Pizza Express Resorts World in Solihull

The manager here is very rude indeed and has no people skills , avoid at all cost , there website doesn't clearly state to download blue light voucher and just to show up with card which is what we did but manager ( afro caibean/African guy ) was adamant to show voucher, when I showed him the info we read on the website he backed down but never said sorry , also instead of coming and talking to us privately he walked down the Isle towards our table and in front of everyone shouted "what's the problem "

Service was good, food was good enough, value for money is atrocious. Who thinks that paying 19 quid for a pizza is reasonable? Given how competitive pizzerias have become in recent years, I think this place is on borrowed time unless it radically changes.

Awful service wanted to split bill in two as was with friends and my daughter explained I had Tesco vouchers which I wanted to use for myself and daughter . The other party did not have vouchers we would never pay together anyway and have done this consistently before . Manager was obnoxious only interested in the money no customer service skills pizza express should not partake to Tesco voucher if they do not really want them . I refused to give that manager any of my money , others had placed order so I sat there without anything to eat. Would have gone elsewhere but was a concert night so obviously hectic which is why we rebooked . Will not be visiting again

Pre booked table for 7,,, signs up saying fully booked only pre bookings allowed. We arrived 10 minutes before our booked time, staff member checked our booking and quickly had us sat our a table. The restaurant at this time was very quiet, only around 4 - 5 tables with people. It took a long, long time to get served , in fact, we had to go and ask for our order to be taken. Once order was taken, everything was very slow, drinks, starters, and mains were just ridiculous long,,,, over an hour to get mains. While the food was reasonably tasty, some of the pizzas were not very hot, clearly been stood for a while while others were cooking. Despite asking for the pepper grinder and chilli oil, we eventually got up to get our own. The staff started to clear plates while some were still eating. They even attempted to remove my daughters plate while she was clearly eating (food still on plate). We were overcharged on the bill, an additional pizza was added,,, we did not order or eat this pizza, how many times do they try this??? The staff were not interested in serving at all, very miserable and disinterested. Very poor experience for a bill of over £100

Bad chef today. Very very thin dough, like literally hardly any thickness to the base. Hardly any cheese on all the pizzas. Ordered a pollo as Astra, the chicken was plain with too much flavouring on the actual base not on the chicken? I’ve eaten at a lot of pizza expresses and this was the worst food I’ve had. service was good though hence three rather than two stars.

Myself and my sister tried to visit the restaurant on the evening of Friday 1st December around 6pm where we started by waiting outside the doors as there was a sign saying “please wait here to be seated”. At this point I would like to note that I am coeliac so have limited dining options, but usually have a good experience with pizza express. My sister is also disabled and autistic and had her small assistance dog with her. After 15 minutes of being ignored by staff members who had blatantly seen us, and another group joining behind us, I decided to go in. I approached the manager who had been ignoring everyone outside, and she immediately and rudely said ‘we have no tables’. I could see there were quite a few tables of two, but fair enough, I’ve worked in hospitality so I understood. However this could have been communicated to us instead of leaving us waiting, and I know that’s what I would have done in my jobs previously. We then went to gourmet burger kitchen next door, and had a 100 times better experience in terms of staff friendliness and professionalism. Funnily enough when we left and walked past pizza express about an hour later, quite a few of the same tables were free. That made my DISABLED sister feel like the reason we were ignored and dismissed was because she had her assistance dog with her. Instead of communicating with us, it felt like assumptions had been made and it’s not okay. Pizza express, do better.

I had never been a fan of pizza express until eating here the food was excellent but was overshadowed by the excellent service the host and our waiter went above and beyond for a large group of us would highly recommend

Booked a pizza making party for 13 yr old twins and 3 friends. Set up just outside the main restaurant so as not to disturb other diners. Table set with hats, pens, balloons and aprons. Single tables with pizza dough all ready too. 2 lovely members of staff helped kids stretch pizza, select toppings and made the whole experience great fun! (Even made sure they all washed their hands) Kids ate dough balls whilst pizzas cooked. Myself and husband ordered our lunch which arrived at the same time. Kids played a couple of really funny games - one involving dough throwing - hilarious! Plenty of squash provided and very attentive staff throughout. We took a birthday & candles which staff brought out. We weren’t rushed and nothing was too much trouble. Special thanks to Asha, Lizzy and Italia (hope I remembered your names correctly). Highly recommend booking a kids party here.

