Based on 3 opinions finded in 1 websites
Based on 3 opinions finded in 1 websites
Opinions
Great service from Walter. Breakfast and coffee was really good. We were not kicked out after breakfast even if the place looks busy.
JoeCanadiens . 2024-03-05
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Stopped for a quick bite, very nicely laid out bar with a decent breakfast offer. I had the small Eggs Ben, which was delicious. Small as it was just half a muffin but still two eggs and ham. Tasty, well presented and came in good time. Flatwhite was also good. Service quick and efficient.
B9730YJpaulf . 2024-03-05
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Gosh ! was starving and had little time between flights so hadn’t time to look around and compare options . Very limited menu . Extortionate prices at £20 for full breakfast! Drinks also extortionate at 7.50 for a pint and £8.95 for a small wine . In its favour -very pleasant server and food served quickly and was tasty . Will look around for bigger selection of dishes and more favourable prices next time though!
Brandylady . 2024-03-03
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Walter served a group of 8 Canadian women during a busy lunch crowd. He put two tables together, served us exactly what we ordered and provided separate bills. Friendly and helpful. Ask for Walter. He was wonderful!!
Ruth A . 2024-03-02
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Walter was an amazing and efficient server. He was patient and organized and so kind to our big group. Food was great---would definitely return!
Donna F . 2024-03-02
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Food very good. Excellent service from Walter, who was very attentive and friendly and refilled our water glasses numerous times! Best place to eat in terminal 5
ColinJ1066 . 2024-03-01
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I came here before flying out after I saw on a recent instagram post that Terminal 5 was the place to eat and it delivered. I had the Turkish eggs they were cooked perfectly runny yolk the salsa was fresh and full of flavour. My waitress Monica was so lovely very smiley made sure I was happy with everything. I will be returning next time I'm here Thankyou to the chef 👨🍳
Voyager22406401934 . 2024-02-26
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Very friendly staff with a good memory for our particular order (no pen and paper required!) Walter was helpful and communicative which made our pre-flight experience enjoyable at Heathrow T5
josh c . 2024-02-25
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The staff were friendly and the food and coffee was good. Thanks! Will stop by on future trips. Walter was our waiter, and he was excellent.
kaelynnhere . 2024-02-25
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Like a breath of fresh air to actually be treated as a respected paying customer. Excellent service by Walter, nothing too much trouble. Staff exceptionally professional and quick. Food very good too. Definitely will be making this my regular food and beverage stop in T5.
clive3794 . 2024-02-25
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Very own service, even though it wasn't busy.Quite expensive. But it's a captive audience. The food was good. Staff friendly, but worked at a snai's pace. Wouldn't recommend it if your flight is an hour or less.
450gilliant . 2024-02-19
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Food was very good customer service very good, very nice hostess, jonas and lourenco were very helpful and that’s all 5 stars
Hassan R . 2024-02-13
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(9/2/24 - 1045am) Just want to shout out staff & my experience at Pilot Bar this morning. The airport was HEAVING (FFS it's FEBRUARY! where & why is everybody coming from? It was like peak school summer hols!) And this little princess was pretty pissed off that she couldn't get into the club aspire lounge for her free scrambled eggs and mimosa. (Like how DARE they?!?😜) Desperate for just anything to eat, uncaffenaited & ready to kill the next person who stops suddenly with their suitcase in the middle of the thoroughfare (why, just why?!) 10 mins wait at spoons, 10 mins here too i heard her say to a family in front of me. But I asked the hostess - it's just me can you squeeze me in solo at the bar? She cleaned it up for me - that's isn't even her job but she did it - top class service from the outset. Young Curly haired lad at bar knew all the answers to questions about gates and things that he didn't even need to answer, as in it's technically not his job. He warned me it will be a 15 minute walk to gate C for example. Really nice coffee - better than the chains or the lounges. Perfect flavour. Eggs Florentine - better than the ones I had in the supposedly famous brunch place in New Orleans, that my Amexy platinum turn-left-on-the-plane type friend (everyone has one), had treated me to. Food arrived within 20 mins as promised on the tin. Lady on duty looked like the manager - help me to charge my phone when it wasn't working on the air charger and then offered another one that they had out the back to plug in a socket. Not her job - above and beyond. The staff here put the staff at the premium lounges at T5 Heathrow I've been in to shame really. 5 star service even though they could do bare minimum if they wanted to, given all everyone wants is to get sustenance into them and to their gate quickly. Far better than it should be; great food, coffee, timings & All staff go above & beyond. Won't be paying to use the lounges again or waste my free passes at Heathrow T5 when this place is so great. ❤️
Ted Lasso T . 2024-02-09
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We went were in the early morning and it was nice and quiet, got served by Walter and he was very nice and attentive. Order full English breakfast, bagel and coffee.
