Pizza Express in City of London, Westminster

A very enjoyable experience in all respects.

This Pizza Express restaurant is small with a nice atmosphere. The serving staff we had were very helpful, and despite the restaurant being virtually full, their service throughout was excellent. The pizzas are great, especially the American hottest with an ice cold Peroni or 2. Good value and will definitely be back 👏

Absolutely amazing food and lovely venue. Sannia - the girl who served us was very friendly, professional and polite. Thanks to her and beautiful pizzas we really enjoyed our visit. We will be back.

People are so rude bad customer service, waiter is disrespectful. Food okay.

The waitress was incredibly rude to us, as soon as we walked in she looked us up and down, perhaps we’re not the most aesthetic couple, and was reluctant to invite us into the restaurant. It was as if we were not good enough to be there. It wasn’t as if the restaurant was that busy on a Friday night so they couldn’t really afford to be turning away paying customers. Her manner continued to be condescending and brash towards us, making us feel unwelcome. We were sat round a corner away from other guests at the back of the top floor of the restaurant. We were sat down with the menu but felt so unwelcome that we walked out.

Delicious food , good service, lovely staff

Waited 30 minutes for the waiters to even take our order and when they did they were blunt and we felt like an inconvenience to them. Then waited for our tap water for another 15 minutes and still hadn’t arrived. After looking around we found staff were standing having conversations instead of checking on us. When we addressed the waiter who allocated us a table, he wasn’t even aware we had been served, told us to wait and didn’t apologise so we left with no drink or our food.

Food was good and service was very quick, but customer service was the best, thanks Alini!

Great service from Alini, good wine and food as well!

Amazing service by Alini... thanks for the experience and your time

Food amazing but the best part was our waitress alini. 5 stars🤩 Helped us with our order and took us step by step through the menu to see what we would like best. Would definitely go back again!!

Had to wait 55 minutes after ordering for food to be served

Came here last night with my partner & what can i say...it was simply the best pizza express i have been to! Food was lovely, but what made our visit was our waitress, jessica. What a lovely lady she was so attentive & made us feel so welcome! Thank you Jessica! Will be back soon!!

Having read some of the recent reviews of this branch I was a little sceptical about booking. It was a Saturday night and there were no other branches locally that could fit us in, at the time requested, so we gave it a try. The service was great. The lady serving us was really friendly and attentive. Food and drinks were delivered quickly, as was the bill when requested. Once our food was delivered she came back to check everything was ok and to take another drinks order. The food was standard for Pizza Express, the same as you would get in each branch. The restaurant was really busy at peak dinner time on Saturday night.

The food was good but we were here for 2 hours because it took so long for the food to come. If you are coming here make sure you have time

I recently organized an event for over 50 people at Pizza Express Bishopsgate, and I must say, it was an exceptional experience! Despite my changing requests leading up to the event, the managers handled everything with grace and professionalism. The servers, Lucrecia & Hollie, were not only friendly but also incredibly efficient, ensuring that our party ran seamlessly. The food exceeded our expectations, and the venue itself contributed to the overall fantastic atmosphere. I wholeheartedly give Pizza Express Bishopsgate a perfect 10/10 recommendation!

Lovely atmosphere, tasty food and friendly FOH staff and chefs. We had a booking but weren’t asked when we arrived, and we were sat close to the back by the bar and walking area that the staff frequented - despite there being empty tables in quieter spots and by the window for the duration of our visit. Pity about not being able to use UNiDAYS in conjunction with Tesco vouchers - but never-mind, that’s Feedback for the franchise.

I had such a lovely experience! Sannija our waitress was super lovely and friendly, and made a special effort when she heard it was my birthday! Highly recommend both this restaurant and Sannija 🌟

Excellent, friendly service and delicious food. The honey dough balls and halloumi bites are especially good!

Sannija was a great hostess. Really friendly and helpful. Really good food

Great food! Sannija was a great waitress!

Very friendly staff, visited recently with a party of 11.

I ordered the dough balls with the dips and they were super good! So light, so fulfilling and so delicious with the dips. We came in just before the last orders were being taken and we got such a warm response from the team at the restaurant. They were quite speedy with their delivery and also made us quite comfortable. They were friendly and specifically Sannija made sure we had a pleasant time. Overall a 10/10 with great food and great atmosphere.

