Pizza Express in Richmond upon Thames

Brilliant service from Matt Twickenham pizza express

Amazing service from Matt. He makes the best Billionaire's Sundae's.

Worst experience ever at a restaurant. Went in for lunch with my little kids and wife and my sister and kid. Manager was very rude and inhospitable..wanted to order separately between the families but they refused and kept quoting terms and conditions. Totally absurd as it’s a restaurant and using some weird terms and conditions to refuse is ordering separately was insane and didn’t make any sense. My little kids were made to feel unnecessarily anxious and totally ruined the experience so had to leave. Totally shocked at the managers treatment and wouldn’t recommend this branch to anyone ever. Been living in twickenham for 40 years and working in hospitality for the better part of my life, never experienced such a hostile environment in a restaurant in my life. Disgusted is how I would describe my experience

“I visited Pizza Express for a quick lunch, and Dominic , our server, made the whole experience wonderful. He was incredibly polite, greeted us promptly, and made us feel at home right away. We were a bit in a rush, and Dominic made sure to take our order quickly and delivered the food within no time without compromising on quality. The service was efficient, friendly, and professional—Dominic really made a difference in making our lunch both satisfying and stress-free. Keep up the great work!”

I went for a lunch with a friend there for first time. Since we opened the door and get inside I was impressed how cozy and pleasant it is. The staff was friendly. Pizzas and salads we worderd were delicious. I recommend to visit this place.

Food and service was incredible. Our waiter, Dominik, was very kind and helpful. Would come here again!

Dominic and kalina Customer Service 10 out of 10

One of my favourite PizzaExpress'. Reason being is because of the food quality which varies from restaurant to restaurant. Every time I've been here I've never had any complaints about the service nor the quality of food. Staff is always in a good mood which makes the experience way better. I would highly recommend this particular PizzaExpress solely based on my experience here. Even the takeaway tastes good after 1 day even though the food is not as fresh as it was on the day of order. All in all everything is excellent from start to finish. Clean and tidy. Manager is always motivated to deliver great service and that's always the case.

Very nice and polite staff, ready to help with your request about your meal.

Food was good, however at first we were greeted at the door with such unpleasant and unprofessional attitude by a staff member. When we only kindly spoke to the staff member and wanted to be seated, it was so unfortunate to experience such horrible attitude just as we walked in.

We celebrated our son’s 9th birthday at Pizza Express Twickenham, and it was a fantastic experience! Azzurro was an amazing host—so friendly, fun, and lovely. The children absolutely loved her and had a great time making their own pizzas. My son was so happy, and the whole event was well-organized and stress-free. Thank you, Azzurro, for making it such a special day! Highly recommend for a fun and memorable birthday celebration.

Muy buena comida y excelente servicio al cliente. El camarero vino a nosotros y proporcionó un servicio excepcional. Sin duda recomendaría a amigos y familiares. 10 de cada 10 servicios

We booked a work experience session for our students, and it was a fantastic experience. Dominique and Viola were incredibly friendly and provided excellent guidance for the young people. We will definitely be returning!

I went out my way to attend the Twickenham branch instead of the closer Richmond branch of Pizza Express. Always a warm welcome and outstanding food here. Perfect Padana - hot and fresh. Piolo was extremely kind and attentive. Twickenham treat their customers like family. They get to know you and really take care of you. By far the best branch of the many I’ve visited over the years.

Lovely restaurant. Food was excellent, service was very good and excellent atmosphere, restaurant beautifully laid out, great decor and lighting, would recommend.

Great food and very friendly staff. Would certainly recommend this place. Calzone was very tasty as well as one of the pizza from special menu.

Came here last week to have lunch with family, and we were greeted by a worker names Dominic, who was very helpful and friendly and great recommendation of the pollo astra pizza.

Had a wonderful lunch at the Twickenham Pizza Express yesterday - the atmosphere was lovely as the sun was shining into the restaurant. Our server, Dominick, was lovely and made us feel very welcome. We also got a great deal - 50% off the pizza!

Dominic very good service. Friendly.

Had lunch there, everything was okay till the payment. Paid in app with receipts received in email. Then got told I didn’t pay. I explained and showed them the proof, both app showed “paid in full” and also the email confirmation from PayPal and bank statement, the money has paid to them. However the manager(?) kept insisting they haven’t received the money because their system isn’t showing and my proof of payment was completely dismissed and in fact she told me “you will see nothing was taken”. After much “talking”, in the end I left my contact details in case their system still won’t be updated with the payment I made after a while. I do hope they sort out the system as it’s not great to accuse the customer not paying after everything is shown paid and payment proof is also provided to them. Not sure I’d be in a hurry to return.

