Pizza Express in Solihull

My daughter and I recently dined at pizza express Solihull branch. We ordered a vegetarian pizza along with a couple of sides and drinks. When I initially took a first bite I smelt a meaty smell from the pizza so I had to stop myself and take a second look at the slice to make sure that it was actually a vegetarian pizza we were given, there was no signs of any meat in the pizza so I continued….it wasn’t until my daughter mentioned that she could also smell and taste something she described as a Smokey meaty smell and an off taste that we carefully inspected the pizza. We were both appalled upon realising that it seemed like there had been cross contamination in the process of preparing our pizza as the smell from the entire pizza was very meaty. We notified a staff member and the manager, they both denied any cross contamination had occurred. Although the manger took off the pizza from our bill, he was being rather rude about the situation. my daughter and I left the place feeling sick to our stomachs as we are vegetarian and Muslim. I would advise any vegetarian or Muslims to never eat at a place like this.

My husband and my children visited on a Friday evening to mark the end of half term. We hadn't been in a while, but we are so pleased we visited! From start to finish the service was impeccable, even though it was clearly busy. I am so disappointed I didn't get my waitresses name to give her a special commendation, as she was ever so friendly, put the children at ease, and there was nothing too difficult for her. She had a permanent smile on her face and such a positive demeanour, she is an asset to the team. The food was delicious - we ordered the £50 two large pizzas with 2 sides and doppio dough balls, and I ordered a lasagne for myself, all of which were served fresh and piping hot. I honestly couldn't fault anything at this venue, everything from the service to the food to the table by the window was faultless, even on a Friday night. We will be back again!

I'm writing this review to tell you about our lovely waitress Hannah Wish there were lots more Hannahs in this world

Mary was absolutely fantastic! Her friendly demeanor and attentive service made our dining experience at Pizza Express truly enjoyable. She was always smiling, happy to answer our questions, and ensured that our needs were met promptly. The food was delicious, as always, but Mary's exceptional service elevated our meal to a whole new level. We'd definitely recommend her to anyone visiting Pizza Express.

Great time excellent service really well run restaurant by manager Vickie, would visit again!

End up with food poisoning being very ill that night early hours , husband said chicken was hard

Lovely food and exceptional service, special thank you to a specific staff member Ellen for going the extra mile this weekend.

Fabulous service from Rob and team! Highly recommend Food was great, service spot on We will definitely be back Thanks guys

took much longer than delivery time stated. Food arrived cold, had to reheat it ourselves. won't be ordering with them again.

Our first time eating at this chain and... Lords, what a complete mess. We arrived at 6pm for dinner, made our orders and waited... Our entrees came out after about 20 minutes... Not a great start. It's a busy Saturday night, but still. Got to about 1 hour before we finally flagged someone down to ask where our mains were... Eventually after flagging her down AGAIN, we are informed that the order got lost... Very sorry, 5 to 10 minutes. They finally do come out, sides are coming. Parmigiana is pretty sad looking... Not much cheese, not particularly crispy breading. Pizzas look Fine. Sides come as I am finishing my main 😒 crispy potatoes... I take a bite and it's not particularly crispy... Oh, and still mildly frozen. Great. Flag someone down, send them back. They get shunted through whatever machine again and returned with an apology from the manager. In total we were there for over 2 hours, pretty dismal service (obviously understaffed) food was average and the price was definitely much higher than it was worth. Doubt I'll be back.

