Creams in Kingston upon Thames

Outstanding service! Amazing friendly servers. Waffles were out of this world and so affordable! Didn’t break the bank. Will be back soon.

Idk who the shift leader was on the 20th of August but thanks for letting me buy that little tub of sauce, youre a g

We ordered a cookie dough and platter of nachos to share. The cookie dough came out within 5 minutes and was extremely quick. We were waiting around for the nachos and 10 minutes had gone by… then 20. We were a bit confused as it was simply nachos with cheese and salsa on so someone from our party approached the staff asking for an update on the order. The employee said they had brought it out which was untrue. When we disputed it, she opened the microwave to check if they were there and for close to half an hour now our nachos had been sitting in the microwave getting soggy from all the toppings melting away on it. We were not given an apology and they just told us “they would bring it out now.” The order was not remade nor were we ever given an apology or a form of compensation. We spent £10 on soggy, cold, unappetising nachos with a dose of disrespectful behaviour from the staff. We have been coming here for years and we have never felt welcomed and this was the last straw. Heavily disappointed.

Great food, comfortable seating and speedy service - why are the lights so bright are we in the sun ??!!

Staff were very friendly. Ordered food with my partner. They got their food and good about halfway through it before I managed to get my order to me. Also used the bathroom which was an abomination. Toilet roll all on the floor, wet floor but no signs out.

Lovely food, great staff, however the bathroom was really gross 😂

Good service but really can't say the icecream is gelato. I'd love to know what the ingredients actually are as it lacks in creamy flavour

Really disappointing! Crepe was not good, they use cheap version of Nutella. Which you can tell as not a nice flavour. The red velvet cake was awful! Soooo dry and hard!

Such lovely staff made me feel so welcomed with my kids and also great desserts at reasonable prices

Best dessert shop in Kingston friendly staff high quality desserts gelatoes waffle nice and freshly prepared specially manager she is very friendly she is in everywhere asking for everyone I love it I highly recommend it for everyone

Taste is delicious I love creams Kingston 👏🏻👏🏻👏🏻

I was in a hurry and the friendly staff made sure my order was quick because of it, thanks!

Delicious desserts. Portion little bit too big for me, even for my kids. Little bit too pricey to. Great experience definitely recommend to try.

Nice Icecream, good selection of flavours and reasonable prices. They use proper cones too.

Good food but also left the phone behind and the worker noticed and ran out the shop trying to find us, saved us big time. Huge thank you

Lovely place, one of my favorite locations that I visit every time I come to Kingston.

Fantastic place would recommend and will revisit. Great food great prices. What a treat!!!

Went to Creams Kingston with my family on Fri 24th Nov as we were given a flyer for free ice cream & we hadn’t visited before. We were welcomed by very friendly, professional and efficient staff who took care of our order and delivered them to our booth. Ice cream was delicious and creamy- the kids & the adults LOVED it! The staff behind the counter asked if I had misplaced my phone (which I had left at a table in the front window). I would have been absolutely lost without it and am so grateful to all the lovely staff at the Kingston branch. We will definitely be back!! Many thanks 🌟🌟🌟🌟🌟

Excellent place to hang around I always come here with my boyfriend vishal 🌈🥰😘😋 for a ice cream date Big shoutout to preeti and Sahil for excellent service

Very good service by preeti and Sahil.

Thank you Mani for being the sweetest and helping me find the perfect scoop of ice cream and I can’t wait to come back 💕

Waffles and ice creams are amazing and exceptional service by the staff, particularly from DEVA and MANI. The overall ambiance makes it an excellent place to spend time with friends and family, and I highly recommend it

Always love the deserts here! But I must say this branch has a wonderful customer service and they are very welcoming!!

I had the best milk chocolate cookie dough ever!!!!! Whenever my bf is grumpy I get him here and it works like a charm every time . The staff is amazing and friendly. Big shoutout to preeti and sahil for their amazing smiles and service x

I have been to creams Kingston so many times with my family. It's really the great place , with full positive aura around, the manager and staff was really overwhelming. The food was nice indeed. Good place to celebrate events.

This is best place I have ever visited for having desserts in the UK.they have variety of waffels,crepes ,sundaes,cookie doughs and milk shakes. Even we can reserve the tables for the bday parties or for our special days. The customer service of the staff there is exceptional they always go above and beyond in serving customers. I always go there whenever I crave for the desserts.