The lady manager on shift was really good.

I have been a regular customer for years, unfortunately the last visit was a real disappointment. The staff quote rude and unprofessional plus food very poor quality and tastes. They couldn't even make a Cesar Salad! The dressing on my salad was absolutely disgusting. It looked and tasted like poor quality ready made salad cream from a supermarket. Pizza - average, it used to be much better and tiramisu also disgusting and tasteless. I won't be back there, definitely not to this brunch.

Terrible shouting customer service from pizza express. I called and the woman on the phone shouted at me telling me it waa not her problem and i should contact Just eat. Seh lued about the order being picked up already. She was so rude . Never again.

My daughter and I visited on Saturday 11 January. The service was good, friendly & attentive. The pizzas were good.

pizza was awful. so dry. hardly any sauce on the base. it arrived cold so the cheese had already hardened. such a disappointment

Ordered 2 pizzas and dough balls for delivery on the Pizza express app! The delivery time moved from 30 minutes to 45 to over an hour. Only one pizza turned up and it was cold. So I didn't take it... Pizza Express when ordering in restaurant has usually been very good. 40+ pounds for 1 cold pizza is not to their usual standards. There is no reply when calling the restaurant to resolve the issue, so here I am leaving a poor review.

Order was placed at 19:27 and was given an ETA of 20:00 - 20:25. This arrival time continued to increase and increase until the order was FINALLY delivered nearly two hours later at around 21:15. By this time we had already ordered via another delivery app from a different restaurant and eaten this food by the time the order arrived.

food was cold. doughballs were cold different shapes, no butter with it

Absolutely disappointed. I stopped using Just Eat following my last order which arrived cold, took ages and after contacting you no one bothered to get back to me. I’ve tried again in good faith today and it’s like a repeated nightmare. Re my order today your app states the driver is at the restaurant - this is an hour after placing the order - however, I’ve contacted the restaurant and they have confirmed my order was picked up at 6:45pm - over an hour ago. I have tried calling you but no option to speak to anyone at JustEat to resolve. I would like a refund and would like to understand how such practice can be so poor and how I can make a complaint?

A very nice restaurant chain with amazing pizzas. Recommended.

The food was really good however the service was quite poor and the staff were often rude

So it's new years eve and my girlfriend placed a order at 7:10 - expected delivery was around 8:00 - after 8 still not arrived so she has called to be told they have a back log and that it will be getting done. At 8:30 got a notification saying good has been delivered - it hasn't!! Now she is hangery and now phone line is going to answer phone and talking about opening hours. They could have just said they had to many orders and that they could of canceled the order so she could of ordered somewhere else. DO YOU KNOW WHAT ITS LIKE TO HAVE A HUNGRY AND ANNOYED GIRLFRIEND! THANKS!!!!

food was cold, delivery took over an hour

Went in this Nepalese restaurant specifically because the menu they had displayed in their window included plant-based options. We waited 20 minutes to be seated, another ten to be served, only to then be told that because it was match-day, there was a 'special' menu, which had no plant-based options. I complained in the hope they would offer to make something satisfactory, but alas, I was told there was tarka dal or Bombay potatoes as a main. Misleading menu, poor service and a waste of time, so wouldn't go there again

One hour and ten minutes for prepare and delivery

dough ball lovely pizza could of been little less burnt

My food was cold and destroyed

Took ages to get to us and when it came it was freezing cold, not even edible

Highly recommend Pizza express Twickenham.ADA is always so friendly and helpful ! Always very bubbly and welcoming thank you for always doing the best. Highly recommend quick service and very professional

Went to see the all blacks Vs England rugby game, stopped here with work colleagues. Place was super busy, definitely pay to book in advance but overall food was good, atmosphere was great, well places to Twickenham stadium worth going to if in the area.

The food arrived cool. I ate one piece and binned the rest. I expected more from pizza express!

We were squeezed in despite it being packed just before an international game at the Twickenham rugby stadium. Reasonably priced compared to some others nearby.

Absolutely amazing lunch here! James was absolutely attentive and a kind waiter to our table. So kind and helpful! Delicious and affordable food with lovely service !

