Pizza Express in City of London, Westminster

Amazing staff a blond lady with ponytail and glasses very helpful as I love a pizza that isn’t long in the menu , she made sure the chefs help her too in order for me to have it . Thanks again

Amazing service and experience by Anna Marie

Great service, lovely atmosphere.

Absolutely top notch service and great food.Definitly will come back soon

Really tasty pizzas and lovely staff. The classic La Reine pizza was super tasty, and our waitress was very mindful of our sleeping baby.

Waitress was extremely rude for no reason what so ever and manager took her side and practically didn’t want to hear my side which had made me very uncomfortable and also feel that they were racist towards me !!!! Very bad customer service and will definitely be taking it further.

Typical pizza express but in a nice location. Also seemed to be quite quiet on our two visits early evening on Saturday and Sunday.

It was crowded so didn’t get chance to enter.

Its a chain, I think they are a bit understaffed since all I had was a takeaway and wound up waiting for quite a bit after it was ready. There was a delivery driver who showed up a fre minutes after me and got the food before I did...

Overall very good. Unfortunately when staff find out a voucher is being used,in my opinion service drops. Not only pizza express, a lot of chains. Weather the 'T' lady or the C.E.O the level of service should remain the same.

I had a great night on Saturday ,food was good,the stuff was very friendly and Kind (Pasquali).a very good and delicious experience.

Lovely place amazing staff nice food.

We had an amazing time at Pizza Express in Paddington, and a huge part of that was thanks to Anna Maria! She was incredibly friendly, welcoming, and efficient, making sure we had everything we needed with a smile. Her service was top-notch, and she made our dining experience even more enjoyable. The food, as always, was delicious, fresh, and full of flavor. The restaurant had a great atmosphere, and everything was served promptly and with care. If you’re looking for a place with great food and exceptional service, this is the spot! Big thanks to Anna Maria for making our visit so special. We’ll definitely be back! Highly recommend! ⭐⭐⭐⭐⭐

Take super long time to serve the food… but the whole restaurant had only 2 tables…

Anna Maria was exceptionally wonderful during our visit this evening. Very attending and very welcoming. Definitely recommend.

We did not get kids free meal as offered.

Very good experience. The food is good and the staff are friendly.

We are were visiting London from Ireland for the weekend, our last stop on the way to the airport was Pizza Express. Had the pleasure tonight of being looked after by Anna Maria and her staff team, two other fantastic ladies plus the chef team. We had a beautiful meal and even though the restaurant was full we were looked after so well, the food was amazing and the waiting staff were second to none! Well done to all three ladies for front of house skills rarely seen in such a busy environment! Anna Maria is an absolute legend and a lady. Will definitely be back to pay a visit in the future. Excellent! 👌

Evitar esto Brunch es dirigido por una señora turca llamada Neriman , Ella empleó en su mayoría búlgaro - gente turca y el resto de los buenos miembros del equipo terminan sin horas o sin trabajo sin ninguna razón. Recomiendo DEFENETAMENTE trabajar en otro brunch ratter que paddington hows largo tiempo el gerente es Neri.

Anna Maria was so nice, and the pizza was delicious. I diThe atmosphere of the place was amazing, we felt so good there, I really recommend it!

Good service and fresh food. Surprisingly busy for 2pm on a Sunday so all the better.

Really good food. Lovely service.

Thank you so much guys for this delicious meal you just made me. Absolutely delicious and well presented 🎁 😋

After visiting a very sick relation in hospital and it being my birthday we decided to go for a meal in Pizza Express Paddington. Food was nice,. our waitress polite but experience totally ruined by the rudest manageress I have ever come across. The restaurant was not busy at all and after settling the bill we went to use the washroom facilities before leaving the restaurant. We were met at the door by a totally irate woman shouting and saying the WC's were for customers only. We had been in the restaurant for over an hour, which any competent member of staff should realise, we are both in our 60's, not badly dressed and to be shouted at for using the restaurants facilities was awful and very embarrassing. We explained we had just had a meal, settled our bill, (left a tip) and we're on our way out and was met with agressive abuse and false accusations. No apology, no "I must be mistaken", but a raised voice repeating that the toilets were not for non patrons. We requested to speak to the Manager, which so sadly was our accusser. An apology which was not forth coming only an ignorant person with no customer skills and manners that should not be in a role of management. My guest is a Pizza Express Gold member and has never experienced such treatment. Totally spoilt evening, and I suggest to anyone using the restaurant to seek out the manageress before using the facilities and run like hell if you meet Pizza Expresses toilet warden.

