Based on 1.309 opinions finded in 5 websites
Based on 1.309 opinions finded in 5 websites
Opinions
Pizza Express are the pits, especially the one in Beckenham. The staff are rude, the food is below standard. I received better service at the Bromley branch near the Vue cinema. The toilets in Beckneham STINKS and full of flies, big fat ones flying around. The drainage system needs sorting out. I noticed how my family was treated compared to others, could be that I'm of a darker shade, who knows. What I do know is I wont be back. Not all pizza express are bad but this one was awful!
Ieesha C (Ieesha) . 2024-11-09
MORE AT Google
Wonderful experience, Pizza are taste delicious, restaurant it is in a very hight standard, clean and tidy. If you like Pizza I highly recommend the Beckenham branch
MACIEJ WOJTCZAK . 2024-11-06
MORE AT Google
Nessie gave us a 5* service! She was so welcoming and friendly.
Ellie Grady . 2024-11-03
MORE AT Google
Such a beautiful evening! Nessie provided the best customer service and ensured our food was of top quality with little waiting time! :)
Alannah Bresnihan . 2024-11-03
MORE AT Google
Had a lovely evening here yesterday, and whilst I don't usually leave many reviews, I had to make a mention to the person who made the evening special. Karis was brilliant. She was attentive, detailed, and incredibly friendly. It was a small birthday meal for my eldest, which we didn't mention, but she realised the occasion and brought out a birthday sized slice of cake for my daughter, which was really thoughtful.
Darren Jagoe . 2024-10-27
MORE AT Google
Pizza Express Beckenham, led by the fantastic manager Erjona, is truly a gem in the community! Their generosity in providing delicious pizzas to the children at Harris Primary Academy Beckenham Green for half-term was an incredible gesture. The quality of the food and the exceptional service exceeded all expectations, making the kids’ day extra special. It’s rare to find a restaurant so deeply involved in giving back, and Pizza Express Beckenham has certainly made a lasting impression. I’m thrilled to support such a wonderful establishment and will be returning regularly, both personally and for future school events. Thank you again, Erjona and team!
Max Ellington . 2024-10-25
MORE AT Google
Absolutely fantastic experience! The food arrived on time, and it was delicious. As well, the customer service was excellent. Our waitress was superb. Very attentive and professional. Thank you for delivering the best service ever.
Smart Xo . 2024-10-19
MORE AT Google
Always have a fantastic experience when we come here, staff, food, and service are brilliant every time. We love Nessie, she is brilliant.
Barnaby Addison . 2024-10-13
MORE AT Google
We love this branch we always go there as they always provide us with the best customer service ever. especially Nessie she’s very helpful, quick , really good as what she’s doing , she makes sure we get the best service possible.
Jay Chbn . 2024-10-13
MORE AT Google
Beautiful food. Beautiful atmosphere. Beautiful service. Nessie is the best waitress ever! So bubbly and kind. ❤️
Olivia Herring . 2024-10-13
MORE AT Google
very nice pizza but very small size, not sure I'll order again.
lovetta . 2024-10-07
MORE AT Just Eat
Just had a really lovely meal with my hubby. Pizza was excellent but must say so was Karis, our waitress. How lovely is she. So friendly and professional, she explained the app to us (we’re getting on a bit now ☺️) and nothing was too much. Will definitely be returning.
Kim Marsh . 2024-10-01
MORE AT Google
Amazing Service, really kind staff. Highly recommend!
Michael Melfi . 2024-09-22
MORE AT Google
Staff was so helpful and pizza was delicious as always!
Gabi Lara . 2024-09-22
MORE AT Google
Food was delicious, for an amazing discount, staff were very helpful thanks
Caleb Whittle . 2024-09-22
MORE AT Google
Building very good not great Not better one in Headingley Drink very gran but not great/not bad More steps Pearl/thingy clean Toilet gran clean Need helpful menu Be quiet Dad stop saying surgery all the time Food very good not great Service more quickly
Geoffrey H . 2024-09-21
MORE AT TripAdvisor
Great value with the app! Friendly staff and good food
Mechelle Paterson . 2024-09-20
MORE AT Google
Delivery time was changed. Food was cold had to reheat and pizza was not as good as before.
