Pizza Express - Beckenham in Bromley

The foodvwas cold and inedible. The order had left the restaurant 1 hour before it was delivered so not the fault of Pizza Express.

My beer was put in the same bag as my calamari, and was apparently picked up from the restaurant about 45mins before it was delivered, so the food was cold and the beer was lukewarm.

food was missing, all you get is a refund! I do not want a refund I want the correct food i ordered! surely following a list of items and checking them off in to bag is not rocket science! poor service

Quite simple one of the best pizza express restaurants I've visited and I like pizza express! Visited Beckenham branch this afternoon and had an amazing pizza and experience. Had the pleasure of meeting the manager who was so friendly and helpful in my opinion above and beyond duties. Well done jona I will be back again soon. Thankyou. Oh and a heads up the burnt brisket burnt ends pizza is the bomb! Loved it. Thanks again Beckenham!!

Pizza and chicken wings was stone cold plus driwer was really rude when I have asked why it's so cold newer again pizzaexpress that's ridiculous

Terrible service!!!! Was approached by a waiter who said they’ll be back with a notepad to write down our order. Never saw her again. Food then took approximately 56 minutes to make by Mario and Luigi working in the kitchen. Asked if I was going cinema when I mentioned about waiting for my food

My local Pizza Express is so good… the best service pizzas always spot on( I Love the classic Neptune) and the music is good too. The Manageress is always very warm and welcoming and Liwia couldn’t be any more engaging and helpful… always smiling.

Pizza Express are the pits, especially the one in Beckenham. The staff are rude, the food is below standard. I received better service at the Bromley branch near the Vue cinema. The toilets in Beckneham STINKS and full of flies, big fat ones flying around. The drainage system needs sorting out. I noticed how my family was treated compared to others, could be that I'm of a darker shade, who knows. What I do know is I wont be back. Not all pizza express are bad but this one was awful!

Wonderful experience, Pizza are taste delicious, restaurant it is in a very hight standard, clean and tidy. If you like Pizza I highly recommend the Beckenham branch

Such a beautiful evening! Nessie provided the best customer service and ensured our food was of top quality with little waiting time! :)

Nessie gave us a 5* service! She was so welcoming and friendly.

One item was missing One item was open. Called restraunt and they said they couldnt replace.. call just eat for a refund. They charged 10% service charge with no service. Not ordering again and i suggest no one else does too.

Had a lovely evening here yesterday, and whilst I don't usually leave many reviews, I had to make a mention to the person who made the evening special. Karis was brilliant. She was attentive, detailed, and incredibly friendly. It was a small birthday meal for my eldest, which we didn't mention, but she realised the occasion and brought out a birthday sized slice of cake for my daughter, which was really thoughtful.

Pizza Express Beckenham, led by the fantastic manager Erjona, is truly a gem in the community! Their generosity in providing delicious pizzas to the children at Harris Primary Academy Beckenham Green for half-term was an incredible gesture. The quality of the food and the exceptional service exceeded all expectations, making the kids’ day extra special. It’s rare to find a restaurant so deeply involved in giving back, and Pizza Express Beckenham has certainly made a lasting impression. I’m thrilled to support such a wonderful establishment and will be returning regularly, both personally and for future school events. Thank you again, Erjona and team!

Absolutely fantastic experience! The food arrived on time, and it was delicious. As well, the customer service was excellent. Our waitress was superb. Very attentive and professional. Thank you for delivering the best service ever.

We love this branch we always go there as they always provide us with the best customer service ever. especially Nessie she’s very helpful, quick , really good as what she’s doing , she makes sure we get the best service possible.

Always have a fantastic experience when we come here, staff, food, and service are brilliant every time. We love Nessie, she is brilliant.

Beautiful food. Beautiful atmosphere. Beautiful service. Nessie is the best waitress ever! So bubbly and kind. ❤️

Stone cold when it arrived, which was a shame (they are only like 2 minutes walk away!). Just think when you order anymore than 4 pizzas, they struggle. Question of capacity really.

The meal was a pasta Meatball, it was poorly packaged, it came sideways in the bag, so all the wet sauce leaked out and the pasta was dry and not saucy. The sauce had leaked into the bag/packaging and when I removed the contents, sauce went everywhere. Overall dry and tasteless, very disappointed

very nice pizza but very small size, not sure I'll order again.

Just had a really lovely meal with my hubby. Pizza was excellent but must say so was Karis, our waitress. How lovely is she. So friendly and professional, she explained the app to us (we’re getting on a bit now ☺️) and nothing was too much. Will definitely be returning.

