Pizza Express in Richmond upon Thames

The manager of this restaurant in Kew was not friendly, we came on Sunday 3rd Nov 2024 with more than 2 children, no children menu given, he asks us if we ready to order and says waiter will be with us in a min, no waiter came until I call one in 20 mins, our order what’s been placed and then deleted somehow which made us wait another 30 mins for the second order placed, kids started getting upset from hunger, no apologies. We missed our last entry to Kew Gardens because of the delays and felt this place is either understaffed or has some organizational issues. The waiters seems to be working too hard and stressed out. Not a happy place to go with kids sadly even though we love pizza express at other locations.

CJ the waitress was so helpful and efficient today gave my friends and I such a warm welcome we will definitely be back

The food was soo good and very filling, immaculate service from the manager Karun and the server Fayaz! The lights in the evening are stunning and perfectly set the mood. I'd recommend going here on a weekday evening if you like a quieter, more intimate night, and a weekend lunchtime if you love the liveliness of it all.

Really enjoy our family experience at Pizza Express. It is a very convinient and nice place to come after school pick up with kids. Food and service are always really good. Especially Alexis and chef Jose and liz.

I have been to this Pizza Express a few times and it is consistently great. Today I attended with a large party including young children and two very large buggies. Arnold who served us was absolutely AMAZING - very kind and great with the kids, super efficient and accommodating, lovely and smiley! Everything was delicious and came very quickly. We had a wonderful lunch!

Thanks to our waiters Beto, Lalo and Alex's

Great efficient service, nice atmosphere.

Thanks you beto , amazing service

Delicious pizza. Friendly service.

Alexis and Biagio and Liz did great food and great service

Great service from Alexis - Biagio food was great

Service and food were 5 stars today. Alexis made sure we had everything we needed. Biagio cooked fantastic food. Thanks to Kew for a great meal.

We were severed by Alexis and Biagio. Service food everything amazing!

Great experience as usual. Very helpful waiter, Alexis. Thank you for the lovely food!

Alexis and Biagio were great - amazing service

Thanks to Alexis / Biagio and all the staff - we enjoyed a lovely meal here, with lots of children. Loads of happy customers!

Alexis and Biagio did great service and did great food. 100% recommend thanks to both

Alexis and Biagio looked after us and really entertained today

Alexis and Biagio were amazing and looked after us very well.

Alexis and the chef Liz made my day and really entertained on our child's kids party. Will 100% come again🎉🎉

Alexis and Biagio have been really helpful and where wonderful and produced amazing service and great pizza for our childs birthday party. Would 100% recommend to others. 5 STAR FOR BOTH OF THEM!!!!

First visit to this one and we enjoyed our meal. Everyone finished what was on their plates! The restaurant is well laid out for its size and even though it was full, it wasn't cramped and it was clean. Staff are so friendly and the service was fab. There is some parking outside but there are restrictions.

Great service by Alex! Lovely ambience with of course banging pizza!

The food was really good, lots of vegan options and the service was excellent.

Poor service and extremely loud atmosphere. Couldn’t even hear ourselves talk. Upstairs closed, which was unfortunate as normally a bit quieter. Food was average at best, but wouldn’t expect anything more from a pizza express. Had to ask for tap water 3 times before being brought it, the second time was the manager as well. At which point we had already finished our meal. We got a good deal on the pizza from Unidays so £7.95 per classic pizza, otherwise not worth £15.25.

Came here with some friends for dinner with our kids in tow. The restaurant got pretty busy very quickly but our waiter Alexi provided really professional service despite how busy it was, and he also took the time to deal with our special requests without complaint. Really great service makes such a big difference - will definitely come again when visiting Kew Gardens.

Lovely place for lunch after a visit to Kew Gardens, only a short 10/15 walk from the gate. Cheap prices and consistent food across all their branches. They have an upstairs section too but this was closed when we visited. Went for dough balls, halloumi bites, Pollo ad Astra pizza and Fiorentina pizza and it was all delicious and service was fairly fast. We were quite disappointed by the drinks through. They had a new “Peach sparkle” drink advertised but it was just poured out of a can into the glass. Most staff are very friendly and helpful, the gentleman who took our order was very attentive towards allergies and we had people check in on us throughout the meal. However, there was a waitress who seemed like she was having a bad day and was yelling at the chefs in the kitchen and arguing against another waiter. She also tossed around spare chairs for another table when they didn’t need it. It was quite awkward to watch and the other waiters looked embarrassed on her behalf. This is the first time I’ve visited this branch so I can’t comment if it’s like this all the time but it was really uncomfortable to witness and we tried to avoid her!

