Pizza Express in Derby

Disappointed. They advertised children's menu as it was a standard. It was not delivered. In addition l was charged more for 2 courses than l would have been foe the 3 courses advertised. When l enquired l was given a feeble excuse, something about allergies???

Not great this time. Very slow service and the pizza was ordinary and expensive. Polenta chips were good tho. My dining partners gluten free pizza was rather small ... used to be you took your own gf base and they only charged for the toppings.

Good service, friendly staff and great food.

always amazing at pizza express :)

Not a bad experience, decently accommodating staff, good food and good environment. Nothing overly special but not bad at all.

Absolutely amazing food and wine, service was great overall a lovely evening 🙏

Booked a pizza party for my 7 year olds birthday. All the kids had a great time, the staff (Peter, Autumn and Dennis) were really friendly, accommodating (with some of the fussier eaters) and helpful! We all had a great time and would definitely recommend!!

From the second we walked in the door we were met with friendly staff who took care of our every need with a smile. The food was incredible and this was one of the best experiences I have ever had in a restaurant. Will 100% be coming back to this branch in the future and would recommend it to anybody.

My waitress was very friendly and attentive. I didn’t think much of my pizza. The pizza was very sparsely topped even the passata. I paid extra for a topping and it was barely present. £20 for a pizza and a soft drink was too much for what was served.

I pop in here regularly on business trips. Good food and attentive staff. Keep up the good work

Very good restaurant with responsive staff, best pizzeria in Derby

It's ok, nothing outstanding so a solid 3 out of 5

Lovely place to visit. Wasn’t busy at all maybe because i went on boxing day evening?!. Anyway pizza was delicious but was lukewarm. Could’ve enjoyed it more if it was warm untill my last bite because as soon i ate my first slice rest was actually cold. My mates pizza was actually cold when served. A bit pricey though. Could lower a bit the prices maybe.

I’ve been here quite a few times over the years. The food is always consistently good (although I pretty much have the same thing every time so I can only really speak for the Calabrese pizza!). The main thing that gets me going back is the service - each and every time the staff have been amazing and really seem to go out of their way for you.

Great food, excellent service, great view of irongate at night

One restaurant I think you will leave satisfied and think money well spent was pizza express, NOT NOW! I usually love their bruschetta and really look forward to it. This time I got a cold bruschetta burnt with hardly any toppings on it. The other dish I always look forward to is chicken pesto pasta. I can’t believe what I got no pesto, you had to hunt for the chicken and pasta was just boiled pasta with so much cheap cheese in it. This use to be my safe restaurant where I would enjoy these dishes. They have saved on costs on expensive ingredients and it really shows in the dishes lack of flavour and are really poor.

Our server ‘Autumn’ was particularly pleasant, her customer service was above and beyond! Furthermore, both myself and my wife’s pizza were delicious!

Had a lovely meal this evening. Served by Autumn who was incredibly efficient and helpful. Lovely to have such a polite and attentive server. I ordered takeout as well to take back for my family and she made sure it was only cooked when I was almost ready to leave. The takeaway food was also delicious 😋

Lovely staff, nice atmosphere. Good location.

An all round wonderful experience, staff were very attentive particularly a lovely waitress called Autumn, food was amazing as was the service not to fast or slow between courses. The restaurant was clean, tidy and had a lovely atmosphere. I would definitely eat here again a lot nicer than the other pizza express in the Derbion which feels less intimate and you definitely feel rushed. A particular thank you to Autumn for being so attentive and for providing in depth knowledge of the menu (despite my picky partner) we both enjoyed our meal.

Staff went out of their way to get us a table ASAP when already busy, but did have quite a wait for food. Pizzas were nice, crispy, just a bit sparse on toppings. A lot of families dining made for a chaotic atmosphere!

Consistently good food and service. Acoustics can be a little troublesome if it's very busy - or is that just an age thing?!

Excellent food, freshly cooked to perfection. Friendly and knowledgeable staff, helpful with choosing dishes

Good food!!!! Pizza funghi alla Romana was perfect. ALEX WAS EXCELLENT IN CUSTOMER SERVICE !!!

We had a pizza party for kids. It was great, the atmosphere was amazing, place clean, very friendly staff working very hard to entertain children. Highly recommend.

Pizza express please improve your vegan options and prices not coming back again tbh it’s so expensive for sub-par pasta and my friend got the vegan Melazane and for £15 was aubergine and tomatoe sauce, no frills could’ve made the same meal for £3 at home and will next time an actual rip off !!

What to say... it's just all so mind-numbingly average. Except the drink prices, which are staggering, and not in a good way.

