Pizza Go Go in Kingston upon Thames

My husband and I placed an order for collection over the phone. The price they told us over the phone was different than what they said when we went to collect. Staff was rude in demeanour and also tried to charge extra for sauces. Main point is not the price difference, but how rude they were to the customer. It’s not like we are eating for free—we are more than happy to pay for the food, but their behaviour is kinda dodgy. They have definitely lost a repeat customer in me.

Rude staff, poor customer service on phone gave me other price when I went for collection charge me extra Bewear of SCAM!!!! Poor piza Piza Gogo head office should do mistry customer on them Very poor making your company name down Really disappointed will never go to GOGO AGAIN

Good but Kingston shop more better

Staff is always polite. I have been going there for 7 years. Best pizzas ever! 20⭐️⭐️⭐️⭐️⭐️

Be careful do not order from this chain, pizza is awful very oily :( .. and let’s not speak about their customer service.. please please management do something with your staff as they do not treat customer well!

Today, June 5, I was going to order a pizza, but I stopped ordering because of the very bad behavior of the person who answered the phone, the behavior of this staff was really unfortunate.

I walked in and the guy at the counter was rude and had no patience when I asked what deals they do. He’s literally a pizza guy but can’t manage that properly.

These pizzas are excellent.Hot,tasty and very nice looking.Worth every penny.

Very good place and nice pizza 👌👌

I have been visiting this Pizza joint for over 15 years. These guys know how to make a Pizza. Thanks

Where to begin? Made an order a couple of weeks ago on a Friday night as had friends over. The food arrived after 90 minutes and was stonecold. I called the store just before the hour mark to enquire where the pizzas were, only to be told abruptly they had left the store. After 80 minutes, they had still not arrived. Another phone call only to be shouted at by a guy on the other end of the phone, and he hung up, his excuse was "they were busy." I tried to call back again, and he ignored the calls - probably got tired of actually helping a customer. Food was freezing cold, we threw most of it away. Contacted customer services with an email explaining the situation and asking for a refund - apparently they have a 24 hour turnaround time. I did not hear anything for over 10 days and I had to chase twice. I was offered store credit (which I refused, I mean why would I want that?) and the CS rep told me they needed to get store authorisation to refund. 4 days later the store has refused the refund. Apparently there are roadworks in the area which caused the delay (not them being busy?) This was a lie, as I live approx. 5 min drive from the store, and there are no roadworks in the area. Advice to Pizza Gogo - improve your staff's customer service skills. It is clear from reviews here it has gone downhill. Sack the guy working that night, he is clearly unfit to deal with customers. Advice to customers - go elsewhere. Pizza Planet and Village Pizza are nearby and do far better pizzas, and you won't get shouted at for asking why your pizza is late :)

The pizza didn't taste good at all; the flavor was off, and we couldn't eat it.

Extremely rude staff, messed up our order 3 times and then swore at us. Do not order from here

Man at the till got rude to me because I paid via American Express. He said you should’ve asked if we accept it. If you don’t wish to take this turn it off by contacting your card machine provider. On top of this this rude arrogant man was like take your pizza and go. I don’t want you to eat here. I’ve added images to show the person.

Would give it a zero if I could. staff stand was rude, Come here if you want attitude.

Absolutely shocking. From the customer service to the food. Avoid at all costs!!

Great staff and usual good PE food. Good for kids too

I usually dont order from pizza gogo , but i thought id try it out , my son called to order 2 pizzas for collection , then the employee was really aggressive while talking , my son had hearing issues , so he did ask him to repeat and he closed the line . he called again and the guy started making fun of him for not being able to hear . thats when i interfered , he started swearing at me and getting quite rude . i really want Pizza gogo to look into this situation as this review is probably one of the worst reviews if not the worst review you can find . I could have taken this seriously and fired the person because this is against the law of getting aggressive to a child not only that but a child with hearing problems. if Pizza gogo really care about their reviews please respond to me . in the meanwhile have lovely day

Had choose your own toppings,lovely

Amazing fresh hot pizza 🍕, the person serving us was quite accommodating, well-done.

Worst staff. Noorbaksh offered me full time work and changed his mind.

Amazing service!! So welcoming The food was great. I definitely recommend if you want something quick but delicious!🙏🏻

Been there couple of times. Customer service is good. Usually pizza was tasty. Chicken strips as a side are fine. I did not enjoy the chicken wings neither bbq ones.

Disgusting people working here and really bad customer service I was trying to order something over the phone and the person on the other line didn’t let me finish talking and let me finish ordering my food he straight said ok bye. NEVER ORDER FROM THIS PIZZA PLACE DISGRACE TO THE PIZZA INDUSTRY!! Deserve to be shut down asap.

