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3.7

Based on 1.307 opinions finded in 5 websites

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Nº 621 in 810 in Richmond upon Thames

Nº 9 of 24 Pizza & Pasta in Richmond upon Thames

CUSTOMERS TALK ABOUT DISHES WITH..garliccookedtomatosaladcheeseburntpizzapasta

comment_iconOpinions

We had a great experience at the Pizza Express in Kew. Our waiter, Arsh, was amazing the whole night and very helpful and timely with our orders and questions. The food was really good. The dough balls and halloumi were great appetizers and we shared four pizzas between four people which were all really good. The pizzas were light so it didn’t feel like too much. Thank you Arsh and pizza express

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Lucas Furlonge . 2025-03-21

MORE AT Google

We always dine here with my little boy, and we always receive amazing service from the team, especially Amir and Beto, who are friendly to our child and very attentive. Thank you for the great service. We will definitely be returning!

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Angela . 2025-03-19

MORE AT Google

I recently visited Pizza Express in Kew and had an absolutely fantastic meal, alongside some amazing service from our waiter Arsh. I haven’t been to a Pizza Express for a couple of years, but I feel like they’ve upped their game in terms of the quality of both the food and the restaurant. Upon arrival, we were greeted and shown to a table, where we were given one of their menus – and I have to admit – it took me a while to decide what to eat as it all sounded so good. I settled on a Padana pizza, with some dough balls to share to start with – as a visit to Pizza Express wouldn’t be complete without dough balls. The pizza was gigantic and really flavoursome; I added some chicken too, which really added another dimension. For dessert, I went for one of their smaller desserts with a coffee, which was a great idea, and the Biscoff cheesecake was amazing. The service we received from Arsh was as good as the food. He was friendly, attentive, and nothing was too much trouble. I would highly recommend a visit to Pizza Express in Kew – it’s a great option after a day wandering around Kew Gardens!

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Joel Pagett . 2025-03-18

MORE AT Google

Pedro was very attentive. Good value with Blue Card discount

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Sheila Wills . 2025-03-17

MORE AT Google

The three of us had lunch on Wednesday 12 March 2025 and the event was most enjoyable. We had two Classic American pizzas (the best we've had at a Pizza Express) and a vegan pasta with tomatoes and rocket. Great food and great service. Thank you!

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Peter Robinson . 2025-03-17

MORE AT Google

Great food and service at this branch. Beto was a very attentive server

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Scarlet Feather . 2025-03-17

MORE AT Google

It was a really cool experience for my sisters birthday party, especially with the help of a really kind fast worker Amir who helped my sister and her friends cook their pizza and made the whole experience more fun and the pizzas came out excellently

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Louis Wills . 2025-03-16

MORE AT Google

I went to pizza express last week and our waitress CJ was so lovely, she told us about her favourite things on the menu like the Mac and cheese and we loved it, she was very accommodating and we were grateful as I have a disabled son that was making a lot of noise, thanks pizza express!

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Fathuma Hussein . 2025-03-12

MORE AT Google

our waiter CJ was so incredibly amazing,from the moment we walked in she welcomed us with a warm smile, recommended us the lime and ginger sparkle which we absolutely loved and the pollo pesto, I loved pizza express before but it makes everything better when you can see a waiter that loves their job!

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Debora Provera . 2025-03-10

MORE AT Google

Food was delicious and service super by our waiter beto , thank you

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Delfina Perez . 2025-03-09

MORE AT Google

We had such a lovely experience at Pizza Express Kew. The staff such as:the manager, Amir and Ash were incredibly friendly and welcoming, creating a warm and relaxed atmosphere throughout. The food was absolutely delicious – fresh, full of flavour, and beautifully presented. A really enjoyable visit all round – we’ll definitely be back!

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Sukie Shetra . 2025-03-09

MORE AT Google

Thank you Beto for the amazing service

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Patricia Mendez . 2025-03-09

MORE AT Google

Amir was amazing - thank you for looking after us! Great food today

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Noor Alkeshmiri . 2025-03-08

MORE AT Google

Always so welcoming. We go almost every week as a family as the food is superb and the team at Kew always look after us so well.

