Gourmet Burger Kitchen - Kingston in Kingston upon Thames

can't give the respect for delivery drivers And customers

Everything was great - will definitely be back

I’m writing to express my disappointment with my recent order placed. After waiting 1.5 hours for delivery — despite calling to chase it up — I was incredibly frustrated to find that my order was completely wrong. Not only were both milkshakes missing, but I was also given a beef burger despite ordering a vegetarian meal. As someone who doesn’t eat meat, this was particularly disappointing. Given the delays and multiple mistakes, I’m extremely disappointed and won’t be ordering again.

Great food and the staff were lovely

Disappointing Every Time – Won’t Be Back. I’ve given this restaurant multiple chances, hoping each time that things would improve, but unfortunately, it has only gotten worse. This most recent visit was the final straw. The mac and cheese was completely inedible—bland, overcooked, and just a mushy mess. I ordered a beef burger medium well and received it practically raw in the middle. The panko satay chicken burger was burnt and dry, with nothing but a sad slice of cheese on it. It was as if no effort was put into making the meal even remotely enjoyable. This is now the third time in a row that I’ve had an awful experience here. I tried to give them the benefit of the doubt, but clearly, consistency and quality are not their priorities. I won’t be wasting my time or money again.

Place has fallen off so much, used to be so good and actually “gourmet” no it’s just an overpriced burger bar and lost has all panache is very high street now service wasn’t great either

Wish I could give zero unfortunately can't. Please think again before ordering from here paid almost 8 quid for macaroni cheese had 3 mouthfuls at best disgrace honestly . Smashburger was tipped over and freezing cold . Since my time in London it's probably the worst takeaway food I've ever had and for over 30 pound aswell . Basically daylight robbery horrendous if you read this and think it's a one off please don't order you'll be dissapointed

Order took 3 hours to arrive. The food was cold. Extremely poor service.

excellent meal thanks 😊 only it arrived tepid. not even lukewarm

Came here today, I ordered two El Toro Macho double burgers, and I ordered them medium rare. When the burgers arrived, they were well done. I asked the waiter to take back both burgers, and ask the kitchen to do them again. When the burgers came again, they were well done again. I got offered free fries on the house for this. I didn't ask for a replacement as I had to get back to work. I will not be coming back here.

The restaurant is located in a convenient spot near the river and on the high street. We arrived for dinner at around 8 pm, and despite the quiet atmosphere, there was no staff to welcome us. After waiting briefly at the host stand, the staff behind the tills instructed us to sit wherever we wished. I ordered the Korean fried chicken burger with sweet potato fries, and it was delicious but could have been warmer. However, I did notice that the restaurant could use a bit of tidying up. When we were finished, it took the team almost ten minutes to clear our table.

I placed an order through deliveroo and they missed half of the items, despite being clearly detailed in the order receipt, and also sent the burgers wrapped in tin foil instead of boxes, therefore they arrived cold. Their response over the phone was not helpful either and rather arrogant and dismissive.

Burger was good.fries ok and they forgot my ice cream.

The delivery service at this restaurant is the worst in Kingston. I waited for almost an hour for an order, and one of the staff members, with a sour attitude (as if it were my fault for their poor service), didn’t appreciate being asked about the delayed order. If this disorganised delivery service, lacklustre attitude towards drivers, and delays in preparing orders happen again next week, expect 200 one-star reviews here to bring your rating down to below 2. BE AWARE.

Burger missing bun and is incomplete.

While I do appreciate the variety of the menu in terms of vegetarian options, sides, etc, I believe the prices are too high for the served portion size. Burgers don't come with a side and you have to pay extra for chips or side salad. Putting tablets on each table looks more like a gimmick since everyone owns a smartphone and can simply scan a QR to order. The option to play games on tablets is cool, having to pay to unlock gaming is not. There aren't enough free sauce options and you have to pay for more flavours. The staff don't seem to care much about customers, and the place doesn't feel family-friendly, e.g. there are no changing places.

Dined here for the first time. Food was appalling. I had the chicken burger and was quite pricey, but I thought it must be good. Wrong I was. Inside the bun was 1 small ring of onion size of a 50p piece, slice of tomato, and a leaf of soggy lettuce. The chicken burger looked like he lost to Fury in a boxing match, and definitely fried to death. My 4 yr old grandson had chicken gougons and his portion was bigger than my chicken burger. I should have complained at the time, but as not seeing my daughter and grandson for a long while, I did not want to make a fuss and spoil our visit to see them. All I can say is that the head chefs food GP % must be amazing.

Absolutely awful, raw patties in all burgers, overcooked fries, missed all the dips

I requested an order through the app, and after a long delay, I asked the drive why it was taking so long. And he told me that the restaurant employees don't care about releasing the food to the drives and still treat them badly.

