Pizza Express in Richmond upon Thames

took over an hour to receive phoned pizza express barnes woman very rude 😒 pizza freezing 🥶 cold.

Perfect food and excelent service. Thank you!!

I went there Yesterday and loved it!!

Great price, with great deals. Couldn’t ask for more. 10/10 ✅

it’s a nice location. The managers attitude is not professional. We even tried it for the second time and at the same problems with the managers attitude. Don’t suggest a visit.

Amazing people with lovely food.

Pizza without any sauce. No tomato or BBQ sauce just dry pizza

The pizza was huge and was delicious. Possibly the best I've ever tasted actually

They forgot two deliver the 2nd pizza I paid for :(

Amazing service, very friendly staff, delicious food!🤌🏽

Flavourful pizza at its best and great area with lovely people

New American Hottest, romana style 💫 No more questions your honour, so good!😍 Pizza Epress still good after all those years 👍🏼

Really surprised by some of these reviews. We are only struck by how warm and welcoming the staff are. I think sometimes you get back what you put in. And I’m really quite fussy. I recently left my spex there and they couldn’t have been more kind. Cleaned them and all. Happy to go back.

Lovely delivery man. Great service.

We love Pizza Express - Barnes, it is always a great experience! The food is delicious, and the staff are friendly, attentive, and knowledgeable. A lovely and peaceful atmosphere always brings us there. Thank you!

We have had really nice time here and the food was lovely too. Thank you, Barnes.

Very disappointed with the beef on the sloppy Giuseppe pizza, the quality of the meat is extremely awful. It was not minced beef it was very squidgy and more of a sponge like consistency and very substandard, there were miniscule toppings, tiny amounts of sweet pepper and onion and hardly any mozzarella. It was not worth the money paid for it. Definitely would not have a pizza out ever again.

Newel & Miram very friendly always

It was a great place, bit crammed. The staff was great and caring.

Quiet night so service excellent. Choice of bases and a good pizza

Could they make this more complicated???? Every table has a card telling you to download the app and get free dough balls and 50% of a pizza. But then… no, you can get one but not the other. And you have to check in on the app for which you need a table number. So you ask the staff, and they say ‘later,later’. Later is when you try to pay the bill and the staff at EVERY table we can see are navigating through everyone’s apps for them so they can get the discount…. so it takes forever. And finally the bill arrives….. and we saved £7 for all that effort! Pizza was good though.

Google has it down with a wheelchair sign. Acess through the front fort idveasy but there is not s. Accessible toilet and the main toilet is very small Food was nice usual Pizza Express standards. Good value if you have thd reward app

Another great visit in Barnes. The new look of the restaurant makes it even more attractive then before. Superb!

Becoming here for years with kids staff are always helpful and friendly

Very good all round except when it's too busy because I cannot handle too much noise.

Lovely, hot, tasty pizza, delivered with a smile!

It was good but not excellent, the lady who brought the card payment machine over tried to make my friend pay a large tip with their card, rather than a cash tip. And she was really quite forcefully implying that it was a necessity. We won't go there again for a while. The waiter was good though and he delivered exactly what we ordered.

Ordered via Deliveroo. This is how their $15 “pizza” looks like. Even the frozen pizza in Tesco tastes and looks better. Avoid!

Lovely tasty pizza, well worth it.

We had the best experience at this Pizza Express. I was visiting my cousin and she recommended us to go there. Gleison was so wonderful to my family. He was fast and super friendly. My cousin surprised me with a cake for my birthday and he got his whole crew to sing to me. I was so surprised. We will definitely be back next time we go visit. Ps.: desert was soooooo good. What a nice restaurant.

Super quick service and nice HOT food :)

Delicious food. Courteous driver

Nowel is the best waitress I’ve ever had. Food was banging

Noel is the best waitress. I love pizza express

Absolutely brilliant service - Noel is the best

The food was great but part of our order was misheard and came out wrong. When asking for the correct order a man took it back to the kitchen to change it and then a lady back came over having a go saying you did order this and we’ve not got it wrong. Holding the plate as if we were going to take the now cold and incorrect food. It was really unnecessary, childish and made the evening really uncomfortable as we were basically the only people in there. Based on other comments on this page it’s not just us who experienced this hostility.

Visited on Sunday to have a quick family dinner. The food was delicious and fresh with a range of options to choose from for the four of us. The staff were also helpful, including the lady who served us who I presume is the manager. Overall great restaurant to visit in Barnes!

