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17948 Opinions
Getting a bit of feed up of the service at Macdonlads generally. It's meant to be a fast food restaurant and having ordered from the app, table service or drive thru it has taken us about 15 minutes on average to get our food.
673 Opinions
Absolutely Disgusting – Avoid at ALL Costs! Roosters Piri Piri on Lady Margaret Road, Southall is hands down the WORST food place I’ve ever had the misfortune of visiting. If I could give minus stars, I would. First of all, the service was a complete joke. The person taking our order, some girl named Arona, couldn’t even speak basic English. How is she supposed to take orders if she can’t understand the customers? The order process was a total mess, but we were patient and waited a ridiculous amount of time for our food. When it was FINALLY ready, she told us everything was in the bag. We were in a rush for work and trusted her – huge mistake. Once we hit the motorway, we opened the bag to eat our rice box meals only to find… NO CUTLERY. How are we meant to eat rice with CHICKEN using our dirty work hands? It’s beyond unacceptable. We called back and this same Arona had the audacity to say, “Pull into another shop and get some cutlery, it’s not my problem.” Excuse me? Are you serious? Not only was the service an absolute disgrace, the food itself was even worse. The chicken was clearly not fresh – it smelled off and tasted rank. The fries were stale like they’d been sitting there all day. The “whole chicken” we ordered was completely burnt and dry – inedible. This place should be SHUT DOWN. It’s like they’re just hiring random people off the street with zero training or care for customer service. Arona clearly has no idea what she’s doing and treats customers like they’re a burden. Save yourself the time, money, and stomachache. Never going back, and I’ll make sure everyone I know stays far away too. Absolutely disgraceful.
3518 Opinions
I visited this place yesterday and was shocked by how unprofessional the staff were. One of the girls was handling food without gloves, which is completely unacceptable. On top of that, they rely on fake positive reviews to lure people in, but the reality is far from what they advertise. I ordered cod, and it was honestly disgusting. Yes, I asked for a bit of salt, but it tasted like they dipped it in a bucket of salt. Completely inedible. Not to mention, paying for this mess felt like throwing money down the drain. Definitely not going back and wouldn’t recommend it to anyone. Hygiene and food quality both fail big time. Even one review is much for it