Pizza Express in Harlow

Visited Pizza Express in Harlow with kids. We haven't been there for a while but have to say it was a good choice to visit them again. Few new things on the menu kids liked. Really nice and friendly staff who had few minutes to chat with kids even though the restaurant seemed busy. Next time we fancy pizza it will be Pizza Express for sure

We were welcome by very cheerful manager. She told us her name is Agnes and our waitress will be Flick. We felt like we visited this place many times it was so welcoming. It was our only first visit but definitely we will be back very soon

Guido was really friendly and attentive and made my daughter and I feel really welcome and relaxed. The restaurant was short staffed but Guido was more than capable and remained pleasant and helped entertain a couple of children at two different tables too. I would say he is a credit to Pizza Express, nothing was too much trouble! He looked after us well and oh yes, the food was really delicious too! The truffle dough balls were amazing! Thankyou for a lovely evening!

Guido was amazing!! Good food, great service!!

Ordered online,tried to call them to tell them not to put cheese on the potato dippers called straight for about 15 minutes NOBODY THERE ANSWERS THE PHONE Food was cold won’t be reordering AWFUL SERVICE!!

I recently visited Pizza Express in Harlow and had an absolutely fantastic experience! From the moment I walked in, the atmosphere was warm and inviting. The staff were incredibly friendly, and I was greeted with a smile by the manager, Agnes. She made sure everything was perfect, checking in on us throughout the meal to ensure we were comfortable and enjoying our experience. I believe there were not enough staff members so I appreciate it even more! The highlight of the meal was the food. Chef Ram truly delivered an outstanding pizza – the crust was perfectly crisp, and the toppings were fresh and flavourful. You can really taste the quality of the ingredients and the care that went into preparing the dish. Every bite was delicious, and I could tell that he takes pride in his craft. As Agnes was busy with other tables he delivered his food himself to the table!! The service was efficient, and Agnes was attentive without being overbearing. She really made the dining experience enjoyable. It’s clear that both staff member even working on their own in pretty busy restaurant are dedicated to providing excellent customer service and high-quality food. I highly recommend this Pizza Express location – great food, wonderful service, and a welcoming atmosphere. I’ll definitely be back!

I had to wait an hour and 25 minutes for my order, and despite repeatedly trying to call, I couldn’t get through to anyone. Pizza Express responded to my review, attempting to shift the blame onto the delivery company—but that’s simply not true. The delivery driver accepted the order quickly, and I could see they were waiting outside the restaurant. The real issue lies with Pizza Express. I’d like to know who they plan to blame for their failure to answer the phone—surely not the delivery company again? This experience was incredibly disappointing.

We were served by the lovely Guido- he was really nice but there was a slight delay at the start when we first sat down. Apart from that it was a really nice experience and the food was absolutely perfect

Fantastic service from Guido - very attentive

Lovely food and Guido who served us was a lovely guy. Thank you.

Very rude staff, especially the blonde lady with eastern european accent never again.

I cannot comment on the food as we didn't get any. We walked into this empty restaurant around 1.00pm lunchtime. Sat down and was asked if we had booked, we hadn't. All other restaurants along this parade of shops were full so Pizza Express it was. Only to be told they not taking walk ins until 4.30 pm. However as I explain to the member of staff that the restaurant was empty apart from one lady with her child on a table surely they could fit us in. But no because we had no booking and they were not taking walk ins. We were absolutely gobsmacked and went to Pizza Hut instead where they were busy and managed to fit us in. All I can say is that Pizza express must make good profits on empty tables. We won't bother with this place again.

Had a lovely dinner this evening. I was delighted by the service of Erin, Agnes and Flick. They were all so lovely and helpful, I really felt looked after! All the food and drinks were delicious and I really enjoyed my experience. Would definitely recommend, thank you to all the staff😍

Great service and a great range of Vegan and glutenfree options.

I had a lovely meal out with my family last night. Keeley was very attentive and looked after us through out the duration of our visit will definitely be returning

Food and service were both fantastic. Guido was a brilliant mix of friendly, attentive and efficient!