A place that has a lot of delivery, but they treat the drivers worse than garbage, you get there to collect the order and the girl rolls her eyes, don't be surprised if your order takes a while, I'm sure it's for these reasons.

Good food, reasonably priced & friendly staff.

Great food. Great service. Must try The Gravy Train🤩

I would comment on the food, but I was waiting at the desk. Whilst there was one other customer in the store. I went to ask about a ramp for a disabled customer. After 5 minutes of waiting we left, staff didn’t even come to the counter, just saw them hanging about going for cigarettes. We left in the end, use to love GBK, this one always seem downhill.

didn't receive part of my order that I paid for

The wrong good was provided, and everything was completely cold

Food is ok but not as good as it used to be

Food took ages, turned up barely warm, missing straws.

It was my first experience at GBK. When we arrived we was told to sit anywhere and they had these amazing tablet menu on the table which seems very futuristic for a restaurant. Even Thoe we needed help we tried to call the waiter on the tablet but no one came so we had to call one over to help. The drinks came out fast but our food took forever to come out. It seems like the Deliveroo drivers got priority over customers as we were waiting a long time for a classic cheese burger and smash burger with fries as it took nearly 40 minutes. Overall a great experience and would come back as a last resort for food due to the wait times.

The food took far too long to arrive.

With each bite into their burgers, you can taste how mediocre and overpriced they are. The atmosphere in GBK has always been non-existent. The service is bang average. Nothing to complain about, just nothing special - I have to walk up to the bar and order it that way, OK fair enough, but for your overpriced food, you could at least do table service. My real gripe with GBK is the food and the price. The burgers are truly nothing special. They have gourmet and burger in their name, yet their burgers are not far off Rustler microwave burgers. I'll give you some better options: Want a genuinely gourmet burger? - Go to the Grey Horse on Richmond Road. Their burgers and food are award winning and top tier. Want a better burger that is right next to GBK? - Go to the market and get an independently made burger not from a chain. Want table service and a cheap burger? -Go to the King's Tun. Order on the app. The burgers are genuinely better, and you can customise them for a fraction of the price. It can come with a cheap beer too. Want a really cheap burger? - Get a Rustler's burger from Tesco. You will find the quality about the same as GBK.

Sending oiled overcooked chunky fries is not good. Thanks but it was the last time I ordered from gbk.

We’ve been coming here for 7 years. This used to be one of my favourite places to come to eat but this place has gone so downhill it’s really sad to see. First of all the menu has been decimated so favourites like the Rocket Man are now no more. Our drinks came quickly but we had a seriously long wait for our food and when it came it was really disappointing. It felt like the Deliveroo guys got priority and we wouldn’t have minded if the food was top notch when it came to our table but it was anything but. Burgers were overcooked and my smash burgers were practically mooing. Come on guys you can do better than this!

20 quid for a burger and loaded fries, find it more impressive that they managed to cook a burger with 0 flavour instead of one with a bad flavour to be honest. My partner got a couple of the sides, All of the sides looked like they were out of the microwave, honestly reckon a Tesco ready meal would’ve tasted better. Wouldn’t recommend

This place is phenomenal!!! Loved the way the team greet u in straight away and are always ready to help out for any requests. Food was absolutely fantastic! Nice smash!!

Staff lovely and helpful but new menu sucks ! No halloumi no pesto and no seasoning no diet coke all my favourite gone !! New menu tooooo simple

Food was very good. Not too expensive. Very tasty. Servers were extremely nice. Would recommend.

My meal today was wonderful, service was fast and I would recommend to a lot of people coming on a Thursday afternoon.

My favorite place to visit when I’m craving a burger! Their specialty burger is my go-to order, delicious and juicy and not too greasy.

Flambé Burger in Kingston offers a unique dining experience with tableside flambéed burgers. The signature Flambé Royal impresses with its cognac-kissed patty. While pricey, the quality ingredients and theatrical presentation make it a fun spot for special occasions.

New smash burger great addition to the menu.

Good burger 🍔 outlet close to shopping. Staff are really nice and helpful

The service was so poor and one of the workers was so difficult to deal when explaining requests for our orders on the menu

Always reliable. Using the app to order in the restaurant is pretty easy and means you can customise your burger. Milkshakes are too thick for my taste but my teen kids love 'em. Love the skinny fries, and the house red is decent.

My food was a bit tepid and one of the onion rings was actually a piece of the outer paper skin, which was a bit poor for the price

The service is not bad but the food was horrible. The worst burger you can get compare to £2 burger from McDonald .

