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3.9

Based on 1.089 opinions finded in 5 websites

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Nº 4203 in 7028 in City of London, Westminster

Nº 371 of 567 Italian in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..spinachcheesepaycookedpastasaladmustpizzachocolategarlic

comment_iconOpinions

The spot is perfect, restaurant is a little small and compact (with occasional nudges from people walking by). The big issue with our trip was the slow service. It took over an hour and a half to receive our food once we had eventually placed our order. Three other tables actually walked out due to such a slow service. It took 20 minutes to get a waitress to take our order in the first place! Big shout out to Molly, one of the waitresses, who was doing an amazing job dealing with not only the understandably frustrated customers but also the snappy and rude manager on duty. She did a great job and is definitely an asset to the branch. Food (when it arrived) was tasty as always but they really need to improve on getting the food out as quickly as possible and not having only 3 people working on a Friday night!!

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Roam09428249905 . 2024-10-25

MORE AT TripAdvisor

Not very busy as it was late. Nevertheless our waitress Ecem was super helpful, helping us get the deal for the discounted pizzas (we two students thank you very much ;) ) and being lovely and attentive. I recommend going here when its not busy as the staff have some time time to shine!

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Nechama Ambuhl . 2024-10-14

MORE AT Google

The dining atmosphere was wonderful, and the food was absolutely delicious! Despite arriving later in the evening, Ecem provided us with warm and attentive service🥰 This is definitely a restaurant we’ll be returning to!

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YH . 2024-10-14

MORE AT Google

Ordered a Margherita pizza and it really hit the spot for me. Ecem was such a great server, kind and helpful.

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Shayna Oh . 2024-10-14

MORE AT Google

Amazing food and ambience! Ecem took lovely care of us - the service was quick and efficient, and she was very helpful.

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Vaibhavi Katal . 2024-10-14

MORE AT Google

Excellent service and the pizzas were really generous in size. Very happy for a family outing.

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Claire Davies . 2024-10-13

MORE AT Google

Come up to London to see a show and came to Pizza Express for lunch. Had a great experience. Staff very attentive and food amazing!

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Ian Patmore . 2024-10-13

MORE AT Google

We have a little one and Isabella and all the staff at Aldwych were so lovely. The food was amazing which made the whole experience ever better!!

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Alexandra Cardoso . 2024-10-13

MORE AT Google

Really nice atmosphere and amazing coffee ❤️ Thank you! I also like the location.

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Aly Ti . 2024-10-13

MORE AT Google

Had a great lunch with girl friends. Food was quick and delicious and the employees were super attentive. Great option pre-theatre.

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Courtney Jaehme . 2024-10-13

MORE AT Google

Lovely food and service, very attentive staff. will be coming back!

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Saba Elm . 2024-10-13

MORE AT Google

We had a bad experience here after being seated by both the toilet (which we could smell) and the kitchen (noisy of course), we politely asked to move. One waitress was understanding and said she'd check, but another came over rudely, asking if we were "the people unhappy with their seats" and told us it would be a 30-minute wait if we wanted to move. We said it was fine to sit there as we did not want to wait that long. She ignored this response and proceeded to say we should get up so she can sit other people down there. The attitude was uncalled for! We resigned ourselves to staying, but then watched her clean a nicer table and seat a couple who had just walked in straight after. It was clearly rude and for the calm people we are it boiled our blood, we left without eating. It’s not the fact we were seated next to the toilet, that we can live with, it’s that our reasonable request was blatantly ignored and treated with unnecessary attitude. Then to favour other customers when we’re all paying to eat here.

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Abena . 2024-10-12

MORE AT Google

I really love pizza here. Recently, especially american Hottest is amazing. Ecem, she is a so kind and lovely server I have ever met! Thank you again!

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점온 . 2024-10-09

MORE AT Google

Ecem was so kind and lovely ❤️ we enjoyed a lot ☺️

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Hye Yeon Cho . 2024-10-07

MORE AT Google

Great! Ecem was a lovely server x

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tanisa karim . 2024-10-07

MORE AT Google

Walked in to be ignored by staff standing around having a conversation then for them to seat the person behind when I then asked of we could also have a seat tylhe gentleman walked away ignoring us to go do something else Never been so embarrassed and humiliated in a hospitality setting in my life wouldn't recommend at all !!!