Pizza Express - Touchwood - Solihull. After-shopping meal. It was very early evening and the restaurant was quite quiet. We ordered promptly but were told there was no cannelloni, don't they make it on the premises? We discussed options with the waitress and she agreed they could serve spaghetti bolognese. Starters arrived promptly and were OK but the chilli prawns at £8.25 were expensive as the prawns were typical of frozen prawns thawed out. Then came the main course - sloppy giuseppe pizza on a romana base and the topping was very 'thin'. The spaghetti bolognese arrive but was macaroni with a tomato topping and no sign of any meat. We complained and were told they didn't do spaghetti. We accepted penne with bolognese sauce but when that arrived there was still very little trace of meat. The manager was less than helpful and when we said that the waitress had agreed to supply spaghetti he said 'these young ones don't know what they are talking about.' Surely it was his job to make sure they do know. Anyway, he walked away when we said that the restaurant had gone down a great deal since the change of menu and our last visit. This will be the last time we will visit a Pizza Express as the waitress said all the restaurants are the same.

Delivery driver was stationary for over 10 minutes

Visited for pizza with friends. Food was delicious and service was very quick. Thank you.

What a manager amazing service really went out her way to look after us ,we went out for a birthday lunch with the kids ,10/10 thank you so much

The server was brilliant and the service was very quick as well. Loved the food as always and had a very pleasant experience

Staff were very friendly and helpful. I can't overstate this enough. They are a testament to your team and should be used as an example of how to deal with and treat your customers. Food was also delicious. *chef's kiss*

Great food and food service. Took quite a while to be seated, but when the manager (I assume) stepped in, the line cleared in 5min! It was excellent. Food was fantastic and the satff were very friendly. Good reminders to use the app to check in too, much appreciated.

clean, staff polite , happy , food good drinks a little on the expensive side

Why don't you cut the pizzas properly or at all? Please sharpen your pizza cutters or just get new ones. And please cut the children's pizzas, it takes seconds.

We stopped off here for dinner on our way back home. Our server Vicky was so friendly from start to finish making sure we had everything we needed and were served quickly, she really could not do enough for us. Also, Vicky knew the allergy menu like the back of her hand which was so refreshing as this is often far from the case at other restaurants. The food was great, premises clean and service quick. Thanks!

Awful service. Waited 20 minutes without having my order taken. Told the manager, he did not seem to care. The restaurant was not busy. Plenty of staff standing around doing nothing

The order was so late. 1 1/2 hours from order to delivery. Completely unacceptable.

Came for dinner early one evening, place was half busy. We were seated quickly and then left for a good while as our waiter greeted and served others who arrived after us. The pizzas were ok but we all agreed that this chain is living in the past now, the quality and style is easily surpassed these days by those with a decent pizza oven knocking out quality sourdough pizzas for fun.

Best pizzas!!! Staff were really great, very welcoming and the food arrived quickly and was very tasty. Great service from Jack and the team!!! Thank you.

Starters very nice. No complaints there. Mains however very disappointing. I had a tin tuna salad the potatoes were like bullets definitely not worth the price . my Granddaughters food was bland and tasteless . When we complain that the food was substandard the manager sent our waiter back to us saying there was nothing she could do as we didn’t complain when the waiter had asked us if we wanted more drinks ! Not very helpful and then wouldn’t speak to us about it . Definitely avoid Pizza express there are so many other places to eat in Solihull . Poor value definitely not worth the £100 we paid .

Visited Pizza Express today for my 7 year olds birthday & had a fantastic experience from start to finish. Our waitress Sophie gave 10\10 customer service & deserves recognition for that. She was super friendly, efficient & happy to help with our cake & any additional crayons requests from my children. All staff we encountered were equally friendly & helpful. The food was delicious & served within great time frames. Will definitely frequent this Pizza Express again & recommend it to friends! Thanks!

Food was cold, pizza burnt and box seal opened

pizza was cold. Arrived in a car with no insulated packaging

The personal touch on the sauce box was very nice.

My order was never delivered yet stated delivered 30 mins ago. Blatant theft

The place was empty and it still took them 40 mins to cook 1 pizza and a garlic bread. We only ordered as it was supposed to take 10 mins. When the food finally came they said there was nothing they could do to make up for the wait.