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Amy Tickner . 2025-03-08

MORE AT Google

Lovely lunch after a morning in Kew Gardens. Our waiter Beto was friendly and polite making sure we had everything we needed. Many thanks all.

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Gillian Caspall . 2025-02-28

MORE AT Google

Just had a great meal at Pizza Express, Kew. We were a table of 4. Great service from Beto the waiter and we gave our compliments to José-Luis the chef. The 3 pizzas and 1 calzone we had were all top notch. Appetisers were also good - we just had olives which came with small hot bread balls and sun dried tomatoes. Perfect to start the meal, and these two appetisers were enough for the 4 of us. Highly recommended !!

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Jimmy le Messurier . 2025-02-27

MORE AT Google

Visitamos en la noche de San Valentín, y el lugar estaba zumbando. Un camarero muy educado tomó nuestro pedido, de una manera rápida. Los dos comimos pizza Half n Half Romano, yo albóndigas y Quattro Formagio, y mi novia albóndigas y Burnt terminar algo. Ambos nos encantaron, y eran muy sabrosos. Esa es probablemente mi séptima visita al establecimiento y nunca me decepciona. Me encanta el aspecto del edificio también, y la ubicación. Volveremos muy pronto.

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Cockney Rebel . 2025-02-15

MORE AT TripAdvisor

The food is really amazing compared the pizza express in Hong Kong! And I really like the staff here! They are so helpful and nice!

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Hei Tung Lam . 2025-01-31

MORE AT Google

Exceptional service as always from Beto and the rest of the team! Thanks so much Pizza Express Kew :)

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Camilla Bond . 2025-01-18

MORE AT Google

Very friendly and attentive staff - well done Pedo. Lovely food too.

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Dave Chance . 2025-01-11

MORE AT Google

The thin pizza Romana was light crusty and tasty. Beto, our waitress, was very kind and helpful. Very good fast lunch.

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Daniel Murcia . 2025-01-10

MORE AT Google

Great service from Gosia I will definitely return for more 😉😋 Fantastic food Great ambiance Great fun helpful staff Good menu

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Ali Ghotbi . 2025-01-06

MORE AT Google

Fuimos a cenar aquí esta noche y nos dieron las puntas quemadas pizza clásica y fue excepcional. Nos gustó mucho y sin duda volveremos.

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The5Adventurers . 2025-01-02

MORE AT TripAdvisor

Had such a great time! Thank you so much for the hospitality and the food was delicious.

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Fiona Matthews . 2024-12-28

MORE AT Google

Great food and atmospheres before heading over to Kew Gardens. Thanks to Alex for looking after us

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Graham Eden . 2024-12-26

MORE AT Google

The taste, friendliness, and atmosphere are all excellent. In particular, the male staff member with his hair dyed yellow was very friendly and nice (evening time).

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h j . 2024-12-24

MORE AT Google

Been to Pizza Express locations across the UK. This one stood out for it's rude service combined with multiple errors with our order.

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Richard Anderson . 2024-12-23

MORE AT Google

La comida estaba bien, pero no era una gran bienvenida, ya que a la llegada nos dijeron que solo podíamos tener la mesa durante 1 hora y 20 minutos, ya que esperaban estar ocupados. Al final no nos echaron después de 1 hr 20 minutos, que fue bueno, ya que éramos seis de nosotros y todavía estábamos comiendo. El límite de cal de mesa debe comunicarse claramente en el momento de la reserva, no cuando estamos sentados.

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sarah123456 . 2024-12-22

MORE AT TripAdvisor

A long term customer for more than 30 years and we had the worst service at the Kew location. We entered the restaurant last night the waitress sat us down and about 5 mins later the manager abruptly came over and asked about a reservation, proceeded to scold us for sitting down at the table even though the waitress seated us there. The commotion was unnecessary, we were called out in front of 6-8 folks waiting at the door and the surrounding tables curiously looked over to see what was happening. He then asked us to leave the table and go upstairs to another table but with an attitude. I politely offered him some feedback about his abruptness and rudeness he appeared uninterested. So we felt unwelcome and left and will never go back.