After visiting a very sick relation in st Marys hospital, enjoying a pizza meal with polite waiting staff, we used the toilets before leaving. Our Pizza Express experience was totally ruined when an extremely rude 'manager' followed us to the e xit and said you can't use the toilets, they are for customers only, insinuating that we had walked off the street to just use their toilet. This was said loudly in front of other patrons which was totally unacceptable. I was totally appalled that a manager would not know who was eating in their restaurant, it was only a quarter full. She would not apologise. We had to argue with her and prove we had eaten there. Lucky I had my receipt. I have never been treated so badly in a restaurant. I am a gold pizza express member, and sadly will not be returning to pizza express Paddington and will tell everyone I know not to visit this branch unless they replace the manager

We had some pretty good thin crust pizzas for dinner, and a children's menu was available for the children which consisted of a starter, pasta or pizza and a dessert. The waitresses were very friendly and attentive.

Un gran lugar para una pizza extensa carta. La Gerente es un diamante y el personal es muy acogedor y servicial. Pasamos una noche encantadora allí. Siempre hemos tenido una buena comida cuando hemos ido a este lugar en particular.

Snowball doughball wreath was delicious

Ordered the NEW pancetta and sage dough balls, the written description looked great but the actual dish is Dreadful! Don’t waste your money. I sent it back as the description says crispy whilst mine came barely seared and tasted of oil. The portion size is ridiculous. You pay nearly 9 pound for 4 TINY dough balls that has the lightest dusting of Parmesan, and came with what tasted like a salad dressing. To be fair the picture is doing it justice. I mean really where is that 9 pound going?

Positive experience, fantastic pizza reminiscent of real Italy, the staff were incredibly polite and welcoming 😊 We will definitely come here again next time we come to London 🤩

Después de un largo día con el desfile del Señor Alcalde, la luz de Navidad y Hamleys, ¿a dónde más llevaría a una familia de 8 personas, incluidos 2 niños pequeños? El personal no podría haber sido más atento. El más joven de nuestra fiesta se entretuvo con lápices de colores y una porción de tamaño sensato. Mientras que los adultos disfrutaron de la elección de bebidas y excelente comida. Nos íbamos cuando nuestro camarero nos recordó que el menú infantil incluía un postre y uno empacado para que nuestro miembro más joven lo llevara. Una adición encantadora fue un regalo adicional para su hermano ligeramente mayor que había comido del menú para adultos. Un soberbio final para un día. Aunque uno podría decir que sabe qué esperar en un Pizza Express, el equipo aquí sabe cómo plantear el juego con un buen chef y un servicio fabuloso. Impresionante ubicación también

Anna Maria was superb, patient, and kind - we had a lovely lunch for my mum's birthday. Definitely recommend it!

PizzaExpress: Disappointing First Impression ⭐️ Unfortunately, my first pizza experience in London was a letdown. PizzaExpress felt like a commercialized pizza chain, and my pizza was average at best. The taste and quality were nothing special, leaving me underwhelmed. For now, I'll have to stick with a one-star rating. Perhaps I'll try a different location or another dish in the future, but this particular visit didn't leave a good impression.

Came here last week , late afternoon . Met a friend and a spur of the moment decided to come here ( initially not my first choice as unfortunately my experience at other pizza express over past couple of years have not been of their usual standard ) The restaurant was understandably quiet due to time of day , amd was my friends first time in any pizza express , All I can say is from the moment we sat down , wow !! We was hosted by Paco , who when I asked if the bottled beers are chilled he just gave me a reassuring look and I wasn’t disappointed!! When I enquired as to the calamari to start , Paco replied that he is from Napoli and he knows food !! That was an understatement , Out whole lunch ( 3 courses ) was amazing , such nice , fresh and perfectly presented and served food with outstanding interaction , The table opposite us also felt this and we had a nice chat with those also , I highly recommend this place ( I wonder if it is perhaps a private run franchise ) as it far exceeded any previous visits to a typical chain restaurant! Schoolboy error by ourselves at the end as we didn’t mention either the blue light / veterans discount that they offer ( I believe it’s 20% also ) Yet for 2 of us , 3 courses each with drinks ( including alcohol ) a very well spent £82 , so with discount you are going to be hard to beat that ) Calamari was very good , fantastic pizza and delicious tiramisu!! The chili oil ( and garlic ) on the table were definitely home made and they were good ! Thank you guys , was a lovely meal , atmosphere and we will see you again soon !

Fantastic restaurant, efficient and friendly service, top notch food. Thanks

Pizzeria with terrace overlooking Paddington Basin. The staff is fast and friendly.

Esperé 30 minutos para dos platos de pasta muy básicos y una pizza s, a pesar de que el lugar está en su mayoría vacío. La comida no valía la pena el precio. El servicio fue peor. Presentada la 'opción' de dar propinas al pagar con tarjeta, la actitud del servidor pasó de abrupta a francamente grosera. No podíamos esperar para salir de allí.

