Pizza Express - Edinburgh, Northbridge in Edinburgh, City of

Worst ever experience in pizza express. Poor service and disappointing food. I have visited pizza express frequently since it's introduction to uk but will avoid this branch in future

Great service and food was perfect for the family. But the service after, when I left my bag and purse there, was above and beyond. Joe, the manager, went out of his way to make sure I got the bag back safely.

We were weary travellers needing quick, predictable and tasty food. This was exactly what we got. Plus our waitress was amazing. So efficient, so friendly and made us feel special. We love PE’s thin crust pizza with toppings to choose to make it just how you like. The vegetarian, real cheese, plus pepperoni and chilli - amazing. Plus rocket on the side. Quick and everything we wanted.

Great pizza as always and super service - very friendly, approachable and service-orientated staff. Chains can sometimes be hit and miss in this regard but I would definitely recommend this branch for the service, and will return next time I’m in town and in the mood for Pizza Express.

We were disappointed overall. The food is overpriced and I have had a nicer microwave lasagne from a supermarket before. I felt it was taken for granted it’s so well located off the Royal Mile. The service was lacking even though it was extremely quiet. We weren’t offered side orders, extra drinks and we weren’t asked if we were enjoying our meal. It was difficult to make the staff understand I wanted lime with my Peroni I was brought a full glass of lime juice, which attached a lot of flies. Lastly we couldn’t pay cash as there was no change to give us.

We brought a group of 27 guides and 10 adults to the restaurant on a Saturday evening. We couldn’t fault the service, the staff were helpful and amazing with the girls and the food was delicious as always. Thank you so much for having us

Surprisingly poor. Firstly they seemed short staffed so service was hopeless. Starter of dough balls was £7.95 and there were five very small dough balls in a wee cup. Leggera pizzas were soggy and undercooked. The biggest shambles were the desserts. The mini desserts which include a tea or coffee couldn’t be served as there was no hot water to make drinks. They refused to deduct the hot drink from the price even although they couldn’t serve any. Hopeless shambles. Staff didn’t seem bothered by either poor food or service. They clearly think their city centre location lets them away with mediocre!!

I had the worst experience in a pizza place ever dining in at your pizza express at 23 North Bridge Edinburgh. The (chef) 😱 Daniel burnt our pizza we wondered why it was taking so long and when it arrived it was black and he’d obviously removed the burnt toppings and replaced them with semi cooked ones. The pizza was burnt and black around the edges and the waiter who sounded like American or Canadian plonked it on our table and said “Crispy”. What a disgrace we paid for our two Peroni beers left the change and got out of there. Disgusting service Daniel or the waiter should have just said sorry it’s burnt and apologised and we would have understood why we waited so long instead of trying to con us into accepting a cremated pizza. We’ve never been in Pizza Express before but you’ve certainly left an impression that won’t be forgotten. As tourists from Australia you might think it doesn’t matter as we’ll go away but bad news travels fast. 👎

Amazing service from a lovely waitress called Shaun! The food took a good while to come and wasn't quite up to usual standards but was handled very well by shuan who was apologetic yet still boisterous. Overall a great place to eat out.

Pedimos un plato de pasta y unos canelones y la verdad estaba muy bueno. El camarero que nos atendió era español (Diego) y fue muy amable. En vez de postre y/o café, nos gustó la opción de tomar un café con un postre pequeño, tipo degustación. Te permite tomar un par de cucharadas de algo dulce. Muy buena idea.

Zuerst wirkten die Bedienungen sehr bemüht. Als der Teller der Pizza abserviert wurde, bestellte ich gleich ein Dessert. Aber das kam nie … Dann wurde mir einfach die Rechnung gebracht. Die Pizza ist aber wirklich ein Hit !

Very disappointed. Waited ages for our pizza and when it finally arrived it was barely warm. People around us who came in after us were served and had their food before us. With unapologetic and illgrace the manager gave us 5% discount. Won’t be back.spoilt a pleasant day

Both the waiter and manager displayed excellent customer service, making the whole experience most enjoyable. Grateful thanks in helping us use our Tesco vouchers.

