Pizza Express in Worcester

A fantastic experience for us at Pizza Express Worcester, last night. Gus, the manager, was very welcoming and accommodating, as were all of the staff in the restaurant. The food and service was great and we thoroughly enjoyed the visit! Great atmosphere too. Thank you.

Visited the Worcester branch of Pizza Express this weekend and we were warmly welcomed and looked after by one of the team, Richard. He was very helpful and attentive, gave great recommendations on the food and even had a good chat about the Coca Cola Oreo flavour as we were a bit dubious at first, but it was actually quite nice. We didn’t want to waste money or the drink, but he was very helpful in helping us to decide. The food was piping hot and delivered quickly. Paying was a breeze as you can do this via the app at your table.

The pizza was overall very good but my friend tried to order some chicken and the manager came over and explained that they can do it but it would be ok then about an hour in we got all if our food ( some drinks were missing) apart from the chicken we then asked about the chicken and they said that they were not sure if it was cooked which did not fill us with confidence so my friend decided to change his food because he did not want salmonella. The staff were not engaged at all they did not get the table water after multiple requests and seemed to be doing nothing. So overall the service was terrible. The pizza is good but i do not recommend the chicken unless you want to get poisoned.

Strange experience for our grandsons birthday. We thought we would have olives and tomatoes while we waited for the mains. Mains arrived in dribs and drabs, and no olives/tomatoes, one pizza was made wrong,taken away and we had finished before it appeared correctly made. The restaurant was cold, we asked for the heating to be turned up, sadly with the door being left open by delivery guys, who appeared to get better attention than us inside, it didn’t improve. Luckily my grandsons only 8 so not really that bothered. For the adults it was best forgotten and next time we will try another restaurant.

A lovely lunch today. A special mention to our server, Ethan, who was extremely knowledgeable about what was gluten free for my husband. He was such a polite, smart young man. Nothing was too much trouble. He kept my husband safe in what he could order, as a diagnosed coeliac and he requires a strict gluten free diet. Ethan made our lunchtime meal experience absolutely hassle free. I really wish we could say this about other eating establishments. So thank you Ethan. We will definitely return here to eat, the next time we visit Worcester.

Ethan looked after us on Thursday and was absolutely brilliant! Thank you, Jo

Service was appalling - 3 tables occupied waited 20 minutes to order and then another 30 minutes to order dessert to then be told items not available. Staff were busy socialising and setting up for the next day. Rude, rude, rude.

It was not very busy and there is no customer service skills, they took about 30 minutes to take our orders and were rude when we asked to be served. Would not recommend this particular restaurant if you want served in a timely manner and with good customer service.

Terrible experience overall. Walked in with my partner and stood there to be seated for at least 15 minutes while every worker walked past us and made direct eye contact, not even acknowledging us. Bear in mind there wasn’t a lot of people and plenty of seats available for us to sit at. Gave it a couple more minutes because we really wanted to eat there, however with no luck obviously. The embarrassment and shame we felt was unbelievable, even a delivery driver decided to leave because he couldn’t stand waiting there while every worker was chatting amongst each other and didn’t want to seat people that were waiting. Never again and most definitely DONT recommend, unless you want to be treated like you’re invisible.

Food took nearly double the predicted time and kept getting later. This caused the food to arrive cold and have items missing.

Pizza was good, but i ordered 2 garlic butters to go with the dough balls and got 1 garlic and herb dip instead. Not the same!

Gus served my table and when I tell you the quality and service of my food was amazing it genuinely was! Food was outstanding, the new mushroom truffle pizza was honestly the best pizza I have ever had. Would definitely be coming back!!

Don't go on a Sunday unless your pre-booked. Waiter said he was only guy serving and couldn't manage three pizzas 🤣 go to Zizzi across the street no probs in there 🍕

Amazing new design which makes the atmosphere with great service which makes us feel welcome with great food

Lovely place, came in for an impromptu bite to eat. Very warm welcome from manager Gus on entry and seated near the window by a heater.