Jacqueline . 2024-09-09
MORE AT Just Eat
The food was cold and was missing the drink and garlic butter
Gary . 2024-09-07
MORE AT Just Eat
We had a wonderful dining experience, thanks to our waitress, Liz. We were having dinner with our family, and Liz truly made the evening special. She was attentive without being intrusive. Liz had a warm and friendly demeanor that made us feel right at home, and she was fantastic with our kids, making sure they had everything they needed. Her service was prompt and professional, and she even offered great recommendations from the menu. Liz's exceptional service really enhanced our dining experience, and we look forward to coming back!
klaudia rupinska . 2024-08-30
MORE AT Google
Lovely restaurant, bigger than it looks from the outside. Service was good as the restaurant wasn't overly busy, and food was delicious as always
Ruth . 2024-08-27
MORE AT Google
Karis was very, very helpful. She invited my 8 year old son to watch her prepare his dessert on the counter. She was very kind, bubbly and friendly, and even bypassed the West Wickham branch to come back to Beckenham for her assistance.
Daniel Harrison . 2024-08-24
MORE AT Google
The order placed at 12:00, the driver arrived at the rest at 12:15,I called at 12:30 and the rest said the food had left at 12:25..the pizza did not arrive till 12:47, so 23 min after the pizza left the rest so cold!
Louise . 2024-08-23
MORE AT Just Eat
Service from our server was great. Manager somewhat churlish and unwelcoming wanted us to pay our bill while we were still eating as he wanted to catch his bus home! This was only at about 10.20pm. Food rather took a back seat on this occasion.
Astra Peters . 2024-08-21
MORE AT Google
The carbonara tasted like a microwave meal and was cold and smelt awful
Ani . 2024-08-15
MORE AT Just Eat
Food was freezing cold, paid for delivery and took 20+ minutes to deliver my food after leaving restaurant.
George . 2024-08-07
MORE AT Just Eat
A 90 minute wait for a couple of simple pizzas when trying to feed young children wasn’t ideal. Also, they tried to charge me for olives that we didn’t receive. Feeling generous, so not going to give them 1 star. Probably will come back to Pizza Express, just not this particular restaurant.
Jason Jackson . 2024-07-26
MORE AT Google
Great food and fantastic service, we definitely be back soon
Szymon Gatz . 2024-07-25
MORE AT Google
Disappointing late night dinner. I have always liked pizza express and the menu looked good but as we came late after clearly several tables had already dined the restaurant was extremely dirty. Our table had food stains on it, a knife was on the floor by my husband's feet, the surrounding tables were dirty and cutlery and used plates remained on them throughout our dinner. I also remembered why I stopped going to Pizza Express. While the pizzas when they arrived were tasty within about 10 minutes they were cold. I am not sure why Pizza Express doesn't serve their food on heated plates.
Christin Prüstel . 2024-07-24
MORE AT Google
Place was a bit dirty ( lots of spider webs), food was delicious!
Ruby Gillam . 2024-07-24
MORE AT Google
Absolutely terrible. I spent £27 and never received my order
Daniel . 2024-07-20
MORE AT Just Eat
Nothing wrong with delivery timing, however the food was on the cold side. I ordered the Dream Team meal that came without the 2 small Peroni drinks, not impressed with that!!! I have had to reach out to Just Eat and wait for their response.
Mich . 2024-07-12
MORE AT Just Eat
Very friendly and helpful staff, particularly the manager who told us about the app. Family friendly and great for casual dining.
Angela G . 2024-07-07
MORE AT TripAdvisor
Very friendly people, great service!
