McDonald's in Ealing

Getting a bit of feed up of the service at Macdonlads generally. It's meant to be a fast food restaurant and having ordered from the app, table service or drive thru it has taken us about 15 minutes on average to get our food.

The are doing time pass i do delivery order but the are not responding for 25 min i am waiting every time when i order delivery the do 25 to 40 min for waiting i don't know i see many manger just coming for talking

Staff not listening driver waiting in long time in the restaurant

Good and quick service, ideal for a quick stop and eat.

Excellent McDonald’s clean and quick friendly staff.

You have to wait 10-15 business years for your food.

No staff around Food takes forever to come

Might be one of the worst stores. From in store, delivery and drive-through…always have an issue to the point where I just don’t bother with Mcds anymore.

The toilet has literal feces over the toilet, walls and sink! The worst I've seen. Absolutely atrocious

Quiet and very clean. Lots of available chair.

This is the second time I've had nausea from the beef burgers. I don't know if the meat is being undercooked or if it's just old, but I can't keep ordering from here.

The hashbrowns in my order were missing

Chicken nuggets were abit pink

refused to take the stairs up to my door to deliver food.

Tracking delivery. Went in different direction 4 times before heading to mine. Picked up other orders and delivered while holding mine. Arrived freezing cold as anticipated. When i told him it was freezing cold he shrugged his shoulders & smirked

This is second time we order food and waiting for half hour during two weeks. And a lady assistant manager was very rude she said it’s not her fault cos machine had problem,I told her why no one informed customer . But she seem like doesn’t care about it. Very bad customer service.never return again.

cold food. spilled drinks. melted ice cream. 45 minutes late. worst service ever.

Come here quite often with my friend in the middle of the night and there is one lady that is super friendly and accommodating. We were given soggy cold fries and she instantly gave us fresh ones no problem and they were large!!

Great driver very friendly and patient

the guy kept circling arround McDonald's 5 times

There was a green thing on my chicken nugget(look like a leaf)

The food is cold like it was in the fridge

They put dirty spoon in my ice cream. Also their food is always cold.

Got my order wrong and when I asked for a refund I didn’t get my money back

Lovely friendly delivery driver with a perfect handoff

The food took a long time to arrive and the fries and chicken mc nuggets were cold

It took about an hour to come and my food was cold

It's good old mcdonald!! I'm loving it!

items never arrived but says delivered.

Forgot all my portions of chips and all my drinks?

I don’t know why I bother with this place, my order is always cold. They must prepare it and leave it on the counter till a driver turns up or the driver must fly down the road holding my food up to the elements

Gents toilet was locked. Classical music being played created a good atmosphere in my opinion.

Free Big Mac was missing. Recieved a McChicken sandwich instead of the Philly Stack that I ordered.

order correct 👌 I just to remind the driver is not all bag's. suddenly he said he left 1 bag downstairs 😳

I had missing item from my order. This happens all the time. It’s not fair

The place is much smaller than it used to be. A few tables only. It became a delivery pick up point

the driver called us don't know the directions and can't read the codes correctly

Never bring the correct order and food is always cold or items are missing

The whole ordered was COLD!! Therefore it had to go in the microwave and then it didn't taste like it usually does!! Very disappointed! I don't know why this occurred but it's just not good enough!!

delivery was on time but the food was a bit cold

I advised drivers don’t go very narrow parking and difficult. I been there with friends & due to personal problem staying little longer but got tickets for saying over staying 19min , very congested difficult getting parking & manoeuvres. If some reason over staying then will get tickets. They don’t listen or Restaurant don’t supportive for that .foods is just okay

greate service. delivered on time an most important order was completed 👌

Asked for an extra ketchup, and was met with utter rudeness.. 6 Mc Nuggets, and 1 ketchup is meant to be sufficient? Won’t return.

Ordered through the Mcdonalds app for delivery and once it delivered. It is missing a double sausage Mcmuffin and when i called them to discuss about the order and missing item. They couldn’t find it in their system eventhough i got the email confirmation for the order number and the person told me to call back within 10 - 15 minutes and when i called back. It is ringing but no answer. This is ridiculous in fact that they don’t check the order and put the items properly.

Initially stopped at Hayes but too busy so had to go to South Harrow. Priority always seem to be given to drive through, not so much fast food, just a little quicker.

Everything was excellent specially the food. It was warm! Thanks a lot

Driver was super fast and very friendly n knew exactly how to get to my flat even tho the pin was slightly of xxx food still super hot

Wrong good ordered and they won’t even refund me

My buger was wrong. It was a cross between a chicken sandwich and a fillet o fish. Im NOT happy with this. The driver was excellent

Wrong food delivered, driver probably cant read english

First time to get it on time , so improvements is there , thank you.

