Papa John's Bath in Bath and North East Somerset

Terrible customer service, waiting 2 hours for delivery and nothing. We contacted directly the restaurant where we ordered the pizza and Mr. Peter said that he send the pizza and is not his problem that did not arrive, and we can only contacted customer service. The customer service lines were closed, we asked Peter (I doubt that's his real name) for a refund and he refused to refund me, thief. Stay away from this restaurant if you don't want to be robbed of your money, company policy, you have to pay for the food you order, no matter if their driver didn't deliver the food. I will let you know later if customer service contacted us and refunded the money. Note to Customer Service: Order number for reference 73026120

The food is fine, but the delivery is atrocious. Waited over an hour for it to arrive and then had the delivery driver try to claim it was our fault for ‘changing the order’… which we didn’t do. Also delivered the wrong dips from those we ordered. If you need a late night pizza, it’s okay, but expect to wait over an hour and to have it delivered incorrectly. There are better options out there.

Don’t be a fool in ordering here. It’ll never arrive. They may even give you a free pizza to make up for it but it’s not valid when you try to use the code. Avoid at all cost.

Awful!! Please do not order from here. Placed order via just eat for 30 minute delivery. Had notification to say it would be 2 hours, contacted the store to say this wasn’t ideal as it was quite late but they waited to take our money before informing us there was a delay. Had an EXTREMELY rude person on the phone constantly repeating ‘ring just eat.. ring just eat’ then he rudely said ‘I can’t hear you’ and hung up. We then waited 2 hours. Had a notification on just eat to say it was on the way. Then 20 mins later had a notification to say it was delivered - it never was ??? Rang the store over 20 times on 3 different mobile numbers but received no answer. absolutely disgusting way to treat paying customers. Took £70 and didn’t even bother making the food on the first place!!!! I am so annoyed at your customer service. Vile vile vile. Don’t order from here!!!

Weren't happy, though have been in the past, but not this time. We were waiting for half an hour outside since they couldn't get through the security gates. They were fifteen minutes late with no updates to say they would be late. We called about five times with no answer as we were trying to find out if there had been an issue. When it finally arrived, the driver was rude and didn't explain the why he was twenty minutes late by this point. The food was cold, making the pizza slightly tough. The food itself wasn't great anyway, there wasn't much cheese on the pizza and the sides were ordered were kind of small (though that might be a general thing). The jalapeno bites also tasted just like the once at Iceland. Didn't feel worth almost £40. Hoping it's a one time thing.

It had been for 2 hours for waiting a small order. Don’t recommend!!!!

Excellent all round much better than the ignorant idiots at the pizza hut next door

DO NOT ORDER FROM HERE. Terrible service. I ordered my food and it took 2 hours to arrive! When I got it my food was cold and tasted like it was stale. Go to a different pizza place

Fast, Hot food, best cheese and chilli sides always better than any other takeout . Service with a smile.

3 of us came down with food poisoning all after eating food from here. Dont recommend.

Currently been waiting 2 hours for a single order. The delivery driver messed up (delivered our order to someone else) and then, an hour after this mistake was identified, they still haven't sent out the new order. We asked for a refund so we could order from elsewhere - but nope, can't do that either! They have refused to pick up their phone ever since. I've never received such appalling customer service in my life (and as someone who has worked in the service industry, I wouldn't do this to anyone either!) Go to Pizza Hut, go to Domino's - anywhere is better than Papa Johns Bath.

Just arrived in Bath, wanted to eat an affordable meal near Holiday Inn Hotel. So find this shop just near. Whereas I didn't heared Papa John's pizza before, I would recommend this one: good pasta pizza, good taste and large size sufficiznt for 2. The greek has really a good taste, bbq children has to much bbq sauce for us, but kids enjoyed. 😋

Właśnie zjadłem najpyszniejsza pizzę w moim życiu!!!!!!!!!!!!!!!!! Dziękuję panowie

Pizza was delicious. Hot and perfect for a lunch.