Olivia B . 2024-02-08
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Excellent breakfast and service from the staff here I ended up eating twice here due to my flight to MIA being cancelled by British Airways so had to fly the next morning British Airways gave me some vouchers I was able to use these here...
Richard762AUX . 2024-02-04
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Needed a zero alcohol beer. Only have Heineken Zero which is just chemically and horrible. There are stacks of great zero beers out there. It’s just lazy not to stock a few in a busy place like this. Would have been a 1 but the...
SJK M . 2024-01-12
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Paulina, thank you for being so professional and kind, food and drinks also excellent!!! Thanks !!! Great experience 2nd time here. Nice glasses of Chardonnay 😉
Anaid A . 2024-01-07
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Walter provided an outstanding service and made me feel very welcomed and relaxed before my flight. I was seated in a quiet area of the restaurant and curry that I had was thoroughly enjoyed
BenjaminFMi . 2023-12-18
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We ate here before our flight to New York at the end of November. Charles was our waiter and was fabulous. He was very attentive and funny and helped kickstart our holiday off. Great food. He needs a pay rise!!! Would eat here again when...
Nicola C . 2023-12-18
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Walter was a great server. Food and drinks came out fast and he asked if I needed more water which I greatly appreciate.
Julia S . 2023-11-14
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The service was excellent. Was served by Walter who made me very much at home in my first Heathrow airport visit. Wonderful breakfast and awesome customer service. Looking forward to another breakfast in the future!
Mike M . 2023-11-14
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I really enjoyed my meal here. I had a beef burger with chips and a coke. I have to say, the burger was the nicest burger I have had in a very long time. It was cooked to perfection and the chips were so good!...
ellar1997 . 2023-10-27
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Best eatery in the terminal. The atmosphere is relaxed and the food is very good. It is a great spot to hang out before your flight. We eat here every time we fly through LHR. Our waiter Charles was super attentive.. it is an oasis...
LeonardoyConchita . 2023-10-25
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It works, and its quite a nice environment, piwer sockets, comfy chairs, and not too busy despite this being Friday evening before half-term holidays. But the food is very basic. I had the eggs Benedict, and it was no better than what you get at...
VFR123X . 2023-10-20
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As everything at Heathrow, Pilots was extremely busy. In spite of this our server was pleasant and efficient. It took a bit of time to get our food. I had the pasta with veggies. It was very good and most importantly for a creamy white...
2Seashell2 . 2023-10-17
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Fruit flys everywhere. When we complained to member of staff we were ignored and walked away. Disgusting! Won’t be back
cic1990 . 2023-10-16
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We came in for a drink a few nights ago - it was busy but we got a high table and service was quick and friendly. Special shout out to the lady with blonde hair (sorry we didn't get her name) who was particularly helpful...
Furiousgeorgina . 2023-10-01
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Not too bad but, like any airport bar, busy and not cheap. Still quite a good place to go and get a pre-flight drink
Yorkterrier01 . 2023-09-09
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Seriously rude staff and rubbish service. £9.50 for a small glass of house white wine. Rip off. There ate places to visit at T5 in my opinion.
Billy L . 2023-09-08
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We were served quickly and our server was Charles. He had a great style in service to suggest snacks for us to try. He was not pushy. He was good at his job. All round great place for breakfast and drink before a flight.
Bhavpraj . 2023-09-07
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Excellent customer service from Jacob, another famous establishment in T5 could take lessons. We shared an excellent club sandwich and a few drinks.
traceymohair . 2023-09-05
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Excellent service and friendly staff,Service by Rinaldo .tasty food cant complain with the standard of food and great prices.
Tennyson D . 2023-09-01
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After flying from Nairobi for 8 hours, my friends and I were exhausted and hungry for a nice sit down breakfast. We found Pilots in Terminal 5, and had the hood fortune to be served by Charles. He was helpful, conscientious, and friendly, as well...
travelinlady3675 . 2023-08-31
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Always hard to know where to eat before a flight if your time is limited, or you just want somewhere with a nice grown-up atmosphere. Great open bar to go for a drink or a light meal before flying, nice atmosphere,friendly staff.
pauledwardmcneil . 2023-08-30
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Ronaldo is the best server of the world. The bar is very clean and service perfect. The beer is very good. I recommend this bar.