Food was delicious, for an amazing discount, staff were very helpful thanks

Staff was so helpful and pizza was delicious as always!

Amazing Service, really kind staff. Highly recommend!

Building very good not great Not better one in Headingley Drink very gran but not great/not bad More steps Pearl/thingy clean Toilet gran clean Need helpful menu Be quiet Dad stop saying surgery all the time Food very good not great Service more quickly

Great value with the app! Friendly staff and good food

Delivery time was changed. Food was cold had to reheat and pizza was not as good as before.

The food was cold and was missing the drink and garlic butter

We had a wonderful dining experience, thanks to our waitress, Liz. We were having dinner with our family, and Liz truly made the evening special. She was attentive without being intrusive. Liz had a warm and friendly demeanor that made us feel right at home, and she was fantastic with our kids, making sure they had everything they needed. Her service was prompt and professional, and she even offered great recommendations from the menu. Liz's exceptional service really enhanced our dining experience, and we look forward to coming back!

Lovely restaurant, bigger than it looks from the outside. Service was good as the restaurant wasn't overly busy, and food was delicious as always

Karis was very, very helpful. She invited my 8 year old son to watch her prepare his dessert on the counter. She was very kind, bubbly and friendly, and even bypassed the West Wickham branch to come back to Beckenham for her assistance.

The order placed at 12:00, the driver arrived at the rest at 12:15,I called at 12:30 and the rest said the food had left at 12:25..the pizza did not arrive till 12:47, so 23 min after the pizza left the rest so cold!

Service from our server was great. Manager somewhat churlish and unwelcoming wanted us to pay our bill while we were still eating as he wanted to catch his bus home! This was only at about 10.20pm. Food rather took a back seat on this occasion.

The carbonara tasted like a microwave meal and was cold and smelt awful

Food was freezing cold, paid for delivery and took 20+ minutes to deliver my food after leaving restaurant.

A 90 minute wait for a couple of simple pizzas when trying to feed young children wasn’t ideal. Also, they tried to charge me for olives that we didn’t receive. Feeling generous, so not going to give them 1 star. Probably will come back to Pizza Express, just not this particular restaurant.

Great food and fantastic service, we definitely be back soon

Disappointing late night dinner. I have always liked pizza express and the menu looked good but as we came late after clearly several tables had already dined the restaurant was extremely dirty. Our table had food stains on it, a knife was on the floor by my husband's feet, the surrounding tables were dirty and cutlery and used plates remained on them throughout our dinner. I also remembered why I stopped going to Pizza Express. While the pizzas when they arrived were tasty within about 10 minutes they were cold. I am not sure why Pizza Express doesn't serve their food on heated plates.

Place was a bit dirty ( lots of spider webs), food was delicious!

Absolutely terrible. I spent £27 and never received my order

Nothing wrong with delivery timing, however the food was on the cold side. I ordered the Dream Team meal that came without the 2 small Peroni drinks, not impressed with that!!! I have had to reach out to Just Eat and wait for their response.

Very friendly and helpful staff, particularly the manager who told us about the app. Family friendly and great for casual dining.

Best pizza I’ve ever eaten at a restaurant and very good service.

Very friendly people, great service!

I have never had such an amazing experience at a Pizza Express restaurant! Nessi the lovely lady who served us went above and beyond during our entire dining experience. We wasn't sure what we wanted to eat because it got to the point where we wanted to try the entire menu but nessi also helped us with some recommendations which most definitely did not disappoint. The food was delicious and cooked very well. The chilli prawns starter I could eat non-stop. I would highly recommend this place and will be visiting again soon.

I called the restaurant and they said a driver didn’t come to deliver the food. I go on the JustEat app and it says order delivered. This is awful service. I was waiting 2 hours and nobody updated me or did anything helpful to resolve the issue.

food arrived cold. driver had multiple orders from different restaurants

Really enjoyable fathers day dinner. Service was excellent.

The food was amazing but the service was outstanding, our server Nessi went above and beyond to make our meal amazing

Food nice , big problem with the toilets , women is shut , there is a foul smell in the whole toilet area , this has been ongoing for weeks

Hi went to pizza express on thursday was very busy and understaffed but the experience was very good thanks to your very efficient and very friendly and helpful staff Nessy .

Great experience 😃 wonderful food and Service, thank you!

no garlic butter can you please deliver thanks

quality and speed of delivery suits me perfectly the pizza is great also.

