Pizza Express in Bath and North East Somerset

When we arrived we were seated in the basement in a damp, crowded corner, the whole place smelt very strange, which was very unpleasant, we decided to leave before we had even ordered any drinks, I made the waitress aware of this and she tried to offer us an alternative, to which I politely declined, she then decided to chase us up the stairs trying to offer more alternatives, it has gone downhill since our last visit

Good food good service, recommended

Excellent food, the service was a little slow but nothing too annoying. Pizza express is always nice!

We visited this branch of Pizza Express before our show at The Theatre Royal. We had booked which was fortunate as it was full. There was a nice atmosphere and the staff were super helpful. We are Loyalty Card members and made use of a second classic pizza for £1. Both of our pizzas were perfectly cooked and tasted great.

Excellent food, cheerful staff and they fit me in despite being full and 'booking only' sign at the door. So why only four stars? Only let down by the cup of earl grey tea. We have become a nation of coffee drinkers and people have forgotten how to properly brew tea with boiling water. I got a cup of hot water and a tea bag in the saucer. Shame on you, you spoiled an otherwise faultless visit.

Lovely restaurant and great pizza! Andreea served us, she was amazing, so helpful with dietary requirements and help. Thank you!

Ordered dough balls, the order areived with an empty box. Abysmal

The dining experience was thoroughly unpleasant from start to finish. Upon arriving, we were greeted, and he was actually nice, but after that everything started to become unpleasent. Once we were shown to our table, the waitstaff seemed wholly disinterested in providing any semblance of decent customer service. They took our order with evident annoyance just walking over to our table and expecting ud to know what their there for. A simple "Are you ready to order" would've been nice, it could have also been nice to ask if there were any allergies as the person I was with had some, but we were not asked. The food arrived in a timely manner and decently well heated, but that was the lone a bright spot of the meal. The pizzas (American + Margeritta *with mushrooms*) were swimming in an excessive amount of thick amounts of cheese and sauce, completely overpowering any other flavours. It was as if the kitchen staff had simply ladled on as much of those components as physically possible, with no regard for balance or proportion. To make matters worse, the waiters were extremely unhelpful, including rushing us. As soon as we finished a course, seconds later, she'd come over to grab the plates. It wasn't even busy. By the time we finally decided to cut our losses and leave, we were both in a foul mood, our appetite ruined by the subpar food and terrible service. It was hands down one of the most unpleasant dining experiences any of us had ever endured. Wouldn't recommend.

The pizza was burnt. I can share pictures if needed. I at it, I am not asking for a refund or any thing, but the Pizza was defenitely burnt and it had very little mushrooms (as against what was mentioned on the description).

Food was excellent, service a bit slow

Rick Astley of Italians, never gonna let you down

Visiting Bath today. When to pizza express for dinner 🍽️. Excellent service and lovely food. I would come again 🥋👍

Redelijke pizza tent. Verwacht er niet te veel van. Wel goede pizza. Redelijke prijs/kwaliteit verhouding. Voldoende dus, maar niet goed.

Awful place: expensive, small portions and lazy stuff. Do not recommend it

Delicious taste, especially the BBQ pizza. I highly recommend it.

It is amazing place to have pizza 🥰 A big thanks to the Chef Ashon today and thanks for service to Geoff!

40 min extra wait. Pizza ready and they hadn’t realised it was my order. Cold food. Missed plans.

food and drink was great but I didn't check the bill properly until later and found I had been charged full price for two classic Pizzas, despite them being advertised as being £8.95 on Mon-Thu for pizza club members. I feel ripped off and this has spoilt what was an otherwise lovely evening.

A small restaurant but nice all the same.

We had dinner here before leaving bath. Located near the carpark. Quick service and good food. Liked the starters better than the mains!

2h waiting time, for dry, warm pizza

Booked pre theatre for a meal. It was a great meal and service. Would recommend

Shocking service… our order arrived nearly two hours late and wasn’t edible by the time it arrived!

Horrible waiters. Spent nearly 10 mins stood waiting for a seat which just had to be cleaned in 2 seconds. Spent the 10 mins looking for another restaurant.

Tried going to both the outlets in bath, but didn’t expect the waiters would have the same attitude and wouldn’t even acknowledge the customers waiting at the wait to be seated sign for more than 5 min, even though many waiters walked past us. Very ill prepared for on obvious bank holiday weekend and out of food by 8pm .

