Based on 828 opinions finded in 4 websites
Based on 828 opinions finded in 4 websites
Opinions
Me and the partner went here on Friday 21st February and can honestly say this will be the last time we go. We went because my partner is gluten intolerant and they seem to offer a large selection of food without gluten so we decided to give it a try wish we had not bothered as the place was disgusting there was food on chairs next to us dirty glasses on the table that your expected to drink from with food still on them even when new glasses was brought over they was still unclean. The staff need more training around allergies as we watched our waiter pick up a gluten free pizza with her hands to place a pizza cutter on the plate do they not understand regarding cross contamination?
gavin Reynolds . 2025-02-24
MORE AT Google
Visited last night with family, reasonably busy but easily got a table, service was friendly and quick, food decent as always, all pizzas were spot on and one of us had a salad which they loved too. As other reviews said, it can be a little chilly with a draft if sat near the door. Overall, it's a great restaurant, we will be back soon!
Ad T . 2025-02-23
MORE AT Google
Waited about 5 minutes to be seated along with another couple in front of us as no one came to the door. Once they did there was no apology for keeping us waiting. Once we were seated we waited a while to have our order taken and unfortunately two of the items we wanted on the menu weren’t available which again wasn’t great. No one asked how our food was after we’d started eating either. Unfortunately just another Pizza Express which is short staffed and poorly managed. Can’t really recommend.
Daniel Ley . 2025-02-23
MORE AT Google
This is my first ever review, and I would never normally go out of my way to do something like this. However, the way I was treated at Pizza Express in the Touchwood Centre, Solihull, was absolutely appalling, and I feel compelled to share my experience. I recently visited with my family, and it took an unacceptable 45 minutes for our food to arrive. During this time, there was no communication from the staff, no explanation for the delay, and certainly no apology for the mistake on their part in the kitchen. When the food did finally arrive, it was served with no acknowledgment of the inconvenience – the waiter simply placed the food on the table without a word. Things only worsened when I addressed the situation with the manager, who claimed to be the owner of the restaurant. I calmly explained the issue and asked for an apology, but I was met with an aggressive and unprofessional response. The manager screamed at me, saying she wouldn’t offer a discount and insisted I could email customer service. When I mentioned I wanted to make a formal complaint, she told me to “get out” and not return. Her excuse for her behaviour was that she was “short-staffed” and “busy in the kitchen,” but this is no justification for the appalling customer service we received. What was even more concerning was that I felt her attitude was influenced by racial bias. My aunty, who was with us, wears a headscarf, and the way we were treated seemed unfair and discriminatory. I was calm and respectful throughout, and all I wanted was an explanation and a simple apology. This experience was a disgrace, and it’s shocking that such behaviour comes from someone in a managerial role. I will not be returning to this branch.
Hannah N . 2025-02-20
MORE AT Google
Very disappointing waited quite a while for food and there were only 2of us. Pizzas were nice and staff friendly but very chilly in there. Ordered dessert and waited again , the coffee was awful tasted of dirty hot water- although I was offered another shot I declined.
Vicki Skingle . 2025-02-17
MORE AT Google
Terrible service and if it weren’t for the kids wanting dough balls I would have left for Pizza Hut across the centre . Waited ages to be served and only two tables actually eating - painful experience and you couldn’t even speed up service by the app as you have to wait for the waitress to open up the table ! Shocking and painful when you have children and it’s not even busy
Richard Grosvenor . 2025-02-07
MORE AT Google
No stars at all due to very poor management....front of house absolutely dreadful...the couple waiting in front of us left due to no available staff to allocate a table & so it proved the same with us..my partner approached one of the visible chefs who said go to one of the many available tables & atmosphere members of staff would then serve us,& remember the diner wasn't overly busy,eventually the lead staff/front of house manager came to our table to declare the table was pretty booked,which was patently not true to then put us on a table between two existing diners in a corner...ok but when I said this was a little tight to the other tables her manner was very rude & without any discretion gave a 'who cares' type of noise/sigh,so if it's possible to award zero stars in all areas I would...incidentally we didn't eat we just upped & left then further I doubt we'll go here for some time ...if at all....dreadful experience 0/10 pizza express & i suggest you check/monitor who you employ
Clive Weaver . 2025-02-06
MORE AT Google
Awful experience. The restaurant wasn't anywhere near full yet service was extremely slow. We waited 45 minutes for our food. When the food came it was terrible. The mozzarella sticks were soaking in oil and made me feel sick, the pasta was runny and soggy, and the pizza looked like a children's pizza and tasted average. I don't usually have negative experiences at restaurants and am usually understanding that staff have a lot to do and there can be issues sometimes, but this was honestly awful. When we raised the issue one staff member was very rude. The restaurant also felt run down and dirty. Food on the floor and on seats.