Lovely meal out, very friendly staff especially Guido Food was lovely!

One bite everybody knows the rules! All flop. Too sweet, under cooked.

Been a few times in the past and had half decent experiences but the last 2 visits have been awful. Service is terrible and has gone seriously down hill. Clearly very short staffed and on many occasions on both visits I had to get up to find someone to order or chase things up. Orders messed up, forgotten drinks and no one around. Staff literally by the kitchen/bar area all the time and don’t regularly go around the tables to make sure everyone has been taken care of. Tonight loads of tables weren’t cleared and the whole restaurent looked a mess. Many customers seemed unhappy, constantly trying to chase things up. Would avoid this pizza express, better to stick to the Epping pizza express as always had great experience there for food and service. Had every intention to speak to the manager but by the end of it, couldn’t be bothered to wait for them to come around and just paid on the app and left.

Unfortunately a shocking experience from start to finish. Service incredibly slow, it took nearly 40 minutes just to bring our dough ball starters out of which one portion was burnt and had to be returned. The main courses, especially the pizzas represent appalling value for money. £18 for pizza of this quality is just unacceptable and the size of the kids portions on the piccolo menu are minuscule. £80 total bill for a celebratory meal was a complete waste of money.

Food was great as usual, service however was on another level, a very very low level, it is a shame I can’t rate as zero stars, one is one too many. I may as well have been invisible, the waitress was very happy chatting to staff in the kitchen and cleaning tables but not once did she look in my direction to see if I wanted another drink…20 minutes it took and that is after taking payment from a table nearby. Wholeheartedly would avoid this particular site of Pizza Express until further notice…awful service, verging on rude.

Visited pizza express yesterday with my family. Staff were extremely friendly and food was cooked perfectly! The service was quick and all staff were so helpful. Will definitely be returning

Had a really lovely meal. Will defo be back soon

Came to eat here with my family, the food was lovely and came quick. Was served my young members of staff who were helpful and smiley making our experience very pleasant.

Great service and wonderful staff. Good food and atmosphere.

We had really nice time with family having pizza and some drinks at Pizza Express in Harlow. Food was good, staff was friendly and probably will go again when we're around. I

Really disappointed, young waitress was lovely, £18 fir a pasta dish with rubbery prawns and no taste to sauce, manageress made us wait 10 minutes before even asking if we wanted a drink never mind food, then started clearing tables instead of serving us, with only 6 people in the restaurant , will not be returning

Unfortunately the service was very slow. After being shown to a table It was 40 minutes before our oder was taken and I had to ask for a drink.

Our waitress Joe was so friendly and welcoming. Really enjoyed her company really made our evening. Thank you !! x

Nice child friendly pizza express! Not much more to say.

This was by far the worst experience I’ve ever had at a Pizza Express restaurant. I booked a table for three people at 7 PM on a Saturday night. The restaurant wasn’t busy, with only about 18 customers seated and most of the tables empty. We were seated, and after about five minutes, a friendly waitress took our drink and food orders. Two of our starters arrived, but the third one didn’t. We waited patiently, but after a long delay, the waitress had to remind the kitchen about the missing starter. Once we finished the starters (which were left uncleared on the table), my pizza was delivered by a different waitress, the other two mains were nowhere in sight. All front of house staff were congregating around the kitchen service hatch, so we waited again, hoping to catch their attention. After another long wait, we finally got the waitress’s attention to let her know that we were still waiting for the other mains. By this time, my pizza had been sitting for 6-7 minutes and was cold. A male member of staff then approached our table and asked what we were waiting for. We explained that we were still missing two main courses. At that point, as my pizza was stone cold, I asked him to take it away and cancel it from the bill, along with the side I had ordered. Since it was clear the other mains hadn’t even been cooked yet, we decided to cancel everything and just asked for the bill for drinks and starters. We made the man aware that our complaint was not towards him or the waitress and that there was obviously a serious problem in the kitchen. This is when he told us the head chef was on holiday and they had another chef to cover him. We won’t be returning to Pizza Express in Harlow again.

