Piccolo's Pizzeria in Liverpool

Underwhelming. Refused to give coffee cup at 4pm when drinking in cafe, had to use takeaway cup. There were cups out but presumably there was no one to wash cups up. Also pretty unhelpful when needed to access the toilet.

I had a really bad experience at this hotel as as I arrived, my room was not ready and the big guy in reception made me feel very threatened as he came across very aggressive and had a frightening look on his face. When I arrived to my room. One bed was not made The manager was very helpful, but the big guy was honestly scary to even look at. He should be sacked from this job as has know hospitality I don’t really leave Reviews or like to put a place down, but I had to put this up as the experience was that bad. I never experienced this experience in any other Premier in your as I am a truck driver and I stay in Premier Inn a lot, but this was the worst so far.

Building is beautiful, spotless, customer service was good. They dont give out multiple keys for each room which made me feel safer actually. The only HUGE let down was the spas hygeine practices or lack of. The therapist was very good, again, the building is stunning especially the spa part but considering how much you're paying and realising they don't change the towels between each client on the massage beds, no wonder they are a dark colour. So you're literally laying on and under towels that have been used on every single other clients oiled and naked body that day. Not to mention the towels are extremely thin too. I work in this industry and I know that too many high end spas don't change their towels between clients, if at all for days, all just to keep costs down and this place is exactly the same. Disgusting when you're paying nearly £100 or more for a massage. Do better please.

Friendly and welcoming staff, near and clean, variety of food, portion sizes were good and most importantly fresh and delicious food! Vegan options available.

Lovely meal again at Greek Taverna. Food is always fresh particularly the meats served with the kebabs. Service staff are always attentive, and food arrives with a smile . Definitely no hesitation in recommending people to try the Greek Taverna , Smithdown Rd. Thanks guys