Spent 40 minutes waiting for a collection pizza

Brilliant pizzas, best pizzas in Bath!

Not great. Ordered food waited well over an hour. Rang them and was told waiting for notification from the courier. Waited an extra half hour to be told the same. Cancelled order and still awaiting my refund. Best you go collect and they should remove the delivery option as it simply isn't working

Great food, BUT, forgot my Hot Buffalo Sauce dip for my Cauliflower Wings!

As other reviewers have said - spent ages waiting with no updates so to call the store. The lad could not really help just said did not have the drivers, if you don't have the drivers then slow down on taking orders! Thought I'd give Papa John another try after having the same experience a couple of years ago at a with the same branch seems they have not got any better! - I won't be ordering again.

Excellent pizza and the Gentleman who took my order over the phone was friendly both on the phone and in person when I collected it.

Another greasy and fatty American version of a pizza. I asked thin and crispy, what I got was soggy mush.

As other reviewers have said - spent an hour waiting with no updates so tried to call the store. Called for over half an hour solid to get an update and had no answer/reply. Thought I'd give Ol' Papa John another try after having the same experience a couple of years ago at a different branch - I won't be ordering again.

2 hour wait for cold food! This place used to be great but seems like it's gone down hill. Driver did give an uninterested apology.

If I could give 0 I would. VERY disappointed. Ordered a pizza, sides and ice cream at 9.20pm which arrived at 10.10pm barely warm. Delivery driver forgot our ice cream (something they often do, especially with drinks) and said he would be back in 10 minutes. He never returned, and after waiting about half an hour we tried calling the shop with no way of getting through as it seems like they disengage the line half an hour before closing time. If you want a warm, well cooked pizza and get everything you pay for, choose one of Bath's other local pizza restaurants - we will NOT be ordering again. EDIT: Driver did end up delivering ice cream just after closing time. He came across fed up and rude. Still wouldn't order again.

order 3 large pizzas for £32 3 boxes of grease got delivered late! each box soaked through so binned the lot tried calling to arrange a replacement or a refund and the phones been offline all night - terrible service first and last time I will order from papa johns… I will be getting a refund

If I could I would give 0 stars. Took an hour and a half and turned up cold. Tried phoning to work out what was going on but the phone didn't connect for 8 attempts.

Ordered. Didn't arrive. Called to redeliver but they couldn't help.

Tried Papa John's for the first time recently. Was very impressed with the wide variety of toppings. While the normal prices are rather high, the deals and student discounts make it a lot more value for money. Feeling adventurous, I decided to try the jackfruit pepperoni. It didn't disappoint, with plentiful flavour and the right texture! The pizza itself was delicious, well cooked, with generous toppings and an excellent garlic dip. Ordering was a breeze and delivery was on time, courteous and contact free. Domino's used to be my go-to but now this is a serious contender for pizza night. I'll definitely be ordering again soon.

Waste of time. Ordered a pizza online at 5 then got an email 20 minutes later saying it hasn't been accepted, yet they still took the money and then got a message back saying that I will get my refund within 5-7 days. Didn't have any more money in my account to make another order. So had to go without pizza.

Very rude woman.just come to ask if you are working.very angrily just go out

Excellent pizzas once again along with two sides and a large bottle of drink! Tasty stuff! The customer service was excellent.

Amazing food amazing prices amazing quality friendly staff and excellent delivery service Extremely highly recommended

Tuve mi primera experiencia con Papa John's no hace mucho y debo decir que fue muy buena. ¡Pedí dos pizzas para mí y ambas resultaron muy sabrosas! ¡Los intentaré de nuevo en el futuro! ¡El servicio también fue bueno!

Unfriendly staff members in the callcenter, didnt bring the order and still wanted the >40£

Great staff, great pizza, keep up the good work.