Nothing special about the atmosphere but all the rest was great! Including the price we paid for the food we had. We went for a lunch, when Andreea and Geoff attended and served us with availability, professionalism and with a friendly approach!

Unfortunately one of the worst Pizza Express’ I’ve been to. The upstairs was cramped and we kept noticing a nasty sewage/damp like smell. When I went downstairs to use the toilet, I realise why. The whole downstairs smelt damp and strange. The toilets were dirty and smelly too. According to my partner, the men’s toilets were some of the worst he has ever seen.

Service great. Even on busy days. Food of good standard.

We were standing at the reception with a sign „please wait here to be seated“ for like 5 minutes, and so many waiters passing by ignored us. When we finally grab a person and asked can we just sit anywhere, the person said it’s all booked. They could have done better than ignoring the customers

The service was good seeing they seemed understaffed. Pity about the pizza it wasn't good at all and for the money very disappointing.

In a city of great independent restaurants and pizza places, this one clearly trades on its brand and location. It's good, but there's better to be had in Bath if you look around. However, the food is good. And no-one does better dough balls, that's for sure! Staff are, as you'd expect, friendly and professional. Decent.

It’s a very small restaurant but no complaints!

Had to ask for the fixed price menu, was not offered. Service very rushed and lacked atmosphere. Ok if you want fast food!

we had been to the theatre and went to this pizza express after , so pleased we did , our table was waiting when we arrived , the restaurant was really busy and having to turn people away . Once at our table Kyle served us , a really pleasant and easy going lad who made us feel pleased to be there , the food was excellent as always and the service during our meal by Harry was most welcome . All in all a great experience with a special mention for Kyle and Harry who made our visit a pleasant experience , we will definitely return when in Bath again

The worst Pizza Express experience- really should have checked the reviews! Took ages - on a quiet night Tuesday night to take our order. Had to send the starter back as just warm and the second starter which we’d forgotten about arrived after the pizza. Never had a bad Pizza express experience before!

I have not been here for years, in fact the last time I heard the name the Company was going bust. Anyway we popped in for lunch. Two pizzas ordered, old favourite for me...Sloppy Giuseppe, and La Reine for my girlfriend. Mistake made, pizzas ordered with Romana base, larger than Classic, but crispy. Pizzas served with pizza wheel cutting tool, useless. Had to turn the knife into a hack saw to tackle the base, not satisfactory, we should have stuck to the originals! Pleasant waitress, only three tables occupied for a Tuesday lunch. 1 x small sparkling water, 1 x large Peroni + 1 x large white wine, £56. Pizza almost impossible to eat, but tasty. I will try again one more time!

Ordered at 6.45 came at 21.47 we are going to be demanding a refund. Restaurant was uncontactable and just eat driver wouldn’t take it back. Didn’t eat

Excellent pizza…still lovely & hot and super tasty!!

I have to give this 5* for its friendliness & inventive solution to a problem. We booked on a very busy Saturday evening over half term & it was packed. A carafe of tap water arrived as soon as we were seated & the order was taken soon after. Wine arrived very promptly, but we waited a long time for our pizzas. When I chased them up I was told my gluten free was frozen & took longer (which I have never come across in my local branch). When it did arrive I had two child's size pizzas side by side on the black board! Both our pizzas were delicious & the two sweets. Our waiter was run off his feet & clearly supervising younger staff too, but he always had a smile & was unflusterable. To cap it they even accepted Tesco vouchers on a Saturday at half term!

The manager was unbelievably sour and unfriendly (evening of 17th March), not a smile or any helpful interaction of any kind even though she could clearly see people were waiting and trying to get staff attention, nobody came to ask if we had a table booked for 10 minutes after we arrived (we had to call someone in the end as everyone simply walked past the queue at the door) so we were stood waiting by the door along with many other people. They had massively overbooked themselves and were completely full yet clearly couldn't manage that capacity. We had a theatre to get to and ended up having to stuff our food in in 10 minutes to make it on time, as we waited 45 minutes for the food to arrive. We had allowed 1 hour and 15 minutes for dinner which should be plenty in a pizzeria. 20 minutes after we had (finally) placed our food order the waiter came over and told us he had only just been informed by the kitchen that a key ingredient in 2 of our dishes was missing - they hadn't bothered telling him when he put the order through, but waited until he checked on our food with them. Result was that the table was booked for 6.15 but food only arrived at 7 and we had to leave at 7.15. Nobody brought the bill either when we asked. Absolute shambles. The young waiters were nice enough but SO unskilled. Basic function of a manager is to TRAIN STAFF and check their restaurant is running smoothly - this does not seem to happen anywhere anymore. Terrible and frustrating experience, we are locals and won't return.

