Pizza Express in Edinburgh, City of

Never again will I order from you,proper theft of time,almost 2 hours late and I checked how busy it was live and it was never busy,never again will I order a pizza express

Waited 2 and a half hours for it and it was freezing and rock solid

Pretty good pizza Thin dough Excellent tiramisu

Great place for pizza. The food was good, the service was good and the tables were far enough apart that you don't feel crowded.

The pizzas were excellent quality, fresh ingredients and really hot! :-) and a polite friendly delivery guy 👍🏻

The delivery time kept changing and when it arrived the pizza and calamari was cold, the pasta was warm at best

Have visited in the past and always had great service in the restaurant. Recently ordered via deliveroo (Friday 28th Feb). We had some requests re dietary needs and Queensferry street couldn't have been more helpful and accommodating- really pleasant and informative staff. Food was on time and as always excellent. Highly recommend. Thanks.

We ordered two pizzas and they only sent one

arrived two hours late and cold

Pizzas cold, won’t ever order pizza again, too slow and threw half in bin

absolutely shocking iteams miss and it was freezing cold

Fantastic experience having a family meal, first visit here and it was lovely from start to finish. It was busy but staff were fantastic, food great and hospitality excellent. Specific shout out to Kirby for her fantastic customer service.

Had a lovely meal with a friend this evening. We were originally sat at the back of the restaurant, but a group of men with cigars lit up in the neighbouring property’s beer garden and we could smell smoke coming through. Without us asking, our server Caroline offered to move us to another table. It was so appreciated! Lovely food, great service. Many thanks, Caroline!

Very friendly and helpful staff! Caroline was fab!

Dropped in at the last minute. Food great and services excellent

Regular customer, always great service. Caroline in particular is a credit to your establishment.

Caroline, our server, was excellent! Pizza was delicious!

Caroline was the sweetest her service was amazing and she doubled checked everything for my allergies. The food was good and the atmosphere was cozy

Waited 30mins to order then a further 45 mins for food to arrive. Then didn’t get what we ordered!! Chronically under staffed. Front of house staff having to work in kitchen. It was evident that take away trade has priority over ‘sit in’ customers. Unacceptable ‘service’ Pizza Express!!

The service here was helpful and friendly. The atmosphere is on a par with most UK chain pizza restaurants - not great, but tidy etc. The food however is extremely average and I reckon below par as far as pizza franchises go. The goats cheese and caramelised pizza was the best - although overly sweet and under seasoned. Both olive/artichoke pizza and the mushroom pizza were tasteless and mushy. The bases of these pizzas too, while nicely crispy if that’s what you’re into, were extremely bland and under seasoned. I’d also recommend ordering the salad without dressing - this was more of a garlic and herb creamy dip than salad dressing and was way too sickly. Good deals available on the app, but otherwise overpriced.

Waitress was attentive and very kind, but the pizza was not that great. In my case it was undercooked. Insane that they charge £16.50 for something the size of my hand. Plenty of other pizza places in the area that are cheaper for more

pizzas arrived and hour and 15 mins late. Food might have been made early, but sat waiting for a courier for the hour.

Food arrived cold. Driver took another order from different platform first.

AVOID - over priced (20£) and very poor pizza

The staff is very friendly. The ice cream is great. We came in with a child and the staff has been accommodating.

Enjoyable lunch, lovely waitress (Tilly, I think). Asked where we would like to sit but I replied that she probably knows best.....at which point she showed us to a lovely quiet table. Look it's Pizza Express, Edinburgh - a UK pizza chain rather than some pizzeria on the shore of Lake Como, Italy. We use this Queensferry Road branch because it's consistently good. Thanks to the team.

Didn’t seem very busy but we waited 50min for our pizzas which is just too long. The pizzas were good but quite small considering the prices. Wouldn’t come here again.