Alexander Stevens . 2024-07-04
MORE AT Google
I have never had such an amazing experience at a Pizza Express restaurant! Nessi the lovely lady who served us went above and beyond during our entire dining experience. We wasn't sure what we wanted to eat because it got to the point where we wanted to try the entire menu but nessi also helped us with some recommendations which most definitely did not disappoint. The food was delicious and cooked very well. The chilli prawns starter I could eat non-stop. I would highly recommend this place and will be visiting again soon.
Eny Milk . 2024-07-04
MORE AT Google
Best pizza I’ve ever eaten at a restaurant and very good service.
ix o . 2024-07-04
MORE AT Google
I called the restaurant and they said a driver didn’t come to deliver the food. I go on the JustEat app and it says order delivered. This is awful service. I was waiting 2 hours and nobody updated me or did anything helpful to resolve the issue.
Tania . 2024-06-29
MORE AT Just Eat
food arrived cold. driver had multiple orders from different restaurants
Robert . 2024-06-28
MORE AT Just Eat
The food was amazing but the service was outstanding, our server Nessi went above and beyond to make our meal amazing
Rosey Cooling . 2024-06-16
MORE AT Google
Really enjoyable fathers day dinner. Service was excellent.
Kim MV . 2024-06-16
MORE AT Google
Food nice , big problem with the toilets , women is shut , there is a foul smell in the whole toilet area , this has been ongoing for weeks
Alisonredd . 2024-06-13
MORE AT TripAdvisor
Hi went to pizza express on thursday was very busy and understaffed but the experience was very good thanks to your very efficient and very friendly and helpful staff Nessy .
Kemal Souleiman . 2024-06-07
MORE AT Google
Great experience 😃 wonderful food and Service, thank you!
Thiru Kumar . 2024-06-06
MORE AT Google
no garlic butter can you please deliver thanks
Alan . 2024-05-27
MORE AT Just Eat
quality and speed of delivery suits me perfectly the pizza is great also.
Lawrence . 2024-05-26
MORE AT Just Eat
Great experience from start to finish, service was excellent from Nessy and food was amazing no complaints.
jeven wapshott . 2024-05-12
MORE AT Google
A great culinary experience especially with an amazing server called Nessie, she made my evening with my friend with her excellent service and her exceptional drive to make sure she provides the best customer service . I am honestly happy I got to enjoy the food and the vibe from this place. I would 100 % go here to experience the vibe again!
O Ramael . 2024-05-12
MORE AT Google
Same delicious pizzas served by delightful waitresses.
Alan Gardiner . 2024-05-11
MORE AT Google
Service slow and didn’t care after three attempts to get our food Took over an hour to get our food even though there restaurant was empty They focus on deliveries Very sad as I won’t return
Daniel Beere . 2024-05-06
MORE AT Google
Order placed at 20:40, after almost an hour of waiting for the preparing order icon to change I called Pizza Express. They said their oven was broken and were about to message Just Eat to cancel my order. Thought no more of it and was getting ready for bed at 10:45 when the doorbell rang. It was the Just Eat delivery driver with my order 2 hours late…seriously? No longer hungry, cold food and still being charged!
Nina . 2024-05-06
MORE AT Just Eat
Lovely service and George 4 years old had great fun even though he didn't finish his pizza. Had a nice box to take it 🏡 for a snack later. All very child friendly. Lizzy was the best.
Guy Gibson . 2024-05-02
MORE AT Google
Poor understanding and care of allergies - do better Pizza Express! My family and I were visiting friends having travelled from South Wales. We picked PE having visited other branches before and knowing they handle allergens well, however on this occasion I was left very frustrated and concerned at our experience. My 5 year old daughter is a diagnosed coeliac, meaning she can not have wheat, rye or barley and needs gluten free alternatives which PE does, and should indeed cater for. The slightest cross contamination makes her very ill, meaning food traces as small as crumbs with gluten can impact her body, making her very poorly. But here we are sat in a hotel room with her being sick despite the waitress earlier this afternoon telling me 'not to worry because they know what they are doing'. I found this very condescending and clearly she did not have a clue how to handle allergens having questioned whether corn is gf and bringing out vanilla gelato (which is gf) with a cone in the top (which isnt). I'm so angry at our experience. My daughter is now unwell due to your negligence PE and I will be contacting your head office. Understand this - intolerance isn't life threatening, allergies are and are completely different. So when your waitress tells me not to worry because 'her brother in law can't have gluten' get your knowledge and the difference between allergies and intolerance correct before making sweeping statements with little understanding.