Best vegan pizza i've ever had in my life!!!!!!! Amazing customer service, thank u Justyna!!! Very happy customer, will be back again very soon :)

Everyone loves pizza but after reading so much about this place I thought I have to try it! Totally blown away the pizza was the best I have ever eaten the dough is the show stopper no horrible bloated feeling after eating too much and here it's easy to eat way too much the Pizzas are that good! If you are going out for pizza go here!

Disgusting- we ordered cookies and they came raw soaked in grease, called the manager and he couldn't care less blaming it on uber eats?!

Brilliant Pizza with lots of Vegetarian and Vegan options. Fast service and friendly staff

Really friendly staff who know how to create some tasty zza. The cheesy jalapeño bites are soooo good for just a snack on their own.

We had a cheeky lunchtime treat for National Vegan Day and received 50% off our order! The kids loved it, the food was delicious and service was great!

Ordered online, immediately called to cancel and reordered with a better discount and the pizza was outside in literally 10 minutes. Really great staff. Also the vegan cheese is amazing here. Try not to get too addicted.

Lovely staff, went into the shop and they quickly cooked a tasty pizza.

Lovely customer support.....all the way.

Great food and great service good value if ordering online

I love papa jones pizza but there delivery service is very bad they forgot my order .

ordered 2 large pizzas was absolutely disgusting I would never eat here again or recommend it at all save your money & go somewhere else I wouldn't even feed this food to a stray dog let along my family

Went to collect this time. Helpful woman answered the phone and applied significant discounts to our order for us. Met the same server on pick up who was very nice to my young daughter, who was super interested in the pizza making process. Pizza was as ordered, but a bit cold by the time I got it home, 4 mins away - perhaps it wasn't kept under heat lamps? Otherwise no complaints 😊

Really good vegan pizza. Abit pricey

Gave my partner food poisoning. Called to tell them, the manager was rude and told me head office would call. No call. Tried again, manager was still rude. No call again. AVOID!! Franco Manca do amazing pizzas, failing that, go to Dominos

The cheese is quite disappointing, overall far too much grease for my liking, price is pretty reasonable. If you're fine with grease this place is great.

Website leaves a lot to be desired but staff in sort are friendly and helpful.

Dear Papa, After an average (but not unusual) night out in Bath which included a few pints of Guinness, I was a peckish at 1am when I got home. As I erected my deliveroo app, I was met with the Papa John page that mislead me to believe that I could order a delivery. After several attempts at placing the order, I passed out. Fast forward 10 hours, whilst having my hangover poo, I received a ping. It was from you, well, Deliveroo, notifying me that my pizza was on route. At 11.30am. And to make matters worse, not one pizza but 3 were on route. As you can imagine this was horrifying. After several failed attempts at salvaging the predicament, I was greeting my deliveroo rider(s) in my dressing gown and slippers. The pizzas were extremely expensive and really, really small. In heinsight it’s a good job I accidentally ordered 3. Your lack of sympathy for my position has lead me to give you 1 star and I will not be returning. Too small. Too overpriced. And 10 hours too late.

Dough was soggy. The flavour was good on the pizza but not worth the money

I was called by the restaurant telling me I HAD to pay by card or I wasn’t getting my food. I spoke to the company and they told me they aren’t going to do anything about it. Awful service, never ordering from here again.

Ordering on the app was quick and easy. Food was great and a good price... A lot cheaper than domino's. So will use Papa John's over Domino's.... Whilst I'm visiting my Daughter.. Shame there isn't one in Melton Mowbray

quite possible the worst takeaway experience I’ve every had. they turned up with someone else’s order, could understand the problem on the phone then a new new delivery turns up with my order (burn cookie and garlic bread) and took the other order away... my guess to deliver to the the poor lady missing her order

Good hot pizza on a very wet night, well done to the delivery rider!

I don’t mind waiting for food when it’s good quality. pizza was shocking near cold when arrived. was unable to eat.

