McDonald's in Ealing

Food was extremely cold and chips were undercooked

The courier person was very courteous. But McDonald’s messed my order. Such a small order and how can one go wrong.

We were not sent all of our order

The driver was using a bag for life and the food was very cold and chips were stale. I was under the impression drivers needed a thermo bag

The guy made a rude joke and was not professional at all i know it’s just a delivery driver but still needs to be professional

When my food arrived it was cold.So I will not order from McDonald's again.

Cold food after driver made 3 stops before

Mcdonalds left out a whole happy meal and the garlic sauce? Big bag for no reason, did they bother to check the order before packing it up. Delivery was great though.

I received someone’s else order

Cold food and poor customer service

Delivery arrived all items soak through. Ruined any items delivered. delivery driver only cared about the del8very code although I gave everything back to him. At times like this you need real people to talk to in terms of aftercare. Not a A.I.

order was all wrong forgot chips for the wrap wrong and had no cheesy garlic bread dippers

my drink was more than half spilt, i didn’t even get to enjoy it, it was just straight ice

Took 45 minutes and food was cold! Again! Im not ordering from here again, my kids couldnt eat the cold hard fish fingers !

on time but the drinks were empty and the food was very cold

i payed for source and didn’t receive missing chips

They play the most depressing music here… can they seriously get the energy up!

my food was cold, but my driver was quick so it must've been just sitting on the shelf. The chips were old and dry barely any salt on them. Not too happy about it overall.

The delivery time kept changing although it stated the driver was at the restaurant. Food arrived cold, fries not fresh, drinks melting. Tried to complain via chat but would not load. Request refund

Utterly abysmal service in store. 25 minutes to receive a breakfast order, which is then missing items. You can’t give feedback on the McDonald’s website because nobody refills the receipt paper in the order machines and you don’t get a code. Might as well be a drive through only because at least they’ll remember your there.

Had to step by step walk the delivery driver to my house and he still didn’t make it for 35 minutes

Food stone cold delievery time kept being pushed back

Twice now they have messaged up my orders! I ordered a wrap without bacon and right at the bottom of the wrap there was bacon!!!

I ordered 2 McMuffins with no egg since I am allergic my food arrive with only eggs inside not even the sausage. I was shocked at this murder attempt!

I wouldn’t even say the food was cold. It tasted dry. Past the point of cold. Also the drink order was completely wrong. Spending money on something that doesn’t turn up correct or somewhat warm is a joke. I’m not expecting piping hot food but atleast with some degree of warmth would be great.

The food was cold and the nuggets were stale

No customer service, unwanting to serve people at the counter, ignoring waiting customer. And as for their just eat service, the orders are always wrong. So whether you collect or have food delivered, same non existent customer service.

I got home once again to find half the food missing. Avoid this McDonald’s it’s happened to many times it’s not a mistake.

Quick, clean service usual no surprises at McDo.

Fries a bit soggy, but rest of meal was fine and tasty.

got the wrong items order was also late was NOT happy at all

ordered pancake and sausage meal with the pancakes being rock hard dry, like they had been made the day before

Dont use car drives for delivery they are rubish

The food arrive cold and stale and it was uneatable. When you have to put it in the microwave to heat up it tastes even worse than when cold...

it never arrived. Irrespective of the packaging

My food took every an hour to come, restaurant not answering the phone and now everything is freezing cold. I’m fuming and I will not be ordering from this McDonald’s ever again, they didn’t offer me a full refund either. I even told the driver what do I do with freezing cold food? Would you eat it?

As always perfect for quick snack

First they cancelled my order for no reason because I reorder and they sent my food eventually after constantly pushing the order back because it’s was waiting for the food to get prepared

I got my wrong order as well received a big Mac and double cheeseburger. Driver was very rude

I work nights so visited about 4.30am, the place was full of homeless people sleeping on a lot of the tables, the i witnessed an elderly lady employee clean the toilets with pink gloves on only then to come out and carry on wiping the tables and chairs wearing the same gloves, disgusting right well she the used the same mop from the toilets to clean all the restaurants floors. I felt sick as if this is what i saw imagine what goes on that i don't see. I will never go to this store again

Food was frozen cold yet again. Live so close and still this happens!

Cold, stale food, usually not bad from this place but today was bad

Chips were cold and I never received my order

Forgot all the items I ordered and they are very unhelpful

Getting a bit of feed up of the service at Macdonlads generally. It's meant to be a fast food restaurant and having ordered from the app, table service or drive thru it has taken us about 15 minutes on average to get our food.

food arrived late, cold and missing an entire happy meal, and 2 portions of medium fries. I rang the restaurant, they confirmed it was still at the store. I asked for them to send it out, to which they refused. I had to go to the store to collect an entire new order. so what did I have to pay a service charge and delivery fee? every time we've ordered from here recently there has been items missing, or items prepared incorrectly. I think your staff need some serious retraining. not acceptable!