Thank God that we were able to redeem Tesco clubcard vouchers for our meal or we would have had to leave to eat elsewhere. The charge was £50.00 for a pizza leggere which was nice (but more like a snack portion) and my partner ordered a gluten-free pizza which we thought would be as large as the other pizzas we could see on other tables. We initially thought he’d been served the wrong pizza as it was very small and the protein toppings were very minimal. These pizzas with two drinks were £50.00 which is way overpriced. The order was akso incorrect as my partner ordered 0% alcohol beer and was brought an alcoholic one. We won’t be returning and will stick to Zizzi from now on as they offer gluten-free large pizzas with plenty of protein toppings!

Very friendly staff, great location and food has never let me down!

The most stingy pizza I’ve ever seen. I ordered a combo two meat pizza. I actually thought the waitress brought a veggie pizza by mistake. I found three pieces of chicken and the beef was nonexistent. Nearly £50 for two miserly pizzas and two drinks. Never again

Our first time to enjoy Pizza Express and the pizza dough and ingredients are of good quality. Please cut the pizza properly next time. Thanks

The pizza came slightly burnt and the delivery driver was very rude.

Only went in the for hot drinks and desserts, greeted by management, staff members were lovely especially my server called Andrea, I think? We had an nut allergy and that was not an issue. But, just wanted to mention what a great ending to the evening we had at this place 😁

The portions were ridiculously small. The pizza was OK but the hallomi bites and roulade was childlike portions.

Food was ok, but a twenty minute delay at lunchtime is a lot. I’m sure it wasn’t the drivers fault.

A really enjoyable experience. Staff were lovely, food was quick and a really good portion size. Only waited for the bill & chased an errant dough balls. If I'd have known I could pay via the app, it wouldn't have been an issue. Definitely recommend.

Unfortunately the pizza was completely cold and the rest Luke warm. I had to put it in the oven to heat it up which is a shame as it did taste good

Had a wonderful time on Monday afternoon Myself & my friends really enjoyed the lovely food & hospitality given by the manager Vickie who made us all feel so welcomed despite the restaurant being busy. Please can you offer our thanks to vickie & her hard working staff for our great time there.

Excellent customer service. Friendly and professional staff. Bit noisy with very loud young girls on next table. Otherwise, perfect. Food was lovely and piping hot. Decent value for money although the drinks were somewhat expensive.

Came with a friend for an early dinner, was asked if I had any allergies, I am coeliac and was given a gluten free menu which was great! After looking over the menu I didn't see as many vegans options as I saw online so asked for a vegan menu as well and was told what on the menu could be made gluten free. I even asked for a recommendation and was told which out of the two options were more popular. The food arrived quickly and was fantastic! The staff were attentive and brought boxes over for left over food and helped us with our student discount as well

Food was cold. Some of the dough balls were hard. Pizza was squashed

I came into pizza express for a nice meal and good service as usual but I was wrong. The food was amazing & enjoyable but the service and wait was appalling. Our dough balls starter took over 20 minutes to arrive when usually it takes half the time and our main meal took around 40 minutes to an hour. This was ridiculous and frustrating as the restaurant was fairly empty. Do better next time. I had higher expectations.

Went on Thursday lunch time, we were dining 2 adults and 1 baby. The restaurant had not long opened. We were the only table in there, the service was brilliant, as a general manager myself in the hospitality industry it was nice to see the staff who was on not just standing around they were deep cleaning. We felt very welcomed the minute we sat down. Nothing seemed too much for the two ladies who were working FOH and the 1 chef BOH. We are regulars to pizza express as my mom is gluten free and they have options available for her, although she would like to see the spaghetti bolognese gluten free back on adults menu, as that was her go to dish.

For something that usually comes warm, it was disappointing that it was cold.

I just wrote a review and it hasn't been published. Wonder why?

Great staff, quality food In a lovely environment.

