Pizza Express in Harlow

It was so busy (half term) but still I got m food in reasonable time and very yummy. Service also good. Heard some very rude comments from customers towards staff. I have no idea how they deal with this kind of people...

I placed my order an hour in advance for collection, expecting everything to be ready on time. However, when I arrived, I was told I’d have to wait and ended up sitting in the restaurant for another 55 minutes. After all that, the food was cold and the pizzas were soggy. It wasn’t particularly busy either. Extremely disappointing experience.

The pizza was amazing. Guido was lovely. Would come again.

Amazing as always. The pizza express app is amazing. I had lunch with my kids (age 12 and 16) and got £20 off my meal with all my rewards. Guido was fantastic, so friendly, helpful and fun! Thank you

5* star Pizza Express at Harlow served by Guido. Great food, hot and very tasty.

Friendly service and great food.

I had a wonderful experience here! The food was delicious, the environment was warm, perfect for relaxing and welcoming and the staff were extremely cooperative and friendly.Everything was well-organised made me feel comfortable. Highly recommended for anyone looking for great food, a nice ambience ,top-notch service.I’ll definitely be coming back!

We came here for dinner with family, we were pleased with service snd speed, nice place to come for dinner with family or friends. Food was really delicious. Definitely i would recommend it.

Lovely place , great food and service. I used to go a while ago and I noticed a consistent improvement under the new management. Thank you guys

We went to Pizza Express in Harlow and it didn't disappoint. Great meal and great service. Kids love the staff and food there.

fab service by erin!! she is an asset to the company, my visit was amazing!

Ordered a takeaway through Deliveroo. The order arrived in good time. Unfortunately the pizzas weren't up to the usual standard I expect from Pizza Express. Both pizzas were a little on the bland side. Perfectly cooked but just not that tasty. I've been eating at PE for years and this was a real surprise and disappointment.

This was last min decision to visit pizza express, staff very accommodating and service was really good, process our order very quick. we did enjoy our meal! Will definitely come back :-)

Amazing food, great atmosphere, Rewards app is brilliant I save loads as a family eating out, team are great and lovely, always attentive would recommend and also to download the loyalty app.

Went to pizza express Harlow with my family for a birthday, staff were extremely friendly and helpful. This was especially important as my family has allergies. The food was hot and tasty and came within a reasonable time. Would return soon

Overall, the food was fine, typical of a Pizza Express. However I wanted to highlight the wonderful waitress Erin. She was so kind and helpful when it came to ordering. She helped me find exactly what I was looking for. Very attentive and nothing was too much. Thank you Erin!

Came here for the dough balls. Did not disappoint!

Delicious food, and very friendly staff

Absolutely wonderful service today from Dan and Liam, very good food, restaurant was busy, but all the staff were still smiling

Booked here for my sons 6th birthday party and it was wonderful! From when I booked the staff replied to me super fast and it was the easiest party I have ever done. The children loved it and I couldn’t have asked for any more. Thank you to the team at Harlow, 20 x very happy children! We will all be back!

We stopped yesterday on our way home from the airport. Service was quick and efficient. Food very yummy as always. We were greeted and served by a lovely lady called Erin who was really helpful and polite.

After been at the cinema with the family we decided to treat the kids for dinner. When we arrived we had to wait a little bit to be seating. We wait for someone to take the drinks order. We ordered some pizza and starters to share, which was all very nice. The deals that pizza espress do is fantastic during half term and good value for money.

Was very good food was nice. Waitress was good she gave me extra time to decide on what i wanted by taking my mates orders first. Thay did not have one or two cocktails so i picked from the ones avalable not much of an issue and the cocktails ware good.

Went pizza express earlier today and the service and atmosphere was impeccable. Received amazing service from this server named Erin! Will definitely come back!!

Friendly service, short wait, help with choices and lovely food thank you Guido you was so helpful and kind to my great neice

Food and service was great. Our waiter Guido was brilliant very friendly. And very chatty as well. l

Fantastic service from the ever charming Guido!