Visited on Saturday evening. Lovely Christmas atmoshere with great new seasonal menu. Great menu for kids - good options, sensible portion sizes and good value. Excellent service from Joseph - very friendly, great with the kids and very knowledgeable about the menu. 5 star!

My food arrived over an hour late. No attempts had been made to contact me at all yet the driver could not find my address. By the time my food did eventually arrive it was stone cold. Sort it out just eat and issue me my refund for stone cold food

Good service staff. Helping with the tortuous app

Lovely food, all hot and fresh and to a consistent high standard Staff are friendly, Ethan our server was very helpful and kind. Would recommend

Thank you guys for a lovely food I had with my family

Great food delivered on time by a very pleasant courier

I visited pizza express on Friday evening and left without eating. Upon arrival multiple staff members looked over at us waiting to be seated, yet no one came over. We even had one worker tell us she would be over in a minute and then never came back over. This should have been a clue to what was about to come. Once seated we were told about the perks of downloading the app and that this evening we could get free dough balls and 50% off pizza. Whilst trying to download the app a server came over 3 times to ask what we wanted to eat. As these were so frequent, I hadn’t yet decided. When we had finally decided it took multiple attempts to call over a worker as it seemed to be the same one waiter working the whole restaurant. We finally ordered our pizza and free dough balls at about 17:50. We got our dough balls shortly after and then sat waiting for our pizza. By 18:30 we were getting concerned that tables who were already sat down when we arrived were just getting their food. We spoke to the waiter who told us he would check where our meals were. He never came back to tell us the outcome so we had to speak to him again at about 18:40 where he told us it would be ASAP. As we were due to leave for the theatre at 19:00 we knew even if our meals had come we wouldn’t have had enough time to eat them. This seemed like a general problem as the table next to us also spoke about the wait and were offered their food in take away boxes. We weren’t as lucky and were told at about 18:45 that it would be advisable to cancel our order. The restaurant did offer us our 2 diet cokes and our free dough balls for no cost- which was generous. But ultimately left with no food after waiting approximately 50 minutes. If you want a meal in reasonable time then I suggest you DO NOT go to pizza express !

Upon entering the restaurant it took about 5 minutes for someone to even come over to seat us despite multiple staff walking around doing nothing including the manager who made eye contact multiple times but then just walked away. The restaurant was also filthy and most of the tables had dirty plates and glasses on with scrunched up napkins everywhere. Finally once acknowledged the server then complained about the restaurant they were currently employed at not giving us any confidence in the restaurant. We were then seated, and our drinks were served the waiter stated that there is usually festive extra and fruit garnish in our drinks but stated they didn't have any. So paid full price for incomplete drinks and was also served in the wrong glass types for the style of cocktail. Our food order was then taken. Starters were poor, Garlic bread tasted of no garlic at all and instead was just a large dump of Cheesy bread. Our mains then arrived in which the pizza was cold barely touching on luke warm, with the actual plate hotter than the food. After few bites we had to send back for a fresh main, which when arrived for a second time the pizza base was soggy and barely cooked. After a few slices we ended up leaving the pizza as it was just bland and the garlic sauce we paid extra for was ice cold and rock hard. Once getting the bill the server asked if we enjoyed our experience and we told him we had not, he seemed to blame other customers and a larger group of customers that came in earlier in the night. Stating he had to wait on 7 table instead of 4. We paid and left and will never be returning to the restaurant. I would not recommend this restaurant to anyone

Really great meal this evening, Richard was fantastic.

Visited wife grandchildren had a really good experience. Although shorts staffed the manager had his team working well 10 / 10 to Gus for his service Food was cooked perfectly and very tasty

Best pizza we’ve had in ages! So fresh & tasty. Brilliant, friendly service nothing was to much trouble, Richard is a credit to Pizza express!

Very quick service. The food was brilliant.