Said food was out for delivery, then delivery time kept changing. Food was cold on arrival

We’ve being enjoying food at pizza express Solihull for a good few years now and it’s our go to place for pizza. The food is always exceptional as is the service but today was one step even above that. Vickie is the most welcoming manager and after asking how our Xmas had been I mentioned it was our 33rd wedding anniversary. We ordered food which again was delicious and once finished asked for the bill. We were shocked when the young server came with this lovely surprise. Pizza express had also very kindly given us the meal on the house. This was such an unexpected kind gesture and in all the excitement we forgot to tip the server! Something which I will correct Thank you so much Vickie and her team

Large group of us went for our works meal. The food was great. Service was outstanding. Mary our waitress was absolutely brilliant, so attentive and friendly. It can be hard serving a large group but this didn’t phase her. She was brilliant. Thanks Mary!

Nothing express about this place... pizza is small and barely any cheese on it. Service is very slow

Pizza was ordered at 7.15 and by 8.30 it still hadn’t arrived. I called Pizza Express and they said it was ready to go at 8.15. My pizza arrived at 9.15. 2 hours waiting time. No apology.

Food was not upto Pizza Express standard. Presentation not good and Not fully baked

Driver said the restaurant was late preparing the food. Arrived 50 minutes later than ordered.

Visited for lunch on a Saturday and can’t complain. Staff told me about the club and I joined, got free dough balls and a discount. Could also pay on the app which I found handy as well. Very nice food, the portions are slightly smaller than you’d expect for the money though.

Absolutely wonderful adult pizza making party at Pizza Express last night. Hannah our host was a delightful young lady, who couldn’t do enough for us and as for Alex the chef, well he is a superstar too. Fabulous duo and I thoroughly recommend this restaurant as the pizzas are delicious. Ps. The Manageress who’s name I think is Vickie was a fantastic person to deal with too

Delivery was almost 90 minutes late (due 13:05-13.30 arrived at 14:50) when the food arrived it was cold and unpleasant

Cold food, long waiting between ordering and food arriving. Over cooked pasta, cold garlic mushrooms and a freezing restaurant. Not a good evening. Waitress and manager apologetic and got a discount, but still let's the chain down as we weren't the only table having issues. Short staffed shouldn't be customers problem. Same dish in photos, but one was over cooked and with less sauce. 👎

Food was warm and packaged well. Chips were burnt black. Tasteless and inedible

Came in for a meal For 2 . Mary was excellent told us about the app amazing discount the Manager was Also great . compliments to the 2 chefs working today food was spot on

Food was bland and tasteless, Calzone was wet and lacked flavour, defrosted spinach boiled aubergine made the bulk of the watery content inside, halloumi was greasy and it was hard to establish it was actually halloumi, portions overall were small. The only plus was the garlic bread olives and dips. Service was slow and lacked any desire or interest, we were only asked if we enjoyed the food after asking for the bill, after replying no we were met with the response of never mind. £60 for this is just terrible Pizza Express standards have slipped massively and the kids they have working there don’t care….. very disappointing and we will not be choosing to eat there in the future…………………………………… UPDATE I decided to take up the offer to reach out to Vickie the manager, weeks later after two emails sent I have not had a reply. This has only gone to reinforce my opinions of what a sham this place is!!! It would have been better if they had said nothing rather than an empty response to be seen to be addressing what is a pretty poor rating. AVOID THIS BRANCH OF PIZZA EXPRESS TO AVOID DISAPPOINTMENT

Hi guys.. The food was delicious... But I would have loved to see regular chips and wedges, spicy wedges etc. on the sides menu... Was disappointed about that.. My children introduced me to dough balls which I was quite new to.. And sorry to say I didn't enjoy it as much as my kids...

Waited nearly 2 hours for food to be delivered

Food was cold and soggy by the time it arrived

Could do with being a little warmer.

We had a large selection of starters and they were all very greasy and tasteless.

