ftrendly staff on Sunday after xmas shopping. 😊

Curtis the waiter was nice. However Hannah the manager was not nice. We ordered a sharing pizza that we intended as we always do when we go to pizza hut to share between three. When Hannah brought our pizza she brought only two plates (?). And then told us in a stern voice that if you order one sharing pizza only two people have the salad bar included. We have never been told that in all our previous pizza hut visits at various other locations. (And later we could not find where this rule is stated on the menu.) Since Hannah had embarrassed us with her stern announcement, making us feel as we were stealing (we had already filled 3 salad bowls), we simply said 'ok' to which she just turned and walked away without saying anything further. Moments later the friendly waiter Curtis arrived somewhat sheepishly with the card machine for us to pay £6.99 for an additional salad, which we did without question. The experience was a bad one. We can't help but feel that Hannah ambushed us with a policy that is not universally applied across all pizza huts. Her stern, unfriendly and accusatory manner embarrassed us. We would not return to Canterbury pizza hut as a result. If anyone reads this I would be grateful if you could please clarify if Hannah has made up this two salads per sharing pizza rule or if we have been lucky previously. Thank you

I do actually love Pizza hut but hate the fact I'm now forced to order my own food on my phone instead of what a waitress should be doing. Also I do not agree with not having the choice of whether I would like to pay with cash or card, I think it's disgusting that you do not give people the choice. This whole cashless business is rubbish!!!!!!

Ordering my meal on the phone was quite easy and the service was very good and the staff made sure I was happy with my food and drinks and was very helpful

Pizza was all over the place in the box

Not sure what happened to the pizza! We ordered Vegi Surpreme pizza and seems like they used an old margarita pizza with dry cheese and put some veggies on top (as seen in the pictures. Looks like the pizza was cut first veggies were put on top after). It was very chewy and slimy.

Food was cold this is not the first time this has happened

Thanks to the restaurant, someone rang to let me know of the delay

I ordered two pizza's from pizza hut. the last time I ordered from them was a decade ago, and never again. the bottom of the pizzas were drenched in oil, and flakey barley any ingredients, and completely misleading. on their website they ask you with garlic or without garlic so naturally I'm thinking they use the garlic somehow to make the pizza with. they are not clear about it, and tell you that when they say with garlic or without what they mean is with garlic sauce or without, that's their tactics saving 5 or ten pence from a pot of sauce so I got no sauce and when it comes to their sizes they have small medium and large, but for someone that hasn't ordered from them in years. your not to know what the sizes actually are. It's the worst pizza in the city. my advice would be do not buy from pizza hut. the only flavour you will get is vegetable oil. Buy from a local pizzeria they are way better by a long shot. you can get a better flavoured pizza from Asda frozen section believe me and it only costs £3 or £4 it was sickening yuck 🤢🤮🤢🤮.

Canterbury branch, had to chase the staff for our order Food is no where near as good as it used to be

I cannot fault the staff they were excellent.But the ordering on the app and not being able to pay by cash is diabolical no choice shame on you ceo s at pizza hut.The food was average the pizza was ok but not stocked properly the salad was a bit cheap didn't really like.Ice cream was not brilliant flavour a bit watered down so I will not be returning to pizza hut.I feel sorry for the staff.

What has happened to Pizza Hut? Used to be the flag ship of pizza. Visited the Canterbury branch today. After waiting 30min no service we had to chase them. Pizza was poor will not visit there again

Fantastic friendly service and great food as usual. Thanks

Lovely pizza, great service, clean environment. Would return.

Our visit to Pizza Hut on a Wednesday afternoon was nothing short of exceptional, and it's all thanks to the incredible service we received from the sole staff member on duty – a short waitress with brown hair, whose name sadly escaped us. On this particular afternoon, the restaurant was seemingly quiet, with only one waitress handling all the tables. Despite the demands of being the only one working, she exhibited remarkable patience, going above and beyond to make our dining experience special. She took the time to explain the menu thoroughly, guiding us through the options and ensuring we made the perfect choices. Her attention to detail and dedication to accommodating our preferences truly stood out. As for the food, Pizza Hut once again delivered with its mouthwatering pizzas. Our orders arrived promptly and were deliciously hot and fresh. The cleanliness of the restaurant and the relaxed atmosphere made our family meal even more enjoyable.

seating was perfect food was quick to come out staff attentive atmosphere was lovely toilets clean food was correct food was perfectly cooked like the ordering system

Our host was a comedian smashing customer service

I dropped in on impulse and found that they required you to order using their app. I had never done this before. A very kind, helpful member of staff helped me through the process. The food was excellent too.

Avoid. Pizza delivered stone cold and was akin to eating cardboard. Would not refund. Please dont waste your money

£52 for pizza that was cold on arrival. Chewy and tough. Bone dry garlic bread... safe to say will not be a returning customer.

I was there once for a pizza. The pizza was very bad.

The lady who seems to be the manager was extremely rude and condescending. She came over to our table and said we need to order online and pay first in a rude manner, with her finger pointing at the code repeatedly as if we tried to avoid paying on purpose. She then insisted that we order tap water online and refused to give us glasses for that. I had to ask someone else and explain that we are only using it to drink tap water which should be free. Not a pleasant experience. I took my mum here since she likes the food here but we are both very disappointed by the service. Shocking.