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Sammy Darcy . 2024-09-28

MORE AT Google

Had good pizza & nice beer with friends served by the lovely isabella who was very attentive and kind - definitely coming back!

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Alex Taylor . 2024-09-28

MORE AT Google

Everything is just too slow here. Get ready to wait for your pizza for an hour and finally wait for your check for another 20 mins.

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極たまご. . 2024-09-27

MORE AT Google

don’t come. don’t come. don’t come. 30-50mins for each order, 20mins for calling waitress for the bill. worst pizza express experience. oh it’s not pizza EXPRESS but pizza STRIKE, definitely.

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zou yueling . 2024-09-27

MORE AT Google

I recently had the pleasure of dining at this pizzeria with my family, and I must say it was an absolutely fantastic experience! The food was incredibly delicious – the pizza was perfectly baked with fresh ingredients and bursting with flavor. Even my kids, who can be picky eaters, couldn’t get enough! What made our visit even more special was the wonderful service. The manager was extremely friendly and welcoming, making sure we felt right at home. Her warm attitude and attention to detail truly made a difference. We had such a great time, and this will definitely become our go-to spot for family outings! Highly recommend!

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Marzena Szamot . 2024-09-24

MORE AT Google

The food was lovely. Although we were the only ones in there.

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Lisa M . 2024-09-17

MORE AT Google

Visited the Pizza Express restaurant in the Strand early evening before going to the theatre. Our waitress, Tallulah was fantastic. She was helpful and knowledgeable. We had a lovely meal there - thank you.

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Frances Barbour . 2024-09-08

MORE AT Google

Lovely experience, excellent food and very attentive staff.

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Andrew Jee . 2024-09-07

MORE AT Google

Perfect service. Delicious meal.

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Rezveer Kaur Walia-Dwyer . 2024-09-02

MORE AT Google

Manage a bit rude not happy at all Which should’ve been a nice family, meal Was very unpleasant Will not be eating here ever again I’ve eaten in loads of pizzeria and always loved it but 147 the strand I’ll will keep clear of it

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Lee Thoroughgood . 2024-08-25

MORE AT Google

The worst management and service that I have ever received in any food establishment. The manager argued back when we sent food back for being cold, couldn’t split a bill ect as we booked as a group apparently. Absolutely no help

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Elle Thoroughgood . 2024-08-25

MORE AT Google

One of the best Pizza Express I've been to. Lovely decor, cosy and attentive staff. Amazing!

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Alisdair Hunter . 2024-08-24

MORE AT Google

Was greeted and sat by the manager on duty - she was super welcoming, friendly tried to upsell in a natural and non forced way. She then handed my table over to a waitress. Food was above average. I had potato salad which, was tasty but think the kitchen used a blunt knife to cut, diced onions appeared more like sliced which slightly detracted from the dish. Dough balls and halloumi were cooked to perfections. Main issue is when I came to pay, I opted for cash, the waitress shorted me by 10p - which fair, she didn’t have it in her float, however she commented, and acknowledged by saying “oh I don’t have it, but it can be a tip” which I though was extremely obnoxious hence the lower rating for this visit.

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James . 2024-08-22

MORE AT Google

Best food ever and great waiters

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Efe Ersoy . 2024-08-03

MORE AT Google

Always great to eat pizza here fab

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Richard Foster . 2024-08-01

MORE AT Google

Lovely meal here, food excellent and our waiter Sandeep was great.

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Anna Sheasby . 2024-07-27

MORE AT Google

Staff are always friendly at this branch but unfortunately the food was very bland. And this is now the second time I have been here. Not enough toppings I asked for extra cheese I don't think they were paying any attention. Also could not understand how the classic sloppy guiseppe had reduced a few sizes.. Very strange. A shame that this doesn't live up to the Stratford Westfield branch.

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jj malone . 2024-07-15

MORE AT Google

The place was half empty when we arrived, so it is a good location if you want to quickly find a place for the big company. The food was good, the service reliable.