Very rude service.This afternoon when I went to the Tolworth store and ordered two 12 inch vegetarian pizza but The person there who was making the pizza wasn't even wearing gloves and each time he grabbed a topping he used the same hand to grab the vegetarian and the non vegetarian toppings( used the same hand while grabbing the meat and then the peppers) and when I pointed it out the person was disrespectful and started swearing even though it was clearly his mistake.

when I entered the restaurant, the man at the cadet did not stop looking impudently and asking what I would like without leaving you time to think. and as for the quality of the pizza is a disaster I do not recommend

I have been eating Pizza Gogo for years from different branches and I can say most of the time service and food was good. But the staff behind the till in Tolworth branch are so ignorant and their behaviour is very rude. They have no customer service. In fact they don't care about customer service as the people working behind the till are full of arrogance. They bluntly deny to listen to ones rightful concern or request. 21 Tolworth Broadway, Surbiton KT6 7DJ Very poor and arrogant management in this branch. Will never go there.

U guys do service charge but u dint put no Source at all? Not happy

Ordered through uber eats paid for sauce did not receive cannot eat pizza. I called pizza go go they said they gave to driver but took pizza from him and no sauce was there. Husband ate half I was not in mood to eat it.

Terrible customer service this shop is selling halal and non halal pizza no where in the shop have they stated halal or non halal so i bought a pizza from this shop assuming it would be halal as most pizza go go are so this was my mistake for not asking but if you are selling both then atleast should ask the customer which one they want or atleast make it clear with something written on their menu board so when i went to ask the guy who served me about this he was so rude about it one of the worst customer service ive ever seen

We ordered Pizazz Go Gi Special 15".Too much cheese in the pizza. But the other ingredients delicious. Fast service.

Absolutely atrocious customer service. This was my first experience of this branch. I called for the first time to make an order. I wasn’t sure what toppings would be on the pizza and after I asked, I was told that he was really busy (to tell me the toppings of the pizza I am ordering!) and the phone conversation cut short. I was shocked! I called back to speak to the manager and the person who took my order answered that he was the manager and that he was really busy and that him being rude to me was because I asked him the question of what toppings would be on the pizza! I just asked him to cancel the order. He did not apologise and instead he hung up the phone. So appalling! I then came onto google and saw the other reviews. Absolutely shocked! What a joke of a pizza place!

Quality of pizza is bad they are rude to the customers food made me barf

Customer service and hygine issue. Person serving was not welcoming, itching his back and cutting pizza. Pizza maker do not wear gloves or use spoon n use same hand without washing for putting in pork, chicken and vegetable....

Pizza is good customer service kinda dead

Terrible customer service. The person I spoke to on Sunday night had the worse customer service and he was not kin to speak to me and kept says he is busy

Called them to check the status of the order ordered on Uber eats. The person was very rude. He said he does not have time to speak to me.

Mostly amazing, some undercooked but customer service easily makes up for it 👍

Waited over an hour for my order . It never arrived . Tried calling multiple times just to be cut off !

Didn’t want to do this but I had to give this poor review. My pizza came like this in the photo below. I phoned the restaurant and whoever was working behind the till was very rude and adamant that the pizza was fine and was behaving like I made something up. Extremely poor customer service from that employee and I’ve dealt with them before and they gave poor service then as well. I don’t know why they hire such rude staff members. I usually order pizza from here but never again after the dismal service tonight and lack of accountability.

21 Tolworth Broadway, Surbiton KT6 7DJ The staff here at the pizza shop is very rude. I'm so mad at the Iranian guy today. I'm so angry at you who still haven't solved the problem and keep asking me to contact the head office even though many customers have the same evaluation.

Great services, tasty pizzas for a fair price ...

rude staff and poor quality food . wont recommebd at all . 👎

Ordered 1 hour ago there rood on the phone and order never arrived don’t bother waisting your time on this company 1 out of 20 stars

I had to throw my pizza away!!! I asked for a vegetarian pizza with pineapple, I was given a pepperoni pizza!! The shop has now closed but I will be visiting them soon to get my money back.

Hi, Pizza Go Go I don’t want to get anyone in trouble, so I’ll keep the description of the person out of this. Today one of your employees delivered my order. As they took the items out of the bag, one of the boxes accidentally fell out, which was fine since accidents happen. When the box hit the floor it also partially opened and just a single one of the chicken wings fell out and landed the outside porch floor mat. This was also fine since I could just throw the one piece away and consider the remainder still edible. However, this employee didn’t have the common sense to maybe think of that, so they picked the piece of food up off the floor with their bare hands, put it back into the box, closed it and handed it to me. Now, I could no longer also tell which of the pieces had touched the floor and the piece that did was now touching all the others as the box was orientated upright. The employee didn’t seem to react like this was strange at all, but I believe they should get a warning that that was in fact not normal, their decision making was poor and their standards are disgusting and thoughtless for other people. The food was already possibly contaminated from the virus because they decided to touch it with their bare hands, which also wouldn’t have been okay even without the virus and they should have just allowed me to throw the single item away since it had already touched the mat where people rub their shoes regardless, so a person could also get sick from this. How can someone be earnestly thinking to themselves that they can feed people food from the floor? Please let your team know that this was an uncomfortable experience and to be more mindful.