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Mike Ortegon . 2024-12-18

MORE AT Google

Ad hoc visit when they were bust but the manager accommodated us. Thanks !

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Adrian Heckford . 2024-11-22

MORE AT Google

Pizzas took 45 mins to come and and staff were so slow and rude (except for the women that greeted us)

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Ria Dhir . 2024-11-17

MORE AT Google

The pizzas were delicious and still hot when they arrived. Great experience!

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Burcu . 2024-11-08

MORE AT Just Eat

Not happy with the garlic bread with cheese as the bottom is burnt so i can’t enjoy it

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Sanitta . 2024-11-08

MORE AT Just Eat

When the food got to me it was cold, so I had to re-heat everything !

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Jenny . 2024-11-07

MORE AT Just Eat

El gerente de este restaurante en Kew no fue amable, vinimos el domingo 3 de noviembre de 2024 con más de 2 niños, no se da menú para niños, nos pregunta si estamos listos para ordenar y dice que el camarero estará con nosotros en un minuto, ningún camarero vino hasta que llame a uno en 20 minutos, nuestro pedido lo que se ha colocado y luego se eliminó de alguna manera, lo que nos hizo esperar otros 30 minutos para el segundo pedido colocado, los niños comenzaron a molestarse por el hambre, sin disculpas. Nos perdimos nuestra última entrada a Kew Gardens debido a los retrasos y sentimos que este lugar o no tiene personal suficiente o tiene algunos problemas de organización. Los camareros parecen estar trabajando muy duro y estresados. No es un lugar feliz para ir con los niños tristemente a pesar de que nos encanta pizza express en otros lugares.

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Rita C . 2024-11-04

MORE AT TripAdvisor

Great place to lovely staff quick service Easy parking

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tracey ram . 2024-10-27

MORE AT Google

CJ the waitress was so helpful and efficient today gave my friends and I such a warm welcome we will definitely be back

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Ezra Y.H.X . 2024-10-20

MORE AT Google

Really enjoy our family experience at Pizza Express. It is a very convinient and nice place to come after school pick up with kids. Food and service are always really good. Especially Alexis and chef Jose and liz.

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Y A . 2024-10-17

MORE AT Google

The food was soo good and very filling, immaculate service from the manager Karun and the server Fayaz! The lights in the evening are stunning and perfectly set the mood. I'd recommend going here on a weekday evening if you like a quieter, more intimate night, and a weekend lunchtime if you love the liveliness of it all.

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Chinwendu Joseph . 2024-10-17

MORE AT Google

I have been to this Pizza Express a few times and it is consistently great. Today I attended with a large party including young children and two very large buggies. Arnold who served us was absolutely AMAZING - very kind and great with the kids, super efficient and accommodating, lovely and smiley! Everything was delicious and came very quickly. We had a wonderful lunch!

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Serena BR . 2024-10-17

MORE AT Google

Thanks you beto , amazing service

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Lucas Roncaglia . 2024-10-16

MORE AT Google

Thanks to our waiters Beto, Lalo and Alex's

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Marisol Mendez . 2024-10-16

MORE AT Google

Great efficient service, nice atmosphere.

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Daniel Mosele . 2024-10-16

MORE AT Google

Delicious pizza. Friendly service.

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Kate Spriggs . 2024-10-15

MORE AT Google

Pizza is fine, but garlic bread with cheese has hardly any cheese on it. And the bottom is burnt, so can’t really enjoy it

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Sanitta . 2024-10-12

MORE AT Just Eat

Alexis and Biagio and Liz did great food and great service

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Chris Parkinson . 2024-10-12

MORE AT Google

Service and food were 5 stars today. Alexis made sure we had everything we needed. Biagio cooked fantastic food. Thanks to Kew for a great meal.