AVOID WITH CHILDREN!!! We walked in on a Saturday afternoon with two sleeping children in strollers. There were other strollers in the restaurant and the place was half empty. They didn't acknowledge us until I asked if we could have a table and then they asked us if we had reservations (we didn't) and then told us that it wouldn't be possible to accommodate our strollers. When we pointed out that there was space and other people had strollers too, they said it was only one stroller per table not two.It was completely ridiculous!!! We walked out and went to the nearby Gail's where they didn't even comment on our strollers.

I’ve been to Kew a few times and on all occasions I’ve been they have been so kind and friendly especially manager as I have children the service is excellent the whole experience is the best I’ve had at any pizza express il be back again thanks kew 🙂🙂

Love the Leggera Pizza (they cut the middle part of a pizza and fill it with salad) I care about my body, but not too much.

Tasted frozen like they just took a frozen pizza and dispatched it not fresh at all

Very good pizzas, I recommend Calabreza.

Very pleasant staff: competent and couteous

Last Tuesday we’ve had the greatest day in Kew! And this restaurant had a huge part in it! After we had lunch here, we wanted to eat here in the evening as well, one of the staff, Fayaz immediately made sure we would have a spot in the evening! Later that evening during dinner we were helped greatly by Arnold the manager! They have a fantastic vegan menu, with lots of options. Staff and manger Arnold are very friendly, and were a huge part of our great experience.

Very quick delivery, food was nice and piping hot

We had an amazing experience at Pizza Express last month. It was our 7 year old daughter's school birthday party, and not only did they have a great time, they made delicious pizzas and were kept occupied and happy. Pizza Express (especially the member of staff who looked after our group, Norby) did an excellent job of keeping all of the children satisfied, happy and occupied. They were given each some dough in a pan, to spread out. Norby offered help to each child and soon they were having lots of fun. There was a large variety of toppings, and they catered for all of the children. However, the cooking process did take quite a bit of time, so we suggest going a bit earlier to make sure you get your lunch on time. The finished products were delicious, and the children were really proud. They also gave ice cream as a treat at the end, with sauces as well. All in all, the party was extremely entertaining for the kids, and easy to locate and organise!

Very lovely place; for my son's sixth birthday, we have scheduled a pizza-making party where the kids can make their own pizza. Alex was a very helpful along with the kids, as well as the Shop Manager, thank you

Pre ordered via app , when at the resturant to collect still had to wait almost 40 min for order to be ready, walk in customer had been seated and served their food before my order was ready. However the food quality and tast was good.

Great customer service from Karun my guy fr

Great place and great food in Que Gardens with Karun

Amazing place. Krun was extremely nice

The food was great and the service was really superb.

Alex is very helpful. And the food is extraordinary good.

great experience and feel welcome by Alex!

Thank you to Pedro for making our experience so enjoyable. Our food was very tasty and the kid's menu in particular offered very good value for money.

Great service, food arrived quickly and was good quality. Friendly and attentive service from our waiter Pedro.

Great pizzas as ever. Though added anchovies on a Margarita could be a bit more generous. The Padana Romana is always a favourite. Service by Beto was prompt and attentive. Quite quiet on a wet Saturday evening at 8.30 but can be very busy with family groups - and visitors coming back from Kew Gardens- earlier in the day

Came in for the birthday party for my 7 year old daughter. The process was convenient from booking to the day of the party. On the day, Alex helped us and was super helpful and supportive. He kept the kids engaged in the pizza making process and was very kind to help kids who were also a bit late.

By golly dare I say that this place is exceptional. Great service and a pizza to remember.

Our favourite local pizza express. Always vibrant with great service. Kids friendly too! Yash is amazing and makes you feel welcome. He is full of humour and yet very professional and courteous at the same time! We love this haunt! Yash you are amazing!

Decent pizza, delicious tomato puree! Alex very good at service!

A quiet Saturday evening (19:30). The Dough Ball dips were lacking in flavour, the garlic butter lacking in garlic. The tomato sauce with the Cannaloni was bland, the cheese sauce thin, no substance to the pasta. A mixed side salad was flavourless (rocket, tomatoes....). One male waiter was friendly, otherwise non memorable staff. Just stating the truth....

Very good service be Beto.. fast and hot food

Beto service was friendly, so efficient and relaxed. Thank you😀

This is one of my favourite P express. Food is always cooked perfectly here...

Nice food. Servís very good and fast.. ambient good

Really enjoyed my meal the food was delicious. The waiter Fayaz was extremely kind and helpful. Would highly recommend

Great service , amazing staff special josé Beto and Alexis they are the back bone is Kew pizza express

Very accommodating, very friendly. Karun and Alex were amazing! Looked after us for my son’s birthday party. Definitely recommend!