It was the second time I went to Pizza Express, the first time in Manchester, and I was pleasantly surprised, and I left a great review. So, I wanted to come back here in Edinburgh, but it was very different. The service in this place is really poor and unfriendly. I have some dairy intolerances, and the waitress didn't even know if the salad was vegan and told me to take it without dressing. Of course, she never smiled. Maybe I should have paid extra for that. Also, the quality of the pizzas is bad. I took a Roman giardiniera that should be thin, but on one side, it was so thin that it was burnt. On the other side, it was a centimetre thick and rubbery. Also, when it was brought to me, it was already cold. On top, there was an artichoke broken into four or five tiny pieces, a tiny piece of mushroom and one tiny cherry tomato. That's it. There was practically nothing on it, totally tasteless. I really couldn't believe it. Of course, I didn't leave a tip, I won't go back there, and I won't advise anyone to go there. I shouldn't have even accepted it. I should have walked away, but I was coming back from work, and I was hungry, but I had to leave this review because it's right like this, as I feel robbed and mocked.

La masa estaba cruda, y han tardado más de una hora estando a tan solo 10 mints

If I had know that your portion of potatoes was so miserable I wouldn't have ordered it. All the food arrived also cold. I spent more than 40 pounds. I will think twice next time.

Really great experience, and the service was amazing. Really great if your Coeliac too! Definitely recommend!

My server was Aga and she was a delight and so on top of everything. I got the new mushroom truffle pizza and as a former New Yorker I can say its thin crust and perfect topping ratio was perfect. I ate the whole freaking thing and didn’t even take a picture. Granted I walked a lot today but I couldn’t stop it was so delicious and not heavy. Def recommend.

Food was cold on delivery. Not blaming delivery guy. He was very polite and respectful He helped the star rating, from going lower Sides were stingy, with regards to amount Know people have to make a living But less was just that. Less. Not even close to more Pizzas were good. Always happy to give another chance! Cheers

It's Pizza Express at its best. If you like Pizza Express food, the location of this particular restaurant is great for an evening meal, so you can for a drink afterwards. Great service from staff. Atmosphere is good. Some of the round tables are a bit small for the big pizza plate. Make sure you are seated at the back.

Great food, server Aga was terrific

Me hubiera gustado revisar la comida y bebida, pero no tuve la oportunidad de pedir ninguno! Acabamos de dejar un expreso de pizza tranquila en el extremo oeste con esposa e hija como nadie se molestó en servirnos después de estar sentado durante siglos. Nos dieron menús y eso fue todo. Camarera pasó todo su tiempo tratando de resolver un problema de Internet y ordenar otras facturas de los clientes mientras el gerente de turno caminaba y no prestó atención a preguntarnos si queríamos algo, así que terminamos saliendo. Cuando nos fuimos nos dieron disculpas muy vacías por ambos miembros del personal! ¡Para qué! Ninguno de los dos se molesta en venir a tomar una bebida o comida o prestar atención en absoluto en un restaurante tranquilo! Gestión absolutamente inútil. Buena suerte ahí.

Wonderful location. Doughballs were really good. Pizza was to die for. Flavor galore. Perfectly made. Great portion as well. Music is all over the map. We waited longer for our ticket than our food. We asked 2x. It was just so long we didn’t understand bc it was empty. It was a Tues night. Not sure if server had a bad day or what.

Attitude of staff isn’t up to Normal service at a pizza express horrendous service and over charged

Dreadful changes to delivery times and I messaged cancellation. Phoned restaurant who suggested that courier may have stolen the food. Angrily disappointed as app showed courier stationary in Slateford for almost an hour

My food arrived an hour and forty five minutes after ordering and arrived cold. I am really disappointed and will request a refund

Great place and amazing service - Aga made our stay very pleasant . Really recommended!

Most of my order was missing and was over 45mins late. Could not contact restaurant to enquire and cannot query through just eat. Shocking service.

Very poor service pls don’t order from here especially on online. Am still waiting for my order

Ordering missing items and pizza pretty cold. Couldn’t get through to the restaurant

Didn’t even bother to turn up but still took the money. then refused refund!

