Pizza Express in Harlow

Great service and a great range of Vegan and glutenfree options.

I had a lovely meal out with my family last night. Keeley was very attentive and looked after us through out the duration of our visit will definitely be returning

Food and service were both fantastic. Guido was a brilliant mix of friendly, attentive and efficient!

Lovely meal out, very friendly staff especially Guido Food was lovely!

One bite everybody knows the rules! All flop. Too sweet, under cooked.

Been a few times in the past and had half decent experiences but the last 2 visits have been awful. Service is terrible and has gone seriously down hill. Clearly very short staffed and on many occasions on both visits I had to get up to find someone to order or chase things up. Orders messed up, forgotten drinks and no one around. Staff literally by the kitchen/bar area all the time and don’t regularly go around the tables to make sure everyone has been taken care of. Tonight loads of tables weren’t cleared and the whole restaurent looked a mess. Many customers seemed unhappy, constantly trying to chase things up. Would avoid this pizza express, better to stick to the Epping pizza express as always had great experience there for food and service. Had every intention to speak to the manager but by the end of it, couldn’t be bothered to wait for them to come around and just paid on the app and left.

It's a fantastic place for the family. We went there yesterday and it didn't disappoint. Food was good, staff was friendly, kids were happy.

Unfortunately a shocking experience from start to finish. Service incredibly slow, it took nearly 40 minutes just to bring our dough ball starters out of which one portion was burnt and had to be returned. The main courses, especially the pizzas represent appalling value for money. £18 for pizza of this quality is just unacceptable and the size of the kids portions on the piccolo menu are minuscule. £80 total bill for a celebratory meal was a complete waste of money.

Visited pizza express yesterday with my family. Staff were extremely friendly and food was cooked perfectly! The service was quick and all staff were so helpful. Will definitely be returning

Food was great as usual, service however was on another level, a very very low level, it is a shame I can’t rate as zero stars, one is one too many. I may as well have been invisible, the waitress was very happy chatting to staff in the kitchen and cleaning tables but not once did she look in my direction to see if I wanted another drink…20 minutes it took and that is after taking payment from a table nearby. Wholeheartedly would avoid this particular site of Pizza Express until further notice…awful service, verging on rude.

Had a really lovely meal. Will defo be back soon

Great service and wonderful staff. Good food and atmosphere.

Came to eat here with my family, the food was lovely and came quick. Was served my young members of staff who were helpful and smiley making our experience very pleasant.

We had really nice time with family having pizza and some drinks at Pizza Express in Harlow. Food was good, staff was friendly and probably will go again when we're around. I

Unfortunately the service was very slow. After being shown to a table It was 40 minutes before our oder was taken and I had to ask for a drink.

Really disappointed, young waitress was lovely, £18 fir a pasta dish with rubbery prawns and no taste to sauce, manageress made us wait 10 minutes before even asking if we wanted a drink never mind food, then started clearing tables instead of serving us, with only 6 people in the restaurant , will not be returning

Our waitress Joe was so friendly and welcoming. Really enjoyed her company really made our evening. Thank you !! x

Nice child friendly pizza express! Not much more to say.

This was by far the worst experience I’ve ever had at a Pizza Express restaurant. I booked a table for three people at 7 PM on a Saturday night. The restaurant wasn’t busy, with only about 18 customers seated and most of the tables empty. We were seated, and after about five minutes, a friendly waitress took our drink and food orders. Two of our starters arrived, but the third one didn’t. We waited patiently, but after a long delay, the waitress had to remind the kitchen about the missing starter. Once we finished the starters (which were left uncleared on the table), my pizza was delivered by a different waitress, the other two mains were nowhere in sight. All front of house staff were congregating around the kitchen service hatch, so we waited again, hoping to catch their attention. After another long wait, we finally got the waitress’s attention to let her know that we were still waiting for the other mains. By this time, my pizza had been sitting for 6-7 minutes and was cold. A male member of staff then approached our table and asked what we were waiting for. We explained that we were still missing two main courses. At that point, as my pizza was stone cold, I asked him to take it away and cancel it from the bill, along with the side I had ordered. Since it was clear the other mains hadn’t even been cooked yet, we decided to cancel everything and just asked for the bill for drinks and starters. We made the man aware that our complaint was not towards him or the waitress and that there was obviously a serious problem in the kitchen. This is when he told us the head chef was on holiday and they had another chef to cover him. We won’t be returning to Pizza Express in Harlow again.

Came 7th Aug to Pizza Express - WATER GARDENS food was great, my daughter loved the menu. @PizzaExpress How will it ever be okay to have only 2 kitchen staff in the summer holidays, it delays orders and put everyone under pressure, the service team deserve a good medal for trying their best when clearly under staffed.