Food was lovely but service was very, very slow, took 15 mins to be seated, 30 mins to get drinks and food ordered. Then the mains come out before the starters so just had all the food on the table at once! Can’t say it was the best experience I’ve had in a pizza express, more staff are definitely needed, especially for a Saturday night only having 2 waiters/waitresses for the whole restaurant!

Absolutely appalling. 40 minutes before we even got our drinks. Our pizzas were sent to the wrong table, and had started to be cut before it was taken off them and brought to us... should have made us fresh pizzas and started again. It is quite clear the staff/managers are unable to cope with a busy lunchtime shift. In hindsight we should have got up and left before spending any money

The only good waiter was the man with a bun who was the only service we got and the waiting time was about an hour just for starters. Then the staff were very rude (swearing) won’t be going back. The only good part was the amazing man who we didn’t have his name but was very helpfull (man bun, jeans, shirt)

Staff were hostile and rude from the so called greeting at the door. Errors were made with food Inc items that were specifically stated as allergy. Pizza arrived stone cold, honestly didn’t bother complaining just wanted to leave. Don’t bother wasting your time going.

We went with my dad for a quick lunch. The store was empty due to the time of the day but the customer service was just amazing!!! Really good food, tasty and properly made. I would definitely recommend going for the pasta dishes!!

Hadn't had Pizza Express for a while as I built my own oven at home. I'd forgotten how good it was.

The Food was scheduled for delivery at 19:05. The Food was delivered at 20:07. The Delivery Driver was great. Not his fault. He was stuck waiting at the Restaurant. Also, there was virtually no salad dressing for the salad. I had to use my own.

Disappointed with the portion sizes given the prices.

dough balls and bruschetta were OK however we ordered a side of chips and they ended up delivering halloumi fries instead which neither my partner and I enjoyed, very disappointing.

Excellent service, very friendly

Once great, now overpriced and lower quality.

It was like a comedy show how bad the service was here... I've always used the caterham pizza express and they've always been great. This was next level... An hr wait for food Warm lager Large peroni poured in with a head of a bout 6 inches and thats being seriously generous... Massive attitude with the waitress... (I'd usually not moan about that as you never know what someone might be going through outside of the workplace) but wow it was like we'd done something to really hack her off... There's another Pizza Express in Bath. I'll give that a go next time

Arrived late and cold, 1 hour 50 minutes after ordering, over an hour after the drive was "at the restaurant"

I had a fantastic dining experience at the local pizzeria. The pizza was delicious with a perfect crust, fresh ingredients, and a variety of toppings. The atmosphere was cozy, and the staff provided friendly service. I highly recommend trying their pizzas!

Made a booking for a birthday treat with young children. Turned away, “booking system wasn’t working” despite being able to see lots of empty tables.

Service was a bit slow, probably due to being busy. Pizza base was slightly burnt.

There are two Pizza Express in Bath. Many people confused. We did, too. When we realised we went to the other one on time, we call the restaurant we would be late. No answer. We left a message. When we got there, a lady with black hair told us our table were given to others in very aggressive way. We told her we left a message, she said "we are busy!" Later we were given a table and she said "you should leave in one hour!" even the restaurant was half empty after one hour. We go to Pizza Express often but this time we did not leave any tip. She was so rude!

Had an amazing time out in Bath Pizza Express. Got a warm welcome and the waiter was extremely nice, service was great and the food didn’t take long and tasted amazing, would 100% recommend to anyone who is looking for somewhere to eat out!

Well, where do I start? Went in during the evening of 3rd December 23. Table for 2. Male server was very polite, ordered drinks and starter. Family of four (2 young children) stated they hadn't been told of the 40 minute wait, and left. We waited for some time, and got a garlic bread starter. This was very poorly made and so small with a blob of cheese on the top. Another couple had doughballs delivered, and sent them back for some reason. Their mains arrived before the doughballs had been sorted. With that, I spoke to a female who I believed to be the shift manager. I told her the garlic bread was poor and I wasn't prepared to wait any longer (over 45 mins by this time). I offered to pay for my drinks but she refused and said they were complimentary: in view of the poor service I assumed. The staff were obviously up against it, so many customers, but it seemed too few staff. It seems to be becoming the norm in this country that companies operate with as little staff as possible in order to maximise profits. Very disappointed to say the least.