Pizza was under cooked. Very doughy came cold

Best pizza and pasta in town and the chocolate fudge cake to die for wow

We are regulars in this place. Today my American Hot Romana pizza came very soggy not cooked properly. No one asked if we enjoyed food so at the end i told them about it (only 1 piece eaten) and although the waiter asked the manager she denied to offer anything. Paid full bill and left. I guess the policy here is you have to eat what you are served, pay and leave. You wont be seeing us for long time. Thanks

arrived over an hour and half after ordered and was stone cold

Friendly, efficient, tasty and good prices

Very smiley waitress who served me and my brother, she was really helpful. Service was good and overall a nice quiet pre-game lunch

We I took my mother for pizza fantastic service from Matt and mirror and compliments to the chefand also the manger for helping my mother great plapkace to go

Excellent service, delicious food and reasonable prices. Staff are very friendly . Definitely recommend it.

Tasty food, polite staff, quick, prompt service. Lovely time spent in a comfortable and lovely environment . I would recommend to friends and family for sure.

This Pizza Express is always consistent with good food and value, we have been coming here for many years. Our favourite waiter is Dominic who has also been working there for years and is always friendly and accommodating to us and our toddler.

Placed the order around 7:30pm, within 5 minutes of being accepted, the order was delayed until 9pm…the poor driver then appeared to be waiting at the restaurant for 20 to 30mins. When the food finally arrived it was all stone cold. It’s as if the food was cooked and then left for an hour to go cold before being given to the courier.

Brilliant service at Twickenham Waitress Gosia was excellent Served us very well as had a big party Also helped and gave us tips and advice on the pizza express app. Would definitely come again Back at our fav place. Ada and Emile and the manger were all amazing and looked after us all the way through. September 2024

it was ok better to eat in the restaurant

I've been to Italy once but no need to ever go again when I could go to Pizza Express in Twickenham. The nduja calzone is the best pizza I've ever had (aside from the other Twickenham establishment, Parma Pizza). If I was sentenced to death row I'd have the nduja calzone for starts, mains and deserts plus a liquid version as my drink. Whatever the chefs are cooking up I'm eating as it has been excellent every time I've had it. Pizza express may as well bin off the rest of the menu as I know what I'm getting there for the rest of my life. Twickenham Pizza Express chefs and wait staff, you've rocked my world.

James was an exceptional waiter. Thanks for the excellent service. The food was also good.

Very bad staff they are not having sense how to talk the customer when I was ordering one driver come to pick up the order they are talking very rubbish specially that old lady spects one

The best service I’ve ever experienced! Emmy from Pizza Express exemplified the brand’s commitment to outstanding customer service. Her dedication and professionalism truly made our evening exceptional. Emmy’s exemplary service is a standard that all should follow. Thanks to her, we had a fantastic time, and we’ll definitely be returning to Pizza Express!

Emmy was our waitress, who was excellent and very attentive to our needs. Thank you very much, Emmy, for a great experience at the Pizza Express Twickenham Branch.

The food was shocking. Tiny little pizza and garlic bread. Would not recommend.

Pizza was luke warm when it arrived.

Had such a lovely experience once we got past the older man who 'greeted' us at the door. In fact he didn't greet us he just grunted at us and told us who our server would be and showed us where our table was. Not friendly at all and as a front of house person I suggest needs more training or put behind the scenes as he's certainly not customer friendly. I gave 4* here for the atmosphere because of this rude man. Our server James on the other hand was amazing. Couldn't do enough to make our visit pleasant. He was so friendly and happy to help. He asked about allergies and brought us the folder with all the menu information in it so we could check what we were ordering would be safe. He displayed our birthday cake beautifully for one of our family and brought it out with the usual happy birthday. James is an asset to Pizza Express. Food was lovely. We enjoyed ourselves a lot. The only let down was being met at the door by a not so pleasant man who just wanted to get us in the door and couldn't care less after that.

Family gathering ♥️ the team were very friendly service and timing food was perfect and everyone enjoyed their food .. service for vegans too 5 stars 🌟 from our visit ✨️

service was great our server was very nice and never consistent, takes very good care of his tables. service was quick food was good. overall one of the best restaurants i have been too. so if you go here ask for matt as your server.