Wouldn't let me eat, despite half empty as short staffed

Waited over an hour for mine and my children's food. Wasn’t checked on to see if everything was ok food wise. The worst service I’ve ever witnessed. I eventually asked for it to be boxed up as I just wanted to leave. When we looked at our order it was pretty much slap dash. I will not be eating here again.

To “General Manager” worst service of my life, an hour of waiting for my order, it never came, they forgot to give my order to the chef, I had to go to another place for lunch, slow service, Bad management! Never go back! the waiter in black is unhelpful and yes the general manager check the CCTV and you will see poor and slow service concerning me

Lovely experience and amazing service..really tasty pizzas and starters..beautiful location too right by tje water gardens

We had a pleasure of visiting Pizza Express in Harlow yesterday. We got our table quick even though the restaurant was pretty much full. The staff was very prompt and welcoming. We got informed about waiting times but everything was served really quick. Maybe it felt like that because the waiters and the were at our table not only to help with the order but also to have a chat etc which made it nice touch. The food was great and we enojoyed the atmoshere. Definetely be back there.

I came here for dinner with my family, i saw multiple waiters and waitresses sitting down and not doing anything. I waited an hour to be served my starter and another 45 minutes to be served my main. The table was not cleaned even after my main was given to me. The food was lukewarm and several people came up to the door, waited at least 15 minutes and walked away. If i knew the service was like this i would have walked away too. I tried going to the toilet but they were all out of order so i sat though my half enjoyed meal while needing the toilet. People were seated but after the long wait to be served they got up and left!

I am from Tabasco, Mexico and an extraordinary place to eat, the pizzas are delicious. The staff who attended to us were extremely friendly and attentive. Nice comfortable place, 100% recommended. Thanks to all the staff, I had a good time with my family =} .................... I am from Tabasco, Mexico and an extraordinary place to eat, the pizzas are delicious. The staff who attended us were extremely friendly and attentive. Nice comfortable place, 100% recommended. Thanks to all the staff, I had a good time with my family =}

Lovely decor, but the place lacks atmosphere. Staff were flat, and a missing delivery meant we could only have pizza - no pasta!

The kids had the best time. They didn't know they would be invited to make their own pizzas! The waitress was really lovely and great with them. Amazing service, and the food came really quickly and was really good.

You get what you pay for very good

Terrible service , sat around for ten minutes unnoticed.

I went here for a birthday celebration with my friends, and the server Keeley made our experience so much more comfortable and enjoyable! She checked in on us, and was so friendly as well as easy to talk to. The pizza that we had was great also!

Regularly eat at this restaurant, Great food, excellent customer service

Lovely afternoon, lovely food, all great! Team were lovely and very helpful. Thanks to Erin our lovely waitress for looking after us so well!

Had a lovely meal for my birthday at Pizza Express Harlow. Our lovely server Keeley was very efficient and friendly making the experience even better! Pizza was also good as always.

We had a lovely meal, the atmosphere was tranquil and the service was great

Entered the restaurant and was tended to by a very polite staff member. Ordered our food , which then took 30 mins to get a starter, and then an age to get our mains. Only when I approached a staff member, they put our pizzas in the oven (which were stacked, uncooked, with everyone else’s on a metal stand. We also ordered Polenta fries which were so undercooked we sent them back. In the end we had to put our pizzas in a takeaway box as we had plans. Would not return. It appears others had same issue today also.

Waited way over 45 minutes for my starter and dough balls and then i asked where my pizza was for them to lie and say its in the oven , then my partner had to go ask 15 minutes later for him to be told it wasn't even being prepared so at this point we was way over and hour where in the end we ended up leaving as was so hungry to go elsewhere

My visit to Pizza Express was a letdown from start to finish. The waiting time was excruciatingly long, with no end in sight. To make matters worse, the staff displayed rude behavior, adding to the already unpleasant experience. It's disappointing when a restaurant fails on both service and attitude fronts.

Dined in the Pizza Express, water gardens branch today for lunch. Jo was an amazing server! Her personality and attitude added an amazing touch to my day. Despite being understaffed and working on her own. Jo still made sure to make all the customers around us incredibly happy :)

Serving staff were lovely and helpful but food not the greatest. 3 out of 4 pizzas were extremely crispy (cheese totally solid on pizza and gave your teeth a good workout). The egg on one pizza,which is supposed to be runny, was solidly cooked; very few toppings on the other 2. Desserts were very nice but the coffee tasted like flavoured hot water. Not sure pizza express, which has always been quite pricey but nice, represents any sort of value for money now - would have been better to buy their versions from the supermarket and eaten at home. Didn't complain at the time as it was a birthday treat but wouldn't visit again.