Fantastic service! Loved the food! Came out pipping hot and absolutely perfect! Drinks served swiftly and dough balls scrumptious. Service was amazing from Lizzy and the team! Very friendly & welcoming full 5* We will definitely be returning without a doubt! Would always recommend to friends and family.

We were in Birmingham for a show and we’re able to be seated promptly and food came to the table as quick as any other pizza express we visit and with the same quality we’ve come to expect from them. Really good experience and will look to return next time we’re in town for a show.

Called in to Pizza express it was quite empty and was taken to a table, before sitting down I noticed it was very warm I asked if we could sit out front and waitress said no it was closed, I decided to leave and went upstairs to Zizzi (pizza restaurant) whereI we were made more welcome, (will write review on trip advisor for Zizzi)

Stood outside waiting for a table and were ignored - few tables empty so they had space, Darren had sat a table of Five and refused any tables of two. I do understand how busy it was. But Darren could have informed people who had been waiting that they wouldn't get a table rather than waiting..

My husband and I had tried here earlier before the Andre Resu concert but with no joy as they were fully booked. . We came back when the concert had started and the place was empty. We were shown to a booth table and given the menu by a rather nice young lady. My husband and I looked at the menu and made our choices. My husband had a spicy chicken pizza and I had a mushroom pizza, they arrived hot, but soon went cold as the plates were not that hot and very large and so lost heat quickly. The pizza's were tasty, but nothing to write home about. We washed these down with a can of bitter and a rose wine spritzer. The bill for two pizzas and two drinks was expensive around £ 45.00. We will not be returning here again.

We came in for a very tired dinner late on a Tuesday evening and were served great food, in great time and in a warm and friendly environment. Our server Tudie was friendly efficient and kept us entertained. Overall great!!

The welcome from all staff was second to none. The restaurant wasn’t busy and food service was a little slow. All meals were good. A solid 4* seems fair.

Not sure if you can leave a review if you left before you got in. Stood outside waiting for a table and were ignored - few tables empty so they had space, when we went to ask for a table begrudgingly offered a table by the door and told there was along wait for service. If you don’t make people feel welcome they go elsewhere - as did we !

We visited Resorts World Birmingham last weekend for Hits Live. It was so busy and we had not booked a table beforehand. They still managed to squeeze us in. Very good food and great service, highly recommended 🙌🏻

Having read reviews I did not respect too much, and so was very surprised by their excellent service and good food. The server was very attentive and we were seated quickly despite arriving early. The food was good, and not very pricey.

Wasn’t sure what to expect after reading the mixed reviews on here. But was really pleasantly surprised. We booked our table for 7.30 but we turned up earlier and got given a table! Service was excellent and waiter was super attentive. Food was also great. I’d definitely recommend this place!

If I wanted a Karen's experience I would have went to Karen's. Instead I was treated to a Karen's experience at what I always thought to be a reputable restaurant. Summary of visit: No queue but waited outside (next to the wait here to be...

I recently arranged an evening in resorts world for 120 staff and booked Pizza Express for our meal. From the moment I contacted the manager Danny I realised I had made the right decision. His attention to detail was second to none, every request we...

Visited Pizza Express after an Escape Room experience. We had booked the table for 7pm. We were seated fairly quickly and it wasn’t particularly busy - there were tables free. It took 10-15 minutes for someone to take our order but the drinks arrived shortly...

Came after a day at the NEC for Comicon seated right away, service was quick and friendly from Moni we ordered 3 pizzas and sides, all food was delicious especially the duo roman pizza I love how you can have half n half! Great place...

Exceptional food and service. Delicious pizzas, American hot - outstanding. Lasagne cooked well and polenta chips were delicious. Really pleasant staff, who were all welcoming. Our waitress was delightful )sorry no name! But 18) and a real shout out to Rose who did not stop...

We visited this restaurant on July 25 on the eve of our departure for a family holiday in Corfu It was the birthday of one of the children in our group,and we had a really good meal and a little cake and candle for the...

It is my daughter’s 12th birthday today and I took her and three of her friends to Resorts World. They wanted lunch at Pizza Express but wanted to have a table to themselves. They sat outside as a table of four and I had a...

Fantastic service, for 12 people and we had not booked. Super helpful and accommodating staff, we thoroughly enjoyed ourselves. Will come back

Wouldn’t bother going. It was really busy but we got a table outside, our orders were taken quickly but with the most provisions Iv ever heard in a restaurant: no cheese on the vegetarian pizza, no spaghetti with the bolognese (penne instead), no flavour in...