Emeric P . 2023-08-28
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We’ve been going to Plane food for years but it just seems to have lost its way. Very expensive and tiny cold portions. Today we ate at Pilots Bar just down from Paul Smith. So much better. Hot food. Still silly expensive but hot flat...
BigMacUK . 2023-08-27
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Great service while we are waiting with a delay from rinaldo and good chicken tikkie masala and a good coffee
Traveler06464221892 . 2023-08-27
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Great spot good food and waiter Rinaldo was very nice en helpfull men. I love it here Oh yeah the coffee is nice
Jasper D . 2023-08-27
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Great service from Rinaldo and had an amazing chicken missalla. Would recommend this place to anyone. We enjoyed our stay during the waiting for our next flight.
martino073 . 2023-08-27
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Really good fish and chips while waiting for a flight. Nice atmosphere and the service from Charles was first class.
Julia W . 2023-08-25
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Great food. Charles was the best server!!!!! Nice place to hang out when waiting for your flight.
Aimee M . 2023-08-24
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We have taken a morning flight twice in the last couple of months from T5 at Heathrow and have found Pilots the most pleasant of the dining/coffee outlets at that terminal. In common with all the airport outlets prices are artificially high - captive audience,...
bennydinesout . 2023-08-24
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I had a wonderful dining experience at the restaurant thanks to the exceptional service provided by our waiter Paulina. Her attention to detail and dedication to making our meal enjoyable truly stood out. The food was equally impressive, deliciously prepared and presented. I highly recommend...
Saldanha2s . 2023-08-16
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Fantastic service and very positive. We had a good dinner and it was topped off with Rinaldos great service!! Well done!!!
Tommy A . 2023-08-16
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Nice quiet spot away from the busy areas of the departure gates...kind service, particular attention by Rinaldo was very much appreciated.
Claudia A . 2023-08-16
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I could not believe how hard Tej was working , perfect, made my stay so calm and did not make me wait for my orders , I can not understand how this lady does not run out of energy working so hard to provide for...
Saeed M . 2023-08-11
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Found the best sofa corner in Pilots this evening. I had a delicious slice of baked cheese cake and a generous coffee. What a relaxing way to wait for a flight. Very friendly staff Rinaldo was super fast and friendly. If you are lucky enough...
S8653ZFemmal . 2023-08-10
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Lobo very polite and helpful . Excellent service. would definitely recommend! staff really polite and helpful
Tom B . 2023-08-08
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Tej makes a great espresso martini. Service here is great and definitely LGBTQ+ friendly 🌈. We also has the pizza 🍕 which was delicious. Highly recommend for a cute pre-flight moment.
Christopher B . 2023-08-06
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Excellent food and service - this will be our go-to in Heathrow from now on! Food was fresh and quick and tasty, both kids and regular menu. Our waitress Shakuntala was efficient, thorough, and professional.
Sarah T . 2023-08-05
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Great restaurant and good food quality. I have been greeted from front door till I left. Staff Paulina was very polite and happy to serve me. I highly recommend the Pilots.
krunca1983 . 2023-08-03
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I stopped into pilots for a quick bite to eat before my flight. The service from beginning to end was great. My waitress Monika greeted me with a lovely smile and cheerful attitude and was very knowledgeable of the menu, even helping by giving her...
Amber B . 2023-08-03
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Amazing service, delicious food and quick service. Very attentive server - Kent suggested dessert after main meal which was a nice treat! Vermie at the bar very friendly too as we are coming in. Nice atmosphere at the restaurant - what a nice way to...
Norma A . 2023-08-03
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Had a great time there will I was waiting for my flight to Funchal. The two lovely brothers Andre & Thomas helped me and made me feel so comfortable. I highly recommend this restaurant if you want good drinks, good food and great service. Thank...
Voyage33272720459 . 2023-07-27
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hostile passive aggressive asian lady waitresses, £20 breakfasts no tea, no toast, 0 room for minor adjustments, Avoid it
milan_nozka . 2023-07-23
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Lovely food, had Caesar salad highly recommend Rinaldo was great waiter too, very helpful and chatty, service good
Kate G . 2023-07-12
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Soup was hot and pizza filling. Both came super quick. It’s as much as you can expect in an airport restaurant I guess. But points definitely for the service. Super prompt and quick.