Rolla Ramadan . 2025-01-27
MORE AT Google
Staff were pleasant but not very attentive, for example we asked twice for a high chair, we were not asked if we wanted extra drinks or desserts, we had to go up and ask for the bill. We had a kids meal but no one offered the kids dessert. Macaroni cheese main was very over priced for what it was with nothing extra like salad or garlic bread. Very over priced for what we had. Calculating price per head is hard as we had a toddler and child with us.
Sheila Fannon . 2025-01-25
MORE AT Google
*FOOD POISONING* Visited pizza express Saturday 11th Jan and later that evening had excruciating stomach cramps and was vomiting violently all night. I was sick 20+ times and when I contacted them they said they “did an investigation” and found nothing as no one else was ill. They offered me a £20 voucher to use! What a joke. There must have been something seriously wrong with the food and or hygiene in this restaurant due to how ill I was. AVOID!!!!!!!!!
Susanna Lukeman . 2025-01-21
MORE AT Google
No one asking your meals alright or needs anything else, very burn
Lion Vua . 2025-01-21
MORE AT Google
Unfortunately the pizzas were cold within minutes of starting to eat them. But also, we ordered halloumi bites and honestly the portion size was disgraceful, around 10 bites of sugar cube size. I tried to feed back in this item but the app doesn’t offer that option.
James . 2025-01-17
MORE AT Just Eat
Seated by server then totally ignored for 15 minutes. Gave up and went somewhere else. Nothing express about pizza express… need to change your name! Edit: after their response asking me to email them, I did and they totally ignored my email. Abysmal customer relations.
Dave S . 2025-01-14
MORE AT Google
The food was cold and the sauce had leaked everywhere in the bag
Claire . 2025-01-11
MORE AT Just Eat
Great food fast service fantastic staff
Colin Scott . 2025-01-09
MORE AT Google
Table was next to windows, although all closed was very chilly . Seats were like school chairs, very uncomfortable. Service was OK but a little slow , with food and drink coming out on dribs and drabs . Food was average, pollo milanese to start very pale batter, fell off , under cooked . Bruno pizza tasted nice , a little soggy . Don't understand why you wouldn't cut the pizzas into slices before served . Putting a cutter on evert pizza is bonkers , its a novelty we could all do without. Surly would save the company a fortune in pizza cutting tools too. Desserts were good but all in all a very average experience.
Duncan Clarke . 2025-01-07
MORE AT Google
Paid for sauces that didn’t arrive. Pizza was cold when it arrived all the other food was okay.
Chloe . 2025-01-06
MORE AT Just Eat
the food was cold. the food lacked flavour, even the cheese!!
George . 2025-01-03
MORE AT Just Eat
Wonderful staff here, very friendly and upbeat and great with kids. Makes such a difference, thank you.
PrinceBarin . 2024-12-29
MORE AT Google
We have dined here quite often in past but now collect pizza to take away. We’ve always enjoyed it and it’s never been too busy and atmospheres always nice. On our last visit to collect they surprised us with a lovely freebie! My son was over the moon. Thank you so much!
Zayn . 2024-12-28
MORE AT Google
Ordered chicken parmigiana pasta. Didn’t like it at all! Chicken tasted old. Also the cook touches the vegetables that goes on the pizzas with bare hands! No gloves! Totally unhygienic.