A great culinary experience especially with an amazing server called Nessie, she made my evening with my friend with her excellent service and her exceptional drive to make sure she provides the best customer service . I am honestly happy I got to enjoy the food and the vibe from this place. I would 100 % go here to experience the vibe again!

Great experience from start to finish, service was excellent from Nessy and food was amazing no complaints.

Same delicious pizzas served by delightful waitresses.

Order placed at 20:40, after almost an hour of waiting for the preparing order icon to change I called Pizza Express. They said their oven was broken and were about to message Just Eat to cancel my order. Thought no more of it and was getting ready for bed at 10:45 when the doorbell rang. It was the Just Eat delivery driver with my order 2 hours late…seriously? No longer hungry, cold food and still being charged!

Service slow and didn’t care after three attempts to get our food Took over an hour to get our food even though there restaurant was empty They focus on deliveries Very sad as I won’t return

Lovely service and George 4 years old had great fun even though he didn't finish his pizza. Had a nice box to take it 🏡 for a snack later. All very child friendly. Lizzy was the best.

Poor understanding and care of allergies - do better Pizza Express! My family and I were visiting friends having travelled from South Wales. We picked PE having visited other branches before and knowing they handle allergens well, however on this occasion I was left very frustrated and concerned at our experience. My 5 year old daughter is a diagnosed coeliac, meaning she can not have wheat, rye or barley and needs gluten free alternatives which PE does, and should indeed cater for. The slightest cross contamination makes her very ill, meaning food traces as small as crumbs with gluten can impact her body, making her very poorly. But here we are sat in a hotel room with her being sick despite the waitress earlier this afternoon telling me 'not to worry because they know what they are doing'. I found this very condescending and clearly she did not have a clue how to handle allergens having questioned whether corn is gf and bringing out vanilla gelato (which is gf) with a cone in the top (which isnt). I'm so angry at our experience. My daughter is now unwell due to your negligence PE and I will be contacting your head office. Understand this - intolerance isn't life threatening, allergies are and are completely different. So when your waitress tells me not to worry because 'her brother in law can't have gluten' get your knowledge and the difference between allergies and intolerance correct before making sweeping statements with little understanding.

I visited with my husband and ( year old grandson on 4th April for lunch arriving at 1130hrs. The staff were welcoming and well presented and the restaurant appeared clean and smart. Our pizzas were quite good - all was going OK until I ventured into the ladies toilets. OMG! I have never smelled any toilets more putrid, stale urine, overpowering. There are 2 cubicles in the ladies, both were locked; I couldn’t have used either of them anyway because of the smell. I did use the accessible toilet which also smelled terrible. There’s no way I would have taken my grandson in there and wouldn’t have stayed to dine if I’d gone in there first. I politely mentioned this to the lovely lady waitress when settling my bill; she was aware of the problem and asked me if I’d speak to her manager as the problem (plumbing) was well known and frequently reported and as it was going to be a big job to fix, nothing was being done. I spoke to her manager and reiterated the problem. Big job or not, surely a restaurant cannot carry on trading until an unhygienic situation like this is fixed. Won’t be visiting again.

food was tasty but almost stone cold

Served with a smile. Great atmosphere and great food 👌

Being Mother's day it was exceptionally busy. The food was really good and service was excellent. It is a spacious restaurant so it seemed more cramped than it actually is. Would recommend.

Order marked ad delivered but didn’t turn up. Called the restaurant 4 times, first time she said she didn’t have the order then the next 3 she said she had prepared it but the driver hadn’t turned up. Just Eat haven’t done anything to sort this. We went without food and ruined Mothers Day. How can drivers just not turn up to collect food and mark it as delivered when they haven’t delivered it. No refund, no food. Absolutely disgusting service. Would give 0 stars if I could

The food was cold, there were drinks missing and the pizzas did not have enough cheese on for the kids. We have complained to pizza express. We are not happy with our order at all.

Enough is enough, just pick up a Reine pizza that did not even had a slice of ham, not a complete mushroom that would have been sliced and not cheese to cover the lack of condiments. Sincerely at £14 you are taking the piss out of you client. Trying to make business working during this hard time but you are not worth saving. Update 2024.03.09 i gave another go just to see if there was improvement and ordered 2 pizzas on delivery. What a disappointment again. It was advised 25 min at the time of order then 35 minute at the time of confirmation and it took 1h15 to deliver 2 pizzas, one was placed in a bag on a side, therefore it collapsed on itself. both were cold and nut cut. As they were not warm at all, i had to put them in the microwave which literally reduce them to some paste as there was no crispiness remaining. they are the 2nd worst pizza I had in my life. Thanks for the experience. what a terrible place.

