Pizza Express in Medway

Worst place and rude staff. can't even let food delivery drivers in and rudely say wait outside. need to check in with them again and again. Always delays will not receive orders from here again

Very nice place, and fantastic service. A big shoutout to Andrew, he was our waiter for the night, we felt really looked after.

Great food and great service from deadecated members of staff .

Good choice on menu Service was excellent I was in a large group and waitor was attentive and pleasant Food was good Had a great experience here

Had a great experience at the restaurant in Rochester. The food was delicious, but the service really made the evening. Shout out to Debby/Debbie for being so helpful and friendly, it was definitely the highlight!

Lovely meal and wonderful staff

We have always enjoyed eating at Pizza Express 👍 the staff are friendly, efficient and good with kids 🙂 food is tasty and when they have got some of there deals on like kids eat free good value for money 😊 it has always been clean and the tables are cleared quickly 😎

Pizza Express Rochester review: Got served by a lovely French waitress who we wanted to leave a tip for but sadly she finished halfway through our meal. Food is ok - a bit hit and miss. Cocktails were good.

I had fast service today with smile. Thanks

A lovely meal with my family. First class service from Andrej and absolutely delicious food. Will definitely go back.

Got a table on Saturday evening although we hadn't booked. Friendly, helpful staff. Food was good.

Lovely evening with my family. Was served by Andrej. Amazing service and food! Will be returning!!

My daughter loves to visit Rochester pizza express. Her favourite is romana American xtra chicken 🐔 and side of halumi

Had a wonderful evening with my family. Served my Andrej, perfect service and wonderful food.

Disappointing Service, Decent Pizza I visited Pizza Express, hoping for a great pizza experience, but unfortunately, the service left much to be desired. To start with, once we got a table, we noticed it hadn’t been properly cleaned, with crumbs and grease from the previous diners still visible. The waitress clearly missed her job, leaving the impression that she would rather be at a million other places but at this restaurant. Surprisingly, the food arrived quite quickly after ordering, and I have to say the pizza was good—fresh ingredients, a nice crispy crust, and well-balanced flavors. However, considering the portion size, toppings and overall experience, the price did not reflect good value for money. To top it off, when the bill arrived, we noticed that a roughly 20% tip had been automatically added when paying without any mention beforehand. Given the slow and inattentive service, this felt completely unjustified. Overall, while the pizza itself was enjoyable, the poor service, lack of cleanliness, and forced gratuity make it unlikely that I’ll return anytime soon.

Service ok, if a little slow, some staff seemed inexperienced. Food good as always, except the cheesecake, which was very poor.

The atmosphere was floating with tiny hops flies. Extremely unpleasant eating while trying to battle the flies. It didn't calm down and staff though I was funny. Not funny. No apologies or explanation about it. I don't know what the food tasted like as I couldn't wait to leave. Worse experience from a favourite restaurant brand of mind. Sort it out Rochester pizza express.

Great service- so friendly!! Lovely food as always 🙂

Excellent service, Sandra made us feel very welcome.

Lovely staff, friendly service and great food

Food ok but the cake I'd arranged for my son's 18th birthday was left out as there was a "miscommunication" between staff. I did recommend going somewhere else to my son as the service at this branch was appalling during our last visit but he remained loyal, though to no avail. So very disappointed. We will never trust Pizza Express again. I doubt the staff here could run a bath.

Had a lovely meal here for my son's birthday. The service was great and the food was all delicious. Would certainly recommend. The atmosphere was a nice, relaxed, family atmosphere

Good food and the waitress was very polite. However, she kept forgetting we were still waiting for her more than once. Place wasn't busy, yet still took over two hours from finishing our main course to paying the bill.

Love coming to Pizza Express for food, been here twice in 3 weeks and always amazing food. Had squid for starters which tasted delicious and romana pizza. Quick serve Will be coming back in the near future!

Decent pizza for the price, great service - would come again

We had Saskia as our server and she was brilliant. Food was delicious as well.