Wrong order came to my house I ordered gluten free margarita and delivery driver came with dough balls and a different pizza. And driver won’t go back to the restaurant and get my pizza

Order accepted at 16.25 and was delivered at 18.20. Could not cancel as would still be charged.

Disappointing experience at Pizza Express Queensferry St, Edinburgh. Usually a safe bet for good pizza and service but not yesterday. Front of house guy was unfriendly and unwelcoming and looked very stressed for an averagely busy Sunday afternoon. Sat us at a table staff had been sitting at without tidying up or replenishing cutlery, napkins or glasses. Grumped when asked for a high chair and said he knew nothing about it despite me discussing it earlier that day with a colleague - quote ‘nobody told me, I just started’. He would benefit from some customer care training. It felt like everything was too much effort for him and spoilt the experience of going out for a bite to eat with family. To top it off the pizza I had which I usually love (garlic prawn on classic base) was stodgy with a minimum of topping, more cherry tomatoes than prawn. I’ve been visiting Pizza Express for years and it was by far the worst experience I’ve had. The front of house guy was obviously having a bad day but that shouldn’t impact on customer enjoyment.

La comida era genial! El servicio también fue muy bueno. Nuestra comida fue hecha rápido y bien hecho. Esperando volver otro día! ¡Muy bien!

food was cold and burnt too! delivery driver was ignorant and lacking normal reading and common sense skill's. Fulll refund or my original order, delivered, eatable and on time!

Caminar en domingo por la noche y fueron bienvenidos. Personal encantador y un menú nuevo y agradable (desde nuestra última visita). Me encantaron las nuevas opciones DUO.

I am generally a big fan of this chain & I always make a point of ya big a pizza at Pizza Express BIT this was utterly disappointing. The dough had bits charred others undercooked. I had requested extra anchovies that were hardly noticeable. Overall super disappointing & not up to standard

Great experience! Delicious food! Kamil welcomed us, he was very warm and professional. During the whole time, he took care of us better than I could have expected. Perfect service! The food was ready very quickly which made us very happy because we were very hungry. Everything was so delicious! Every request was heard and fulfilled. Thank you for such a wonderful time. We will definitely come back soon!

Good value, nice meal and friendly staff.

The flavor was good. If they added more cheese and cooked the pizza longer, it would be a 4 star for food. Pizza dough was good and salad was fresh. Brownie bites were good and rich.

this says delivered but didn't come to me!!!!!!!!!!!! refund please

Cuando llegamos el restaurante estaba muy ocupado, lo que suele ser una buena señal. Sin embargo, la comida no era muy buena. Pedí pimienta de gambas que era un plato de penne. Parte del penne se quemó en los bordes. No sé cómo te las arreglas para quemar penne. La salsa era más un recubrimiento para el penne que una salsa real y había algunas gambas más bien pequeñas y demasiado cocidas. Mi esposa pidió una pizza de margarita que fue ligeramente cubierta. A 16 libras. 45 para el plato de langostinos esto estaba muy por encima - precio para lo que era una aproximación bastante pobre de la comida italiana.

A menudo recojo una comida para llevar de esta sucursal. La comida siempre es sabrosa. El personal es muy amable y eficiente. Entrega siempre en términos de calidad y servicio.

Excellent pizza, friendly and very quick service

Unhappy with the pasta as it had no chicken in it

Great food and excellent service.

Awful. Ridiculously slow service. Disinterested staff. No atmosphere. Toilets out of order. Mediocre, over priced food. Won't be back.

Usually love the food but not the usual standard tonight. Garlic butter missing for the dough balls. Only five bits of chicken on the piccolo pizza and bruschetta was greasy and well done. Cost of all takeaways are shooting up so for the price I want to enjoy the food. Bit of a miss tonight.