Food was good but service was awful and waitress was incredibly rude! Would never go again

Love their food but more than the food it self their hospitality service is 5🌟for me my waiter coco was lovely and she is soo friendly

As Pizza Express goes, this wasn't the greatest. The food was tasty, but the doughballs were only luke warm at best. The service also wasn't amazing - good enough, but pretty slow. We had to chase for the bill a couple of times. The staff were helpful enough though. The tables are also ridiculously crammed together - I am a tiny size 6 skinny thing, and I could barely get between tables without knocking anything over! I would choose a larger venue next time.

Coco was amazing, gave the best service ever, will definitely be back!! x

Not up to the usual high standards

Aπαραδεκτο. Περιμεναμε πανω απο 15 λεπτα στην εισοδο του μαγαζιου,2 ατομα εμεις κι ενα ζευγαρι μπροστα μας.Το ζευγαρι εγκαταλειψε πρωτο.Δεν μας εδωσε κανεις σημασια,υπηρχαν πανω 5 τραπεζια αδεια,αλλα κανεις δεν μας ειπε να καθισουμε.Το κατανοω οτι ειναι Παρασκευη βραδυ με φουλ δουλεια, 2 σερβιτορες ειδα στο μαγαζι να τρεχουν.Εμενα μου φανηκε να μην εχουν τιποτα υπο ελεγχο,ολα ανοργανωτα με φοβερες καθυστερησεις.Φυγαμε να φαμε αλλου.

Visited at the weekend and not surprisingly it was very busy. The food was lovely and filling, full of flavour. The downside to the visit was that we felt like we were rushed, a conveyerbelt system. We hadn't finished eating out starters, and the main was brought out to us and placed on the table next to us, ready for when we wanted. Then, one plate was taken away before my friend was finished. I understand it was busy, and the staff was trying to control it, but really, they should serve accordingly

It is a modest and nice place. It's clean and well maintained, and offers a warm atmosphere. Order was taken quickly and food was brought quickly. The pizza is tasty, the coffee a bit weak. The staff is very kind and nice.

Had an amazing meal. Served by Holly who was GREAT!!!! Really delicious food and a really fun evening X

The best pizza after a running outing. Rather fast service, always a friendly welcome. But still disappointed that they removed the 'fumo' 😂

Not up to usual standard - staff were unhelpful and rude - food service slow and when incorrect items delivered staff member just said well it is similar and refused to correct there seemed no interest in making the experience enjoyable and little or no interaction unless customers pushed for it Staff seemed indifferent when disabled customers asked for help and offered no assistance

Nice and tasty pizzas and other good food options

Had great food, always a fan of Pizza express. And our waiter Mario, was fantastic. Amazing experience; however such a shame, the place is packed with customers but only 2 people serving on the entire floor. We had to wait almost 15-20 minutes just to order our dessert. But i’ll still be going back because of the food and the service. 👍🏻 👍🏻

Great atmosphere and food. Lucrecia was very attentive.

Ambiance très sympa dans cette pizzeria bien située. Service agréable et rapide. Cependant les pizzas étaient plutôt petites et un peu quelconques.

Disappointed with recent visit as although the service was ok and waiter was nice when the order came out both adult pizzas were lukewarm, beer wasn't cold and my daughter's pizza was wrong order. This was recified and mistakes happen but underwhelming experience.

Pizza's waren goed. Echter service kan beter: onze serveerster was bezig de voorraad drank aan te vullen en geen van de andere twee dames hadden oog voor ons. We wilden graag nog een dessert bestellen maar uiteindelijk besloten na 20 minuten wachten maar naar de kassa gelopen om te betalen.

Booked a table for 9:30, only to be turned away at the door because they were surprisingly closing. Also the manager was as useful as a blunt pencil

Excellent food and Service. Really enjoyed the interaction with the serving staff.

Great tonight. Lovely lasagne and legera padana pizza. Really friendly pleasant staff.

Worst service I've received in a sit in restaurant. We waited 30 minutes for a jug of water to come, even longer for our food and when it did finally come, it was stone cold. The waitress offered pepper to which I said yes and she started resetting tables even though there was nobody waiting to be seated before getting the pepper. At the end I asked to use my student discount and she stated it couldn't be used on Tuesdays even though the conditions clearly say Sunday - Thursday. You're better off going to a more independent restaurant than a chain.