Food was okay, but experience was stressful Part of our group of 10 was sent away on Mother’s Day being told there wasn’t a booking, until proof was shown and then begrudgingly sat us at a table! Service from waitress was pleasant but slow, ignored on many occasions and we ended up leaving desserts as we got frustrated after 2hours 50mins Not a good Mother’s Day experience

The service is very slow and it took nearly an hour for the pizza to come, do not recommend this place not coming again.

Big up to the bulky ape fella that cooked the most lucious gammon and jerk chicken. He convinced me to try pineapple on my pizza! Shame about his music taste though blinking frick this guy needs to move on from 2020 TikTok’s songs. Bombaclaart!

Had a lovely evening in pizza express , food was amazing and service by Sue was first class , absolutely rate her , couldn’t do enough for us . Thank you so much Sue We will be back !!!

Chloe was so incredible she was so helpful especially when my mum paid for the meal even after I said i was paying for this lunch She made it so easy was a nice lunch out

Excellent food, all good quality and fresh. The service was fantastic! Tiffany was our waitress and she was brilliant! It was so nice being at a restaurant with efficient, friendly and polite staff! 5 stars all round x

The usual from pizza express; nice pizza and good service.

Staff were friendly, curtious, and very good in general. The food was simply amazing, fresh, tasty, and hot. I will call again.

Great food, took a friend here & the service was great. Great food & highly recommend the Romana pizzas.

Great customer service, everyone was so friendly, kind and absolutely hilarious. Food was impeccable, came out fresh and hot and within a reasonable time frame. Will definitely be a new spot for me and my friends.

I was really happy with the service my table received on Saturday. Staff were kind and smiley despite the restaurant being super busy. Received our food still hot and up to standards. Will be back soon

Came in on Saturday, was super busy and under staffed but regardless of that the staff were friendly and quick with everything was super impressed 👍🏻

Had an amazing time at pizza express Customer service , food quality and my overall experience was impeccable even with a full restaurant of customers , AMAZING

Booked at table for Saturday just gone, restaurant was packed! Staff were running around like crazy (probably could have used an extra pair of hands) but even still food was perfect and could not fault service 10/10!!

I was overwhelmed by how amazing the service was, especially considering that the place was packed! The food was cooked to perfection, the staff were kind and helpful with a smile on at all times 🤙🏽10/10 experience overall!

Food is never ready, very long wait, unprofessional staff, kitchen staff filthy and always chatting about, when it's a live kitchen.

Ordered pizza delivery with eta of 7.35 to7.45. Message at 7.50 saying it was out for delivery with uber. 8.30 freezing cold chewy pizzas delivered. Tried calling to complain and got hung up on

The Harlow team is so welcoming and attentive the food was delicious and I love the vegan options available

Over charged, manager wouldn't come over to sort it as they were too busy doing take away orders we got told.

Really disappointed with the service we received at pizza express harlow this evening. We visit quite regularly and have noticed a decrease in service over the last 3 visits. Tonight we booked a table, the restaurant wasn’t busy and we opted to sit outside. 20 minutes after being seated before anyone came to take a drink order. Food was good as always but when we had finished eating we waited and waited for the plates to be cleared and to get a dessert menu. 45 MINUTES PAST ! Not a single server popped a head out to help us. Fed up, Payed the bill in full on the app and walked out. Even us leaving didn’t get a look.

Nice staff and always good quality food.

Went to Pizza Express in the Water Gardens in Harlow. I don’t think I’ve come across the level of rudeness from staff in a restaurant before. I don’t think any of them like there job they’re all so miserable, slow and unhelpful. I’ve always wondered why this place was always empty now I know why. The one in Epping is soooo much better, happy staff means happy customers.

Thanks a lot Pizza Express for the service and the food! ERNEST

Empty. Dull. The food was okay. However the waitress was rude. Blunt and sometimes didn’t even say a word. Thanks to her you you’ve lost a customer.

Excellent meal and service as always.

Tried a GF pizza and it arrived un sliced and with very little cheese on it. I don't recommend them

Food was good, served by Tiffany who was very polite and friendly. She was attentive to our requests and did so with a smile

Great service by Tiffany and really nice food. Will be back

Best pizza I ever eat, staff was really helpful, great chefs, thank you for great experience. You guys rock🤟

Great place and staff. Took great cafe od us. Honeycomb slice od to die for.

Loved this particular experience Am a regular goer to pizza express and am always left feeling content The staff were superb. They provided a great service -all were polite and respectful, which made the experience that much better. Well done

Amazing service and taste. Vegetarian and vegan options available. Only Chicken is Halal as per waitresses.

We greeted at the door with a smile and our waitress was really chatty, funny and they knew what they are selling when asked questions. The food was very good and service real quick.