Pizza Express Queensferry Street Edinburgh. It’s a while since we have been to this Pizza Express and looks like its a while since other guests have been also, we were the only people there ! Lunch at 1pm should be busier than this. We were shown to a table in the back area which was nice and sunny , would be even brighter if the green mould on the glazed roof was washed off. A very friendly and helpful waitress took our order for drinks and pizza which all arrived very quickly , probably due to the fact only one other couple had turned up. The pizza was good but as long term customers we can’t help but notice that the Leggera pizza is getting smaller and that the fillings on the Romana much less too. At £16.75 & £15.75 it’s beginning to be poor value. Nice bottle of Nero D’Avola £24.25 price in Ask £17.95 ! MATTO pizza do much better pizzas for around the £12 mark, so a bit concerned that Pizza Express seem to be slipping with quality. My photos will show previous pizza’s and their generous fillings compared to now. Hopefully this was just a blip and not a trend to save money as we do like Pizza Express pizza’s and will go again to try another day.

There was an item missing from my order so disappointing

This was the worst food! The pizza was delivered in time but was the wrong pizza and old and very cold! Starter bruschetta was un edible and had to be binned! The desert was a small cheap frozen cheese cake and a massive disappointment for the price! I will never order again!

All toilets bar one cubicle were out of use which is no good in a busy restaurant but other than that the food was as good as ever.

This is absolutely ridiculous! I ordered a couple of pizzas to my flat and the address was right but the pin was wrong. I don’t know where the driver left it but it wasn’t here. I was never contacted to say they were having trouble finding my place and I had no way of contacting them. I submitted a refund and I never got the option to get the delivery and tip back and there’s no way of contacting anyone. This is disgusting! I’m appalled at not only the actions of the driver but lack of contacts

Pre-booked visit to celebrate my sons 9th birthday. He had chosen this restraunt for his birthday meal. From the moment we stepped through the door I regretted our descision to eat here. There was no warm welcome. The man who I believe was the manager on that day, came down to the stand and just put his hand to his ear at me and never spoke. At this point we should have just walked straight back out but my son had been looking forward to this meal. Things continued to get worse when he brought our food over, he did not place it down on the table. Bizarrely, he just held the plate above my son. I can only assume he was expecting some sort of response from him. My son is disabled and unable to communicate so became distressed. We didn't stay for dessert as planned and left upset and angry.

I went here for lunch. Food ridiculously hot. Burnt roof of my mouth. Now in pain.

A pizza chain, but a cut above the rest. The staff at this one are great, food good, reasonable price, what's not to like?

Awful service rude service avoid at all costs attitude of staff far lower than expected not with the visit many better locations

Pizza arrived very cold which was a shame as it has a lovely flavour.

Nice Pizza. Wee bit lack of atmosphere. Toilets were out of order ... We will be going to Pizza Express again maybe not this one.

Pizza was cold. Calamari was soggy and they forgot to put my juice in with order! I would like refunded please!

A bit pricey but the food was really good and the staff was extra friendly. They have stuff to keep kids occupied, that was a nice bonus.

Good Italian food. They also offer a free dish - dough balls if we sign-up on their app and show it to the staff. Avail it, it's worth it.❤️💙

driver told me to go to his car to get food. said he came to door and knocked which he didn't. door was open

Original table we were put in probably the worst on the floor but it was easy to move to a better place. Our orders were swiftly taken and the food came on a timely basis. I wasn’t too wowed by the few jalapeños I got as an extra filling but all the food was very tasty. Used the app to tip and check out which I find hugely useful. We are gold members so clearly fans of this chain.

This is a cosy pizzeria that's perfect for both quick workday lunches with friends or colleagues when you fancy a hot lunch in a rush, or more leisurely drawn out family friendly affairs. The staff are friendly and efficient. While some of the starters I've had have been mediocre, the menu is extensive, and the pizzas and desserts are yummy. The bill can get expensive if you're paying the menu prices, but they often run special offers in their app which can be combined if more than one person at the table is registered to add up to some quite generous savings.