My wife and I ate here before a show at the NEC. Drinks were ok. Starters Garlic bread with cheese- small portion, bland and disappointing. Bruschetta - was ok. Mains Aubergine - bland Polo Forza Pizza - not much on it, pretty sure the roasted...

Speedy service and excellent service from our waitress Ella. She was super efficient and friendly. Couldn't believe she'd only been working there for 2 weeks. Delicious coffees ☕ too.

Went for a family meal recently. The food, service and atmosphere was brilliant! Would definitely recommend!

5/5 food came out fast also was very fresh , also the service was great thank you to Rachel on the good service and was very polite.

I visited Pizza Express mid week evening time. Myself and another family member had allergies which were taken care of. I ordered the Gluten free Ramona padana which was goats cheese with pickle and onion. I was disappointed with the size of the base compared...

Quiet at lunch time so service was good. Staff were lovely. The dough balls with garlic were nice. The pizzas tasty but not exceptional. The vegan coleslaw was flavourless and the vegan carrot cake wasn't too good either. The coffee latte was great and fairly...

The reason I gave this 5 stars was entirely due to the service we received by the manager . The restaurant was packed on Saturday when I went with my two daughters and three young grandchildren as a birthday treat for me . There was...

Waiting to be seated for 10 minutes whilst 3 members of staff looked at us and walked past, including a manager. I think it is ridiculous that we were ignored considering the restaurant was empty.

We stopped going to Pizza Express at Resorts World a couple of years ago because the service had got so bad. We returned today to see if it had improved, and we were very glad we did! The service was fantastic! Courtney was our waitress...

Visited the branch in Solihull yesterday and the service was so horrible compared to my visit at the NEC I visited on December 2nd and was greeted warmly by a male. my boyfriend and I were looked after well by a lovely waitress. I had...

Ordered olives, wings, dough balls, and a margarita pizza for collection. Olives missing from the order. Tried to ring when I got back to hotel. No answer. So went back to restaurant and said the olives were missing. Was given them after a couple of...

Great visit took my niece for a last minute birthday treat didn’t book and it was busy but didn’t wait long for a table. Aman served us and he great drinks and food were served quick. Spoke to a couple of the young staff as...

Tonight we decided to go to resorts world for a film and food with friends. We saw the film first and then headed to pizza express at around 7:30 (we pre booked!). As it was comic con weekend we knew it would be busy but...

We visited this restaurant again after a terrible experience in May 2019, (booked for 9.30pm) and found we were literally the only people there. The staff were uninterested as they wanted to go home. The food (most ingredients were not available) and service reflected this...

Arrived early so wasn’t surprised it was empty although durin our visit it didn’t get very busy despite it being a Friday lunchtime. The place is ‘nice’ but it’s very cold they need some heating or need not to sit guests in the front window...

Bad service and bad food a first for Pizzs Express. Staff aloof and not wanting to serve. 9.20pm and no dessert. Stock issues and everything swimming in fat

Ended up here as it was the only restaurant we could get into and even then we had to wait for a table. Food was par for the course, I had the new burnt ends pizza which was a mistake - I'm sure many would...

Pizza Express has a new separate Vegan Menu which is excellent. Vegan pizza can be hit or miss due to the Vegan Cheese but I found Pizza express to have the Best Vegan pizzas of all the Pizza Chains. The service was great and informative...

Unable to get a table on a Friday evening, even though the restaurant was half empty. Placed a take away order via website for 8.25pm and still waiting at 8.50pm. Staff were invisible and despite chasing our order 3 times it was still not ready...

Not bad. Pizza tasted good although classic was very thin so can't imagine how Romana would have turned out. Salad lovely. Cutlery pretty disappointing, pizza delivered not cut up and knife was sooooo blunt it just couldn't cut the pizza, or prosciutto - did manage...

Slow services so missed our cinema time. Expensive for pizza and a lasagna , no extras.added to meal so no salad or garlic bread or vegetable. Very busy and over priced

Pizza Express, as far as the food is concerned, is the same wherever, albeit of good quality. What made it for s was the diligence and good humour of the staff. Was a pleasure to eat there.

Why is my server not a manager??? Renay is Lovely friendly and knowledgeable about her products. Food fresh, hot and very tasty

Pizza was good but there is no way you would pay full menu price. The salad was beyond dull - chicken and goats cheese - very poor. Drinks and service were excellent. Not sure how long this chain has left.