We had Matt as our server he was amazing very polite and understanding quick and made a very delicious sundae will definitely go back takes very good care of his guests and takes his time he don’t rush you and so polite Thankyou Matt will see you again

The food was cold and not tasty at all

Got some takeaway sauces! staff member was very helpful and friendly :)

Dominic was brilliant! He was very attentive and fast with the food coming out, as well as making sure we were all happy with our order

Personable staff and great experience. We will be back again

The food was amazing and the staff were very friendly and helpful. I will go there again.

I had ordered the spicy pizza with extra cheese which is very good and Tasty And it’s very yummy

My favourite restaurant and my favourite waiter Dominic. Always welcoming and friendly. Recommend iit with great 😊

missing the dips shame as they make the dish other than that tasty

ordered a few minutes ago on uber eats... it's the best pizzeria in London... fantastic seasoning

Ignora todas las estrellas de Karen numpties en esta página. Si haces clic en Las páginas han dejado reseñas de una estrella de todos. YAWN. 🥱 Tuve que dejar un buen comentario en esta página después de ver algunos de los negativos porque francamente esta es una de las mejores pizza express en las que he estado - Tanto esta sucursal como el rancho Richmond han dado la vuelta a mi opinión de esta cadena. Ahora voy con bastante regularidad después de haber evitado esta cadena durante casi una década. Pizza express es confiable Gran pizza Así que no hay comentarios allí. Es brillante como siempre. Especialmente porque el restaurante independiente supuestamente increíble a la vuelta de la esquina (ver una de mis críticas anteriores) puso una pizza delante de mí. Eso fue absolutamente horrible. Me hizo volver corriendo a Pizza Express con los brazos abiertos. Ya no elegiré independiente sobre la cadena después de mi experiencia en el restaurante independiente en el camino. Las cadenas son cadenas porque son buenas en lo que hacen, es una pena que todos podamos ser tan esnob debido a la elección porque a menudo son las mejores. En realidad no soy un amante de la comida, así que mis críticas generalmente se basan en el servicio y el ambiente. El servicio aquí es consistentemente brillante. Veo lo mismo cada vez que entro y son consistentemente amables, atentos y eficientes. Cuanto más grande es el tipo vitalicio que suele pasar alrededor de las 6: 30 p.m. Es tan atento y es dulce con mi pequeña mi niño cada vez que entramos. Ayer estuve por mi cuenta escribiendo y le envié mi margarita porque no tenía suficiente sal y no tuvo problema en darme otra sin juicio. Encuentro que hay un problema en el Reino Unido que está acostumbrado a viajar por América. Si envías algo a menudo. Los camareros en este país te hacen sentir como si fueras una mala persona solo por preguntar, algo que está a la par para el curso en los estados, pero aquí en este expreso de pizza nada es demasiado problema. Incluso si piensan que lo es, no dejan que se vea con sus caras, que es lo principal. La camarera que suele trabajar en la noche es tan funky y amable, Una de las otras camareras atendiendo mi solicitud de apagar el aire acondicionado celoso a pesar de que creo que ella luchó con él (dije por favor volver a encender si usted está luchando, pero ella estaba muy claramente queriendo complacer al cliente, me sentí muy mal, pero aprecio este sentimiento). Tengo un niño fuerte, y si vienes a las 5: 00 o 6 : 00 p.m., la sucursal de Twickenham es básicamente como una guardería, pero todo el personal es tan amable con todos los niños. Dan lápices de colores, no ponen los ojos en blanco cuando los niños pequeños están haciendo mucho ruido o tratando de subirse a los asientos, etc. Y cuando tu hijo decide no comer nada solo porque es un niño y puede hacerlo, el personal simplemente lo toma con calma y no se ofende que pensamos que la comida es mala. Realmente son geniales con los niños aquí. Muy buenos martinis porno aquí. Nunca ninguna queja sobre la comida fiablemente buena. También me gusta mucho el ambiente de esta sucursal. Es frío, pero una sensación de lujo también. Gracias al personal de las sucursales de Richmond y Twickenham por dar la vuelta a mi opinión sobre esta cadena... Disculpas por cualquier error gramatical obvio o errores tipográficos de mi voz al software de texto, estoy siendo demasiado perezoso para corregirlos. Sólo así puedo hacer algo como una madre ocupada...