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Dmitry Kuznetsov . 2024-07-02

MORE AT Google

Everything was very nice! Thank you to Consuelo for friendly and professional service!

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Mykola Boiko . 2024-06-27

MORE AT Google

Great neopolitan pepperoni pizza and spinach salad!

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Corby Jones . 2024-06-21

MORE AT Google

I came on Thursday lunch all the team was very nice , the manager very professional,, for sure comming back

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SNAVE FF . 2024-06-15

MORE AT Google

I came in on Thursday for lunch with my son. Everything was amazing especially the manager who took really good care of us. Strongly recommend.

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Dali&Jay . 2024-06-15

MORE AT Google

Called in for a late lunch. I love pizza express and always have one when back in the UK . I have never visited this branch before and was very happy with the overall experience. Warm welcome. Assistance in using my new Pizza Express APP ! Efficient and friendly service. Pizza was wonderful, as ever. Thank you.

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THE TRAVELLER . 2024-06-08

MORE AT TripAdvisor

None of what I'm about to write is directed towards the wait staff who tried their best and I feel sorry that they are usually who has to deal with angry customers. It took 40 minutes for our 2 starters to arrive (dough balls and mozzarella salad) . You could see other tables getting antsy as well. We gave ourselves 1hr30 before we had to leave to get to the theatre and it was only just enough. We were told the kitchen was understaffed and yet it was heart breaking watching numerous delivery drivers leave with orders. Maybe when you are that busy/understaffed, you should turn deliveries off.

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Jemma Jordan . 2024-05-31

MORE AT Google

Very good variety of pizzas at affordable prices. The staff is friendly and advises you very well. The place is spacious and clean. Its location is very central.

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Elisabet . 2024-05-24

MORE AT Google

We had a very attentive waiter and the manager was also really pleasant. The food was excellent and the place seemed to be running like clockwork.

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Louisa Williams . 2024-05-19

MORE AT Google

The manager treated me with an attitude of contempt because I went to the second floor directly to sit down and ask for the order through the app, he was a little rude in his body language and the waitress told me that I should ask for the order from her and not in the app🤨. Also because I was dressed in sports clothes and wet from the rain 🤬and her treatment was unkind. I love pizza express but I won't go back to this store😡

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G R . 2024-05-16

MORE AT Google

The food we ordered was good but we initially had the incorrect order but this was amended. I think the service needs alot of improvement the wait staff were polite but needs training on getting the correct order for the table. The manager was rude - understandably the place was under-staffed and it was busy but you shouldn't be rude to your customers and you should set an example for your staff on how to handle high pressure environments.

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Josh Pedro . 2024-05-16

MORE AT Google

Rush throughout whole meal, brought bill and hand held device hadn't even finished my drink. Felt rushed out. Wouldn't mind but restaurant was virtually empty. Food not that good either.

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Gail Byrne . 2024-05-13

MORE AT Google

Came in with my partner to ask if they had a table for two, we were told that they were winding down the lunch service to prepare for dinner. Annoying that they couldn't accommodate us at 2.30 on a Sunday afternoon and the member of staff we spoke to was rude as well, not impressed!

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Simon Ross . 2024-05-05

MORE AT Google

We were looked after very well at the restaurant despite our booking not showing up on their system. They managed squeeze us in and get us fed and watered in time for our visit to the theatre!!

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Robert Campbell . 2024-04-09

MORE AT Google

Literally the worst service I’ve had from a restaurant in a while. Didn’t serve water even after asking four times. Took so long before they got my order. Service time so slow. I’m usually a fan of Pizza Express, and I’ve had it in branches across different parts of the world. This one was the worst.

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Maxine Pinpin . 2024-04-02

MORE AT Google

Had an amazing time- one of my favourite branches. Service was prompt

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Selin Bilgic . 2024-03-26

MORE AT Google

Food was mediocre. Macaroni cheese tasteless. Like warm starters. The service was amazing can't fault it. The cost The really not worth the quality if food. We spent 90pounds on a kids meal. Garlic bread starter and bruchetta. Macaroni cheese and pizza. A desert and soft drinks. If the food had been better quality the price may just about seem reasonable. Disappointing really.