The food was brilliant but the service was slow. We were sat for ages before someone came over to take our order. The food was lovely and was ready quickly but after the food was delivered we were forgotten about. We had to get up and find someone to get the bill and then get up once again to find someone to pay. It might have just been a short staff situation but I would choose somewhere else to eat unless you are happy to wait for ages for service.

4 family members went for Xmas shopping and a birthday treat . Decided to pop in for lunch , ordered a meal each . When served our meals we were then informed that 2 of them were no longer available. This left two people without a meal and then told to order something else from the menu, meaning two eating , two waiting. The waiter walked off leaving his colleague to apologise to us , but the meal was ruined . I would have expected the waiter to have informed us at the time of ordering and not when food was served. Very disappointed.

Estimated delivery time when I placed the order was about 40 minutes. It actually took over 2 and a half hours to arrive. This is not the first time. I don’t think it’s a problem with the restaurant, I think it’s Just Eat giving bad estimates to make more sales. Food arrived cold too.

All food cold, one main meal missing and half starters missing.

We had a student discount but it was refused. I asked why and they gave a vague response about the Christmas market being on. I read the terms and conditions and nowhere does it state that certain events such as a market affects the discount. I think they couldn’t be bothered to reprint the bill. Won’t be eating here again as we only came here after seeing a good deal. Food was great but was left with a sour taste.

Good food, worth booking ahead as very busy

The service was brilliant, I just didn’t feel the pizzas where quite as nice as other pizza express’

The American pizza was good and the staff really nice

Order didn’t arrive after marked delivered on the app. Restaurant didn’t answer the phone after phoning consistently for 20 mins after! We had an issue previously where only half the food was delivered so we had a whole meal missing but usually no problems. Sucks to be £40 down and no food!

Shockingly bad service and stone cold pizzas. I was told we would be refunded as we didn't want the cold pizza and were too busy to make fresh ones. It's been over a week and we still haven't had my £30+ refund.

Service was really rude Really bad experience unfortunately. We were given a table outside, even If all table inside were empty. The waitresses said all table were reserved but no one showed up for the all time we were there. When I asked what time the tables were reserved from, they didn’t even reply. We were left outside freezing and waited our food and drinks for at least 1 hour. Choose well before sitting there!

Amazing! Good vibe & nice staff

The waiter hurried us and told us they didn’t have the ingredients to add on top of pizzas but when we asked someone else they did (showed laziness and a lack of care). Got all of our orders wrong and overall was a negative experience with rude service. Will not be back.

Awful service and mediocre pizza just eat deliveries all the time so ignored the guests Waited an hour at least terrible

Where is my order ??? Just got the just eat app left very clear instructions of where I live and yet no food !!! And …after waiting 2 and a half hours ,it’s now saying it’s been delivered,no one has buzzed my door I’ve checked the communal hall way in block of flat and just nothing??what kind of service is this !!

Nicht nur Pizza! Aber natürlich stehen vor allem verschiedene Pizzas auf der Speisekarte - ist ja schliesslich der Pizza Express. Es gibt aber auch andere italienische Klassiker wie Lasagne und Gnocchi. Mit feinen Vorspeisen und/oder einem Salat wird der Hauptgang zu einer vollen Mahlzeit zu dennoch moderatem Preis abgerundet. Wenn Sie nicht zu Stosszeiten dort sind, nimmt sich das Personal auch gerne Zeit für einen Schwatz. Wir wurden rasch und freundlich bedient.

Amazing food wonderful friendly staff. I wish I lived here so I could come all the time. Make sure to try the BBQ pizza.

The food and service were great, very accommodating!, even with an awkward app discount thing, but a chipped grease covered glass for water is basic no no. Also the air con was on and it was a tad chilly one set of diners moved, then where they moved to was even colder so they left the restaurant. I would eat here again because it was delicious but the few things I mentioned jaded it.

Had a lovely meal with friends! Food served quickly - Mario was fabulous!

Everything was so good just the glasses and tables were dirty

Awful customer service, unable to contact the branch itself or no one was answering the phone. Wanted to pre order food to ensure our birthday party meal ran on time for parents collecting. I arrived an hour early to ask if I could leave cake at the venue and pre order the food as was unable to this in advance despite leaving x3 voicemails and sending emails. Lady who I spoke with was so rude and it was clear she was inconvenienced by my visit and requests. The food for the kids was good however and the guy who served us was friendly with the children.