Bishopgate, London branch was excellent last night. Mario, our waiter, was helpful and delightful. Cafe Royales were outstanding as usual.

Located very close to Liverpool St station, so (maybe) not your normal Pizza Express. Very noisy, and with tables much too close together. My partner wanted her starter served at the same time as my main - simple you would think, but totally impossible to obtain. Starter arrived, with not my main/pizza - 3 requests later the main pizza arrived. Hopeless service. Having said that, decent food (given type of restaurant etc etc).

Unarguably the worst branch to order online.. they never cared about online ordered customers. They have to understand that those are also paid customers who desperately waiting for their foods. No other branch have this issue. Hopefully the higher management will concern this issue.

I meet a friend at Pizza Express, Bishopsgate, London, a couple of times a year for a catch-up lunch. We met on 7 Dec and were astounded how busy this restaurant was -and they say people are hard up! Thank goodness we had booked for a table as there were people queuing. Service was excellent. We had a waiter who had served us on previous visits. He was pleasant and full of smiles and positivity - even though around us it was SO busy. Food was average - nothing special & quite pricey for what is served, but the restaurant is near Liverpool St main line station so prices are understandable

I really enjoyed it. Although it was quite a busy place with lots of noise, it was still a great evening.

Hands down the worst restaurant experience i’ve ever had. Waited 50 mins for our food (whilst the delivery drivers were constantly in & out), when i asked where our food was, the order hadn't even been put through. Was told it wouldnt be long as its quieter now. Another 35 minutes later, the food came out luke warm. Sent it back, 15 minutes later it finally came back. Not once was we offered a complimentary drink, or anything whilst we waited. I had to ask for them to take the mains off of the bill as I wouldnt be paying in full after nearly a 2 hours wait. Awful.

Wonderful service. Friendly and helpful staff. On a busy Saturday evening, they still managed to get us a table for 4 without us having to wait. Our waiter was exceptional. The food and drinks were delicious. Would definitely recommend 👌🏾

Tables so tightly packed you could here everything the next table was saying. Both our pizza Luke warm! Not impressed! Booked a table on line, no booking when we got there, even had the confirmation. So disappointing

So, think of your favourite jumper or your best PJs, comfortable. Maybe with some holes in but it just feels good. Voila. ( I don’t speak Italian). Coming back from a football match we needed somewhere with good value that we could trust. Pizza Express. And it was that. Decor? Fairly bland. A few plastic leaves hanging from various pots, clean enough - but you start to think what’s underneath when the Christmas tree has no lights. Staff? Chaotic. There’s loads of them, which might have served as a clue. Why do you need so many? Well, it turned out, because they’re a little all at sea. We began to notice that tables would ask for the bill and when no bill turned up, would put their coats on. That did the trick. After we had paid and we’re putting our coats on a staff member asked, ‘Dod you manage to pay?’ Clearly an ongoing problem. But for all of that- it was good food. It was just what we needed. An annoyance on the side is the take-away moped riders who come in - all the way ( why not hold them at the front door) shouting into phones because they have face masks on - wandering to and fro like nomads without a cause - but we were sat near to their serving space. Did I mention that that should have been the exterior door?? Just don’t let them in shouting and wandering. But good good. Well done the chefs. You brought us back from the brink and made it a good choice. Pizza Express Bishop's Gate ( Liverpool Street ) 👍 M

We have been to this restaurant many times but today service was shocking! We had to wait 35 minutes to order then waited 40 minutes for the pizzas to arrive only to get cold pizza. My grandson is a Diabetic and had taken his insulin so had to eat his pizza regardless it was cold. The waitress was no where to been seen to complain too. There were lots of empty tables unlike it is in the weekdays. I had to go up to pay the bill as no one came near us and when I said about the experience we had she replied oh sorry

While not the most atmospheric of restaurants, this small PE across the road from Liverpool St Station is certainly convenient, and the staff were all friendly and welcoming (and tolerant of a slightly rowdy group of 5 kids aged 8-12). PE is easy to overlook as a chain, but their pizzas remain actually rather good and they're excellent for a gluten free option. Our waitress, Holly, was particularly good, interacting directly with the kids to take their orders with patience and good humour. Definitely a staff member worthy of praise!