I was in lakeside for a quick shopping spree and being a pizza express fan I thought I would treat myself to a lunch. After being seated it took nearly 20 minutes of asking someone to take my order numerous times to finally ordering. I ordered a chicken Caesar salad and at the end of picking out all the brown lettuce leaves, 30% of the lettuce leaves in the end were all brown, two pieces of anchovies, no croutons which I was told would cost me extra, I asked for more dressing because the little cup it came in was only a third filled. I put half the lettuce leaves on the napkin to show the waiting staff but my feedback was brushed off. I waited for 15 minutes to pay bill and decided to walk with my bill to the front to pay however, staff walked past me to seat other diners and ignored me. Worst food and customer service. Shame because I’ve always loved pizza express but my experience in lakeside has always been awful.

Terrible service. Dirty glasses. Dishes not removed from the table we had to move our own onto another table. Main course lasagne served cold in the middle. Massive food poisoning risk. Manager wouldn’t even take it off the bill. Just knocked some money off. He couldn’t really have cared less. Dreadful.

Shocking. Ordered for 8.15 arrived 8.50. Appalling service and food clay cold. Dreadful

We were in the area and decided to get something to eat from here. The place was quiet and we were shown to a table straight away. We ordered drinks which I had the large peroni which was good. For the main I had the duo ramano which I had the 'duo romana' which I chose 'padana' for one half and the other half 'sloppy giuseppe'. This was good, we didn't have to wait overly long for the food to arrive. Overall the place seemed clean, the person who was serving us was really friendly and helpful. The food was good.

I have tried to call but no one answers, and no where to leave a message to say that items were missing from my delivery. I would like a refund for the missing items asap

Pizza stone cold and so thin it was like paper and burnt all around the edges and the centre was burnt through !! Rubbish very disappointed

I can try now had an excellent meal in PizzaExpress Solihull fully recommended excellent staff abs. AP said the manager and Hannah fully recommend you. Try it this week Paul

The food was really nice apart from one of the pizzas were quite greasy but the taste was full of flavour. There was a member of staff Asian guy he seemed to be completely lost just walking around, he did wonder over to our table but seemed scared stiff when we asked if we could order some more drinks. He said he would go and ask someone else to take our order for second drinks which I found odd as he was hovering by our table and didn't seem to clear our starters or anything to be honest I was unsure of his purpose there I think he was to. He wondered off to talk to the chef. We flagged a lady down to get some more drinks in the end. The same guy then when we asked for the bill and two boxes to takeaway he then seemed to ask a girl to go and get them to which she just looked at him and advised him where they were as if to say he should get them himself. Was very quiet but apart from the chef who was on point, I'd say the chef could've ran the show on his own he provided more customer service than anyone else by asking if we enjoyed and observing when we needed things which surely shouldn't just be upto him. More training needs to be given to the wondering guys.

Visited pizza exspress asked to sit outside the restaurant ... waited ages to be served but bo one came to even ask us if we wanted a drink so we left

Pizza arrived 2 hours late! My kids were hungry and it was stone cold! Called for an update and no one had a clue what was going on!!! I won’t order from here again.

Very quick service and friendly Pizza is good

Good management, siren place to eat pizza and relax

Special offers make a reasonably priced meal. Decent pizzas, generally prompt service (can be slow when busy). Cheerful and willing staff. Reflective of the brand standards.

absolutely amazing!! we walked in (6 of us) no booking and were seated straightaway. brilliant service. on request they even allowed our 2 children to roll a couple of pizza's!! absolutely brilliant....thank you guys!!!

Avoid. We visited on a quiet Thursday evening. We were sat down quickly and given a menu, that was about as good as it got. We waited about 10 minutes for someone to take our order but we didnt event get eye contact from any of the 3 staff waltzing past us. Another 10 mins had gone by before a staff member said they'll be with us, my two kids were getting a bit agitated by now as was I. Two more groups of people came in while were waiting and when they got served with a smile before us I decided that was it. Off we went to Pizza Hut, who by the way were excellent service wise. Dont waste your time here. There are plenty of other food options around, and if you want pizza, go next door. No dont they'll be a generic 'sorry for your experience' reply, but maybe spend that time training your staff!