Morcos Gobriel . 2024-12-27
MORE AT Google
Pizza is naff for a pizza shop. Pepperoni is mini like the one on small Chicago town pizzas, actually they are much nicer. Also drinks were only half full. The cook touches the salad with his fingers then touches everything around. Over priced garbage
Sarah C . 2024-12-27
MORE AT Google
Every time i come to pizza express i do not enjoy the experience ! I have experienced racism (I am brown) they saw me and my sister were waiting for a table for ten mintues but they never approached us, and our food always comes late eveb though we have ordered before other people in the resturant. This has happened many times!
Jabs jaaab . 2024-12-21
MORE AT Google
It was a bit cold in here. The cups they gave us looked dirty and felt greasy. The water jug was also dirty and we weren't given ice in the water or our drinks. The waitress was super friendly and bubbly though, and the food was superb as always.
Ollie Ward . 2024-12-20
MORE AT Google
We were a large group booking of 19 people, and I gotta say, every one of your team members were spot on! I called up in advanced, and they asked for a pre order of what everyone wanted. And although I messed up on one of the orders, they were extremely quick to rectify the issue and got that order sorted with no fuss. Everyone was really patient (I've worked in the food industry before, so I know how stressful it can get), and they handled everything with such courtesy. Will be bringing my team back again soon - will be our annual go to! Thanks, once again
MC Alister . 2024-12-17
MORE AT Google
Almuerzo mientras compras un lunes. El servicio y la comida eran buenos, pero el restaurante era genial similar al resto de Touchwood en este día. Pizza agradable y caliente como los canelones de mi esposa, pero servida en un plato fresco, así que antes de llegar a la mitad del camino estaba frío. En general no es la mejor experiencia gastronómica a la hora del almuerzo.
Simon . 2024-12-16
MORE AT TripAdvisor
Gran servicio de Neil y su equipo, visitamos con mi hijo de 9 años que insistió en que quería una hamburguesa. Mi marido y yo queríamos pizza. Neil dejó que mi hijo se comiera su hamburguesa mientras nos comíamos nuestras pizzas Romana favoritas. Masa encantadora y delgada y grandes coberturas, y una buena gama de bebidas. Demasiado lleno para el postre, pero lo habría hecho si hubiera podido. Qué bueno que me atienda gente amable y complaciente. Todos nos fuimos felices a casa : )
hindsy1 . 2024-12-13
MORE AT TripAdvisor
Ordered deliveroo fast service. Took over 90mins to come. 2 pasta dishes and a pizza. Everything was undercooked, the penne still was hard. Definitely not worth it. Tried to get a partial refund for the penne, deliveroo couldn't but mentioned leave a review.
Sanj Bhambra . 2024-12-09
MORE AT Google
really disapppointed, this is the 2nd time in a row delay over an hour, last time i had to cancelled it. and i was about to cancel it too this time after waited for over an hour. this is really not acceptable.
Fox . 2024-12-08
MORE AT Just Eat
Booked a table for 12 o’clock today. Arrived on time and around 4 tables were occupied and most of the restaurant was empty. A man whom I assume is the manager sat us right at the back stuffed into a window where it was freezing cold and staring at the window cramped up. I asked if we could move and he said sorry the whole restaurant is booked out, we booked too?! We said we would be leaving as we weee unhappy with the table and he shrugged his shoulders and said OK. The restaurant was basically empty! Off to Zizzi we go!
Laura C . 2024-12-07
MORE AT Google
Generally nice atmosphere with decent food for the price, staff & service are where it really shines. Neil in particular is the definition of professionalism and hospitality. Any establishment would be lucky to have him.
Jack Connor . 2024-12-06
MORE AT Google
The pizza wasn’t cooked properly it was cold and doughy
Annette . 2024-11-23
MORE AT Just Eat
Simply perfect! I was welcomed by Sam, who was very attentive and kind. And our orders were taken by the manager Stephany. She was totally helpful and managed to lighten the atmosphere. The food is extraordinarily delicious. And the atmosphere is very relaxed. I recommend it 100% and I will definitely be back soon.