I took my elderly mother for a knickerbocker glory and coffee and red velvet cake. The service received from staff and especially Claudia, was very attentive going above and beyond to make sure we had a really good experience which is so nice to find excellent customer service. 🥰

I took my elderly mother for a knickerbocker glory and coffee and red velvet cake. The service received from staff and especially Claudia, was very attentive going above and beyond to make sure we had a really good experience which is so nice to find excellent customer service. 🥰

Why isn’t this store on your app to collect points?

Exceptional flavors, fantastic service by Sahil ! The ambiance is inviting and perfect for a delightful treat with friends or family.

Delicious food, great customer service, I will definitely go back again

Anyone looking for cupping service look up @AfterHoursCupping Creams kingston i have been to a few times staff are always friendly, place in normal clean

It wasn’t great! We did not enjoy it. The cheese cake felt like it wasn’t fresh. The waffles were also fine but we had way better ones before.

Renata the staff member really nice host and a good personality ,enjoy ice cream 🍦

fave cafe to hangout in kingston!!

Amazing crepes, nice atmosphere with comfortable and cozy couches. Great weekend place to come for dessert.

Very nice ice cream parlour to sit in as a family. Good vegan ice cream and lovely staff. Happy birthday CREAMS, thanks for the free ice cream!

Loved this place! Observation 1. Please make sure , the waffle portion that they offer is more than enough for two people. Kid's will enjoy the food

Got a create your own with Nutella but not happy about it The crepes were not freshly done and were dry so they were just warming the ones they probably did in the morning ( saw this when returning from the loo) The crepes were dry and without taste so was good that got the Nutella with them otherwise these crepes would have ended in the bin Not happy at all especially I am a regular customer Will think twice before ordering crepes again

Delicious waffles and incredible service by Simran! She really made the whole experience wonderful! Will visit again. Visited again 28/8/23 and Simran was just as lovely as before! This is my favourite branch!

the ice cream was delicious but the mess was very untidy.

Amazing and kind staff. I’d like to say thanks especially to Daman and Shubam on my birthday!

My favourite are the waffles and gelatos. A must visit in Kingston Town Centre. The staff are super nice and make the experience amazing. 👌🏻👌🏻

Friendly staff and amazing atmosphere. Cannot miss the desserts here, will go and try everything on the menu.

Unequivocally nice food and welcoming team

Very delicious food and welcoming staff and friendly ❤️

Kingston creams is the best place to have time together with family and enjoying their best range of desserts which are just I could say top notch. They have variety of options from kids menu to serving an adult with satisfying quantity and quality.🥂🥂😍😍

An official teenager Birthday party celebrated at Creams. The staff is so nice, very helpful and friendly. Girls enjoyed their time and their delicious food (waffles, crêpes, ice creams....). Prices are not expensive at all.

Rather average, took the kids and asked for a knickerbocker glory, and was a sundae dressed up. Obviously didn't eat all the flavours but the ones we chose were rather ordinary. Would have given less but it's fair as I didn't try everything.

Absolutely disappointed, shi... food and staff, first and last time, never again

The worst sorbet I've ever had in my life! Had to bin them after this photo. Chocolate one tasted like that cheap Christmas tree chocolate, vile. The so called blood orange one had no flavour and tasted like sweeteners and sugar. Not sure how they can make them so grim. A wasted £4.50.

Very friendly staff, made me feel at home beautiful decoration inside. Would recommend

Manager is extremely disrespectful, she is very rude to both employees and customers, the way she treats humans should not be someone in customer services or managing job and will be reporting to HR.

Went with 13 kids for a birthday party. The staff were excellent, all as promised, ice creams arrived quickly and went down a treat. We were very well looked after including some nice touches for the one celebrating their birthday! Thanks to the team

Kingston it's one my favourite area.

Abdul was terrible service over charged me so much money for a small lousy waffle. he was rude as well, very disappointed.

Ordered dessert from this place via Uber eats. Arrived undercooked, had to cook it myself in the oven. The Apple crumble was not baked properly, more raw than baked. The custard was delivered cold, which when using plastics is understandable but the crumble? You're a dessert shop failing at the one thing you are meant to be good at. Ultimately disappointed.

the male workers r so weird💀💀 they walk up and down the Isle an unnecessary amount of times and just stare at you as they walk past. they do more staring than their actual jobs. I'll change my review once creams gets privacy screens or better employees

Just dirty and rude staff. This takes away from the half decent waffles. With 10 members of staff working and no queue. You would have thought they could have spent 5 minutes wiping tables, sweeping the floor and polishing glass.