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Rachel Kennedy . 2024-10-12

MORE AT Google

Great service from Alexis - Biagio food was great

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Mika . 2024-10-12

MORE AT Google

Alexis and Biagio were amazing and looked after us very well.

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Mali Cook . 2024-10-08

MORE AT Google

Alexis and Biagio did great service and did great food. 100% recommend thanks to both

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Kevin . 2024-10-08

MORE AT Google

We were severed by Alexis and Biagio. Service food everything amazing!

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Suzy Sabra . 2024-10-08

MORE AT Google

Great experience as usual. Very helpful waiter, Alexis. Thank you for the lovely food!

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federica holmes . 2024-10-08

MORE AT Google

Thanks to Alexis / Biagio and all the staff - we enjoyed a lovely meal here, with lots of children. Loads of happy customers!

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Maxine McGuire . 2024-10-08

MORE AT Google

Alexis and Biagio were great - amazing service

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Kristianne Reindorf Osei . 2024-10-08

MORE AT Google

Alexis and Biagio looked after us and really entertained today

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Sonya Farooq . 2024-10-08

MORE AT Google

Alexis and the chef Liz made my day and really entertained on our child's kids party. Will 100% come again🎉🎉

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Anthony Dsouza . 2024-10-06

MORE AT Google

Alexis and Biagio have been really helpful and where wonderful and produced amazing service and great pizza for our childs birthday party. Would 100% recommend to others. 5 STAR FOR BOTH OF THEM!!!!

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Kuldeep Mattegunta . 2024-10-05

MORE AT Google

First visit to this one and we enjoyed our meal. Everyone finished what was on their plates! The restaurant is well laid out for its size and even though it was full, it wasn't cramped and it was clean. Staff are so friendly and the service was fab. There is some parking outside but there are restrictions.

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Payal Shah . 2024-10-04

MORE AT Google

Great service by Alex! Lovely ambience with of course banging pizza!

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Ash Bagha . 2024-09-28

MORE AT Google

The food was really good, lots of vegan options and the service was excellent.

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Carolyn Symonds . 2024-09-22

MORE AT Google

Poor service and extremely loud atmosphere. Couldn’t even hear ourselves talk. Upstairs closed, which was unfortunate as normally a bit quieter. Food was average at best, but wouldn’t expect anything more from a pizza express. Had to ask for tap water 3 times before being brought it, the second time was the manager as well. At which point we had already finished our meal. We got a good deal on the pizza from Unidays so £7.95 per classic pizza, otherwise not worth £15.25.

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Abbiline Mendosa . 2024-09-02

MORE AT Google

Came here with some friends for dinner with our kids in tow. The restaurant got pretty busy very quickly but our waiter Alexi provided really professional service despite how busy it was, and he also took the time to deal with our special requests without complaint. Really great service makes such a big difference - will definitely come again when visiting Kew Gardens.

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F Tran . 2024-08-30

MORE AT Google

Lovely place for lunch after a visit to Kew Gardens, only a short 10/15 walk from the gate. Cheap prices and consistent food across all their branches. They have an upstairs section too but this was closed when we visited. Went for dough balls, halloumi bites, Pollo ad Astra pizza and Fiorentina pizza and it was all delicious and service was fairly fast. We were quite disappointed by the drinks through. They had a new “Peach sparkle” drink advertised but it was just poured out of a can into the glass. Most staff are very friendly and helpful, the gentleman who took our order was very attentive towards allergies and we had people check in on us throughout the meal. However, there was a waitress who seemed like she was having a bad day and was yelling at the chefs in the kitchen and arguing against another waiter. She also tossed around spare chairs for another table when they didn’t need it. It was quite awkward to watch and the other waiters looked embarrassed on her behalf. This is the first time I’ve visited this branch so I can’t comment if it’s like this all the time but it was really uncomfortable to witness and we tried to avoid her!