Came 7th Aug to Pizza Express - WATER GARDENS food was great, my daughter loved the menu. @PizzaExpress How will it ever be okay to have only 2 kitchen staff in the summer holidays, it delays orders and put everyone under pressure, the service team deserve a good medal for trying their best when clearly under staffed.

Wouldn't let me eat, despite half empty as short staffed

Waited over an hour for mine and my children's food. Wasn’t checked on to see if everything was ok food wise. The worst service I’ve ever witnessed. I eventually asked for it to be boxed up as I just wanted to leave. When we looked at our order it was pretty much slap dash. I will not be eating here again.

To “General Manager” worst service of my life, an hour of waiting for my order, it never came, they forgot to give my order to the chef, I had to go to another place for lunch, slow service, Bad management! Never go back! the waiter in black is unhelpful and yes the general manager check the CCTV and you will see poor and slow service concerning me

Lovely experience and amazing service..really tasty pizzas and starters..beautiful location too right by tje water gardens

We had a pleasure of visiting Pizza Express in Harlow yesterday. We got our table quick even though the restaurant was pretty much full. The staff was very prompt and welcoming. We got informed about waiting times but everything was served really quick. Maybe it felt like that because the waiters and the were at our table not only to help with the order but also to have a chat etc which made it nice touch. The food was great and we enojoyed the atmoshere. Definetely be back there.

I came here for dinner with my family, i saw multiple waiters and waitresses sitting down and not doing anything. I waited an hour to be served my starter and another 45 minutes to be served my main. The table was not cleaned even after my main was given to me. The food was lukewarm and several people came up to the door, waited at least 15 minutes and walked away. If i knew the service was like this i would have walked away too. I tried going to the toilet but they were all out of order so i sat though my half enjoyed meal while needing the toilet. People were seated but after the long wait to be served they got up and left!

I am from Tabasco, Mexico and an extraordinary place to eat, the pizzas are delicious. The staff who attended to us were extremely friendly and attentive. Nice comfortable place, 100% recommended. Thanks to all the staff, I had a good time with my family =} .................... I am from Tabasco, Mexico and an extraordinary place to eat, the pizzas are delicious. The staff who attended us were extremely friendly and attentive. Nice comfortable place, 100% recommended. Thanks to all the staff, I had a good time with my family =}

Lovely decor, but the place lacks atmosphere. Staff were flat, and a missing delivery meant we could only have pizza - no pasta!

The kids had the best time. They didn't know they would be invited to make their own pizzas! The waitress was really lovely and great with them. Amazing service, and the food came really quickly and was really good.

You get what you pay for very good

Terrible service , sat around for ten minutes unnoticed.

Lovely afternoon, lovely food, all great! Team were lovely and very helpful. Thanks to Erin our lovely waitress for looking after us so well!

Had a lovely meal for my birthday at Pizza Express Harlow. Our lovely server Keeley was very efficient and friendly making the experience even better! Pizza was also good as always.

Regularly eat at this restaurant, Great food, excellent customer service

I went here for a birthday celebration with my friends, and the server Keeley made our experience so much more comfortable and enjoyable! She checked in on us, and was so friendly as well as easy to talk to. The pizza that we had was great also!

We had a lovely meal, the atmosphere was tranquil and the service was great

Entered the restaurant and was tended to by a very polite staff member. Ordered our food , which then took 30 mins to get a starter, and then an age to get our mains. Only when I approached a staff member, they put our pizzas in the oven (which were stacked, uncooked, with everyone else’s on a metal stand. We also ordered Polenta fries which were so undercooked we sent them back. In the end we had to put our pizzas in a takeaway box as we had plans. Would not return. It appears others had same issue today also.