Lovely service from Liam and Flick today

Had a lovely meal here over the weekend. Service was great & food was spot on. Flick was our server. She was attentive & helpful. It was very busy but she made time for our table & was helpful with suggestions for food.

Pizza base was chewy,, very expensive.

Best food and service ever! Thank you ❤️

I went today and was served by the lovely Maisey! She had excellent service and was a pleasure to talk to! we will definitely be coming back to see her again!

The service was friendly and attentive, making us feel welcomed throughout the meal. As for the food, it was flavorful and well-presented. Overall, a great experience with a cozy atmosphere! Will definitely come back 👍

Very quick service. Has a separate vegan menu that you have to ask for but shows a lot of choices. Staff are so lovely. Definitely recommend the vegan padana and the bbq chicken pizza!

I recently had an amazing experience at Pizza Express, and I can't recommend it enough! The atmosphere was warm and welcoming, and the food was, as always, delicious. However, what really stood out was the exceptional service we received from Tiffany. She was attentive, friendly, and went above and beyond to ensure we had everything we needed. Her attention to detail and warm personality made our dining experience even more special. Thank you, Tiffany, for making our visit so memorable! I will definitely be back!

Had Erin serve my family and I and ensured we were well taken care of, was extremely polite and accommodating to us all during the whole meal, thanks to Erin we had an amazing family day out and would definitely go again for the great service and food!!! Thank you Erin yet again for being so helpful/knowledgable about the menu and drinks and for being so patient with us!!!

I cannot praise Erin enough for the incredible service she provided at Pizza Express today. From the moment we walked in, she greeted us with the warmest smile and a genuinely welcoming attitude that immediately set the tone for a wonderful dining experience. Erin was incredibly attentive, making sure every detail was perfect. She was so patient and kind, especially with my grandma and mum, ensuring they were comfortable and had everything they needed. She took the time to explain the menu options clearly, making sure any dietary preferences or needs were catered to without hesitation. Her warm, friendly nature made them feel truly looked after, and nothing was too much trouble for her. Not only was she amazing with the adults, but she was an absolute star with the kids. She engaged with them so effortlessly, making them laugh and feel special while keeping them entertained. She even remembered their names and took the time to make sure they got exactly what they wanted. It’s rare to find someone so naturally great with people of all ages, but Erin made it look effortless. The food arrived perfectly timed, and she regularly checked in to ensure everything was just right. Even when the restaurant got busier, she remained calm, collected, and just as attentive as when we first arrived. It’s clear that she genuinely cares about her job and the people she serves. If every restaurant had an Erin, dining out would always be a joy! She is an absolute credit to Pizza Express, and I truly hope she gets the recognition she deserves. Thank you, Erin, for making our meal not just good, but truly special!

I love the pizza express Harlow branch. The food is good and the servers are great - especially Erin. She is always happy to help and fast in finding solutions if there are any issues. She’s overall a lovely worker!

I come here often with my family as the food never disappoints. Our experience is always made so much better by the staff, in particular the waitress Erin. She is always so friendly and welcoming whenever we visit. She never has any problems with answering any questions regarding the menu, ingredients and drinks. We choose to come back to this restaurant because of Erin and she deserves so much appreciation for her service as she maintains this amazing customer service even when the restaurant is full! I am very excited to continue my visits here.

Erin was a lovely and attentive waitress, provided amazing service and made our experience so much better!

What was a lovely experience with my mother in law and two children was completely shattered by a very rude and patronising waitress by the name of Erin. The whole situation was unnecessary. Sadly as a result of by the way Erin spoke to me, smirked at me, and the whole snarky attitude she gave out I will not be returning to this restaurant. Thank you to the lovely manager who took over the situation and apologised on Erin’s behalf. I hope the circumstance has been addressed as promised so Erin understands it is completely wrong to treat customers/people in the way she did. She clearly could use some customer service training

came in today for lunch with mum so last minute with no reservation and was greeted by a lovely waitress i believe named erin, sat with menus in seconds and had an amazing experience!! lunch served with a smile, will be coming back next weekend!!