Always good pizza and service at lunch time.

Amazing staff and fast service! Pizzas were really good!

I went to the restaurant and asked to use the toilet while I'm waiting for my friends to have dinner but the lady manager rudely said not for public use. Is it something that I have to pay first for the food then I can use? Disappointing experience

Will never be coming back! I tried to use my student discount as I'm a uni student but when I went onto unidays no offer was coming up under pizza express. I showed the staff members and showed him my uni ID but he went on to accuse me of lying and trying to use student discount when I've already graduated. I most definitely have no graduated. We pointed out my unidays is valid until 2027 but he continued to accuse me of lying. We were very annoyed and jusy payed without using my discount and as we were leaving the store the staff member continued to accuse me of lying. Absolutely disgusted by this customer service. If I could give 0 stars I would

worst pizza express i’ve ever been too. The staff was rude and unhelpful. won’t be going back.

This is the worst pizza express I’ve been too. their workers are unhelpful. I don’t recommend going to this pizza express.

We were served and looked after by Anna Maria. She was very warm and welcoming and we felt we were treated like royalty. Anna paid particular attention to our needs and was there as needed. We have been there three times recently and intend to be back again and again. The food was very tasty and good value. Well done team Pizza Express.

Had a great evening with family. Have been to this Paddington Pizza Express several times and have always had great a great experience. The manager Anna Maria was amazing and gave us a great service with a smile, just like the last time we were there. Thank you Anna Maria

Great night, thanks guys. Friendly staff and waiter made daughter (6) a drink she wanted that was not on the menu.

First with my family here, will definitely be coming back to have paco’s wonderful service again !

Stop serving at 8pm, disastrous service

Late evening meal, with no expectations but to order an appetizer and drink. Ended up having a pizza, dough balls, and drinks. The waiter, Gyorkem, suggested a pizza, perfect shared size for 2, and dough balls. Great food and drink with a great atmosphere. Needed some ice for our room, and the staff went of their way to provide us with plenty. Definitely would recommend this eatery for a great, friendly, and pleasant night out on the town.

Fantastic, Anna Maria looked after us and took care of us. She and all the team are really fantastic people. They make our visit really a great one.

Headed here are the Notting Hill Carnival. Great location for a well known restaurant.

We were looked after Pasquale who was brilliant. He was friendly, efficient, warm and funny. Our large mixed age family group all loved him. Food usual tasty Pizza Express fare.

The pizza was good, but the waitress was awful and discriminated us. She was an old lady from Italy. I was myself born and raised in Italy, Italian is my first language and I am muslim . The waitress heard my pronunciation, when I told her I was Italian, she told me “an Italian dressed as a foreigner though” and added that to be Italian you should belong to the culture, being born and raised there wasn’t enough. Along the lines saying I couldn’t say I was Italian wearing a hijab. When I asked her what did she mean as I could be an Italian revert for example she felt uncomfortable and told me I was right. This behavior is unacceptable and closed minded people like this should be trained better or not left dealing with customers. I never experienced something like this in London and this is shameful. I couldn’t enjoy my food as she ruined our dinner with her comments. I hope this can be looked at properly, to make sure it doesn’t happen again.

The pizza is okay, but I liked the place, the location, and the service.

On a rainy Saturday afternoon, a quiet place for lunch. Service is nice. One of us enjoyed a gluten-free pizza, reasonable Ceasar salad. Espresso.

What a great set of staff. They clearly are a good team and this shows with the service and atmosphere delivered in this restaurant. Food tasted great and service top notch. Fully recommend- thanks for a great evening.

It does get busy so the food wait time can be long , but food was all great.

Service is terrible, all staff are on their phones, drinking coffee. Eating dough balls.

No es justo para mí comentar la comida aquí, ya que no tuve la suerte de probarlos. Sin embargo, el servicio, especialmente la actitud del personal aquí, es realmente frustrante cuando te dicen que estaban muy ocupados y puedes permanecer de pie allí en la entrada durante 15 minutos o más para esperar a su disposición de asientos si lo deseas (mientras que el restaurante estaba solo medio lleno como visto por nosotros).

Lovely staff… but the pizzas were small, overpriced and disappointing.

Great pizza! Thank you Carlos for your service! Nice person!

The pizza is delicious and the tiramisu is authentically delightful! We forgot to take a picture of the pizza as we dove into it before thinking. Flavor is A1. Staff work hard and the place is enjoyable to sit and talk. They have coffees, drinks, and specialty drinks. Outside tables and inside seating.

