Direct Pizza in Canterbury

Amazing food stuff nice under new management I never eat pizza like this before delicious

16/11/24 went in ordered 6 wings. waited a while wasnt too much of a problem but i got food poisoning. im writing this review in pure agony absolutely nuking my bathroom.

Rude staff and no helpful at all . Rubbish food and disgusting. Very off good and horrible. Definitely better to be closed down….

Disappointed and very disgusted because it’s selling frozen food . I can just go to supermarket and do it at home if I want frozen. Very disrespectful the staff and didn’t want to give me my money back . Not recommended at all to anyone.

Horrible food and frozen (not fresh at all) Not recommended too anyone to go to eat…

Rude people, poor service. Burger didn’t even taste like beef and more like a rustler’s mashup of animals. Given me indigestion all night.

Very Calm Atmosphere, Quick Service. Most Importantly, Delicious Fooodddd!!!

Direct Pizza Herne Bay catered for my 60th party at Whitstable Rugby Club. They delivered 10 14” pizzas & 10 portions of chips precisely at 9pm as requested! They were fresh, hot & delicious! Can’t thank k them enough & what a deal! Two pizzas for the price of one, wow! Thanks guys! 👏👏👏

I brought a pizza from here on the 28th may. Paid £30 it was horrible we normally use this restaurant but I called on the 29th and was no way of resolving the issue. Me and my girlfriend had a slice each and noticed straight away that it was disgusting

Customer service very poor, food is cold, I will never order from them again

Very good pizza I have ever seen in my life

Tasty food, good service, friendly staff!

Such A delicious Pizza i ever eat.And staff was So Respectful. I advise everyone to Try

Good customer service special manzoor

Delicious pizza taste! Love it❤️

Serve good pizzas and potato wedges

Do NOT order from here. Order never arrives and then restaurant doesn’t answer. Horrible service, horrible experience.

Chicken burger seems to be a shop bought frozen product and not fresh chicken breast! No salt, no pepper, no fork! Rubbish!!

Very rude . No hygiene practices seen used. No gloves . The man wears sandals No socks

Exactly the food I was after and lovely staff!

yummy ! good prices good chips good pizza ✊🏼🇵🇸🍟

They've got one of the best pizzas in the area.

Very rude and incompetent staff with zero customer service skills. The food is average. I would not recommend at all.

Been ordering from these guys for the last 5 years. Honestly, reliable, tasty and quick.

Best pizza in the town. Great hospitality and ambience. Awesome place. Very hardworking team.

Family ordered food from this place used a justeat voucher and they called confirmed the order then 15mins later they cancelled the order claimed the justeat voucher through a glitch on the system and did not deliver the food kids were starving these people are worst kind of human beings to exist on this planet, crooks who do anything to dodge the tax system

Wow super delicious pizza in town the food’s consistently quality highly recommended for local customers

No taste bought burger couldn't eat like stone

I like pizza direct but it's so late delivery why please you ubgrade delivery man's

Good service. Tasty and delicious pizza. Love it! Definitely recommend.

Now pizza is under new management it’s really tasty on of best place in Camden area really recommended for local people

oh my god it is amazing pizza shop

Utterly useless!!! Placed the order online on their own website and it said it got accepted after waiting for an hour called up only to hear it didn't get printed etc and not the first time this happens...time to look for pizza somewhere else..

I wish I could give these 0 stars. As previously stated in other reviews, the workers are very very rude. We were expecting our food 30 minutes after the order as stated on deliveroo, having called the takeaway an hour later we were told it hasn't even begun cooking as they are 'too busy'. That's no excuse, if a takeaway can't fulfill an order in the time frame given, or at least apologise when running late, then it should be open. Poor establishment, disgraceful people.

Ordered a pizza over 1 hour late Came cold and soggy couldn’t eat it Never again ordering from them

Keep leaving junk mail in my box after getting unauthorised access to the building

The guy is a rude t**t avoid this place. Pizza’s are not nice please view your receipt and check price as he Like’s change’s it (Scammer)

The attitude of the guy over the phone was disgusting. Inflates the price as he goes along do not recommend it will not order again. City Pizza is better

Rude representative ignored my request for them not to leave their spam in my building.