One Pizza was fine and the dough balls were delicious. The other pizza, however, was a mess. It was like a floppy, flat pancake. It didn't even have a crust. The toppings were even worse. Ridiculous amount of sauce with a tiny blob of cheese right in the middle. It was inedible. I got a refund but I wouldn't order there again.

AS USUAL, RICHARD WAS EXCELLENT, A SWIRLING DERVISH AS HE WENT FROM TABLE TO TABLE. OUR GRANDAUGHTER ENJOYED HER PIZZA, A 17TH BIRTHDAY TO REMEMBER. THANKYOU VAL & TRACE.

Pizza was cold, not cut properly so hard to pick a slice. Mac and cheese was very good and chicken wings were perfect.

Richard was our waiter and he was so so kind and helpful, made our experience a 10/10

We love this chain. Always consistent and great. Best thin crust pizzas and cute little puddings to choose from if you feel too stuffed;). The staff is always brilliant but a big shout out to Ethan for his big smile and professional manner. We will always return. Well done pizza express Worcester !

Went for an early evening catch up with a friend. Service, by Richard was excellent. He was friendly and attentive without being intrusive and took time to explain menu options. Food was hot and freshly made. Also speedily delivered. We had dough balls and halloumi bites as shared starter and lasagne and burnt ends pizza as mains. We were left t enjoy our meal, didn't feel hurried but neither did we have to wait for our next course. Would definitely recommend.

Great service, perfect place to go for quick service and lovely food

We just wanted a casual meal so decided on Pizza Express. This is a chain and has to be judged in that light. The ambiance is OKish - certainly not intimate. Staff were pleasant. The food produced was surprisingly good. Both my Penne Pasta and my partner's Canelloni were really tasty and good portions though mine could have been hotter.

Absolutely waste my time and money!! Waiting ages for my food and when it’s arrived was in horrible state, burned and dry and cold! Peps STAY AWAY FROM THIS PLACE as far as possible!

Me and my boyfriend came here on a date, we waited to be seated in the line for about ten minutes. We were pleased to see that though it was Saturday night it wasn’t too busy. Once seated the waiter gave us some time before asking us for our drinks. He also gave us extra time as I wasn’t ready to order my food quite yet. We waited about 30 minutes for our starters which minus the waiting were lovely. I had express dough balls which are always amazing. My boyfriend had mozzarella sticks, which the restaurant covered with a sweet sauce. He wasn’t sure if he liked the sauce or not but I enjoyed it. His also came with a tomato sauce which he liked more. We then waited an hour for our mains. Which again other than the wait we couldn’t complain about. I had an American pizza which is pretty much a pepperoni and my boyfriend had a double American. His pizza was so big it was hanging off the plate. We really enjoyed our food and were really full afterwards. We did have a lady who was cleaning the tables ask us if we were still waiting for our food and once we said yes she told us she would check on them for us. This was really appreciated even though our food came soon after. Like this lady, all the staff were very friendly and polite. Though we did have to wait a while for food the company was 10/10 so It wasn’t too bad. Would 100% recommend for those that don’t mind waiting a little longer.

If you want a pizza from Pizza Express in Worcester delivered within the original estimated delivery time and for the food to be hot, then avoid ordering. It's not the first time I've ordered food from Pizza Express which has been just warm and arrived far later than the original ETA via Just Eat. Delivery times keep slipping back.

Very good. We had a lovely meal.

Excellent food served fresh lovely helpful staff. Bit of an issue with the app but often apps are a nightmare. But was resolved by the great staff. Will deffinetley eat here again

Great service and good food. Using app to obtain discount very slow process.

The food quality was the best one yesterday and the service was really good as well , had a great experience .