The waiter and manager were very good (Connor / Marek) A very high level of customer was apparent. Five stars for Pizza Express, The Bridges, Edinburgh.

Arrived mid week at 16:45 and place had two tables in. Stood in door a waited a good 5 minutes and were ignored by staff, finally waited dragged himself over asked if we had a booking (we didnt) and he said they couldn't seat us as they were short staffed. Pointed out there was no one in the restaurant, he said they might get busy later?!! It wasn't even 5pm! Chose Pizza Express as you know what to expect- good food, good service - clearly not the case in Edinburgh. Has put me off the Pizza Express altogether. Avoid. Go over the roaf to Bella Italia instead where we and got exceptional service there and were more than happy to take my £100+ spend

Was given a table despite making a reservation at the wrong restaurant. Prompt friendly service. Colouring provided for my youngest. Only criticism is desserts took a while to arrive in comparison with service of starters & mains.

We needed an early tea with our young children. Entered the restaurant to find only 1 other table in. We stood there for 5 minutes being completely ignored by the 3 members of staff so we left. I’m not giving them my hard earned money when they can’t even be bothered to acknowledge us. Dreadful service.

Pésimo. Pedimos para comer en casa. La pizza estaba blanca, cruda por debajo, con pocos ingredientes y fría. La lasaña era de supermercado, el tomate de bote igual que la bechamel y poca carne dentro. Además caro. Por una pizza y una lasaña nos cobraron 37 pounds. Comer ahí es perder tu dinero.

We were eating here on March 12th, during our school trío and the service was excellent. We ate with 13 children and the waitress Julia was very nice and helpful. We recommend this place to eat. Excellent prices and service. And the waitress the best, Her name is Julia

Visited with my wife and baby. Was very impressed with the service, the staff went out their way to make us feel welcome and help us to keep our baby happy. Food delicious and price reasonable as well. Would happily come back next time we are in Edinburgh

This is the best pizza that I've had with gluten-free options and vegan options I recommend the sloppy Giuseppe it's a lovely filling pizza 10/10

Ate here on Sunday early evening - hardly anyone else in restaurant. Waiter serving us seemed a little bored by his job. Ordered then waited for pizza and caesar salad. Then couple arrived who were clearly well known to duty manager and waiter and they...

Myself and partner ate there on the 12th jan 23. On the door they advertised in great big letters any classic pizza £6.95. Great we though we could both have pizza and a drink for around £20. First of all the restaurant was only about...

Price and service excellent, but unfortunately the pizzas weren’t good. My wife had the one with a hole in it and I had a classic. We both struggled to cut through them as they were tough as leather. Sorry Pizza express, a thumbs down from...

Personeel was erg vriendelijk. Op de pizza's zat weinig kaas en veel tomatensaus. De tomatensaus was wat zurig en de...

Very friendly staff with good recommendations and many vegan options! (Even if I order the Pollo ad Astra without pollo and cheese! 😂❤️

Visited as a family of four. Food was spot on and service was outstanding. Our waitress Shawn was attentive and professional.

Fabulous pizza. Welcoming staff. Excellent cleanliness. No faults at all. My husband hasn't been to a Pizza Express before and he was really happily surprised with the quality.

Plus points were good food. Lady who served us and most staff nice. However, we were seated on a nice table and were looking at menus and then later asked to move to another 6 seater table by a tall man with a beard, because...

Firstly, the food we ate was lovely as expected from a Pizza Express restaurant. The main issue we faced, as was the case for other diners around us, was the lack of members of staff actually doing something. We seemed to have a manager stood...

Ventede i ca. 45 minutter på take-away og fik HELT kolde pizzaer! De havde tydeligvis glemt at aflevere bestillingen til...

Really enjoyable evening. Very easy to book table online. Staff friendly, food arrived pretty quickly and was very tasty. My daughter is a vegan and there appeared to he quite alot on offer for her. Would definitely return if I lived in Edinburgh and would...

Popped in for dinner with my work colleague. Food was amazing. It was fresh & well presented down side though there was no expresso martini but got offered a porn star martini too sweet for me. Staff were friendly

Visited this pizza express at the weekend. From start to finish the experience was excellent. Our server Sylvia was friendly and helpful. She is an asset to the restaurant. They were very busy and we hadn’t booked but we were welcomed in and given a...