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M17el M17el . 2024-03-21

MORE AT Google

I stumbled upon Pizza Express by chance. I was in a hurry, I had little time to eat and I was thrown into the restaurant without knowing what to do. Fortunately, chance allowed me to meet Fehzan! With great professionalism he welcomed me into the restaurant and made me sit at the table and, pleasantly, presented me with the restaurant's offers for lunch, also reassuring me that I could consume my food without causing delays in my work appointments. I must admit that he kept his word! I had the opportunity to have a calm lunch, eating an excellent pizza and enjoying it until the last slice. I didn't know the place but before returning to my work commitments I inquired about the manager who welcomed me and I assured him that I will definitely return to that place which allowed me, for thirty minutes, to relax, putting aside work problems and recharge my batteries. batteries for the subsequent work steps. Thanks Fehzan! I would love to find a manager like you every time I entered a club!

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Alessandra . 2024-03-18

MORE AT Google

Great food, the server was really friendly and helpful. 4 star because we wanted a booth seat and were told it was reserved, yet people didn't come until we were leaving, the vegan pudding someone wanted they didn't have, and they also forgot to bring out the olives we ordered.

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Georgia Newman . 2024-03-17

MORE AT Google

Just had the most delicious meal at Pizza Express, and the atmosphere was so cozy and inviting, perfect for a night out with friends or family. Big shoutout to Faizan, the manager, for making sure we were all well taken care of. He really went out of his way to make our dining experience extra special.

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Maria Ismail . 2024-03-14

MORE AT Google

Warm and welcoming, service great. Food excellent and only minutes away from many theatres.

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Steve Jarman . 2024-02-27

MORE AT Google

The nice lady with short blonde hair recommended me the vegetarian pizza and it’s best pizza I’ve had in a while. Thank you for serving me! :)

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Gaveshna Sarswat . 2024-02-27

MORE AT Google

Food was pretty good and I reckon there will be something for most who like pizza. Asked about a student discount for pizza before starting and how it worked. Was just told to scroll down to read the conditions, which I skimmed through but would have hoped that they would have told me meant that by using the "free doughball" rewards on their app meant I wasn't eligible for either offer. Then to add insult to injury they wouldn't take my Tesco clubcard vouchers as I'd used the doughball offer. This was all on top of not being served for about 40mins and waiting about 30mins for drinks to come. Starters came out about 10mins after this, but one of the sides that was asked to be done as a starter didn't come until after all the pizzas had been served. The pizza I wanted was also not possible as they had run out of mushrooms. The service staff themselves were friendly, but far too slow. Overall, I'd say it was tasty and nice enough. But if your looking for something nice and quick or decent service I would probably choose somewhere else.

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Matthew Dean . 2024-02-19

MORE AT Google

Overall had a great time, always happy to have GF and DF options as well as normal so all my friends and I can eat together. The manager named Fezhan was awesome at ensuring all the allergen stuff was taken care of.

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Ella Mercer . 2024-02-17

MORE AT Google

I had a fantastic experience at Pizza Express, thanks to our server, Fehzan. He greeted us warmly, provided excellent recommendations, and ensured everything was perfect throughout our meal. Fehzan's exceptional service, coupled with delicious food, made our visit memorable. Highly recommend!

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Hasan Enes Güray . 2024-02-17

MORE AT Google

I had the pleasure of dining at Pizza Express three times recently, and each visit was nothing short of exceptional. The food was consistently delicious, and the staff were incredibly friendly and attentive. I must highlight the outstanding leadership of manager Fehzan , whose professionalism truly set the tone for the entire dining experience. It's rare to find such a welcoming atmosphere coupled with delicious food. I highly recommend this establishment to anyone looking for a fantastic meal served with a side of genuine hospitality.

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Amal Mokdad . 2024-02-15

MORE AT Google

My son is diabetic, which means we need to know the total carbohydrates in all my son's food, so we can give him the correct insulin dose. He selected the chocolate fondant dessert, the details of which were not yet available in the nutrition info on the app as it is a new dish. The restaurant Manager whose name is Fazhel, was extremely helpful and actually went to get the packaging from the kitchen to find out the carbs and help us calculate it exactly. Our waiter, Aston was also extremely helpful and attentive as well

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John Williams . 2024-02-12

MORE AT Google

Amazing place, we went there before our Lion King show and it was a great choice. Lovely people with truly caring service. Big recommend!