I have been going to pizza express for many years , as far back as I can remember . Unfortunately it now seems to have turned into a generic brand and has lost the individuality that it used to have . The pizza was good but the price you pay for a coke and a lime & soda is ridiculous ! the staff were great though and made us feel very welcome . I remember the days when pizza express used to be rammed , so to see it so quiet and no different to the likes of Pizza Hut is very sad

We went to eat at the last minute because there was an £1 pizza offer. Ethan greeted us & showed us straight to our table & then explained the offer & how to get the app etc so that we could redeem it. Nothing was too much trouble & always welcome good service. So thank you Ethan

Our waiter Ethan was fab. Nothing was too much trouble and the pizza wasn't bad either 😋

the food has just arrived and it's stone cold. mac and cheese and doughballs have gone in the oven. I don't want to have to reheat it, it negates the point of having it delivered, but here I am. there are no toppings on the mac and cheese as described on the menu. the pre-dressed salad is soggy. I expect a full refund.

It's a pizza express. Nice venue.

Brilliant evening and great food. Ethan and Dylan were very friendly and professional. Looking forward to the next visit.

We went last night for a meal. Our waiter, Ethan, was great really friendly and great with the kids. The service was slow but there was a large group of students in. The food was great.

Avoid and go somewhere else is the best summary. From the offset there was something not quite right, the place is empty there's ½ a dozen staff doing no much, well that's not totally correct two members of staff were having a good flirt in front of all the customers! How very professional. Not! We then waited several mins to get someone's attention, once in we were seated at a table with 3 chairs even though there were four of us in the group. We were given the menus and told someone would be back in 2 mins..... Well it was a long two mins more like 10 mins. But that's ok we're looking in the menu seeing what to chose. We then gave the order as well as the drinks order, the drinks ever arrived so we tried to get the waiters attention but we're blanked. When the starters came out were asked where the drinks were and said they we're been prepared. The service was no better throughout, no checks to see if the food was good. It then took over 70 mins to get the mains, now I don't mind waiting for fresh prepared food anywhere. Good food done well takes time. But the pizzas were at best average, they were nearly cold. But at this point we were fed up of waiting and also hungry. The pasta dish was so hot it was like lava. Clearly the chef/s got all the timings wrong. When finishing the main we then waited over 25 mins for anyone to come and see if we wanted the deserts we had ordered. I had to speak to another member of staff. Who grunted and said they would be sorted. Then then took another 5 mins to someone to come to ask if we wanted the deserts now. I am not local and made a special trip to visit Pizza Express, it wasn't worth it at all. There's loads of much better places around to get pizza and are probably cheaper also. Good Food and Service is everything when eating out. The staff and rude and unprofessional.

Had a lovely evening eating here; i’ve never had such a delicious pizza- i went for the bbq burnt ends (romana) and it was delish 10/10

Not the best pizza I've had , so not really my place to eat

Missing items and refused a refund

Buy One pizza and get another one for a pound.

Great servers here, nice atmosphere and the food is lovely. Highly recommended.

Door states they close at 10pm, walked in at 9pm to be told the kitchen is closed, what a joke!

Joseph was a great waiter, left us plenty of time to decide what we wanted and good times between drinks, starters and mains. Good deals on and he told us about them and the app! Was a nice evening as pretty quiet :) thank u joseph!!!

Great service, food and staff, highly recommend this restaurant, everyone is friendly and the food is great value, always an enjoyable visit each time I go!

Myself and my hubby had a lovely meal in pizza express in cathedral plaza, we had a bit of a strange request for the staff and chef to which they delivered without any hesitation or we can't do that attitude, customer service was fabulous from all staff that had dealings with us and we'll definitely be going back, thankyou for accomodating us.

Great venue good staff tasty food.

Service was shocking manager was not interested not once came over to say what the delay was waited 50 minutes for food,staff were clueless food came out 5 minutes after each other

Food delivered cold and not edible

Phoebe and all the staff were absolutely superb and food was delicious

Best chain pizza location in Worcester, service much better than local competitors and the dough is fresh.