Right from the start we had some great banter and service from our waiter, Jack. He dealt with the special requests from a member of our party with ease. The food itself was exceptional, with one party member stating that the pizza she had been...

We were a group of 7 and all ordered different items off the menu. Service was efficient and the food was good. There was a mix up with one of the group not remembering what he ordered and started to eat the only vegetarian in...

Visited here for dinner with a friend and was not disappointed, beautiful food and great atmosphere. Staff were very friendly and attentive and gave us a seat near the back of the restaurant as requested. I will definitely visit here again when back in Edinburgh

Visited with my friend for a meal before heading out to grab some drinks. The staff were all very pleasant and welcoming which made us feel right at home! Especially our waitress for the evening Shawn. Would highly recommend visiting if you’re looking for a...

We were a family of 6 and arrived around 3pm on a Saturday. The person we first met was not at all friendly or pleasant but we were tired and stayed for a meal. Our waiter was Rhys and he more than made up for...

Another great visit to Pizza Express in Edinburgh. Staff very friendly and attentive. Calamari starter well cooked and plentiful. American Hot Pizza, my favourite and certainly did not let us down. Will be back soon

Visited a couple of times while on a short break to Edinburgh. Very friendly and attentive staff. Food was great - especially the Pesto Loaded Doughballs ! Definitely a good place to eat.

1 hour and 20 minutes from arrival until the starters were served then we were one starter short. Many apologies later the mains arrived only for the calzone to be burnt on the bottom . Many more apologies, but the evening had been ruined by...

Daughter and friend visited today. Made to sit at separate tables. 2 metres apart. When questioned about the 6:2 Scottish government guidelines on gatherings told that this was an English guideline..... then when challenged then told it’s a pizza express policy that two separate households...

I am honestly thinking I might enter this place into the world record book for the worlds driest pizza. Impressively disgusting. Stale. Tasteless. Flat as a pancake. I would be embarrassed to serve this - it made me laugh. The waitress had a face of...

Ok... so it earns a star because the starter we shared was nice and I had no complaints it was a standard average starter - mushrooms . The main pizza - I can tell you now this is the worst pizza I have ever ever...

We booked a table here as have had some good recent experiences at other Pizza Express branches but were really disappointed this time. Their COVID measures seemed ok though and at first we thought things were fine. Staff didn’t really seem to care and the...

I have been going to this branch of pizza express for over 10 years for each family birthday, and booked a birthday dinner over the phoned a week in advance as we normally do, to celebrate another family birthday. I phoned 5 mins ahead of...

Very accommodating staff. Quick service and great food! Dough balls/polenta chips were great with Orange and cacao gin. Vegan mezze was amazing and spicy to go with the drink! Well recommended!

Popped in here whilst staying at Hilton next door! Amazing location..all social measures in place ...digital menus ..food was great and ideal for a quick tea...had the calabrese and salad can't go wrong .. service was really fantastic staff very very attentive cannot fault at...

when we arrived we were shown to a small table crammed between other tables with people at them. I wouldn’t usually mind BUT the tables were SO close together we were going to be pretty cosey with our neighbours - and it just felt like...

Just had a lunch at this restaurant in Edinburgh, found it the worst service I’ve ever received at any pizza express establishment. Staff were rude and unfriendly, I ordered the under 600 calorie pizza and received the complete wrong thing. Would not go back

Welcomed and a table found straight away.

I’ve reviewed pizza express just about everywhere I’ve been! I’ve only ever been disappointed once (see Gretna review). We used the O2 offer at lunch time. The pizza was very good and the service and surroundings good too.

Reservado para 6. 45 y llegó a tiempo para que le dijeran que la mesa aún estaba ocupada y estará disponible en 5 minutos. ¡30 minutos después nos sentamos! ! ! Se ofrecen menús, pero no se ofrece una bebida ni nada para ser justos. Otros 15 minutos después, mi amigo con el que estaba se levantó y me preguntó si podíamos pedir una bebida, claramente molesto, la persona era simplemente grosera e ignorante y de mala gana tomó la orden. Siempre insistimos en que los niños usen sus modales y digan por favor y gracias, ¡pero nuestro amigo ignorante obviamente no había aprendido esto cuando era niño! !