Lorraine Williams . 2024-04-28
MORE AT Google
I visited with my husband and ( year old grandson on 4th April for lunch arriving at 1130hrs. The staff were welcoming and well presented and the restaurant appeared clean and smart. Our pizzas were quite good - all was going OK until I ventured into the ladies toilets. OMG! I have never smelled any toilets more putrid, stale urine, overpowering. There are 2 cubicles in the ladies, both were locked; I couldn’t have used either of them anyway because of the smell. I did use the accessible toilet which also smelled terrible. There’s no way I would have taken my grandson in there and wouldn’t have stayed to dine if I’d gone in there first. I politely mentioned this to the lovely lady waitress when settling my bill; she was aware of the problem and asked me if I’d speak to her manager as the problem (plumbing) was well known and frequently reported and as it was going to be a big job to fix, nothing was being done. I spoke to her manager and reiterated the problem. Big job or not, surely a restaurant cannot carry on trading until an unhygienic situation like this is fixed. Won’t be visiting again.
Salesstar53 . 2024-04-07
MORE AT TripAdvisor
food was tasty but almost stone cold
Kym . 2024-04-07
MORE AT Just Eat
Served with a smile. Great atmosphere and great food 👌
Shirley Campbell . 2024-03-21
MORE AT Google
Being Mother's day it was exceptionally busy. The food was really good and service was excellent. It is a spacious restaurant so it seemed more cramped than it actually is. Would recommend.
Carole Nightingale . 2024-03-12
MORE AT Google
Order marked ad delivered but didn’t turn up. Called the restaurant 4 times, first time she said she didn’t have the order then the next 3 she said she had prepared it but the driver hadn’t turned up. Just Eat haven’t done anything to sort this. We went without food and ruined Mothers Day. How can drivers just not turn up to collect food and mark it as delivered when they haven’t delivered it. No refund, no food. Absolutely disgusting service. Would give 0 stars if I could
Sue . 2024-03-11
MORE AT Just Eat
Enough is enough, just pick up a Reine pizza that did not even had a slice of ham, not a complete mushroom that would have been sliced and not cheese to cover the lack of condiments. Sincerely at £14 you are taking the piss out of you client. Trying to make business working during this hard time but you are not worth saving. Update 2024.03.09 i gave another go just to see if there was improvement and ordered 2 pizzas on delivery. What a disappointment again. It was advised 25 min at the time of order then 35 minute at the time of confirmation and it took 1h15 to deliver 2 pizzas, one was placed in a bag on a side, therefore it collapsed on itself. both were cold and nut cut. As they were not warm at all, i had to put them in the microwave which literally reduce them to some paste as there was no crispiness remaining. they are the 2nd worst pizza I had in my life. Thanks for the experience. what a terrible place.
William Laurent . 2024-03-09
MORE AT Google
The food was cold, there were drinks missing and the pizzas did not have enough cheese on for the kids. We have complained to pizza express. We are not happy with our order at all.
Janey . 2024-03-09
MORE AT Just Eat
I often order from here or eat in. This is one of my favourite restaurants in beckenham. You can never go wrong with a pizza express. I like the calamari not in the picture. My son likes the dough balls and garlic butter.
