Pizza Express in Worcester

Enjoyed our lunch, tried the new menu offerings. Our server Gus was very helpful and showed us how to apply a reward in the app to our pizza club bill. Cheers.

Gus and the team on shift worked promptly and provided an exceptional premium service for me and my friend

Haven't been for a while really don't think I will be going bk soon .

Well looked after on a Sunday evening, delicious food.

Gues is amazing and nice person

We had an amazing experience at Pizza express in Worcester branch today. Nancy was really helpful and guided us through the menu.Food was quick and very tasty. We loved our experience at Pizza Express .We will be back soon!!

Excellent mother's day experience. Pauel gave us a very personal service; he was patient, kind and friendly. The food and was excellent despite the restaurant being very busy for Mother's Day. Will definitely return soon.

Excellent service - Manager extremely polite and professional in a very busy restaurant. Wish all restaurants were like this.

I tried the spicy sloppy as I like spicy food and the team recommended me this one. Best pizza i have tried so far loved it.

Always a great experience. We were served by Gus, who was very attentive and friendly

Loved the food and loved the service given by gus. Very nice guy with great hospitality and excellent food. Please do visit

I think our waiter's name was Tony, he was so attentive and had a great sense of humour. It really made the atmosphere so much better. Pizza and service can't be faulted either. Will definitely be retuning

Went for a meal with my Mrs and was overwhelmed with the service and speed. Top man Gus keep it up

gus was amazing quick service and very friendly

amazing food. Quick service from Gus and kind. Would come back!

I loved the food and atmosphere. The staff were amazing and extremely polite and helpful! I will come dine again for sure

Great service from the staff, very polite and friendly. Would highly recommend!

Nasi was really helpful and attentive - great experience and great food

Really loved meal, friendly staff and fairly priced.

Outstanding Service at Pizza Express Worcester! I had the absolute pleasure of being served by Richard at Pizza Express in Worcester, and I can confidently say he is one of the best in the business! From the moment we walked in, Richard made us feel incredibly welcome with his warm and friendly demeanor. His attention to detail, efficiency, and genuine passion for great service truly stood out. He went above and beyond to ensure everything was perfect, checking in at just the right moments and making excellent recommendations. It’s rare to come across someone who clearly enjoys what they do and makes a dining experience so enjoyable. If you’re visiting Pizza Express Worcester, I highly recommend asking for Richard—he turns a meal into a memorable experience! Thank you, Richard, for your fantastic service—we’ll definitely be back soon!

Was a lovely afternoon sat outside the the restaurant with an amazing view of the cathedral. What made it a five star experience was the service I received from Richard and his amazing team :)

Staff were all lovely, very accommodating. Overall wonderful experience!

We came in to grab some food to go as we were in the middle of a dance competition, Richard was so accommodating and our food came so quickly. ❤️

Richard provided exceptional service during our visit, making the entire dining experience unforgettable. His warm and welcoming demeanor, impressive knowledge of the menu, and thoughtful recommendations made us feel valued from start to finish. When we were unable to finish our meal, he kindly offered to pack our food as takeaway, ensuring we didn’t miss out on enjoying it later. Thank you Richard!

Richard was so welcoming and inviting, he immediately helped when we were in a hurry to get back to our dance competition ! could not have asked for better service, great experience!

My daughter and her friends went for her 16th birthday. Gus and Richard were absolutely brilliant! Food and service were excellent. Thank you so much

Absolutely Superb service from Gus and his wonderful team. The food was delicious. His attention to detail is excellent . He is a huge asset to your business. Make sure you keep him !! The new marketing looks Ace too. Happy 60th Pizza Express!!.

thank you for the best service and quality of food.

It was alright the food was bang average, but we did have to wait a little bit for our food. I must say undertime pressure they do not work well I’m not the happiest with the Service TBF.

Richard and Jodie were fantastic. We enjoyed the new menu. The food was amazing.

Richard was our server and was very attentive and friendly, food was delicious and service was quick

Come here often and the staff never fail to amaze. Richard and Jodie are always very attentive!

Fabulous service, especially from Richard and Jodie. They are both always so welcoming.

Always fabulous service. The staff are amazing, especially Richard!

My experience today was great! Tried a couple of the starters (the Mozzarella sticks were superb) and the host named Richard was very helpful with my questions about some of the food that I have never seen before. I am definitely visiting this place again!

We were served by Pavel and he was very friendly and welcoming from start to finish. He was constantly checking on us and made sure we were satisfied with everything we had got. Would go again.

The service from Rich was amazing !

Lovely service! Rich was very friendly!