Otra gran Pizza Express. La comida era buena y excelente relación calidad-precio. Sin embargo, perdió un punto porque estaba completamente lleno, pero no parecían tener suficiente personal para hacer frente, el pobre tipo que nos atendió, daba la bienvenida a los comensales, despejaba las mesas e intentaba servir a todos al mismo tiempo y apenas eran 6 pm.

Went with my husband and and sons. Service was terrible. When the food arrived it was barely warm. Asked for garlic oil I was totally ignored. Sat squatting flies and spiders webs near the windows. Service in-between meals was so long. Sat waiting for he bill for 30 mins. We told the waitress the service wasn't good. We complained to the so called manager who informed us that the waitress was crying. Well how unprofessional to say that and sorry the waitress is not in the right job. Avoid here a total joke

After a day out in Edinburgh, my family and I were looking for somewhere to eat in the centre and found this branch of Pizza Express thinking it would go to plan and be as good as ever, little did I know I was very wrong.

Petra was really rude whit me when I arrived. I was next the this place (Hilton) but she was rude ...Sadly:(

Pizza is so variable so I prefer to go for a place which has a good standard. Came here two nights in a row and had the delicious Pollo Forza (handy tip -ALWAYS get the Romana base rather than the classic otherwise your pizza will be tiny). Special mention to Silvia who is intuitive, friendly, and makes every customer feel special.

All six of us thought this must be their worst branch! AVOID.

It was our first family visit to Edinburgh. After a city tour we were looking for a lunch. My boys favourite Italian eatery is Pizza Express local in Harrow.

Food was fine. Service appalling. Didn't seem able to cope with a large group. No cutlery. No water glasses. Asked several times for a juice. No dessert menus. Wont be back and wouldn't recommend to anyone.

Después de esperar 40 minutos, nos sorprende que la pareja que teníamos al lado y que habían entrado 20 minutos después de nosotros reciben sus pizzas, la camarera nos comunica que ha habido un problema y que lo siente, pagamos la bebida y nos fuimos hambrientos y con mala leche. Muy mala organización.Recomiendo que vayáis con tiempo.....Desastre absoluto.

We actually ate here two nights out of the 3 nights we were in Edinburgh. Ou first night we walked down and got a couple pizzas to bring back to the apartment, the last night we had spent time at the Pop Up Geeks bar and while walking home decided this would make a nice late night supper. The gluten free pizza and dough balls were great, as was the regular pizza. I would happily go back!

We took the grandchildren, 6 and 9 and they loved it. The children’s portion Margarita for the six year old and the larger for the boy. I had Diavolo with jalapeño peppers and boy was it hot but delicious. We sat not far from where the chefs were making the pizza dough discs and were amazed at how having roiled them out they then tossed them about but they still seemed to fit the proving dishes perfectly. Non alcoholic Peroni lager was very welcome for me as a driver - the red wine by the glass for my partner was also good.

Nos encanta Pizza Express y vamos regularmente. Nos decepcionó esta vez. Pedimos nuestro entrante y plato principal. El primer plato tardó una eternidad en llegar y el plato principal llegó al mismo tiempo. Iban a calentarlo y dijimos que queríamos hacer unos frescos, lo cual hicieron. Siempre tengo la pizza con el corte en el medio, pero han cambiado la recepción y la base es como cartón y hacía frío. Me quejé pero no salió nada de que todavía me acusaron a pesar de que no lo había comido. También eran gerentes en la cocina ayudando y sirviendo, pero no llevaban delantales ni sombreros, lo cual pensé que era obligatorio si estabas en la cocina. r

Se sei in astinenza di pizza resisti, va bene solo per chi non è abituato a mangiare bene come nel bel paese! La pizza meno cara 9p,grande poco più di una pizzetta, non cattiva ma neanche buona, 5p una bottiglia d'acqua che ti portano già aperta... Chissà se l'hanno riempita nel lavandino... Bocciati,una catena non può far pagare così tanto, piuttosto mangia qualche piatto del posto in un pub!Noi essendo in 5 e un po' in ritardo per la cena per i canoni del posto (19:30) purtroppo ci siamo dovuti accontentare ma una seconda volta non ci torno sicuro!!!