Brooke-Leigh Davis . 2024-03-07
MORE AT Google
Ordered at 19:04. Delivered at 21:21. Totally unacceptable. Am really, really disappointed and unsatisfied. Driver delivered another order before us and food arrived cold. He told us he had only received two delivery orders this evening, so couldn't understand why there was such a delay: clearly something has gone wrong with the delivery system. From ordering food to delivery time over two hours totally unacceptable (the restaurant is a maximum 20 minute walk from our house) and I would have been better off walking and collecting the order. Looking for a full refund and additional compensation for the inconvenience and this terrible standard of service. What more can I say? Used Just Eat for years now but am rethinking my choices. Simply not good enough. Food quality from this restaurant is not an issue, the issue is was that it was cold.
Paul . 2024-03-02
MORE AT Just Eat
Awful experience. Freezing cold food, inedible. Food was around 35 mins late between collection from restaurant and delivery.
Victoria . 2024-02-22
MORE AT Just Eat
Great night out, and our waitress Nessi was friendly and polite and liked a good laugh with us
David Hanmore . 2024-02-22
MORE AT Google
Nice atmosphere and great service. I don't remember Pizza Express being as good as this... I'll return again!
Alan Pottinger . 2024-02-11
MORE AT Google
This review is aimed at the owners / franchisees…. Avoid sitting anywhere near the toilet, the place stinks of ammonia & Urine. The mens toilet has had a broken urinal for months, covered with a clear plastic bag. The place literally stinks and must be a health hazard. This has no reflection on the hardworking staff, the food is what you expect from PE along with the usual over priced drinks. If a health inspector walked in it would, and should be shut down. DISGUSTING.
james francis . 2024-02-11
MORE AT Google
Brilliant !! Super fast delivery
dean . 2024-02-10
MORE AT Just Eat
Map didn’t work, the time that was estimated kept getting later and later, and then food was cold.
Oliver . 2024-02-06
MORE AT Just Eat
Visited pizza Express Express beckenham, ordered garlic bread as a starter, Not even a hint of garlic Tasted of warm dough bread And as for my American pizza, Barely warm, For the price you are paying You would expect a lot better Definitely won't returning And won't be recommending AWFUL
Keith Anderson . 2023-12-31
MORE AT Google
Food was delivered cold despite the restaurant only being 5 minutes up the road.
robin . 2023-12-27
MORE AT Just Eat
The edges of the pizza were and it was cold
lauren . 2023-12-24
MORE AT Just Eat
Ordered at 20.53 delivery said 20-35 mins order was confirmed. Waited an hour no food. The tracker just said driver at resturant. tried to call got no answer then realised resturant had shut at 10pm… So now I have the inconvenience of having to wait for a refund and myself and partner went to bed hungry because it was too late to order anything else.
Adam . 2023-12-21
MORE AT Just Eat
Staff were very helpful. Food was really good.
Judie Edwards . 2023-12-13
MORE AT Google
Lovely food. Our 1st time in beckenham
Debbie Hustwitt . 2023-12-04
MORE AT Google
Great staff are great food, we had a lovely evening taking a friend out for dinner
tracey hawken . 2023-12-03
MORE AT Google
I thoroughly enjoyed my visit to this restaurant, The food was served hot and fresh. The staff are very helpful and friendly. Will be returning.
Eddie Tiller . 2023-11-15
MORE AT Google
An hour 20 for a simple pizza. Arrived cold and rubbery. Wouldn’t take my call when I tried to find out what was happening - never again
Alex . 2023-11-04
MORE AT Just Eat
Came here for a meal to celebrate my sons birthday, food was great and the staff were exceptional! Went above and beyond to make sure he had a special day. Huge thank you to Erjona and Nicky!
Natach Hutchison . 2023-10-27
MORE AT Google
Food was delivered on time, unfortunately the Piccolo to go deal was missing the drink and only came with three out of the four dough balls! I called Pizza Express straightaway and they apologised and said as it’s through Just Eat there’s nothing they can do.