Love the staff at GBK Kingston upon Thames! I always find them cheerful and very helpful. Had great service again yesterday, this time from Yash and Chinmay. Nothing's ever too much trouble, even when the place is busy and they're under pressure. Keep up the good work guys :-)

Worst experience ever customer service was poor food quality was low waste of money and time Avoid avoid

The 2 x drinks we ordered weren't delivered. We only noticed after the rider left. Please refund this or give credit on my account.

You had only one job, make that burger patty perfect and you burnt it🤦. Salad was nice, but why it was soo hot??? I didn't ask to boil it(or microwave it). Toilets are filthy with sticky floors and garbage bins overflowing.

Service was slow and we had almost finished our food when our side of wings arrived. The burgers were nice but the fries were Barely warm and tasted like they had been warmed up. The place was not the cleanest and the toilets were in a disgusting mess. Wouldn’t visit this branch again. A shame really cause some branches are amazing

Excellent place to enjoy a good burger and extra dishes, good service, quality meat, ideal to enjoy with the family

Great vegan options & even a milkshake!!

Frustratingly the driver rang the doorbell which I specifically requested not to do, and woke up our 1 year old. Food was also pretty much stone cold, thankfully airfryer saved the meal but disappointing experience

Service was unbelievable poor. Had to physically collect drinks from the bar area ourselves as they were sat there for ages although they said they bring them over. Even had to ask where our order was. Staff were abrupt and the food was poor

30 minutes late only to be delivered to the complete wrong address.

Amazing burgers cooked to perfection medium rare spot on . Excellent service and good value. Proper milkshake. You got to try.

kitchen has their music blaring as well as music blaring in the restaurant, the clashing of music makes the atmosphere pretty unbearable. the service was poor, waiters on their phones constantly, being ignored when trying to get their attention and the food took a while to come out and they forgot my halloumi. after everyone has finished eating, the halloumi was brought over. used to really like GBK but i’m sorry to my brother for treating him to such a bad birthday meal.

Great meal, served fresh and hot. Food presented very well, great meal, will return

Terrible portion size, £13 for what looked like a happy meal burger, I had to go and eat more somewhere else (I'm a slim guy). Not worth the price. Atmosphere is not great. Will not return. Staff were nice though.

Thankyou Rachel and Amy for going above and beyond for your excellent service

Burger was tastless and service was slow 🐌 shame. Expensive for what we ate

Food was good though a bit over priced for what you get

Great service, just met 3 lovely girls

0 service Ordered burger, fries and chicken wings Burger and fries were alright but the hot wings were the worse I have ever had. They were pink from the inside and not crispy or hot at all! When I went to ask them can I get another one instead of these wings- “that’s how we serve it” they said.

I haven't ordered delivery from GBK in a while because I had some bad experiences with food arriving cold. I gave them the benefit of the doubt again and was sadly disappointed. My burger and fries were cold once again and needed to be reheated. This definitely affected the quality - everything tasted dry as a result. This is really unforgivable since they are no more then 2 miles away! It's a shame as otherwise their food is good.

Recommend the cloud 9 deal. Also recommended ordering at your table from the app - much quicker.

Nice burgers. Place could be cleaned a bit better. Good for families.

Tasty burger but certainly overpriced.

We visited on a Friday night, and although it was busy, we were seated right away. We ordered the taxi driver burger, which you can never go wrong with. And for the first time, I ordered the blue cheese coleslaw, which I find interestingly delicious. I was just surprised that we are now asked to order at the till. Previously, an order was taken at the table. We were also instructed to get the condiments ourselves. I do not mind this and really prefer this. , I am just curious when the service has changed.

Great food, great service and the delivery driver was super-friendly. Thank you

Damn the food shrunk bro! Don't get me wrong the beef patty taste great but man it was small!

Overpriced and overcooked. Burger 🍔 was so crispy and the chips were so fried they were inedible. Save your money and go somewhere else.

Great burgers, service was limited as you had to order through an app, yet still expected a tip?

We visited on a busy Saturday evening. Deliveroo seems to take priority with a constant number of delivery drivers coming in which delays the delivery of food to customers in the restaurant. A group of 6 guys left because the food was taking so long. When we got the food, which for a burger and chips each plus tip it was £34. The chips were cold, had half a slice of bacon on the burger. No drinks, no sides. Total rip off. Very poor. If the food was top notch you wouldn’t mind but it’s bang average.

Arrived without adjustments made, also was quite cold, especially after having to try and scrape away what I can from the bun and burger.

Friendly staff abd great burgers. Blue cheese burger (add in som bacon) and you'll be in a beefy, cheesy heaven. Good beer and shakes too...