Very good pizza and excellent service from Beto. Thank you for looking after us

Beto was very engaging and made us feel welcome. He was efficient with his service and he busied himself with other duties: making sure anything was ready. We will definitely be back for more the freshly baked pizza. Thank you

Nothing special even for pizza express

Took my kids to have pizza for dinner. Our waiters Beto and Alex were very welcoming and the service was very good. The chef Lalo made them really lovely pizzas, we were able to request a plain Margherita and it came as we asked.

The staff are always so helpful and friendly! The Kew pizza express is our families favourite branch to visit together

Good food and friendly staff. ( Thanks to our waiter Beto)

Food was amazing and very quick. Petro was lovely and helpful and very kind to my nephew!

Great experience at Kew. Thank you Petro and lalo

Amazing! Really attentive staff and great atmosphere

Good quality pizzas, delicious dough balls, decent value for money. Child friendly.

Wonder place! Kids friendly. The service was great and food was amazing.

I ordered a shared pizza from the menu with separate toppings for take away. I got two pizzas and since I trusted that at least the toppings are then right, I was totally surprised when I opened the box: the other pizza was not the one I ordered. Also the bottom was raw, as thin as papadami bread and whole thing was totally tasteless. Even frozen pizzas are better and half the price. No thumbs for this chain. Good luck if you wanna try...

Fantastic place to visit, our waiter Beto was great!

Beto was amazing!!! And the manager. They were so kind with our tricky order and made our party of 28 people very relaxed and all the food was brill.

Beto was a great server and it was a nice touch on the Mother’s Day cards! Lovely food as always. Pizza Dolce desert is to die for!

Lovely lunch upstairs. Delicious pizzas and fabulous service from Beto.

We ordered a Pizza, bowl of Pasta and a bowl of wings. Everything was superb. Loved it. The chef was Jose

Beto always looks after us superb waiter and the food is excellent as always

Thank you Bedo for a very friendly service and a delicious meal too . Lovely La Reine Pizza and lasagne . Deserts were also very nice

Yummy gluten free pizza. Catered to coeliac allergy very well. Highly recommended.

Good service and food. Nice quiet place to sit on a weekday! Good vegan options.

The pizza was too hard, couldn't even cut it with the roller they provided at the table and also not with the table knife, it was extremely difficult.. don't remember what I ordered, posting this review after three weeks

It was our first time visit to Kew and it was a great one! Lalo and Berto looked after us and made us feel very welcome

Nice branch to visit after an event. Beto our waiter was very friendly and professional.

Superbe ambiance dans le restaurant. Nous y avons très bien mangés. Les cannellonis était délicieux. Je recommande grandement.

Nice, cosy place. Good food and service. Beto our waiter was very friendly.

Delivered the incorrect dessert and the pizza arrived cold.

Found ourselves in the town after a tour of Kew Gardens and was looking for a place to eat. Came across Pizza Express and decided to give it a try. We were not disappointed. Food was very good and the service was very good as well. Glad we decided to give it a try

Great service by Gosia, she is very friendly and attentive.

The cannelloni are excellent. The atmosphere is good and good value for money. I recommend 100%

Great service from Gosia I will definitely return for more 😉😋 Fantastic food Great ambiance Great fun helpful staff Good menu

My experience at this pizza express was great, especially because of our waiter, Beto who got all the food to us quickly and efficiently.

The Best pizzas you can find in London

I love this place ! Really good 👍🏽

Service awful - staff just couldn’t be bothered and it wasn’t busy.

Can’t recommend for a place to go out for dinner. Only recommend if have kids as restaurant is very child friendly. Pizza is good, although pizzas almost too thin but if you like that then quality is good. Prices have gone up massively at pizza express. Over £18 for some. Plenty of much better and authentic Italian pizzas to go to instead. Restaurant seemed quite dirty, used napkins on floor. Service poor - waiters forget things, seemed uninterested. Always very busy so they much make lots of money but go somewhere else unless you want a quick meal.

Really good service, waiter named Lalo excellent service, he's very friendly and helpful. It was a good time out. Thank you

Our waiter (Arsh) was really brilliant. We were quite a chaotic table with 2 children under 4 making a lot of mess, but not once did he appear flustered or make us feel anything other than welcome to be there. He was so kind, went above and beyond with our requests and in general was just a star. Thank you, Arsh!

This is our local Pizza Express and we always have great experience. Thank you to waiters Beto, Lalo and Alex.

Our waiter Beto was great! Nothing was too much trouble with our two kids (sorry for the mess).

Very good drinks and friendly staff 😊