Brilliant service by Saskia, great food and we will be back! Thank you

Wouldnt take walk ins but there were many tables empty poor

Such wonderful service. We had a French waitress (i think Sandra, sorry if I got the name wrong!) but she was so friendly and made the whole experience so lovely! She is a real asset to this place!

Took our two young grandchildren and we were well looked after. Nothing was too much trouble and the food was very good.

Delicious food and a very sweet waitress. Snowman brownie was gorgeous, me and my sister loved it! Thank you :)

Fantastic service from Andrew. He took some extra time to explain us the menu and Pizza Express App

If I could give more than 5 stars I really would. Each time I visit family we always head to Pizza Express in Rochester, its bar far the best in London and the surrounding areas. My niece has an allergy, the last time I visited last week the manager on duty was as always so kind and took their time to ensure her needs were met. They were so busy, but the reason why we always return to this branch is due to the fact that the team are above what is expected. As someone that runs a restaurant, I know how hard things can be and honestly these guys are something else;)

Great place, great service and brilliant, friendly and attentive service from Saskia!

We had a very good time here with excellent food. The lady assisting us found us a quiet(er) table when we asked her and no question was too much. Second time here but would definitely visit again when in the area. Only too bad PizzaExpress does not accept reservations from non-UK residents through the site or app.

The best Pizza Express I've ever been to.Food delucious special my favorite snow ball doughtballs. All staff super helpful and friendly making our evening such a pleasure.

The food was fantastic and the waiter was phenomenal, making us feel very welcome. We had a wonderful meal, thank you

We always get great service it's a really nice place to relax and eat good pizza

bad. don’t go here if your a teenage girl equipped and ready with unidays. don’t try to start conversation because waitress will subtly hint that she wishes you would shut up by groaning

the waitress told us we can’t use our coupons from uni days. She was also really rude and the table service was also bad.

5 stars!! Andrej made our experience so good! Always attentive and helpful in everything!

Our first time in here. We really enjoyed pizzas. Fantastic waiter, took his time to explain us the menu. We'll definitely come back again.

Dropped in for a work lunch, so it was quite quiet, but that was absolutely fine. Friendly staff and pizzas and starters a solid 4, which is Pizza Express through and through! Solid, reliable, enjoyable.

Surprisingly busy for a Wednesday night but great service and food! Saskia is new to the restaurant but did brilliantly,thanks for a lovely visit.

Service top. Amazing taste. Great place with nice atmosphere.

Great pizza for a lunchtime, friendly staff.

Good pizza lunch. Efficient service.

We are regular visitors at pizza express Rochester and can’t ever fault the meal or service we often visit on a Saturday and Izedin is extremely friendly and a great server. We last visited yesterday and again we weren’t disappointed. Would recommend 😊

Ok inside, menu has dropped dramatically since my last visit.

Excellent food, excellent service, and pleasant, albeit slightly flat-pack, decor.

Visited this branch recently and I must say, the food was delicious, service was amazing and the cleanliness of the restaurant was very good. I’m very pleased and will be booking to come back very soon. Thanks team Rochester

Love coming to the Rochester pizza express, always lovely service and amazing food

Food doesn't taste better than a fancy Grocery store yet you're paying ×4 for it to be served to you so if that's your thing it's the place to be. Also a bottle of wine ....you could've bought 4 at the grocery store too ....so defending on your priorities.....it's hard to rate fairly🫤

Love the buy get the other pu,za for £1, such a good deal and pizza was amazing

It's pizza, done well, just a bit expensive, especially when you've got Padrinos down the road...

Very nice lunch for our visit to Rochester. I had Calzone which was very good served with Polenta chips. Air con made it a bit chilly but it was soon dealt with by the staff.

We didn't book a table but they accommodated us easily. I had £13 of tesco vouchers to use and not much money to spend. We got the American and a piccolo kids meal and shared with my two kids aged 5 and 3. The kids meal was great value. They got a small pizza 🍕, dough balls and dessert 🍨 for £7.99. Bare in mind during summer holidays, You get a kids' free meal if you buy an adult main. My bill was a total of £9.50 and we throughly enjoyed it.