Got seated and waited 20 minutes but still noone even came to take our drinks order. We ended up leaving and going to another pizza place

Delivered on time, but pizza was almost cold & there really wasn’t enough ingredients on it. The food in the restaurants is better than this. I would expect the same quality, given the cost!

Meh. It's a pizza express so you don't expect much but was understaffed and a bit shambolic whilst we were there. Wine is ridiculously expensive for the quality. Pizza was middle of the road but what you pay for

Cold food, won’t be ordering from here ever again.

Had incredible service, though I don't know the name of who served us, a man with dark hair who I believe was one of the managers. We were very hungover after a funeral and this man went to great lengths to give us a beautiful lunch. I have eaten here so many times over the last decade however this is how its done.

We booked last minute and were kindly accommodated. Straight to our table and met by Dylan who was our waiter. What a pleasant experience. He explained the menu in detail and we discussed the wines. We chose La Reine pizza with slaw side and American both on Romana base. Both very nice and great value. We shared a bottle of white French wine Picpoul De Pinet which was just right as recommended by Dylan. Highly recommended 👍

30 minutes late and stone cold.

Lovely manager, and friendly staff with our young daughter. Clean restaurant, and food was good too.

I only do salads I don’t eat pitzzers meat or Fryed food just plaine fish and no pudding or starts but my salads there have all ways been to notch I dont take always to the house ethers and takers way places is not my places I would go in to my self macdonales or Burger King. Only if I was desperate and only for soft drinks. I had coupons for Pitzza express

Exactly what it says on the tin :)

I wish I knew how the food was but the service and atmosphere were horrific. Walked in they sat me and I sat for 20 minutes until nobody ever came by. I tried to wave down a waiter and they were always too busy with the 3 other customers. The food may be great, but you never know.

We often visit Pizza Express when in Worcester and have a good experience. This time wasn't different. The restaurant was beautiful and clean, the food and drinks were great as usual, and the staff was BRILLIANT from start to finish. We took my elderly in-laws to PE for the first time and they loved everything (and said they'll be back). The staff was very caring and patient. I'm sure they'll be well looked after when they go there again by themselves. Thank you :)

Great pizza and great service from Gus will definitely be back

There’s a lot wrong with this place,it was almost empty but the server apologised for us having to wait to give our order! My wife’s food had to be sent back as it was only luke warm,my own Sloppy Guiseppe was very mediocre.The atmosphere was non existent.It appeared that only two persons were working at the time;poor guys ! Management,get your act together !

Visited on Friday afternoon , the service was awful , on arrival we was left waiting whilst the staff member ( I believe she was the manager ) was on her phone and we had to approached them to be seated . Food was overall ok but service was awful

Hadn’t been to Pizza Express for ages and I’d forgotten just how good their pizzas are. The restaurant was light and modern and I was given brilliant service by Gus who was both friendly and professional. I’ve made a mental note to come back soon!

Hadn’t been to Pizza Express for ages and I’d forgotten just how good their pizzas are! The restaurant is clean and modern and Gus who served me was absolutely great- professional but friendly. I will make a mental note to come back soon!

The quality was good but it just didn't taste that great given the cost.

Nice but I still don't understand why pizzas are priced so high when the dough ball approx 15p toppings 20p and cheese approx 20p. Very high mark up I say

Really nice restaurant, very polite and friendly staff. Will certainly go again

Very polite service and very quick also had a very nice atmosphere to the place the food was good apart from the lasagna which didn’t really have any meat in it and it was mostly cheese and pasta but otherwise awesome.

Lovely evening out. Very accommodating as we’d originally booked a later table but they happily moved out booking forward for us. Great food and excellent service provided from Karolina. Thank you!

I really enjoy pizza express whenever I go. I was therefore extremely disappointed with Worcester branch. The restaurant was virtually empty on 27 May - 8pm and having been sat for 15min no-one approached to take my order, yet others seemed to be getting served fine. I felt intimidated and if I'm honest it felt like it was because I was an ethnic minority. We felt very uncomfortable and therefore my wife and I left and enjoyed a Zizzi dinner instead,where the service was fantastic.