Pedro Martoly . 2024-11-14
MORE AT Google
My daughter and I recently dined at pizza express Solihull branch. We ordered a vegetarian pizza along with a couple of sides and drinks. When I initially took a first bite I smelt a meaty smell from the pizza so I had to stop myself and take a second look at the slice to make sure that it was actually a vegetarian pizza we were given, there was no signs of any meat in the pizza so I continued….it wasn’t until my daughter mentioned that she could also smell and taste something she described as a Smokey meaty smell and an off taste that we carefully inspected the pizza. We were both appalled upon realising that it seemed like there had been cross contamination in the process of preparing our pizza as the smell from the entire pizza was very meaty. We notified a staff member and the manager, they both denied any cross contamination had occurred. Although the manger took off the pizza from our bill, he was being rather rude about the situation. my daughter and I left the place feeling sick to our stomachs as we are vegetarian and Muslim. I would advise any vegetarian or Muslims to never eat at a place like this.
Tahzeem Akhtat . 2024-11-02
MORE AT Google
My husband and my children visited on a Friday evening to mark the end of half term. We hadn't been in a while, but we are so pleased we visited! From start to finish the service was impeccable, even though it was clearly busy. I am so disappointed I didn't get my waitresses name to give her a special commendation, as she was ever so friendly, put the children at ease, and there was nothing too difficult for her. She had a permanent smile on her face and such a positive demeanour, she is an asset to the team. The food was delicious - we ordered the £50 two large pizzas with 2 sides and doppio dough balls, and I ordered a lasagne for myself, all of which were served fresh and piping hot. I honestly couldn't fault anything at this venue, everything from the service to the food to the table by the window was faultless, even on a Friday night. We will be back again!
Jeannette Rodgers . 2024-10-26
MORE AT Google
I'm writing this review to tell you about our lovely waitress Hannah Wish there were lots more Hannahs in this world
george kennedy . 2024-10-19
MORE AT Google
Great time excellent service really well run restaurant by manager Vickie, would visit again!
Justin & Emma Turner . 2024-10-19
MORE AT Google
Mary was absolutely fantastic! Her friendly demeanor and attentive service made our dining experience at Pizza Express truly enjoyable. She was always smiling, happy to answer our questions, and ensured that our needs were met promptly. The food was delicious, as always, but Mary's exceptional service elevated our meal to a whole new level. We'd definitely recommend her to anyone visiting Pizza Express.
Luke Tracey . 2024-10-19
MORE AT Google
End up with food poisoning being very ill that night early hours , husband said chicken was hard
Collette Blackford . 2024-10-07
MORE AT Google
Lovely food and exceptional service, special thank you to a specific staff member Ellen for going the extra mile this weekend.
Adam Blackburn . 2024-09-30
MORE AT Google
Fabuloso servicio de Rob y equipo! Muy recomendable La comida era genial, lugar de servicio en Sin duda volveremos Gracias chicos.
Rose1998 . 2024-09-28
MORE AT TripAdvisor
took much longer than delivery time stated. Food arrived cold, had to reheat it ourselves. won't be ordering with them again.
James . 2024-09-28
MORE AT Just Eat
Our first time eating at this chain and... Lords, what a complete mess. We arrived at 6pm for dinner, made our orders and waited... Our entrees came out after about 20 minutes... Not a great start. It's a busy Saturday night, but still. Got to about 1 hour before we finally flagged someone down to ask where our mains were... Eventually after flagging her down AGAIN, we are informed that the order got lost... Very sorry, 5 to 10 minutes. They finally do come out, sides are coming. Parmigiana is pretty sad looking... Not much cheese, not particularly crispy breading. Pizzas look Fine. Sides come as I am finishing my main 😒 crispy potatoes... I take a bite and it's not particularly crispy... Oh, and still mildly frozen. Great. Flag someone down, send them back. They get shunted through whatever machine again and returned with an apology from the manager. In total we were there for over 2 hours, pretty dismal service (obviously understaffed) food was average and the price was definitely much higher than it was worth. Doubt I'll be back.