Super fast service!!!food can out fresh and tasted amazing Waitress was most helpful and nothing was too much,even catered to a very fussy eater Highly recommended!!!

Came for a meal with family had good food and great service from Adrienn .she made us fell welcome and was very helpful brilliant! we will come again.

This was our first time visiting the pizza express in resorts world, our waitress Renay was polite and helpful. She explained how we how we have to use the air to order and look at the menu. Food arrived hot, and didn’t feel like she...

Decided to eat here as it was 50/% deal. Did not have any encouragement to return to pay full price. Long wait on food , waitress seemed uninterested in our table. Food warm , had to wait for portion of chips. Could understand if the...

Me and my wife to be decided last minute we would love a pizza dish we were greeted by a lovely young lady called Courtney she greeted us with open arms and a huge smile on her face she escorted us to our seats where...

We arrived at resorts world yesterday evening and fancied a Pizza so went to Pizza express and were treated by our server Courtney who was very welcoming and managed to seat us even though we didn't have a reservation. Nothing was too much trouble and...

Our waitress Courtney made our meal here a very pleasant visit, nothing was too much trouble, she showed very efficient and professional yet friendly service. Service was very fast, she made sure she attended to our needs whenever we wanted more drinks and food. Have...

Just had a lovely meal in pizza express resorts world with friends, served by the lovely Courtney who took very good care of us and made us feel very welcome. We received 5 star service from start to finish and couldn’t recommend Courtney enough. Thank...

They were quite busy when we arrived without booking but we were promptly seated. Adrienn was very knowledgeable and friendly, I told her about my egg allergic and she took care of it. The food came fast and it was delicious. Me & my dad...

We had a lovely meal here as part of our weekend away at the complex. The food was great, we loved the vegan meze pizzas. The restaurant was really clean. The staff were some of the nicest we have met in a while, especially Claudia...

Had a meal after visiting the NEC. Ok, it was busy and it was Saturday night, but why are the staff all so glum and unfriendly? It didn't start well when one of the waiting staff made a curt remark about us, and the others...

I'll summarise my experience.... Arrived to be seated, took 10 mins to be seated, restaurant was 30% full with sufficient number of staff, 20 mins to order drinks, 10 mins for drinks to arrive, 40 mins for starters to arrive, (X2 doughballs only). 1 hour...

We were warned it would be an hour wait for food but we didn't realise this would mean a long time for service! We waited 20 minutes before someone came over for initial contact. We ordered our drinks but then had to chase them up...

We ate here on Sunday 23rd Feb after visiting the caravan and camping show with our friends and their grandson. The food was fantastic I had the chicken pasta and the others had the sloppy joe pizzas. Our server Courtney was amazing and had to...

Prebooked a table for 13 people, provided food preorders a week in advance and paid a deposit. Also notified them that we would be using a special offer voucher and bringing a birthday cake. Turned up to find out only 8 seats set up and...

Pizza express to be fair are the best pizzas available, but is it any wonder that high street food chains are struggling, Jamie Oliver has gone to the wall, others are struggling big time, in my opinion this is all down to pricing. My meal...

We were 2 Adults, 3 kids. Came in to have a meal. Firstly we had to ask for drinks. We ordered 4 large pizzas and meal deal off the kids menu. We asked for the kids starter and main to come through at the same...

Organised this meal out in December 2019 ready for our Christmas meal. We booked to go in January as we thought it would be quieter. Boy were we wrong! After being seated, we were offered drinks, we were all chirpy and happy. Drinks took 15...

Pizza express is one of my most favourite places to eat. Today, I went to pizza express at resorts world for the first time and honestly I am disappointed with the poor service. Took a while to get seated. Ordered our food and when our...

I think we were all wearing our invisible coats ...3 members of staff saw us waiting for a table and literally looked through us, even though there were only a handful of people dining .The table we were seen to was dirty ,we were given...

We visited on dec 29th after visiting the circus . It was Sunday evening and the restaurant was pretty empty, despite that fact it was at least ten minutes before anyone came to seat us , that was very much a sign of things to...

Long wait, burnt dough balls, burnt pizza bases. Manager was almost in tears under the stress. Support and training off senior management is needed if this branch is to survive!

We have visited many Pizza Express restaurants across the country and this one is terrible in comparison. Large family visited at 3pm on 28th Dec for a bday treat. Restaurant wasn’t even half full but it took over 20 mins for a drink order to...

Well.. this has turned to be not a very merry Christmas.. we are on our last Xmas work lunch and thought it would be nice to go and have something to eat at Pizza Express. We are still here.. after arriving at 12.55, and have...