Wow! Terrible service! I have been to so many restaurants all over the world but this will be on top of the worst customer service list for me. Food is good but service is terrible. Its like they are giving you a favour by allowing you to eat at their restaurant. I am surprised its not even a posh place. Its a run of the mill, a very normal chain of restaurant/pizza place, nothing special. There is one on every corner. I would say that if I wanted to feel fancy, I will pay a lot more to go with a named chef restaurants anywhere I like. I am just there to have some food with the family. This restaurant reminded me of those touristy place restaurants that are always a trap. Anyway, I read someone else wrote about this as well. These guys don't like not being tipped and the server stands on your head while they push the machine to you in nice way, almost asking for tips. I don't mind paying a little extra for tips/service but that is when I get a good service through out the entire time I am there, not at the last moment before paying. Too little too late. Terrible service and then audacity of wanting a tip. I am never returning.

Nice food but the staff act very rude 😔

Exceptional service from Nawel. Always makes customers welcome and goes out of her way to make it a relaxed and happy experience.

We come here all the time and both the food and staff are wonderful. I have never visited such a friendly PE and my twins love it here plus the gluten free and vegan options are brilliant for my daughter and her allergies!

I would like to say thank you for pizzaexpress. I had a wonderful dining out experience at pizzaexpress Barnes. All the food were delicious no matter in Dough Ball, Pizza🍕 and Dessert. I am definitely recommend my friend to come here again.

Staff are always helpful and polite.

Super food in lovely surroundings with a great atmosphere. Staff were very attentive

Great restaurant with lovely food. The managers was very helpful and friendly.

Amazing experience. Thank you,Nawel for looking after us.

My friends and I had a great evening out at pizza express Barnes. Great atmosphere good friendly staff. The manageress was was very friendly and looked after us all.....Dough balls, pasta and Pizza was all delicious....nice wine & cocktails.....great company...had a fab night out. 10/10 Top marks from me!:)

What a treat it t'was to visit the Barnes branch of Pizza Express! The street, near Barnes Bridge, has the feel of a seaside port town, with its tempting fish and chip shops, but nothing would deter me from getting to the next stop on my quest, to visit every Pizza Express in London. On the way to this one, we walked past Gustav Holst's abode; he lived in Barnes from 1908-1913. I wonder whether the great composer ever frequented the Pizza Express establishment..? The evening was rounded off with some tennis at the National Tennis Centre with lovely, smashers people; I even caught a glimpse of Emma Raducanu's US Open trophy! Then it was home time for a bubble bath. I really need to get myself a rubber duck...🦆 Quality of Food: 17/20 This was a tasty Pollo Pesto with no mushrooms and some generous helpings of chicken. The Coppa Gelato was of a fine consistency with chocolate sauce and novelty. The meal was just right and not too heavy for tennis. Atmosphere: 17/20 I really loved the coastal feel to this Pizza Express. The rowing theme gave the impression of being by the sea. A small branch, it nevertheless had atmosphere and much to commend it. It was peak time, so there were quite a few families and a party gathering but with fine company and delicious food, this did not seem to impede my enjoyment. Staff friendliness and efficiency: 17/20 The staff were all very attentive. The order was taken quickly and we were able to pay the bill with speed in order to catch an Uber to the NTC. Cleanliness: 17/20 The restaurant appeared to be very clean and the sea air helped one to feel very healthy! Overall enjoyment: 17/20 This was my furthest journey so far to visit Pizza Express and it was worth every mile. The coastal feel and indoor tennis later that evening helped to secure this restaurant in my fondest memories. Final score: 85/100 (A) Excellent Next stop: Barnet branch.

I had to wait over an hour and by this time i had to eat something else i couldnt cancel order

Thanks again n again pirya for lovely service everyone k come I feel like home ... every one is so happy n postive ..make my day And pizza express shoud changed name to pizza perfect

We had a great evening, the food was good and the service was impeccable.