The manager Anna Maria was extremely hospitable, attentive and caring. She welcomed us and took great of us. The food was great and what you expect from Pizza Express. Location is really great especially in the hot summer as you can sit outside and get a great breeze from Regents canal. We told Anna Maria that it was our 4 year old's birthday so they very kindly sang him happy birthday and got him a small cake with candle despite being very busy. Highly recommend. To be honest we used to be regulars at this restaurant but the previous management were not as welcoming/friendly so put us off. We asked for a specialist dietary requirement and serving staff explained everything very clearly and honestly to us. Really glad we did out son's birthday here. Thank you all.

Unfortunately most of the staff were unfriendly and rude in responding to customers, except for one who apologized for what her colleagues did! Even with my children they would get angry at normal children's behavior!! Even when we wanted to add soda she stopped us and said I am not the one who serves your table!!! This is actually my last time in this place, even though I live close to the site! I hope you choose friendly staff and I paid an amount when I ordered and it is not a small amount!

These are disrespectful, bad ethics, this first and last visit, will not be repeated. I think employees enforce to work and never like working.

Carles, super attentive and very good person, has given us a very good experience! Highly recommended and good.

Ordenado a través de Uber Eats. La pizza apenas tenía queso. La base estaba seca, tenía que tirarla. Uber Eats era inútil y no quería saber.

Nice location especially if you sit outside.

Great Pizza, very friendly staff. Recommended!!

Great as usual. Our server Diana was pleasant and welcoming

Excellent experience on the first day of traveling to London

Just avoid one bald waiter who finds every excuse in the world avoid slicing pizza (even for kids)!

As in all of London, extremely friendly service. Pizza was very good and cross.

This is my second visit to this place, with my first being two years ago. If you're a pizza lover, this spot is definitely for you, and you can skip the rest of my review. However, if you're considering ordering something else, like the lasagna, I strongly advise against it. The lasagna I received was the worst I've ever had—it resembled a thick soup with just one layer of pasta. I'm not sure why they even call it lasagna. Please avoid it until they address this issue. As for the service, it was disappointingly slow. It took over 29 minutes to get our food, which included the lasagna soup and a Leggera Vegan Giardiniera pizza.

Great food!!! even better, the staff!!!

Thanks to Katya and Diana for an amazing pizza making experience! Delicious pizza and lovely fun afternoon

I would like to thank all the staff (at least 3 dealt with me) for managing to serve me promptly, to enable a quick turnaround (to catch train). Great service. Nice pizza. All good!

Excellent food, good service, I recommend it

Had a really good experience here. They were very accommodating when I wanted to swap tables, the food was lovely and the staff where excellent.

We ordered the following: vegetarian pizza: good Mixed salad : normal salad Prawns: good taste one comment the bread came with it was under cooked. Service was good

Carlos was very helpful and made us feel very welcome!

Great food, service and located right near Paddington station!

Very disappointing. Didn't even get a chance to order. The staff is completely overwhelmed. Great visit to London. Never again.

What a horrible experience as always! Staff is poor they seriously need to work on their customer service. Disappointing

Amazing fast. The food was good and the prices low.

I loved the calzone. The service was fine, the vibe just ok. Good enough for a local pizza place.

Excellent pizza and salads, and a very nice spot to spend a couple of hours away from the hubbub of Paddington. Diana was very friendly and helpful and made us feel welcome and well looked after!

Had an issue with my card payment, but the management where very helpful in resovling the issue.

I definitely don't recommend this place. if you want to eat at PizzaExpress just go somewhere else and not Merchant Square. The waiter (bald with a beard) is rude, arrogant and behaves as if he worked there as a punishment.

A big party of us came for a celebratory meal. We had a great time. Food was excellent and served quickly. Our server, Carlos, was excellent and had a great rapport with us

Disgusting pizza, frozen dough, we're just not there. It's a shame because the place is also nice.

Food was amazing, staff are lovely, very attentative

Great experience, fantastic service, and lovely food. Just what was needed after getting back from the London Marathon!

The guy there was poor in service, need to be trained. Moreover, the food is taking longer than expected. It takes until now nearly 1 hour 15 mint

Really outstanding friendly service (Diana), although the restaurant was really crowded I got my Pizza very fast. Quality top, spicy, a large one. It was my third time at PizzaExpress Paddington Basin now and I was always absolutely satisfied. I‘ll definitely come back again!

Had a wonderful meal here. The food was delicious, and our server, Diana, was just amazing! She was friendly, helpful and so welcoming.

Me and my wife have just had a lovely evening here while on a city break. The food is delicious and the service is fantastic. We have to give a special mention to Diana, our waitress this evening. She was so kind, happy and attentive. We have been to many pizza expresses and other restaurants around the country, but Diana is the best server we have ever come across. I really hope the management appreciates her as much as we did.

Very friendly and fast service, great food! The peach sparkle drink was extraordinary ;)

Didn’t like there attitude and left, unfortunately worse customer service ever won’t be back again

Amazing service and good food!!!