Come here for take away often great service

great restaurant with tasty food and reasonable prices. always nice service from the waiter Richard, friendly atmosphere and cool decoration. i highly recommend!

We went here to have a dinner before going in the cinema, ambience were amazing even food are fabulous, then my husband cannot finish his food and were running out of time coz our movie's gonna start soon . Anyways the server approach us very rudely like you didnt finish your food and everything and makes u embarrass and he even tell it to his colleagues and everyone looking at us . I do love to come back because the food was lovely but had a doubt coz the service sadly. And before we left i did say the food was absolutely delicious and really sorry that we werent able to finish it. Yet he say its alright but if you did finish it be other thing. Anyways i do apologise, i feel scared and threatened if ever we didnt finish our food that we pay if we go back there again. 🙃

Thank you guys for a lovely food again.

Lovely food and staff in general

Lovely lunch - quick & attentive. Thanks!

Had a fab family time at Pizza Express with the 50%!discount . Very busy, but Gus was very polite , efficient & looked after us . We always have great service & food there . Highly recommend going .

First time used very impressed with quality

Great pizzas, great service. My wife and I visited Pizza Express prior to going to the cinema. Our server was Joddie who was an absolute delight. She advised us the dinner & drinks menu. I chose the La Reine pizza, my wife the American. Both were delicious. The wine went down well too. Joddie couldn’t do enough for us, she was pleasant & personable. A special mention too that she kindly found my wallet having dropped it under the table. Highly recommended

Great food but as someone in a wheelchair, the disabled bathroom is a death trap. The baby changing table fell on my head!

Our experienced was only partially rescued by the attitude of our server who tried his very best. The core of the issues around our visit was chronic understaffing. 1) Meet and Greet was chaotic. Watched the host in the kitchen clearing waste food off plates - when we left there was queues to get in, but empty tables available 2) Tables left uncleared 3) Our server had to prep drinks as well as everything else 4) Staff rushing around, apologising for delays, clearly under unreasonable pressure 5) No ice available, as a consequence reduced availability of cocktails 6) No availability of the correct glasses to serve cocktails 7) Faults in the gents toilets with urinals overflowing onto the floor on flushing The staff were doing their best, this was a failure of management either at branch, region and/or national level.

Great lunch at this restaurant. Our server, Richard, was attentive and our meal was served quickly. Both of our meals tasted great too. It’s definitely worth joining the pizza express club to get offers.

Myself and my son and daughter had a lovely time. Ethan served us and he was so lovely and kind to us all. Food was lovely thank you so much

Ordered takeaway was told to pick it up in 30 mins got there and they hadn’t even put the order through. Staff weren’t attentive and didn’t even get a sorry for the wait. 1 hour later got my pizza

Recently had my first visit to Pizza Express which was quite underwhelming unfortunately. Whilst the food was lovely (especially the dough balls), the visit was let down quite a bit by incredibly slow service and some lack of care. Despite arriving on time for our booking, we had to wait 10 minutes to be seated despite lots of empty tables and plenty of staff. Once we were seated, our drink orders were promptly taken however after asking for a minute to look over the food, we were not approached again for 20 minutes and then our relatively simple orders took half an hour to get to us meaning we had already been there nearly an hour before being served our starters. Unfortunately the speed of receiving our mains wasn't much better and we had nearly approached 2 hours by the time we finished our small mains. We also didn't receive any cutlery initially until we had to chase for them and there was no care to advise us with some suitable cutlery based on our choice of meal. I would've loved to have tried one of the chocolate fudge cakes for dessert but didn't feel like waiting another hour for that privilege too. Whilst the food was lovely and the staff were generally very kind and pleasant, unfortunately Pizza Express will be lower down on my choices of where to eat for the foreseeable future.

Friendly team of staff, food came quickly and was delicious. Need to fix the leaking toilet tap

Excellent food and very helpful, friendly service from Rich and his colleagues. Will definitely go again for the pizzas and service. Thank you.

Friendly staff, clean and organised area, it's a good pizza express

Food arrived cold. Missing item from delivery

Forgot my garlic butter for my doughballs on the delivery. This ruined the meal.

Kitchen staff and floor staff didn’t know what planet they were on. Serving wrong tables wrong orders, missing items, out of stock items all the time. Bill messed up. Manager attitude and not willing to refund missing item easily! Won’t be going back any time soon - go to Zizzis or Ask over the road - much easier!!

Why on earth would you stop doing the Calabrese, after having achieved the gold award on the app it feels like a kick in the teeth 😭

Great place to visit. Good food, nice decor, lovely warm place.