I order my pizza it came after one hour instead of half an hour or 45 minutes when I opened it I found hair strands on the pizza slice it was too cold and it wasn’t matching my order description it seems to be that they send me someone else’s cancel order or someone else’s return order and when I called pizza direct explaining the situation they were saying i’m was lying and there was extremely rude they hung up the phone on me I will never waste my money on Pizza Direct because the food quality is extremely bad and the costumer service is even worse they should close down !!!!👎👎👎

Honestly the service has become disgusting always forgetting something of your order or giving wrong stuff or even wwaiting for 2 hours for pizza,it the same thing everyone you order, this shop was so good before but now it just become the worst place to get a nice meal

I ordered on just-eat paid online, My delivery was running late, when I called the restaurant, there behaviour and phone manner was very rude. The guy was telling me to cancel the order and put the phone down, I was really frustrated I didn't know if he meant he was cancelling my order or for me to cancel the order on just eat. The food did arrive nearly an hour after despatch and was very cold. Very poor service and will not order from this place again.

Nice staff food amazing most reliable pizza shop in the area. Update from 28/08/2021 Could not be the opposite they are rude arrogant and ignorant. I phoned up to be told no collection when they are supposed to be open until 1pm. I said I would go round to see if it was they had the shutter part down and I phoned to be told they were still to busy but they had two orders as you can see the delivery receipts up on the side so they were not busy when I said I would report them they were still very rude I was not happy but to be spoken like that when they are not even busy but they are still taking delivery orders how does that even make sense. Avoid this dreadful place and only go there if you want to be insulted and not get what they offer pizza.

I ordered a burger on the phone tell them I'm coming in 5 minutes they said ok it will be ready I went they said another 5 minutes I did waiting then I asked the burger is ready they was angry with me it's too small order we have more customers let them serve you have to wait other way go they was rude am gonna say all customers please don't go there the staff is were very rude !!!!!!! Am not happy

Very bad customer service food quality very bad. When customer complaints instead of making them happy if they get angry. Who is the kabab very poor quality.

people very rude i ordered donner kebab no flavour no effort they gave i side of salad and the cucumber was rotten and mouldy food didn’t taste good. i went and returned showing them what they have gave me they shouted and didn’t cooperate with me.

Long day at work popped into this shop to get some donner these people shamed me the food had no flavour the donner was slime and smelled bad the salad with it was rotten.i went to get a refund and they shouted at me I tried to take picture but they refuse to give the food back im very disappointed very bad service!!

Had a family pizza delivery for family and friends. As agreed by all was the service second to non. most importantly the pizzas were without doubt the best in the Herne bay area highly appreciated and recommended

Tried to order via just eat. Paid. Order confirmation hung for ages, then it said order cancelled and not taking orders so having to order elsewhere. Been ordering from just eat for years. This hasnt happened before. Rubbish

Never believe their pictures on their menu. In real you find the food quality is bad and the taste of it is awful. Never going to order from them again. Total waste

Ordered a pizza took 1 hour 15 minutes to come I call they said they will be here in 5 minutes... I called back in 5 minutes they then said wait another 5 mins. Stupid.

Very fast survice very tasty pizza of pizza direct they delivered my order in 20 mins thank you pizza direct you are the best in uk.i dont know why people complain about them.👍👍👍👍👍

Great pizza, excellent service and friendly staff.

Absolutely useless incompetent fools, ordered two hours ago, no pizza has arrived, will never use again - morons

Staff wolf whistle and laugh at you, felt unsafe to even walk in with them acting like that. Will go elsewhere where staff can respect people

Absolutely amazing food.Wish I had heard about this place sooner.😋..Delivery driver very friendly, and fast delivery.

Been having their 7” cheese tomato pizza for years. Tastiest pizza in town for me

Little late on delivery but food was tasty as usual, cooked as requested Highly recommend. Delivery guy polite.

I’ll gave 1 star I don’t have a choice but they don’t even deserve one star Really terrible and unprofessional service like mr Adam or (AK )staff are so rude Pizza not cooked properly so it’s west of money waste of time with Pizza direct The charging for 18 inch but they send you 13inch The bloody teeth make sure check your pizza size 👎👎👎👎

terrible service, cold incorrect pizza, staff are thick as mince

5 star from me!!, the owner is a really good person and all pizzas are prepared with fresh ingredients and they are all very delicious ❤️ you should try Turkish Delight😍

Lovely setting on the beach at Herne bay. Reasonable priced fish and chip shop style food. Excellent quality and fast service. Would definitely return. Oh and they have Effes on tap, winner!