Nina . 2023-10-18
MORE AT Just Eat
very good,pizza excellent as always. delivery on time.
lesley . 2023-10-16
MORE AT Just Eat
BEST PLACE EVER, it was so good, excellent service towards our group and it was excellent customer service and really felt good
Alejandra M L . 2023-10-14
MORE AT TripAdvisor
The driver went to wrong Road. He kept going past my Close. My husband had to walk down the road eventually and go get it from him. Food was cold. I also asked for no mushrooms on the note and it has mushrooms.
Shirley . 2023-10-09
MORE AT Just Eat
A really good looking and spacious branch
Thomas Messenger . 2023-09-19
MORE AT Google
Came in with my family a couple weeks ago. We come here often and the service and food quality never disappoints. On this occasion, we were served by Rashi, who was super friendly and attentive.
Natalia . 2023-09-16
MORE AT Google
I’m very disappointed with this order. My food was cold and the pepperoni was burnt. I couldn’t even eat it and had to throw it away
Divine . 2023-09-12
MORE AT Just Eat
Excellent fresh ingredients and good combinations
Fawne . 2023-09-09
MORE AT Just Eat
My pizza was late, and literally cold to touch and didn’t look like it was fresh at all.
Caitlin . 2023-09-08
MORE AT Just Eat
Like the food there. Just a bit of cleanliness they have to focus in. The rest is awesome.
Anoop Lal MR . 2023-09-03
MORE AT Google
Highly recommend, fresh ingredients and delicious pizzas. Food was delivered very fast.
Fawne . 2023-09-02
MORE AT Just Eat
Ordered a pizza at 7:30, waited, waited and waited, three drivers assigned to said pizza, all turned away, order cancelled at by 8:45pizza Express at 8:45, if you're hungry, don't waste your time
C A . 2023-09-01
MORE AT Google
Delivery driver was very helpful whilst I checked order.
Alisha . 2023-08-27
MORE AT Just Eat
Ordered online garlic bread and dough balls … both arrive without garlic butter!! Called to the error corrected but told by those who catered the food to complain to deliveroo who simply delivered the food!!
Winston Winnie . 2023-08-19
MORE AT Google
Half the pizza was missing cheese, calamari was a bit burnt
Catherine . 2023-08-11
MORE AT Just Eat
Having ordered a delivery last night I was shocked at what we received. The thinnest base I've ever seen with barely there toppings. Soggy and tasteless. Definitely not value for money and I will not be ordering from there ever again.
Adrian T . 2023-08-06
MORE AT Google
Was great to see the classic cinema posters before a trip to the movies! The sorbet was really nice too
Sean Monaghan . 2023-07-26
MORE AT Google
Ideal venue for lunch or evening meal with friends
Ann Cronin . 2023-07-23
MORE AT Google
My order is missing the drink I've paid for. Rang the restaurant who said contact just eat. Can see no way to log my dissatisfaction. When I click on my order is missing an item it only shows the pizza. There is no avenue to raise this issue. Beyond frustrated 7
Lisa . 2023-07-18
MORE AT Just Eat
Delivery issues sorted this time so will give them another chance!
Steve . 2023-07-12
MORE AT Just Eat
Lovely meal and friendly staff.
Andrea Kechiche . 2023-06-28
MORE AT Google
I popped in for lunch on the spur of the moment and so happy that I did! The food was delicious and cooked perfectly. Staff are so helpful, and the atmosphere here is great.
Susie Michael . 2023-06-15
MORE AT Google
Delicious food and fast delivery
Tania . 2023-06-10
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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For the food I would have given 5 stars but the waiter was something else !! When my grandson originally ordered from the set menu he chose the panna cotta for desert however he changed his mind and ordered the rum baba (at our extra cost) only to be told by the waiter after that he has to have the panna cotta as well as he originally ordered it!! No problem we paid for both but given his attitude I was not paying £23 service charge and paid £13. We were literally chased down the road and told service charge is mandatory and I legally have to pay it!!! I don’t think so…. Such a shame because we have had some great times in this restaurant and lovely food but sadly will not be going back.