Benjamin Neill . 2024-09-28
MORE AT Google
Pizza Express - Touchwood - Solihull. Después de la comida de compras. Era muy temprano por la noche y el restaurante era bastante tranquilo. Pedimos rápidamente pero nos dijeron que no había canelones, ¿no lo hacen en las instalaciones? Discutimos opciones con la camarera y ella estuvo de acuerdo en que podrían servir espaguetis boloñesa. Los entrantes llegaron rápidamente y estaban bien, pero las gambas de chile en £ 8. 25 eran caros ya que los langostinos eran típicos de los langostinos congelados descongelados. Luego vino el plato principal - pizza giuseppe descuidada sobre una base romana y la cobertura era muy 'delgada'. Llegaron los espaguetis boloñeses, pero eran macarrones con una cobertura de tomate y sin rastros de carne. Nos quejamos y nos dijeron que no hacían espaguetis. Aceptamos penne con salsa boloñesa pero cuando llegó todavía había muy poco rastro de carne. El gerente fue menos que servicial y cuando dijimos que la camarera había aceptado suministrar espaguetis dijo 'estos jóvenes no saben de lo que están hablando. ' Seguramente era su trabajo asegurarse de que lo supieran. De todos modos, se alejó cuando dijimos que el restaurante había bajado mucho desde el cambio de menú y nuestra última visita. Esta será la última vez que visitaremos un Pizza Express ya que la camarera dijo que todos los restaurantes son iguales.
David S . 2024-09-21
MORE AT TripAdvisor
Delivery driver was stationary for over 10 minutes
Chloe . 2024-09-06
MORE AT Just Eat
Visited for pizza with friends. Food was delicious and service was very quick. Thank you.
Katharine Davies . 2024-08-20
MORE AT Google
Qué servicio tan increíble de gerente realmente salió a su manera para cuidar de nosotros, salimos para un almuerzo de cumpleaños con los niños , 10 / 10 muchas gracias
Amo D . 2024-08-13
MORE AT TripAdvisor
The server was brilliant and the service was very quick as well. Loved the food as always and had a very pleasant experience
Tania Kaleem . 2024-08-06
MORE AT Google
Staff were very friendly and helpful. I can't overstate this enough. They are a testament to your team and should be used as an example of how to deal with and treat your customers. Food was also delicious. *chef's kiss*
Matt Powell . 2024-08-05
MORE AT Google
Great food and food service. Took quite a while to be seated, but when the manager (I assume) stepped in, the line cleared in 5min! It was excellent. Food was fantastic and the satff were very friendly. Good reminders to use the app to check in too, much appreciated.
Yasumy V . 2024-08-04
MORE AT Google
clean, staff polite , happy , food good drinks a little on the expensive side
rae mason . 2024-07-22
MORE AT Google
Why don't you cut the pizzas properly or at all? Please sharpen your pizza cutters or just get new ones. And please cut the children's pizzas, it takes seconds.
Chloe . 2024-07-05
MORE AT Google
We stopped off here for dinner on our way back home. Our server Vicky was so friendly from start to finish making sure we had everything we needed and were served quickly, she really could not do enough for us. Also, Vicky knew the allergy menu like the back of her hand which was so refreshing as this is often far from the case at other restaurants. The food was great, premises clean and service quick. Thanks!
Leah L . 2024-07-04
MORE AT TripAdvisor
Awful service. Waited 20 minutes without having my order taken. Told the manager, he did not seem to care. The restaurant was not busy. Plenty of staff standing around doing nothing
Zahoor Ismail . 2024-07-02
MORE AT Google
The order was so late. 1 1/2 hours from order to delivery. Completely unacceptable.
Helen . 2024-06-24
MORE AT Just Eat
Came for dinner early one evening, place was half busy. We were seated quickly and then left for a good while as our waiter greeted and served others who arrived after us. The pizzas were ok but we all agreed that this chain is living in the past now, the quality and style is easily surpassed these days by those with a decent pizza oven knocking out quality sourdough pizzas for fun.
ChrisP37 . 2024-06-21
MORE AT TripAdvisor
Best pizzas!!! Staff were really great, very welcoming and the food arrived quickly and was very tasty. Great service from Jack and the team!!! Thank you.