My expectations at tonight’s dinner were exceeded immensely mainly due to the care and attention we received from Mario. Great service, very personable and he even had some late night bar suggestions for us once we had done. Our food was freshly cooked and the pizzas super tasty! An excellent experience all round. Thanks Mario!

Went here for dinner. Very expensive for what you get. Very slow service, with two pizzas taking 45 minutes to arrive.

We got a very small pizza with very little topping that was outrageously expensive for the food that we got. The service for unbelievably slow for an almost empty restaurant and the server was clearly untrained and unprofessional. Very disappointing for compared to other restaurants of the same chain. Do better

Morgan was a delight serving us this evening. And the food was delicious as ever. Long time since we have eaten here. So happy to see standards have not changed.

My meal wasn’t delivered. Nobody made contact via phone or doorbell. This has happened twice recently when ordering with Just Eat. Not good enough.

Tonight Mario was an absolute star! I had to leave for an emergency and he very kindly rushed my order to take out. He is kind & professional- thank you Mario. 5 star service!!

Mario was fantastic hes a credit to ur team...! Chefs cooked my friends n family a wonderful meal. Would highly recommend. Perfect evening with staff that couldn't do enough for us..thanks Bath

Disappointing experience. Staff seemed disappointed when I walked in at 8.30 as it was clear they were hoping to close early. Chef had already cleaned pizza pans so had to reseason causing thick smoke throughout the resturant. Very disappointing for so early in the evening to feel you are not wanted (there were other diners already in the resturant). Chef was talking loudly about lack of chefs at the branch. Waiter also eating on shift infront of myself and other customers.

We had a nicely prepared and cooked meal, served by very friendly and professional staff. Just what we needed after a hard day's shopping 😃👍

When we arrived, our server met us with limited enthusiasm and bluntly told us we could have a table for two, but they would need the table back in an hour. Absolutely fine; we had places to be, but the tone of voice was aggressive and rude. We took a table; we had our mind set on Pizza Express. We had a different server who was incredibly polite and took our order. Both Vegan, but the pizza dough was tough and crunchy and had clearly been overcooked. Instead of redoing the food, they just served it as they were in a rush. Whilst we were eating, our original grumpy server came to clear the two tables next to us and start putting them together and was glaring at us, making us feel incredibly uncomfortable. We were ready to leave after half an hour or arriving, but it took us an additional 25 minutes to get the attention of our original server who came over and assertively told us it was time to leave and we needed to pay. We tried to tell her we'd been asking for the bill for 25 minutes but she continued to be rude to us for taking too much time when we were told she'd need the table back after an hour. Would not go back.

The initial welcome I received was someone asking if I had a reservation before even saying hello. I was a little worried I had made a mistake walking in here however the food was good and the service after our initial welcome was good. Used the app to pay the bill so less time waiting around as the place was busy.

Had an amazing reunion with some friends at Pizza Express Bath today. Food was great and service was amazing, shout out to Mario who looked after us, thanks - we'll be back!

Do you mind to restrain to mention anything you are selling as Italian food? Gran Milano cheese does not exist at all. Carbonara is a pasta dish with Guanciale bacon, eggs and Pecorino cheese. Bechamel is used in Lasagne but it is not made with cream. Learn how to cook Italian food properly, please...or just forget it. SHAME

Enjoyed lovely food here as always, I had lasagne rather than my usual favourite pollo and astra, which was really good! We were a tiny bit cold, but a lovely dinner out. Thanks

Always a great experience and good value food

Rubbish customer service by Waiter Mario (needs to be fired) I had ordered 2 kids menu and the desert had not come. When I inquired, one of the waiters called Mario said it was not charged where as I had paid for it. I had to show my receipt and the desert was bought by another waiter Abbey (who was very good) To management u should not have waiters like Mario u will lose business

Die Pizza war sensationell. Sehr dünner und knuspriger Boden. Einfach spitze. Würde hier jederzeit wieder eine Pizza essen. Absolut empfehlenswert.

I love Pizza Express and found their Bath restaurant a gem. The food was great and Mario who looked after me could not have been more help. Highly recommended. It’s just next door to the Theatre Royal so most convenient for a meal before or after a performance. JohnK

Good pizza express as usual, you know what you’re getting and it was good. Service nice and friendly.

Went here for my Birthday and staff were super friendly, they even let us sit in a seating area which wasn’t open in a different room because i said i thought it was pretty! Food was standard pizza express food so yummy!