Food was freezing cold and burnt

17 January 2025 had dinner with my son starter and main perfect as l am gluten free (Rich) really looked after us 👌

I got it at 40% off and still think I overpaid. Food is terrible and overpriced. Don’t bother.

Really nice atmosphere, friendly service and great food!

Faultless service by Richard and the team. Good to see the restaurant was nice and busy on a January midweek night - that is a good sign!

Extortionate prices for very average food to say the least. Food was also cold when it arrived. Never again

delivery took 2 hours and food is cold

The food didn’t get delivered, phoned restaurant who said it was a problem with just eat

The service was excellent. Ethan our waiter made sure that we had everything that we needed.

Best place to eat at cathedral plaza. I should say was the best place to eat

We eat here a few times in the year and always just before Christmas. This year the service has been progressivly getting worse but tonight was a new low, it was 4:30 it wasnt busy it wasnt short staffed but thats was their excuse there were 6 tables and 6 members of staff at least. What felt like the general manager greated us with a face like and smacked face and the welcome of a man who just wanted to get of home (guessing he did as we didnt see him again) . We were seated and after waiting 20+ mins before having to getting up to ask what seemed like the team leader if we could place a order. He said he was just on his way great! Then he got distrated by a table being seated as he clearly knew them so after a 5 min chat with them he finally came and took our order. We wanted the chicken calzone without the bechemel but we were informed they couldnt as it would effect the allergen information. (This is a stupid answer. The removal of something would only possibly reduce allergens) to quote Bullet Tooth Tony: You should never underestimate the predictability of stupidity. we didnt make a fuss just ordered a pizza instead. After another lenghly wait we got our 3 starters and 1 of the sides that was supposed to be with the mains. We then had to wait 25 mins after finishing the starters to be asked if we were finished I'm guessing by the assistant manager. I highlighted we'd waited for the plates to be cleared for 25 mins and could we have the mains asap. He apoligised and said he'd been in the kitchen helping, which to be fair we'd witnessed as we saw him doing pizzas while 2 kitchen staff stood laughing and drinking casually . If hed prehaps managed them instead of doing their job for them he'd probaly of been able to avoid the mess they were in. After another 40min wait, (we're nearly 2 hours in now the kids are bored, starving and they've watched people that have come in after us get fed) we finally get our mains but none of the sides had come out, we told the waitress who then went to go and get them only to then be seen 5 mins later on the otherside of the restaurant. We drew the attention of the waitress and confirmed they'd forgot to cook the so we asked for them to be cancelled and if the kids desserts could be brought over in fear that this would take another 30 mins like it did for the family of table next to us. Sadly the promptist part of the service was the main plates being cleared whilst still chewing the food. We were then asked if any desserts had been ordered (this is the same waitress that 10 mins ago that was asked to put them in a takeaway box) we reiterated that we'd like them to take away and asked for the bill. The bill turned up with the sides on it so this was raised and off the waitress went to talk to the assistant manger but sadly him and the team leader we talking to the table that they knew for 5-10 mins. After nearly 2.5 hrs since walking in we ask to speak to the manager. After another 5 - 10 mins of waiting for them to stop talking with the 1 table they gave a shit about. I approached to speak with them i was asked to wait a minute. The assistant manager came over and explained it had been a bad service, he said he'd given 1 table 100% discount and he had to give half the restaurant discounts due to the shocking service. We were given a discount which was fine as the quality of the food was ok when we had it and some free desserts but it wasn't about the money the damage was done. Our last visit to pizza express ever was finished. Well nearly it took another 10 mins to get the desserts. Good news is there are double the staff members tomorrow if you're going and he said then wont when need them. He doesnt do the rota some other moron must.