Turned up on a really busy Saturday evening. Waited a few minutes to be greeted and I think because there was only 2 of us managed to get a table immediately, as larger parties were waiting for tables. We were served quickly. Pizzas were delicious. Used Tesco vouchers which they were happy to accept. Staff were excellent under what appeared to be a busy and pressurised environment. We had to leave quickly as we were heading to a concert so needed to hunt for our waitress. Really good experience for such a busy evening. Would return.

Came for dinner on my son's birthday with 4 of his friends- starters & main courses arrived ok without too much of a wait but after that no waiter came near our table so the plates weren't cleared & we weren't offered the dessert menu. In the end I had to go to the till to ask to pay & then couldn't use a discount voucher as well as paying with Tesco vouchers which was disappointing as previously I have been able to. The kids were also disappointed there was no time for pudding but we had already been there for 2 hours & had a train to catch to get home. The pizzas were all nice but I think expensive if a discount voucher can't be used & the poor service would unfortunately put me off going there again.

Pricey for a chain restaurant. Tesco vouchers were not accepted which was disappointing. No explanation given for thus.

My son and his girlfriend, both 12, had planned a fun afternoon in town yesterday and wanted to finish it going for pizza. We'd booked them a table at Pizza Express North Bridge. They had arrived, sat down and ordered when they realised they had lost half the money they'd taken to pay for the meal, meaning they wouldn't have enough. My son text me worrying, and asking what should they do. I rang him and asked to speak to the waiter/waitress to check if I would be able to pay over the phone with my card. It was passed to the manager who said, we'll see what it comes to, and if it's not much over how much they have, then we can waive the extra. I thought that was very kind, but was anticipating a call later on to pay the difference. The manager then called back a few minutes later to say not to worry, they would cover it, so I figured he'd seen what they'd already ordered and decided it wouldn't be too much. He then told them to order what they wanted and they'd deal with the bill at the end. No longer worrying they enjoyed a great meal.

The restaurant has a nice ambience and the menu is pretty standard Italian (a range of pasta and pizza plus some other dishes). I had the lasagne. It was fine but the portion was what I would have expected from a starter. The restaurant also did not have a cold bottle of the wine we wanted so we had to settle for two glasses from an already open bottle. At the end of the meal getting the bill also took a lot of time. It is OK but there is another Italian a few doors down which could be better.

Otra de las opciones en el centro histórico de Edinburgo cuando prefieres la comida mediterránea o italiana a la británica o escocesa. Justo en la esquina hacia Victoria St tienes una sucursal de esta cadena. Aunque esté completo no se tarda mucho en pillar mesa y el servicio es rápido. Los empleados amables y las pizzas están muy bien.

We stopped here one afternoon during the festival. We were offered a window seat and had a very good meal. Staff were efficent and friendly.

Las pizzas pueden pedirse con masa clásica o fina; elegimos la segunda opción y el resultado fue magnífico

Very good pizza express restaurant. Good service, fast food and good gluten free pizza which was very much loved and respected by my partner. Nice restaurant and would recommend as near train station

Eat here twice while visiting the city food and service exceptional. Tried a new pizza on the menu which was delicious. Only negative beers a bit pricey so didn't bother.

No nos gustó. No le pongo solo una estrella porque está en el centro y es cómodo. La comida está regular, solo la ensalada vegana se salvó. Los menús infantiles muy pobres, les pedimos la salsa de la pasta a parte y nos dijeron que no podía ser. Les sacaron los macarrones a los niños blancos pero bañados en aceite o mantequilla o yo no sé... para que no se los comieran... fíjate.

Visited with my son while enjoying the Festival. Delightful atmosphere. Waiter was wonderful, attentive, kind and welcoming. Pizza was delicious!! Highly recommend.

No surprises : Good pizza , fast service and reasonably priced in a buzzy location .I had a wholefood salad ( under 500 calories ) and it was small, but delicious . Very noisy, very busy, very warm and lots of kids running around. Not somewhere you’d ever stay for a leisurely lunch . But it serves its purpose and is really well situated for the Fringe. We had four mains and two diet cokes and the bill came to £52 including service .