Still waiting on my pizza woth two very hungry children the app has it recorded as delivered at 1807. No driver no pizza

Literally ridiculous Order mozzarella and tomatoes and as you can see from picture it’s not even a third of a ball was delivered how can anybody think that is acceptable Complete robbery Pizza was floppy and undercooked The salad undressed

Got my delivery wrong- pizza and dough balls. Ended up with pizza and potato fries. Not great for a two item order

Food was not cooked the sauce was stuck together in big clumps and the pasta was solid nearly 16 pound for a pasta and couldn’t even eat it very disappointed

We had an absolutely fantastic dining experience at this Pizza Express venue. We'd booked way in advance as we knew it would be busy just before Christmas, service was excellent, despite how busy it was and the food and wine did not disappoint. We ordered the seasonal dough balls in blankets, which were absolutely delightful, 3 Romana pizza's with various toppings and the seasonal dough balls with cinnamon and icing sugar and a salted caramel dipping sauce, simple but a game changer in desserts. Our meal was leisurely, we weren't in the least bit hurried, the time between courses was just right and a perfect way to catch up with friends before Christmas. I thanked the manager and staff as we were leaving, we really couldn't fault the experience. Thank you so much.

Great food and service and the atmosphere is amazing! We loved the food here!

Awful! I did not receive any of my order. I have been waiting over 2 hours for it to say it was delivered but not to me

I've ordered my food at 13:00 and it came at 17:00. That's a 4 hours wait

My friend and I booked a table here for dinner this evening and she asked to sit at a different table further away from the draughty front door (restaurant 1/3 full) and it was then downhill after that with the waiter (initials JW, as don't know if he can be named). He was incredibly rude and ignored both of us when we tried to speak to him. I then went and stood right beside him and asked 3 times for a menu and each time he completely blanked me. The chef who was beside him looked at him and me and back at him. We spoke to another member of staff about him and there was an acknowledgement that that's what he's like. It was incredibly unprofessional behaviour and he shouldn't be working with the public.

ridiculous customer experience - dont order there you order pizza, it arrives cold, and the wine you ordered has been forgotten. 90 pounds for cold pizza and wine that comes later on second delivery. weakest pizza delivery experience i have ever had.

Worst Pizza Express meal we’ve ever had. Ordered a home delivery and literally everything was cold. Paid extra to be delivered to first and yet food was terrible. Pasta still hard, halloumi not cooked, pizza rubbish. Will never use this one again!

We had a lovely lunch here. We had two toddlers - the kids menu is brilliant. The vegan giardinera was great as always. The waitress was really helpful. The only thing is that the disabled toilet/baby changing is hidden and not signposted - next to the kitchen. There should be a sign at the top of the stairs to stop people going down to discover there's no baby changing.

The driver rang my buzzer but I could not let him in. By the time I got down to the stair door he was driving off. Why can’t the drivers contact you via the.app or by phone if there is an issue. Over an hour waiting and still got no lunch!!! Going to stop using just eat as other apps are better!!

Very good place. Very very good food kind people.

A nice cosy place to eat a pizza. Popular, so booking recommended. No issue with the food or the service.

The pasta tubes were solid and not edible. Pizzas were nice

Great customer service and great pizza.

Waited extra long on finding a driver then the food ended up being cold. Wasn’t great sadly sorry thanks again :(

Delicious! Bruschetta yum and pizza really nice! Not piping hot and I like my food hot but didn’t spoil the experience too much.

Arrived without a reservation as a table of 6 and were quickly seated. Drinks order was taken, then a short while after food orders placed, drinks arrived starters were quite quick in arriving, then it was a long wait for main courses, 3 of the party had picked double portions from the kids menus, all arrived as single portions, the 2nd portions arrived, but sadly for one of the kids their pasta was not very edible and she left all the pasta, one of the pizzas has a pretty burnt edge to it, and I saw other tables get the same. So although the food was good, the service was very slow and orders not given correctly. I think this chain needs to re-address the word Express in their title