We went in on sep 18th 2023 (yesterday) for my sons 16th birthday. The host/waiter working at 3:30/4:00pm time did a fantastic job attending us so polite and a great positive attitude. Genuinely made our experience the best it possibly could be. The food was yummy and was prepared in a timely manner so compliments to the chef. We appreciated the lovely dessert tray that was prepared as a free surprise for my sons birthday such a kind gesture and made my son feel very special. We been here before always great service, lovely staff, great food and a beautiful venue. Highly recommend!!

Absolute awful awful service. Our food was ready at the pass for ages until it was brought over to us warm at best and soggy. Never again.

£12.70 for a margarita tortilla not a pizza. The thinnest base I've ever seen for the price, will not be returning ever.

Great gluten free range and lovely team

Shown to our seats by a very pleasant server. Although a couple of pizza toppings were not available the substitutes were more than satisfactory. The food overall was was very good. Very pleased with this restaurant.

The food was amazing, Had to wait along time for food, when food arrived didn't put In front of us, very rude waitress and had to get to get our black pepper out selfs because not offered and napkins.

Very busy and the two members of staff did their best.

We have eaten at Pizza Express Irongate several times before but on Saturday evening were left bitterly disappointed. We were celebrating a friend's retirement, but our friend who had made the booking received a phone call approximately 10 minutes beforehand to say the reservation had been cancelled. When she said we were minutes away she was told the booking would, after all, be honoured. Even before we'd set foot in the restaurant we were apprehensive - not a good start to the evening. No explanation was offered for the attempted cancellation. We were shown to our table, at the back of the restaurant and ordered, and all seemed to be well. After eating our first course, we became aware that we were the only people left in the restaurant, and realised that all the staff had disappeared. When they reappeared, we were told they were having to close the restaurant, but when we asked why, were told regrettably they were unable to offer a reason. Bizarre! At this point a couple came into the restaurant, having arrived for their booked reservation, only to find a note on the door saying the restaurant was closed. The couple was not offered an explanation and were most unhappy. By this time any chance of a dessert and tea/coffee was out of the question, and although we were offered a discount off our meal we left very unhappy, having had our friend's retirement celebration completely ruined. I cannot understand why the reason for the restaurant closing could not be offered. We are sadly unlikely to return.

We've always enjoyed Pizza Express, but our visit to this branch opposite the cathedral in Derby was lovely. The staff were excellent, making menu suggestions so we didn't spend money unnessarily. The food as always was tasty.

Very friendly staff and very good food

I forgot how $$$ this chain was ! Food was lovely, but it gets expensive and then you get asked if you want to add service charge to the bill ! Mobile app does not work for ordering food so the claim of free dough balls was a fail....

They have pizza, pasta, caneloni etc.

I recently visited pizza express in iron gate derby and what a nice place to eat the 2meals we ordered was very nice BUT the extra portion of chips that I ordered polenta chips and I think there was about 8 of them came to £5.95 and 330 ML of PERONI CAME TO £4.95 that is almost £10 a pint WOW WHAT A RIP OFF ............NOT GOING BACK.......SORRY.

We chose Pizza Express Derby for our daughters 6th birthday meal as it is a popular pizza chain with locations all over the world. I have heard that they are well-known for their high-quality ingredients and delicious pizzas. However, one thing that particularly stands out is their exceptional service when it comes to organizing kids' parties. From the moment we stepped through the door they made an effort to ensure that our kids' party was well-organized and enjoyable for everyone involved. They provided a fun and interactive experience where the kids got to make their own pizzas and then enjoy eating them. This is a great way to keep kids engaged and entertained while also teaching them a valuable life skill. The staff at Pizza Express were absolutely amazing, friendly and attentive, making sure that all the kids were having a great time. They are patient with the children and offer guidance when needed, making sure that everyone is involved in the pizza-making process. Overall, I would say that Pizza Express is a great place to have a kids' party. Their focus on providing a fun and engaging experience for the kids, combined with their high-quality ingredients and excellent service, make it a standout choice.

Great pizza. Friendly service. Not too busy when we were there. A bit pricey, but you can get reasonable deals on line if you check before you go. Edit: Back again four years later, still great dough balls and pizza.

Birthday celebration had a great time..

The staff were polite and friendly. Great food.

Quite far from what an Italian Pizza Concept is! As a Pizza restaurant Chain I would expect much much more! You should review your Chef (pizzaiolo) and work more on your product and pricing. Sorry but it has been a very bad experience...