Dumz . 2023-07-05
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Super service. Tidy. Clean and friendly. Perfect pre flight drink. Better than fussing with the lounges. The bar man Lobo was great and v friendly.
nilesh c . 2023-06-23
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Seated and served quickly. Clean and polite staff. I had a super food salad of which it was not super. A bowl of leaves with half an avocado with a stingy amount of pomegranate and broad beans. Overall was bland and boring. The cauliflower steak...
627petera . 2023-06-22
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We came in with a party of 10, halfway through our travels, feeling hungry and tired. Ramesh and his crew were so very helpful, kind and accommodating to ensure we had the best experience possible. It was so lovely to see that at such a...
Sarah V . 2023-06-19
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Service was great . Fish n chips average . Fish was over cooked and chips were also slightly over cooked
Brad J . 2023-06-03
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Lobo was amazing the service was excellent and the food was outstanding Pilots bar right at the corner not too crowded.
Michael A . 2023-06-02
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Pleasant venue whilst waiting for aeroplane and charging phones. Thanks Rinato for serving us a delicious club sandwich, coffee and a refreshing Brixton.
Safari67644781567 . 2023-06-02
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Me and my frinds was travelling for holidays. Our flight been delayed and we decided to go to pilot bar and kitchen to have some drinks and some food . It was good welcoming and good chooice of drinks excellent food , tej was friendly...
subi b . 2023-06-01
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Great service from Paulina. She made my day when I was going for my first holiday alone. I had a glass of prosecco and tasty club sandwich Perfect ! Well done
SANDRA S . 2023-06-01
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I had lunch at tuis bar today, the food was quite good, the service was fast and efficient done by Paulina, who was very kind and professional. Im a frequent traveler and i definitely recommend this place in T5
FlyAWAYandFAR . 2023-05-31
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Lovely service from my waiter Rinaldo, very quick service, nice food and good selection of the vine. All the staff very friendly
Paulina G . 2023-05-31
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When you have time to spend in Heathrow Terminal 5 airport you have to go to Pilot bar and kitchen. I’m not able to eat a good fish and chips in Reading but here I found it and I think is the best in the...
fabiogU9863ZA . 2023-05-31
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Nice stop at Pilots waiting for our flight: good fish and chips, and Rinaldo is super: he took care of us making timely food and drinks delivery.
simonemK6323MN . 2023-05-31
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Great experience at the restaurant. Stopped by for a quick lunch before my flight to NY. I ordered Pilots burger. It was very juicy, nice generous portion. My server Paulina was super friendly and understanding. I was in a bit of a hurry for my...
Kolich . 2023-05-30
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Amazing food great service from Lobo. Really helpful. Food was very tasty. Great drinks.perfect bar
Nubbzy . 2023-05-29
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Great customer service from Lobo, very friendly and attentative. Very helpful. Food was great too!! Very tasty.
Kam J . 2023-05-29
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Lobo is amazing excellent customer service very friendly. Was very tentative and very helpful. Helped uschoose food off the menu and it was delicious. Would defo recommend.
668pavd . 2023-05-29
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Great Service & Great Food, a menu to suit all palates and dietary requirements. My waiter Rinaldo was super attentive and personable, something that is quite rare to find in a transient and busy airport.
Declan G . 2023-05-28
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Amazing restaurant, Rinaldo was with us! He was very polite and professional. Really good cesar salad!! Everything was good
Manuela C . 2023-05-28
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Ok. I get it's London. I get it's Heathrow. But £7.50 for a pint of Guinness and £5 for a small apple juice is just blatant profiteering. Nice staff. Nice surroundings. But total ripoff.
Doughnut00 . 2023-05-26
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Fast and efficient. Plugs available. Nice burger. Guinness on tap. Friendly waiter. Convenient location in the terminal.
Clément T . 2023-05-25
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I think when it's costing around 3 times the price of a normal cafe. They should at least serve the breakfast warm. £22.20 for a very cold breakfast was a big disappointment.
Victor D . 2023-05-25
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Lobo is the best and we loved him! Best bar ever! Can’t wait to go back, we love heathrow forever and ever!
Ben L . 2023-05-23
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We were waiting quite a while at other bars so we went for a wander and Lobo sat us down straight away, fast service and very helpful
James H . 2023-05-23
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A married couple on our way to Miami, we were looking for something that wasn't Wetherspoons and Pilots Bar fitted the bill. Pity the helping size didn't; your reviewer has had pancackes with bacon and maple syrup before, but this fell short of any previous...