Jayne C . 2024-06-03
MORE AT TripAdvisor
Starters very nice. No complaints there. Mains however very disappointing. I had a tin tuna salad the potatoes were like bullets definitely not worth the price . my Granddaughters food was bland and tasteless . When we complain that the food was substandard the manager sent our waiter back to us saying there was nothing she could do as we didn’t complain when the waiter had asked us if we wanted more drinks ! Not very helpful and then wouldn’t speak to us about it . Definitely avoid Pizza express there are so many other places to eat in Solihull . Poor value definitely not worth the £100 we paid .
Stephanie M . 2024-05-30
MORE AT TripAdvisor
Visited Pizza Express today for my 7 year olds birthday & had a fantastic experience from start to finish. Our waitress Sophie gave 10\10 customer service & deserves recognition for that. She was super friendly, efficient & happy to help with our cake & any additional crayons requests from my children. All staff we encountered were equally friendly & helpful. The food was delicious & served within great time frames. Will definitely frequent this Pizza Express again & recommend it to friends! Thanks!
Holly Inwards . 2024-05-28
MORE AT Google
Food was cold, pizza burnt and box seal opened
Satnam . 2024-05-27
MORE AT Just Eat
pizza was cold. Arrived in a car with no insulated packaging
paul . 2024-05-17
MORE AT Just Eat
The personal touch on the sauce box was very nice.
Dan . 2024-05-15
MORE AT Just Eat
My order was never delivered yet stated delivered 30 mins ago. Blatant theft
Mick . 2024-05-10
MORE AT Just Eat
The place was empty and it still took them 40 mins to cook 1 pizza and a garlic bread. We only ordered as it was supposed to take 10 mins. When the food finally came they said there was nothing they could do to make up for the wait.
Kate Shaw . 2024-04-29
MORE AT Google
Thank God that we were able to redeem Tesco clubcard vouchers for our meal or we would have had to leave to eat elsewhere. The charge was £50.00 for a pizza leggere which was nice (but more like a snack portion) and my partner ordered a gluten-free pizza which we thought would be as large as the other pizzas we could see on other tables. We initially thought he’d been served the wrong pizza as it was very small and the protein toppings were very minimal. These pizzas with two drinks were £50.00 which is way overpriced. The order was akso incorrect as my partner ordered 0% alcohol beer and was brought an alcoholic one. We won’t be returning and will stick to Zizzi from now on as they offer gluten-free large pizzas with plenty of protein toppings!
Carolina . 2024-04-14
MORE AT Google
Very friendly staff, great location and food has never let me down!
umm Ayyub . 2024-04-13
MORE AT Google
Our first time to enjoy Pizza Express and the pizza dough and ingredients are of good quality. Please cut the pizza properly next time. Thanks
Angelica . 2024-04-13
MORE AT Just Eat
The most stingy pizza I’ve ever seen. I ordered a combo two meat pizza. I actually thought the waitress brought a veggie pizza by mistake. I found three pieces of chicken and the beef was nonexistent. Nearly £50 for two miserly pizzas and two drinks. Never again
Joe Blogs . 2024-04-13
MORE AT Google
The pizza came slightly burnt and the delivery driver was very rude.
PATRICIJA . 2024-04-08
MORE AT Just Eat
Only went in the for hot drinks and desserts, greeted by management, staff members were lovely especially my server called Andrea, I think? We had an nut allergy and that was not an issue. But, just wanted to mention what a great ending to the evening we had at this place 😁
Nicole Richards . 2024-03-28
MORE AT Google
The portions were ridiculously small. The pizza was OK but the hallomi bites and roulade was childlike portions.
Shavinder . 2024-03-12
MORE AT Just Eat
Food was ok, but a twenty minute delay at lunchtime is a lot. I’m sure it wasn’t the drivers fault.
Wendy . 2024-02-29
MORE AT Just Eat
A really enjoyable experience. Staff were lovely, food was quick and a really good portion size. Only waited for the bill & chased an errant dough balls. If I'd have known I could pay via the app, it wouldn't have been an issue. Definitely recommend.