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Jonah Jan . 2024-02-10

MORE AT Google

On Tuesday, I visited to Pizza Express with my friends and was served by Viraj. The girl who prepared the dish did a fantastic job. The food was of good quality, and the service was good as well. Everything was asked, even desserts and allergies.

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Shubhankar Shetti . 2024-02-08

MORE AT Google

Visited pizza express on Tuesday with my friends. I was served by Viraj. His service was exceptional with friendly behaviour. He was mindful to ask us about the allergies and also asked us about any desserts and second round for the drinks. Viraj was very courteous and attentive and it was easy to approach him. The service was very quick and Viraj suggested us new offerings on the menu. I had ordered Pollo Fiesta which was one of best pizza's I've had. I would like to compliment the female chef that was working that day.

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Dhairyasheel Kale . 2024-02-08

MORE AT Google

Great food and amazing service from their lovely staff, Maria !

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Jia Angelene Perez . 2024-02-06

MORE AT Google

Food's always good, service is friendly, and they often have a deal on.

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Rex Fox O'Loughlin . 2024-01-15

MORE AT Google

나이가 있고 키가 작은 남성 직원은 들어왔을 때부터 인상을 쓰면서 자리로 안내했고 식사 후 접시를 치워준 20 분 뒤에야 계산을 요구했다. 또한 카드 단말기만 테이블에 올려놓은 채 알아서 계산할 것을 요구하고 다른 일을 보러 갔다. 이것은 다른 테이블과의 명백한 차별이었다. 아시아인을 차별하는 것으로 보인다.

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Mc S . 2024-01-13

MORE AT Google

Sabroso, caro, pero una anteción poco calida, casi que nos castigaran por consumir poco. No volvería.

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Lucciano Rezzio T . 2024-01-10

MORE AT Google

Perfectly located for Mama Mia pre-show meal. Expected Pizza Express quality food and great service. Would recommend booking if a group of you as very busy on a Sunday lunch time.

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Clare Harvey . 2023-12-17

MORE AT Google

Very slow service. Were going to order dessert but we're waiting more than 20 minutes for a dessert menu so decided to just pay and leave

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Laura Duckett . 2023-12-10

MORE AT Google

irvyna was great, such a wide smile and great attitude

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Hosam GN . 2023-12-07

MORE AT Google

テイクアウトで頼みました。 それから40分程、席で待ちました。 まだかと聞くと、すぐに持って来ました。 ピザは冷たく、硬かったです。 最初にオーダー取った男性は、注文のときに、舌打ちしていました。 味は好みだったので、残念です。

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新谷真里 . 2023-12-05

MORE AT Google

I recently dined at Pizza Express and had an exceptional experience thanks to Iryna's outstanding service. Her attentiveness, friendliness, and promptness truly enhanced our meal, making it a memorable visit. I appreciate the excellent customer service provided by Iryna, and it positively influenced my overall perception of Pizza Express.

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Cristina Jimenez Garcia . 2023-11-30

MORE AT Google

Very lovely place!! Been served by Iryna, she is very amazing and warm welcoming, will definitely be back here :)

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Daniel Bulmaga . 2023-11-29

MORE AT Google

I’m impressed of the service, amazing food quality, I would love to mention that Iryna girl from Ukraine she’s been amazing, everything was perfect,thanks Iryna ❤️

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Ion Cirnat . 2023-11-29

MORE AT Google

Great place, the food was amazing ! Special thanks to Irina she is the best ! 🥰

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Ana-Maria Afanasiev . 2023-11-29

MORE AT Google

I like this place ,very good service,especially waitress Iryna. She is very friendly and positive person.