Waited way over 45 minutes for my starter and dough balls and then i asked where my pizza was for them to lie and say its in the oven , then my partner had to go ask 15 minutes later for him to be told it wasn't even being prepared so at this point we was way over and hour where in the end we ended up leaving as was so hungry to go elsewhere

My visit to Pizza Express was a letdown from start to finish. The waiting time was excruciatingly long, with no end in sight. To make matters worse, the staff displayed rude behavior, adding to the already unpleasant experience. It's disappointing when a restaurant fails on both service and attitude fronts.

Dined in the Pizza Express, water gardens branch today for lunch. Jo was an amazing server! Her personality and attitude added an amazing touch to my day. Despite being understaffed and working on her own. Jo still made sure to make all the customers around us incredibly happy :)

Food was okay, but experience was stressful Part of our group of 10 was sent away on Mother’s Day being told there wasn’t a booking, until proof was shown and then begrudgingly sat us at a table! Service from waitress was pleasant but slow, ignored on many occasions and we ended up leaving desserts as we got frustrated after 2hours 50mins Not a good Mother’s Day experience

Serving staff were lovely and helpful but food not the greatest. 3 out of 4 pizzas were extremely crispy (cheese totally solid on pizza and gave your teeth a good workout). The egg on one pizza,which is supposed to be runny, was solidly cooked; very few toppings on the other 2. Desserts were very nice but the coffee tasted like flavoured hot water. Not sure pizza express, which has always been quite pricey but nice, represents any sort of value for money now - would have been better to buy their versions from the supermarket and eaten at home. Didn't complain at the time as it was a birthday treat but wouldn't visit again.

The service is very slow and it took nearly an hour for the pizza to come, do not recommend this place not coming again.

Big up to the bulky ape fella that cooked the most lucious gammon and jerk chicken. He convinced me to try pineapple on my pizza! Shame about his music taste though blinking frick this guy needs to move on from 2020 TikTok’s songs. Bombaclaart!

Had a lovely evening in pizza express , food was amazing and service by Sue was first class , absolutely rate her , couldn’t do enough for us . Thank you so much Sue We will be back !!!

Chloe was so incredible she was so helpful especially when my mum paid for the meal even after I said i was paying for this lunch She made it so easy was a nice lunch out

Excellent food, all good quality and fresh. The service was fantastic! Tiffany was our waitress and she was brilliant! It was so nice being at a restaurant with efficient, friendly and polite staff! 5 stars all round x

The usual from pizza express; nice pizza and good service.

Staff were friendly, curtious, and very good in general. The food was simply amazing, fresh, tasty, and hot. I will call again.

Great food, took a friend here & the service was great. Great food & highly recommend the Romana pizzas.

Great customer service, everyone was so friendly, kind and absolutely hilarious. Food was impeccable, came out fresh and hot and within a reasonable time frame. Will definitely be a new spot for me and my friends.

I was really happy with the service my table received on Saturday. Staff were kind and smiley despite the restaurant being super busy. Received our food still hot and up to standards. Will be back soon

Came in on Saturday, was super busy and under staffed but regardless of that the staff were friendly and quick with everything was super impressed 👍🏻

Had an amazing time at pizza express Customer service , food quality and my overall experience was impeccable even with a full restaurant of customers , AMAZING

Booked at table for Saturday just gone, restaurant was packed! Staff were running around like crazy (probably could have used an extra pair of hands) but even still food was perfect and could not fault service 10/10!!

I was overwhelmed by how amazing the service was, especially considering that the place was packed! The food was cooked to perfection, the staff were kind and helpful with a smile on at all times 🤙🏽10/10 experience overall!

Food is never ready, very long wait, unprofessional staff, kitchen staff filthy and always chatting about, when it's a live kitchen.

Ordered pizza delivery with eta of 7.35 to7.45. Message at 7.50 saying it was out for delivery with uber. 8.30 freezing cold chewy pizzas delivered. Tried calling to complain and got hung up on

The Harlow team is so welcoming and attentive the food was delicious and I love the vegan options available

Over charged, manager wouldn't come over to sort it as they were too busy doing take away orders we got told.