I work just round the corner and it’s open till 11pm! The service is good and the store is clean. Can’t beat a bubblegum shake

Sunday late evening we are suddenly craving for waffles and milk shakes. I called them at 10.17 pm arrived a bit after and even though it was 30 mn left the manager (I guess the brunette lady is the manager?) made sure that we had what we wanted. No rush, no fuss and quick service. Waffles, gelato and ice cream are more elaborated than some competitors. I particularly loved the waffles. It is not cheap, but nothing is cheap these day! Shout out to the service, the young man also french spoken was lovely and polite. Cleaning lady helpful and very nice manners. It is pleasant to have a family treat when we are all leaving with stomachs full and a smile on our faces.

Cookie dough ice cream with no cookie dough! Tasted just like pretty tasteless vanilla , checked with server that I’d be given the correct order - yep - they said that cookie dough batch didn’t have any cookie dough in it and walked away !

Manager serving at the tills was really unpleasant.

Tasty and waffles; very generous with toppings! Service was fast & efficient!

Fresh food, clean and accommodated special requests. The staff were exceptionally friendly and helpful (especially the nice manager lady) despite it being late night Friday in Kingston which can be testing I imagine ! Thanks :) x

Cheese cake inedible and Mcdonalds has far better sundae.

Food was decent but customer service is shocking. As someone who had working at a food place before, the service I got was actually discusting. The men were nice however the women are rude. I understand you may be having a bad day but being rude, not communicating to your customers when serving the food and overall being stroppy is not acceptable, especially with the price I pay for the food. It really doesn't hurt to be nice.

Amazing waffle It’s my 5th visit to this place, extraordinary food and service, but what I like most is the passion of the Leader who always welcome us with a smile and tries her best to make us happy 🤍

I came in last night and was genuinely disgusted by the conditions these poor staff members are forced to work under. They are completely overworked, overwhelmed and stressed by the sheer volume of orders they receive, which seems to be about every 10 seconds. Others complaining about the customer service they received should have the common sense to realise that staff cannot possibly deliver ‘amazing’ service when they are stretched so thin, as well as how ridiculously low the hospitality service pays for how hard you work. My order was messed up twice but that was not due to a lack of care or training - they simply couldn’t cope! Won’t come again as I cannot in good conscience add to the stress of the staff. Food was great though.

Went to Kingston creams with family, we’ve ordered waffles, pancakes, cookie dough and ice creams. It was all very good, and nicely done. The only negative thing I would say is that you they don’t bring all the desserts together, they bring it one by one, and by the time the last person is served your dessert has either melted or gone cold. Overall it was a nice experience and it was a good night out with family

Worth the price and clean place to enjoy your ice cream

Adore muito waffle mas hoje fiquei muito triste porque encontrei cabelo dentro de waffle

Staff are overall very unwelcoming and under trained. Very rude and disappointing. The food was average, not what I remembered Creams being like. Rubbish experience.

Went last night to treat my niece and nephew the place is disgusting dirty tables and chairs then when you look around further floors are filthy and counter menus I did not even want to touch they where minging after sitting and looking how dirty the place was we got our coats on and left staff rude unhelpful and very over priced we went of to wafflemiester near bentalls and glad we did waffles where amazing staff really lovely and a lit cheaper than creams

Very clean, food was amazing. staff were very polite. New management, very friendly and will make sure your happy with the order. Recommended this place

The atmosphere was nice. There was plenty of space available when we went. We enjoyed. Big portions. Good service and they have toilet facilities here as well. Prices are a bit high but you will enjoy it.

It’s a little bit of many things at Creams… a little bit expensive, a little bit of fun, a little bit tired inside and could be a little bit cleaner. But, it’s not such a bad place to take my daughter and her friends for a sugary birthday treat.

Red valvet burrito crepe is the best 👍

Found hair on my crepe and the staff denied it and won’t change it or giver us a refund! Terrible staff and worst customer service I ever experienced. Found hair on my kids crepe and showed it to the waiter, he took it back and another staff came back telling me that all the staff wear nets so the hair doesn’t belong to them. No apology, just rudeness from her literally telling me off for finding hair! When I asked to speak to a manager due to her unprofessional and appalling behaviour she claimed she was the manager and apparently she is the owner for Kingston creams. But when I asked for my money back as we did not touch the desert, she wasn’t willing to change it for a new one she refused to refund my money, and her explanation was how is she going to answer to the people above her when food is going to waste. She literally made my 7 year old cry and threatened to call the police when I wanted to know her name! The waiter tried to calm her down and she pushed him away! I’m just shocked an appalled by this woman’s behaviour. I did call the police as I felt so insulted by her behaviour and my daughter was crying out loud as she was shouting at us to get out. But the police couldn’t do anything and told me to complain. Save yourself the drama and don’t go to creams in Kingston!