Partner requested pizza express delivery for her birthday. Order placed through Deliveroo for GF pizza turned up with a vegan sticker and the wrong pizza. Attempted to to call the store multiple times in a 30 minute period with no answer. Awful service, we will never come to this store again.

Had pizza express through just eat at the weekend as a well earned treat, just under £50 you would expect food to be half decent and when I have eaten there before it had been so I had high hopes! Food took over 2 hours to arrive, ALL food was stone cold including the meat in the calzone, pizza had not even been cut up, tomato salad disappointing and the sauces I paid for had maybe a teaspoon of sauce in each pot, so disappointed no apology from the restaurant, I even called to express my frustration as it was taking so long. Really gutted as I love pizza express and this is the first bad experience I have had, food was honestly stone cold, maybe just eat is not the way forward? Really truly gutted and I never complain :( just eat offered me a £20 refund which I will be appealing as I would like the whole bill refunded.

We had a leaving lunch at pizza express, the food was great but was a bit slow for a lunchtime, particularly if it's lunch hour dependant. Staff lovely and overall good. Perhaps a quick turnaround menu would be good for lunch times? May attract more ?

Super nostalgic place for me, been going there for a decade, always amazing

Been here only once but liked everything...Good location there is nearby paid parking on a side of medway river...

Nice food, easy to book and reserve a table and great service.

My friend and I came here the other day and had a great time! Our server was lovely and super helpful, making sure we had everything we needed. The food was fast to come out and tasted superb. Would definitely come again!

We had a very enjoyable meal with friends. Our waitress, Demi, was very helpful and friendly. The Manager, Caita, was also very friendly, we recommend it.

Calamari is amazing including garlic prawn pizza and thanks maria for making great food

Amazing staff, exceptional service from Andrej. The food was delicious I had the Lasagne Classica made by Maria. Will definitely be returning soon 😄

Very nice Pizza, very friendly staff, especially our waitress Catalina, very enjoyable athmosphere, we will revisit .

Nice little dinner, served by Roshan, absolutely brilliant guy. Service was sublime. Made sure we was enjoying throughout.

Always delicious, great service. Mid week visit had a more relaxed vibe.

Lovely pizza restaurant in the heart of historic Rochester. Our server was friendly, helpful & chatty, the food was hot & delicious. We will definitely revisit this restaurant.

the worst pizza and very cery low serivce ever ive been in a pizza place never coming back everything taste like u are eating on an indian restaurant not on pizzeria or iralian restaurant

Demi is amazing. Great waitress. Attentive and professional. Recommend Rochester for a great meal. Maddie the manager was excellent as well

Excellent service, very yummy food, nice environment! Served be Ily , my mom ordered pasta with pork by mistake, Ily was very kind to get the same recipe without pork. Thanks to the chef and thanks to Ily!!!! Would surely be back!

It's been a long time since mum and I have visited PizzaExpress, Rochester High Street, Medway Kent. We've not been back since COVID, other stuff getting in the way. On arrival, we noticed the place has been redecorated. Mum and I were very impressed. Mum is elderly and very frail. She cannot get out and about easily but we've agreed it would be good for us both to do more social stuff again, so hopefully we can make more regular visits to Rochester PizzaExpress, especially after our first trial run, was such a rip-roaring success! Quiet, clean, low key, with a safe and friendly atmosphere and great food and drink. This was good for mum's mental health and my tummy too. So much good can come from simply having a great time. To be honest, the atmosphere is equally important to food and drink as the main point of the journey was to get mum out of the house and somewhere nice, with tasty food.

Pizza was very nice. Staffs were very friendly.

Friendly staff, remembered us from previous visits . Very pricey now!

Didn’t even get to sit down ! Very short staffed and the waitress sighed when we asked if they were actually open ! She said they are short staffed so be better if we didn’t even stay !!

Ordered a pizza for delivery arrived under cooked Wasn’t pleased As I usually Enjoy pizza express Mabye just this particular one is bad.

Lovely restaurant, service a little slow but friendly. Food was lovely!

