Pizza Express in Richmond upon Thames

The food was nice but the service was so painfully slow it spoiled the experience. We actually gave up on waiting for our 3 year old's ice cream after about 30 minutes as it was clear the waitress had forgotten 🤦‍♂️ The only time the staff actually moved quickly was to chase us to accuse us of not paying (cash left on the table with the bill) 🙄 A very disappointing experience from somewhere I would expect better!

It's pricey compared to other pizza places and portion of the pizza size is very small

Had a lovely Mum and son experience here this evening. Very polite and attentive staff even when thought my lime and ginger drink wasn’t limey enough. Big shout out to Arsh who was so sweet and listened to my tales of why we were in the area. They were all fantastic.

A fantastic piccolo party for my daughter and her friends. Elena the Manager at Teddington Waldgrave Pizza Express, went over and above for the event. We were looked after very well, the children were engaged and had fun, the chef showed his skills and the food was delicious. Thank you!

Great tasting Vegan Giardiniera. Love the loaded veggies and nice vegan cheese.

Standard Pizza Express, nothing special. Poor service. It has a problem with charging the wrong bill to the wrong table! Happened twice on two visits, very messy!

The manager was poor. We couldn't pay our bill because he said we had to do it through an app. He then couldn't work the receipt machine after he said we could pay at the till. Took about 30 mins to settle a bill. Only 2 of us in the whole restaurant. The waitress gave us wrong info and the manager said its not his fault that we were given false info. Unbelievable. Very stressful and the manager was horrible.

Good ok. Complete con with reference to the online / not online booking system. Management not helpful in sorting and claimed it was customers fault. Took 45 mins to sort and pay bill. STRONGLY RECOMMEND ALL AVOID. lots of better options nearby.

Good pizza with a thin base and plenty of flavour, and lots of selection

My review is not about a poor experience that we had during our stay. We didn't have the chance to dine in as my booking emails were ignored and I didn't like this way of doing. In order to better understand why I won't give them a chance, I must say that I made a booking enquiry for a Kids Pizza Party on the 16th of December. My query was about a specific day in late January 2024, so, I thought I had enough time to plan and I was giving enough time to the restaurant to deal with my requests. Christmas it's definitely the busiest time and I completely understand that; that's why I've sent them, three day after the first email with no reply, another email asking about our booking request. I've added that I was quite flexible regarding the requested day but I needed to know if the place was available. I've waited for their reply, I've waited and waited. But as I did not receive a reply again, I decided that our guests and ourselves definitely deserve better and we found another place. I wouldn't even need to leave this review but when they finally decided to look into my booking request, it was the 30th of December! No Manager's name, no apology for the delay in the reply in the email that I've received. Just the communication of the available space and then attached the terms & conditions. I politely thanked them (for making the effort in the reply!) but no, thank you. I am no longer interested.

If you’re vegan/plant based then this is the pizza place for you. I’ve tried just about every vegan pizza I can and pizza express has quietly made the best one I’ve ever had. Always been a good place to go, remains so.

Quick service, great food and great value for money. Staff were all very attentive and polite.

Best service and food! Went out of their way and put extra black olives on my pizza! Thank you :)

What an entitled, rude, arrogant manager - thrusted a bill in my face and added the service without me asking.

Sorry for delayed review, thank you so much to Mathilda and also the friendly male chef with dark hair (sorry I didn’t catch your name) who ran the pizza making birthday party for our daughter and 7 friends on Sat 4th Nov. Thank you for a fantastic experience and we really appreciated your engagement with the children to make it fun for them. Highly recommended for kids party!

ordered collection for 7:30 ended up getting it at 8:10 - no communication and poor service

Ended up waiting 40 minutes for my collection.

Service was OK, a bit slow but OK. Sadly, the restaurant was quite cold on a November Sat evening - I had to eat with my coat on! On a positive, the fur was good and enjoyable as always.

Do not order online from this location. Abysmal service. Wrong orders given to drivers and when you call to try and sort it the restaurant manager will tell you “it’s not his problem”

I always go pizza express but Teddington one was not good at all. I saw a hair in my pizza for 3 times, it was coming from kitchen. I am sure because I dont have long hair and it was actually inside of the pizza. Employees are not checking the foods, I'm not sure if the food is clean. Do not go there! Glasses was dirty aswell. Toielts was dirty too. There was awful smell coming from the toilets. You can go any pizza express except Teddington one!