The food was very nice . Very friendly staff . Thank you so much everything ❤️

Avoid like the plague! Seriously a health hazard Pizza was absolutely disgusting.... £16 for a pizza that tasted sour and out of date and dough was shockingly bad and I have had upset stomach... My first time going to pizza express and will definitely not be returning. Such a shame. Hopefully the owner decides to make serious changes or shut down before someone gets seriously unwell. Pizza express pizza from tescos is absolutely delicious so was looking forward to going to the restaurant but I am absolutely shocked by the standard of food they are serving in the Harlow branch. Would not recommend to anyone

Good pizzas and service. Good place to use those tesco vouchers.

Had an AMAZING experience .... Sue was Fantastic very attentive ... HIGHLY RECOMMEND.... would definitely go back x

A couple of very enjoyable visits recently. The staff are lovely and the food excellent.

Had a lovely meal last Friday, great pizzas and loved the new basil and lime sorbet. Staff were very attentive. Will definitely go back.

Always good food nice atmosphere and friendly staff

I would just like to express the absolute disgust at the level of service I received this evening. Upon entry I wasn't shown to my table just "over there". I ordered, at 1810, a classic pizza and dough balls. At 1902 I asked where my food was after seeing the table adjacent to me ask where their food was and it arriving a minute later. They arrived around 10 min after me. Upon asking I was met with attitude and "there are other tables here you know". I pointed to the table who had arrived after me and stated such. I was met with a pulled face and she just walked away. The place was a quarter full if that and unfortunately I do not tolerate such service and as such I walked out. I also witnessed her "show" other diners to the table with a finger point and "over there" and general "I don't want to work here" attitude. Quite ironic I chose a Pizza "Express" for a quick meal after a long day at work. Totally ruined evening. ***EDIT*** I emailed Harlow Manager as requested and didn't get a response - What a shock.

Much as any Pizza Express, good food, great staff - a safe bet in Harlow

Clean & tidy. Staff are really friendly. Foods amazing.

The waitress was friendly and took our orders promptly. The food did not take long at all to come out considering we were at a big table and tasted great.

Dreadful service, pizza covered in pepper and inedible, service slow had to keep asking to be served and then ignored

Good service and good food as usual

Had a very nice meal with good service

The service is impeccable and the food is amazing, you are absolutely getting your money's worth when dining here.

The atmosphere and service is good, but pizza wise it was not to my taste. I had the prawn garlic, it was lacking prawns and cheese, also the fact that you have to cut the pizza is annoying

fantastic food and service definitely recommended 👌

Group booking made, very simple and easy to change. On the day the meal went well, staff were really attentive and proactive, food choices were good, and on time. Cleanliness throughout was what you would want. Well done team harlow I would recommend this restaurant.

Eleven 13 year old girls didn’t faze the wonderful manager and our lovely waitress (forgot both names, sorry! the manager was a blonde white lady and the waitress and dark haired Asian lady) food was perfect, fast service, great quality and such good value, lovely and clean - will be going again for sure better than the Epping restaurant 🤩 the young waiter with dark hair even picked the best drawing competition such nice people

Visited today on the off chance we may be able to get a table for 8. It was early afternoon and the restaurant was empty so we thought we may be in with a chance. Lady on the door was slightly abrupt and said that as we hadn't booked they couldn't seat us, as they had lots of bookings arriving shortly. This was understandable, we walked away...until my friend decided to look on the website and was able to book a table for all of us,no problem at all. We only checked the site because we've had this experience before, this restaurant seems to have a habit of not wanting to seat people. We decided to go elsewhere. Maybe you don't want the custom? Very confusing, and a shame, as whenever we have visited and eaten its always been a nice experience.

Worse service ever. No host at the door, 3 women running like headless chickens trying to make up tables for booked seats. Keeping people at the door for 15 minutes just to say in thw end they don't have seats. Dont bother even going and wasting your time

You can't go wrong with Pizza Express. There is something for everyone who loves Italian Food (like me!) Bonus: the service in this place is brilliant too! We were instantly sat down and offered a menu and our order was quickly taken, we never had to get someone's attention. I went with my all time favourite: pollo con funghi. It's not on the menu but if you ask for it you can get it! Lovely bechamel base, nice strips of chicken, red onions and mushrooms. Yummy! The location is ideal too: placed right in the restaurant strip in Harlow centre.

Came for lunch and had the pizza wrap with salad. Both delicious. Staff friendly and helpful. Good value meal.

My daughter and I had a great time here! The dough balls were incredible and I especially loved the truffle dough balls!

Excellent service and tasty food. Always go for dinner with family. Made to feel welcome. Keep up the good work

So far as the food quality is concerned, you know what you're getting with Pizza Express. Tasty and good quality Italian that is reasonably priced and has something on the menu for everyone . The staff at this branch were fantastic. All very welcoming and attentive and the venue itself was super clean with lots of natural light coming in through the huge windows. Overall a very pleasant visit!