What a treat it t'was to visit the Barnes branch of Pizza Express! The street, near Barnes Bridge, has the feel of a seaside port town, with its tempting fish and chip shops, but nothing would deter me from getting to the next stop on my quest, to visit every Pizza Express in London. On the way to this one, we walked past Gustav Holst's abode; he lived in Barnes from 1908-1913. I wonder whether the great composer ever frequented the Pizza Express establishment...? The evening was rounded off with some tennis at the National Tennis Centre with lovely, smashers people; I even caught a glimpse of Emma Raducanu's US Open trophy! Then it was home time for a bubble bath. I really need to get myself a rubber duck...🦆 Quality of Food: 17/20 This was a tasty Pollo Pesto with no mushrooms and some generous helpings of chicken. The Coppa Gelato was of a fine consistency with chocolate sauce and novelty. The meal was just right and not too heavy for tennis. Atmosphere: 17/20 I really loved the coastal feel to this Pizza Express. The rowing theme gave the impression of being by the sea. A small branch, it nevertheless had atmosphere and much to commend it. It was peak time, so there were quite a few families and a party gathering but with fine company and delicious food, this did not seem to impede my enjoyment. Staff friendliness and efficiency: 17/20 The staff were all very attentive. The order was taken quickly and we were able to pay the bill with speed in order to catch an Uber to the NTC. Cleanliness: 17/20 The restaurant appeared to be very clean and the sea air helped one to feel very healthy! Overall enjoyment: 17/20 This was my furthest journey so far to visit Pizza Express and it was worth every mile. The coastal feel and indoor tennis later that evening helped to secure this restaurant in my fondest memories. Final score: 85/100 (A) Excellent Next stop: Barnet branch.

Noelle was the best waitress. All round top tier experience.

The service here is always perfect!

Staff seem lazy unbothered , rude and self-centred but food was obviously great. Had this problem with the exact same staff a few times when coming here, it is not very pleasant. When paying the bill, if you don’t add a guarantee you are given a rude side eye.

Nice food but the staff act very unbothered, rude and self - center ed. Our waitress started lecturing us when we didn’t give a tip. She shouted and rolled her eyes. Clearly too good for a pizzeria…

Never in my life have a met such rude staff!!!!!! Will never ever be returning here again!!!! I had three very young children with me one spilt a drink the lady in her own clothes (guessing the manger sighed) then spoke about us to the other college man with long hair. Our food arrived which was incorrect instead of apologising he replied you don’t even know what you’ve ordered to then walk off and shout “unbelievable” then spoke to the chef about us again!!!!! Service is shocking avoid!!!!!

Does what it says on the tin. Good food and attentive service. Facilities are a bit odd, having to walk through the kitchen to get to the toilets. Server was very pushy about gratuity

We really enjoyed our pizza and lasagna. Very friendly staff :)

Waited 25 minutes to even be acknowledged by waiters on a Friday evening booking - the only acknowledgment we got was from a waiter who asked if we had paid. We hadn't even ordered. Walked out. Dreadful service and the general manager clearly does not what day of the week it is, let alone how to manage her employees. Needs to go. Usually good though..

Great service, lovely team and delicious food!

Great pizza and a very nice atmosphere. It is a nice place for a night out.

Nice people, good pizza. Always open when needed

I’m going to give 2 stars because the food was great . However when I was paying for the bill the lady who served us pointed out that the service charge isn’t included in the final price that’s why the machine asked me if I wanted to give and optional gratuity after I chose “no” . Since when is serving charge and tip are the same ?? . Meanwhile she’s standing over me watching if I will leave her a tip or not . Then I payed and she left , didn’t say anything.. walking out the door I said “thank you , bye “ she looked at me and said nothing … Extremely unpleasant, and unprofessional. I was with children and wasn’t paying with my own card , I will not leave a tip with someone else’s money ! Even though she made me feel like I should of … I will not be back.

We had a family dine in. Good food, quick service and nice staff.

Wonderful experience. Thank you, Pizza Express Barnes.

Had a great time in Barnes pizza Express today❤️😍.Tasty Food and service by Gladyson😎. he made my day. He is an asset to Barnes 🏆

Excellent. A fantastic restaurant and an excellent location. Great food and run by lovely people. I Highly Recommend this place

Great restaurant with great atmosphere. Specially the staf, our favourite Waiter Nawel never let us down, without forgetting the tasty food 👍🏻

Noel was good, fast and good service!

A little expensive but the food was good, specially liked the romana pizza which is thin and has little crust.

Had a very good service and food today in Barnes.Glaydson was. Superstar as usual 👍

had a great service n foodin barnes today,served by nawal and gladyson... great atmosphere...

I live this place and the staff. Many thanks for the service.

The food & service was excellent

Amazing food lovely service.Nawel remember always our order

I dont know how to don second review . Bit thanks again to private n team for lovely food n hospitality This is my second time to restaurant I vist 4 months back ... now I feel coming every day ..it feel like home what an serive n friendly staff ... thanks to priya again Old review is down Priya was very good manger Amazing serives thanks to make my day I

The staff are far too chatty among themselves that they forget that there is a customer waiting to order and have been waiving for 10 minutes. Unfortunately, for lack of option we had visited this branch on few occasions and each time we left disappointed. Though this time we did not witness and argue between manager and staff over time schedule.