There was only 2 chicken pizzas on the menu and as I didn’t like mushrooms went for the other with peppers but there was no mention of the heat that would be inflicted nor ruin the whole taste of any chicken on the topping - we were told by one staff member yes these were the hottest peppers then again by the manager that they were not and when we asked for a discount as I had picked them off was told no so will no longer be considering Pizza Express to eat in ever again as no consideration given for my discomfort or the ill advised staff

Quite good pizza and also the Salads are very good (recomended, pollo salad). The service is very fast and the people is polite. Standard prices, recomended.

Die Pizza war in Ordnung aber mit Sicherheit nicht die Beste in Edinburgh. Ich fand sie auch sehr klein im Vergleich zu dem was ich aus Pizzerien in Deutschland kenne. Service war freundlich. Wartezeit betrug ca. 15 Minuten.

Wir waren zum Edin Tattoo, naja mittags einen Platz zum Essen zu finden ist schon nicht einfach, aber dann kommt der Pizza Express, und was soll ich sagen, einfach super, der Laden rappelvoll, die Mitarbeiter super freundlich, die Bedienung super freundlich, und das Essen kam trotz total vollem Laden super schnell, und dann schmeckt es auch noch super.

كأي مسلم يروح لبلاد غير مسلمة وخصوصاً أوروبا دايماً السؤال عن الأكل الحلال.

We went here a couple of times on holiday. The service was kind and quick. The gluten free options are great. The pasta is the best I have ever tasted. Plus there's some really good dessert options too not just ice cream / sorbets.

Buen restaurante italiano con comida aceptable a buen precio. Situado en el centro de Edimburgo a escasos metros de la Royal Mile

There are so many restaurants to choose from near the Royal Mile, and 5 pizza places on this block. But we loved the food here. We got the Calabrese pizza, loved the combination of flavors including the peppers that give it a slight kick, along with the arugula and pesto. So delicious and large enough for 2 or 3 people. We also got the chicken pesto pasta which was also delicious. I would go back again and Oder both! The servers were friendly and service was prompt. Loved the place and would go back!

I turned my hipster nose up at this place when I first saw it because the name makes it sound lame and cheap and its a chain... but my son insisted and we actually really enjoyed the food here. The location is easy (as is in the one on the Leith) and the wine is cold and good. I liked the lasagna and the carrot cake. They have a good kids menu.

Vers 18h30 nous avons essayé d’accéder à plusieurs restaurants sans succès, trop de monde partout . Du coup nous nous sommes rapatriés sur cette pizzeria qui avait des places disponibles et finalement c’était bien sympa . Les pizzas étaient bonnes , le serveur super gentil . Rien d’extraordinaire mais un repas très correct .

This Pizza Express is conveniently located just off the Royal Mile and next to the Hilton Carleton Hotel. Maybe that is why the prices are so high.

Good place to eat a tasty pizza, however make sure you got nothing else to do after it because they service food a bit late.

This may be the worst pizza express joint.

Visited on business a few days ago, looked for somewhere quick and reasonable... The restaurant has a great atmosphere, the food was very well presented, and delicious. Staff were friendly and happy even though it was really busy... Go on, give it a try. 😁

Bien qu'étant une chaine de pizzerias, les pizzas sont tres bonnes. Service rapide et sympathique. Il y aussi des pizzas sans gluten.

Ohne Großes zu erwarten, fanden wir uns hungrig im Pizza Express ein.

I enjoyed my meal I had a code to get a deal. Had dough balls. I enjoyed the food. My girlfriend enjoyed hers Would go back again.

Had a great meal which was improved by the excellent staff. Very efficient and friendly. Close to the centre of Edinburgh

We were in Edinburgh for the week and whilst site seeing we stopped for lunch. Tasty pizza, the restaurant was empty there was only us and another couple.

The name makes it seem like it’s a fast food place, but it is a nice sit down, the food was absolutely fabulous! We had the Bruschetta, Calamari , Penne with Bolognese and the “American” pizza. Would definitely come again and recommend.