Blake Chadwick . 2024-02-25
MORE AT Google
Unfortunately the pizza was completely cold and the rest Luke warm. I had to put it in the oven to heat it up which is a shame as it did taste good
Patricia . 2024-02-23
MORE AT Just Eat
Had a wonderful time on Monday afternoon Myself & my friends really enjoyed the lovely food & hospitality given by the manager Vickie who made us all feel so welcomed despite the restaurant being busy. Please can you offer our thanks to vickie & her hard working staff for our great time there.
Margaret Cooley . 2024-02-14
MORE AT Google
Excellent customer service. Friendly and professional staff. Bit noisy with very loud young girls on next table. Otherwise, perfect. Food was lovely and piping hot. Decent value for money although the drinks were somewhat expensive.
Grant Wood . 2024-02-11
MORE AT Google
Came with a friend for an early dinner, was asked if I had any allergies, I am coeliac and was given a gluten free menu which was great! After looking over the menu I didn't see as many vegans options as I saw online so asked for a vegan menu as well and was told what on the menu could be made gluten free. I even asked for a recommendation and was told which out of the two options were more popular. The food arrived quickly and was fantastic! The staff were attentive and brought boxes over for left over food and helped us with our student discount as well
M Honeyman . 2024-02-09
MORE AT Google
Food was cold. Some of the dough balls were hard. Pizza was squashed
Chloe . 2024-02-02
MORE AT Just Eat
I came into pizza express for a nice meal and good service as usual but I was wrong. The food was amazing & enjoyable but the service and wait was appalling. Our dough balls starter took over 20 minutes to arrive when usually it takes half the time and our main meal took around 40 minutes to an hour. This was ridiculous and frustrating as the restaurant was fairly empty. Do better next time. I had higher expectations.
connor franks . 2024-01-20
MORE AT Google
Went on Thursday lunch time, we were dining 2 adults and 1 baby. The restaurant had not long opened. We were the only table in there, the service was brilliant, as a general manager myself in the hospitality industry it was nice to see the staff who was on not just standing around they were deep cleaning. We felt very welcomed the minute we sat down. Nothing seemed too much for the two ladies who were working FOH and the 1 chef BOH. We are regulars to pizza express as my mom is gluten free and they have options available for her, although she would like to see the spaghetti bolognese gluten free back on adults menu, as that was her go to dish.
Kellie Birch . 2024-01-12
MORE AT Google
For something that usually comes warm, it was disappointing that it was cold.
Patricija . 2024-01-07
MORE AT Just Eat
I just wrote a review and it hasn't been published. Wonder why?
Bernadette Abbott . 2023-12-31
MORE AT Google
Great staff, quality food In a lovely environment.
Kardomah Man . 2023-12-30
MORE AT Google
Said food was out for delivery, then delivery time kept changing. Food was cold on arrival
Robert . 2023-12-30
MORE AT Just Eat
Large group of us went for our works meal. The food was great. Service was outstanding. Mary our waitress was absolutely brilliant, so attentive and friendly. It can be hard serving a large group but this didn’t phase her. She was brilliant. Thanks Mary!
Katie Lambe . 2023-12-29
MORE AT Google
We’ve being enjoying food at pizza express Solihull for a good few years now and it’s our go to place for pizza. The food is always exceptional as is the service but today was one step even above that. Vickie is the most welcoming manager and after asking how our Xmas had been I mentioned it was our 33rd wedding anniversary. We ordered food which again was delicious and once finished asked for the bill. We were shocked when the young server came with this lovely surprise. Pizza express had also very kindly given us the meal on the house. This was such an unexpected kind gesture and in all the excitement we forgot to tip the server! Something which I will correct Thank you so much Vickie and her team
TIM KINDRED . 2023-12-29
MORE AT Google
Nothing express about this place... pizza is small and barely any cheese on it. Service is very slow
Chelsea Middlebrook . 2023-12-27
MORE AT Google
Pizza was ordered at 7.15 and by 8.30 it still hadn’t arrived. I called Pizza Express and they said it was ready to go at 8.15. My pizza arrived at 9.15. 2 hours waiting time. No apology.