Food was on time. Great portion sizes, especially the desserts! Everything was nice

good pizza, but 27 minutes late.

Hardly any chicken. Food was cold and not much longer after stomach upset.

Excellent speed super hit food recommend 👍

Pizza was good. We enjoyed both very much

Así que haces una compra en línea y esperas, no aparece, llamas para preguntar por qué, te dicen que el conductor estaba en el auto esperando que lo recojas, así que devolvieron la comida como no cobrada. debe hacer otra compra si desea su entrega o contactar a la oficina central, le pregunto cómo lo hago y con quién debo contactar, no sé de dónde salió la respuesta, entonces ¿a quién debo contactar para saber la respuesta? recibiré mi dinero reembolsado, no sé llegó la respuesta. ¡Incapacible! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

even though food arrived very promptly. the quality of the food was terrible. worst pizza and garlic bread in bath.

quite expensive to buy but nice

would have preferred not to have the cheese & tomato base as there was no flavour to the "Hawaiian " pizza .The tomato was too much will not order it again.

BBQ pizza had no BBQ. Still decent though.

Staff were really nice and friendly even thought it was late. Pizzas weren't the best ever though

Food was cold and horrible. The service when I spoke about late order was bad and would not recommend to anyone.

Terrible 1 hour 40 minutes!! Arrived after midnight! Never again

Pizza was delish hardly touched the side I will probably order it again in the future .

Mi novio y yo regularmente hacemos una pizza grande cada uno y a los dos nos encanta. Nunca hemos tenido un problema con las pizzas, ordenamos por teléfono que caminamos para recoger las pizzas.Todos los comentarios negativos parecen rodear la entrega, así que no puedo comentar en esa área, creo que es una buena pizza por un precio decente.

Wrong order delivered late. Rang and no answer

The delivery was over half an hour late and the driver didn't call me on my phone before arriving (as I specified on the note to the restaurant!). Will not order from them again.

Just what I expected. A pizza delivered hot and tasty. Very good!

They forgot half the order so went back to get it and as a result all the food was cold

He ordenado pizza para llevar a papa johns cuatro veces y ha sido una bolsa muy variada.La primera vez disfrutamos de una deliciosa y cálida pizza que llegó rápidamente.La segunda vez, tuvimos que llamar dos veces y esperar más de una hora y media antes de que nuestra comida llegara completamente fría y ya habíamos comido mucho mientras esperábamos que en realidad no la queríamos de todos modos.La tercera vez pedí una fiesta de 12 personas y llegó razonablemente rápido y no tuvimos quejas serias, así que pensamos que era impresionante.Anoche, pedí una pizza que originalmente debía ser de 30 minutos. Después de 45 minutos revisé la aplicación de comer justo para ver que papa johns había agregado otros 20 minutos al tiempo de entrega. Después de una hora desde el pedido, comprobé nuevamente y no hubo ninguna actualización y mi pizza mostraba un tiempo de entrega de diez minutos antes. Llamé al restaurante y me avisaron que tenían problemas con la aplicación y mi pizza se iba a preparar y enviar con el próximo conductor. El tipo parecía lo suficientemente bueno como para no cuestionar cómo sabía cuál era mi pedido si él no lo hubiera recibido y tomó por su valor real que mi comida llegaría en breve. Dos horas después de realizar el pedido, llamé al restaurante para cancelar, claramente todavía no se había hecho a partir de la respuesta que recibí y también me avisaron que necesitaba cancelarlo solo con comer. Llamé solo comer y luego dijeron que tenían que llamar al restaurante para confirmar la cancelación. Simplemente comí y luego me devolvió la llamada para confirmar la cancelación y me aconsejó que se reembolsara el dinero. Además del hecho de que dos horas después tuve que darme por vencida sin comer, estaba tan irritado que no recibí una disculpa de ninguna de las partes después de esperar dos horas.