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Olena Morozenko . 2023-11-29

MORE AT Google

Everything was really amazing and food was so delicious. Iryna was very accommodating and has very nice hosting ability. She is perfect and i would recommend many more other people to visit here . 😘😘😘😘Good times only

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Roshni Dangal . 2023-11-28

MORE AT Google

The waiter Irуna served us. Irуna knows her job, she offered us very tasty food. We were delighted with the service.☺️🙏

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Ivan Andoni . 2023-11-28

MORE AT Google

Such a nice place! We're so impressed with the delicious food, lovely athmosfere and fantastic service of Iryna!

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jurijs antonovs . 2023-11-28

MORE AT Google

We had a quick lunch there. The food came quick and hot. We love the pizza and grilled aubergine. The staff Iryna was super helpful and friendly!

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Janine Ng . 2023-11-27

MORE AT Google

I am a student of King’s College London and I was there to claim a student offer. From my past experience from a few other restaurants nearby, I was assuming that I will be treated bad by the staff.But contrary to my belief Claudio treated me with a welcoming smile and respect also helped me out with claiming the student offer. Now I go there whenever possible just because of him.

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Sreedevi Raghunath . 2023-11-26

MORE AT Google

Very busy visit before a theatre show

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Eric Hutchings . 2023-11-24

MORE AT Google

this is a day late but i promised i wouldn't forget so heres my review IRYNA IS THE BEST WAITRESS EVER

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Leyla Kiraz . 2023-11-23

MORE AT Google

Staff are very rude, the food is very bland.

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Reza Heravi . 2023-11-22

MORE AT Google

The food was fantastic as always and the server Iryna was very kind and helpful. Can’t fault it I’d definitely recommend, perfect location before seeing a show or if you’re spending the day in Somerset house.

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Shauna McGuinness . 2023-11-22

MORE AT Google

Had a great time. Was served by Irina. She was quite welcoming. Will definitely come back :)

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Ujjwal Sharma . 2023-11-22

MORE AT Google

Really good service, came 5 minutes after ordering. Special thanks to Iryna for helping me apply my discounts when paying for the bill.

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Zavi Genc Bello Hernandez . 2023-11-22

MORE AT Google

We were politely asked if we could move tables due to a larger table required for a booking We were kindly offered a free hot drink for the inconvenience. Very busy, we were due at theatre so tight turn around. Aston (waiter) was an absolute star! Professional, helpful, friendly and calm nothing was too much trouble for him. He was a delight .

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Ali Cartwright . 2023-11-19

MORE AT Google

We had dinner at this restaurant yesterday. Great food and service! Everything was served up perfectly! Special thanks to Iryna!

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Sergey Gorbenko . 2023-11-17

MORE AT Google

The food was really delicious and the service was brilliant, especially Iryna’s.

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Khalid Alotaibi . 2023-11-15

MORE AT Google

Great Pizza and very good deals for students. Very nice staff especially Iryna

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Aidan Joaristi . 2023-11-13

MORE AT Google

Iryna was really helpful and made our experience here as smooth as possible

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Rohika B . 2023-11-13

MORE AT Google

Enjoyable meal with good. Speedy service. The waiter was very friendly. A little early in the evening for a great atmosphere, but enjoyable pre-theatre meal. Shame Veniziana wasn't on the menu.

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Christine Burchell . 2023-11-11

MORE AT Google

Iryna was very kind and helpful!

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Henri Feto . 2023-11-03

MORE AT Google

Great service by Iryna today - really friendly and efficient. Thank you so much 😊

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Kim . 2023-11-03

MORE AT Google

Iryna was great! First class service

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Alex Swan . 2023-11-01

MORE AT Google

The impressive thing about the restaurant is how on the whole they manage to serve a big party all at once. Food was up to the usual standard.

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Steve . 2023-11-01

MORE AT TripAdvisor

Went there today, we asked about the student discount but was not accepted in the end by the older blond women

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Christian Loeblein . 2023-10-31

MORE AT Google

You really looked after us thank you.

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Frankie Freeman . 2023-10-25

MORE AT Google

Pre theatre dinner in one of the restaurants of the Pizza Express chain. Nothing special really. You get what to expect.

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Annie Guerard . 2023-10-22

MORE AT Google

Issa was a wonderful server! A great sense of humour whilst keeping it professional.

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Lucy Loo . 2023-10-14

MORE AT Google

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