Food was lovely but what makes a fantastic is the staff. I think there has been a change in staff and the ambiance is incredible and friendly and welcoming thanks to Marcel and our waitress Katie who was lovely and attentive. Thank you

Unfortunately the service was sub standard tonight as server rarely came back to our table and we sat there for 20 minutes after finishing the meal with no one in sight, didn’t receive a dessert menu and had to find one for ourselves and then find a server to take our order.. they are very slow to clean up table that are vacated and not overly friendly.

Great food excellent staff will definitely come here again

I would like to say "Big thank you!" Pizza Express Teddington! First time in this branch, but definitely not the last! The food was tasty and service spotless. Kasia met us in seconds after we entered, gave us to choose the table and left us enough time to make our choice. We ordered 2 pizzas, chicken wings and hallumi bites. Food came quite quick and it was delicious! By the way, as always in Pizza Express. Thank you!

Love going to pizza express. Download the app. It saves you lot of money. Keep an eye on deals which coming to your email or app.

I never usually complain, but today experience with pizza express in Teddington was so disappointing. It was so quite when we arrive and stayed there, and staff seems to be to relaxed not bother at all. Each time when we ask for something like to order apple juice, water or coffee ,we have to asked twice before we received it. I do understand when restaurant was busy or understaffed, but few tables???? In the end when we order desert and supposed to came hot it came cold, I started to speak with manager Amed( sorry if I spelled your name incorrectly, but you waitresses couldn't give your name correctly- such a shame) tried to explained him and started to blame on me I haven't read menu correctly before I have ordered. Never experience manager to speak with customer the way he did, I think he should get some training with customer service. I hope your service will improve next next time.

Between three of us we go two pizzas and a starter. Was just the right amount for us. We got two vegetarian romano pizza. Pandana - this was delicious could have done with the caramelised onions being spread across the pizza rather than dolloped. Second pizza was funghi. This was a unique yummy taste and could have done with a bit of garlic oil as its bland taste. The service we recieved was efficient and polite. Would highly recommend this branch. Had a good time and enjoyed.

Best experience ever. Cheerful staff and lovely food.

Very friendly and helpful staff and the pizza was nice dough balls were lovely and the garlic butter was so nice could have just eaten dough and garlic butter all night lol .

Nduja Calzone was superb. Not the greatest pizza dough/bread I've ever had, but the whole thing tasted lovely. Partner had a pizza covered in Rocket. I ate half of that, she enjoyed it but couldn't eat it all, I loved it. You can't really go wrong at Pizza Express, all dishes are consistently pretty good. Service was good. They have loads of offers, we used Tesco clubcard so it was an absolute bargain. Air conditioned and they sell Peroni Gran Riserva. What's not to like. Recommend.

Food quality is consistent, which is expected for a chain. Service depends on who is waiting the table. This can vary from amazing service with the regular long term waiters, to being ignored for ages and getting wrong orders when these staff are off. Atmosphere can be very loud, with young children and birthday parties, so it's not the best place for a romantic meal, but perfect if you have children.

Manager is lovely. Pizzas are honestly so good, think I’ve been here over 50 times lol

0 stars if possible, service was dreadful came in waiting to be seated then took 15 mins to serve us we had to call the waiter(manager) over to order then food came out no one asked how it was which is a basic service step which I know working in the hospitality industry then finished our food and waited a further 15 mins at that point went to pay and had to go to the bar to pay and then the waitress said that’s fine and left me waiting again whilst she went to another table to take their payment. Also to mention the pizza wasn’t great a real shame and let down from pizza express doubt I will return! Would not recommend better off going to zizzi in Hampton!

We visited pizza express in Teddington, food was very tasty and staff was very friendly. We highly recommend it . Thank you Aisling and Dylan you are amazing 🤩

Please stop trying to take my dips and condiments away! Otherwise, all very good and reliable as always. Quick service; seated immediately, drinks immediately. And that new split pizza to your combo is good.

Yummy pizza and great service and atmosphere

Emad the manager is amazing. Very attentive and helpful. He was amazing with our 5 kids. We will definitely be returning because of the lovely hospitality of the manager.

Ehud the manager is so accommodating! Always makes sure we are happy and brilliant with Kids! The best pizza express! The only one I would go to!!!