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N M . 2024-08-20

MORE AT Google

AVOID WITH CHILDREN!!! We walked in on a Saturday afternoon with two sleeping children in strollers. There were other strollers in the restaurant and the place was half empty. They didn't acknowledge us until I asked if we could have a table and then they asked us if we had reservations (we didn't) and then told us that it wouldn't be possible to accommodate our strollers. When we pointed out that there was space and other people had strollers too, they said it was only one stroller per table not two.It was completely ridiculous!!! We walked out and went to the nearby Gail's where they didn't even comment on our strollers.

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Jovana Popovic . 2024-08-13

MORE AT Google

I’ve been to Kew a few times and on all occasions I’ve been they have been so kind and friendly especially manager as I have children the service is excellent the whole experience is the best I’ve had at any pizza express il be back again thanks kew 🙂🙂

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Iresha Brown . 2024-08-08

MORE AT Google

Love the Leggera Pizza (they cut the middle part of a pizza and fill it with salad) I care about my body, but not too much.

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Jiaqi Feng . 2024-08-07

MORE AT Google

Tasted frozen like they just took a frozen pizza and dispatched it not fresh at all

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sami . 2024-08-07

MORE AT Just Eat

Very pleasant staff: competent and couteous

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pamela gale . 2024-08-06

MORE AT Google

Very good pizzas, I recommend Calabreza.

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Maria Gabriela Rocha . 2024-08-06

MORE AT Google

Last Tuesday we’ve had the greatest day in Kew! And this restaurant had a huge part in it! After we had lunch here, we wanted to eat here in the evening as well, one of the staff, Fayaz immediately made sure we would have a spot in the evening! Later that evening during dinner we were helped greatly by Arnold the manager! They have a fantastic vegan menu, with lots of options. Staff and manger Arnold are very friendly, and were a huge part of our great experience.

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Ramiro Mendez . 2024-07-26

MORE AT Google

Very quick delivery, food was nice and piping hot

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Shahm . 2024-07-13

MORE AT Just Eat

Tuvimos una experiencia increíble en Pizza Express el mes pasado. Era la fiesta de cumpleaños de nuestra hija de 7 años, y no solo se lo pasaron genial, hicieron deliciosas pizzas y se mantuvieron ocupados y felices. Pizza Express (especialmente el miembro del personal que cuidó de nuestro grupo, Norby) hizo un excelente trabajo para mantener a todos los niños satisfechos, felices y ocupados. Se les dio a cada uno un poco de masa en una sartén, para extender. Norby ofreció ayuda a cada niño y pronto se estaban divirtiendo mucho. Había una gran variedad de coberturas, y atendían a todos los niños. Sin embargo, el proceso de cocción tomó bastante tiempo, por lo que sugerimos ir un poco más temprano para asegurarse de que su almuerzo llegue a tiempo. Los productos terminados eran deliciosos, y los niños estaban muy orgullosos. También daban helado como golosina al final, con salsas también. En general, la fiesta fue extremadamente entretenida para los niños, y fácil de localizar y organizar!

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Nikin P . 2024-07-11

MORE AT TripAdvisor

Very lovely place; for my son's sixth birthday, we have scheduled a pizza-making party where the kids can make their own pizza. Alex was a very helpful along with the kids, as well as the Shop Manager, thank you

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Ivan Li . 2024-07-07

MORE AT Google

Pre ordered via app , when at the resturant to collect still had to wait almost 40 min for order to be ready, walk in customer had been seated and served their food before my order was ready. However the food quality and tast was good.

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Duane . 2024-07-04

MORE AT Just Eat

Great place and great food in Que Gardens with Karun

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Tommy Drury . 2024-06-21

MORE AT Google

Amazing place. Krun was extremely nice

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Harris Qhoraish . 2024-06-21

MORE AT Google

Great customer service from Karun my guy fr

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Krish Sarda . 2024-06-21

MORE AT Google

The food was great and the service was really superb.

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Vedant Kotha . 2024-06-21

MORE AT Google

Alex is very helpful. And the food is extraordinary good.