27/5/2024. This pizza express never fails😁 quality food and great service as always from GUS and not forgetting the rest of the staff 👍👍👍. Only downside is the price 🤦‍♂️bit expensive

we found the experience generally good and the vegan options were plentiful for the vegan in our group although her pizza was noticeably smaller than ours and that seems odd I made the booking and am a wheelchair user but because the reservation system online doesn't have a space for comments or special requests I had to phone and leave a message but upon arrival, the manager was clearly surprised when seeing my chair and asked for guidance about what to do in regards to seating for me, which is the correct thing to do but made it obvious the phone message left hadn't been heard, so I think adding an additional comments section to the booking form would be great, Also part of my disability is only having the use of one hand so it would have been helpful if the option to have a pizza cut into slices was offered by staff to everyone so people who need it don't have to make a special request

Visited Friday evening for the first time. It was very busy and the staff were trying their best. Our server did apologise for the long waits. We were not told on the way in, had we known we may have gone elsewhere. The food was very good. I had the burnt ends pizza and my partner had the American hottest. They were a good size and full of flavour. We were very surprised to find out that they don't have a mayo to dip crusts in. We ended up buying a pesto sauce to dip with but would have preferred mayo. This seems quite a basic thing to have. I would say that with it being very busy and the tables being so tightly packed together it was an overstimulating environment and hard to focus on each other. When the person was sorting the cutlery out towards the end of the night it was so loud. I doubt it would be taken on board but I would highly recommend removing some of the tables to enhance the dining experience. The servers were all friendly and hard working, but definitely on this particular night it was too much work and I could see they were struggling to keep up. I have 4 stars but if I had the option I would have said 3.5.

In a word. Freezing. The door is perpetually open , just eat, oblivious customers. The staff really don’t care or being generous are not managed properly. If you are near the door on a chilly evening it’s unacceptable. And save me a bland reply Pizza Express.

Nice meal with good food and friendly staff.

What a dreadful experience. The service was very slow as was the food coming out. My pasta was overcooked, I might as well of had a bowl of crisps it was that crunchy. It didn’t seem to bother the Manager or the staff that the door kept being left open creating a draught. My husband and another customer kept getting up to shut it, no apologies whatsoever. Pizza Express has recently had a makeover, it needs more than a lick paint, try hiring friendlier, helpful and polite staff. We won’t be going back any time soon.

Gus and the team on shift worked promptly and provided an exceptional premium service for me and my partner.

Such a shame, when advertised the pizzas looked so good. But when delivered, they were cold, they really didn’t want to put many ingredients on the pizza, especially cheese on the GF. I’m not sure if they make there GF pizza but paying the same price for a small compared to the normal is always a bit disheartening. Wouldn’t be ordering again, way too expensive for what you get.

Nice pizza, great doe balls! Great value kids meal, nice staff. Pleasant interior. Recommend to anyone who fancies a nice pizza!

Lovely spot in the heart of Worcester city. Quite a small restaurant and unfortunately we were squeezed into a corner. My husband and daughter had pizzas (no brainer) which they both enjoyed. Unfortunately I went for the Caesar salad which for the money was poor. I had one anchovy in my slightly marked green salad, no where near enough dressing and the chicken was super dry. Wouldn’t recommend at all! Nevermind pizza it is next time

We had great food and great service at Pizza Express Worcester Cathedral Plaza. We were served by Gus, the manager, who was friendly and accommodating to me and my family. The restaurant was clean and fresh (I think it has been recently refurbished) and the food was delicious. I would definitely recommend.

I had the caesar salad which was £13.95, which was very disappointing, hardly any chicken and very little caesar dressing! Definitely not worth the money! I won't be ordering from pizza express again

Joseph and the rest of the staff were lovely with my limited interactions. They informed me of the places to visit after. Perfect service