Wonderful experience good price for food, good service from service and happy to see the hands on approach from the 2 managers working the night I was there

Staff were not around and ignoring tables. They served cold pizzas and when we asked to get some takeaway, 2 servers reassured us it was coming and it was over half an hour when they finally said they will check on them. Really unhappy about this.

Las pizzas romanas son generosas de tamaño y hay variedad para elegir. Personalmente me gusto más la pizza clásica de Giuseppe, que es algo más pequeña con masa mas gruesa. El día que fuimos el servicio fue algo lento, pero había varios grupos grandes en la sala, por lo que no sé si es algo general. El personal es muy agradable. Los precios son algo elevados bajo mi punto de vista, pero en Londres es algo general… Repetiría? Si. Recomendable

Très bon restaurant, serveur très amical qui vous met à l'aise directement . Et la nourriture excellente

Took a long while to get food served, starter was served after main, while main (pizzas) was cold. Clearly they've forgotten about our starter and maybe our order altogether. Generally didn't enjoy the quality of the food, but that might because it was so cold. Wouldn't recommend and won't come back.

Waited an hour for a single pizza which arrived with barely any toppings priced at 18£ unacceptable, service was slow and forgetful.

What can I say? It's Pizza Express - you know what you're going to get. Service was pretty good. Good selection of desserts too.

The 3 stars is for Adequate service and food. However why is a one singular standard size (330ml) appletiser £7!!! I understand there needs to be a price mark up within restaurants. But that is daylight Robbery, sort your drinks prices out pizza express you can’t be seriously charging people this much, London or not. It doesn’t make sense due to the food still being reasonable priced, my dessert was only a couple of pence more expensive then the appletiser!

Lovely experience with my family. Sannija was an absolute pleasure with us that night and a great hospitality to us all. Lovely spirit and will come back again!

Good food and atmosphere! Big up to Lucrecia the server who took care of everything for me from start to finish! Thanks for an awesome Pizza lunch experience!

I visited last week for a lunch with colleagues and had a great experience, largely down to our server Alini. Alini was incredibly attentive and went above and beyond to accomodate our requests with patience and a great attitude. Not to mention a speedy service which is essential for a working lunch. Thank you!

Food was superb - lovely chicken Milanese, bbq burnt ends pizza and drink. The waiter couldn’t have done any more. Superb restaurant and service.

Enjoyed good, warm food underneath pretty golden lights hanging on the ceiling. Wonderful atmosphere on a chilly, starry night. Spent the evening with close friends and we were spoken to by friendly waiters. Worth revisiting this lovely, pocket of calm in the busy London town.

Our waitress Sannija was friendly and attentive. Great service and as always, lovely food

Me and my boyfriend had an amazing experience at Liverpool Street Pizza Express tonight. Despite it being so busy, we were welcomed by very nice and polite staff who made sure to accommodate us throughout the evening, especially our waitress Mihaela, she was very polite and friendly. We were overall pleased with the food. It was served well and it tasted great!!

It was my first visit and I have to say even thought it is on one of the busiest streets in London the service was amazing. Specifically Sannija was extremely helpful and polite while selecting the order and recommended delicious customization.

I came here for my lunch during a busy day at work. I was immediately taken back by how staff were prepared to help and provide good service. Genuine people, lovely manner and exceptional knowledge about the food they were selling. A great amount of credit goes to manager for running a tight ship in what is a really busy area! I was gobsmacked at the calm aura and ambiance in the restaurant. Lovely tasting food and happy people! Exactly what I needed on this day and there is a no doubt I’ll be returning on my lunch with friends.

Die Speisen sind echt lecker, besonders die zusätzlichen Öle wie Knoblauch und Chili sind besonders gut. Sannija hat uns sehr nett bedient. Wir kommen gerne wieder.

Went in there just to have dessert and tea. It was lovely. Good service too.

45 minute wait for food.apparently they were 'busy'. Last time our food arrived cold. Won't go back.

We had a lovely time, Sannija served us and was very attentive considering how busy it was on a Saturday evening in Liverpool Street. Authentic service and delicious food. All round great experience and would recommend to visit if on a weekend or trip.

5.5£ una aigua de litre i pizzes molt pessimes. No torno ni que em paguin

A perfect place to enjoy a delicius pizza, with the most kaind and warm service by Sanhija. We highly recomended!!!