John S . 2023-05-20
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The food was quite good for an airport. The service was also pleasant and timely. The down side and maybe it’s just airports, is the price, expensive! Would still go back…
belfastim . 2023-05-17
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Rinaldo attended to us beyond our expectations and in a way we would have expected in a silver service setting. He was attentive and present to all our needs and made our brief time at Pilots, extremely enjoyable. Would recommend Pilots to anyone transition g...
Daniel G . 2023-05-16
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A classic menu basically salads, sandwiches and burgers. Unfortunately the salmon tartine and fried squid (my preference) were not available so I settled for a delicious club sandwich. Rinaldo provided a warm, friendly and efficient service. For travellers using mobility assistance, this restaurant is conveniently...
pamela m . 2023-05-12
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Great spot at the airport - friendly service of the entire team and a special thanks to Rinaldo for his help!
Maxime K . 2023-05-11
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Nice relatively silent place in T5 compared to the rest of Istanbul Bazaar in the terminal. Personnel is very nice and helpful. Beers fresh, Wifi signal strong. i'd like to thank Rinaldo for the nice hospitality
Seaside28839130464 . 2023-05-09
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Excellent dinner, can highly recommend the food there was tasty and pentiful. The staff (Rinaldo) was very friendly and attentative.
petrasH7181AZ . 2023-05-08
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This all-day restaurant offers British and other international menu options. Two additional pluses - located after Terminal 5 security and they offer several fifteen minute options for those passengers who truly "on the fly."
AdventureDiva . 2023-05-08
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Great service by Rinaldo. Helped me with my bags when I arrived and was extremely kind throughout my entire meal. Great person and definitely a huge asset for the restaurant. Keep up with all the good work my friend! Food was also delicious.
Enzo G . 2023-05-06
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Charles was fantastic He took our large order verbally got everthing perfect. Lovely attitude fast service food great. Thank you Charles
Kate A . 2023-05-04
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Stopped at the pilot’s bar/kitchen ahead of our connecting flight, my partner said it was one of the best chicken burgers he has had! Our server Rinaldo was extremely attentive and welcoming, would definitely recommend! ☺️
Laura M . 2023-05-02
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Charles, our waiter, provided an exceptional service. There was a good selection on the menu and considering this was London, it was reasonably price, particularly as the portions of squid were quite large. Would highly recommend
WillGB93 . 2023-04-22
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We were seated quickly & given menus. We ordered drinks to start with but they took a while to come. We could see them sat on a tray ready to be brought over but all the waiting staff just left them & we were tempted...
D3bShropshire . 2023-04-19
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We had a rather long layover in Heathrow Terminal 5 on our trip to Scotland. I had planned on buying a lounge day membership, however, unlike American Airlines BA does not sell day passes.... even for members (without status... I miss that) Anyway the other...
Stevej74 . 2023-04-17
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. . . had to eat out of necessity; yet another delayed flight with BA, so all restaurants closed at 9.00pm; staff rushed to do so, literally barricading entrances with tables and chairs; quite amusing to see their panic as they don't want their shift...
4407KR . 2023-04-14
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We stood at the sign which said "wait here to be seated". The staff walked by us without acknowledging us about 10 times. We were just about to leave, when one came over & seated us at a table. They then eventually came back about...
Anneem1 . 2023-04-04
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I came for drinks only originally at the Pilot T5 bar, however, after being met with service so high class of Tej- ended up getting bite to eat too. Everything was so seamless, felt special and looked after. Tej didn’t just give me impeccable service...
Amna S . 2023-03-14
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Our favorite restaurant in Heathrow Terminal 5! Great place to have drinks and some food while waiting for your flight. The Turkish eggs were a 10! Charles made our meal perfect with his kindness and quick service
Jenny H . 2023-03-11
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The best fish and chips ever with quick and friendly service by Charles. Highly recommended restaurant at Heathrow Terminal 5.
Trek25950298824 . 2023-03-10
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I was served by Charles brilliant and amazing service. We ordered burger with fries and pizza. Polite and soft spoken staff. Thank you for the service.
297natashar . 2023-03-05
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243 Opinions
Manager in the morning needs to either get a job he likes or tell his face to cheer up and actually interact with a customer. Felt like I was disturbing his morning to be served then stood at end of t
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