1st time visiting this restaurant and ended up with the Bosco salad! It was divine!!! So nice I've bought the ingredients to try and recreate it... I took mom who had pizza - can't remember which one but she inhaled it and loved every bite. I wish I could remember our servers name as he definitely made the visit even more enjoyable with his lovely, warm attitude.

Great speed great taste and good temperature

Lovely restaurant, been twice now and have never been dissapointed

The lasagna and canneloni are to die for

I had a meal at the Rochester Pizza Express for my best friends birthday. The service was incredible. We were served by a lady called Demi. She was constantly attending to us and made us feel really welcome. The food came quickly and she made sure we were topped up with drinks. I accidently broke a glass and felt embarrassed, however she was so attentive and told me not to worry. I wanted to tip but unfortunately didn't have any cash on me. It was the best customer service I have experienced in a long time and this lady was def an asset to the company. The food was also amazing. I am now thinking of booking a table for my birthday, especially after the extremely professional waitress showed us the pizza express app and told us what deals we can get if we become regulars. Thankyou!

I have 2 special needs children. They made us feel welcome, seated us where we asked , and were very accommodating and understanding the food was hot fresh and delicious

Went there for a date night and had a wonderful experience. Served by Andrej would was lovely and attentive!

A very pleasant experience at their Rochester branch. Lovely and warm inside too! We had a half and half pizza which is a great idea. Thin and crispy is our choice, one side was Margherita with some tasty ham added and the other with goats cheese,onion, caramelised onion and spinach. The tomato base was very tasty which I often find lacking elsewhere. Would recommend downloading the Pizza Express app, we got a free dough ball starter just for downloading it. Once we paid for our meal another free item was added for next time. We didn't have dessert as we felt they are really overpriced with most being almost £7. IMHO £5.95 is the maximum for the type of desserts they offer. The staff were all friendly, they checked back on us regularly. The restaurant was clean and it's possible to see the kitchen which also looked clean and well organised

Nice pizza with a thin crust, in a nice atmosphere. Very friendly staff!

Pizzas spot on, good atmosphere. Kalamari could be more crispy other than that i enjoy eating here

Me and my friends came here for dinner and had a lovely time. Food was great as always and the service was excellent, Harrison went above and beyond for us. Thank you.

Another beautiful experience 😍 the festive additions to the menu very tasty and the service always 100% customer satisfaction Andrew was very helpful and ensured that our table of 9 was looked after.

Never order a delivery from here. I’ve ordered 4 times and each time I’ve either received the wrong dish or entire dishes were missing. The restaurant never pick up the phone, but if you do manage to get through they blame Uber. When you contact Uber they blame Pizza Express. Each time I’ve emailed customer service to complain and they could not care less. A complimentary starter does not make up for a pizza being missing or a meat pizza being delivered when you’re vegan.

Bit crowded and delayed service

Delicious food and great customer service!

Booked Saturday lunch and service was SoW and food only tepid when it arrived. Pizza and cannelloni.

1st day of Christmas Market. Dirty tables, long wait even when seated had to wait 25mins for order to be taken, then food came, missing item which had to ask for. Then paying for bill had to wait another 20mins for someone to even come with pdq machine to take payment. They knew it was 1st day of Christmas Market so why not more staff who actually know what they are doing.

Still no carbonara. But recent family meal was all you could ask for. Service with a smile was especially welcome.

I attended a family meal last week and the food and service were impeccable ! Got to meet the manager with long blonde hair. She was lovely and created a very inviting atmosphere - i will definitely be coming back !!!

Have eaten at PE 40+ times over the years and this was the first time have had delivered. Away for work and had a hard day and have to be up for 4am tomorrow, so ordered in to the hotel that I am staying in as trying to chill and relax (did not have the energy to go out to eat). The order ended up being 30 mins later than expected and when it arrived was stone cold. The pizza had not be pre-cut and there was also no cutlery so was tricky to try and eat. No napkins either and the dough balls had gone soggy. Hadn't noticed that the coke was a bottle when I ordered and needed to have a bottle opener so was unable to drink it. I have got another 3 nights staying here and based on this experience would not use delivery again. Order#4430