Service good. Quality of pizza. Terrible

We had dinner here at the weekend. The staff were friendly and the food was good but we were seated under a very bright light, which made it a little uncomfortable during our meal. I also wasn't warned about one of the dishes being hot and I burned my finger quite badly on it. Fair enough, I probably should have realised it might be but after a long drive and being used to being told if a dish is hot, I just didn't think. The food was lovely but it was fairly busy so service received was reasonably minimal. We also asked about a 2 course for 2 offer on my app but nobody pointed out it's a very limited offering so we ended up ordering things that weren't actually on there. It would have been nice to have been made aware that we had to order specific things or that the things we had ordered were not eligible for the offer we had said we wanted to use. We aren't local to the area but should we visit there again, we will likely try somewhere else instead next time.

Perfect experience as always @ irongate Derby.

Friendly and polite staff. Love visiting

Food was good, service was slow

Not great. The food was ok but expected better flavours. Portion size was smaller than expected on the pasta dish, so if going in an evening, you may want to order something more substantial.

We had a great evening at Pizza Express Iron Gate Derby. We were sat in the window table - a distance from the servers - so a couple of times we had to get up to get their attention, but nothing too bad. It was busy and our kids both ordered amended versions of things to complicate our order. One arrived correctly, the other did not, but it was rectified as quickly as possible. Our server (Jas) was so lovely, with a great sense of humour and even helped us make it look like we'd eaten the others' desserts when they went to the bathroom!! It was very funny!! The food was delicious and all four of us ate everything (pretty unusual). This will definitely become a family favourite. Great evening.

Lady at the desk very friendly but waitress could do better

A bit pricey for that type of pizza

Food was a little slow but generally of a good quality

The first in Derby and still the best.

I havnt been to Pizza express in a very long time, especially this one. It’s definitely had a makeover since my last visit. The interior is beautiful, with a perfect ambiance for any occasion. Situated in Derby, Iron Gate, surrounded by ample parking. We parked behind the Cathedral. (£2 all evening). A great location. We hadn’t booked a table in advance due to circumstances but the staff managed to fit us in reasonably quick. Customer service was ok, but there’s definitely room for improvement. We got seated pretty quick but it took a while to get served, even for drinks. They were reasonably busy but not fully booked. Eventually our drinks and food order was taken, we applied for the FREE dough balls through the app. (This is a MUST). The dough balls are delicious! The Menu had been revamped and there were many more options than I remembered. I went for one of the new options, ‘Paneer Tikka’ and it 💯% worth the wait. It was Devine! Absolutely Beautiful! Compliments to the chef on that one. Drinks were great too. We also used the ‘Buy 1 get one Free’ option on the app so got a very good deal and discount. My kinda language. All in all, a good experience, the staff need to smile more and the Boss needs to be more attentive to customers as opposed to concentrating on his ‘drink’ he was constantly reaching for. Thank you for the opportunity and experience. 💫

Excelente Restaurante. Personal muy atento y Amable

Had to pay a visit to a different Pizza Express whilst in Derby. The restaurant itself is up towards the cathedral and in an older building. Service was quick and efficient and the restaurant itself was moderately busy. Food was usual good standard and arrived quickly and as ordered (unlike you Aberdeen Union Square branch….) Definitely worth a visit if you’re in town and want a pizza - Pizza Express is still pretty much the best chain in town when it comes to the quality and taste of their pizzas.

First time visiting this branch for quite a few years. We ordered : Dough Balls, Mushroom arancini, Mushroom Pizza and the Vegetarian Calzone. Lots of new options on the menu which was great to see however even though we asked for all our food to arrive at the same time, only one of the four dishes was hot, the rest were lukewarm and the mushroom pizza was cold within 5 minutes which was very disappointing. This was also stated by my partner so wasn't just my opinion. The Calzone wasn't pressed together on the sides enough either, which meant all the ingredients leaked out when cutting. As we used a voucher we didn't think it was appropriate to complain when asked how it was and we had plans afterwards so it's not like we could have waited for a new batch to be cut The place was clean and also had toilets which was great, the staff were also nice, it was a great location for the Derby Feste but not sure I will return due to the temperature of the food.

Good place. Prices went up massively.

Delicious lasagne. Good wine reasonably priced. No room for a dessert. Efficient & friendly service. Worth 5 stars

Nice food, good service, just very expensive, not great value for money..

The food was really nice, tasted fresh. The reason for 3 stars is the fact that I was charged £2 for soda water which is universally free from any eatery/bar... and this was for only the smallest glass too. I was not aware that I would be charged this, I have never been charged for soda water and I used to also work at a pub and it was a universal rule that you don't charge for soda.

Great food as usual. Helpful and friendly staff.