Ordered a take out , fresh, tasty bursting with flavor

the restaurant pizza express has very nice food I recommend it and very good staff Anna thank you very much for her Very good service

Went for lunch - service was really friendly and polite. Place was busy but not noisy - has av pleasant time!

As always the food is great as well as the Staff being really friendly. Definitely recommend to go to if you want good service and friendly staff waiting on you 🙂🙂

I learned with Pizza express depending on the branch, even thou is all the same menu, sometimes Pizza can be undercooked and soggy. Pizza express Barnes never disappoints. The staff are super friendly and the food yummy yummy

Lovely staff, great service and great food

Gave us samples of the different chilli toppings. Very helpful.

terrible experience the main lady was rude arrogant and ruined the experience of dining for that day. Honestly needs better training in service and not be so arrogant and personal when speaking to customers. I felt uncomfortable by the questions presented to me, and I did not find her 'jokes' humorous at all. Also when you ask people for their opinion and we hesitated to give it, she pushed us to say how we felt, and then told us that we were wrong. Its a shame as its local to me but wont ever be coming here again.

Great service and great pizza as always

Ordered a take away pizza over the phone, got it in few minutes. It was tasty as always and the staff was courteous and helpful..Delivery service seems to be efficient as well. Overall faultless

Amazing take away serives In lockdown Customer serives at this place never gone down ... look how they prepare them self for busy time .. thanks priya

Avoid, avoid, avoid I've had to give this a 1 star as there isn't a nil, I'm very disappointed with this eatery- i wouldn't go here if you don't want diarrhoea. I've had food poisoning all day, the food was terrible; I beg you please don't dine here; I ordered a pizza with drink and a coke but only received two of my items, the team looked very disengaged with the customers perhaps depressed. The manager has not trained her staff to make eye contact with customers or to oversee paying the bill. I could of easily walked out without paying, it's that bad service. I got treated better by the flys on my food rather than the team. When I complained to the manager about having waited 15 mins to check out ,she argued with me instead of listening and understanding. Absolutely disgusting service!!!! Yuck

Tuve que darle a esto un 1 estrella ya que no hay un cero, estoy muy decepcionado con este lugar; no iría aquí si no quieres diarrea. He tenido intoxicación alimentaria todo el día, la comida era terrible. Te ruego que no cenes aquí. Pedí una pizza con bebida y una coca cola, pero solo recibí dos de mis artículos, no quería causar ningún escándalo ya que el equipo parecía muy desconectado con los clientes quizás deprimidos. La gerente no ha capacitado a su personal para hacer contacto visual con los clientes o supervisar el pago de la factura. Podría haberme ido fácilmente sin pagar, es ese mal servicio. Me trataron mejor las moscas de mi comida que el equipo. Cuando me quejé con el gerente por haber esperado 15 minutos para salir, ella discutió conmigo en lugar de escuchar y comprender. Servicio absolutamente desagradable! ! ! ! ¡Qué asco, aunque es barato pagar un poco más por mejores modales!

The prices practiced in this place are just way too expensive for what you get... For 14£ I got a pizza smaller than a frozen pizza that I could get in a supermarket for 2£ maximum... And no, the flavour was not even enough to make it worth it. The lady working there was very rude.

Came here with young ones and we were accommodated well, staff were helpful, food was good and service was quick

Expensive and horrible pizzas. If I want to eat chipotle I will go to a Mexican restaurant. This chain has raised its prices while lowering the quality of the food.

The quality across all Pizza Express branches is good; and this branch is no exception.

Hysterical manager, rude poor fiid!

Quiet and a bit slow on service but nice

Mi familia tuvo una excelente comida aquí después de una visita al London Wetlands Center. Reservamos con antelación, pero el lugar no estaba lleno. Un muy buen menú para niños y excelentes pizzas para tres adultos. El servicio era bueno y los precios razonables para una zona cara de Londres. Hemos estado en varias sucursales de Pizza Express en Londres y esta fue una de las mejores.

I have been a client of Pizza Express since the late 60’s on Wardour st. Well! one thing for sure over the years the place as changed a great deal for the worst . The service was below average and our server looked totally bored and not interested in his job .Also when the order was taken the server had his nose glued to his device and not interacting with the client . It was all very robotic and far from being an attentive service . I have to admit usually the pizza is good but in this case it was soggy and cold , I didn’t even finished it which is unsual for me . It was a disappointing evening and after all the years I have been a client I think I will not return , I can’t afford good money for a very average diner .MB

Used Barnes for children’s pizza express party. It was great fun and the kids really enjoyed making their own pizzas. The host was excellent - she was professional, calm and kept the children happy and smiling.