As usual, amazing! Staff went above and beyond, Especially Matilda. What an asset to the team. Lovely, professional, kind! The manager was great, friendly with the kids and even took my son to make his own ice cream. Of course the food was beautiful. Can't wait to come back.

Lovely food ,Great atmosphere,Amazing service...I could not fault it..

Good pizza on Easter Sunday. The only people in the restaurant. Good pizza!

I had lovely service from two young ladies named Natalia and Aga. They made sure I had everything I needed and were very accommodating with my picky food tendancies. I've been to other pizza express before and there service was not the best

Great experience Both Aga and Natalia were great waitresses, they made our dining experience amazing with their kindness and big smiles.

This such an amazing restaurant. our waitresses were Aga and Natalia, they were very friendly and professional could not have asked for better service! The food was delicious and well priced. Definitely coming again would recommend for everyone!

Great place for lunch. Natalia and Aga were very nice and took care of us well.

Great atmosphere and friendly staff. I love to visit as I know that kids will get great pizza and will get occupied with drawing and mapping. Thank you and see you soon

Delicious pizza, best one I've had at a Pizza Express! The server was lovely and very funny, he was kind enough to throw in some free doughballs and a brownie!

You'd think a Pizza Express would be a Pizza Express, right? The staff in Teddington make this venue extra special! Food is very high quality, servers are friendly and helpful, and the whole experience makes you forget you are in a chain restaurant. Would recommend as a great spot for an office lunch, or with a group of friends in the evening. Top notch all round.

My daughter was there for a pizza making party, and we decided to have lunch as a family afterwards. Everything was brilliant. Excellent, friendly, quick service. Emad was great at running the party with a group of 5 year olds, which can't have been easy! Then our meal was excellent. A lovely branch, definitely recommend.

My daughter was there for a pizza making party, and we decided to have lunch as a family afterwards. Everything was brilliant. Excellent, friendly, quick service. Emad was great at running the party with a group of 5 year olds, which can't have been easy! Then our meal was excellent. A lovely branch, definitely recommend.

We actually had a Just Eat take away from here. The pizza and salad were ok but the lasagne was really disappointing. A lot of tomato sauce but very little meat or mushrooms . Carluccio’s has a proper meaty ragu for a similar price. A disappointing Mother’s Day meal.

Delicious food, excellent service! Edit 5 months later: It just gets better, the staff is so friendly, vegan options are plenty and delicious, the place feels like a cozy and warm old style restaurant rather than a busy and mechanical eatery.

absolutely delectable food, my mouth is still watering from this experience - truly never fails to impress, outstanding service as always , will definitely be back. 😍😍

Such a great experience! The ambiance here is truly phenomenal, i feel extremely welcome here and as a result am able to be my true self :) Not to mention the exceptional food that they deliver without any delay, my mouth is watering just thinking about that adult size tomato penne pasta! I’m also going to name drop real quick, Sumaya is such a friendly, lovely and efficient waitress!!

There was a great atmospheric production. Loved the ark work around the aesthetic brick panelling. The service was exceptional and I loved the uniform the incredible staff were wearing. The water made me feel like I was on top of the world. It was beautifully iced. Sumaya was our lovely waitress who served us amazingly. Thank you pizza express!

Really lovely staff!! 10/10 experience

So accommodating in here. We were running late and called up to let them know. The manager was so lovely and said, it wasn't a problem and they'd find us a table. He was great with the kids and making an effort at every table - hospitality at its best. He even helped with cutting our pizzas as he saw my sister and I had our hands full with the babies.

THE BEST PIZZA EXPRESS that I’ve been to by a mile! You can always expect welcoming and friendly service from the staff and delicious food!! Special shout out to Matilda for being awesome every single time! :)

Amazing staff and amazing food 10/10

Had a lovely experience here, definitely will be coming back soon, lovely staff and quick service :)

brilliant service, very quick and delicious food

Great service, food was delicious! Would definitely return. The manager was extremely welcoming and made us feel very valued being there ☺️

Really good service, Emad is a top top man.

Pizzas were not that warm. Restaurant also not that warm. Staff really great though.