Exceptional experience, one of the best branches I have visited in a long while. The service was outstanding and particularly Erin who was extremely attentive and took good care of us. Will definitely be returning, wish there was service as exceptional as this everywhere. Good job👍

Come here all the time sometimes twice a week and arrived at 20:20 and was waiting awkwardly whilst one staff member was eating and no one came to the door. Then was greeted by a man who we’ve never seen there before saying the kitchen is closed. I did Mention that we’ve come later than this before and he said they are short staffed although there was the same amount as staff as normally has been. He said there’s been parties but was only two tables occupied. It’s so disappointing as loved coming here as the lady manager is amazing at what she does but today was so disappointed with the service. What the guy was saying made no sense. Also understand people need lunch/dinner breaks however stating you are short staffed and can’t sit down customers 1hr 40 minutes before restaurant closes is unacceptable. Might have been bad timing but to state the kitchen is closed but a staff member just getting their food is crazy.

First time there with my friend , lovely staff and very professional service , I would always come back it was a pleasure . Thank you everyone for being so amazing!

We been here for dinner few days ago, we had great times, food was delicious and service was quick and friendly

The app is great, being able to split the bill, pay via the app, check your bill as you go all great benefits to using the app

Ordered from deliveroo at 19:35 on a Sunday night. Estimated time was 60-75 minutes. Order arrived at 21:10. 95 minutes. For a pizza. On a Sunday night. On top of that it was nice and cold and Pizza Express refused to accept a cancellation at 20:30 when the status was still 'Order being prepared' after almost an hour and I was unable to get any form of compensation or refund despite no longer wanting the order. Won't be ordering from this restaurant again.

We had planned to have dinner at Harlow Pizza Express, but unfortunately, upon arrival, we were informed by the staff or manager that the branch was closing due to unforeseen circumstances. When I asked for further details, I was told it was due to a lack of staff. While I understand that unexpected situations can occur, it was extremely disappointing that both dine-in and takeaway services were unavailable—especially at 5:30 PM on a Sunday, during peak hours, when the restaurant was supposed to remain open until 10 PM. Overall, the experience felt poorly managed and unprofessional, and I was quite disappointed. Unfortunately, based on this experience and given the lack of communication and inconvenience caused, I regret to say that I cannot recommend Harlow Pizza Express.

We had really nice time with family having pizza and some drinks at Pizza Express in Harlow. Food was good, staff was friendly and probably will go again when we're around.

Food started good then hair in pizza and was told by manager that wasn’t their fault. Also people on table next to us, his pasta cold also arguing its ok. Waitress great a shame about how they handle problems **** Can’t reply to the owner so edited this. Bloke next to me which had pasta cold was feeding baby after he complained, switched with wife so she could eat, then you bought it back REHEATED. If its my THIRD TIME then you lucky i gave you any more chances. RUDE when we are there but trying to be nice when it come to reviews. Will be eating else where from now on. PLEASE GO ON A CUSTOMER SERVICE COURSE YOU MIGHT LEARN SOMETHINGS

We like coming back to that particular Pizza Express. Last visit was no different. Food was good, kids got what they like and staff is very professional. They found time to entertain and talk to our kids even though they were busy.

We visited the restaurant today lunch, The food was absolutely delicious, with each dish perfectly prepared and full of flavor. The staff were friendly and attentive, making sure we had everything we needed without being intrusive. A fantastic spot for both the food and the welcoming service. Highly recommend!

The shift manager was very rude and disrespectful. The food was below average and delivered very late. They were only one person to serve and cook.