I waited for my order for an hour and then it was cancelled. kids were waiting for food. very disappointed

driver go around have few stops on the way to buy somthing food was cold is not what I was expecting

Drink was place in chip bag and leaked all over the food. Ruined the meals.

always forgetting a portion of my order.

the delivery driver was very sweet and well mannered! asset to your company

Delivery. Food always freezing and tasteless. Learnt my lesson not to order again.

Mr. Adam, who takes orders, is incredibly energetic and clearly loves his job. Even though we usually use app order every time we come, he says "Hello!" to every customer with his wonderful diction and the same sincerity. This is incredible! Thank you Mr. Adam!

order was delivered on time, however food was cold

Cozy McDonald's, the food is very tasty.

Ridiculously out of sync with estimated delivery time.

Really good, burgers and fries upright and not sideways. Saves having to open them and rebuild the burgers and dig through the bag for the fries. Great job guys, thanks.

food was cold and got back under £3

All of the hot food for a £22 order was cold, because the driver must of taken the wrong route, he was literally 1 minute from my house and then the time increased by 13 minutes, i was offered a refund of £5.11,ridiculous! Why should i lose out because of bad service?

Food is cold driver didnt have it in a bag

I waited over an hour for my delivery and when it finally arrived it was stone cold

food was freezing, really not happy

The driver tried to insist i take the wrong order, i said no and closed the door, he then came back a few minutes later with the right order that was cold. He was not very helpful at all and rude when i told him that the food had been sat in his car

Looking forward to a nice warm Egg McMuffin coffee and hash brown. Coffee was good and that was all. The sausage patties very clearly burnt, the egg should have been on a key ring it was so overdone. Quality control where were you.

Order never arrived even tho it says he delivered it

After long time felt to treat self Mc Breakfast, I used to enjoy the previous BIG BREAKFAST, no more. No one to take counter order, so I tried and managed to order Egg/cheese muffin + Brown Hash and Tea, kept watching the screen showing “preparing”. +15 minutes same message, tried to call staff, took few minutes, complained been waiting, she went and came back after another few minutes, food was cold. It appears attention was given to Drive in customers, also tables with leftovers, not been cleaned.

Food cold gave back to driver phoned no help great disabled 12pounds out of pocket and no dinner for me tonight

Did not come with my limited edition stickers

Delivered a partly wrong order: I asked for a plain McFlurry and got a Mars instead

Amazing driver absolute sweetheart

Pretty normal to wait 15 minutes for an ice cream or even a coffee, easiest things to prepare.

no crispy onions or cheese sauce in burger, no sauce with dippers, very disappointing order

the chips were too overcooked and seemed like it was old chips.

the driver was super respectful and kind

Food freezing cold and tasteless

I stopped ordering from this branch for a while as they would always forget something. I thought I'd try them again and guess what...... No apple pie

Too much waiting time even when not busy. Zero customer service. Hardly some one at the customer service and when called don't respond properly

Always have an issue with order. They never check their ticket and miss an items in delivery. Not once or twice, it has been for numbers of times. Which seems intentional. worst McDonald I have to say.

My order did not arrive yet says delivered! The driver stole my order! I have a code and it will be interesting to see how he delivered without a code

The food was cold. Looks like it was my original order that didn’t arrive and I called McDonalds. They said I had to order again. The label on the food was from my earlier order. So the food was returned to them as the driver couldn’t find my address. No phone call to ask either. I re ordered and got the cold soggy food. This is poor service

Quarter of the drink left on arrival and food was completely stone cold. For a resturant to be 7min away.

Friendly staff, not so good service as it is busy but not enough staff, clean place in general but could be better, it took them mor than 20-25 mins to prepare an apple pie, hard to find all dishes on the menu available, got my order cold as they put somewhere and forgot about it!!

When McDonald’s is good it’s great, this was brilliant, all the components to the Big Mac & QP with cheese were perfect, quality seems to have improved.

the driver was very rude my food was cold and wet my drink spilt all in to my food your driver was so rude and swore at me

Lovely Food, Toilets are very clean, the hand dryer might give you a jump

Absolutely awful inedible cold breakfast

Tasty and fresh would recommend

Amazing and resilient driver despite the horrible weather.

Apple pie missing. Disappointed.

We ordered our food at 7:30. It did not arrive till 8:02. We've just opened the bags taken out our food and the food from McDonald's target roundabout is stone cold and they're two minutes from my house. It took the driver 10 minutes to get to my hou

fries we're old and cold, chicken burger had no sauce and lettuce was soggy

food was cold and messy everything in bag mixup cups upside down

Food was cold was missing chips

Poorly made burger and fries thrown into bag car lessly

Sauce was ordered not in delivery