We eat here a few times in the year and always just before Christmas. This year the service has been progressivly getting worse but tonight was a new low, It was 4:30 it wasnt busy it wasnt short staffed but thats was their excuse there were 6 tables and 6 members of staff at least. What felt like the general manager greated us with a face like he was sucking on a wasp and the welcome of a man who just wanted to get of home (guessing he did as we didnt see him again) . We were seated and after waiting 20+ mins before having to getting up to ask what seemed like the team leader if we could place a order. He said he was just on his way great! Then he got distrated by a table being seated as he clearly knew them so after a 5 min chat with them he finally came and took our order. We wanted the chicken calzone without the bechemel but we were informed they couldnt as it would effect the allergen information. (This is a stupid answer. The removal of something would only possibly reduce allergens) to quote Bullet Tooth Tony: You should never underestimate the predictability of stupidity. we didnt make a fuss just ordered a pizza instead. After another lenghly wait we got our 3 starters and 1 of the sides that was supposed to be with the mains. We then had to wait 25 mins after finishing the starters to be asked if we were finished I'm guessing by the assistant manager. I highlighted we'd waited for the plates to be cleared for 25 mins and could we have the mains asap. He apoligised and said he'd been in the kitchen helping, which to be fair we'd witnessed as we saw him doing pizzas while 2 kitchen staff stood laughing and drinking casually . If hed prehaps managed them instead of doing their job for them he'd probaly of been able to avoid the mess they were in. After another 40min wait, (we're nearly 2 hours in now the kids are bored, starving and they've watched people that have come in after us get fed) we finally get our mains but none of the sides had come out, we told the waitress who then went to go and get them only to then be seen 5 mins later on the otherside of the restaurant. We drew the attention of the waitress and confirmed they'd forgot to cook the so we asked for them to be cancelled and if the kids desserts could be brought over in fear that this would take another 30 mins like it did for the family of table next to us. Sadly the promptist part of the service was the main plates being cleared whilst still chewing the food. We were then asked if any desserts had been ordered (this is the same waitress that 10 mins ago that was asked to put them in a takeaway box) we reiterated that we'd like them to take away and asked for the bill. The bill turned up with the sides on it so this was raised and off the waitress went to talk to the assistant manger but sadly him and the team leader we talking to the table that they knew for 5-10 mins. After nearly 2.5 hrs since walking in we ask to speak to the manager. After another 5 - 10 mins of waiting for them to stop talking with the 1 table they gave a s**t about. I approached to speak with them i was asked to wait a minute. The assistant manager came over and explained it had been a bad service, he said he'd given 1 table 100% discount and he had to give half the restaurant discounts due to the shocking service. We were given a discount which was fine as the quality of the food was ok when we had it and some free desserts but it wasn't about the money the damage was done. Our last visit to pizza express ever was finished. Well nearly it took another 10 mins to get the desserts. Good news is there are double the staff members tomorrow if you're going and he said then wont when need them. He doesnt do the rota some other moron must.

Order was missing dough balls ….

Service was so poor it was funny. Waited several minutes to be greeted at the door to be seated despite having more staff than customers. Then waited to have our orders taken, had to ask a chef to get someone as the two male servers were far more interested in two female customers (who were clearly also staff) than serving other tables. Received starters with no cutlery and again had to ask the chef as we were clearly invisible to the waiters. Food was good but I can’t imagine what service you get when they’re actually busy 🫢

Very nice pizza, good speed of service and friendly staff who were attentive despite the restaurant being busy

A fantastic experience for us at Pizza Express Worcester, last night. Gus, the manager, was very welcoming and accommodating, as were all of the staff in the restaurant. The food and service was great and we thoroughly enjoyed the visit! Great atmosphere too. Thank you.

Visited the Worcester branch of Pizza Express this weekend and we were warmly welcomed and looked after by one of the team, Richard. He was very helpful and attentive, gave great recommendations on the food and even had a good chat about the Coca Cola Oreo flavour as we were a bit dubious at first, but it was actually quite nice. We didn’t want to waste money or the drink, but he was very helpful in helping us to decide. The food was piping hot and delivered quickly. Paying was a breeze as you can do this via the app at your table.

The pizza was overall very good but my friend tried to order some chicken and the manager came over and explained that they can do it but it would be ok then about an hour in we got all if our food ( some drinks were missing) apart from the chicken we then asked about the chicken and they said that they were not sure if it was cooked which did not fill us with confidence so my friend decided to change his food because he did not want salmonella. The staff were not engaged at all they did not get the table water after multiple requests and seemed to be doing nothing. So overall the service was terrible. The pizza is good but i do not recommend the chicken unless you want to get poisoned.

All the food was cold and just about edible

Strange experience for our grandsons birthday. We thought we would have olives and tomatoes while we waited for the mains. Mains arrived in dribs and drabs, and no olives/tomatoes, one pizza was made wrong,taken away and we had finished before it appeared correctly made. The restaurant was cold, we asked for the heating to be turned up, sadly with the door being left open by delivery guys, who appeared to get better attention than us inside, it didn’t improve. Luckily my grandsons only 8 so not really that bothered. For the adults it was best forgotten and next time we will try another restaurant.

A lovely lunch today. A special mention to our server, Ethan, who was extremely knowledgeable about what was gluten free for my husband. He was such a polite, smart young man. Nothing was too much trouble. He kept my husband safe in what he could order, as a diagnosed coeliac and he requires a strict gluten free diet. Ethan made our lunchtime meal experience absolutely hassle free. I really wish we could say this about other eating establishments. So thank you Ethan. We will definitely return here to eat, the next time we visit Worcester.