Terrible service, unfriendly and ignorant staff and manager, mucked up a simple order. We spent the whole meal surrounded by uncleared tables while the staff ignored both the mess and us.

We went for our anniversary because we like pizzas and Italian food. We had a look through the menu and picked what we wanted, after quite a while the waitress came and took our order. After this we waited a very long time for the...

Came here for dinner Saturday night pre show, we knew it would be busy so arrived early. Quite a queue but manager kept us informed of wait times. Once seated everything arrived in a timely manner, drinks and starters were great but mains were shocking....

Have eaten at lots of pizza express over the years, but 1st time at this one... what a massive mistake! The service was shockingly slow, the food portions were bland, small and not to the usual standard and over all it was just too expensive....

Good not accept us or others people walking away due to lack of staff and absolute no interest in customers idiots

After an unsuccessful attempt to eat at a neighbouring restaurant I opted to eat here, not for a fine dining experience but to eat decent food at a decent price. Was seated slap bang next to a couple on a bench seat despite individual tables...

Dined here mid afternoon and was pretty quiet. Service was prompt and friendly. Unfortunately no Gavi Di Gavi but the substitute was sufficient. Ordered the Barbacua pizza which was tasty but could've been crisper. Nice enough lunch.

Warm white wine, cold food and rude service. This was the first time we have been to pizza express in 3 years and we certainly wont be returning in a hurry. #votewithyourfeet

I have visited this restaurant several times and the service is consistently good. The staff are friendly and the restaurant has a relaxed welcoming feel. Obviously the menu is universal to all Pizza Express restaurants. I had the Original bruschetta to start with which was...

Arrived at the restaurant Sunday afternoon, fairly empty, attentive waiter looking forward to the meal. Starter arrived, burnt, poorly prepared, cutlery was absolutely filthy, glasses stained and unpolished. This is Sunday afternoon, we were after a chilled, relaxed meal therefore let a few things pass....

After a wander around the shops, our little group of three came here for a birthday celebration lunch. We were shown by a smartly dressed girl to a table next to a family with fairly vocal children. Not a big deal as it is the...

Ordered the fiorentina pizza had a couple of bites and it was tasteless and had a burnt taste looked at the bottom of pizza base was burnt. Called waitress over without a fuss she changed it. So i got canneloni which was tasteless again. Definitely...

Went here whilst staying at the nearby crown plaza, it does what is says on the lid, extremely good quality pizzas, I only ever go here with a voucher, my 20% off food was great, I enjoyed a pea and broad bean frittata followed by...

To be fair I went last thing on a sweltering Monday evening after a bank holiday weekend of 30degree weather so I can only put it down to the waitress being hot and tired but the service was terrible. First of all we were sat...

Ate here in evening after visiting NEC which it adjoins. Served quickly. There were tables inside, in a veranda and outside next to the lake and walkway It seemed a bit more expensive than some other pizza chains, but there was a good choice

Food Was lovely but service is so poor I never ever been to any kind restaurant like this, we went out day out bit of shopping & lunch but we made biggest mistake going to pizza express. From order to finish we called 5 times,...

The regular menu was available and an adjacent table were being assisted with a dietary preference. Always good to know.

Just dropped in on a Friday night about 6.30pm and was seated almost immediately. Staff were really friendly and helpful and the food was delicious.

Very disappointed with our visit on Sunday 14th July. We were put in corner which I wouldn’t mind but then felt like we were forgotten about. Took a while to take our order. We ordered our pizzas and drinks arrived shortly after. We then seemed...

I have been to Pizza Express many times in my home town and this one was of the high standard expected. Always plenty to choose from and their salads are excellent.

We had booked a table here as a large group and made a pre-order. Although some of the items we ordered were out of stock which was a little disappointing as they had our menu choices in advance we still have a great time. The...

Went for lunch with mates during a nice sunny lunch time. It wasn't very busy and was greeted by a waitress and was given a choice of seats to pick myself (wasn't busy). Was very promt to ask for our order for both food and...

Visited recently prior to a Mrs Brown performance next door in Resorts World Arena. Housed within the Resorts World complex, nice ambiance. Staff very accomodating. I asked if a pizaa could be customised and they duly obliged (four cheese 'Quatro formaggio' , which is not...

Went after an expo at the NEC and although we were there before the crowds the restaurant was overwhelmed by the numbers and the food and service suffered accordingly.