Really disappointed with the service we received at pizza express harlow this evening. We visit quite regularly and have noticed a decrease in service over the last 3 visits. Tonight we booked a table, the restaurant wasn’t busy and we opted to sit outside. 20 minutes after being seated before anyone came to take a drink order. Food was good as always but when we had finished eating we waited and waited for the plates to be cleared and to get a dessert menu. 45 MINUTES PAST ! Not a single server popped a head out to help us. Fed up, Payed the bill in full on the app and walked out. Even us leaving didn’t get a look.

Nice staff and always good quality food.

Went to Pizza Express in the Water Gardens in Harlow. I don’t think I’ve come across the level of rudeness from staff in a restaurant before. I don’t think any of them like there job they’re all so miserable, slow and unhelpful. I’ve always wondered why this place was always empty now I know why. The one in Epping is soooo much better, happy staff means happy customers.

Thanks a lot Pizza Express for the service and the food! ERNEST

Empty. Dull. The food was okay. However the waitress was rude. Blunt and sometimes didn’t even say a word. Thanks to her you you’ve lost a customer.

Excellent meal and service as always.

Tried a GF pizza and it arrived un sliced and with very little cheese on it. I don't recommend them

Food was good, served by Tiffany who was very polite and friendly. She was attentive to our requests and did so with a smile

Great place and staff. Took great cafe od us. Honeycomb slice od to die for.

Best pizza I ever eat, staff was really helpful, great chefs, thank you for great experience. You guys rock🤟

Great service by Tiffany and really nice food. Will be back

Loved this particular experience Am a regular goer to pizza express and am always left feeling content The staff were superb. They provided a great service -all were polite and respectful, which made the experience that much better. Well done

Amazing service and taste. Vegetarian and vegan options available. Only Chicken is Halal as per waitresses.

The food was very nice . Very friendly staff . Thank you so much everything ❤️

We greeted at the door with a smile and our waitress was really chatty, funny and they knew what they are selling when asked questions. The food was very good and service real quick.

Avoid like the plague! Seriously a health hazard Pizza was absolutely disgusting.... £16 for a pizza that tasted sour and out of date and dough was shockingly bad and I have had upset stomach... My first time going to pizza express and will definitely not be returning. Such a shame. Hopefully the owner decides to make serious changes or shut down before someone gets seriously unwell. Pizza express pizza from tescos is absolutely delicious so was looking forward to going to the restaurant but I am absolutely shocked by the standard of food they are serving in the Harlow branch. Would not recommend to anyone

Good pizzas and service. Good place to use those tesco vouchers.

Had an AMAZING experience .... Sue was Fantastic very attentive ... HIGHLY RECOMMEND.... would definitely go back x

A couple of very enjoyable visits recently. The staff are lovely and the food excellent.

Had a lovely meal last Friday, great pizzas and loved the new basil and lime sorbet. Staff were very attentive. Will definitely go back.

Always good food nice atmosphere and friendly staff

I would just like to express the absolute disgust at the level of service I received this evening. Upon entry I wasn't shown to my table just "over there". I ordered, at 1810, a classic pizza and dough balls. At 1902 I asked where my food was after seeing the table adjacent to me ask where their food was and it arriving a minute later. They arrived around 10 min after me. Upon asking I was met with attitude and "there are other tables here you know". I pointed to the table who had arrived after me and stated such. I was met with a pulled face and she just walked away. The place was a quarter full if that and unfortunately I do not tolerate such service and as such I walked out. I also witnessed her "show" other diners to the table with a finger point and "over there" and general "I don't want to work here" attitude. Quite ironic I chose a Pizza "Express" for a quick meal after a long day at work. Totally ruined evening. ***EDIT*** I emailed Harlow Manager as requested and didn't get a response - What a shock.

Much as any Pizza Express, good food, great staff - a safe bet in Harlow

Clean & tidy. Staff are really friendly. Foods amazing.

The waitress was friendly and took our orders promptly. The food did not take long at all to come out considering we were at a big table and tasted great.

Dreadful service, pizza covered in pepper and inedible, service slow had to keep asking to be served and then ignored

Good service and good food as usual

Had a very nice meal with good service