Had the best time here! Absolutely amazing waitress called Sannija she is 11/10!!!! She is to good for pizza express so watch out!!! She be snapped up!!!

Sannija was amazing, she is one of the best servers I have encountered and made my birthday truly special!!!

Nous sommes rentrés dans cette filiale par hasard sans savoir que c'était une chaîne de pizzeria. Nous nous sommes laissés influencer par le nombre de personnes assises aux tables. S'il y a du monde, c'est que c'est bon. Donc attente de 40 minutes mais la dame à l'entrée nous a trouvé une petite table. C'était très bruyant car toutes les tables étaient occupées et tout le monde parlait en même temps. Le brouhaha était, à la fin, insupportable. Mis à part les morceaux de poulet sur la pizza, elle était bonne, avec une sauce barbecue qui donnait une note sucrée. Mon fils avait pris une pizza chèvre-épinard et a tout mangé. Les pizzas sont grandes mais très très fines.

Lovely service from sannija very helpful and welcoming.

Food took ages to arrive. Too expensive. Not generous with toppings at all

Great pizza and ambience. The waitress that served us, Mihaela was especially attentive. Would definitely recommend this pizza express for it's hospitality.

SANNIJA has been an absolute star and we have enjoyed our stay because of her. She was extremely friendly, smiley, polite and she is an asset to your company! Absolutely gold!

Best pizza express I've been to. Sannija and Rassa were awesome and the service was amazing. We were a big difficult group and they made sure everything was 100%. Recommended! Sannija keep up the amazing service! 👌

A perfect night. If all waitresses were like Sannija and Rasa then the world would be a better place. Can’t fault the service for a group of 20+ and they accommodated all of the dietary requirements we had. Come here if you’re in the area!

It is what it is, I visit pizza express regularly all over the UK for business meetings. pizza and pasta dishes are impressively the same wherever I go. but this particular restaurant has better service than the rest. The polllo chicken and the padana pizza were perfect again.

Horrible service. Was difficult to get the attention of a waiter/waitress. Then once we placed our order, we waited for half an hour for our food. Asked the waiter for an ETA on our food to then find out that our order didn’t go through the system. Had to wait another 15-20mins on top of the half an hour we had already waited for the food to arrive at our table.

Very busy, but good atmosphere. Our server was really helpful and friendly. (Shout-out to Sannija)

Sannija was an amazing waitress

Comida muy buena, el servicio muy atento y el local es comodo,limpio y agradable.

Han tenido la amabilidad de atendernos y darnos de comer poco antes de la hora de cierre. Lamentamos haberles causado molestias y les agradecemos el trato. Las pizzas estaban buenas, en especial la vegana.

Sannija was our waitress today ,we are from Spain and we had the best service . Excellent person . 5 stars for her !!

The waitress who greeted me was cold and unwelcoming. She took 20 minutes to take my order I was actually googling to see if I could go to another pizza express because she was taking so long. I ordered a lasagne it was delicious until I bit into something it looked like a tooth! When I showed the waitress she said it looked like garlic! It definitely wasn't. I was horrified! She was flippant and walked off! No apology. I ordered a chocolate fudge cake I asked for it to be warmed. Honestly it was disgusting! Tasted burnt and weirdly really salty. I asked to speak to the manager who informed that sometimes the food was good and sometimes it was bad. No apology offered rather blaming me for asking for it to be warmed. Horrendous customer service and food! I wont ever go there again! It was awful! And so is the manager and staff.

Sannija was amazing! Pizza was express.

SANNIJA! Thank you so much for everything your service, you were amazing, truly made our evening with your big and welcoming smile! Nevertheless always kept an eye on our table in case we needed anything, fast and helpful, my mother didn’t speak English but you kept trying to speak to her and be a lovely host! You deserve 10 stars! wish you all the best.

Quite pleased with the overall experience here. The waitress Mihaela was very gracious and accommodating. Highly recommended

Had a great experience here. The food was great and it was great service. Sannifer was very observant, kept me informed and even speaks a bit of German. Very much recommended.

I’m normally a big fan of the franchise but the pizza was frozen (soggy crust and floppy) and the pasta was microwaved (super crispy on some parts and doughy on the rest). The table next to us had a similar experience as well. Servers quite nice and polite but understaffed, 45 mins until food was served. Not visiting again.