Great service from Dom and the team, we come here regularly and always have a great time with great food! 👍

We had been to the rugby and finished the day off with a meal . There is a "no table booking on match days " But the staff were friendly and the food was great We will be returning next year. This was our 4th visit and its been a fantastic experience every time

Had a fantastic experience! The food was delicious. Our waiter Harris was amazing, super friendly and attentive! The manager here was also really great at checking everything was ok and making sure everyone was happy!

Amazing experience, Harris was our waiter who was fantastic along with the manager. Food was excellent, very quick and efficient, top quality service, look forward to visiting again! Thank you 😊

Mi hija y yo hicimos una visita improvisada a este restaurante, después de no haber visitado un Pizza Express durante algún tiempo nos quedamos encantados de encontrar nuestros favoritos todavía en el menú y sabor delicioso. Nos recibió un equipo amable y eficiente de camarera y gerente, gracias era justo lo que necesitábamos 🙂

Pedí 2 pizzas de pizza express a través de Uber eat. La pizza era incomible Nunca había visto una base de pizza tan malo. Las bolas de masa fueron quemadas. El pan de ajo con queso estaba bien. Pizza Express solía ser el mejor. Triste triste triste. Uber eat no hizo nada y me pidió que me pusiera en contacto con pizza express. El teléfono sonó sin respuesta. Mmmm Sólo puedo dejar una crítica desagradable ahora. Gracias.

I recently visited Pizza Express and had a mixed experience. Unfortunately, we had to wait an hour for our food, which was quite frustrating. However, I must commend the staff for their professionalism and genuine apologies. They were clearly understaffed, yet they managed to handle the situation with grace and courtesy. To make up for the delay, they offered us a generous 30% discount, which was appreciated. Despite the wait, the food was delicious as always, maintaining the high quality Pizza Express is known for. Given the circumstances, it was evident that the staff were doing their best under pressure. They deserve recognition and, honestly, raises for their hard work and dedication. I hope the management addresses the staffing issues soon to improve the dining experience. Overall, while the wait was disappointing, the staff's efforts and the food quality helped salvage the evening.

Was fine, exactly what you would expect from pizza express, manage was lovely

I ordered a take away from Uber eat. 2 pizza. 1 dough balls and one cheese garlic bread. The 2 pizza base was bad. It had a hole. It was not cooked. Really did not look or taste right. I contacted Uber eat with photos. Nothing happens they asked me to contact pizza express. My kids were disappointed and did not eat it. I hat happened to pizza express it used to be the best pizza in town. Sad sad. I sent the photos to Uber eat.

We had an absolutely amazing time and our Server Dominic is truly fantastic, with phenomenal service and food I look very much forward to returning in the future!

Been here twice and I loved it both times. Staff and atmosphere were very welcoming, food was great and arrived quickly, manager was friendly and very accommodating. Highly recommend.

Es triste decir que nuestra visita fue bastante promedio. La ubicación era conveniente, pero sentía que no nos querían allí. Esperemos que fuera solo un día libre, y no una ocurrencia diaria para otros.

The worst margarita pizza I’ve ever had. Starters served cold. Aperol spiritz was mediocre..

Food arrived cold, and tasted not very good, probably the worst pizza I’ve eaten

The new manageress of the Pizza Express in Twickenham has completely turned it around. I had previously written, in 2023, a review damning the place under the previous manager, but now it’s back to the old, lively, good-food fun place it always used to be. Time to rewrite my review. It’s nice to go back there after several years avoiding it! Thank you everyone who works there!

Pizza was cooked however it was cold on delivery

Fantastic experience, from the booking to seating at the table. Service with a smile, quick, small details count and the staff were so friendly and helpful. Food was lovely.

Food was lovely we had a young waiter he was absolutely fabulous very attentive and happy to help with the app. All very clean

Food came late, I ordered around 6:40 and it came at 8:05. I tried calling the restaurant but no response. On top of this the food is cold. Not happy

All good especially as gluten free

Thank you Leticia ❤️❤️ Addressed my fear of being alone through hypnotherapy. Now comfortable and at peace with solitude

Ordered a delivery. Unfortunately, the halloumi bites were small and all squashed and a tad too salty. Ordered Burnt ends pizza which was too sweet in my opinion. Sorry didn't really enjoy it. Shame esp for the price.

worst restaurant i have ever been to. the service was so bad and especially the man. he shouted and ignored me and started arguing with me and the service was so bad!! would definitely NOT recommend if you want good service your better off finding a different restaurant