Ethan looked after us on Thursday and was absolutely brilliant! Thank you, Jo

It was not very busy and there is no customer service skills, they took about 30 minutes to take our orders and were rude when we asked to be served. Would not recommend this particular restaurant if you want served in a timely manner and with good customer service.

Service was appalling - 3 tables occupied waited 20 minutes to order and then another 30 minutes to order dessert to then be told items not available. Staff were busy socialising and setting up for the next day. Rude, rude, rude.

3 hours wait. order was then cancel. I call the restraunt they couldn't and didn't anything. I could only contact just eat by email. So I got no reply what so ever. Terrible

Terrible experience overall. Walked in with my partner and stood there to be seated for at least 15 minutes while every worker walked past us and made direct eye contact, not even acknowledging us. Bear in mind there wasn’t a lot of people and plenty of seats available for us to sit at. Gave it a couple more minutes because we really wanted to eat there, however with no luck obviously. The embarrassment and shame we felt was unbelievable, even a delivery driver decided to leave because he couldn’t stand waiting there while every worker was chatting amongst each other and didn’t want to seat people that were waiting. Never again and most definitely DONT recommend, unless you want to be treated like you’re invisible.

Oh dear, we have always been well fed here before, but this was an absolutely dreadful experience. I must however first point out the manager (or at least the most senior person on duty) was totally brilliant and should be commended. Excellent handling of the situation, really. First, half the restaurant was closed off, I assume due to being a Monday night and not many staff on. Fair do. But this meant seating options were limited and we were near the main door. It is REALLY off-putting to have a continuous stream of delivery drivers huddled in the doorway right near you awaiting their orders. It felt at times they were looming over us or staring, or just leaning against the walls and prodding at their phones. And most of them left the door open. It was about 3 degrees last night. Does not help create a nice ambience. Twice also a homeless man wandered in to get warm (again didn't like to close the door) and clearly had some mental health issues that staff didn't know how to deal with. At last food arrives (pizza for my friend) - lasagne for me: Beautifully burnt and bubbling round the edges and frozen in the middle. Said excellent manager took it away to order a fresh portion and gave us free dough balls (unwanted and unliked but kind). Once my friend had long finished her pizza my new lasagne arrived. It was piping hot. Was it beef? Not so sure (suspect veggie alternative but I didn't ask at this point). So we didn't eat together and were still being leered at by the delivery men (there were no women all evening tbh) and we were getting up every few minutes to close the door. The manager waived the fee for the lasagne completely - it was very kind, it wasn't his fault and he handled it brilliantly. I'd maybe look at the credentials again of the so called 'chef' however. So despite brilliant handling, it's very doubtful we would go again. I like Pizza Express, have been to many around the country, but so disappointed that the one on my doorstep can serve frozen food. In fairness though I would really recommend the festive sprouts. Superb

Grumpy, sullen service. Waited an hour and a half without being served. Had to leave without eating because we had a child with us who couldn’t sit still any longer. Won’t be going back

Food took nearly double the predicted time and kept getting later. This caused the food to arrive cold and have items missing.

Pizza was good, but i ordered 2 garlic butters to go with the dough balls and got 1 garlic and herb dip instead. Not the same!

Gus served my table and when I tell you the quality and service of my food was amazing it genuinely was! Food was outstanding, the new mushroom truffle pizza was honestly the best pizza I have ever had. Would definitely be coming back!!

Don't go on a Sunday unless your pre-booked. Waiter said he was only guy serving and couldn't manage three pizzas 🤣 go to Zizzi across the street no probs in there 🍕

Amazing new design which makes the atmosphere with great service which makes us feel welcome with great food

Lovely place, came in for an impromptu bite to eat. Very warm welcome from manager Gus on entry and seated near the window by a heater.

Visited on Saturday evening. Lovely Christmas atmoshere with great new seasonal menu. Great menu for kids - good options, sensible portion sizes and good value. Excellent service from Joseph - very friendly, great with the kids and very knowledgeable about the menu. 5 star!

My food arrived over an hour late. No attempts had been made to contact me at all yet the driver could not find my address. By the time my food did eventually arrive it was stone cold. Sort it out just eat and issue me my refund for stone cold food

Good service staff. Helping with the tortuous app

Great food delivered on time by a very pleasant courier

Lovely food, all hot and fresh and to a consistent high standard Staff are friendly, Ethan our server was very helpful and kind. Would recommend