Terrible staff and worst customer service I ever experienced. Found hair on my kids crepe and showed it to the waiter, he took it back and another staff came back telling me that all the staff wear nets so the hair doesn’t belong to them. No apology, just rudeness from her literally telling me off for finding hair! When I asked to speak to a manager due to her unprofessional and appalling behaviour she claimed she was the manager and apparently she is the owner for Kingston creams. But when I asked for my money back as we did not touch the desert, she wasn’t willing to change it for a new one she refused to refund my money, and her explanation was how is she going to answer to the people above her when food is going to waste. She literally made my 7 year old cry and threatened to call the police when I wanted to know her name! The waiter tried to calm her down and she pushed him away! I’m just shocked an appalled by this woman’s behaviour. I did call the police as I felt so insulted by her behaviour and my daughter was crying out loud as she was shouting at us to get out. But the police couldn’t do anything and told me to complain. Save yourself the drama and don’t go to creams in Kingston! None of the staff members refused to give me her name and here is the picture of the rude staff who claims she’s the the owner of creams in Kingston.

New management now good service longer hours open very good dessert 11am to 11pm 🥰🥰🥰

NEW MANAGEMENT NOW GOOD SERVICE LONGER HOURS OPEN VERY GOOD DESSERT 11AM TO 11PM

Great experience and excellent service and staff 👍 👏

Nice ice cream. But not worth a 20 minute wait. Understaffed. So very slow. Deliveroo dominates their attention at the expense of in store customers. Bring a book….

Best Dessert Cafe in Kingston yummy 😋😋😋🍩🍪🍧🍨🍧

The staff now are very polite and friendly and I really love the Chocolate fudge brownie.Highly recommended!

Every time i come here there’s another rude worker with attitude and then i remember why I stopped coming to this one. It’s as if showing attitude to customers is in their job description. Seriously need to fix up.

Staff rude, curt and disinterested in the customers. Had run out of loads of food and drinks. Generously giving a 2 because the pancakes were so good. Otherwise might have well been service with a spit rather than a smile. How were these employees taken on? Don't you want to keep your customers?

Absolutely disgusting service… this is the third time I have been refused to sit down when I have come to visit with my autistic son… I will never waste my money on creams ever again and would rather the ice cream shop by Kingston river ice cream van by John Lewis or wafflemaster never creams never again

I see three members of staff in creams Kingston.. i too work in hospitality and have served customers to sit in when only three people are working.. they refused us sit in as they said under staffed… what a joke if they can not run a ice cream shop with three team members then they need to hire more experienced staff who can handle it.. I can manage my restaurant with three member of floor staff working… hahahaha what a joke

Desserts are great however they should keep their call lines open during the fifteen minutes before closing.

Waffles not too bad but service was absolutely awful. Rude servers at the till. Not very helpful. I overheard a customer asking to swap milk chocolate for white chocolate sauce. Simple request but they refused to allow for it without an extra charge. Sorry but I can’t see how this was an issue. Really unfriendly. Definitely not returning

Delicious. Friendly staff and comfortable seating. Toilet could do with a clean but cannot fault it other than that.

Poor service, not made to feel welcome. Ordered 3 ice-creams 2 flavours and order still wrong. Staff need training. Wouldn't go again.

Sadly, staff was so rude (except from the waitress), 4 of them behind the till completely ignored me chatting/flirting with each other, drinking and so. When I asked a few times to make myself seen and heard (although I'm taller than all) if I can order, I've been told with an attitude (male one with moustache) to wait for the other customers who came after me. Even I said that I came first, I've been still served after them. Additionally, one of them was coughing on her gloves with no mask, what's the point of wearing them then? Waffle quality was also unfortunate, too dry, we 2 waffle craving adults couldn't finish it.

Went in around 6pm to be told takeaway only

Absolutely amazing american style... it reminds me typical cafe in the US... looking cool and delicious ice cream... Great 👍 😉

Outstanding service with amazing dessert. I was really pleased with the ice-cream.

The service is really bad because I ordered something and they gave me a diffrent order and they didn’t wanna change it to my order so they gave my money back and started shouting.The guy in the cashier was wearing glases and was very rude to me and my family.I will never go this place again.we always order from creams like 5-7 a month.I do not recommend anyone going to kingston creams as the customers service and the workers are really rude and bad

Absolutely amazing. The portion sizes were massive and the food was so so good. Lots of choices in what to get, fast service and not too busy. Highly recommend for any dessert and ice cream lover!