My sister who lives in Herne Bay has raved continuously about Direct Pizza especially their authentic thin crust Margarita pizza so indulged on a buy one get one free offer. The medium sizes are very good. I ordered a medium continental meat which was nice. Could of done with some more pizza sauce but the dough was crispy and light for a deep pan. Unfortunately the thin crust margarita was burned to a Crisp and I’m surprised it was sent out. Very disappointing. If there is one pizza who you don’t overcook it’s a good ol Margarita. I rang my sister and showed her a picture and she said clearly they had just got that one wrong. Pity. It was my first time ordering and not sure I will again. They did send free garlic bread with cheese which was a nice touch. They have a lot of choice on the menu and I wonder if they are caught up in doing too many things and not focusing on their potential to be a really good Pizzeria.

So this evening I ordered myself and my partner quarter pounders with cheese accompanied with some over priced cheesy chips if they can even be called that considering the lack of actual cheese on them and the cheese that was on them was not melted an inch as the chips were stone cold! After having to ring the herne bay branch to ask where our food was as we had been waiting just over 50mins to be spoken to very abruptly by the lady on the phone who then went on to hang up the phone. We had also ordered some of the cookies which were stuck to the "baking paper" so we couldn't actually eat them as they had paper all over them. So disappointing as we have ordered pizza from here before a d quite enjoyed it. Wont be ordering from here again thats for sure!

Food arrived cold, wrong items received, not much taste, oily.

Food is always hot and fresh. Sometimes run late but worth the wait. Eating here for few years now and never let down.

I wanted a large takeout order delivered on new year's day but rang to check that this was going to be possible a few days before. On the day I tried to place my order on line but this would not work. I rang the phone line until midday with no success and then we drove round to the shop where we could get no answer. So instead of the easy lunchtime I had planned I had to rush into the Coop and grab pizzas, wedgies, garlic bread and nuggets and bring the whole lot hone and cook for 14 people!!! Very very unhappy and disappointed. The order I was going to place was for over£150. The only bonus was that I saved over £100!!!

its 1am roght now. they claim to be open until 3am. i walled 20minutes here. its closed.

Food was hot, tasty, great value and was ready for collection within 20mins. Wedges where honestly the best I've ever had and both burgers we had where spot on. Will be back again soon.

Fell off after losing the main staff

Great Pizzas, we had ordered 3.

Amazing! Deep pan margarita is absolutely divine.

Cheap and cheerful pizzas and burgers

PD Catering ( Benjamin Brandwood & Mehdi his father in Law) intentionally deceived and defraud us about £7000. They offer you price below market price to trap you then once you paid, you will never see the either product or your money. we reported the to Greater Manchester Police and a criminal investigation has opened, if you have similar experience please contact Greater Manchester Police.

I’ve ordered yesterday king chicken burger I was disappointed the chicken is like a rock even the chips like stone no taste at all and it’s like they cooked it twice not fresh you can see the colour of the chicken

It's a good fast food place. Pizzas are very nice. Sauces are good. Price is economical. Staff is polite. Haven't tried their beef burger yet, but it's on the waiting list. Highly recommended

Have ordered here for a while with no problems. However last week, I ordered as usual, polite delivery guy came with pizzas but had inadequate change so tipped him generously - all together bill £30. Then discovered instead of two extra large pizzas, I got two large. Called up to explain what had happened. Phone was picked up by a someone who then passed me onto the man who took order. Explained the blunder and that I had paid for two extra large and tipped well and used them quite a few times and happily. His phone manner was appalling, he refused to pick up and replace order knowing that they had received £30 from me. To add insult to injury the pizzas were horrid! Will never use again. Enjoy the chub change. Only got a 1 star rating to make this post. ps - this is the 2nd post. for some reason the 1st never went up - I wonder how many complaints they have actually had?

Closed when they claim to be open. Francinos, down the road, is much better!