I often order from here or eat in. This is one of my favourite restaurants in beckenham. You can never go wrong with a pizza express. I like the calamari not in the picture. My son likes the dough balls and garlic butter.

Ordered at 19:04. Delivered at 21:21. Totally unacceptable. Am really, really disappointed and unsatisfied. Driver delivered another order before us and food arrived cold. He told us he had only received two delivery orders this evening, so couldn't understand why there was such a delay: clearly something has gone wrong with the delivery system. From ordering food to delivery time over two hours totally unacceptable (the restaurant is a maximum 20 minute walk from our house) and I would have been better off walking and collecting the order. Looking for a full refund and additional compensation for the inconvenience and this terrible standard of service. What more can I say? Used Just Eat for years now but am rethinking my choices. Simply not good enough. Food quality from this restaurant is not an issue, the issue is was that it was cold.

Awful experience. Freezing cold food, inedible. Food was around 35 mins late between collection from restaurant and delivery.

Great night out, and our waitress Nessi was friendly and polite and liked a good laugh with us

This review is aimed at the owners / franchisees…. Avoid sitting anywhere near the toilet, the place stinks of ammonia & Urine. The mens toilet has had a broken urinal for months, covered with a clear plastic bag. The place literally stinks and must be a health hazard. This has no reflection on the hardworking staff, the food is what you expect from PE along with the usual over priced drinks. If a health inspector walked in it would, and should be shut down. DISGUSTING.

Nice atmosphere and great service. I don't remember Pizza Express being as good as this... I'll return again!

Brilliant !! Super fast delivery

Map didn’t work, the time that was estimated kept getting later and later, and then food was cold.

Visited pizza Express Express beckenham, ordered garlic bread as a starter, Not even a hint of garlic Tasted of warm dough bread And as for my American pizza, Barely warm, For the price you are paying You would expect a lot better Definitely won't returning And won't be recommending AWFUL

Food was delivered cold despite the restaurant only being 5 minutes up the road.

The edges of the pizza were and it was cold

Ordered at 20.53 delivery said 20-35 mins order was confirmed. Waited an hour no food. The tracker just said driver at resturant. tried to call got no answer then realised resturant had shut at 10pm… So now I have the inconvenience of having to wait for a refund and myself and partner went to bed hungry because it was too late to order anything else.

Staff were very helpful. Food was really good.

Lovely food. Our 1st time in beckenham

Great staff are great food, we had a lovely evening taking a friend out for dinner

I thoroughly enjoyed my visit to this restaurant, The food was served hot and fresh. The staff are very helpful and friendly. Will be returning.

An hour 20 for a simple pizza. Arrived cold and rubbery. Wouldn’t take my call when I tried to find out what was happening - never again

Came here for a meal to celebrate my sons birthday, food was great and the staff were exceptional! Went above and beyond to make sure he had a special day. Huge thank you to Erjona and Nicky!

Food was delivered on time, unfortunately the Piccolo to go deal was missing the drink and only came with three out of the four dough balls! I called Pizza Express straightaway and they apologised and said as it’s through Just Eat there’s nothing they can do.

very good,pizza excellent as always. delivery on time.

BEST PLACE EVER, it was so good, excellent service towards our group and it was excellent customer service and really felt good

The driver went to wrong Road. He kept going past my Close. My husband had to walk down the road eventually and go get it from him. Food was cold. I also asked for no mushrooms on the note and it has mushrooms.

A really good looking and spacious branch

Came in with my family a couple weeks ago. We come here often and the service and food quality never disappoints. On this occasion, we were served by Rashi, who was super friendly and attentive.

I’m very disappointed with this order. My food was cold and the pepperoni was burnt. I couldn’t even eat it and had to throw it away

Excellent fresh ingredients and good combinations

My pizza was late, and literally cold to touch and didn’t look like it was fresh at all.

Like the food there. Just a bit of cleanliness they have to focus in. The rest is awesome.

Highly recommend, fresh ingredients and delicious pizzas. Food was delivered very fast.

Ordered a pizza at 7:30, waited, waited and waited, three drivers assigned to said pizza, all turned away, order cancelled at by 8:45pizza Express at 8:45, if you're hungry, don't waste your time

Delivery driver was very helpful whilst I checked order.