The are doing time pass i do delivery order but the are not responding for 25 min i am waiting every time when i order delivery the do 25 to 40 min for waiting i don't know i see many manger just coming for talking

Never ever get the correct order !!! Always something missing just over all don’t buy from here.

Staff not listening driver waiting in long time in the restaurant

Food was cold, kept changing the delivery time.. more funny, why would anyone put a coffee next to a freezing cold milkshake in a separate bag

Good and quick service, ideal for a quick stop and eat.

absolutely awful delivery come open and freezing cold worst experience food is so cold

Delivery was 15mins later than stated. Chips and burger both cold as a result.

Excellent McDonald’s clean and quick friendly staff.

You have to wait 10-15 business years for your food.

Might be one of the worst stores. From in store, delivery and drive-through…always have an issue to the point where I just don’t bother with Mcds anymore.

No staff around Food takes forever to come

completely mixed up additional items in burgers. absolutely shocking. I'm sure you idiots do this on purpose.

The toilet has literal feces over the toilet, walls and sink! The worst I've seen. Absolutely atrocious

Quiet and very clean. Lots of available chair.

There is no Minecraft toy with big mag and my sone he is just refusing to eat

Food arrived cold, estimate said 10-25 mins and was almost an hour. It kept adding time in 5 min increments. Absolutely avoid

Brilliant delivery and nice and hot

I ordered chips with my meal, paid full price, but when I opened my bag, there were no chips!

This is the second time I've had nausea from the beef burgers. I don't know if the meat is being undercooked or if it's just old, but I can't keep ordering from here.

The hashbrowns in my order were missing

Tracking delivery. Went in different direction 4 times before heading to mine. Picked up other orders and delivered while holding mine. Arrived freezing cold as anticipated. When i told him it was freezing cold he shrugged his shoulders & smirked

refused to take the stairs up to my door to deliver food.

Chicken nuggets were abit pink

This is second time we order food and waiting for half hour during two weeks. And a lady assistant manager was very rude she said it’s not her fault cos machine had problem,I told her why no one informed customer . But she seem like doesn’t care about it. Very bad customer service.never return again.

cold food. spilled drinks. melted ice cream. 45 minutes late. worst service ever.

Come here quite often with my friend in the middle of the night and there is one lady that is super friendly and accommodating. We were given soggy cold fries and she instantly gave us fresh ones no problem and they were large!!

There was a green thing on my chicken nugget(look like a leaf)

the guy kept circling arround McDonald's 5 times

Great driver very friendly and patient

The food is cold like it was in the fridge

Got my order wrong and when I asked for a refund I didn’t get my money back

They put dirty spoon in my ice cream. Also their food is always cold.

Lovely friendly delivery driver with a perfect handoff

It took about an hour to come and my food was cold

The food took a long time to arrive and the fries and chicken mc nuggets were cold

It's good old mcdonald!! I'm loving it!

items never arrived but says delivered.

Forgot all my portions of chips and all my drinks?

Free Big Mac was missing. Recieved a McChicken sandwich instead of the Philly Stack that I ordered.

Gents toilet was locked. Classical music being played created a good atmosphere in my opinion.

I don’t know why I bother with this place, my order is always cold. They must prepare it and leave it on the counter till a driver turns up or the driver must fly down the road holding my food up to the elements

order correct 👌 I just to remind the driver is not all bag's. suddenly he said he left 1 bag downstairs 😳

I had missing item from my order. This happens all the time. It’s not fair

the driver called us don't know the directions and can't read the codes correctly

Never bring the correct order and food is always cold or items are missing

The place is much smaller than it used to be. A few tables only. It became a delivery pick up point

The whole ordered was COLD!! Therefore it had to go in the microwave and then it didn't taste like it usually does!! Very disappointed! I don't know why this occurred but it's just not good enough!!

delivery was on time but the food was a bit cold

greate service. delivered on time an most important order was completed 👌

I advised drivers don’t go very narrow parking and difficult. I been there with friends & due to personal problem staying little longer but got tickets for saying over staying 19min , very congested difficult getting parking & manoeuvres. If some reason over staying then will get tickets. They don’t listen or Restaurant don’t supportive for that .foods is just okay

Asked for an extra ketchup, and was met with utter rudeness.. 6 Mc Nuggets, and 1 ketchup is meant to be sufficient? Won’t return.

Ordered through the Mcdonalds app for delivery and once it delivered. It is missing a double sausage Mcmuffin and when i called them to discuss about the order and missing item. They couldn’t find it in their system eventhough i got the email confirmation for the order number and the person told me to call back within 10 - 15 minutes and when i called back. It is ringing but no answer. This is ridiculous in fact that they don’t check the order and put the items properly.

Initially stopped at Hayes but too busy so had to go to South Harrow. Priority always seem to be given to drive through, not so much fast food, just a little quicker.

Everything was excellent specially the food. It was warm! Thanks a lot