Visited Saturday afternoon. Windows wide open causing breeze, music too loud, one of the starters was missed off, No choice of fries Not great

Had a lovely evening on Friday. Very friendly and nothing was to much trouble

I was always apprehensive to order from here as I think I’m relatively far and I worried this would effect the food quality… however even on a busy Friday night the food still arrived warm, packed neatly & stored extremely well (no spillages/leaks or anything). Clearly they are very organised and know what they’re doing to get the food out at a great quality. Very pleased and will be ordering again next weekend :) cheers 👍

Abs was our waiter very good and quick with our order

We enjoyed the pizza with Cuban on it was amazing and delicious

I ordered a starter and main dish to arrive at 5.20pm. The 'meal' such as it was arrived at 8.00pm. The tracker gave misinformation about the status. The 'meal" eventually arrived. Soggy bread and scorched lasagne. No apology, no shame. Never again.

The food is really good but waited over an hour for pizza when it was very empty in the restaurant. The servers did not come over to ask if we wanted any more drinks in this time either

We visited a week ago with my husband and toddler. Special shout out to Hannah who was our waitress and was so lovely and attentive. Much better experience than the bullring branch, and food was of a completely different standard (bullring was pretty poor all around)

Brilliant service and amazing food! Pleasant atmosphere with a lovely vibe and a very much family restaurant I highly recommend to any Solihull residents

I came into the store in the evening of Monday we saw one person serving only and were waiting for our food but the waiter was welcoming and kept us informed of the wait which was not an issue to us as the place seemed short staffed. We were extremely happy that the manager brought over a dessert with a candle on it for our daughter which made my day. He took our drinks order straight away which was great as it was a hot day. The only issue i had was the air conditioning considering the weather was hot but overall great experience.

We really enjoyed our lunch here. The waitress was lovely & really helpful

Came in the evening quick bite or food was fast and nice thanks to to chefs

While visiting family Monday last week, I popped in to get a quick bite to eat. The staff were amazing, happy, and chirpy, especially our waitress, vickie. The found was lovely and hot, and when asked what's best for pudding, vickie recommended the brownie.... oh boy, was she right.. Will definitely visit again when visiting family.

We went for lunch with family the food quality was extremely poor. Calamari was burnt margarita pizza was burnt from sides as well. And to top it the service was pathetic the staff was hiding in the corner and not looking after the guests. I literally had to get up and order a couple of times. We went there after long time but only to get disappointed. I am definitely not visiting this place again.

Visited last Saturday before taking my daughter to see Little Mermaid at the cinema, she wanted a pizza so I took her to Pizza express, we were greated at the door by the Manager who sat us at a table, she ask us what our plans were and when I said we were going to cinema she told us that she was going to take her little boy to see that too. A lovely waitress came over and we ordered from the menu my daughter had dough balls, margherita and chocolate brownie from the kids menu. I had Calamari and BBQ burnt ends pizza. Our starters came out in quick time and the manager came over to see if everything was ok. The calamari was cooked just right not over cooked as I've experience in a few other restaurant chains. A short while later around 10mins our mains where brought over, the pizza for my daughter was the right size for her and my pizza was presented lovely. The food was hot and everything you expect from Pizza Express. As someone who works in the hospitality sector is was refreshing to see a Manager take time in making all her customers feel welcomed and valued and taken time to speak to them too. Prior to my visit I had read a few negative reviews but I can honestly say this visit was a wonderful experience and my daughter loved it too. I like to thank the Manager and her team for our visit and I will in the future using the restaurant when I am visiting the shopping centre.

Vicky our server was amazing and really helpful making our meal the best it could’ve been !