Cheap pizza, always loved the stuffed crust, it can be a bit hit and miss sometimes and the cookies are tasty but often get stuck to the grease proof paper.

Very tasty & inexpensive pizzas

Perfect pizza every time. Made just the way we like it.

Friendly staff. Pizza good value for money.

Order was on time and hot, tasted okay but just lacks that 4-5 star pizza that other places provide. Overall wasn't bad.

Delicious pizzas and much more, also very friendly stuff. I know this place for 14 years and always ordering pizza from them only 😉👍 Many thanx guys for making us happy 😁

They need to invest in pizza bag's

show one price on Shop front then inside Pizza is expensive

Very poor customer service! staff are rude and can't answer properly when asked about the menu options. The place looks dirty too. Avoid if you can

I ordered two pizza’s at 10 passed 5 the man said it will arrive in 30 mins it came 12 passed 6 and it was very cold so I called the manger and he was very rude to me i don’t not recommend this service

Worst customer service in tolworth branch the guy on till always rude and dont know how to take order he become so angry when i asked question about topping first i ignore him and thought he might have a bad day but second time i was with my friend and i just left because of his rude behaviour While lady and old man was always good when ever i went there before this. Not going again there.

Use them alot staff are great and allways on time

Decent Pizza. Customer service great. I ordered through just eat but forgot the extra topping. Called then, they added for free. Pizza decent and halal makes more options available

It's ok. Nothing to get excited about

I needed a bulk order of pizzas... The staff at the counter was ready to take the order and prepare it straight away... He got us the best deal and made it cheaper... The end product was amazing and tasted great... The downside was that they did not have enough stock and could not add one of our requested topping... The pizza was a on the thicker side and would have preferred a thinner dough... As a whole I was satisfied with the service and enjoyed the pizza... They even gave us extra dips 😉👌🏽

Ordered 70 pizzas for party and every single one was delicious and at a reasonable price

Don't ever order from this place , me and partner havnt been of the toilet since , stay away

It's a very good location and a very good pizza but I have a doubt about the cleaning because when you seat at the table the tails and the chairs window need to be cleaned or changed. We talk about infection control. But I m happy with the pizza they are cooking.

They dont use gloves at all and their hands are filthy. The whole shop is filthy

Ordered a pizza dough was all moist not done called them up told them I wanted my money back rude down the phone took 1 person to drop pizza off but 3 people to collected it and give my money back shouting at the door whilst the kids were in the house

Very nice and very good quality

Excellent pizzas, quick delivery

I like pizzas from here, same standard as other well known high street pizza shops & quick service.

Terrible, Want to Con the customer. Clearly promoting a large pizza for £7 on window shop front but when you go in and order they sel you the medium for that price. Saying this is Large. That other is Super Large. Never was like this I think under new management. Also didn’t give a dip had to ask for it and then tried giving honey dip instead of Garlic we wanted

£2.50 7 inch pizza is a winner! Bit pricey if you want bigger and lack of pricing inside the shop is a let down! Customer service isn't the best but it does what it says on the tin!

Worst customer service, the guy who took my order has no sense how to talk, delivery came after 1 hour 30 minutes, missing dips and drink. Never going to order from here again.

Fast delivery, very good and tasty pizza Will definitely order from this place again

Been ordering for over 10 years. Amazing pizza’s! Always tastes freshly made and on time. Best in the area!

I’ve paid £16.99 for a pizza as small as my dinner plate. Also burned. So went back to get my money back... unfortunately didn’t get my money and was yelled at. Top range pizza in Waitrose costs about £4 and definitely looks better. So went to Planet pizza and for £11.99 got a huge good looking and tasty pizza

Good pizzas, friendly staff, good value for money.

Person in the counter very very rude.No customer service at all.I won't recommend.

Hair in the pizza? Nice one... and the owner was acting like no no can't be a hair... well... last time to order.

Fast delivery time and when they do special offers they're great value.

Great pizza. We always collect which makes it a super cheap treat.

Awesome pizza , Alligator was gorgeous

Delivery service and the pizzas was amazing the black guy is the best delivery driver.

Cheap pizza, still not worth it though, better than pizza planet down the road though

Once they mistaken the order, but overally nice place after renovation. I would recommend.

Pretty good customer service; I am quite impressed as I complained about something but they dealt with it in a professional + friendly manner. Will visit again due to this reason.

Very nice pizza i lovecthe pizza

Tasty , I love it and arrived on time

Delicious And Great Service I Love Their Pizza's

I ordered a deal with pizza, starter and drink. They sent the wrong pizza, I told them and was promised the right one would arrive within 15 minutes. It took half an hour for the pizza to arrive, the starter was cold by then, and again they sent the wrong pizza! Three of the four topping were right, but instead of garlic sauce they put on some strange sausage. I decided to pick off the sausage and still eat the pizza, but it tasted awful. I felt sick after just one slice and decided to simply eat the starter and leave it at that. Pizza gogo used to be my favourite pizza place and I ordered from there many times in the past, but I will never order from there again. Sending the wrong pizza twice plus that awful taste is simply unacceptable.