Imad and Alexia are the best! 10 out of 10, thank you for your wonderful customer service we really appreciate it! It wouldn’t be the same without them. Tom and I are local returning customers, honestly the best customer service we have experienced across London all thanks to them :) see you next time

I've been to a few Pizza Express before but this one in Teddington is THE BEST ! All staff very nice and friendly, manager Emad always smiling and kind. The food is delicious and fresh. Matilda is the best waitress ever :) helpful in choosing meals, fast and super friendly (and pretty :) ). I will for sure come back to this place

Matt was very helpful. Great service.

I was hesitating what branch I should go to as my previous experience was extremely poor. I went with the Teddington branch and was absolutely amazed at how good the food was incomparison to my previous experience. The service was top notch and everything was done to make my food experience enjoyable.

Matilda gave us great service and atmosphere was great

Matilda was a brilliant server and was super speedy and was always smiling…had a brilliant time would recommend, is so much better in here than the Twickenham

I had a lovely meal out - this is my favourite Pizza Express the owners are always polite and kind and the waitress, Matilda was very efficient!

Brilliant and outstanding service,Amazing food and suggest anyone to dine here. 5 stars !

Excellent service. The staff are always a cut above.

Great pizza and great service by the very charming Emad !

Service was fabulous and good food was filling.

great food and lovely customer service from the manager who offered us one of our pizzas for free due to a miscommunication! would recommend

Really lovely service, quick and cheerful. Food was brilliant, as always. Manager is especially lovely. Definitely recommend for a family or friends dinner out.

The unexpected free desert from the management when we finished our drinks was much appreciated.

Waited for ages ti be served, everyone minding their own business

I went out with my friends and we had an amazing time!The manager got us a discount just to write this review and he gave us dough balls on the house!He was so amazing and it was an amazing evening!!!

I enjoyed my stay here. Great atmosphere, friendly staff and amazing food. Highly recommended.

The manager is such a gentleman - makes you feel welcomed. Proactively helped us when we placed wrong order by mistake. Our go to place because of service and food quality.

We visited tonight and can honestly say that we had the best service we could have asked for, the staff were amazing and the food was first class. We came from Gatwick and thoroughly enjoyed our visit, would definitely return again and it comes highly recommended. Elena's customer service was second to none.

Best pizza express I’ve been to. All staff very nice and friendly. Food was beautiful and fresh! Thanks so much

great service and nice staff! pizza was delicious!

Disabled toilet needs a good clean! 😭

AMAZING service !! Thank you so so much was amazing food

Great hospitality! Emad and the whole team provided an amazing service whilst visiting today! Thank you very much! Definitely will be visiting again and recommend it to anyone who want quality hospitality service and good food❤️.

Fast, friendly and top quality service from all the employees - and the food is unrivalled of course!!

Everyone is so so friendly every time we come. Not to mention the food is insane. Would recommend to literally everyone :)

Very disappointed with service. Popped by to try the new snow balls, was told that we couldn't dine in despite the website stating that you can dine in on the offer. The restaurant was empty baring in mind it was 6pm on a Thursday. We were told we had to do takeaway only so we walked out of the nice empty warm restaurant to sit on a damp bench in 7 degree weather with our 5 year old. The snow balls were OK, we got the tiniest amount of dip enough for one dip! Very disappointed and will not return to this branch. Do better, is my advice.

I was greeted very warmly and with sincerity. It was midday, so the restaurant was very quiet, so it was not difficult for the manager to spend time being friendly, but nevertheless, I get the feeling this was his nature anyway. The only reason, no recommendations were received was because I knew what I wanted and he respected that. We did chat about my choices and he was knowledgeable about the ingredients; which to me personally is much more important than a lame attempt to sell-up products which were not of interest.

Always a great experience- staff are so friendly, quick service and most importantly delicious food. Special shout out to Emad (manager) for great service always.

Emad was fantastic throughout our lunch trip to Pizza Express. He made us very welcome and was extremely friendly, made our day!

Emad’s service was phenomenal. Food was lovely. Will be returning.

Very nice staff and 10/10 service. Burim was extremely lovely and efficient. Amazing food 👌

The service was great as were the staff. Loved the dinner and the food!!!!!! Had so much fun and nice toilets!!!! Thank you

Matilda was amazing with the service and the food was amazing

Thank you for such a beautiful experience, Sumaiya the waiter was absolutely brilliant. She really made the experience out amazing date even more marvellous! See you soon!

Perfect food, amazing service, would recommend