Food arrived early. I did realise the time until the driver had gone. It was barely warm and needed reheating before we could eat. A while since I've ordered from Papa John and based on today's food it will probably be a while before I order again! Disappointing.

Ordered through Just Eat for 12.30pm delivery. Arrived at 12.00 noon, luke warm. Food had to be reheated before it could be eaten. Hadn't ordered from Papa John's for a while and don't remember being disappointed in the past, but very unimpressed today.

Really lovely pizza. Delivery chap was very friendly and happy.

the food was cold, late, and sight by the time it's here. No dips. They did deliver a complimentary pizza but three hours is outrageous

Called Papa John's numerous times to see where the pizza was and was told they'd check with the driver and call back. They never called back so I had to keep ringing. Eventually the driver turned up with a cold pizza and hour later than they said they would.

normally id say papa johns makes better pizza than competitors such as dominos. but this is the first time I order from this particular branch, honestly, it's the worst one I've had, did not taste good at all. Pizza was a disaster and chicken BBQ wings was not as bad but just meh. Maybe it's just one unlucky time but I'm afraid will have leave a one star.

First pizza was 40 minutes late, but said it was delivered for 30 minutes - didn't follow special requests. Only got offered 50% refund with no replacement. Finally got 50% off and replacement but this was received in total over 2 hours after first order was made. Not happy.

Had wrong dessert because they dont do the cookie anymore apparently so got given the cinnamon pull apart which I didnt order and had no choice to cancel or swap for something.

Had wrong dessert because they dont do the cookie anymore apparently so got given the cinnamon pull apart which I didnt order and had no choice to cancel or swap for something.

not up to standard. late. cold. will go elsewhere next time.

not up to standard. late. cold. will go elsewhere next time.

We regularly order pizza from here it always looks, and tastes, amazing. The delivery guys are also great, and very quick. 🍕

Excellent prompt service and very prompt, especially for a Friday evening!

Hoy esperamos pizza y pedimos para una hora pero no entrega llegamos. Cuando me registré en su sitio web mi pedido había desaparecido a pesar de que el proceso de pago correctamente. Cuando me registré mi cuenta bancaria el 22 libras. 49 habían salido de mi cuenta, pero la tienda no tenía constancia de mi pedido cuando me llamaba. Entonces dije que la oficina debería anillo y podía encontrar el número en su página web, pero esto no es cierto. No hay número de anillo y en su lugar sólo puede correo electrónico a través de una queja. Hablé a la tienda varias veces por teléfono, pero no era muy servicial en todo y me dejaron esencialmente a solucionar escribiendo la oficina de quejas que dice podría tomar hasta 5 días para una respuesta. Del bolsillo ahora, sin comida, y obligado a esperar a que responder. No he pedido de nuevo de Papa Johns.

Ordered Garlic Pizza Sticks, turns out it is just round garlic bread. Also ordered the chocolate cookie and was quite disappointed, expected it to be gooey in the middle and hot but it was hard and lukewarm. Quite overpriced for what you get. Don't think I will order again

excellent first time ordering on just eat for papa johns love it

Food was nearly an hour late with no contact until I called then and very little explanation or apology

Pedimos una entrega. El asistente le preguntó al cliente repetidamente lo que mi dirección era. Le dije tres veces.Tenía una llamada 40 minutos después diciendo que estaba fuera que él no era. Él entonces dijo: Me he equivocado de él, el g que no dirección.Cuando finalmente llegamos me dijo que había dado la dirección equivocada y era bastante desagradable. Le dije que me había dado la dirección correcta al principio.La pizza era insípida.Nunca se pide de este restaurante de nuevo.

Place an order at 22..05 suppose to get deliveried at 22.55 We got our pizza at 23.30 pm!

Disappointing again. Brownie was burnt around the edges. Arrived late, though admittedly not as late as previous orders. Delivery man would not come up to our flat from the shared entrance. Pepsi Max was good though ...

20+ minutes late but delivery guy apologised, wings are always great