Teuerste Pizza in meinem Leben. Das auf dem Bild zu sehen ist ca 25 Euro. Geschmack gut, service eher Mittelmaß bis schlecht. Nur Kartenzahlung möglich.

Food is so cold the pizza has gone dry foebthe price would expect better

Essen war gut, aber es gab zu wenig Stühle ich musste während des Essens stehen! Service war auch sehr freundlich

I love Pizza Hut, the pizza, salad bar, sides and ice cream factory and refillable drinks is always a nice treat and quite unique that keeps me coming back.

The pizza buffet deal with unlimited pizza, salad, refillable soft drink and ice cream station is excellent value. The pizza on the buffet was replenished frequently and was really good, as was the salad. The ice cream from the machine is not particularly nice ( flavourless and icy) but we were so full of pizza it wasn't a big issue.

Great value for money with the lunchtime buffet offer. Staff could not have been more friendly and helpful especially Tobias who was looking after our table

We came here for some pizza and we enjoyed the pizza. The food was all well-cooked, not greasy, and tasty. The guy who welcomed us in told us how to order, and we were seated next to the window. I believe he should get a raise for his work, seemingly the only one doing anything in this cosy, underrated place. Would eat here again.

Took our group of adults with learning difficulties and had a wonderful experience!! Curtis served us and he was an absolute star! He is so kind and patient with our students abd always ensures we have a brilliant experience whenever we visit. He always goes above and beyond to help our group and give us amazing service. Thank you Curtis!!

Easy to order off your phone and delicious food to pick from. The staff were really polite too and very happy to help.

Easy to order off your phone and delicious food to pick from. The staff were really polite too and very happy to help. Have been many times before and will be back again

The pizza was lovely, hot and fresh. The corn on the cobs were very cold. Quick delivery and would probably use again

Unfair manager who discriminated against teenagers was very rude. All staff completely ignored us and were passive aggressive and spoke to other customers about us in an unfair light when the things they said were untrue. It made us all very uncomfortable. Won’t be going back

Staff were great. Including kitchen staff. All worked well as a team. Food and service were all great.

We enjoyed a buffet at lunchtime. Staff were friendly and made us feel welcome. Pizza and garlic bread was good. Salad bar was lacking a few items but to be fair we were told this when we ordered and it didn't spoil our experience. Only negative is pizza hut insists on card only payment which meant the cash I was going to pay with had to be put in bank to cover card payment - hardly the height of convenience! But at least the food was nice.

Really fresh cooked pizzas excellent

Amazing staff and good service. Definitely recommend to anyone in the area

It's lost its customer service experience using apps so impersonal

Went there a few days ago, asked if we could order and pay by card as we were having issues with the app,staff member went to ask manager but never came back to tell us so we left . Not enough staff there , we were not the only people having issues with the app

Pizza by numbers. Run with minimum staff and a frustrating self ordering app. 90% of pizza places in town are better.

Great food really friendly helpful staff, does get really busy at times

We have a 2 yo who won't sit in highchairs so we asked for a booth by the window so we can box her in. We were told no by the young girl because she would have to wipe the table and sweep the floor which was odd. Once she'd seen we had a stroller she said in that case yes you can sit there because you have a buggy. Once seated was eventually told we have to order online through their WIFI, we didn't want to because we went to a restaurant for table service. She then said we could order as normal but mustn't tell the manager if asked. It was all very strange. We waited a further 15 minutes just sitting there being completely ignored by the staff. I wouldn't recommend registering with any public places WIFI as you can open yourself up to rogue networks and man-in-the-middle cy erattacks.

Good experience but the wait time was long, specially being a weekend. Friendly staff and kid friendly.

The service from the host was sadly much better than the pizza. It was so dry and not cheesy at all. Regardless the host Taijon had a wonderful personality and made us feel welcome. We will not be dining here again as the manager’s attitude was off putting .

Absolutely brilliant buffet lunch. Even though the staff were clearly struggling, the manager kept a smile and couldn’t have been more attentive and lovely. Thank you 😊 and good luck with your new rescue dog xx

Taste of pizza was good but staff members were not supportive at all during the order preparation. Behaviour of staff was annoying. I have ordered 2 pizzas for take away and then asked for ketchup or any sauces or oregano or pepper for seasoning but staff were reluctant to provide anything.

Food Was great but staff is extremely rude !!

A very friendly atmosphere with staff who knew what they were doing, were prompt in their service and were confident enough with customers that they were willing to engage in conversations outside of purely business matters. Edit: We have now been returning customers once per week for about two months, and the service has been phenomenal every time. My jaded heart is utterly suprised at how fantastic they have been.

We went to this restaurant last night for an early dinner, I had booked a table as I remember it as always very busy. On arrival I was greeted with "we only take card payments and my manager prefers you to book on the app". Only two tables were in use, not surprisingly, as the welcome was non-existent. We agreed to pay by card but I refused to download an app for one meal so the waitress said she would take our order. We had to pay at the table whenever an item was delivered resulting in four separate receipts. The food was ok but the salad bar was practically empty and the dressings were not labelled so we relied on guesswork , whatever happened to customer service? I felt that they couldn't have cared less.

Chips were cold and undercooked!!

Lovley place to eat if you love pizza. We ordered the buffet, and there was plenty to choose from

Excellent friendly and professional service. Great tasting pizzas.