I love pizza express. I like bringing my mum hear to treat her when she visits me in Derby. The staff are very friendly and the food is delicious 😋 😀 😊 👌 😍

Probably unsurprisingly, they do nice pizza. More of the Italian style, thin quite light and crispy, and you can have most pizza as a Romana: the big thin one, or Classica: which is the slightly smaller one, or Legera, which has a hole in the middle for salad. So something for everyone. I prefer this particular pizza express to the other derby one, as its a bit nicer, usually less kids. Our server was nice enough, not overly welcoming when we walked in, didn't say hello, and the Limoncello wasn't ice cold as it should be if I'm nitpicking, but a nice meal nonetheless.

Lovely meal, good service. Pasta meals always a bit on the small size.

Great staff, great food good atmosphere, enjoyed it.

The staff were friendly and assisted with all our needs...well done to the team 👍

Good food and well located. Staff attitude though good could be slightly better.

Charlotte our waitress was very friendly and no problems with our order. Food wasn't the quickest but was very tasty and as a large group of 8 we were well catered for

Great. Good food excellent service.

Good food and great friendly staff, went here on special occasions and they wrote a nice message on dessert :)

Their staff was courteous and service was amazing, and the food was also good. The best thing was their deals which helped bring down the bill. If I get the chance I will visit it again

Been visiting this restaurant for years. This weekend we had our daughters 7th birthday party here with 11 friends. Chef Wayne and team were brilliant with the kids, made cracking pizzas and everyone had a lot of fun. My jalapeno dough balls and garlic prawn Romana were excellent. Thanks a lot.

They charge £14 for handful of pasta in tomato sauce with trace of meat. I refused the dish and will never visit again.

Good food and service. Vegan Mezze Romano pizza is recommended 😋 Decor and ambiance could do with being brought up a level; uninspired to say the least

Good ambience. Tried one of their authentic Italian Pizza and it was delicious. Good service too.

Just love the place. The building. The area. Very good menu to choose from. Staff efficient & friendly

Really nice food, staff good, ridiculously overpriced hence 4*

Great experience, the waitress was brilliant

Great pizzas, great staff and good service.

Great affordable food, friendly service a lovely atmosphere.

Dropped in with a friend for a mid-week lunch.Myra looked after us really well. Bright, friendly and conversant, she added something special to our visit.Loved the new menu - burnt ends pizza was delicious.Shout out to Chef Marco for adding chilli heat (at my request) to the dough balls we ordered.Superb wine.A lovely lunch.

Great pizza and Pinot Grigio blush wine. The service was impeccable and we had a very relaxing and enjoyable lunch.

My pizza has cheese in one half !!! delivered by deliveroo I won’t be reordering again ! Won’t be ordering again ! Won’t be ordering again! Sorry

Gorgeous food and attentive service for a huge party of nine of us. Food came out well presented and piping hot, and our server was always ready to clear the table, bring drinks and bring out the next dish. Between us, we covered most of the menu - calzones, leggera, pizza, lasagna, spaghetti, you name it - we had it! And they were all absolutely faultless, the same with the starters and desserts. Having only ever eaten in the main city centre Pizza Express, I feel as though I have missed out!

Pizza un po piccola oer gli standard italiani E come se vi danno una pizza da bambino ma al prezzo di una grande Comunque la pizza e buona

Called in for lunch with a friend. Myra looked after us really well. Superb food and good wine. Excellent value.

Very quiet late lunch. Food was usual very expensive chain fare but the service was brilliant. Made for a lovely start to the Christmas break

Very nice food, pleasant atmosphere and friendly staff.

Negatives: arrived at 8pm did not get food till 9pm. 30 mins in I was told that my dish was not on the menu. I should have been told straight away not after 30 mins if waiting. Then after waiting another 10 mins we asked where are food was and we where told we had only been waiting 20 mins which was a lie. People that arrived after us got there food first. And we where bought food we did not order as the waitress got the wrong table. When food did arrive my partners food had cheese on when he asked for it with no cheese as he doesn't like it but they did not ask about allergies so for all they know he could have been allergic. Had to send it back and order another one and he said it was a bit raw when it did come. Positives: drinks and pudding came quickly and they did not charge us for the dinner. And gave my partner a free coffee. Waitress was polite. Good vegetarian options.

In love with this pizza express, one of my favourite places 🥰 pizza 🍕 was delicious pasta to its best 🍕❤️

Good service, good food and it's very close to the Assembly Rooms car park. Kids really enjoyed eating here as the waitress actually asked the children what they would like instead of relying on the parents to make a choice.

Excellent food at reasonable prices, great staff.

Delicious food ,great atmosphere and lovely service

Staff are really lovely and attentive. Perfect pizza and reliable gluten-free and veggie options.

Great service and food is good as always. We went for my partner's graduation and they made a dessert with writing congratulating him which was very considerate.

Good service, food quality. Consistent across the brand. Is on higher banding than other branches.