Claire . 2023-12-21
MORE AT Just Eat
Driver said the restaurant was late preparing the food. Arrived 50 minutes later than ordered.
emma . 2023-12-14
MORE AT Just Eat
Food was not upto Pizza Express standard. Presentation not good and Not fully baked
Cristina Bidmead . 2023-12-14
MORE AT Google
Visited for lunch on a Saturday and can’t complain. Staff told me about the club and I joined, got free dough balls and a discount. Could also pay on the app which I found handy as well. Very nice food, the portions are slightly smaller than you’d expect for the money though.
Kate Lewis . 2023-12-11
MORE AT Google
Absolutely wonderful adult pizza making party at Pizza Express last night. Hannah our host was a delightful young lady, who couldn’t do enough for us and as for Alex the chef, well he is a superstar too. Fabulous duo and I thoroughly recommend this restaurant as the pizzas are delicious. Ps. The Manageress who’s name I think is Vickie was a fantastic person to deal with too
Claire Slattery . 2023-12-09
MORE AT Google
Delivery was almost 90 minutes late (due 13:05-13.30 arrived at 14:50) when the food arrived it was cold and unpleasant
Emma . 2023-12-01
MORE AT Just Eat
Cold food, long waiting between ordering and food arriving. Over cooked pasta, cold garlic mushrooms and a freezing restaurant. Not a good evening. Waitress and manager apologetic and got a discount, but still let's the chain down as we weren't the only table having issues. Short staffed shouldn't be customers problem. Same dish in photos, but one was over cooked and with less sauce. 👎
Damon Cushing . 2023-11-29
MORE AT Google
Came in for a meal For 2 . Mary was excellent told us about the app amazing discount the Manager was Also great . compliments to the 2 chefs working today food was spot on
Lousie Homes . 2023-11-23
MORE AT Google
Food was warm and packaged well. Chips were burnt black. Tasteless and inedible
Jacqueline . 2023-11-23
MORE AT Just Eat
Food was bland and tasteless, Calzone was wet and lacked flavour, defrosted spinach boiled aubergine made the bulk of the watery content inside, halloumi was greasy and it was hard to establish it was actually halloumi, portions overall were small. The only plus was the garlic bread olives and dips. Service was slow and lacked any desire or interest, we were only asked if we enjoyed the food after asking for the bill, after replying no we were met with the response of never mind. £60 for this is just terrible Pizza Express standards have slipped massively and the kids they have working there don’t care….. very disappointing and we will not be choosing to eat there in the future…………………………………… UPDATE I decided to take up the offer to reach out to Vickie the manager, weeks later after two emails sent I have not had a reply. This has only gone to reinforce my opinions of what a sham this place is!!! It would have been better if they had said nothing rather than an empty response to be seen to be addressing what is a pretty poor rating. AVOID THIS BRANCH OF PIZZA EXPRESS TO AVOID DISAPPOINTMENT
Mark Dugmore . 2023-11-20
MORE AT Google
Hi guys.. The food was delicious... But I would have loved to see regular chips and wedges, spicy wedges etc. on the sides menu... Was disappointed about that.. My children introduced me to dough balls which I was quite new to.. And sorry to say I didn't enjoy it as much as my kids...
Diana . 2023-11-11
MORE AT Just Eat
Waited nearly 2 hours for food to be delivered
Lou . 2023-11-10
MORE AT Just Eat
Food was cold and soggy by the time it arrived
Andrea . 2023-10-22
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in West Midlands
1479 Opinions
Enjoyed my visit but a delightful lunch was let down by badly made tea. A pot of hot water and a teabag in a separate glass isnt the way to make tea. The teabag needs to be in a pot of boiling water. The water wasnt boiling. I could hold the pit in my hands. I did raise it and the manager agreed with me that she knows how to make tea. So why doesnt she tell the people out back making tea 'the American way'. Please sort it out
2029 Opinions
We love Carluccios in Solihull ! Lovely atmosphere, good food, drink & excellent service from Raluca , Dan , Kinga , Ethan & Emmanuel ! & also thanks to the excellent chefs !
730 Opinions
Bread Collection is the go-to place for coffee and bakery in Knowle. Delicious food and a selection of breads and cakes that are difficult to pass without spontaneous purchase!