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Desmond Lee . 2024-06-20

MORE AT Google

great experience and feel welcome by Alex!

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jane ho . 2024-06-19

MORE AT Google

Thank you to Pedro for making our experience so enjoyable. Our food was very tasty and the kid's menu in particular offered very good value for money.

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Lexie Lou . 2024-06-18

MORE AT Google

Great service, food arrived quickly and was good quality. Friendly and attentive service from our waiter Pedro.

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Amaranth Lloyd . 2024-06-17

MORE AT Google

Great pizzas as ever. Though added anchovies on a Margarita could be a bit more generous. The Padana Romana is always a favourite. Service by Beto was prompt and attentive. Quite quiet on a wet Saturday evening at 8.30 but can be very busy with family groups - and visitors coming back from Kew Gardens- earlier in the day

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Simon Rice-Oxley . 2024-06-16

MORE AT Google

Came in for the birthday party for my 7 year old daughter. The process was convenient from booking to the day of the party. On the day, Alex helped us and was super helpful and supportive. He kept the kids engaged in the pizza making process and was very kind to help kids who were also a bit late.

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Ammar Zia . 2024-06-15

MORE AT Google

Our favourite local pizza express. Always vibrant with great service. Kids friendly too! Yash is amazing and makes you feel welcome. He is full of humour and yet very professional and courteous at the same time! We love this haunt! Yash you are amazing!

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Mahesh Amin . 2024-06-12

MORE AT Google

By golly dare I say that this place is exceptional. Great service and a pizza to remember.

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nick polise . 2024-06-12

MORE AT Google

Decent pizza, delicious tomato puree! Alex very good at service!

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Elisa G. . 2024-06-08

MORE AT Google

A quiet Saturday evening (19:30). The Dough Ball dips were lacking in flavour, the garlic butter lacking in garlic. The tomato sauce with the Cannaloni was bland, the cheese sauce thin, no substance to the pasta. A mixed side salad was flavourless (rocket, tomatoes....). One male waiter was friendly, otherwise non memorable staff. Just stating the truth....

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Gill Johnston . 2024-06-01

MORE AT Google

Very good service be Beto.. fast and hot food

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Dario Santivañez . 2024-05-26

MORE AT Google

This is one of my favourite P express. Food is always cooked perfectly here...

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Rob Flann . 2024-05-25

MORE AT Google

Beto service was friendly, so efficient and relaxed. Thank you😀

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Bruce K Glover . 2024-05-25

MORE AT Google

Nice food. Servís very good and fast.. ambient good

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Jennyfer Peña Mendez . 2024-05-18

MORE AT Google

Really enjoyed my meal the food was delicious. The waiter Fayaz was extremely kind and helpful. Would highly recommend

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Edel Gulaid . 2024-05-13

MORE AT Google

Great service , amazing staff special josé Beto and Alexis they are the back bone is Kew pizza express

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Fabian Derus . 2024-05-06

MORE AT Google

Very accommodating, very friendly. Karun and Alex were amazing! Looked after us for my son’s birthday party. Definitely recommend!

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Kartik Joshi . 2024-05-05

MORE AT Google

Very good pizza and excellent service from Beto. Thank you for looking after us

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Mel Millington . 2024-05-03

MORE AT Google

Beto was very engaging and made us feel welcome. He was efficient with his service and he busied himself with other duties: making sure anything was ready. We will definitely be back for more the freshly baked pizza. Thank you

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ddazzler64 . 2024-04-29

MORE AT Google

Nothing special even for pizza express

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Michal Dajwlowski . 2024-04-27

MORE AT Google

Took my kids to have pizza for dinner. Our waiters Beto and Alex were very welcoming and the service was very good. The chef Lalo made them really lovely pizzas, we were able to request a plain Margherita and it came as we asked.

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Renata Kowalczyk (Renata) . 2024-04-21

MORE AT Google

The staff are always so helpful and friendly! The Kew pizza express is our families favourite branch to visit together

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Esme Young . 2024-04-15

MORE AT Google

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