In reply to your reply I have eaten in many restaurants all over the country and I can honestly say only one other restaurant added a service charge and that was up to us to pay it or go to the bar ourselves for drinks and not pay it, I run a business myself and if a customer is spending well why on earth would you slap a extra charge on top? It's a con and feels like you have just been robbed, will not be going to pizza express with more than 4 people anymore if ever again, and if anyone else is thinking of going here with more than 4 people be prepared to dig deep to eat there. Good luck for the future pizza express. Very expensive, 15 of us went here to celebrate a family members birthday, plates and glasses are all just a little grubby and the toilets are as usual, in needed of a clean, food is ok and pizzas are really tasty, the bad bit comes when you see the price of the drinks and then hit with the bill at the end, luckily the nice people at pizza express will help get your bill up with a nice 15% service charge, it's there way of saying, thanks for coming as a nice big order, we are pleased to charge you that little bit extra to do what most other restaurants do for free, Will be hoping no othere friend or family members want to celebrate the occasion here again. Don't think I could afford again after the rip off last night.

I had an amazing Thursday night dinner at Pizza Express in Harlow, even though there was only one member of staff working. She was incredible—welcoming customers, taking orders, serving food, and managing everything on her own while still being friendly and professional. I honestly don’t know how she did it all, but she handled it so well. The food was absolutely delicious. My pizza was cooked perfectly, with a crispy base and fresh toppings, and the dough balls were warm and fluffy. Even with just her running the entire restaurant, my food arrived quickly, and she still took the time to check if everything was okay. The atmosphere was great—relaxed and comfortable—and the restaurant was clean and well-organized. But honestly, it’s not fair that one person was left to do everything alone. She did an amazing job, but no one should have to handle an entire restaurant by themselves. Overall, I had a fantastic experience and will definitely be coming back. Huge respect to her for making the evening so enjoyable, even under pressure, but I really hope the restaurant provides more support for their staff in the future.

If you're looking for a great place to enjoy delicious pizza in Harlow, I highly recommend Pizza Express! I recently visited this restaurant and was really impressed with both the food and the service. The pizza was perfectly baked – thin, crispy crust with fresh, flavorful toppings that made every bite a pleasure. I especially recommend the Romana pizza – it's large, with a crispy edge and a rich taste. I also ordered the bruschetta as a starter, which was fresh and perfectly seasoned. The staff were very friendly and helpful, and the atmosphere in the restaurant was pleasant and relaxing. I truly felt welcome. Another big plus is that they offer vegetarian and gluten-free options, so everyone can find something they like. Pizza Express in Harlow is definitely worth a visit – great food, friendly service, and a cozy interior make me want to come back again!

Kids wanted pizza to end the half term and Pizza Express was really good choice. Staff was friendly, food was good and everyone left happy.

Rude woman at the doors. They served me pizza without cheese. After it was exchanged pizza was ok but nothing more than just ok.

Shocking service. Watching paint dry is quicker than the service the waitresses gave. They kept spending time standing around in the back chatting, very poor customer service. Had to keep asking for stuff several times. Female manager just sat on laptop and was so rude when greeting customers in. Never going again.

Amazing food Erin was engaging smiley and efficient at her job she is an asset to pizza express ,pizzas were great wine served at a perfect temperature

Our waiter Liam gave us amazing service as well as being very friendly. Had a great evening because of him :)

We had an excellent meal in Harlow pizza express. The food was very good and service was excellent. Our server Erin gave us a very warm welcome and continued to give us very friendly and efficient service.

was served by liam he provided very good service highlight of pizza express give him a promotion 🔥

The manager was extremely accommodating providing excellent customer service and went above and beyond to ensure we were satisfied. Thank you to his waitress too!! Highly recommended, will return!

The last 3 or 4 times I’ve been here, the service has been the worst I’ve ever had. The staff genuinely do seem like nice, friendly people, but they’re so so awful at being a waitress/waiters, it takes about an hour to get the bill. Twice they’ve sent my order out wrong. Asking for drinks/ condiments and not getting them. Like I said they do seem like nice people but their service is always awful. Would not recommend

Had a great family lunch today. We were greeted by a very friendly manager. Even though we were late for our booking, he still managed to accommodate is. Our server, Erin, was friendly, attentive and provided great service. The food was hot and delicious, and we had a great experience. Highly recommended.