Arrived for lunch around 3 pm – cool vibes and friendly staff, although had to flag a waiter at a couple of tables; it's Sunday, so fair enough. Bummer that my go-to burger and preferred side weren't available – guess it's just bad luck. They've got a solid lineup of sauces, including Tabasco, which was a nice touch. On the downside, beer came in a can, and the glass was warm. With a £25 bill for a burger, fries, and a drink, expectations were up, but the burger was just okay. Chips, though? Solid. Overall, it was alright, but those prices won't be bringing me back anytime soon.

Ordered the Mighty meaty burger, with onion rings and a strawberry shake. Had to ask to clear the table. On presentations of burger was very disappointed. While the quality of the meat of the burger was good , the two six ounce burger patties it look like a double cheeseburger for a child! The strawberry shake was a oreo shake. The presentation of the shake was presented in a metal shaker to keep the shake cold , was offered a glass to pour the shake into. £15 for the "mini burger", £4.95 for onion rings and £5 for a milkshake could have been better spent at 5 Guys or McDonalds! Not good value for money and bad service on top! Would not recommend this place! Big mistake!

The order was for a panko chicken burger with no sauce no tomato no lettuce no mustard and yet it had all the above which I had to remove. Not sure how a future special request order will be honoured.

The food was really bad no flavour at all and the quality looks really bad, we have been to other GBK in different places but this was not good at all. Also the new dish with chicken wings was nasty. The bathrooms were dirty even the one for the baby changing. The people that worked there polite and nice Definitely not recommend at all!!

I'm so sad how bad its gone.i really like gbk.went for lunch yesterday it was beyond bad.every thing was cold and they got the order completely wrong.sorry but the staff had no clue to what the were doing.i certainly would not go back there again how do you manage to ruin something that was so good need to get your act together or you'll be another closing it's doors.

Heya. This is my first time ever visiting. The food in question is fairly nice. I ordered a classic chicken burger, white wine and some chips. I will return to eat here in the future as well. Recommended. Four out of five stars. Nice staff. I found this place on a whim. Thank you so much for the food. Nice wine. Decent level of service.

The burgers were cooked perfectly (medium rare), chips were hot and crispy. Service was quick and pleasant.

I ordered from Uber eats during the week, had a taxi burger. The burger was burnt and pink although I asked for welldone. I asked for relish and got some sort of mustard instead. Disappointed. Don’t order on a weekday. I won’t be ordering / eating in here.

Best burguers in town. The service was also superb at their branch in Kingston

Gave me a chicken burger instead of a vegan burger.

Supraja is very nice and helpful manager great customer service most recommended

The staff are very kind! Always a fan of GBK and normally order by delivery, but we tried eating in this time. Having the burger with a draft beer is always nice! Very pleasant experience 🙂

Food was spectacular. Service was ok. Only thing was i went to the GBK restaurant and a table next to me ordered a salad. Which I thought was very disrespectful to the amazing burgers that I was served.

It took 90 minutes to arrive and was inedible as it was stone cold!!

Swap the beef in the Habenero burger for the grilled chicken, and you've got a healthy eat out option.! The sweet potato fries are super crispy and go down so well with the baconaise dip.

The charcoaled, flavourful medium-cooked meat patty covered with melted cheese was rightly the focus of their Classic Cheese which had minimalistic, yet classic and balanced complementary ingredients. The onion rings were crunchy thanks to their care of racking them up rather than lumping them one on another, my pint of Brooklyn lager nicely pulled. The espresso however tasted a bit harsh.

I'm sure the restaurant inside is a pleasant place with friendly staff and what not, but whoever is on delivery for the takeaway stuff I just received your half munched burger instead of my Taxi burger that I paid over £25 with all the tasty extras. I'm not amused. Thankfully I was refunded, but I won't be buying online in anytime soon.

Very good quality burger, delicious chips! Thank you!!

The food was cold because the delivery driver drove away from my address (presumably to deliver to someone else) before coming back in my direction so took twice as long as they should have to deliver my food. Quite a disappointing experience.

Good service and good value for money…and the burger was great. Well done!

I’ve been a regular at GBK for over a year. I always loved the food, so I always came back. However, this is my first time reviewing as Avleen, a new staff member left an amazing impression. Her customer service was fantastic, 100% on point and she was just lovely. Big shout out to Avleen, she is a wonderful addition to the team.

This place does well to accomodate children, and it is one of the few places where my young son enjoys eating his whole burger.

Great food great service great music had a great time! Thank you 🙏🏾

When our plans at another restaurant fell through last minute I called GBK and asked the chap on the phone if it was possible to get a table for 10 in around 10 minutes, on a Saturday (2nd) in December, expecting them to laugh it off... He said if we were there soon he could sort it out for us, and that he did, they shuffled some things around and seated us all together. The service was friendly and welcoming and really enjoyed it. Food great too. All of the staff were great, but the the guy who accommodated our request and took our orders was exemplary and a credit to the business. Really turned our night from tragic to magic, thank you very much!