I called the shop, ordered a 14 inch pizza - it arrived 20 mins later, delivered by Chris who was full of smiles and was happy to deliver food - as he left "enjoy your meal", when I opened the vast box it was fantastic - good value - again too much for me!

Delicious fresh pizza which tastes better than the chain pizza take always. Popped in here fairly late at night. Friendly service. Ordered two small pizzas but the run out of small boxes so supplied two medium pizzas. Fabulous!

Great pizzas and decent price. Much better than the brands. Not keen on the kebabs and I suggest the kebab shop opposite all day long. But still the best local pizzas for sure.

The best pizza for £1.5 7". Be careful to the kebab meat its there since last year FYI But pizza is AMAZING!!

Fed up with the greasiness of Dominos and decided to give this place a go, not disappointed pizza was really nice we also tried the new fishy one (can't remember the name) and it was AMAZING very strong but very nice! We are all converted and will be using these again - have struggled with their website though.

The food delivered was not fit for consumption. There was a hair in the kebab I cannot tell if it's material or a human hair it is long and thick as seen in the photo. The quality of the food is very poor.

Popped in after walking from Whitstable to Herne Bay and deciding to have a change from seafood. The garlic bread with cheese and the pepperoni pizza were both very good as was the service.

careful to check your order!! once placed order, food items can be missing up on delivery. pizza direct won't admit or give the missing paid for food. after being a long term customer they denied the missing item and took the money. Never going to order again""

Only stopped for fresh takeaway coffee. It was undrinkable, half measure of poor coffee, in loads of milk.

Without a doubt the pizza is 10 x better than Dominos, and half the price! Me and my boyfriend also had a side of chips, but we got a separate pizza box stuffed with chips! The food was so good, I can't wait to eat from here again. The service was a little distant, the staff weren't rude just not making small talk. That being said we called in quite late on a weekday evening, it was empty and they were just about to close up, so I don't read too much into that. They were friendly enough.

Had two large pizzas ordered they were OK only the base was cooked but was not able to hold a slice to eat as it was too doughy a bit uninspiring

Hungry at work! My colleague and I ordered online through justeat...half pepperoni plus (3 slices of them...what a super plus pizza!!) and half super veggetarian... everything was veggetarian...covering the missing pepperoni. We called the place to try to get our order ammended and obviously, after 2 minutes on the phone because they do not have any patience and language seems to be a barrier, the fault was on our side because they do not do mistakes. NOTE: They will hang up the phone on you if they are not interested in what you are explaining as they have done to me. Their is a massive lack of customer service, this place should be closing down soon!

Decent meals at a cheap price! Delivered free late at night, and driver was still in a good mood and food arrived hot even after he went the extra mile to find us. Chicken wings were awesome and well cooked, and the pizza and garlic bread was good too.

Please stop posting menus through my letter box - no junk mail means no junk mail!

Stopped here for a quick lunch, it's a standard sort of pizza place nothing special about the restaurant but the food was really fresh and tasty, pizza was great... Better than the dominos we usually get!

I will not recommend to get the pizza from them. Staff is quite rude when u say some thing they ignore and found the hair in pizza when I said to them they become more rude. There behaviour has to be apologised.

Absolutely disgusting service... I found a hair tangled in between 4 slices of the pizzas! The guy on the phone claimed to be manager and was so rude! On top they gave me the wrong order! A pizza with jalepenos and mushrooms! So stupid!!!

Awful awful awful Asked for a 3 topping lunchtime special. Don't believe they can count. Miniscule pieces of diced onion on undercooked sloppy pizza with the consistency of wet bread I asked for crispy. Also had the balls to charge me for using a bank card-- but said nothing when I asked if they took card!! Avoid at all costs. Bland tasteless white that's way too expensive even on special offer, unless what you are after is wet bread with the flavour of......wet bread

Horrible place. The margarita pizza was just a heated frozen pizza. £5.50 didn't look so good as soon as I opened the box. I could and should have bought a frozen pizza from the super market across the street...

Ordered over phone very quickly delivered A was very very nice pizza yum yum ..all gone.good value and friendly service

Good pizza, but often late with deliveries! Plus, when they are late, there aren't any discounts or apologies.

Just received my order got small pizza instead of large, rang them they were so rude. Terrible customer service STAY away they should have apologised