We went for my son’s birthday, the staff were very attentive and the food was amazing. I highly recommend this restaurant. Best pizza express I have been to.

I've been very pleasantly surprised. Excelkent service from the staff. Food is outstanding. Lovely atmosphere. You must visit Pizza Expeess Harlow. A real gem.

Absolutely lovely food and service from Liam and his team yesterday, first time visiting the Harlow branch but will be returning soon!

Had a very pleasant experience being served by Guido. He was attentive, friendly and couldn’t have done more for myself and my other half.

wonderful meal and excellent service from our waiter Guido!🍕

Liam was so welcoming. He managed to find us a table when the restaurant was full. He looked after us during our visit and served us with a big smile!. Thank you Liam

Lovely friendly waiter named Liam , fast efficient service

Liam was super-friendly, and made us feel very welcome (despite the Arsenal — Man Utd divide!). Lovely pizzas. Would definitely recommend this Pizza Express in Harlow.

Staff siper helpful and good quality food recomend downloading the app for great offers

We were served by Liam who was just a delight , food was great ,it was affordable and delicious . 10/10

Very good service from Dan Very polite and the food was excellence didn't have to wait long for the food definitely will be coming back

Really good service and lovely food from Dan Definitely will be coming back Lovey staff

Maisey was brilliant, very polite and helpful with allergies!

Came here last night visiting family and had lovely service by Dan

Lovely food great atmosphere amazing service 😍 Dan was really nice and helpful

Guido was amazing, kind and professional. Look forward to be back

Lovely dining experience. Guido was superb, patient and helpful.

All the staff were friendly and welcoming especially Guido. We will definitely return

Fantastic experience at pizza express. Guido was a fantastic waiter and was very helpful.

We had a lovely dinner here this weekend!! Special thanks to Dan for the excellent service and assistance!!

Lovely meal, great food. Thank you to all the staff x

Lovely service by Liam and Erin, and very quick and tasty food, I had the Meatball Italiano and my girlfriend had the Padana

Erin was excellent, she provided great customer service.

We had a lovely family meal. The staff were lovely but particularly Guido who was welcoming, friendly and attentive. Thank you.

Great service from Guido on a very busy evening- food was top notch and enjoyed by all.

Food was hot and fresh tasting as always! Guido is a star!

I had a great experience visiting this Pizza express, food was amazing, well cooked in good timing. Service was even better thanks to Guido deserved all the credit, very welcoming and friendly, bubbly and really cares about his work, would defo come back to this pizza express again!!!

what a fantastic experience. Great food and so kind and helpful Waitresses. We have few allergies across family which usually really confuse waiters, but nothing is to much here!

Very tasty food and friendly service. Guido was exceptionally helpful.

Guido was amazing!! Good food, great service!!

Ordered online,tried to call them to tell them not to put cheese on the potato dippers called straight for about 15 minutes NOBODY THERE ANSWERS THE PHONE Food was cold won’t be reordering AWFUL SERVICE!!

Guido was really friendly and attentive and made my daughter and I feel really welcome and relaxed. The restaurant was short staffed but Guido was more than capable and remained pleasant and helped entertain a couple of children at two different tables too. I would say he is a credit to Pizza Express, nothing was too much trouble! He looked after us well and oh yes, the food was really delicious too! The truffle dough balls were amazing! Thankyou for a lovely evening!

I had to wait an hour and 25 minutes for my order, and despite repeatedly trying to call, I couldn’t get through to anyone. Pizza Express responded to my review, attempting to shift the blame onto the delivery company—but that’s simply not true. The delivery driver accepted the order quickly, and I could see they were waiting outside the restaurant. The real issue lies with Pizza Express. I’d like to know who they plan to blame for their failure to answer the phone—surely not the delivery company again? This experience was incredibly disappointing.